나에게맞는 cloud collaboration 은 어떤것인가 · shared management components ucdm –hcm...

나에게 맞는 Cloud Collaboration 은어떤 것인가

김병구 이사

Systems Engineer Manager

Collaboration, Korea and ASEAN

Cisco Hosted Collaboration Solution (HCS)

© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Highly Confidential – Redistribution Prohibited 2

Cisco Collaboration 개요

Cisco collaboration 포트폴리오

HCS 는무엇인가.

HCS Cloud Partner 관점

아키텍쳐개요

HCS End Customer 관점

왜 HCS?

HCS 파트너선택

디자인고려사항






아키텍쳐개요


왜 HCS?

HCS 파트너선택



UnifiedCommunications

TelePresenceCollaborationApplications

CustomerCollaboration

SERVICES


On Premises Hybrid Cloud

Cisco

Unified

Communications


새로운제품이나온것이아니라 Cloud Partner가기존의제품을묶어서 End

User에게클라우드형태로서비스를제공하도록하는새로운비즈니스모델


DIY As-a-Service

It’s all about the user experience!






아키텍쳐개요


왜 HCS?

HCS 파트너선택



1

PSTN

SP Core Systems Virtualization Management

UC Service Activation

Service AssuranceSaaS Cloud

SAN Storage

Softswitch/ SBC

Unity Cxn IM/P CUCCE

ASR

1000

CUCM

Dedicated UC applications per

customer shared acrossCisco UCS hardware

MSP Data Centre

Customer 1

Customer 2Customer 3

Customer 1

Customer 2Customer 3 Customer 4

Mobile Clients


1

ManagementUser

Applications

Data Center


Services Product Support

Voice & VideoUnified Communications Manager, Unified IP Phones, Jabber

Full

Voice Mail &Integrated Messaging

Unity Connection Full

Presence &Instant Messaging

Instant Message and Presence Service, Jabber

Full

Mobility Services Unified Mobility, Mobile Clients Full

Web Collaboration WebEx Meeting Center (SaaS) Full (Optional)

Attendant Console Cisco Unified Enterprise Attendant Console Full (Optional)

Video Conference Cisco Telepresence (Point-to-Point)TelePresence as a Service (TPaaS)

Contact CentreHCS for Contact Centre (based on UCCE & CVP)

HCS for CC


1

ManagementUser

Applications

Data Center


MPLS Core

Collapsed Core &Aggregation Layer(Nexus Switches)

L3 L3

ASA-55xx ASA-55xx

ASR 1000(CUBE-SP)

ASR 1000(CUBE-SP)

FC

Access Layer(62xx Fabric Interconnect)

FC

FCoE FCoE

Nexus 1000V – Virtual Switches

Customer Environments:Cisco Unified Communication and Collaboration suite of applications

UCS B-Series Chassis and Blades running VMware

Up to 10 Chassis

SAN StorageSAN Storage

MDS 9000SAN Switch

MDS 9000SAN Switch

L2L2

PE Router PE Router


Datacenter Core &

Agg Layer

Enterprise 1

Site 1

Enterprise 2 - Dedicated InstancesCUCM – UCxN - CUP

Datacenter Access Layer

Shared Management Components

UCDM – HCM – CUOM – CUSM – vCenter – DCNM

Enterprise 1 - Dedicated Instances

Ent 1

Ent 2

MgmtNAT in Management VPN• Required for overlapping addresses

• Performed at PE or CPE in SP NOC

SIP ALG

•CPE can provide SIP-ALG

•Cisco ISR-G2

Centralized Customer FW

•Firewall context per customer

CUCM – UCxN - CUP

Enterprise 1

Site 2

Enterprise 2

Site 1

Telephony Aggregation

Shared Signaling ComponentsCUBE-SPPG

W

SP Telephony

Network (PSTN, SIP,

Emergency Services,

and Wireless)Enterprise 2 VPN

Shared (Extranet)Management VPNEnterprise 1 VPN

Global VPN

MPLS

VPN

Core

VRF-VLAN

Mapping


1

ManagementUser

Applications

Data Center


Service Fulfillment BillingService Assurance

Cisco UC

*Reference sale

CPE Datacenter SANUCS

MSP OSS/BSS (MoM, Ticketing, etc.)

CDR’s

HCM - F

(Mediation /

Integration)

CUCDM

CCE

SIPM

SDR

LM

CCDM

TP

Prime

Collaboration –

Assurance (PCA)

vCenter UCSM* DCNM*

You can choose to

manage DC with

existing elements

EPM-

NOTIFCAT

ION-MIB

IPA






아키텍쳐개요


왜 HCS?

HCS 파트너선택



25% of surveyed companies utilize hosted

services, of non-users 47% likely to use

hosted services within next 12 months Frost and Sullivan

By 2016 over 50% of all net new

deployments of video infrastructure will be

delivered from the cloud or as software-as-a-

service (SaaS)

Gartner


Geographical Reach/Locations

Current Relationship with Partner?

SIP Trunking / UC

WAN

Application Requirements (UC, Video, CC, etc.)

