economy class cabin zones and crew responsibilities
TRANSCRIPT
Cabin Zones & Crew Responsibilities
Cabin Crew Service Manual
ECONOMY CLASS Cabin Zones &
Crew Responsibilities
Economy Class Cabin Zones & Crew Responsibilities – Contents - 1 - OCTOBER 2011
Contents
Subject Page
Aircraft Layout
1 – 9
A340 – Tri-Class
1
A330 – Tri-Class
2
A330 – Bi-Class
3 – 4
B777 – 300ER
5
B777 – 200LR
6
A321 – Bi-Class & All Economy
7
A320
8
A319
9
Cabin Zones
10 – 11
Service Flows
12
Crew Responsibilities
13 – 16
Single-Aisle
13
Wide-Body – 4 zones (A340)
14
Wide-Body – 4 zones (A330)
15
Wide-Body – 6 zones (A330)
16
Wide-Body – (B777)
17 – 18
ECONOMY CLASS Cabin Zones &
Crew Responsibilities
Economy Class Cabin Zones & Crew Responsibilities – Contents - 2 - OCTOBER 2011
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ECONOMY CLASS Cabin Zones &
Crew Responsibilities
Economy Class Cabin Zones & Crew Responsibilities - 1 - OCTOBER 2011
Aircraft Layout
A340 – TRI-CLASS (New Configuration)
ECONOMY AFT GALLEYS
L1 DOOR
R1 DOOR
FIRST CLASS CABIN – 8
L2 DOOR
R2 DOOR
BUSINESS CLASS
CABIN – 42
L3 DOOR
R3 DOOR
ECONOMY FWD CABIN
22 – 36
ECONOMY AFT CABIN
37 – 54
LHS MID TOILETS
RHS MID TOILET
L4 DOOR
R4 DOOR
RHS AFT TOILET
LHS AFT TOILET
R3
GALLEY UNIT 5
ECONOMY CLASS
Total 216
BCRC BULK CREW REST COMPARTMENT
ECONOMY CLASS Cabin Zones &
Crew Responsibilities
Economy Class Cabin Zones & Crew Responsibilities - 2 - JUNE 2007
Aircraft Layout
A330 – TRI-CLASS
L1
DOOR
L3
DOOR
L2
DOOR
R3
DOOR
R2
DOOR
R1
DOOR
FLIGHT DECK
R4
DOOR
L4
DOOR
FIRST CLASS CABIN
BUSINESS CLASS CABIN
ECONOMY FWD CABIN
16 – 29
ECONOMY AFT CABIN 30 – 42/44
LHS TOILETS RHS
TOILETS
AFT GALLEYS
ECONOMY CLASS Cabin Zones &
Crew Responsibilities
Economy Class Cabin Zones & Crew Responsibilities - 3 - JUNE 2007
Aircraft Layout
A330 – BI-CLASS
FLIGHT DECK
R3
DOOR
L3
DOOR
L2
DOOR
R2
DOOR
PREMIUM CABIN
ECONOMY FWD CABIN
10– 29
ECONOMY AFT CABIN 30 – 42
MID TOILETs
AFT TOILETS
AFT TOILETS
MID GALLEYS
L1
DOOR
R1
DOOR
AFT GALLEYS
R4
DOOR
L4
DOOR
ECONOMY CLASS Cabin Zones &
Crew Responsibilities
Economy Class Cabin Zones & Crew Responsibilities - 4 - JUNE 2007
Aircraft Layout
A330 – BI-CLASS
L1
DOOR
L2
DOOR
R3
DOOR
R2
DOOR
R1
DOOR
FLIGHT DECK
PREMIUM CABIN
ECONOMY FWD CABIN
10– 30
ECONOMY AFT CABIN 31 – 45
AFT TOILETS
AFT TOILETS
MID GALLEYS
AFT GALLEYS
L3
DOOR
R4
DOOR
L4
DOOR
ECONOMY CLASS Cabin Zones &
Crew Responsibilities
Economy Class Cabin Zones & Crew Responsibilities - 5 - OCTOBER 2011
Aircraft Layout
B777 – 300ER
R4
DOOR
R3
DOOR
R2
DOOR
PREMIUM FWD CABIN
1 – 4 ABEFHK
PREMIUM AFT CABIN
5 – 7 ABEFHK
ECONOMY FWD CABIN
10 – 17
ABC DEF HJK
ECONOMY MID CABIN 18 – 29
ABC DEF HJK
