education calendarctahe.ache.org/wp-content/uploads/sites/69/2016/02/educalendarcurrent.pdfcritical...

EDUCATION CALENDAR SEPTEMBER 2015– AUGUST 2016A supplement to Healthcare Executive

http://ache.org

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Visit ache.org/Education or call (312) 424-9400 to learn more.S E P T E M B E R 2 0 1 5

Becoming Accountable in the Age of Healthcare Reform (Session 1) Gain strategies and implementation tools to achieve the goals of accountable care and adapt successful innovations from other healthcare organizations to your own hospital.

Coach, Challenge, Lead: Developing an Indispensable Management Team (Session 1) Develop managers who get results, build partnerships and mobilize your workforce for positive change.

Hospitals and Integrated Networks of the Future (Session 1) Adjust your strategies and business models in response to the new reform initiatives.

Leading in a Changing Environment: Focus on Population Health (Session 1) Identify the key components of a population health program and the essential steps to build it, and apply best practice strategies to successfully engage and align with physicians and other key stakeholders.

San Diego Cluster ache.org/SanDiegoSession 1: September 28–29 Session 2: September 30–Oct. 1

Fund Programache.org/Innovation

Healthcare Consultantsache.org/HCprogram

Possibilities, Probabilities and Creative Solutions: Breakthrough Thinking for Complex Environments Go beyond traditional methods for problem solving and create new approaches that will inspire your team to generate new ideas and facilitate sustainable improvement.

Canadian ProgramToronto ache.org/Canada

Aggressively Improve Cost, Quality and Throughput Using Lean Six Sigma (Session 2) Revolutionize your cost structure and efficiency while enhancing quality through the systematic removal of process waste and delays.

Developing and Deploying a Hospital Business Intelligence Strategy That Works (Session 2) Use business intelligence tools and techniques to develop and measure clinical, quality and patient satisfaction goals, create performance improvement opportunities and minimize operational variability.

Managing Healthcare Facility Design and Construction Programs (Session 2) Ensure effective control over the management of a new construction, renovation or facilities rehabilitation project.

Service Line Management: The Next Generation (Session 2) Develop or improve service lines by harnessing the power of a well-tailored model that works for your organization.

http://ache.org/Education

http://ache.org/SanDiego

http://www.ache.org/abt_ache/Fund_Education_Programs.cfm

http://ache.org/HCprogram

http://ache.org/Canada

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Physician Executives Forum ache.org/PEprogram

Atlanta Cluster ache.org/AtlantaSession 1: October 19–20 Session 2: October 21–22

CEO Circle San Antonio ache.org/CEOforum

Board of Governors Exam Review CourseAtlanta ache.org/BOGreview

The Courage to Lead: Critical Skills for Healthcare Leaders (Session 1) Discover tools and techniques to develop your influence as a leader.

Critical Financial Skills for Hospital Success (Session 1) Gain enhanced financial skills necessary to deal with shrinking profit margins and the escalating cost of providing high-quality patient care.

From Roots to Wings: 12 Variables for Sustaining Organizational Success (Session 1) Enhance leadership performance in a changing environment.

Managing Conflict, Accountability Conversations and Disputes (Session 1) Regain control of the misunderstandings that can destroy the cohesiveness of a leadership team.

Are Medical Groups in Your Portfolio? Critical Factors to Manage Your Investment (Session 2) Create win-win solutions for effective organizational, operational and staffing structures for medical groups.

Leadership and Accountability in Project Management and Programs (Session 2) Better manage project success with the tools to navigate each step of the process.

NEW! The Strategic Use of Healthcare Analytics (Session 2) Explore how to build your organization’s analytics competency and create a data-driven decision making culture.

NEW! Taking an Emotionally Intelligent Leadership Approach to Change Management (Session 2) Apply emotional and behavioral intelligence skills to better manage change, individuals and teams, and become a more effective leader.

Join industry thought leaders as they cover today’s most relevant healthcare challenges and advances.

Conveniently earn ACHE Qualified Education credits.

Discover the latest on health reform, financial management, patient safety, physician alignment, strategic planning, leadership effectiveness and more.

Visit ache.org/e-learning to register for upcoming programs.

Timely and interactive webinars and online seminars—delivered right to you.

