e-TechServicese-TechServices

Hosted & Managed Services

OverviewOverview• Premier IBM Business Partner

• Headquartered in Gainesville, Florida

• Founded in 1999 as a VAR (Value Added Reseller)

• Provide IT Infrastructure solutions around open system components

• Services strengths with I/T Infrastructure Storage, Servers, Backup/Recovery, High Availability, Disaster

Recovery, Consolidation, Virtualization, Rationalization, Security

• Focus on Higher Education, Health, Government, and Commercial

• Consulting, designing, planning, implementing, and supporting service offerings

• Outstanding client satisfaction and value

• Began focusing on providing hosting and managed services in 2010

Current IT ChallengesCurrent IT Challenges• Total Cost of Ownership Management

– Reduce TCO and improve ROI

– Eliminate vendors with appealing acquisition costs, but high ownership costs

– Do more with less

– Contain or reduce costs without cutting staff, service levels or capacity

• Requirement for Best Practices

• Management of Virtualized IT environments

• A Focus on Disaster Recovery– Technology catching up to limited budgets

– Hardware & Software Solutions

• Governance & Regulatory Compliance

Avg. Historical Spending (1970-2010): 20.8%

Avg. Historical Revenues (1970-2010): 18.0%

Gap between Federal revenue and spending1

(Percentage of GDP)1991-2011 Average Deficit: 2.8%

2012-2021 Average Current Policy Deficit: 5.3%

1991-2011 Avg Deficit: 2.8%2012-2021 Avg Current Policy Deficit: 5.3%

Current Policy Current Law

Federal Deficit Projections2 (Percentage of GDP)

Governments, already under Governments, already under pressure to perform and pressure to perform and

transform, are seeing that transform, are seeing that pressure compounded by pressure compounded by

unprecedented uncertaintyunprecedented uncertainty

1,2 Source: Averting a Fiscal Crisis, (estimate based on CRFB Realistic Baseline), The Committee for a Responsible Federal Budget, May 20113 Source: State and Local Government Fiscal Outlook, 2011 Update, Government Accountability Update, April 2011

State & Local Budget Deficits3

(Percent of GDP)

Today, each dollar of new servers cost $2.50 to manage and administer

$0

$50

$100

$150

$200

$250

$300

1997

1998

1999

2000

2001

2002

2003

2004

2005

2006

2007

2008

2009

2010

Installed Base(M Units)

Spending(US$B)

0

5

10

15

20

25

30

35

40

45

50

1996

Power and cooling costs x8

Server mgmt and admin costs x4

New server spending

SOURCE: IDC, ‘Worldwide Server Power and Cooling Expense 2006-2010,’ Document #203598

Source: IBM

Local Disaster Recovery (Data

Saved)

Local HA (Clusters,

Same HW)

Local HA (Clusters,

Redundant HW)

Remote HA (Clusters, Redundant HW,

Failover to Remote )

Single Instance of each VM

(No DR)

If failure, restart virtual image

If failure, restart virtual image.

If failure, local failover to different VM

If failure, local failover to different HW

If failure, local or remote failover to different HW

Data Loss, Transaction Loss

Transaction Loss Loss on HW Failure only

Operation pause, Loss if datacenter failure

Operation pause

Scale Out Scale Out Scale Out Scale Up Scale Out

Scale Up Scale Out

IMP

AC

T R

ecovery

SCA

LIN

G

The use of IT based solutions raises the efficiency of organizations, but this also increases the reliance on the IT services, therefore solutions must address these critical business continuity requirements.

Current State Desired State

MATURITY

Predictable monthly, quarterly or annual payments Potential flexibility to add or reduce capacity Preserves cash flow for higher-yield investments Allows more acquisitions within current budget Reduces technology obsolescence Accelerates implementation of new technology Cost savings from asset management Offloads risk in hardware asset disposal Offloads management duties & risk Reduces total cost of ownership

Why Hosted & Managed Services?

