effective listening 09mb11

8/8/2019 Effective Listening 09mb11

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EFFECTIVE LISTENING

WHAT EFFECTIVE LISTENING IS ?

Effective listening is actively absorbing the information given to you by a speaker,

showing that you are listening and interested, and providing feedback to the speaker so that he or

she knows the message was received. Delivering verbal communication, like writing a

newsletter, involves trying to choose the right words and nonverbal cues to convey a message

that will be interpreted in the way that you intend. Effective listeners show speakers that they

have been heard and understood.

"We were given two ears but only one mouth, because listening is twice as hard as talking."

SOURCES OF DIFFICULTY BY THE SPEAKER

y Voice volume too low to be heard.

y Making the message too complex, either by including too many unnecessary details or

too many issues.

y Getting lost, forgetting your point or the purpose of the interaction.

y Body language or nonverbal elements contradicting or interfering with the verbal

message, such as smiling when anger or hurt is being expressed.

y Paying too much attention to how the other person is taking the message, or how the

person might react.

SOURCES OF DIFFICULTY BY THE LISTENER

y Being preoccupied and not listening.

y Being so interested in what you have to say that you listen mainly to find an opening to

get the floor.

y Formulating and listening to your own rebuttal to what the speaker is saying.

y Listening to your own personal beliefs about what is being said.


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THE THREE BASIC LISTENING MODES

1. Competitive or Combative Listeninghappens when we are more interested in promoting

our own point of view than in understanding or exploring someone elses view. We either

listen for openings to take the floor, or for flaws or weak points we can attack

2. In Passive or Attentive Listening we are genuinely interested in hearing and

understanding the other persons point of view. We are attentive and passively listen. We

assume that we heard and understand correctly. but stay passive and do not verify it.

3. Active or Reflective Listening is the single most useful and important listening skill. In

active listening we are also genuinely interested in understanding what the other person is

thinking, feeling, wanting or what the message means, and we are active in checking out

our understanding before we respond with our own new message.

7 TIPS FOR EFFECTIVE LISTENING

1. CONCENTRATE ON WHAT OTHERS ARE SAYING

2. SEND THE NONVERBALMESSAGE THAT YOU ARE LISTENING.

3. AVOID EARLY EVALUATIONS.

4. AVOID GETTING DEFENSIVE.

5. PRACTICE PARAPHRASING.

6. LISTEN (AND OBSERVE) FORFEELINGS.

7. ASK QUESTIONS.


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CONCLUSION

Effective listening skills help you and everybody else. If you've neverexperienced being consciously listened to, really listening to others will feel quite strange for

awhile. The reactions you used to have while 'listening' without consideration will still pop up in

your mind and perhaps out of your mouth. But the fact you're aware of what effective listening

skills are will gradually change them. You will succeed if you sincerely want to.


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COMPONENTS OF BUSINESS LETTER

_____________895 North Main Street |B

owlingG

reen, OH 43402 |-- HEADING|December 16, 2010 _____________|

_____________Ms. Maria Reinaldo |Customer Relations |Ohio Telephone Company |-- ADDRESS133 Buckley Street |Columbus, OH 43217 _____________|

_____________DearMs. Reinaldo: _____________|--SALUTATION

_| I received a collection notice from the Ohio Telephone Company| on December 13, 2010. The letter states that I owe a past due| balance from the September 16 to October 16 billing period in| . The letter also states that my service will be| disconnected unless I act immediately; however, I am now| informing you for the second time that I paid that bill on| January 1st, 2011.

BODY| On January 15th, I received a call from one of your| representatives about this matter, and I immediately told him| that approximately two weeks ago I sent a check to your office| for the due amount of $132.57. Unfortunately, I failed to get| his name. I am irritated that you have not taken care of this| matter since I have the canceled check in my possession, and| I am enclosing a copy of it herewith.

| I hope that this will settle the matter once and for all.

|_ _____________Sincerely yours, _____________|--COMPLIMENTARY CLOSE

__________________________|--SIGNATURE_____________

BillMoritz _____________|--IDENTIFICATION LINE(419) 352-5555 _____________|--TITLE OR PHONE NUMBER

Encl: copy of canceled check ________|--ENCLOSURES OR DISTRIBUTION


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TERMINATION LETTER

October10, 2010

Mr. Thomas

Peter

50/27, SV Street

T- nagar, Chennai-642002

Respected Mr. Thomas:

It is with sincere regret that I must inform you that your employment at Addison

Systems Inc. will be terminated as ofF

riday November 30, 2010. As you know, the DownsizingTaskForce delivered their report to the general manager in late September, 2010. Among the

task force recommendations was the elimination of all temporary and contract positions.

Since you occupy a temporary position, your position is automatically subject to

the task force recommendations. I would like to make it absolutely clear that in no way does your

termination reflect that the company is in any way unhappy with your work performance over

the past 18 months. In fact, you have been highly regarded as one of our most productive

contract staffers.

Your medical and dental coverage will remain in effect until the end of the

severance period. You will soon receive a letter from the Human Resources Department with all

of the details on the severance package. Thomas, given your qualifications and proven abilities, I

am confident that you will be able to find another position in the relatively near future. If you

would like, I would be pleased to write a recommendation letter for you, to help with your job

search.

Sincerely,

P.Pranesh

Unit Manager


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MONTHLY MEETING OF MANAGEMENT CLUB OF HICET AGENDA AND

MINUTES

October 30, 2010, PG-Seminar Hall, 10:00am 1:00pm IST

AGENDA

I. Call to Order

II. Acceptance of minutes from 9/30/09 Meeting

III. Treasurers Report

Collect monthly contribution and distribute the club valuation statement

IV. Old Activities

Discussion of outcome of projects done

V. New Activities

Discussion of addition of new members

Launch of HICET magazine

VI. Assign Items for next months meeting:

A. ID cards to new members

B. Orphanage donations

C. Educational Visits to school

D. Helmet awareness

VII. Adjournment


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MINUTES OF MONTHLY MEETING OF MANAGEMENT CLUB OF HICET

5th

meeting ofthe Management Club of HICET held on October 30, 2010

Present: R.Ramkumar (President), P. Sivanesh (President Elect), S. Arun (Secretary), A.

Palaniapan (treasurer), M. Santosh Kumar (Club Service Director), N.Balaji (PRO).

Absent: A. Rajkannan (Vice President), M. Sivakumar (Joint Secretary).

I. Call to order at 7:06 p.m.

II. Minutes from 9/30/09 accepted with no changes

III.

Treasurer's Report

Treasurer passed out reports regarding expenditure involved over the last month and

collected Rs.150 from the members.

IV. Old Activities

a. Copies of updated club membership passed out to each member.

b. Agreed to wait until acceptance from forestry department for afforestation.

c. After checking on club activities, they do not meet the clubs goal of 5 activities per

month.

V. New Activities

a. Expansion of club members by recruiting more members. We agreed to add more

members to the reasons of more budget and work force. Agreed to issue ID cards to new

members as early as possible.

b. Agreed to the launch of management magazine for HICET containing photos and details

regarding the various activities done by the management club of HICET.