ECONOMY AFT CABIN 30 – 43
ABC DEF HJK
2 MID TOILETS PREMIUM
2 ECONOMY TOILETS
2 ECONOMY TOILETS
3 ECONOMY TOILETS
MID ECONOMY
GALLEYS
OFAR CABIN CREW REST
ACCESS
L1
DOOR
R1
DOOR
L2
DOOR
L3
DOOR
L4
DOOR
L5
DOOR
2 FWD TOILETS PREMIUM
OFCR FLIGHT CREW REST
ACCESS
R5
DOOR
AFT ECONOMY
GALLEYS
TOILET
ECONOMY
L2
DOOR
ECONOMY FWD CABIN
10 – 24
ABC DEF HJK
PREMIUM CABIN
1 – 4 ABEFHK
L1
DOOR
OFCR FLIGHT CREW REST
ACCESS
2 FWD TOILETS PREMIUM
R1
DOOR
R2
DOOR
TOILET
PREMIUM
L3
DOOR
R3
DOOR
2 ECONOMY TOILETS
ECONOMY FWD CABIN
25 – 36
ABC DEF HJK
R4
DOOR
MID ECONOMY
GALLEYS
L4
DOOR
2 ECONOMY TOILETS
ECONOMY AFT CABIN 37 – 50
ABC DEF HJK
AFT ECONOMY
GALLEYS
R5
DOOR
L5
DOOR
3 ECONOMY TOILETS
OFAR CABIN CREW REST
ACCESS
HIGH DENSITY
ECONOMY CLASS Cabin Zones &
Crew Responsibilities
Economy Class Cabin Zones & Crew Responsibilities - 6 - FEBRUARY 2009
Aircraft Layout
B777 – 200LR
L1
DOOR
2 FWD TOILETS
PREMIUM
L4
DOOR
R4
DOOR
L3
DOOR
R3
DOOR
L2
DOOR
R2
DOOR
R1
DOOR
OFCR FLIGHT CREW REST
ACCESS PREMIUM
FWD CABIN 1 – 4 ABEFHK
PREMIUM AFT CABIN
5 – 7 ABEFHK
ECONOMY FWD CABIN
10 – 21 ABC DEF HJK
ECONOMY AFT CABIN
22 – 35 ABC DEF HJK
2 MID TOILETS
PREMIUM
2 ECONOMY AFT TOILETS
MID GALLEY 3 CART LOCATIONS
AFT ECONOMY GALLEYS
OFAR CABIN CREW REST
ACCESS
3 ECONOMY MID TOILETS
ECONOMY CLASS Cabin Zones &
Crew Responsibilities
Economy Class Cabin Zones & Crew Responsibilities - 7 - OCTOBER 2011
Aircraft Layout
A321 – BI-CLASS A321 – ALL ECONOMY
PREMIUM CABIN
L1
DOOR
R4
DOOR
L4
DOOR
R1
DOOR
ECONOMY FWD CABIN
8 – 18
ECONOMY MID CABIN 19 – 28
ECONOMY AFT CABIN 29 – 36
LHS TOILETS
RHS TOILET
AFT GALLEY
L1
DOOR
R1
DOOR
L2
DOOR
R2
DOOR
L3
DOOR
R3
DOOR
ECONOMY FWD CABIN
1 – 8
ECONOMY MID CABIN
9 – 21
ECONOMY AFT CABIN 22 – 34
LHS TOILET
RHS TOILET
AFT GALLEY
1 FWD TOILET
2 FWD GALLEYS
FLIGHT DECK
R4
DOOR
L4
DOOR
FLIGHT DECK
2 FWD GALLEYS
FWD TOILET
R2
DOOR
L2
DOOR
R3
DOOR
L3
DOOR
ECONOMY CLASS Cabin Zones &
Crew Responsibilities
Economy Class Cabin Zones & Crew Responsibilities - 8 - JUNE 2007
Aircraft Layout
A320
L1
DOOR
L4
DOOR
R1
DOOR
FLIGHT DECK
PREMIUM CABIN
ECONOMY FWD CABIN
8 – 19
ECONOMY AFT CABIN 20 – 30
RHS TOILET
LHS TOILET
R4
DOOR
AFT GALLEY
ECONOMY CLASS Cabin Zones &
Crew Responsibilities
Economy Class Cabin Zones & Crew Responsibilities - 9 - JUNE 2007
Aircraft Layout
A319
FLIGHT DECK
L1
DOOR
R1
DOOR
PREMIUM CABIN
ECONOMY FWD CABIN
8 – 16
ECONOMY FWD CABIN
17 – 25
RHS TOILET
LHS TOILET
AFT GALLEY
R3
DOOR
L3
DOOR
ECONOMY CLASS Cabin Zones &
Crew Responsibilities
Economy Class Cabin Zones & Crew Responsibilities - 10 - OCTOBER 2011
Cabin Zones