O C T O B E R 2 0 1 5

IHF 39th World Hospital Congress Chicago WorldHospitalCongress.org

Customer service representatives are available via Live Chat at my.ache.org Monday–Friday, 8:00 a.m–5:00 p.m. Central time.

http://ache.org/PEprogram

http://ache.org/Atlanta

http://ache.org/CEOforum

http://ache.org/BOGreview

http://ache.org/e-learning

http://WorldHospitalCongress.org

http://my.ache.org


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Visit ache.org/Education or call (312) 424-9400 to learn more.N O V E M B E R 2 0 1 5

NEW! Behavior Smarts: Increasing Healthcare Leadership Performance (Session 1) Discover the key behaviors necessary to connect with team members and build stronger personal relationships.

Compelling Communication: Creating Engagement, Understanding and Results (Session 1) Develop communication skills that produce consensus, ownership and results.

Effective Leadership for High-Reliability Healthcare (Session 1) Look beyond traditional healthcare models to approaches being used by high-reliability organizations.

Living on Medicare Rates: A Senior Leader Margin Improvement Planning Program (Session 1) Discover fresh leadership approaches to meet strategic imperatives and respond to evolving Medicare reimbursement decreases.

Strategic Planning: From Formulation to Action (Session 1) Learn to make your strategic plans more targeted, gain support for such plans and facilitate successful implementation through ongoing strategic management.

Leading for Success: Creating a Committed Workforce (Session 2) Discover why sustainable excellence rests on the adaptability of the workforce and remedy the gap between leadership behavior and organizational performance.

Possibilities, Probabilities and Creative Solutions: Breakthrough Thinking for Complex Environments (Session 2) Create new approaches that will inspire your team to generate new ideas and facilitate sustainable improvement.

NEW! Practical Leadership Strategies in an Age of Change (Session 2) Gain strategies for handling a changing workforce, and identify proven approaches to improve communication and avoid management derailment.

Successful Executive Onboarding: Achieving Mastery and Influence in 100 Days (Session 2) Build a framework for helping your new leaders quickly adapt to your organization’s culture and accelerate success and effectiveness.

CONGRESS REGISTRATION AND LODGING OPENS NOVEMBER 11, 2015

Leadership Development ProgramChicago ache.org/LDP

Austin, Texas, Cluster ache.org/AustinSession 1: November 2–3 Session 2: November 4–5

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Join thousands of healthcare executives at the premier event

in healthcare leadership education March 14–17, 2016, at the

Hyatt Regency Chicago.

Visit ache.org/Congress to register online or call ACHE’s

Customer Service Center at (312) 424-9400

for more information.


http://ache.org/Congress

http://ache.org/LDP

http://ache.org/Austin


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D E C E M B E R 2 0 1 5

Reducing the Financial Impact of Hospital Readmissions and Medical Mistakes (Session 1) Bridge the gap between strategy and execution and understand the concept of tactical capacity to ensure a successful, task-focused approach to reducing readmissions.

Toxic Behaviors in Healthcare: How Everyday Civility Increases Patient Safety and Team Performance (Session 1) Build effective policies, procedures and strategies to mitigate and manage incidences and effects of disruptive behaviors.

MON.–WED. Process and Technique of Negotiating Be one of the more than 13,000 healthcare executives who have attended this program and discovered how to engage in skillful negotiation.

NEW! Achieving a Sustainable Transformation to Operational Excellence (Session 2) Hone the necessary coaching skills to achieve results through frontline employees, and discover the critical components of a comprehensive management system.

Conflict Management, Alternative Dispute Resolution and the Cost-Effective Use of Legal Services (Session 2) Familiarize yourself with the process of Alternative Dispute Resolution—a valuable approach to manage disagreement and provide a cost-effective alternative to litigation.

Driving Significant Financial Returns: Using Analytics to Improve Your Bottom Line (Session 2) Develop methods for identifying underperforming operational areas while prioritizing actions that drive financial improvements and quality performance.


Positioning Philanthropy as a Key Revenue Resource (Session 2) This seminar will present strategies to increase charitable revenue at a time when ensuring adequate financial resources has become especially challenging.

COO Seminar ache.org/COOLas Vegas

Orlando, Fla., Cluster ache.org/OrlandoSession 1: December 14–15 Session 2: December 16–17

BECOME THE LEADER YOU ASPIRE TO BE

Senior Executive ProgramPreparing senior leaders for complex environments and new challenges

Executive ProgramPreparing mid-level managers for career and organizational growth

Distinctive three-session, three-city format: June—Chicago; August —San Diego; October—Orlando, Fla.