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VI. Next months meeting

a. ID cards to new members.

b. Orphanage donations

c. Educational Visits to school

d. Helmet awareness

Announcements: Next meeting in Conference Hall, November 21 2010 at 10.00 a.m

VII. Adjournment: A motion was made and seconded and the meeting ended at 01.00 p.m

IST.


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SYNOPSIS OF A RESEARCH REPORT

INTRODUCTION

This study was done on Evaluation of Recruitment Method in ICICI Prudential Life

Insurance Company Limited, Chennai. Successful recruitment requires efficient planning,

innovative strategies to obtain a quality applicants, testing of applicants skills and attributes,

panels with appropriate expertise and judgment, quality decision-making, commitment to

diversity and fairness, and commitment to quality, best practice processes that present a

professional image.

After understanding the company strategies and Recruitment policy, the HR manager has

to search for the candidates who can contribute for the achievement of the companys strategies.He has to search for the candidates in various sources. Method of recruitment depends on the

sources of recruitment. A criterion for adopting a particular method of recruitment depends on

many factors.

STATEMENT OF THE PROBLEM

Recruitment function helps the organization to develop a pool of prospective human

resources. To attract people with multi-dimensional skills and experiences that suits the present

and future organizational strategies. Recruitment method and practices vary from one

organization to another. Some organizations like commercial banks resort to centralized

recruitment while some organizations like the Indian Railways resort to decentralized

recruitment practices. Personnel department at the central office performs all the functions of

recruitment in case of centralized recruitment and personnel departments at unit level/zonal level

perform all the functions of recruitment concerning to the jobs of the respective unit or zone.

This study would help the Unit Managers and Recruiting Officers who recruiting Financial

Advisors for the company to know the best suitable recruitment method which will reduce thecost as well as increase the sales.


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OBJECTIVES OF THE STUDY

This study is being made to know the various recruitment methods used for recruiting

Financial Advisors

To study the various sector of Advisors and to find out the effective sector who do

better sales.

To study the training process given forFinancial Advisors who cleared IRDA exams.

To find out the impact of training process in the sales of the company.

RESEARCH DESIGN

Descriptive research design has been used for this study. Descriptive research studies are

those studies which are concerned with describing the characteristics of a particular individual,

or of a group.

NATURE OF DATA

All types of data, both primary and secondary were used in this study.

SAMPLING DESIGN

For the purpose of sampling, Judgement sampling method was adopted. Unit Managers

has given the number of samples and their names.

SAMPLE FRAME

The survey was conducted on Unit Managers and Recruiting Officers at ICICI Prudential

Life Insurance Company, Chennai- Nungambakam branch.

POPULATION

Totally there are 80 UnitManagers and 15 Recruiting Officers in that branch.

SAMPLE SIZE

The sample size of the study is 60.


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SAMPLE UNIT

Out of 80 Unit Managers 55 were taken for the study and out of 15 Recruiting Officers 5

were taken for the study.

SOURCES OF DATA:

The reliable datas of this study in the form of primary and secondary data are as follows.

PRIMARY DATA:

This is the data, which is collected by the researcher for the first time. The tool used to

collect this data is Questionnaire. Here, for this project the researcher has collected data and

other relevant information through ICICI Prudential Life Insurance employees who availed

training from the company using questionnaires.

SECONDARY DATA:

The data, which are already collected, are called secondary data. This data may beavailable within the company, government records, trade publications etc., The secondarydata and other relevant information for this study have been collected from the secondarysources such as manuals, books, journals, websites, and paper publications.

STATISTICAL TOOLS USED

1)Percentage Analysis

To calculate the percent by using percentage analysis by the following formula

No. of Respondents

Percentage Analysis = ------------------------------- x 100

Sample size

2) Weighted Average Method


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ACADEMIC SKILLS REQUIRED FOR MANAGERIAL SKILLS DEVELOPMENT

INTRODUCTION

Academic skills are the skills necessary to do well in an educational setting. They

include reading, writing, math, research, computer, and study skills. Academic skills are

necessary for being successful in school, and in many cases, in a professional career.A skill is

the learned capacity to carry out pre-determined results often with the minimum outlay oftime,

energy, or both. Skills can often be divided into domain-general and domain-specific skills.

CRITICAL READING SKILLS

Understanding main ideas in a reading passage

Read the passage carefully and try to determine the authors overall message. Practice

making distinctions between the main idea and supporting details.

Understanding tone

When reading, consider how an authors choice of words helps define his or her

attitudes. Pay attention to the way in which tone conveys meaning in conversation and in the

media.

Comparing and contrasting ideas presented in two passages

Read editorials that take opposing views on an issue. Look for differences and

similarities in tone, point of view, and main idea.

Understanding the use of examples

Authors often include examples in their writing to communicate and support their ideas.

Read different kinds of argumentative writing (editorials, criticism, personal essays) and pay

attention to the way examples are used. State the point of the examples in your own words. Use

examples in your own writing.


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Recognizing the purpose of various writing strategies

Writers use a variety of tools to achieve their effects. While you read, look for such

things as specific examples, quotations, striking images, and emotionally loaded words. Thinkabout the connotations of specific words and why the author might have decided to use them.

MATH SKILLS

Using basic concepts and operations in arithmetic problem solving

Practice solving problems involving positive and negative integers, fractions, decimals,

ratio, percent, exponents, square roots, place value, and digits. Also practice solving problems

involving odd and even integers, prime numbers, multiples, divisibility, and remainders.

Using basic algebraic concepts and operations to solve problems

Review algebraic concepts and rules, such as those involving substitution, exponents,

solving equations and inequalities, and combining algebraic expressions.

Making connections among mathematical topics

Practice problems that require combining skills acquired in different math courses, such

as problems that use combinations of arithmetic, algebra, and geometry.

Organizing and managing information to solve multistep problems

Write down your steps in solving the problem. Monitor the steps as you go along,

keeping in mind what the question is asking.

Using logical reasoning

Practice solving problems in which you must consider different possible cases. Makeadjustments in your solution strategy when things arent going as well as they should. It may

help to look at the problem from different perspectives. Solving problems that require you to

justify your answer may help you develop this skill.


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WRITING SKILLS

Being precise and clear

Learn to recognize sentence elements that are ambiguous and confusing. In your

writing, choose words carefully and connect them for clear meaning.

Following conventions in writing

Review the chapters in a grammar book that cover grammatical conventions, such as

word choice, use of noun and prepositional phrases, and sentence construction. Work with your

teacher to become more familiar with the conventions of standard written English.

Recognizing logical connections within sentences and passages

Use the writing process to help you revise your draft essays. Work with classmates and

teachers to clarify meaning in your writing.

Recognizing improper pronoun use

Learn to understand the distinction between informal, spoken pronoun usage and standard

written pronoun usage. Review the way you use pronouns in your own writing. Ask your teacher

to help you identify and correct pronoun errors in your own writing.

Understanding the structure of sentences with abstract ideas

Read newspapers, magazines, and books that deal with subjects such as politics,

economics, history, or philosophy.

