east bay claims association news network - february 2015
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February 2015Volume XXIII Number II
w w w. E a s t B a y A d j u s t e r s . o r g Since 1993 with East Bay!
DNA of Fire Investigations “Sword Or Shield”at February 11, 2015 EBCAFree morning CE course to provide three (3) CE creditsto be followed by regular luncheon meeting - see page 7
FREE MORNING CE Course 8:30-11:30am
Plan Now To Attend the FirstMorning CE Session of the year
Ulises Castellon, CPCU, of FIre Cause Analysis, will be joined by
Sally Noma, senior associate with Jang & Associates at
Zio Fredo’s Restaurant611 Gregory Lane
Pleasant Hill, CA 94523
Sally NomaJang & Associates.
Ulises Castellon, CPCU RPAFire Cause Analysis
Staples Returns for January EBCA Case Law Review - see page 6
2 East Bay Claims Association News Network • February 2015
The East Bay Claims Association is a charitable and educational organization that is dedicated to the betterment of Insurance Claims Professionals, through: continuing education; industry knowledge and contacts; and a strong commitment to integrity and respect in networking.
2 0 1 5 O F F I C E R S
2 0 1 4 B O A R D O F D I R E C T O R S (President to appoint 2015 Board members)Ray Depa Crawford & Co.
Speakers Committee
Kathleen tayloRPaul Davis Restoration East BayCCNC Voting Rep/Special Events
lynna haRRisonAssociation News Network, Inc.
Membership Chair
lisa WinnTempHome Services
CCNC Voting Rep
SecretaryMichelle WinDsoR
CRDN(925) 872-6333
Past PresidentJoDi DeVillieR
Coast Construction Company(510) 533-7168
PresidentJoe BaughMan
SRI Environmental(925) 788-3875
TreasurerJohn ehleRt
JR Structural(925) 469-8000
eRic leWisCRDN Greater Bay Area
Golf Tournament Committee
Vice PresidentgeMMa houseR
Paul Davis Restoration(510) 803-7069
KaRin lanDRyVan de Poel, Levy & Allen, LLP
Legal Counsel
BRyan haRRisonAssociation News Network, Inc.
Newsletter/Webmaster
steVan MuiR AAA
RoBeRt MahRGL Forensic Accountants
Finance Advisor
latasha WallaceK2GC
Asbestos & Lead Abatement •Mold Remediation •
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East Bay Claims Association News Network • February 2015 3
FEBRUARY 2015VOLUME XXIII . NUMBER II
• 2015 EBCA Officers & Board of Directors
• EBCA 2015 Upcoming Events & Speakers • EBCA Designated Charitable Beneficiaries
• 22nd Annual CCNC - “Hot August Claims!”
• Bill Staples Returns with Annual Legal Update at January 14, 2015 EBCA Luncheon Meeting
• DNA of Fire Investigations - FREE morning CE seminar Febraury 11, 2015 to be followed by regular luncheon
• People On The Move
• East Bay Claims A.N.N. Services Directory
• Association News Network Job Connection classified ads
• Handling Earthquake Claims MORNING CE Seminar followed by regular luncheon - Wednesday, May 13, 2015
• Join EBCA NOW & SAVE for 2015!
www.EastBayAdjusters.org
2356789
101112
EBCA Designated Charitable Beneficiaries Include:3 Bay Area Crisis Nursery 3 Childrens’ Hospital Oakland
3 Insurance Industry Charitable Foundation
3 Food Bank of Contra Costa & Solano Counties
3 American Foundation for Suicide Prevention
2015Wednesday, February 11, 2015 Morning CE Course, followed by Luncheon“DNA of Fire Investigations”Ulises Castellon, CPCU, of Fire Cause Analysis, will be joined by Sally Noma, senior associate with Jang & Associates Start time 8:30 am check-in 8amBreak 9:30 to 9:45 • End time 11:30 - three (3) CE Credits Regular (paid) Luncheon to follow
Wednesday, March 11, 2015 Luncheon Meeting
Wednesday, April 11, 2015 tba
Wednesday, May 13, 2015 Morning CE Course, followed by Luncheon“Handling Earthquake Claims with EQ Insurance Expert Dan DyceStart time 8:30 am - check-in 8amBreak 9:30 to 9:45 • End time 11:30three (3) CE Credits Regular (paid) Luncheon to follow
Details and Updates at EastBayAdjusters.org
EBCA Mission Statement:The East Bay Claims Association is a charitable and educational organization that is dedicated to the betterment of Insurance Claims Professionals, through: continuing education; industry knowledge and contacts; and a strong commitment to integrity and respect in networking.In order to accomplish this mission, the Association provides a forum and network for insurance claims professionals to meet and share information. This forum and fundraising events held by the group also help to connect insurance claims professionals in local communities and expands public awareness of the work performed by insurance claims professionals.