Full and partial scholarships are available. Learn more at ache.org/ExecutivePrograms


http://ache.org/COO

http://ache.org/Orlando

http://ache.org/ExecutivePrograms

http://my.ache.org


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Visit ache.org/Education or call (312) 424-9400 to learn more.J A N U A R Y 2 0 1 6

St. Petersburg, Fla., Cluster ache.org/StPetersburgSession 1: January 18–19 Session 2: January 20–21

Beaver Creek, Colo., Cluster ache.org/BeaverCreekSession 1: January 25–26 Session 2: January 27–28

The Courage to Lead: Critical Skills for Healthcare Leaders (Session 1) Discover tools and techniques to develop your influence as a leader.

Journey to Excellence: How High-Performing Healthcare Leaders Achieve Organizational Success (Session 1) Discover and analyze best practices that high-performing healthcare leaders use to drive organizational transformation and achieve organizational excellence.

Strategic Planning: From Formulation to Action (Session 1) Learn to make your strategic plans more targeted, gain support and facilitate successful implementation through ongoing strategic management.



Redesign and Operationalize Your Medical Staff for Health Reform (Session 2) Discover how top-performing healthcare organizations work with medical staff in new and innovative ways to optimize quality and service and significantly reduce operating costs.


Coach, Challenge, Lead: Developing an Indispensable Management Team (Session 1) Develop managers who get results, build partnerships and mobilize your workforce for positive change.


Leading for Success: Creating a Committed Workforce (Session 2) Discover why sustainable excellence rests on the adaptability of the workforce, and remedy the gap between leadership behavior and organizational performance.


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http://ache.org/StPetersburg

http://ache.org/BeaverCreek


Registration is open. Take a step closer to becoming board certified as a Fellow of the American College of Healthcare Executives.

The Board of Governors Examination Review Course will be held: April 18–20, 2016, Hilton Rosemont/Chicago O’Hare October 17–19, 2016, at the FireSky Resort & Spa, Scottsdale, Ariz.

Participants qualify for a $200 fee waiver to take the BOG Exam. Visit ache.org/BOGreview to register.

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Scottsdale, Ariz., Cluster ache.org/ScottsdaleSession 1: February 15–16 Session 2: February 17–18

Critical Financial Skills for Hospital Success (Session 1) Gain enhanced financial skills necessary to deal with shrinking profit margins and the escalating cost of providing high-quality patient care.

Reducing the Financial Impact of Hospital Readmissions and Medical Mistakes (Session 1) Bridge the gap between strategy and execution and understand the concept of tactical capacity to ensure a successful, task-focused approach to reducing readmissions.

Secrets of Great Healthcare Organizations in Leading Change (Session 1) Respond to the demands of the continually evolving healthcare environment with the proven skills to lead transformational initiatives while coaching managers in the methods of change.

Achieving a Strategic Partnership with Your Board: Thrive in the Midst of Accountability (Session 2) Guide your board toward the new and challenging governance strategies that are necessary to successfully provide oversight, withstand scrutiny and minimize liability.

Aggressively Improve Cost, Quality and Throughput Using Lean Six Sigma (Session 2) Revolutionize your cost structure and efficiency while enhancing quality through the systematic removal of process waste and delays.

Are Medical Groups in Your Portfolio? Critical Factors to Manage Your Investment (Session 2) Create win-win solutions for effective organizational, operational and staffing structures for medical groups.




http://ache.org/Scottsdale

http://my.ache.org


Pre- Congress Seminars

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Visit ache.org/Education or call (312) 424-9400 to learn more.M A R C H 2 0 1 6

PRE-CONGRESS SEMINARS (MARCH 12–13)

Power and Influence in Healthcare Organizations Realize and constructively manage personal

power and the political landscape of your organization to achieve positive outcomes.

Service Line Management: The Next Generation Develop or improve service lines by harnessing the power of a

well-tailored model that works for your organization.

59TH ANNUAL CONGRESS ON HEALTHCARE LEADERSHIP

Visit ache.org/Congress to register online or call ACHE’s

Customer Service Center at (312) 424-9400 for more information.

Pre- Congress Seminars

Can’t attend the full program? Consider Congress Express, a convenient way to experience many of the benefits and features of

Congress at a reduced cost—Wednesday and Thursday only. You can still enjoy Hot Topic sessions, a lecture and luncheon, and a networking reception while earning up to 12 ACHE Face-to-Face Education credits.