Cabin Crew members are responsible for the service and well-being of the customers seated in their respective zones or work areas. It is essential to keep in mind that specified zones should not in any way restrict any one of the Cabin Crew to extend assistance in other zones. TEAMWORK is always an active ingredient to the over-all success of a flight. WIDE-BODY – B777-300ER (High Density) 8 Zones WIDE-BODY – A330 (Bi-class)/B777-300ER/B777-200LR 6 Zones
WIDE-BODY – A340/A330/A300 4 Zones
ZONE B
ZONE C
ZONE D
ZONE E
ZONE F
ZONE A
ZONE C
ZONE D ZONE B
ZONE A
ZONE A
ZONE B
ZONE C
ZONE D ZONE F
ZONE E ZONE G
ZONE H
ECONOMY CLASS Cabin Zones &
Crew Responsibilities
Economy Class Cabin Zones & Crew Responsibilities - 11 - OCTOBER 2011
Cabin Zones
SINGLE-AISLE – A321 3 Zones
SINGLE-AISLE – A321 (All Economy) 3 Zones
SINGLE-AISLE – A319/A320 2 Zones
FWD AFT
FWD AFT MID
FWD MID AFT
ECONOMY CLASS Cabin Zones &
Crew Responsibilities
Economy Class Cabin Zones & Crew Responsibilities - 12 - OCTOBER 2011
Service Flows
2 or 4 Corner All items that are hand-delivered
By Zones Beverage/Bar service – using cart
By Rows Meal Service – using cart
2 or 4 CORNER SERVICE The service of the following items follows the 2 or 4 corner service – that is commencing from the first and the last rows working towards the middle of the cabin –
Distribution of sweets and freshets Distribution of amenities Distribution of menu cards and landing cards Collection of rotable headsets – if applicable Distribution and collection of blankets Distribution and collection of towels Collection of survey forms – if applicable
Wide-body (2-aisle) Aircrafts
Single-aisle Aircrafts
EXCEPTION – Newspapers When air stairs without canopy is used for customer boarding – NEWSPAPER TROLLEY TO BE TAKEN AFT TO FORWARD after customer boarding
ECONOMY CLASS Cabin Zones &
Crew Responsibilities
Economy Class Cabin Zones & Crew Responsibilities - 13 - OCTOBER 2011
Crew Responsibilities
SINGLE-AISLE (Bi-Class) WORK AREA A319 A320 A321
FWD Zone
R3C Toilets + Bassinet CDI + Curtain ROWS 8 – 16
R4C Toilets + Bassinet + CDI + Curtain ROWS 8 – 19
R4C Toilets + Bassinet + CDI + Curtain ROWS 8 – 18
MID Zone
R2 ROWS 19 – 28
AFT Zone
L3 – In charge ROWS 17 – 25
L4 – In charge ROWS 20 – 30
L4 – In charge ROWS 29 – 36
Galley + Bars + Extension Tops
R3
R4
L3
Floater
R3A Takes over R3 zone
R4A Assists R4
R3 Assists L3
SINGLE-AISLE (A321 – All Economy)
WORK AREA Over-all In-charge L1/CS
Duty Free Assist in cabin service
FWD Zone
R4C Bassinets + CDI ROWS 1 – 8
MID Zone
R2 ROWS 9 – 21
AFT Zone
L4 ROWS 22 – 34
FWD Galley
R1 Galley Operator FWD bar cart + extension top 1 FWD toilet Flight Deck service
AFT Galley
R4 Galley Operator AFT bar carts + extension tops 2 AFT toilets