Unique integrations (some partners may be

more flexible than others)

Pricing/Bundles Offered

http://www.tp.pl/

http://www.tp.pl/


Functionality Collaboration Apps Basic Foundation Standard

Basic Call Control 3905, 6901, or Analog

Full Voice/Call Control Enhanced UCL

# of Devices 1 1 10

Mobility (SNR) Cisco Unified Mobility

Native Video Video Endpoint(s)

Messaging Unity Connection O O

IM & Presence Cisco Jabber IM

Desktop Softphone Cisco Jabber (Full UC)

Smartphone Client Cisco Jabber (Full UC)

Immersive Video Cisco TelePresence rooms O O

Web Conferencing Cisco WebEx Meetings O O O

Contact Center Agent Cisco Unified CC Enterprise O O O

HCS licenses allow a partner to move and reassign them from customer to customer as needed


클라우드파트너가시스코라이센스를소유하고번들을만들고제공, 고객은더이상라이센스,

UCSS, ESW 를걱정할필요가없음

파트너번들은사용자당월별금액

전화기, 라우터, SIP 트렁킹, 모바일서비스등이같이포함되기도함

초기서베이, 플래닝, 디자인, 설치는포함되기도하고따로구매가능

고객의사용자군을클라우드파트너의번들과맞추면훨씬쉽게선택할수있음


Customer Admins

Control inventory

Customize feature packages

Standardize the organization

Determine numbering plans

Map internal numbers to E164

Location Admins

Activate services for end users

Manage site phone inventory

Place phones in service

Associate phones to end users

Create hunt and pickup groups

Reset passwords and PINs

Setup SNR and Extension Mobility


Allow users to manage their own UC settings

Promote discovery of UC features

Customize End User Self Care appearance


Telephony Aggregation

HCS Management System

OSS/BSS/MoMPSTN

Pure Hosted

HCS Extender (Hybrid)Remote

ManagedPrivate Cloud

Dedicated Telephony Aggregation

Dedicated Management


Cus

tom

er P

rem

ises

IP Phone / Video

WLAN

Cisco Jabber ClientsMobile Clients

FAX

FXS

HCS Partner’s WAN CLOUD

SIP

SRST Enabled Router

Legacy PBX

PSTN/ SIP


How to deploy HCS Extender / Hybrid deployment

HCS Extender = Clustering over WAN or Additional Cluster

RTT < 80ms between DC and customer premise if clustering over WAN

왜고객은이방법을선택할까?

Transitioning from on-premises to cloud

Large customer sites that exceed SRST limit

Customers wishing to maintain full UC capability when WAN is down

Customers wishing to retain confidential voicemail on premises


Expressway (Collab Edge)

ASA

VCS

Jabber

VPN

Phone

CVO

Router

H323 Video

Endpoints

HCS

(UCM

Cluster)

Cisco Video

Endpoints*

* Running TC 7.x software


Direct SIP? CUCI-Lync?

Remote Access?

Office365 vs On-Premise

Existing Phone System

CDN SolutionsDirectory Integrations

Google Apps /

Gmail


업그레이드

Notification/Communication of available upgrades

Frequency of upgrade (e.g. must be within 1 release within a specified time frame)

Change window

Any 3rd-Party integrations that need coordinated upgrade

보안

Voice Signaling and/or RTP Encryption & Type Required

Security Updates/Patches – Methods and Procedures

Messaging and/or IM Retention & Security Requirements

포탈

Administrator and User Provisioning Portal Requirements

Visibility of Assurance and Performance Reporting & Metrics

Billing


전세계 25개국 75개사업장의직원들간글로벌협업과혁신을증진하고자함

기존어플리케이션을통합하는단일화된솔루션을구축하여다섯개그룹간효과적인협업을가능케하고자함

향후변화하는기업의니즈에따라각사업그룹의유저에게제공하는서비스를유연하게확대/축소할수있기를원함

Orange Business Services는 Cisco HCS 기반글로벌

클라우드협업솔루션을구축

Unified solution integrating telephony, Unified messaging,

IM/presence, Audio and Web conferencing, Contact

center service, Video and Mobility 솔루션을제공함

Cisco HCS는 interoperable하므로, 클라우드

Collaboration 솔루션을 IBM 제품군과통합함 (IBM

Sametime® instant messaging, presence, telephony, IBM Lotus

Notes and voicemail services 등)

혁신주도의업무환경을증진할수있도록Collaboration이가능한워크플레이스를제공

이용한만큼만요금을지불하는비용모델을통해기업의효율성을제공

신속하고혁신적이며미래에도경쟁력을지닐수있는솔루션을갖춤으로써변화하는비즈니스니즈에맞춘유연성확보및글로벌기반의비즈니스관리가가능해짐

Collaboration as a service ResultsChallenge

Industry – Office & Medical Supplies

HQ Location – Minnesota, United States

Employees – 88,000

Sites – Global

Industry – Technology Consulting, ICT Services

HQ Location – Paris, France

Employees – 30,000

Founded – 2000

http://en.wikipedia.org/wiki/File:Obsenglish.png

http://en.wikipedia.org/wiki/File:Obsenglish.png


3

5

HCS is 는시스코콜레보레이션의새로운비지니스소비모델

구축형시스코 UC 와같은기능

클라우드파트너의상품에따라다르다

클라우드모델의장점인단순화된아키텍쳐

HCS 는고가용성과확장성이보장된아키텍쳐

새로운서비스인비디오나웹엑스도가능

고객의상황과요구에따른다양한모델의선택이가능

Thank you.

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