performance evaluations and effective coaching...performance evaluations and effective coaching...

Performance Evaluations and Effective Coaching October 16, 2019

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Performance Evaluations

and Effective Coaching

Presented by

Aimee Pedretti, GPHR

Agenda

• Setting the Stage

• Coaching

• Perform ance Evaluations

• Q & A

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Setting the Stage

What are Performance Evaluations?

Purpose Frequency Integration with daily work

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What is Coaching?

Purpose Frequency Integration with daily work

Q. Should I Use Coaching or Performance Evaluations?

A. BOTH!

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Coaching

Coaching Definition

“advance their development”

“questions”

“style of management”

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Coaching vs. Progressive Discipline

Basics

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Limits

Appropriate Use

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Case Scenario:


May a runs a marketing firm with clients that are charged by the hour. Her em ployee, Will, is responsible for generating and sending out

inv oices to clients by the 5th of each month. For the last two months Will has not gotten the invoices sent out until the 10th. This has

caused a delay in clients paying and, in turn, has made making payroll a bit too close for com fort.

How can Maya handle this?

Case Scenario:


Let’s say that when Maya approaches Will and says “Help me understand why the invoices have not been sent on time for the last

two months,” he responds in a very defensive way.

How should Maya react?

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Creating a Coaching Environment

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Asking Coaching Questions

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Having Coaching Conversations

Problem Solving

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Problem Solving

• What have you done so far? (or) What is happening right now around [this issue]?

• What do y ou propose?

• What is your goal/desired outcome in this situation?

• What are some different ways that you might approach this

situation?

• What are the pros and cons of each approach?

• What approach seems m ost effective to you in reaching your goal?

Project Management

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Project Management (cont.)

• Who are the stakeholders for this project? (Who needs to be inv olved?)

• What can you do to ensure success? How will you do that?

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Project Feedback

Performance Evaluations

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Performance Evaluation Basics

Definition: “The process of reviewing how well employees perform their duties during a specified period of time.”

Purpose:

• Giv ing positive performance feedback & recognition

• Discussion of areas of im provement

• Identifying development opportunities for the future

• Link performance to com pensation decisions

Performance Management Cycle

2 . Ongoing Coa ching

3 . Per formance A ssessment

4 . Appraisal or Ev aluation

1 . Per formance

Planning

Feedback and

support are crucial at every step.

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Creating a Performance Evaluation

Timing

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Content

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Goal Setting &

Development • SMART Goals:

Specific, Measurable, Attainable,

Relev ant, T ime-Bound

The Meeting & Follow Up

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Q & A

GPHR, SHRM-SCP | HR Consultant

Ai mee is a recognized leader in the field of Human

Resources. Aimee was previously the Global Director for

the Board of Directors of the local chapter of the Society

for Human Resource Management. Previously, she was

the HR Director and Global HR and Organizational

Ef fectiveness Adviser for an international humanitarian

r elief and development organization, andworked as an

HR consultant to small and mid-sized companies.

Aimee Pedretti

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performance evaluations and effective coaching...performance evaluations and effective coaching...

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