CONCLUSION

In the domain of work, some general skills would include time management,

teamworkand leadership, self motivation and others, whereas domain-specific skills would be

useful only for a certain job. Academic Skill usually requires certain environmental stimuli and

situations to assess the level of skill being shown and used.


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JOB APPLICATION AND RESUME

27, Manchester road,

KK-Nagar,

Trichy

25thOctober, 2010

The HRManager,

DG Investments,

RM Complex

78, SVS Colony

Chennai-641223

Respected Sir orMadam

Ref: Application ForMarketingManager

I am applying for the position of Marketing Manager which has advertised in the Hindu

Newspaper dated 5th September, 2010. I would very much love to use the work experience I gained

working as a Marketing Manager to help DG Investment realize excellent clothing sales. I recently

graduated from the Anna University; Coimbatore with MBA specialized in Marketing. During my final

year, I worked with MTN as a sales representative for a period of four months. During those months, I

learnt valuable lessons on marketing strategies that could be very useful to your company.

I developed excellent communication skills back at the school, and I was often to give speeches

in behalf of the school on important occasions. I am a very social person and my cheerful disposition has

made it easy for me to make a good number of friends. This could be an added advantage as human

interaction is what makes the sales industry a success. Details of my qualifications are I the enclosed CV.

I am looking forward to meet you as soon as I am considered to further discuss my qualifications and

experience.

Yours Faithfully,

S.Devendiran


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S.DEVENDIRAN

E-mail : [email protected]

Mobile : +91 9789165004

PERMANENT ADDRESS ADDRESS FOR COMMUNICATION

1/174,Bharathiyar Nagar,

T.Alai.(post)

Manapparai-621312.

No:42/B2,Edairpalayam road,

Sundrapuram,

Coimbatore-641041.

Career Objective:

Seeking full time career in an organization which will permit me to use and contribute my

abilities in management sector and also to enhance my knowledge and contribute towards its growth

by committed and high quality work.

Educational Qualification:

SKILLSETS:

Computer Skills:

y Operating Systems : Windows 98//2000/XP

y Programming Languages : Tally 9.0

COURSE YEAR NAME OF THE

INSTITUTION

UNIVERSITY PERCENTAG

E

M.B.A* 2009-2011 Hindusthan College of

Engineering and Technology

Anna

University

6.85/10(III

trisem)*

B.Com 2006-2009 Kurinji College of arts and

science- Trichy

Bharadhidhsan

University65%

HSC 2004-2006 T.Alai.Hr.Sec.School

Manapparai

State Board 63%

SSLC 2003-2004 T.Alai.Hr.Sec.School

Manapparai

State Board 62%


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Personal Profile:

Declaration:

I hereby declare that the information furnished above is true to the best of my knowledge.

Place: Coimbatore Yours truly,

Date:

(S.DEVENDIRAN)

Name S.DEVENDIRAN

Father`s name V.SUBBANDate of birth 10.02.1988

Gender Male

Nationality Indian

Linguistic abilities English,Tamil.


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REASONING AND ITS USEFULNESS

INTRODUCTION

Reasoning is the cognitive process of looking for reasons, beliefs, conclusions,

actions or feelings. Different forms of such reflection on reasoning occur in different fields. In

philosophy, the study of reasoning typically focuses on what makes reasoning efficient or

inefficient, appropriate or inappropriate, good or bad. Philosophers do this by either examining

the form or structure of the reasoning within arguments, or by considering the broader methods

used to reach particular goals of reasoning. Psychologists and cognitive scientists, in contrast,

tend to study how people reason, which cognitive and neural processes are engaged, how cultural

factors affect the inferences people draw. The properties of logic which may be used to reason

are studied in mathematical logic. The field of automated reasoning studies how reasoning maybe modelled computationally.

TYPES OF REASONING

y Abduction: the process of creating explanatory hypotheses.

y Analogical reasoning: relating things to novel other situations.

y Cause-and-effect reasoning: showing causes and resulting effect.

o

Cause-to-effects reasoning: starting from the cause and going forward.o Effects-to-cause reasoning: starting from the effect and working backward.

o The Bradford Hill Criteria: for cause and effect in medical diagnosis.

y Comparative reasoning: comparing one thing against another.

y Conditional reasoning: using if...then...

y Criteria reasoning: comparing against established criteria.

y Decompositional reasoning: understand the parts to understand the whole.

y Deductive reasoning: starting from the general rule and moving to specifics.

y Exemplar reasoning: using an example.

y Inductive reasoning: starting from specifics and deriving a general rule.

y Modal logic: arguing about necessity and possibility.

y Traditional logic: assuming premises are correct.

y Pros-vs-cons reasoning: using arguments both for and against a case.


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y Set-based reasoning: based on categories and membership relationships.

y Systemic reasoning: the whole is greater than the sum of its parts.

y Syllogistic reasoning: drawing conclusions from premises.

USEFULNESS OF REASONING

Decision-making is the process of choosing what to do by considering the possible

consequences of different choices. Reasoning skills are utilized in the decision-making

process and refer to specific cognitive abilities, some of which include assessing probability

and thinking systematically or abstractly. The basic process that decision-makers use when

confronted with a decision involves:

a) listing relevant choices,

b) identifying potential consequences of each choice,

c) assessing the likelihood of each consequence actually occurring,

d) determining the importance of these consequences, and

e) combining all this information to decide which choice is the most appealing

Developing Basic Reasoning Skills

y Storage and retrieval skills enable the thinker to transfer information to and from

long-term memory. The learner does something on purpose to focus on the

information being studied or to relate it to information that is already in long-term

memory

y Matching skills enable a learner to determine how incoming information is similar

to or different from information already stored in long-term memory. There are five

types of matching skills:

- Categorization enables learners to classify objects or ideas as belonging to agroup and having the characteristics of that group.

- Extrapolation enables learners to match the pattern of information from one areato that found in another area. This strategy assists the thinking process by making

it unnecessary to start from scratch when learners encounter new information.


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Instead, the learner takes information that already exists for a different purpose

and adapts it to a new situation.

- Analogical reasoninginvolves seeing the similarities among essentiallydifferent objects or ideas and using existing knowledge about the first set of

objects or ideas to understand the others.

- Evaluation of logic is the process of comparing the structure of information withan internalized system of logic to see if the information is valid or true.

- Evaluation of value is the process of matching information to an internalizedvalue system and analyzing the logic of that value system.

y Executive proceduresare the final set of basic reasoning skills. These skills are

executive in the sense that they coordinate a set of other skills in order help learners

build new cognitive structures or drastically restructure old ones.

- Elaboration is the process of inferring information not explicitly stated in whatthe learner saw or heard. Learners use such skills as categorization, elaboration,

analogical reasoning, and information retrieval to make these inferences.

- problem solvingis the process of finding information or a strategy to achieve a goal&emdash; to overcome an obstacle. In school, the goal is usually to find declarative or

procedural information in a content area.

