effective decision making – part 2. effective decision making key components: service standards...
TRANSCRIPT
Effective Decision Making – Part 2
Effective Decision Making• Key components:
• Service Standards (Part 1)• Transit Improvement Program (TIPs)• Three Year Budgeting• Performance Reporting
• Sharing of information is critical to the effectiveness of this process
• Timing, inputs, and quality of outputs will be discussed
Effective Decision Making• Independent Review Recommendations
• Key dates and timelines need to be better understood by all partners
• Establish information sharing requirements for the development of budgets, service implementations and performance reporting
• Develop standardized performance reports that meet local government needs
Continuous Improvement•Improvements have been made in many areas and feedback from partners has been positive
•Survey and follow up discussions provided some excellent suggestions for continuous improvement
“Don’t let good get in the way of being great”
“Don’t let good get in the way of being great”
What we heard – Budgets
• Breakout of local share of costs most important
• Enhanced information on projected lease fees, especially if increases are expected
• Show provincial share of lease fees
• Calendar year information• Most want three year
budgets by September, although some variations in timing
• AOA timing not meeting some needs
57%32%
11%
Three Year Budget Content
Very Satisfied/Satisfied
Somewhat Satisfied
A Little Satisfied/NotSatisfied
What we heard – Performance Reports
• All the information already provided is valuable
• Revenue and ridership performance is the most important information
• Would like comparables to other communities and benchmarking information
• Route level information – ridership and by time of day
• More qualitative information to explain year-over-year changes
64%18%
18%
Annual Performance Report Content
Very Satisfied/Satisfied
Somewhat Satisfied
A Little Satisfied/NotSatisfied
Effective Decision Making
Service Plan
• Purpose• Establishes demand for expansion• Ensures alignment with Local Government• Supports Capital and Service Plan • Supports Development of 3 Year Budgets• Enable Longer Term Budget Planning
Service Plan
• Challenges• Lead time for procurement of vehicles• Lead time on capital projects• Commitment to funding future years • Effective budget and taxation strategies
Year 0 (Today) Year 1 Year 2
Service Plan• Roundtable Discussion
• To maximize the efficiency in the procurement of capital assets and enhance budget advice to support effective decisions, BC Transit requires commitment to future expansion initiatives.
• In a roundtable format, come to a consensus on:• how can multi-year commitments be achieved with local governments?• what would this commitment look like? and,• when is it most likely to be attained?
Effective Decision Making
Budgeting• Key Inputs
Budgeting• Considerations
• Timing of budget advice (3 Year Budgets vs AOA)• Provincial Funding Confirmation• Standardization• Effective resource management• Calendar vs Fiscal Year
Budget Process• Roundtable Discussion
• In a roundtable format, come to a collective agreement on:• The timing of both the Three Year Budget & AOA
• Discuss the sample calendarized budget
• At the end, post your feedback on wall calendar
Effective Decision Making
Implement Service• MOU was established to ensure:
• The alignment of goals and work to be completed • The alignment of expansion expectations, procurement and
budgeting• Service changes are clearly scoped• Quality of outcomes• Effective resource management
Effective Decision Making
Performance Reporting
•Purpose• Measure the overall performance of transit service from a
customer, financial and operational standpoint• Provides an understanding of the major factors that influence
outcomes• Used to influence future decisions around service standards,
budgeting, and service changes
Performance Reporting• Considerations
• Level of detail required by community differs • Technology required to provide detailed information• Receiving timely information (ex. Revenue reports)• Choosing meaningful KPI’s that can be used to influence
decisions• Can’t be too prescriptive – many factors influence results –
looking for trends • Not all factors can be controlled internally – global economic
environment, traffic congestion, fuel prices etc. yet these can strongly impact results
Performance Reporting• Roundtable Discussion
• You will be provided with the new Annual Reporting Template• Please review the template as a group and provide feedback that your
facilitator will capture• Do you feel the appropriate measures have been provided on the
template? What would you like to see in the future?
• On a sticky note, please put the name of your regional transit system AND
• One thing you really liked about the report• One thing you want to see improved
• Place your sticky note on the calendar
Thank You• Christy Ridout, Manager, Corporate and Capital Planning
• Phone: (250) 995-5185 • Email: [email protected]
• Kevin Schubert, Senior Regional Transit Manager• Phone: (250) 995-5634 • Email: [email protected]