There’s still time to register for Congress.

© Choose Chicago

Congress Express

2016 Congress on Healthcare LeadershipChicago ache.org/Congress





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Improving Hospital-Physician Relations: A Journey From Autonomy to Partnership (Session 1) Ensure your leadership style builds trust with medical staff and leads to mutually beneficial relationships.

NEW! Leading Strategic Change (Session 1) Enhance your ability to make solid decisions and optimize strategic changes when faced with uncertainty.

Positioning Philanthropy as a Key Revenue Resource (Session 1) This seminar will present strategies to increase charitable revenue at a time when ensuring adequate financial resources has become especially challenging.

NEW! Practical Strategies in an Age of Change (Session 1) Gain strategies for handling a changing workforce, and identify proven approaches to improve communication and avoid management derailment.

MON.–WED. Process and Technique of Negotiating Be one of the more than 13,000 healthcare executives who have attended this program and discovered how to engage in skillful negotiation.

Improving the Patient Experience to Build Customer Loyalty (Session 2) Explore proven continuous improvement methodologies that result in positive outcomes on patient surveys and, ultimately, optimize revenue.

Living on Medicare Rates: A Senior Leader Margin Improvement Planning Program (Session 2) Discover fresh leadership approaches to meet strategic imperatives and respond to evolving Medicare reimbursement decreases.


The Strategic Use of Healthcare Analytics (Session 2) Explore how to build your organization’s analytics competency and create a data-driven decision making culture.

Kiawah Island, S.C., Cluster ache.org/KiawahIslandSession 1: April 11–12 Session 2: April 13–14

Board of Governors Exam Review CourseChicago ache.org/BOGreview

Leaders Conference San Diego ache.org/Leaders

Freedom and flexibility to attendhigh-impact educational programs close to home

It’s waiting for you at your local ACHE chapter.ache.org/Chapters


http://www.ache.org/seminars/cluster.cfm?MEET=KIAWAH2016


http://ache.org/Leaders

http://ache.org/Chapters

http://my.ache.org


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San Antonio Cluster ache.org/SanAntonioSession 1: May 16–17 Session 2: May 18–19

Advanced Strategic Planning to Transform Your Organization (Session 1) Make your strategic plans more targeted, gain support and facilitate successful implementation through ongoing tactical management.

Driving Out Waste in Your Healthcare Organization (Session 1) Discover the tools and techniques to assist in the identification and eradication of waste in your organization without sacrificing quality.

Taking an Emotionally Intelligent Leadership Approach to Change Management (Session 1) Apply emotional and behavioral intelligence skills to better manage change, individuals and teams, and become a more effective leader.

Toxic Behaviors in Healthcare: How Everyday Civility Increases Patient Safety and Team Performance (Session 1) Build effective policies, procedures and strategies to mitigate and manage incidences and effects of disruptive behaviors.

Advanced Topics in Hospital Financial Management (Session 2) Delve deeper into what financial benefits a well-managed nonprofit hospital can receive and the approaches that can be used to maximize operational returns.

Compelling Communication: Creating Engagement, Understanding and Results (Session 2) Develop communication skills that produce consensus, ownership and results.

Growth in the Reform Era (Session 2) Build a structure for managing future growth initiatives and a process for instilling a growth imperative throughout your organization.

NEW! Leading in a Changing Environment: Focus on Population Health (Session 2) Identify the key components of a population health program and the essential steps to build it, and apply best practice strategies to successfully engage and align with physicians and other key stakeholders.

Fellows SeminarSan Antonio ache.org/Fellows

Leadership Development ProgramFall 2016 Chicago

Hone your personal skills and gain the self-awareness and confidence you need to excel in healthcare leadership.

Learn more at ache.org/LDP


http://ache.org/SanAntonio

http://ache.org/Fellows

http://ache.org/LDP


J U N E 2 0 1 6 Customer service representatives are available via Live Chat at my.ache.org Monday–Friday, 8:00 a.m–5:00 p.m. Central time.

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Senior Executive Program (Session 1) Chicago

Executive Program (Session 1)

Seattle Cluster ache.org/SeattleSession 1: June 13–14 Session 2: June 15–16

The Art of Building Relationships for Successful Teams and Partnerships (Session 1) Go beyond the basics of team building to create effective, healthy, collaborative relationships with physicians, board members, peers and staff.

