echelon + skylinks profile

8/6/2019 Echelon + Skylinks Profile

1/19


2/19

EchelonCompany overview

www.echelonsatnet.co.uk - - - REACHING OUT TO YOU - - - 2

System integrator for VSAT hubs and networks

across the Middle East, Europe and Africa

Over 300 VSATs installed in the Middle East

and beyond

Specialist in equipment trading, import/export

and consulting across the region with

dedicated expertise and team in Iraq.

Presence in 30 countries with HQ in U.A.E

With the use of a truly global resource pool,

Echelon and Skylinks are able to assign

dedicated skills to any Installation or Support

and Maintenance requirement.

Activities are primarily focused on Field Service, which reflects the core capability of the

company, supported by committed service levels

Local support, and proficient technical staff, not call centres and trouble ticket queues.

No hold-ups. No time zones. No excuses. Just truly dedicated VSAT Engineering.


3/19

EchelonProfessional Services


Engineering ServicesNetwork Design

Equipment sizing

Link Budgets

Bandwidth Allocation design

Network Management Schemes

Requirement support

Support to Tenders

Network architecture

Technology watch

Obsolescence monitoring

Requirement definition

GSM / 3G backhauling

IP backhauling

STAR / MESH / Hybrid networks


4/19

Echelon

Case Example

GSM Backhaul Network Rollout


Regulator

Operator

Integrator

Tech provider

Universal

Service Obligation1

2 Requirements

Design Validation

Link Budgets

Purchase Order3a

3b

Capacity

Request

Testing

Delivery

4

Integration

Validation

Testing

5

6

Capacity Allocation

Network Acceptance

7

Commissioning

Support

Service Calls

8

Network

Registration

9

Service Rollout

authorisation


5/19

EchelonField Support Engineering


Over 300+ installations completed and

commissioned across Europe / Middle East / Africa

System integration including :

Hardware provision and import procedures

VSAT terminal installation

Terminal commissioning under local VSAT licence regulations

Frequency coordination services

Network Management and monitoring

Redundancy provision for backup purposes

Site Surveys, Civil Works, Earth Station design

Interface and Terrestrial / IP Network design

Troubleshoot and Maintenance

NOC coordination and Frequency allocation

Dish re-pointing and re-calibration


6/19

EchelonIntegration & Support aspects

Hub integration

Redundancy concept

Monitoring & control concept

NOC Interface concept

Pre-integration of hub hardware

Remote site integrationInstallation aspects / Site surveys

Support & Maintenance aspects

Dedicated resource allocation

Training and handover

Local training provision

Support and maintenance / Local and Global

Local interface supported by SLAs

Response times and escalation procedures



7/19

EchelonField Service Offer


VSAT installations

Key Areas : Middle East / Europe / Africa

Categorised by complexity

Including transport to country capital

Earth Station and Teleport / NOC setup + Special requests

(e.g. tenders)

Requirement driven

Prices on request at [email protected]

Support and maintenance

Key Areas : Middle East / Europe / Africa

Categorised by complexity

Monthly Subscription per site
mailto:[email protected]:[email protected]


