Effective Communications from Effective Evaluations

TM 602

A Unique Learning Activity

• We Improve Using the Toastmaster System of Evaluation

• There is No One Instructor– We Take Turns Evaluating Each Other’s

Speeches.– Peer Review

Effective Evaluation Helps The Club

• Positive Climate

• Develops Role Models

• Creates Success-Oriented Atmosphere

• High Standards of Excellence

• Increased Attendance

Effective Evaluation Helps The Speaker

• Powerful / Timely Learning Aid

• Paves the Way to Better Speaking

• Recognition / Ego-fulfillment

• Positive Motivation

• Builds / Maintains Self-Esteem

Effective Evaluations Helps The Evaluator

• Develops Listening Skills

• Attitude of Helpful Interest

• Positive Interpersonal Relationships

• Builds Impromptu Speaking Skills

How Do We Improve ?

• Step 1 - Make an Act of Behavior

• Step 2 - Receive Feedback

• Step 3 - Make Adjustments

• Repeat Steps 1, 2, and 3

Facts On Self-Improvement

• Improvement Requires Behavioral Change

• Evaluation is A Source of Information

• Ultimate Responsibility Lies With the Speaker

As the Speaker

• WE Decide Whether or Not The Evaluation & Feedback is Valid

• WE Decide Whether or Not To Act On The Feedback

• WE Decide To Make Any Adjustments

As The Evaluator

• Our Function is To Provide The Speaker With Information As A Basis for Improvement

• We Independently Measure Effectiveness

• We Can Not Make The Speaker Change Behavior

Evaluator and Motivator

• Human Motivation Must Come From Within

• But, as an Evaluator We Help Create a Climate for Motivation by

– Recognizing Improvement

– Reinforcing Desire

Evaluator as a Facilitator

• How Can The Speaker Improve ?

• Facilitate Learning By Providing Methods for Improvement

Evaluation vs. Criticism

• A Critic Simply Identifies Strengths and Weaknesses

• An Evaluator Must Concentrate on Specific Methods of Improvement

• An Evaluator is a– Coach– Mentor– Counselor

Self-Esteem

• Self-esteem = Key to Personal Growth

• When We Evaluate– We Have The Power To Influence How

The Speaker Feels About Himself or Herself

• A Effective Evaluation Builds and Maintains a Healthy Self-esteem

• A Bad Evaluation Can Damage It!

Self-esteem Fuels Personal Growth

• “Change and Growth Take Place When A Person Risks Himself and Dares To Experiment With His Own Life.”- Dr. Herbert Otto

Feedback Reinforces Personal Growth

• Feedback Affirms or Reinforces Our Behavior

• We Grow In A Positive Way

• We Adopt New Behaviors

• We Are Ready for More Change

Personal Growth Nourishes Self-esteem

• When Improvements are Recognized

• When We Feel Good About Ourselves

• When We Feel Better and More Confident

• Self-Esteem Grows

Four Steps - in a Circle

• Self-esteem fuels Personal Growth

• Feedback Reinforces Personal Growth

• Personal Growth Nourishes Self-esteem

• More Self-esteem Generates More Growth.

Evaluation is Part of the Growth Process

• An Effective Evaluation Points Us Toward Personal Growth

• Builds Self-esteem, Motivating us to Grow Even More

Evaluation Guidelines

• Be Genuine

• Recognize Strengths

• Recognize Improvements

• Create a Climate for Self-motivation

• Avoid Value Judgments

• Provide Positive Direction

Keys for Effective Evaluation

• Show That You Care

• Suit Your Evaluation To The Speaker

• Learn the Speaker’s Objectives

• Listen Actively

• Personalize Your Language

More Keys

• Give Positive Reinforcement

• Help the Speaker Become Motivated

• Evaluate the Behavior - Not The Person

• Nourish Self-esteem

• Show The Speaker How To Improve

Evaluation Structure

• Opening - What Were the Objectives

• Body– Things Done Well– Things For Improvement– Suggestions - How You Might Do It

• Closing - Summarize– Finish or Leave on an Up Note

Evaluation Checklist

• Things Pleasing to the Eyes– Speakers Appearance– Eye Contact– Gestures– Body Language

Evaluation Checklist

• Things Pleasing to the Ears– Vocal Variety– Word choice

Evaluation Checklist

• Things Pleasing to the Mind– Organization– Structure– Logic– Emotion

Evaluating the Ice Breaker

• Show that You Were Listening

• Emphasize the Good

• One Item to Grow On

• Offer some “How To” Ideas

Evaluating the DTM

• Is there is anything you would do differently ?– If you were to give that same speech -

then share your ideas.

• Recognize the good - highlight those techniques that should be emulated.