- Composing is the process of creating new information to express an idea. It can beviewed as a specific type of problem solving, in which the problem is to communicate

ideas in an appropriate way to achieve a goal. Composing can consist of either written or

oral communication of ideas.

CONCLUSION

Any process of drawing a conclusion from a set of premises may be called a process

of reasoning. If the conclusion concerns what to do, the process is called practical reasoning,

otherwise pure or theoretical reasoning.B

ut little human reasoning is overtly of the formslogicians identify. we reason we make use of an indefinite lore or common-sense set of

presumptions about what is likely or not (see frame problem, narrative competence). A task of an

automated reasoning project is to mimic this casual use of knowledge of the way of the world in

computer programs.


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GROUP DISCUSSION

INTRODUCTION

Group discussions are today an important part of the selection process to

many entry-level executive jobs and management institutes. This is often done when a large

number of candidates are involved even after the initial screening of resumes/ entrance tests. The

selection committee then uses group discussions as the next round to quickly identify the most

suitable candidates for the next round, that is interviews. It is not a very easy task to stand out

from a group of ten to twenty candidates. You are being assessed for your team behavior. You

cannot win by either being a mute witness to the action or by being to aggressive . A GD is a

methodology used by an organization to gauge whether the candidate has certain personality

traits and/or skills that it desires in its members. In this methodology, the group of candidates isgiven a topic or a situation, given a few minutes to think about the same, and then asked to

discuss the it among themselves for 15-20 minutes. Group Discussion is a modern method of

assessing students personality.

Benefits in Group discussion

Stimulation of thinking in a new way.

Expansion of knowledge

Understanding of your strength and weakness.

Your true personality is revealed and qualities of leadership crystallize

Language skills

Academic knowledge

Leadership skills

Team work

Salient features of G.D

Topic may be given to judge your public speaking talent.

Discussion revolves around a specific subject.

The examiner does not interfere once he announced the topic.

Maintain cordiality and free expression of thought and opinion.


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Do`s ingroup discussion

Appropriate to the issue .

Make original points & support them by substantial reasoning .

L

isten to the other participants actively &carefully. Whatever you say must be with a logical flow &validate it with an example as far as

possible.

Make only accurate statements.

Modulate the volume, pitch and tone.

Be considerate to the feelings of the others.

Try to get your turn.

Be an active and dynamic participant by listening.

Talk with confidence and self-assurance.

Initiate the discussion if you know the subject well

Listen to others if you dont know the subject

Make short contribution of 25-30 seconds 3-4 times

Give others a chance to speak

Disagree politely and agree with what is right.

Summarize the discussion if the group has not reached a conclusion.

Donts duringgroup discussion

Being shy /nervous / keeping isolated from G.D

Interrupting another participant before his arguments are over

Speak in favour ; example: Establish your position and stand by it stubbornly

Changed opinions

Dont make fun of any participant even if his arguments are funny.

Dont engage yourself in sub-group conversation.

Dont repeat and use irrelevant materials.

Addressing yourself to the examiner.

Worrying about making some grammatical mistakes, for your interest the matter you put

across are important.

Initiate the discussion if you do not have sufficient knowledge about the given topic.


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Over speak, intervene and snatch others chance to speak.

Argue and shout during the GD

Look at the evaluators or a particular group member

Talk irrelevant things and distract the discussion

Pose negative body gestures like touching the nose, leaning back on the chair, knocking

the table with a pen etc.

Mention erratic statistics.

Display low self confidence with shaky voice and trembling hands.

Try to dominate the discussion

Put others in an embarrassing situation by asking them to speak if they dont want.

.

CONCLUSION

Preparation and assertive behavior are the key to success in group discussions. Your

behavior at the group discussion indicates how good a team player are you, something very

valuable for every organization. A good team player is someone who can get his ideas across to

others, win their rapport and also give due support and appreciation to his team members.

Remember to follow these pointers in mind when you practice group discussions.


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INTRA AND INTER-PERSONAL SKILLS

INTRODUCTION

Intrapersonal is to do with self. The dictionary gives the meaning of Existing or occurringwithin the individual self or mind.

In our home school efforts this means we want to train our children to be the best selfthey can

be. This is not talking about a selfish attitude, of looking out after number 1 far from it! It is

looking at who the child is and making the most of the inner self.

Whatever you are, be a good one!

- Abraham Lincoln

Interpersonal skills are the skills that a person uses to interact with other people. Interpersonal

skills are sometimes also referred to as people skills or communication skills. Interpersonal skills

involve using skills such as active listening and tone of voice, they include delegation and

leadership. It is how well you communicate with someone and how well you behave or carry

yourself. Also they help people further their careers.

BENEFITS OF INTRAPERSONAL SKILLS

There are many benefits for being aware of the Intrapersonal area in our lives, and in the lives of

our children. Some of these are:

y Increase in self confidence, which leads to forming friendships easier, working with

people more effectively and taking more responsibility.

y Generally an increase in intrapersonal skills will increase productivity as you maximise

working conditions and environments to work with you not against you.

y As you learn to understand yourself you begin to understand others, which gives you

more tools to handle conflict. Remember conflict always involves two people.

y People with high Intrapersonal skills initiate in new situations more quickly and with

more ease.


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y Such people are more resilient against negative behaviour that is aimed at them.

y Research shows that Intrapersonal skills are connected to academic achievements.

BENEFITS OF INTERPERSONAL SKILLS

Here are some benefits of having a good interpersonal relationship with you:

1. Trust

2. Acceptance

3. Support

4. A Kind Ear

5. Understanding

6. Someone to Call On When You Need a Hand

7. Referrals and References

8. Share and Celebrate

9. Reduce Stress

10. Happiness and Satisfaction

WAYS TO IMPROVE INTRAPERSONAL SKILLS

y Create your own personal ritual that makes you feel good as often as you choose to.

y Record and analyze your dreams.

y Read self-help books and listen to tapes.

y Establish a quiet place in your home for introspection.

y Develop an interest or hobby that sets you apart from the crowd.

y Make a personal development plan.

y Set short and long-term goals for yourself and then follow through on them (we have

enclosed an example of one young boys list of goals to inspire you!).

y Attend a course designed to help you explore yourself and your potential (e.g. Neuro-

Linguistic Programming, Psycho synthesis, Transactional Analysis, Psychodrama or

Gestalt).

y Keep a daily journal for recording your thoughts, dreams, goals, feelings and memories.


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y Study the biographies of great individuals with powerful personalities who made a real

impact on the world.

y Do something to spoil yourself at least once a day.

y Keep a mirror handy and notice how your face changes depending on what kind of mood

youre in.

y Spend time with people who have a strong and healthy sense of self.

y Engage in daily self-esteem enhancing behaviours such as listing your successes,

positive self-talk and so on.

y Write your own autobiography.