Culture: The Force Behind Strategy (Session 1) Examine your organization’s culture and improve its readiness to enhance the strategic planning process.

The Reform Ready ED: Improving Quality, Outcomes and the Care Experience (Session 1) Discover innovative strategies to improve safety and quality to minimize risk in the ED.


Managing Healthcare Facility Design and Construction Programs (Session 2) Ensure effective control over the management of a new construction, renovation or facilities rehabilitation project.

Strategic Planning: From Formulation to Action (Session 2) Learn to make your strategic plans more targeted, gain support and facilitate successful implementation through ongoing strategic management.

Improving the Patient Experience to Build Customer Loyalty (Session 1) Explore proven continuous improvement methodologies that result in positive outcomes on patient surveys and, ultimately, optimize revenue.


Puerto Rico Program ache.org/PuertoRicoSession 1: June 6–7 Session 2: June 8–9

http://my.ache.org

http://www.ache.org/seminars/executiveprograms.cfm

http://www.ache.org/seminars/cluster.cfm?MEET=SEATTL2016

http://ache.org/PuertoRico


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Access a full range of assessments, workshops and resources through ACHE’s Career Resource Center.

Complimentary services for members include:

• CareerEDGE

• Job Center

• Career Management Network

• Leadership Mentoring Network

• Early Careerist Network

Find it all at ache.org/CareerResources

Manage Your Career

Develop as a Leader

Stay Connected

COO Seminar

Learn more at ache.org/COO

Expand your leadership skills and

keep up with your role’s demands.

Dec. 1–2, 2016 • Orlando, Fla.

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http://ache.org/COO

http://ache.org/CareerResources


A U G U S T 2 0 1 6 Customer service representatives are available via Live Chat at my.ache.org Monday–Friday, 8:00 a.m–5:00 p.m. Central time.

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Senior Executive Program (Session 2) San DiegoExecutive Program (Session 2)

New York Cluster ache.org/NewYorkSession 1: August 1–2 Session 2: August 3–4




Service Line Management: The Next Generation (Session 1) Develop or improve service lines by harnessing the power of a well-tailored model that works for your organization.

Achieving a Strategic Partnership With Your Board: Thrive in the Midst of Accountability (Session 2) Guide your board toward the new and challenging governance strategies that are necessary to successfully provide oversight, withstand scrutiny and minimize liability.

Leadership and Accountability in Project Management and Programs (Session 2) Better manage project success with the tools to navigate each step of the process.

Leadership Approaches to Patient-Centered Care (Session 2) Explore the 10 components of a patient-centered care model of delivery and the leadership skills and focus areas needed to effect cultural change.

Using Metrics as a Road Map to Hospital Success (Session 2) Advance your organization’s financial, clinical and operational outcomes by using the right measurement tools to set and assess progress toward strategic goals.Orlando, Fla., December 5–8

Washington, D.C., Sept. 19–22

Look for these upcoming 2016

clusters

San Diego, October 24–27 Atlanta, November 7–10

New Orleans, September 12–15

http://my.ache.org

http://www.ache.org/seminars/executiveprograms.cfm

http://ache.org/NewYork

Seminars by Topic and Faculty IndexCustomer SatisfactionCompelling Communication: Creating Engagement, Understanding and Results . . . . . . . . . . . . . Craig Deao

Improving the Patient Experience to Build Customer Loyalty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Jake M. Poore and Renee K. Rountree, FACHE

The Reform Ready ED: Improving Quality, Outcomes and the Care Experience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Shari J. Welch, MD, FACHE, FACEP

Toxic Behaviors in Healthcare: How Everyday Civility Increases Patient Safety and Team Performance . . . . . . . . . . . . . Mitchell E. Kusy, PhD, and Elizabeth L. Holloway, PhD

Facility Design and Construction ManagementManaging Healthcare Facility Design and Construction Programs . . . . . . Christopher L. Laubach and Ted C. Ritter

Financial Management Advanced Topics in Hospital Financial Management . . . . . . . . . . . . . Steven H. Berger, CPA, FACHE, FHFMA

Aggressively Improve Cost, Quality and Throughput Using Lean Six Sigma . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Chip Caldwell Jr., FACHE, and Gregory S. Butler

Critical Financial Skills for Hospital Success . . . . . . . . . . . . . . . . . . . . Michael Nowicki, EdD, FACHE, FHFMA