Upcoming Events
4 East Bay Claims Association News Network • February 2015
Join or Renew Your EBCA Membership Now for 2015!The 2015 East Bay Claims Association Membership Drive is now in full swing! Annual membership do provide a significant fi-nancial support to the organization. And, a strong membership helps to keep a non-profit like EBCA viable and alive. Without all of us together there would be no EBCA. “We really appreciate all the support this organization has enjoyed the past several years,” stated EBCA President Joe Baughman. Overall membership and meeting attendance has been consistent and substantial. Still, the sense that there aren’t many adjust-ers at any given function remains pervasive. “As with all our sister groups, we con-tinue to encourage the carrier claims people and independent adjusters participate, and to become more in-volved,” Joe added. “East Bay Claims Association is always committed to maintaining a high degree of pro-fessional courtesy within our ranks.”
The organization has been actively taking measures to contin-ue to raise its standing within the community at large, as well.As an established charitable 501c(3) non-profit organization, EBCA has added the status of the Continuing Education Pro-vider credential to the reasons to be more involved.There seems to be a bit of a revival of carriers supporting their claims people joining and supporting their local associations.
The EBCA Board has opted to continue to offer annual FREE Memberships to insurance claims adjusters. Com-pletion and submission of a simple membership application now allows all such claims people the benefits of membership. Sign up or renew now at www.EastBayAdjusters.org.
San Francisco/San Mateo/Mtn View800/439-8833
Novato415/493-2211
Napa County/Vallejo/Benicia 800/648-1608
Concord800/480-TIDY
Oakland/Alameda510/351-0581
Livermore/Hayward925/960-1377
Fire • Water • Smoke • Odor • Mold • Trauma • Vandalism Residential • Commercial
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Join EBCA Now for 2015!Membership at: EastBayAdjusters.org
or contact Membership Chair, Lynna Harrison: 925-785-7021
Adjusters May NowJoin for Free!
East Bay Claims Association News Network • February 2015 5
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WATER DAMAGE CLAIMS• Electronic Leak Detection & Repair• Sub-Slab Plumbing• Sewer Line Video Scans• Pools, Spas & Fountains
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Print Visibility
22nd Annual Claims Conference Planning Underway
the newly formed CCNC 2015 planning committee elected “Hot August Claims” as their theme for the event, as they start the new year. Comprised of representatives of local and regional insurance claims associations, the CCNC holds fast to its long-standing tradition and reputation for a top-notch continuing education conference and trade-show.
Incoming President, Jack Corry, and Vice President, Tami Umland, both representatives of the Sacramento Claims As-sociation, have laid the groundwork for what appears to be top-notch dynamic event. “Hot August Claims” is a theme befitting not only the Summer timing of the event, but in a big way plans for a sizzling confer-ence and trade show. With the early dates this year, the committee is positioning itself to get off on the right foot. Exhibit booth registration and sponsorship options are both scheduled to open in early February for returning exhibitors and sponsors, respectively. Following three years of experimenting with a CCNC Dinner Banquet, the committee agreed to forego the banquet this year. By all appearances, most folks prefer to have the time between the end of the first day and the evening’s casino night be left
Ever-learning, ever-growing, the Claims Conference of Northern Calfiornia, Inc. - a California non-profit corporation - is off and running with planning for the 22nd annual event. To be held Tuesday and Wednesday, August 11-12, 2015,
August 11-12, 2015Hyatt Regency
Downtown Sacramento
Continued page 8
6 East Bay Claims Association News Network • February 2015
Staples Returns for Annual EBCA Case Law Review
East Bay Claims Kicked off the New Year with their regular second Wednesday Luncheon, Wednesday, January 14, 2015, at Zio Fredo’s in Pleasant Hill.Perennial guest speaker, Attorney Bill Staples, of Archer Norris, presented an overview of the most interesting cases from 2014. "I am not here to preach law,” Staples said. “I am bringing you light-hearted cases."He referenced a number of cases he found significant, interesting, and some amusing. While he did not bother to site the cases specifically, he did say that if anyone needed that information he would be happy to provide it.One of the most significant cases he touched on involved an adjuster who basically crossed the line with his insured, and ultimately getting personally named in a subsequent lawsuit for mistreatment of his Insured. Staples cautioned to be careful not to cross the line.Michelle Windsor-Baughman won the 50/50/raffle prize.Please join us for the first EBCA Continuing Education Course February 11, 2015. It’s a free morning session, running from 8:30 to 11:30 at Zio Fredo’s. Three (3) CE credits will be provided. See the next page for details. The regular Monthly Luncheon will follow.