WAYS TO IMPROVE INTERPERSONAL SKILLS

y Think positively, and enter the mindset to work well with others and maintain good

relationships.

y Do not criticize others or yourself.

y Be patient.

y Learn to listen, experts recommend listening 80% of the time and only talking 20%.

y Be sensitive to others, this includes not gossiping.

y Have a sense of humour appropriate to your situation. Many people benefit from a good

joke.

y Treat others and their experience with respect.

y Praise and compliment people when they deserve it.

y When someone is telling a story, dont interrupt or try to upstage them with a story of

your own.

y Smile even when you dont feel like smiling.

y Be cheerful and try to make others smile.

y Look for solutions.

y When someone compliments you, dont disagree or boast about it simply say thank-you

with a smile and move on.

y Dont complain.


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y When youre unhappy, try your best to act happy anyway. You will end up feeling better

and so will the people around you, your mood is contagious.

y Fake it till you make it. If youre not naturally confident or happy, fake it until you

generally possess the desired characteristics.

y Learn to appreciate, be helpful and not demotivate your team members. Work as a team,

not as an individual. This will achieve better results.

y Treat your team members and colleagues as friends and not as strangers or

subordinates.

INTERPERSONAL SKILL EXERCISE

I-INCLUSION

Usually-1, often-2, sometime-3, occasionally-4, rarely-5, never-6

1. I try to be with people _________ 1

2. I let other people decide what to do ________ 5

3. I join social groups _______ 3

4. I try to have close relationship with people _______2

5. I tend to join social organisations when I have an opportunity ________ 2

6. I let other people strongly influence my actions ________6

7. I try to be incuded in informal social activities _________3

8. I try to have close, personal relationships with people _________2

9. I try to include other people control my actions ________5

10.I let other people control my actions ________5

11.I try to have people around me ________1

12.I try to get close and personal with people _________1

13.When people are doing things together I tend to join them ________2

14.I am easily led by people _________3

15.I try to avoid being alone _________2

16.I try to participate in group activities _________ 2


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From the above evaluation it is very judged, I must be improve myself in moving with

people. Even though I love to be with people around me and quite adjusting I never let any

people to control and influence my actions. It shows my self-dignity and dominance over myself.

To improve this skill and to move away from lower stream I should be more socialize with

people and must consider their suggestions and advice in taking up any task of own.

II-CONTROL

Most people-1, many people-2, some people-3, a few people-4, one or two people-5,

nobody-6

17.I try to be friendly to people _______ 1

18.I let other people decide what to do ________ 5

19.My personal relations with people are cool and different _______ 1

20.I let other people take charge of things _______2

21.I try to have close relationships with people ________2

22.I let other people strongly influence my actions ____________5

23.I try to get close and personal with people ________________2

24.I let other people control my actions _______________5

25.I act cool and distant with people ___________2

26.I am easily led by people __________5

27.I try to have close, personal relationship with people _________2

28.I like people to invite me to things _______2

29.I like people to act close and personal with me___________2

30.I try to influence strongly other peoples actions _________3

31.I like people to invite me to join in their activities __________3

32.I like people to act close toward me _________2

33.I try to take charge of things when I am with people __________2

34.I like people to include me in their activities ______________2

35.I like people to act cool and distant toward me ____________2

36.I try to have other do things the way I want them done __________2

37.I like people to ask me to participate in their discussions _____________2

38.I like people to act friendly toward me ___________1


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39.I like people to invite me to participate in their activities __________2

40.I like people to act distant toward me ___________2

The scores of high stream show the positive quality and vice-versa. Here my self evaluation

goes around both streams which mean my control level has to be improved. I never led and

encourage people to control me but I like to participate and take initiative in their action if they

invite. I must improve my co-ordination and participation in team work and group discussion in

such a way to allow people control and lead my activities for positive progress. Quite

aggressiveness is shown on my score it should be eliminated by taking initiative adjustments and

giving up tendency with people. These progresses are very much required in any working

environment for corporate peoples.

III-AFFECTION

Usually-1, often-2, sometimes-3, occasionally-4, rarely-5, never-6.

41.I try to dominate people when I am with people __________ 4

42.I like people to invite me to things ___________ 2

43.I like people to act-close toward me ___________2

44.I try to have other people do things the way want them done ___________2

45.I like people to invite me to join in their activities _________2

46.I like people to act cool and distant toward me _____________2

47.I try to influence strongly other peoples actions ____________3

48.I like people to include me in their activities __________2

49.I like people to act close and personal with me _____________2

50.I try to take charge of things when I am with the people ____________3

51.I like people to invite me to participate in their activities ______________2

52.I try to have other people do things the way I want them done ____________3

53.I take charge of things when I am with people ____________2

Affection plays a major role in inter personal skills. It is sign of true love and care on possess

on other. The score shows m quite affectionate to peoples and care them to certain limit. This is

the basic and essential skill for every human. To take up any responsibility among groups and


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society, one must possess this skill to lead them in peace without any conflict. But over affection

will not let us to discharge our duties effectively. So there should be certain limit and consistency

as of in my self evaluation, which helps to run a corporate business effectively.

SELF-ESTEEM

Strongly disagree-1, disagree-2, neither agree nor disagree-3, agree-4, strongly agree-5

1. I count around here ___ 4

2. I am taken seriously around here ___3

3. There is faith in me around here ___4

4. I am trusted around here ___4

5. I am helpful around here ___5

6. I am a valuable part of this place ___4

7. I am efficient around here ___4

8. I am an important part of this place ___3

9. I make a difference around here ___4

10.I am cooperative around here ___4

My total score on self esteem is 39, it states Im a medium round person. In order to increase ma

self- esteem I must concentrate on my intrapersonal skills and developing my inherent

potentiality. Even though my scores doesnt go below the stream, I have not touched the heap too

so, in order to gain that I must motivate myself in acquire more perseverance and persuading

skills. m lacking myself only under the importance and seriousness perspective so to acquire

that I must concentrate more on developing my technical and interpersonal skills and must expel

out innovatively. Under this everyone will recognize me and understand my importance which in

turn leads to built up my self esteem more efficiently.

CONCLUSION

Thus the interpersonal skills are necessary for any individual to be progressive and

successful not only in their work place but also in the society and it helps in boosting up ones

self esteem.


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CASE INCIDENT Roustabouts NeedUnderstandingToo!

If you were to walk around one of Transocean Sedco Forexs oil rigs, off the New

Orleans coast, you would see something that might puzzle you. Most of the workers have three

stickers on their hard hats. One says Start to Understand Me. The other two are colored dots.

What is this all about? The colored dots are there to tell co-workers about the personality under

the hat. The company believes that workers are better able to understand each other and get

along if they know the personalities of the people with whom they have to work.

Transocean has hired an outside consulting firm to provide personality assessment to its

8,300 workers worldwide. For instance, employees are presented with 28 sets of four words.

Each worker picks a word that describes him best and a word that describes him least. A typical

set: fussy, obedient, firm, playful. Employees then are shown how to score their test and find out

their two dominant colors. For instance, reds are driven. Yellows are emotional, talkative, and

have a fondness for people. Greens are cautious and serious. Reds are strong-willed and decisive.