Developing and Deploying a Hospital Business Intelligence Strategy That Works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Steven H. Berger, CPA, FACHE, FHFMA

Driving Out Waste in Your Healthcare Organization . . . . . . Ian R. Lazarus, FACHE, and Wendy Novicoff, PhD

Driving Significant Financial Returns: Using Analytics to Improve Your Bottom Line . . . . . . . . . Steven H. Berger, CPA, FACHE, FHFMA, and Christopher T. Looby, FACHE

Living on Medicare Rates: A Senior Leader Margin Improvement Planning Program . . .Chip Caldwell Jr., FACHE, and Kurt M. Stuenkel, FACHE

New Rules and Community Health Imperatives for Tax-Exempt Hospitals . . . . . Julie Trocchio and Keith Hearle

Positioning Philanthropy as a Key Revenue Resource . . . . . . . . . . . . . . . . . . . . . . . . . . Betsy C. Taylor, FAHP

Reducing the Financial Impact of Hospital Readmissions and Medical Mistakes . . . . . . . . . . . . . . . . . . . . . . . . . . . . Michael Frisina, PhD, and George A. Zara, FACHE

Using Metrics as a Road Map to Hospital Success . . . . . . . . . . . . . . . Steven H. Berger, CPA, FACHE, FHFMA

General Management and AdministrationAdvanced Strategic Planning to Transform Your Organization . . . . . . . . Alan M. Zuckerman, FACHE, FAAHC

Are Medical Groups in Your Portfolio? Critical Factors to Manage Your Investment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Nick A. Fabrizio, PhD, FACHE, FACMPE

The Art of Building Relationships for Successful Teams and Partnerships . . . . . . . . . . . . . . . . . . . . Gail Scott

Coach, Challenge, Lead: Developing an Indispensable Management Team . . . . . . . . . . . . . . . . . . Gail Scott

General Management and Administration continuedThe Courage to Lead: Critical Skills for Healthcare Leaders . . . . . . . . . . . . . . . . . . . . . . . . . . George V. Masi, FACHE, and Jody Rogers, PhD, FACHE

Leadership and Accountability in Project Management and Programs . . . . . . . . . . Laura W. Synnott, FACHE


Possibilities, Probabilities and Creative Solutions: Breakthrough Thinking for Complex Environments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Kevin E. O’Connor

Power and Politics in Healthcare Organizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . William F. Moskal, EdD

Practical Leadership Strategies in an Age of Change… . . . . . . . . . . . . . . . . . . . . . …. Carson F. Dye, FACHE

Process and Technique of Negotiating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Christopher L. Laubach

Successful Executive Onboarding: Achieving Mastery and Influence in 100 Days . . . . . . . . . . . . . . . . . L. Rita Fritz and Dennis L. Vonderfecht, FACHE

GovernanceAchieving a Strategic Partnership With Your Board: Thrive in the Midst of Accountability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . James E. Orlikoff

Health Systems and DeliveryBecoming Accountable in the Age of Healthcare Reform . . . . . . . . . . . . . . . . . . . . . Bob Edmondson, FACHE, and Shari J. Welch, MD, FACHE, FACEP

Growth in the Reform Era . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Scott A. Mason, DPA, FACHE

Hospitals and Integrated Networks of the Future . . . . . . . . . . . . . .Stephen D. Gelineau and Mark J. Dubow

Leading in a Changing Environment: Focus on Population Health . . . . . . . . . . . . Jonathan H. Burroughs, MD, FACHE, and Drew Harris, DC, DPM

Secrets of Great Healthcare Organizations in Leading Change . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Gregory S. Butler and Chip Caldwell Jr., FACHE

The Strategic Use of Healthcare Analytics . . . .Ari Robicsek, MD, James E. Gaston, FHIMSS, and Chad W. Konchak

Human Resources and Workforce IssuesBehavior Smarts: Increasing Healthcare Leadership Performance……. Joseph S. Bujak, MD, FACP, and Michael E. Frisina, PhD


Compelling Communication: Creating Engagement, Understanding and Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Craig Deao

Culture: The Force Behind Strategy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Brian Wong, MD

Leading for Success: Creating a Committed Workforce . . . . . . . . . . . . . . . . . . . . . . . Joseph S. Bujak, MD, FACP, and Michael E. Frisina, PhD

