e-court in cerc transforming the judicial process…
TRANSCRIPT
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e-Court in CERCe-Court in CERCTransforming the Judicial Transforming the Judicial
Process….Process….
1919thth February 2016 February [email protected]
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Background of CERC Background of CERC Quasi judicial body, created by a
statute of the Parliament.
Commission has the powers of a civil court
Tariff determination, petitions are filed before it.
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Current ScenarioCurrent Scenario Tariff petitions are voluminous,
bulky and numerous.
Judicial process is thorough, but time-consuming.
Multi-stage process
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CERC
Stages Stages Petitione
r(Generators, Transmission
companies etc)
Respondents
(Distribution companies
etc)ARGUMENTS
ORDERSReview
Proceedings(before CERC)
Appeal in Appellate Tribunal
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Objectives of Court Case Objectives of Court Case Management Automation Management Automation System (CCMAS)System (CCMAS)
The 3 ‘E’s
Efficiency EconomyEquity
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CCMAS ModulesCCMAS Modules e-Filing e-Filing e-Pleadinge-Pleading e-Hearing e-Hearing Case Information System Case Information System e-Librarye-Library
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e-Filing CMIS
e-Hearing
PetitionStatus
Datastore
Data Store
PROCESS FLOW
External Process Internal Process at CERC CERC Web-siteCentral Electricity Regulatory Commission 7
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Innovative FeaturesInnovative Features Online filing of petitions/ rejoinders/ Online filing of petitions/ rejoinders/
submissions/ documents/ clarificationssubmissions/ documents/ clarifications e-Notings by Commissione-Notings by Commission Sending communication regarding Sending communication regarding
notices, ROP, Orders etc to the parties notices, ROP, Orders etc to the parties through email and smsthrough email and sms
Real time status of a petition visible Real time status of a petition visible onlineonline
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BenefitsBenefits For the parties involved:For the parties involved:
EfficiencyEfficiency EconomyEconomy Transparency & Access to informationTransparency & Access to information
For CERCFor CERC Strengthened MISStrengthened MIS Improved decision makingImproved decision making Easy Data storage & retrievalEasy Data storage & retrieval
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‘‘ABC’ for SuccessABC’ for Success A - ask or demand by clientA - ask or demand by client B -B -Business process re-engineering C – Create necessary infrastructure,
both physical and human D- Discuss with users. Continuous
feedback, customization and change as per user needs
E- Empower users through capacity building
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Challenges Challenges Challenges SolutionsNo A or demand from clients
Creation of demand from CERC side and then the clients joined
Lack of infrastructure
Created step by step. E-court cell with dedicated teamOver 2 lakh pages in about 1000 petitions digitized and uploaded in open source Document Management SystemCreation of Human capital
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ChallengesChallengesChallenges SolutionsBuilding capacity of Users
Repeated interaction and feedback sessionsOnline tutorialsHelp line set upDemonstrations
Complicated system BPR, Standardization of processes
Handling Change In-house team as Change Managers
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Universal & ScalableUniversal & Scalable Technically robust:Technically robust:
Capacity to integrate with other Capacity to integrate with other Systems Systems
GUI InterfaceGUI Interface Electronic DatabaseElectronic Database
Less resource intensiveLess resource intensive
Requests received from similarly Requests received from similarly functioning organisationsfunctioning organisations
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Nothing is more Nothing is more powerful than an idea powerful than an idea whose time has comewhose time has come
Victor HugoVictor Hugo
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Step 3 : Click on Type of Petition you want to see
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Step 6 : Click on View in Browser to Open the file or download to copy in your Desktop
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A Typical e-hearing Semantic Diagram
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