And blues dislike change and can be a little wishy-washy. Rig workers wear their dots on their

hats, while land-based employees post theirs outside their office doors. No one is forced to

display their colors and some think the program may be too intrusive. Tim Callais, a Transocean

adviser for operational safety, says those who question the programs credibility are probably

blue people.

A number of employees seem to find the dots helpful. Thom Keeton, a redgreen rig

manager, keeps a color chart under the glass covering his desk for quick reference. Tom

Watkins, a senior rig hand on a drilling ship who is also a redgreen, thinks the colors correctly

reflect his personality: blunt to the point, and not liking to talk much. David Gray, a blueyellow,

says the colored dots help him deal with high-strung redgreens now that he has figured out that

he just has to get to the point more quickly.

This program is not being applied only at Transocean. Similar personality-based codingsystems are being put into place with a number of blue-collar employees. Assembly-line workers

in Kentucky are using the system. So are police officers in Kansas, electricians in Texas,

construction crews in Florida, and carpenters and plumbers in New York City.


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Questions:

1. Are you surprised that oil-rig workers would buy into a program like this?

2. How valid do you think color-coded personality ratings are?

3. Do you think having employees wear their personalities on their hats is a personal

intrusion? Is it unethical?

4. Transoceans CEO supports the program but says, Ican be whatever colorIwant to be. Do

you agree with him? Explain.

ANALYSIS

Personality-based coding systems are being used, to differentiate the personality and

characteristics of each people from one another and making them aware.

Under this its shown how to score the test and find out the colors.The following analysis

is done as an application of the above mentioned case study. It is a result of the observation done

on the students of our class, based on which their personality oriented aspects are analyzed and

interpreted. For instance, reds are driven. Yellows are emotional, talkative, and have a fondness

for people. Greens are cautious and serious. Reds are strong-willed and decisive. And blues

dislike change. A redgreen, thinks blunt to the point, and not liking to talk much. By applying

this color coding system among my classmates, I categorize them according to my personal

perception. The results are as follows

Red:

There exist 8 students in our class who fit into this category. These are people very

ambitious, self- determined with high perseverance. They are very much fixed and perfect in

doing things. They very much motivated towards their goal and strive truly and hardly to achieve

those. They also possess high withstanding ability to overcome any obstacles and consider more

important and crucial part of the place where they survive.


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Yellow:

There exist 16 students in our class who fit into this category.These people are very

talkative and never care about happenings around. They are very much affectionate and lovable

towards people and care them good. These people posses good interpersonal skill within themso then can get along with people easily by their nature and quite adjusted.

Green:

There exist 9 students in our class who fit into this category.They are the one look serious

and cautious in their actions. They wont get along with people easily and quite introverts sort of

personality. They are fixed towards their work and concentrate on their needs more. They are not

capable enough to get socialize among people freely.

Blue:

There exist 6 students in our class who fit into this category.These people are quite

aggressive and obstinate in their decision and never like changes. They are very much adopted

towars the normal living and struggle to accept and withstand changes.

Red- green:

There exist 10 students in our class who fit into this category.These people do things just

the way it goes bluntly without any goal but want to complete the task on time. They are less

talkative, that is mean to talk whenever necessary and avoid unwanted talk and chat. They are

close only to their circle of friends and society.

CONCLUSION:

This color coding personality system helps people to understand others and also

themselves very well. So by knowing one ownself, they can correct their negatives and

problems. Other people can also get along and adjust with other characteristics and nature by

being aware of them. So it results in healthy and good surroundings with less conflicts between

people.


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PROBLEM SOLVING SKILLS AND NEGOTIATION SKILLS

INTRODUCTION

Problem solving is a mental process and is part of the larger problem process

that includes problem finding and problem shaping. Considered the most complex of

all intellectual functions, problem solving has been defined as higher-order cognitive process that

requires the modulation and control of more routine or fundamental skills. Problem solving

occurs when an organism or an artificial intelligence system needs to move from a given state to

a desired goal state.

Negotiation is something that we do all the time and is not only used for

business purposes. For example, we use it in our social lives perhaps for deciding a time to meet,

or where to go on a rainy day. Negotiation is usually considered as a compromise to settle an

argument or issue to benefit ourselves as much as possible.

PROBLEM SOLVING SKILLS

Problem Orientation

This step involves recognizing that a problem exists and that solving the

difficulty is a worthwhile endeavour. It is important that you approach the decision-making

process with a positive attitude and view the situation as an opportunity or challenge.

Problem Definition

Before you start to tackle the current problem, it is important to clearly

understand the difficulty and why you are unhappy with the current situation. This may seem

obvious, but it is important that you really think about and gather information about the problem,

and make sure that the problem you are trying to solve is the "real" problem.

Generation of Alternative Solutions

During this stage, you should ask yourself, "What have I done in this situation

in the past, and how well has that worked?" If you find that what you have done in the past has

not been as effective as you would like, it would be useful to generate some other solutions that

may work better.


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Decision Making

You now are ready to narrow down some of the options that you have generated

in the previous step. It is important that you examine each of the options, and think about how

realistic each is, how likely you would be to implement that solution, and the potential

drawbacks of each.

Solution Implementation and Verification

Once you have examined all your options and decided on one that seems to

accomplish your goals and minimizes the costs, it is time to test it out. Make sure that when you

implement this solution, you do so whole-heartedly and give it your best effort. During this

stage, you should continue to examine the chosen solution and the degree to which it is "solving"

your problem

NEGOTIATION SKILLS

Learnto flinch

The flinch is one of the oldest negotiation tactics but one of the least used. A

flinch is a visible reaction to an offer or price. The objective of this negotiation tactic is to make

the other people feel uncomfortable about the offer they presented.

Recognize that people often ask for more thanthey expectto get

This means you need to resist the temptation to automatically reduce your price

or offer a discount.


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The person withthe mostinformation usually does better

You need to learn as much about the other person's situation. This is a particularly

important negotiation tactic for sales people.

Practice at every opportunity

Most people hesitate to negotiate because they lack the confidence. Develop this

confidence by negotiating more frequently.

Maintain your walk away power

It is better to walk away from a sale rather than make too large a concession or

give a deep discount your product or service. Negotiating is a way of life in some cultures.

And most people negotiate in some way almost every day. Apply these negotiation strategies

and you will notice a difference in your negotiation skills almost immediately.

CONCLUSION

Problem solving is a skill and a process which you can learn. You can implement

the process to help you solve a problem by following the seven steps outlined in this Learning

Guide. Once you have learned the steps and begun to implement the process, problem solving

will be a new skill which you have acquired and can be used at university, home and in the

workplace. Negotiation, in a business context, can be used for selling, purchasing, staff (e.g.

contracts), borrowing (e.g. loans) and transactions, along with anything else that you feel are

applicable for your business. If your reason for negotiation is seen as beating the opposition, it

is known as Distributive negotiation. This way, you must be prepared to use persuasive tactics

and you may not end up with maximum benefit.