By Lynna HarrisonPhotos by Bryan Harrison - Association News Network
East Bay Claims Association News Network • February 2015 7
featuring guest speakers
Ulises Castellon, cpcu rpaFire Cause Analysis
Sally NomaJang & Associates
at
Zio Fraedo’s 611 Gregory Lane, Pleasant Hill, CA 94523
8am check-in • 8:30-11:30am FREE CE seminarRegular Luncheon from 12:00 noon - 1:00pm
FREE to 2015 Adjuster Members - Adjusters Now Join for FREE (suggested $10 donation to the EBCA Charitable Fund)
$45 Non-Members/Guests or No Reservations
$35 for current paid 2015 Associate MembersPurchase your lunch online, at:www.EastBayAdjusters.org
Otherwise, for payment by cash or check at the door, please make reservations now with
2013 EBCA Secretary, Michelle Baughman:
Sally NomaJang & Associates.
DNA of Fire Investigations “Sword Or Shield”at February 11, 2015 EBCA - Free morning CE course to provide three (3) Continuing Ed creditsfollowed by regular luncheon meeting
“The DNA of Fire Investigations – NFPA 921 – Sword or Shield ” This program utilizes visually compelling fire cases to illustrate effective foren-sic fire investigations. The discussion evolves to the discussion of the evaluation of the expert and their findings. The insurance claims professional’s responsibilities extend beyond the technical abili-ty to resolve issues of: coverage, liability and dam-ages. The process of investigation, evaluation and resolution is one that relies on good judgment to discharge their contractual responsibilities to their customers. The insurance claims professional’s re-sponsibilities include the demanding challenge of evaluating the technical abilities of experts. The investigation, evaluation and resolution of cover-age, liability and damages require good judgment to discharge their contractual responsibilities to their customers. They aren’t expected to be ex-perts. They are expected to use good judgment in evaluating experts.
Ulises Castellon, CPCU RPAFire Cause Analysis
WednesdayFebruary 11, 2014
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8 East Bay Claims Association News Network • February 2015
People On The Move is service provided to industry professionals intended to keep our readers informed on changes going on in the community. To submit your announcement, email: [email protected], or go to the People On The Move link on our site: www.AssociationNewsNetwork.com
BLUE SKY DAWNS NEW NAME - . . . . . . . . . . . . . . . BRIGHT LEAF CLEANERS
“I would like to announce that Blue Sky Cleaners has under-gone a name change, to Bright Leaf Cleaners,” stated John Morrison, President of Resto-ration at Bright Leaf Cleaners.
“We are the fabric restoration and dry cleaning experts that specialize in the recovery of clothing and textiles damaged by fire, smoke, water and mold,” he explained. “We can also provide you with an emergency order of clothing and other items to help those affected resume everyday life,” he continued. “In most cases, emergency orders can be completed and returned within 24–48 hours.” A proud member of North American Restoration Drycleaners, Bright
open to explore some of the fine dining in the immediate area adjacent to the Hyatt Regnecy in Downtown Sacramento. Additionally, the opening night welcoming festivities will left to wishing to partake within their own groups. “We started the welcome reception concept as a thank you to our exhibitors some years ago,” said returning Exhibitor Committee CoChair, Lisa Winn. “As it was expanded with the early afternoon opening session to a general event, most have found the reception has become unnecessary.” “We are excited about topics on the discussion table, and po-tential presenters for this year,” stated an enthusiastic President Corry. “CCNC is an event people look forward to, and we are committed to making it the best we can,” he added. Stay tuned in the coming weeks and months for more. Site updates will be forthcoming at www.ClaimsConference.org, or Like the CCNC Facebook page: www.facebook.com/TheCCNC.
