Jordan e-government Program

Katherine Al Majali

Vision

"An essential and active participant in the economic and social development through the

use of information and communication technology to enable easy access to government information and services for all Users regardless

of their geographic location or economic status or professional capacity "

e-Government strategy

e-Government strategy main pillars

e-Government strategy main pillars

Institutional framework: establishing the e-Government Steering Committee (eGSC), including members from different governmental agencies.

Legal Framework: e-transaction Law

ICT infrastructure: establishing a federated architecture framework for all government agencies and industry partners. The guiding principles include interoperability, accessibility, information security, technology neutrality and flexibility

Business Level: The e-government program adopted a two-direction approach to enable the government‘s business transformation. It first focused on the program‘s internal business transformation and then moved forward to sharing business transformation methodologies and best practices externally across ministries.

Achievements

For several years, Jordan has been working in building and improving its e-government infra structure and shared services, following are some of the key achievements:

- Secure government Network SGN (over 90 entities connected on this network)

- National Contact Center (NCC)

- Enterprise Service Bus ESB

- Cloud Computing

- Payment gateway

- SMS gateway

- E-government Portal

- E-services (i.e E-visa and residency services, Vocational licenses e-services)

- Mobile Portal

Current Status and Future Projects

Jordan e-government program is looking towards growing the government shared infrastructure and utilizing the services citizen participation and use, following are some of the key activities:

- Single Sign On Portal

- Activating ESB usage by developing web-service to utilize electronic data ex-change

- Public Key Infrastructure PKI

- new e-services for the key government entities

- Mobile applications: capitalize on the wide spread use of mobiles by offering services through this 100+ % accessible channel

- Enterprise Project Management EPM

Challenges and Obstacles

Availability of resources (Human, Financial)

Availability of local skills to implement and use e-Government

Private sector capacity to participate in e-Government development

Cooperation and harmony among government entities

Sustainability of e-Government implementation

Key strategies to overcome the obstacles and difficulties

- Development of “champions” at key ministries / entities (CIOs) and engage them as IT leaders

- Appoint and activate the National e-Government Steering Committee

- Focus on service-oriented projects to transform relationships among citizens, businesses, and government employees as well as among government departments.

- focus on initiatives and projects that yield enhanced user experience and performance gains.

How this training program can contribute

- Learn from Korea e-government best practice regarding setting a national e-government prioritization action plan and interoperability standardization

- Learn from Korea e-government best practice regarding engaging the entities in e-government activities and the decision making framework.

- Learn from Korea e-government best practice regarding the implementation and activation of key projects and services

- Learn from Korea e-government best practice regarding the Sustainability of e-Government implementation

Q &A