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GOAL SETTING REQUIREMENTS

INTRODUCTION

Goal setting involves establishing specific, measurable and time-targeted

objectives. Goal setting features as a major component ofpersonal development literature. Goals

perceived as realistic are more effective in changing behavior. Work on the theory of goal-setting

suggests that it's an effective tool for making progress by ensuring that participants in a group

with a common goal are clearly aware of what is expected from them if an objective is to be

achieved. On a personal level, setting goals is a process that allows people to specify then work

towards their own objectives most commonly with financial or career-based goals.

"Goals provide a sense of direction andpurpose" (Goldstein, 1993)

BENEFITS OF GOAL SETTING

Goal setting helps us determine our priorities, get organized, make big

decisions, and realize our dreams. The act of merely setting a goal brings about positive change

for many people. When you set a goal you are creating an exciting challenge for yourself.

Almost all motivational experts incorporate goal setting as an important part of their programs.

The effectiveness ofGoal Setting can be seen in the incredible accomplishments of people such

as: Henry Ford who wanted to make cars affordable for everyone, Bill Gates who'se goal was to

have a computer in every household, and John F. Kennedy who set out to put a man on the moon

within a decade.

REQUIREMENTS FOR EFFECTIVE GOAL SETTING

Well formed GoalStatements

The Goal Statement forms the basis for the entire process so careful attention

should be placed on formulating a clear and accurate goal statement. A good way to remember

how a goal statement should be defined is the old S.M.A.R.T. acronym used by many experts in

goal setting. SMART stands for:


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-Specific

-Measurable

-Action-Oriented

-Realistic

- Tangible

The Goal should be specific enough so that we know exactly what we are

striving for, measurable so we know exactly what is to be accomplished and when it has been

reached, action-oriented declaring positive activity that will produce results, realistic in that it is

practical and can be achieved given the limited availability of resources, and tangible meaning

concrete and not vague. The goal statement Increase sales 25% by the end of the fiscal year

without increasing advertising spending is an example that follows these rules.

Breaking down Goals into manageable Steps

Once we have a well-formed Goal Statement we need some direction to follow

to achieve this Goal. While the goal Increase sales 25% by the end of the fiscal year without

increasing advertising spending is a great goal statement, this is a monumental task without

being broken down into smaller detailed steps. The creation ofGoal Steps gives us an "Action

Plan" that when completed will lead to Goal Achievement. Steps also allow for tracking of

progress towards the goal. Goal Steps should be positive and not used to list obstacles that must

be overcome which focuses on the negative. Negativity can kill motivation but there is power in

positive thinking.

Motivation andCommitment

Motivation and commitment are what make us strive to achievement. They give

us the push, desire, and resolve to complete all of the other steps in the Goal process. This

motivation can be obtained by developing a personal statement that creates a high level of

emotion and energy that guarantees achievement. One self help expert said that as a child he was

kicked out of his local country club pool because he was not a member, in response he later

made a goal that he would one day have a pool that is one foot bigger than that country club's

pool. The motivation of being asked to leave the pool provided the necessary fuel for him to

achieve this goal. Commitment creates more accountability and is what sets us on direct course


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to reach our goals. It may create costly negative consequences upon failure to attain a goal.

Making a commitment might be something like having invested your savings in your new

business which you will lose if it fails. Motivation and commitment are specific to your situation

and life and only you can form statements that will ensure you reach your goal the quickest. The

more personal you make your motivation and commitment statements for each goal, the more

motivated you will be to accomplish your goal.

Reminders and Keeping on Track

Reaching our goals requires persistence and regular attention. We need some

sort of system to keep us reminded and accountable. MyGoalManager.com uses a combination

reminder emails, calendars, and reports to keep users organized and on track. Sharing goals with

others who can give you help and support is a highly effective way to increase your chances for

success. If some accountability system is not used then we are likely to lose sight and fail.

FrequentReview andRe-assessment

When we first sit down and start to define goals it can seem like a difficult and

daunting task but over time it begins to get much easier. Patience is required. Goal Setting is

definitely an ongoing process that is accomplished over time. Any goals program that defines

goals and then ignores them will fail. All goals due in the next year should be reviewed at least

once a week and daily if possible. The great thing about frequent review is that this forces us to

make big decisions and determine priorities in our life. We should keep watch for goals that are

not being achieved on time or for goals on which we keep extending the deadline.

CONCLUSION

Goal setting can be really exciting because it is a way of focusing on your

deepest and most cherished hopes for the future. Instead of being dry exercises, they should be

exciting adventures. In today's competitive business climate, it does matter which way you go.

The redefined SMART goals for goal setting will help you get there. Goal setting may encourage

simple focus on an outcome without openness to exploration, understanding or growth.


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PUBLIC SPEAKING

INTRODUCTION

Public speaking is the process of speaking to a group of people in a structured,

deliberate manner intended to inform, influence, or entertain the listeners. In public speaking, as

in any form of communication, there are five basic elements, often expressed as "who is saying

whatto whom using what medium with what effects?" The purpose of public speaking can range

from simply transmitting information, to motivating people to act, to simply telling a story. Good

orators should be able to change the emotions of their listeners, not just inform them. Public

speaking can also be considered a discourse community. Interpersonal communication and

public speaking have several components that embrace such things as motivational speaking,

leadership/personal development, business, customer service, large group communication, andmass communication. Public speaking can be a powerful tool to use for purposes such as

motivation, influence, persuasion, informing, translation, or simply entertaining. A confident

speaker is more likely to use this as excitement and create effective speech thus increasing their

overall ethos.

THE 25 PUBLIC SPEAKING SKILLS EVERY SPEAKER MUST HAVE

Every public speaker should be able to:

1. Research a topic Good speakers stick to what they know. Great speakers research what

they need to convey their message.

2. Focus Help your audience grasp your message by focusing on your message. Stories,

humour, or other sidebars should connect to the core idea. Anything that doesnt needs

to be edited out.

3. Organize ideas logically A well-organized presentation can be absorbed with minimal

mental strain. Bridging is key.

4. Employ quotations, facts, and statistics Dont include these for the sake of including

them, but do use them appropriately to complement your ideas.

5. Master metaphors Metaphors enhance the understandability of the message in a way

that direct language often cannot.


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6. Tell a story Everyone loves a story. Points wrapped up in a story are more memorable,

too!

7. Start strong and close stronger The body of your presentation should be strong too,

but your audience will remember your first and last words (if, indeed, they remember

anything at all).

8. Incorporate humour Knowing when to use humour is essential. So is developing the

comedic timing to deliver it with greatest effect.

9. Vary vocal pace, tone, and volume A monotone voice is like fingernails on the

chalkboard.

10.Punctuate words withgestures Gestures should complement your words in harmony.

Tell them how big the fish was, and show them with your arms.

11.Utilize 3-dimensional space Chaining yourself to the lectern limits the energy and

passion you can exhibit. Lose the notes, and lose the chain.

12.Complement words withvisual aids Visual aids should aidthe message; they should

not be the message.

13.Analyze the audience Deliver the message they want (or need) to hear.

14.Connect withthe audience Eye contact is only the first step. Aim to have the audience

conclude This speaker is just like me! The sooner, the better.

15.Interact withthe audience Ask questions (and care about the answers). Solicit

volunteers. Make your presentation a dialogue.