8/19

EchelonSupport and Maintenance SLAs


Committed levels of support

Escalation according to intervention type

Helpdesk Local and International

Resource allocation and re-shuffle

according to criticality

Guaranteed response times

Certified professional phone troubleshooting

Remote assistance for NOC and Field Work

Assistance to third-party service

troubleshooting

Hospital stock holding Locally and Centrally


9/19

EchelonIP/Data Service Provision


Internet distribution from European backbone

VPN / Direct connectivity for corporate users

High reliability

High speed backbone

Multiple PoPs across Europe, Middle Eastand Africa

Guaranteed response times

Certified professional phone troubleshooting

Remote assistance for NOC and Field Work

Assistance to third-party servicetroubleshooting

Hospital stock holding Locally and Centrally


10/19

EchelonGSM Backhauling solutions

GSM /3G Backhaul over satelliteCarrier-in-Carrier Technology

Satellite Bandwidth optimisation

E1 backhauling

BTS / BSC / MSC design

Integration with existing architecture

Global Network Monitoring

Abis optimisation

Provision of bandwidth optimisation devices

Voice Gateways

Provision of VoIP GatewaysTDMA optimisation

Voice / Group QoS

Drop-and-Insert architectures



11/19

EchelonCorporate connectivity solutions

Networking office locationsVPN Solutions

VPN Tunnelling over Internet

IPLC

End-to-end solutions

Last mile connectivity

Internet access

Broadband unlimited internet service

Proprietary Network Design

Server/Client applications

Remote site management & monitoringWAN integration

Complete integration in Global Corporate Network



12/19

EchelonIP Backhauling solutions

IP Backhaul solutionsGateway installation

Commissioning

End user Training

On-site NOC operation & support

STAR/MESH/Hybrid networks Best fit solution for requirement

SCPC / TDMA

Multi-vendor support

Global Network Monitoring solutions

Hub-based and hubless

According to Network design



13/19

EchelonMiddle East LAN


HQs in Dubai / UAE

Key regional branches in Iraq

(North and South)

Over 25 staff across the

region permanently

employedWarehousing facilities in

Dubai, Baghdad, Basra

Servicing Oil & Gas,

Government and corporate

IT sectors


14/19

EchelonKey references


Saudi

MoFABP

HNS

Direct on PC

SOCSuleymania

ImmigrationPetrofacDivona

World Bank

Hermes

Datacom

World Bank

French

Air Force HalliburtonSchlumberger


15/19

EchelonEquipment Sourcing Offer

Distribution agreements via SkylinksSatellite IP technology iDirect Master reseller agreement Silver level

Comtech / Radyne Authorised distributor

Paradise datacom Authorised distributor

Hughes Network Systems Value-Added Reseller

Satellite RF technology Advantech Master reseller agreement

Anacom

Alga Microwave

NJRC Master reseller agreement

Prodelin Authorised importer and trader

SinoAero China Reseller agreementEquipment clearance services

Using local staff and customs procedure

Using official import licence from local partners



16/19

EchelonField Service Operations


Local Service contracts with resident workforceEnables local contact and local support for all

VSAT activities

Support Service Level Agreements

Response times

MTTR

Enables multi-language troubleshooting access

Local support with targeted expertise

Training provision

Site troubleshootingSite maintenance

Network implementation

Liaison with NOCs


17/19

EchelonProgramme Philosophy


Provide technical advice on design solutionIncluding technology type

Including link budgets

Procure (optionally) all necessary networkequipment

Support integration at Customers premises in Oman

Facilitate equipment import in country with localentityFacilitate programme implementation and commissioning

Advise (optionally provide) on sources for satellitecapacity

Based on Link Budget constraints

Provide installation and training servicesUsing local workforce and global expertise

Manage maintenance aspects, handover andoperations support

With local and global support centres

Project Mgr

(Technical)

Customer

Technical Mgt

Design

Team

Procurement

Team

Integration

Team

Engineering SubcontractsInstall +

Support

Interface


18/19

EchelonProgramme Philosophy


End Customer

Equipment

ManufacturersLocal Manpower

Service / Capacity Providers

Field Service Partners

Owns or managesBuys and distributes

Owns or manages

Advises on IP Service Provider

Decides on install team

Advises on Equipment Specs

Provides local solution

Interfaces , manages and supports

Defines requirement

Decides on Scope of Supply

Provides requirement

Contracts

Demand processes

Supply processes

According to

scope of supply

Procurement staff Local Staff Integration staff

Account Holder

Provides resources toProvides resources to Provides resources to

e.g. Omantel

e.g. ITA

e.g. Echelon Satnet UAE


19/19

EchelonService commitments


Programme quality aspectsDesign review process

Project Office

Central Management of resource

Internal document management

Installation service quality aspects

Accreditation form Global VSAT forum

Microsoft / Cisco certified engineers

Support and maintenance quality aspects

SLAs for support including escalationprocedures

Trouble ticket system managed centrally in

the UAE

echelon + skylinks profile

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