Assist R3 Assist Crew AFT toilets
A321 Minimum Crew Complement (5) Bi-Class & All Economy – L1 + R2 + R3 + L4 + R4C R3 – to be assigned as Galley Operator
In-charge of AFT galley + bar carts + extension tops
ECONOMY CLASS Cabin Zones &
Crew Responsibilities
Economy Class Cabin Zones & Crew Responsibilities - 14 - OCTOBER 2011
Crew Responsibilities
WIDE-BODY – 4 Zones (A340 – New Cabin Configuration)
WORK AREA Tri -Class
Zone A
L3 Bassinets ROWS 22 – 36 ABDE
Zone B
R3 Bassinets + curtains ROWS 22 – 36 FGJK
Zone C
L4 In-charge Duty Free Newspapers Bulk Crew Rest Compartment (BCRC) ROWS 37 – 54 ABDE
Zone D
R4 2 Bar Carts 2 AFT toilets ROWS 37 – 54 FGJK
Galley 5 R4C 2 Bar Carts + 4 Extension Tops (MID Galley) Assist in cabin services
AFT Galleys L4A AFT Galleys – G6/G7/G8 Assist in cabin services
Assist Crew
L4C CDI + MID toilets Assist in cabin service
ECONOMY CLASS Cabin Zones &
Crew Responsibilities
Economy Class Cabin Zones & Crew Responsibilities - 15 - JULY 2012
Crew Responsibilities
WIDE-BODY – 4 Zones (A330)
WORK AREA Tri -Class Bi-Class
Zone A
L3 Toilets + Bassinets ROWS 16 – 29 ABDE
L3 Toilets + Bassinets ROWS 10 – 29 ABDE
Zone B
R3 Toilets + Bassinets + CDI + Curtain ROWS 16 – 29 FGJK
R3 Toilets + Bassinets + CDI + Curtain ROWS 10 – 29 FGJK
Zone C
L4 In-charge Duty Free + Newspapers ROWS 30 – last row ABDE
L4 In-charge Duty Free + Newspapers ROWS 30 – last row ABDE
Zone D
R4 Bar Carts + Extension Tops ROWS 30 – last row FGJK
R4 Bar Carts + Extension Tops ROWS 30 – last row FGJK
Galley
L4A
L4A
MID Galley
L2 Mid Toilets + Assist in cabin
ECONOMY CLASS Cabin Zones &
Crew Responsibilities
Economy Class Cabin Zones & Crew Responsibilities - 16 - MARCH 2012
Crew Responsibilities
WIDE-BODY – 6 Zones (A330)
WORK AREA Bi -Class
Zone A
L2 MID Galley + 2 Bar Carts + 2 Extension Tops + Curtains ROWS 10 – 20 ABDE
Zone B
R4A 2 MID Toilets (by L2/R2 Doors) + curtains ROWS10 – 20 FGJK
Zone C
L3 Bassinets + 2 AFT LHS Toilets ROWS 21 – 30 ABDE
Zone D
R3 Bassinets + 2 AFT RHS Toilets + CDI ROWS 21 – 30 FGJK
Zone E
L4 In-charge Duty Free + Newspapers ROWS 31 – 45 ABDE
Zone F
R4 4 Bar Carts + 4 Extension Tops ROWS 31 – 45 FGJK
Galley 5
L4A AFT Galleys
ECONOMY CLASS Cabin Zones &
Crew Responsibilities
Economy Class Cabin Zones & Crew Responsibilities - 17 - OCTOBER 2011
Crew Responsibilities
WIDE-BODY – 6 Zones (B777-300ER) Long-haul Sectors – 16 Crew (8 Premium + 8 Economy)
WORK AREA Bi -Class
Zone A
L3 Bassinets + FWD Toilets (LHS) ROWS 10 – 19 (LHS)
Zone B
R3 Bassinets + FWD Toilets (LHS) ROWS 10 – 19 (RHS)
Zone C
L4 Bassinets + MID Toilets (LHS) MID Bar carts + 4 Extension tops ROWS 20 – 29 (LHS)
Zone D