Leaf Cleaners provides textile restoration throughout Northern and Central California. They have been selected as one of America's Best Cleaners.John Morrison may be reached at: 209-601-6899, or [email protected]
22nd Annual CCNC - “Hot August Claims”continued from page 5
East Bay Claims Association News Network • February 2015 9
East Bay Claims AssociationNewsNetwork Services Directory
ELECTRONICS RESTORATIONERS - ELECTRONICS RESTORATION SERVICE - Andrew Titley 8698 Thornton Ave. www.ers-us.com • (510 ) 775-1959Newark, CA 94560 [email protected]
ENGINEERS - FORENSICI-ENG-A® OF CENTRAL CALIFORNIA A Division of Pauli Engineering, Inc www.pauliengineering.com • (559) 237-4408Cause & Origin Investigations, Plans for building reconstruction.
ENGINEERS - STRUCTURALJR STRUCTURAL ENGINEERING, INC. - John Ehlert 600 Main Street, Suite E www.JRStructural.com • (925) 469-8000Pleasanton, CA 94566 [email protected]
ENVIRONMENTAL TESTING & CONSULTING BLOCK ENVIRONMENTAL - David Block, PhD2274 Tamarisk Ct. (925) 925-682-7200 • Fax: (925) 686-0399Discovery Bay, CA 94505 [email protected]
FIRE INVESTIGATORS FIRE CAUSE ANALYSIS - Ulises Castellon, CPCUThroughout California, Arizona (800) 726-5939 • Fax: (510) 649-3099Nevada, Oregon, N. Dakota & Minnesota [email protected] COVERINGFLOOR COVERINGS INTERNATIONAL - Steve Taylor 5757 Sonoma Dr. (925) 426-8800 Pleasanton, CA 94566 [email protected]
LEAK DETECTION/PLUMBINGAMERICAN LEAK DETECTION - Hillel SalomonP.O. Box 438 (800) 353-LEAK (5325)Berkeley, CA 94701 www.AmericanLeakDetection.comBULL’S EYE LEAK DETECTION - Daniel SpatzP. O. Box 73114 www.BullsEyeLeak.com • (916) 760-8944Davis, CA 95614 [email protected] • Fax (916) 760-8970
OVERSPRAY REMOVALNATIONWIDE OVERSPRAY - Eric Gerencser Benicia, California www.overspray.net • (925) 408-5909Safe Overspray Removal [email protected] • (800) 345-1269
PROPERTY RESTORATION - CLOTHING SPECIALISTSBRIGHT LEAF CLEANERS - Robert StrongGarment Restoration - Nobody CARES about you more (925) [email protected] Fax (925) 445-6002CRDN - Steve Depper/Michelle Windsor2094 Mt. Diablo Blvd. (877) 939-1588 Walnut Creek, CA 94596 www.crdngba.comFRSTeam - Jim and Courtney Nicholas3201A Investment Blvd Natalie Lagorio: [email protected] • 510-723-1000Hayward, CA 94545 Liza Andrade: [email protected] • 510-723-1000
PROPERTY RESTORATION/CONTENTSAMERICAN TECHNOLOGIES, INC. - Kyle Pickett30911 Wiegman Road [email protected] • (510) 429-5000Hayward, CA 94544 Fax (510) 429-5010BELFOR USA - Dave Warters/Lisa Schwichtenberg2365 Industrial Pkwy West (888) 543-3473 • Fax (510) 887-9110Hayward, CA 94545 [email protected] OF LIVERMORE/HAYWARD - Bassam Kneizeh/Kelly Banducci1001 Shannon Ct. Ste C (925) 960-1377Livermore, CA 94550 Fax (925) 960-1376
ACCIDENT RECONSTRUCTIONISTSBOSTER, KOBAYASHI & ASSOCIATES - Michael KreutzelmanServing the United States 24 hr. (925) 963-9653 • (925) 447-6495and Overseas Fax (925) 447-6589
CONTRACTORS-ASBESTOS/LEAD/MOLD REMEDIATIONALLIANCE ENVIRONMENTAL GROUP - Ed Work3545 Victor Street www.alliance-enviro.com • (408) 830-9700Santa Clara, CA 95054 [email protected] • Fax(408) 980-9749AMERICAN TECHNOLOGIES, INC. - Kyle Pickett30911 Wiegman Road [email protected] • (510) 429-5000Hayward, CA 94544 Fax (510) 429-5010JM ENVIRONMENTAL, INC. - John Moore & the JM TeamPO Box 2189 www.jmenvironmental.net • (916) 726-0304Granite Bay, CA 95746-2189 Fax (916) 726-0340P.W. STEPHENS ENVIRONMENTAL, INC. - Steve MacFarlane/Kim MacFarlane4047 Clipper Court www.pwstephensinc.com • (510) 651-9506Fremont, CA 94538 Fax (510) 651-7702
