effective governance towards development and participation jesse m. robredo mayor, naga city...
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Effective Governance Towards Development and
Participation
JESSE M. ROBREDOMayor, Naga City
Inaugural Knowledge Sharing SessionKnowledge Development Center (KDC), Ateneo de Naga University
September 7, 2006
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Focus Questions
□Does good, effective governance matter?
□Do the foundational elements of good governance work?□Transparency□Accountability□Participation□Predictability
□The road ahead
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PARTICIPATIVE URBAN GOVERNANCE
Naga as a ‘Poster Child’□City’s stable political leadership for 18
straight years often understated □Single party executive-legislative team serving
for 14 uninterrupted years □Political stability nearest thing to “Level 5
Leadership”: Collins’ Good to Great□Laboratory for innovations
□Enabled us to experiment with governance innovations, built around partnerships and participation. Affirmed by both national and international entities
□Strengthen local institutions (external), local bureaucracy (internal)
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□ Progressive development perspective. Seeks prosperity-building tempered by an enlightened perception of the poor
□ Functional partnerships. Vehicles that enable the city to tap community resources for priority undertakings
□ Participation. Mechanisms that ensure long-term sustainability of local undertakings
THE NAGA GOVERNANCE MODEL
A Guiding Framework
The Naga Governance Model
Guided by its experience, Naga evolved its own governance model
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MODERN MANAGEMENT SYSTEMS
Public Governance System□ Uses variety
of manage-ment tools (i.e. NPM, Balanced Scorecard)
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DOING MORE WITH LESS
Building Partnerships□ Tapped community resources in implementing
development programs and projects□ By design, almost all city programs are
implemented in partnership with both GO, NGO sector
□ Complements City Hall’s limited resources. Doing more with less
□ Illustrative examples:□ Kaantabay sa Kauswagan – tripartism□ Emergency Rescue Naga – pooling together of people,
equipment, facilities, other resources of local schools, police and fire departments, amateur radio groups, national and local health agencies
□ NEED and School Board education projects – city government, DepEd, NACITEA, PTAs, barangays, other stakeholders
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TRANSPARENCY AND ACCOUNTABILITY TOOLS
Service Quality Improvement□PRODUCTIVITY
IMPROVEMENT PROGRAM (PIP)
□Sought to improve both processes and procedures (systems change) and values and culture (people change)
□ “Performance Pledge”
□ Annual Very Innovative Person Award for cost reduction measures
□ Productivity Improvement Circles
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□ PUBLIC SERVICE EXCELLENCE PROGRAM (PSEP)
□ Linked service values and orientation with existing procedures. Continually proposed improvements whenever possible□ Documentation of City
Government’s frontline services. Laid down foundation for Citizen’s Charter
□ Expanded service listings in the Performance Pledges
TRANSPARENCY AND ACCOUNTABILITY TOOLS
Service Quality Improvement
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ENGAGING INDIVIDUAL CITIZENS THROUGH
The i-Governance Program□A program that identifies and uses
various tools to:□encourage participation in government
decision-making, especially by individual citizens and households
□concretize the governance principles of transparency and accountability
□Allows city government to meet the challenge of sustaining innovative approaches by:□Doing more with less□Improving and ensuring equitable service
delivery
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3. Mobile Governance. Uses cellphones which have higher penetration rate than dial-up internet. Around 67% of households own a mobile phone.
TxtNaga
4. Network access improvement. Addresses digital divide through strategic IT investments
Cyberschools (Click Project)
Cyberbarangays
1. Analog or paper-based tools. Addresses need of around 67% of population without ICT access
Performance Pledges Citizens Board Naga City Citizens
Charter
2. Digital or ICT media (eGovernance)
naga.gov initiative, through the city’s website www.naga.gov.ph
PROGRAM COMPONENTS
Delivery Mechanisms
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The Citizens CharterACCOUNTABILITY, PREDICTABILITY IN SERVICE DELIVERY
□ A guidebook on 130 key services being delivered by the City Government to customers
□Procedure□Response time□Personnel responsible for each
service□Requirements checklist to facilitate
service delivery□Schedule of fees (if applicable)□Location maps sketching office/s
handling the service
□ A “contract” that can be enforced through feedback
□Provides for customer feedback form
□Directory of city hall agencies
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DIGITAL-ERA GOVERNANCE
www.naga.gov.ph□ Maximizes web
technology □ Within reach of local
resources and capability in a developing country
□ Offers access to information on Naga, including city government financial reports
□proposed and approved annual operating budget
□quarterly financial statements□bid tenders and outcomes
□ Platform for communicating requests and complaints in cost-effective, efficient manner
□ Contains a digital version of the Charter (called NetServe) and the Citizens Board
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□ Allows citizens to send complaints, other concerns to City Hall through SMS or text messaging□ Previously uses Smart
Telecommunication’s 2960 facility
□ Reconfigured early this year to meet local needs more fully□ Owned by city government,
instead of being Smart network dependent
WHY IS D YOUTH CNTER\'S POOL W/C S SUPPOSD 2 B PUBLC POOL BEING CLOSED COZ PRIVATE SKOLS\' P.E. STUDENTS R USING D WHOLE POOL EXCLUSIVELY? why?
TxtServe NagaA MOBILE GOVERNANCE ENGAGEMENT TOOL
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TxtServe Naga, Reloaded i-GOV’S MOST PROMISING FRONTIER
Consists of□ a PC□ a GSM/GPRS modem□ TXTNAGA hotline with
Globe Telecoms (0917-TXTNAGA or 0917-8986242), and
□ SMS applications developed by local programmers
ADVANTAGES:□ Locally managed, customizable and therefore more flexible, instead of being network dependent□ More accessible to ordinary citizens. Less than P1 per SMS sent vs. P2.50 under the 2960 service□ More cost-effective in the long-run
□ TXTNAGA Hotline – a locally managed and controlled SMS messaging system
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Does it work?□ NCSB, “Estimation of local poverty in the Philippines”
(Nov 2005). Poverty Mapping Project with World Bank funding support
Locality Poverty Incidence
Rank (Poorest=1)
BICOL 36.35 3
CAM NORTEDaet
42.0623.95
45
CAM SURNaga CityIriga City
47.2318.9129.87
31
ALBAYLegazpi CityLigao CityTabaco City
47.4133.8750.9645.87
29
SORSOGONSorsogon City
49.5328.41
22
MASBATEMasbate City
64.2941.18
3
CATANDUANESVirac
43.9927.56
39
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The Road Ahead
□Focus on attaining city vision (“Maogmang Nagueno sa Maogmang Lugar”), MDG goals by 2015□Reduce poverty by half□Improve access to basic social services□Enhance quality of life through livable
communities□Broaden access to participatory mechanisms
□Continuous Improvement mantra: “There is always a better way”
□Inspire other localities in Southeast Asia in their own paths to development