R5C CDI + AFT Toilets + Newspapers ROWS 20 – 29 (RHS)
Zone E
L5/CS In-charge of Economy Class Duty Free + Newspapers + OFAR (Cabin Crew Rest) ROWS 30 – 43 (LHS)
Zone F
R5 Bar Carts + 2 Extension Tops + OFAR (Cabin Crew Rest) AFT Toilets ROWS 30 – 43 (RHS)
MID
Galley
R4 MID Galley Operator Assist in cabin service
AFT Galley
L5A AFT Galley Operator Assist in cabin service
Medium-haul & Short-haul Sectors – 14 Crew (6 Premium + 8 Economy) Economy Crew responsibilities remain unchanged
ECONOMY CLASS Cabin Zones &
Crew Responsibilities
Economy Class Cabin Zones & Crew Responsibilities - 18 - MAY 2012
Crew Responsibilities
WIDE-BODY – 8 Zones (B777-300ER – High Density) Long-haul Sectors – 15 Crew (4 Premium + 11 Economy)
WORK AREA Bi -Class
Zone A L2A Bassinets FWD Toilet (by L2 Door)) ROWS 10 – 20 (LHS)
Zone B
R2 (CS) Over all in-charge of FWD Economy (Zones A/B/C/D – including toilets and galleys in the area) FWD Bar Cart + Documentation + Extension Tops ROWS 10 – 20 (RHS)
Zone C
L3 Bassinets MID Toilets ROWS 21 – 30 (LHS)
Zone D
R3 Bassinets MID Toilets ROWS 21 – 30 (RHS)
Zone E
L4 Bassinets AFT Toilets MID Bar Cart + Documentation + Extension Tops ROWS 31 – 40 (LHS)
Zone F
R5 Bassinets AFT Toilets + CDI ROWS 31 – 40 (RHS)
Zone G
L5 (CS) Over all In-charge of Economy (Zones D/E/F/G – including toilets and galleys in the area) Newspapers Duty Free OFAR ROWS 41 – 50 (LHS)
Zone H R5C AFT Bar Carts + Documentation + Extension Tops ROWS 41 – 50 (RHS)
FWD Galley L2 Galley Operator Assist in cabin service
MID Galley R4 Galley Operator Assist in cabin service
AFT Galley L5A Galley Operator Assist in cabin service
ECONOMY CLASS Cabin Zones &
Crew Responsibilities
Economy Class Cabin Zones & Crew Responsibilities - 19 - APRIL 2012
Crew Responsibilities
WIDE-BODY – 4 Zones (B777-200LR) Long-haul Sectors – 15 Crew (8 Premium + 7 Economy)
WORK AREA Bi -Class
Zone A
L3 Bassinets + MID Toilets (LHS) ROWS 10 – 21 (LHS)
Zone B
R3 Bassinets + MID Toilets (LHS) ROWS 10 – 21 (RHS)
Zone C
L4 In-charge of Economy Class Newspapers Duty Free Cabin Crew Rest (OFAR) ROWS 22 – 25 (LHS)
Zone D
R4 CDI + AFT Toilets 4 Bar Carts + Documentation + Extension Tops R3 Galley Unit ROWS 22 – 35 (RHS)
Galley
R4C Galley Operator Assist in galley and cabin service
Assist R4A AFT Toilets Assist in cabin service
Assist L4C Assist in AFT Toilets For Long-haul operations only
Medium-haul & Short-haul Sectors – 12 Crew (6 Premium + 6 Economy) L4C will not be available and all other positions remain as above
ECONOMY CLASS Cabin Zones &
Crew Responsibilities
Economy Class Cabin Zones & Crew Responsibilities - 20 - OCTOBER 2011
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