CONTRACTORS - ELECTRICALTUCKNOTT ELECTRIC CO. - Robert A. Tucknott6850 Regional St. Suite 110 [email protected] • (925) 931-0800Dublin, CA 94568 www.Tucknott.com • Fax (925) 931-0817
CONTRACTORS - GENERAL/RESTORATIONBELFOR USA - Dave Warters/Lisa Schwichtenberg2365 Industrial Pkwy West (888) 543-3473 • Fax (510) 887-9110Hayward, CA 94545 [email protected] CONSTRUCTION - Steve Mink/Jodi DeVillier718 Kennedy St www.CoastConstruction.net • (510) 533-7168Oakland, CA 94606 24 Hr Em: (510) 773-6379 K2GC GENERAL CONTRACTOR, INC. - Ken TurnageWe treat your home as if it were our own, www.K2GCinc.com • (925)754-5232and value your time as we do our own. K2GC@comcast .netMARK SCOTT CONSTRUCTION, INC. - Troy Brincat/David DickersonResidential & Commercial msconstruction.com • Pl. Hill: (925) 944-050224 Hour Em Service Fairfield: (707) 804-8880 • Stockton: (209) 982-0502SPRINGS CONSTRUCTION - Murat Zelinki881 Hurlingame Ave. (650) 888-5150 Redwood City, CA 94063 www.SpringsConstruction.comWINGARD CONSTRUCTION - Nichole Norton 24 Hr. Em (800) 232-7150One-Call Contractor for all your Corp. office: (925) 689-9322reconstruction needs [email protected] • Lodi: (209) 368-2464 CONTRACTORS - MICROBIAL REMEDIATIONALLIANCE ENVIRONMENTAL - Ed Work3545 Victor Street www.alliance-enviro.com • (408) 830-9700Santa Clara, CA 95054 [email protected] • Fax(408) 980-9749AMERICAN TECHNOLOGIES, INC. - Kyle Pickett30911 Wiegman Road [email protected] • (510) 429-5000Hayward, CA 94544 Fax (510) 429-5010BELFOR USA - Dave Warters/Lisa Schwichtenberg2365 Industrial Pkwy West (888) 543-3473 • Fax (510) 887-9110Hayward, CA 94545 [email protected]. STEPHENS ENVIRONMENTAL, INC. - Steve MacFarlane/Kim MacFarlane4047 Clipper Court www.pwstephensinc.com • (510) 651-9506Fremont, CA 94538 Fax (510) 651-7702
Paid Sponsorship listings directory - for info on being included, call 925-785-7021, or email: [email protected]
continued next page
Deadline for all Submissions for the March 2015 issue is
February 20, [email protected] • 925-785-7021
10 East Bay Claims Association News Network • February 2015
E.B.C.A.N.N. Services Directory
The East Bay Claims Association News Network© is a production of Association News Network, Inc. Published monthly as a free service to the EBCA with a commitment and dedication to the promotion and betterment of this professional organization. The views and comments expressed within the articles herein do not necessarily reflect the views of A.N.N., Inc. or EBCA. Both the publisher and the association assume no responsibility for any opinions and/or statements offered by contributing authors to the publication. Acceptance of advertising material does not constitute endorsement of the products or services offered. A.N.N., Inc. reserves the right to reject any adver-tising copy or placement. We encourage industry support of this professional organization - its monthly newsletter publication and web site.