Managing Conflict, Accountability Conversations and Disputes . . . . . . . . . . . . . . . . . . .Stacy D. Nelson, EdD

Power and Influence in Healthcare Organizations . . . . . . . . . . . . . . . . . . . . . . . . . . . William F. Moskal, EdD

Human Resources and Workforce Issues continuedSuccessful Executive Onboarding: Achieving Mastery and Influence in 100 Days . . . . . . . . . . . . . . . . . L. Rita Fritz and Dennis L. Vonderfecht, FACHE

Toxic Behaviors in Healthcare: How Everyday Civility Increases Patient Safety and Team Performance . . . . . . . . . . . . . Mitchell E. Kusy, PhD, and Elizabeth L. Holloway, PhD

LeadershipAdvanced Strategic Planning to Transform Your Organization . . . . . . . . Alan M. Zuckerman, FACHE, FAAHC

The Art of Building Relationships for Successful Teams and Partnerships . . . . . . . . . . . . . . . . . . . . Gail Scott

Behavior Smarts: Increasing Healthcare Leadership Performance . . . . . . . . . . . . . . . . . . . . . Joseph S. Bujak, MD, FACP, and Michael E. Frisina, PhD


Compelling Communication: Creating Engagement, Understanding and Results . . . . . . . . . . . . . Craig Deao

The Courage to Lead: Critical Skills for Healthcare Leaders . . . . . . . . . . . . . . . . . . . . . . . . . . George V. Masi, FACHE, and Jody Rogers, PhD, FACHE


Improving Hospital-Physician Relations: A Journey From Autonomy to Partnership . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Joseph S. Bujak, MD, FACP

Improving the Patient Experience to Build Customer Loyalty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Jake M. Poore and Renee K. Rountree, FACHE

Leading Strategic Change . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Jim Austin and Susan Dentzer

Living on Medicare Rates: A Senior Leader Margin Improvement Planning Program . . . . .Chip Caldwell Jr., FACHE, and Kurt M. Stuenkel, FACHE

Managing Conflict, Accountability Conversations and Disputes . . . . . . . . . . . . . . . . . . .Stacy D. Nelson, EdD

Possibilities, Probabilities and Creative Solutions: Breakthrough Thinking for Complex Environments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Kevin E. O’Connor

Power and Influence in Healthcare Organizations . . . . . . . . . . . . . . . . . . . . . . . . . . . William F. Moskal, EdD

Secrets of Great Healthcare Organizations in Leading Change . . . . Gregory S. Butler and Chip Caldwell Jr., FACHE

Successful Executive Onboarding: Achieving Mastery and Influence in 100 Days . . . . . . . . . . . . . . . . . L. Rita Fritz and Dennis L. Vonderfecht, FACHE

Taking an Emotionally Intelligent Leadership Approach to Change Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . John Delmatoff and Mark P. Herzog, FACHE

Marketing and Strategic PlanningAdvanced Strategic Planning to Transform Your Organization . . . . . . . . Alan M. Zuckerman, FACHE, FAAHC

Culture: The Force Behind Strategy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Brian Wong, MD

Driving Significant Financial Returns: Using Analytics to Improve Your Bottom Line . . . . . . . . . Steven H. Berger, CPA, FACHE, FHFMA, and Christopher T. Looby, FACHE


Journey to Excellence: How High-Performing Healthcare Leaders Achieve Organizational Success . . . . . . . . . . . . . . . . .Kathleen J. Goonan, MD, and Edward A. Barrows Jr.


Service Line Management: The Next Generation . . . . . . .William F. “Bill” Vanaskie and Howard J. Gershon, FACHE

Strategic Planning: From Formulation to Action. . . . . . . . . . . . . . . . . . . . . . . . Alan M. Zuckerman, FACHE, FAAHC

Medical Staff RelationshipsAre Medical Groups in Your Portfolio? Critical Factors to Manage Your Investment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Nick A. Fabrizio, PhD, FACHE, FACMPE

Improving Hospital-Physician Relations: A Journey From Autonomy to Partnership . . . . Joseph S. Bujak, MD, FACP

Redesign and Operationalize Your Medical Staff for Health Reform . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Jonathan H. Burroughs, MD, FACHE, FACPE

Public PolicyNew Rules and Community Health Imperatives for Tax-Exempt Hospitals . . . . . . Julie Trocchio and Keith Hearle