Managed Services Payment Options

Flat or Fixed Payment – fixed term, fixed rate, fixed residual, fixed monthly payment

Deferral – delay first payment for some period

Step Up – low payments to start, increasing at future point

Step Down – high payments to start, reducing at future point

Variable – customized to meet budget

Solution: Data VaultingSolution: Data Vaulting• Designed to aid organizations in getting their data off-site in a secure

manner

• Primarily intended to assist with initial efforts at building out disaster recovery or providing regulatory archive compliance

– First step in building a DR solution is to get the data offsite frequently enough to meet RPO (Recovery Point Objective)

– Provide geographical separation consistent with Florida Statute

• Number of replication techniques available

– Replication technique selected based on client needs, resources and capabilities

• Data secured using VPNs and/or session (i.e. TLS) encryption

• Data may be encrypted at rest at replication target site depending upon replication technique

• Offer a spectrum of solutions between fully managed and capacity-only

Solution: Disaster RecoverySolution: Disaster Recovery• Designed to aid organizations in providing disaster recovery for critical

business applications and comply with legal requirements for DR

• Solutions designed around client RPO (Recovery Point Objectives) and RTO (Recovery Time Objectives)

• Number of replication techniques available

– Replication technique selected based on client needs, resources and capabilities

• Number of compute capacity types and reservations available

• Data secured using VPNs and/or session (i.e. TLS) encryption

• Data may be encrypted at rest at replication target site depending upon replication technique

• Offer a spectrum of solutions between fully managed and capacity-only

Solution: On & Off Premise Backup Solution: On & Off Premise Backup • Backup and Recovery services are critical to safe guarding data and

operations

• Often difficult to attract and retain highly skilled people for complex backup environments involving replication, tape rotations, etc.

– Many times an organization invests in training a staff member only to have the individual seek out employment elsewhere

• e-Tech provides backup as a managed service on and off client premises

– May use either customer or e-Tech supplied hardware & software

• Data secured using VPNs and/or session (i.e. TLS) encryption

• Data may be encrypted at rest at replication target site depending upon backup solution

• Offer a spectrum of solutions between fully managed and capacity-only

Solution: Remote HostingSolution: Remote Hosting• e-Tech has partnered with a national network service provider (NSP) with

over 70 hosting location in the CONUS (Continental United States)

• The NSP owns a comprehensive fiber plant covering most of the CONUS

• e-Tech provides facilities in it's preferred locations where it already maintains a presernce or anywhere requested by the client and available

• Secure facilities

– Staffed 24x7 with security and usually operational personnel

– Locked cages and/or racks

– Controlled and logged access to facilities

• May use either customer or e-Tech supplied hardware & software

• Offer a spectrum of solutions between fully managed and capacity or facility only

Solution: Remote ManagementSolution: Remote Management• e-Tech provides management of IT assets on client premises from remote

location

– May involve some on-site work from time to time

• Designed to allow clients with a small, but complex, IT component to have it expertly managed by certified engineers, while leaving it physically located with the rest of the organization's IT assets.

• Intended to reduce costs of staffing for smaller organizations

– Eliminates the need for over worked and under appreciated staff to be experts on everything in their environment

– e-Tech is a virtual staff member

• Examples

– Remotely managed firewall services

– Remotely managed PowerHA/AIX environments

– Managing firmware and upgrades to the environment

Why e-TechServices?Why e-TechServices?• e-Tech has been desgining and building these solutions for clients since

1999 and assisting them in operating and maintaining them

• e-Tech will continue to design and build solutions for clients, but no allow alleviate them of the problems of operating increasingly complex environments

• e-Tech undertands the business and technical requirements of its' clients and helps to best meet those requirements under difficult budgets

• e-Tech is committed to outstanding client satisfaction and value

• e-Tech has a team of certified experts with considerable experience meeting the unique challenges of Florida-based clients

• e-Tech works with product suppliers to improve and refine products to ensure the perform up the rigorous standards needed for successful implementations

Thank You