Go to: www.EastBayAdjusters.org
© 1993-2015, all rights reserved • Association News Network, Inc. • www.AssociationNewsNetwork.com2455 Naglee Rd. #263 . Tracy, CA 95304 • 209.229.8240 • fax 209.229.8328
Please submit articles for consideration by email, to: Bryan Harrison, Publisher
[email protected] • 925.708.5569
For Advertising opportunities and information, contact: Lynna Harrison, New Accounts Manager
[email protected] • 925.785.7021
PROPERTY RESTORATION/CONTENTS - continuedSERVICEMASTER OF NAPA COUNTY, VALLEJO & BENICIA - Eric Larson/Lynn FullerP. O. Box 6867 [email protected] • (800) 648-1608Napa, CA 94581 Fax (707) 257-1608SERVICEMASTER OF OAKLAND/ALAMEDA - Jean Hughes14498 Wicks Blvd [email protected] • (510) 351-0581San Leandro, CA 94577-6712 Fax (510) 351-4704SERVICEMASTER OF SAN MATEO/SAN FRANCISCO - David Decker439 Eccles Ave. [email protected] • (650) 593-4700S. San Francisco, CA 94080 Fax (650) 873-6334SERVICEMASTER RESTORATION SERVICES - Robert ScottServing Contra Costa [email protected] • (800) 480-TIDY& Marin Counties www.svmcleaning-restoration.com
POSITIONS AVAILABLECLAIMS INDUSTRY PLACEMENTSGary E. Mingus, GEM Search Group provides both Temporary, Temp to Hire and Direct Hire placements in the Insurance Industry also, placing Vendors related to the Insurance Industry. Call Gary Mingus 866-935-4426 or email to [email protected]. Serving the Insurance Industry since 1995.
PROPERTY RESTORATION ESTIMATORS/PROJECT MANAGERSBELFOR Property Restoration is seeking the best Property Restoration Estimators/Project Managers to join our team. Our Sacramento, Modesto, San Jose, San Francisco and Santa Rosa locations are expanding in both large loss and small loss oppor-tunities. Restoration, Construction, Insurance Program, and Xacti-mate experiences preferred. We offer stability, world class training, travel, company vehicle, virtually boundless career opportunity, and a full benefit package. Applicant information will be viewed with absolute confidentiality by GM level only E-mail resume to: [email protected]
Submit Your Job Connection ad to:Choose from Four (4) Monthly Editions - Three Print + Online Edition:
Up to 50 words just $45 (just 50¢/word thereafter)
Run Your Ad Network-Wide for a net rate of just $164/mo.Next Deadline for submissions is February 20, 2015
call 209-229-8240 or fax FAX# [email protected]
East Bay Claims Association News Network • February 2015 11
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Morning Certification SeminarHandling Earthquake Claims
WednesdayMay 13, 2015
Plan NOW to join The EBCA for another FREE morningContinuing Education Accredited Seminar
with Noted Earthquake Claims AuthorityDan Dyce
on Handling California Earthquake ClaimsFree morning CE course to provide
three (3) Continuing Ed creditsat
Zio Fredo's611 Gregory Lane
Pleasant Hil, CA 94523
To be followed by regular luncheon meeting - go to EastBayAdjusters.org
Start time 8:30 am - check-in 8amBreak 9:30 to 9:45 • End time 11:30three (3) CE Credits Regular (paid) Luncheon to follow
This is a class taught by an experienced earthquake claim manager that teach-es insurance adjusters about; the inter-net tools specific to earthquake claim handling, earthquake policy coverage; how to avoid pitfalls when handling an earthquake claim; how to determine if a crack was caused by an earthquake or by some other cause; how to de-termine non-structural vs structural earthquake damage; guidelines on when to engage an engineer or oth-er expert on an earthquake claim; pictures of what earthquake damage looks like; and how to properly repair earthquake damage.
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Join EBCA for 2015!Membership at: EastBayAdjusters.org
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