Driving Student Success

EducationServices

TM

Inbound & OutboundCall Center Solutions

• Enrollment Management

• Student Retention

• Registrars Office

• Financial Aid

• Business Office

• Calls/Text Messaging

• Revenue Recovery Solutions

Overflow. Part-Time. Full-Time.

• Four, U.S.-based call centers covering all U.S. time zones

• Consultative analysis

• Leading-edge, call center technology

• Fully customizable, individualized solutions

• Department of Education vendor since 2009

• Authorized vendor for the U.S. Government since 1995

• Established in 1982

• Title IV and FERPA Compliant

• One call resolution

• Courteous, knowledgeable staff improves student satisfaction

• We learn your service, process & culture

• We escalate to your team the calls you want to handle in-house

• Student-focused support services

• Protects your school’s brand and image

• Cost and space savings over adding your own staff and equipment

• Technology backed by Windham’s IT department

• Flexible pricing model

• 100% call recording

• Enhanced call monitoring

• Fully compliant with all current laws and regulations

• Customized training specific to your organization and culture

• Advanced technology connects with your system

• Our secure portal and comprehensive, compliance management system protect your data

• Standard and customized reporting

Improving Services for Students, Families &

Campus Staff

Compliance Initiatives You Can TrustAre there education specific, compliance-related entities that we need to include? Is there anything we should remove for this document?

For more information, please contact us at:Windham Professionals, Inc.380 Main StreetSalem, NH 03079

877-682-4843sales@windhampros.comwww.windhampros.com

TM

• FDCPA

• TCPA

• Fair Credit Reporting Act

• Gramm-Leach-Bliley

Act

• PCI

• FISMA

• HIPAA

Offering Clear Solutions to Complex Challenges Involving: Current StudentsWe begin working with students before they’re enrolled to help them plan and budget.

Risk Management Program• We identify at-risk students and connect them

with programs that can help them stay in school.

Student Communication Services• Using call services and text messaging, we connect

with students the way they communicate.

Customer Service Support• We provide inbound and outbound call support

that scales with your needs, freeing your staff to focus on other duties.

•

Former StudentsPost-School Support/Pre-Default Management• Using root-cause analysis, Windham determines

those at-risk for defaulting and offers coaching about payment options and support resources.

Revenue-Recovery Services• Our professional, caring team offers pre-default

management and recovery, supported by an exceptional tracking program designed to find those who have relocated since leaving school.

Remediation Management• Windham works with students on solutions to

help get their loans back in good standing.

Convenient Online Payments• Our secure, online payment system walks students

through their options and accepts payments 24/7/365.