Quality/Patient SafetyAggressively Improve Cost, Quality and Throughput Using Lean Six Sigma . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Chip Caldwell Jr., FACHE, and Gregory S. Butler

Becoming Accountable in the Age of Healthcare Reform . . . . . . . . . . . . . . . . Bob Edmondson, FACHE, and Shari J. Welch, MD, FACHE, FACEP

Driving Out Waste in Your Healthcare Organization . . . . . . Ian R. Lazarus, FACHE, and Wendy Novicoff, PhD

Effective Leadership for High-Reliability Healthcare . . . . . . Gary R. Yates, MD, Steve Kreiser and David Varnes

Leadership Approaches to Patient-Centered Care . . . . . . . . . . . . . .Mary-Ellen Pichè, FACHE, and Diane Ball

Reducing the Financial Impact of Hospital Readmissions and Medical Mistakes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Michael Frisina, PhD, and George A. Zara, FACHE

The Reform Ready ED: Improving Quality, Outcomes and the Care Experience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Shari J. Welch, MD, FACHE, FACEP

Technology/Information ManagementDriving Significant Financial Returns: Using Analytics to Improve Your Bottom Line . . . . . . . . . Steven H. Berger, CPA, FACHE, FHFMA, and Christopher T. Looby, FACHE

The Strategic Use of Healthcare Analytics . . . . . . . . . . . . . . . Ari Robicsek, MD, James E. Gaston, FHIMSS, and Chad W. Konchak

Pricing GuideThe following grid is designed to convey the pricing structure for various ACHE programs. Prices are based on 2015 fees and are subject to change in 2016. You can secure the 2015 registration fee for 2016 programs by registering and paying for the program by Nov. 1, 2015 (excluding Congress on Healthcare Leadership).

Program/Product Credit Hours

2015 Member Price

2015 Nonmember Price

Webinar (audio conference with PowerPoint) 1.5 $159 $179Congress on Healthcare Leadership 12 $1,285 $1,485Congress Express 12 $899 $1,099Leadership Development Program 19 $2,725 $3,155Online Seminar 6 $530 $605Online Seminar—with book 6 $580 $655Online Seminar 9 $799 $899Seminar—2 days 12 $1,425 $1,625Seminar—2.5 days 17 $1,845 $2,045BOG Exam Review Course 19 $1,425 $1,625Senior Executive Program 58 $10,999 $12,999Executive Program 50 $8,499 $9,999

Tuition Waiver Assistance Program ACHE makes available a limited number of tuition waivers to ACHE Members and Fellows whose organizations lack the resources to fund their tuition for educational programs. Waivers are based on financial need. Applications must be submitted at least eight weeks prior to the program date. For information on the ACHE Tuition Waiver Assistance Program, visit ache.org/TuitionRequest or contact ACHE’s Customer Service Center at (312) 424-9400.

Continuing Education Credit for ACHE Seminars

In addition to the ACHE Face-to-Face Education credits assigned to these seminars, ACHE is accredited by other organizations to provide continuing education credit.

ACCME The American College of Healthcare Executives is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

NAB ACHE is a registered sponsor of professional continuing education with the National Association of Long Term Care Administrator Boards (NAB) and has approved some of the seminars in this program for the number of clock hours listed under their sponsor agreement with NAB/NCERS. State licensure boards, however, have final authority on the acceptance of individual courses. Comments regarding sponsors may be addressed to NAB, 1444 I St., NW, Ste. 700, Washington, DC 20005-2210. For a current listing of the approved ACHE courses, please check ache.org/NAB.

NASBA The Foundation of ACHE is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.

For a current listing of the approved ACHE courses, please check ache.org/NASBA.

To earn the credits assigned to ACHE seminars, you must attend the programs in their entirety. For more information on continuing educa-tion credit or ACHE educational programs, please call the Customer Service Center at (312) 424-9400.

Special thanks to

ACHE’s 2016 Premier

Corporate Partners

http://ache.org

http://ache.org/NAB

http://ache.org/NASBA

http://www.aramark.com

http://www.cardinalhealth.com/en.html

http://www.trane.com/commercial/north-america/us/en/markets/healthcare.html

http://www.hospitaltohome.philips.com/?origin=10_us_en_acheprint_philips____jan2015

http://www.cerner.com

http://coniferhealth.com

http://www.carefusion.com

http://www.athenahealth.com

http://www.theriskauthority.com

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