16.Conduct a Q&A session Not every speaking opportunity affords a Q&A session, but

understand how to lead one productively. Use the Q&A to solidify the impression that

you are an expert, not (just) a speaker.

17.Lead a discussion Again, not every speaking opportunity affords time for a discussion,

but know how to engage the audience productively.

18.Obey time constraints Maybe you have 2 minutes. Maybe you have 45. Either way,

customize your presentation to fit the time allowed, and respect your audience by not

going over time.

19.Craft anintroduction Set the context and make sure the audience is ready to go,

whether the introduction is for you or for someone else.


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20.Exhibit confidence and poise These qualities are sometimes difficult for a speaker to

attain, but easy for an audience to sense.

21.Handle unexpected issues smoothly Maybe the lights will go out. Maybe the projector

is dead. Have a plan to handle every situation.

22.Be coherent when speaking offthe cuff Impromptu speaking (before, after, or during

a presentation) leaves a lasting impression too. Doing it well tells the audience that you

are personable, and that you are an expert who knows their stuff beyond the slides and

prepared speech.

23.Seek and utilize feedback Understand that no presentation or presenter (yes, even

you!) is perfect. Aim for continuous improvement, and understand that the best way to

improve is to solicit candid feedback from as many people as you can.

24.Listen critically and analyze other speakers Study the strengths and weakness of

other speakers.

25.Act and speak ethically Since public speaking fears are so common, realize the

tremendous power of influence that you hold. Use this power responsibly.

CONCLUSION

Know the needs of your audience and match your contents to their needs. Know

your material thoroughly. Put what you have to say in a logical sequence. Ensure your speech

will be captivating to your audience as well as worth their time and attention. Practice and

rehearse your speech at home or where you can be at ease and comfortable, in front of a mirror,

your family, friends or colleagues. Use a tape-recorder and listen to yourself. Videotape your

presentation and analyze it. Know what your strong and weak points are. Emphasize your strong

points during your presentation.


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TEAM BUILDING

INTRODUCTION

People in every workplace talk about building the team, working as a team, and my team,

but few understand how to create the experience of team work or how to develop an effective

team. Belonging to a team, in the broadest sense, is a result of feeling part of something larger

than yourself. It has a lot to do with your understanding of the mission or objectives of your

organization. In a team-oriented environment, you contribute to the overall success of the

organization. You work with fellow members of the organization to produce these results. Even

though you have a specific job function and you belong to a specific department, you are unified

with other organization members to accomplish the overall objectives. The bigger picture drives

your actions; your function exists to serve the bigger picture.

TWELVE CS FOR TEAM BUILDING

Successful team building, that creates effective, focused work teams, requires attention to each

of the following.

y Clear Expectations

y Context

y Commitment

y Competence

y Charter

y Control

y Collaboration

y Communication

y Creative Innovation

y Consequences

y Coordination

y Cultural Change


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HOW TO BUILD A TEAM:

Start with Your Ability to Relate

Every possibility, from landing the contract to the romantic evening hinges on your

ability to relate. But neither profit nor pleasure are the primary motivation for teamwork.

Productive teamwork moves you toward challenge, through change, with more confidence.

Working well on any team generates energy and enthusiasm for life.

Some are More Skilled than Others

This ability is learned. You do not need complex interaction formulas. You don't have

to be easy-going, well-educated, hard-nosed, or even especially intelligent to build a team. You

don't have to be anything other than yourself.

PRINCIPLES:

You can be effective with people using common sense and a few fundamental principles.

1. Vision

2. Commitment

3. Trust

4. Inclusion

5. Help Exchange


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TEAM BUILDING ACTIVITIES WITH BALLOONS

It is said that the best leader is also the one who is the best team member, since a team

will do better working together than simply being led. For team-building activities, the same is

true. The goal of team-building activities is not to win, but to learn to worktogether where

everyone is helping to ensure success for the whole team. As most team-buildingexercises work

best with props, balloons can be a part of some great activities.

Scavenger HuntUsing balloons for a scavenger hunt is great because you can usually see them when you're

getting close, though they work best in larger areas like a park or even an office building. To set

this one up, you should come up with clever clues that will lead your team from checkpoint to

checkpoint where they'll find another balloon with another clue written on it or attached to it.

This will work best if you know a little about the team you're sending out, so you can include

personal details within the clues. This way they'll have to pool their knowledge and work

together based on what they know of one another to solve each puzzle. For instance, if one of

your group members eats an apple every day, you might send them to an apple tree, or a

refrigerator, or wherever they might know apples are kept in the playing field. This is a lot of fun

and keeps people working as a team, and it can be as intricate as you like.


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Blindfold Hunt

A blindfold hunt is the best way to exercise communication between players, as one team

member will rely on a teammate's directions to get them through this activity. This team-building

activity works best with helium-inflated balloons, in groups of two, where one person guides the

other through a course in search of all of their color balloons. To set this one up, inflate different-

colored balloons and put them together at each station. Then, without physically touching, one

partner has to guide their partner from station to station to retrieve all of their colored balloons.

This can be tricky when the blindfolded individual has to identify their own balloon string from

the groups, and carry all of their balloons without them flying away. Optionally, you can either

attach a weight to the bottom of the string, or give each team members a pair of scissors, being

careful not to let the collected balloons fly away.

Obstacle Course

To effectively get your balloon through an obstacle course, you team must work together

to ensure the survival of your balloon from the outside world. This activity works best with

helium-inflated balloons without strings attached. If you're playing at a park, you might require

your teams to cross monkey bars, crawl through jungle gym equipment, or swing from a

platform to another. This gets tricky when you are required to hold on to your balloon, and in

some cases only works when you work as a team to pass the balloon from member to member as

each completes the physical challenges.

Story Narration

This activity can help develop problem-solving and critical-thinking skills while helping

teams establish an understanding of their various cultures. Each team member gets a picture he

cannot show to his teammates. The activity leader selects a person to display her card and create

a story to go with it. Another teammate is randomly drawn who must then show his picture and

continue the story as it relates to his teammate's images. When each individual is done, the

activity leader can hold a discussion about the differences in the story segments. This talk will

give the team a chance to understand better the cultures that provide their background stories.


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BENEFITS OF TEAM BUILDING ACTIVITIES:

A Teamwise team building event will be is great fun however they have been developed with

several aims in mind:

Working relationships will be developed

People have to work together and by doing so colleagues will develop more

effective working relationships with team members who are new to the team and with team

members who have been part of the team for some time.

Shared positive experience

The whole day is very memorable, team members will be talking about it for

the rest of the year. As such colleagues will share a positive and memorable experience

which further develops bonds.

Strengths and talents

Everyone gets fully involved in the day and their are lots of different roles so

team workers will see their colleagues in a whole new light and will have a greater

understanding of their strengths and talents.

Teamwork

Everything during the team building day clearly requires teamwork and as such

team members will leave with a greater awareness of how teams work and how to make them

work better.

Reward

Staff enjoy the day and feel that the company cares about them

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