effective listening skills training -final one at meeting

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Effective Listening Skills Training

Gladiator LCMC, Section-B, Batch-4

Listening is not a natural gift , it’s a skill which needs to be acquired

About the Group

Group Name: GladiatorGroup Leader: Khaled Bin Kamal (ID: IBA LCMC04068) Section: BBatch-4


Md.Najmul Hasan (ID:IBA LCMC04080)Md. Milonur Rahman (ID: IBA LCMC04071)Kazi Hamidur Rahman (ID: IBA LCMC04123)Abdul Mazed (ID: IBA LCMC04075)Mohammad Nahidur Rahman Bhuiyan (ID: IBA LCMC04109)



Listening?




Source: Secondary

Listening?

The word ’Listening’ is originated from germanic word ’hlysnan ’ the meaning of which is:

.

’Pay attention to’



Listening?• Listening is not just about being quiet while someone else

is speaking.

• Listening is an active process.

Listening is actively absorbing the information given to you by a speaker, showing that you are listening and interested, and providing feedback to the speaker so that he or she knows the message was received



Listening?

• Listening is with the Mind

• Hearing with the senses

• Listening is conscious

• Listening is following and understanding the sound- it is hearing with a purpose



Facts and Misconceptions




“A Silent Man is the best one to Listen to”

– Japanese Proverb“Listen or your tongue will keep you Deaf”

– African Proverb

“No one is as deaf as the man who will not listen”

– Jewish Proverb



“The art of conversation lies in listening ” -Malcom Forbes

• It is Difficult to Learn How to Listen

EYE : Looking at person talking

HANDS : Quiet in lap, pockets or by side

EARS : Both ears ready to hear

MOUTH : No talking, humming or making sound FEET : Quiet on the floor BODY : Facing the speaker

BRAIN : Thinking about what is being saidHEART : Caring about what the person is saying




"When people talk, listen completely. Most people never listen."

--Ernest Hemingway

• I am a Good Listener

-Usually people overestimate their own listening abilities and underestimate the other’s

-It can be measured by only what he/she gained

-Only practice and training can make us Effective Listener




"Most people do not listen with the intent to understand; they listen with the intent to reply."

--Stephen R. Covey

• Intelligent People are Better Listeners

-It is not related with Intelligence

-EQ people are Effective listener than IQ People

EQ = Emotional Intelligence/QuotientIQ = Intelligence Quotient




• Hearing is the same as Listening

Hearing : Sounds which reaches to our ears

Listening : Sounds which reach to our hearts through the ears




• We Listen Better As We Get Older

-It may actually get worse

-Experience is not the parameter of Effective listener




• Gender Affects Listening Ability

-It does not depends on Gender






Did you know?? The average person speaks at a rate of about 150

words per minute.

Listeners, however, can understand messages presented at a rate of 380 words per minute.

Often that “lag” time causes listeners to let their minds wander.

You have to learn to focus your attention on the message.




Listening Process



Listening:

It is a physical and psychological process that involves choosing to listen, understanding, and responding to symbolic messages from others.

Listening process



Receiving

When we have ears, we can receive anything within the hearing range.

Receiving means hearing.

Caused by sound waves, stimulating the sensory receptors of the ear.

Listening process



Understanding

learn what the speaker means.

Understand what you have heard, the thoughts, the emotional tone, and the feelings behind the words as well.

Listening process



Remembering

The individual has not only understood the message but also added it to the minds storage bank.

As our attention is selective, so it is our memory what it remembers.

Listening process



Evaluating Evaluate the speakers

underlying emotions or motives.

Often this process goes on without much conscious awareness.

Listening process



Responding/Feedback

Receiver completes the process through verbal and non-verbal feedback.

The speaker has no other way to determine if a message has been received.

Listening process



Listening types



Listening Types

Discriminative Critical Appreciative Empathic

Listening types



Discriminative

It should make you think.

Used when receiving and evaluating persuasive messages.

Listening to understand, analyze, and evaluate messages.

Listening types



Critical Listening to comprehend ideas and information

in order to achieve a specific purpose or goal.

Used when you need to remember something important

Used when listening to announcements or getting directions

Used when listening to lectures in class

Listening types



Appreciative Listening to enjoy or appreciate a speaker’s

message or performance.

Goal is enjoyment and helps a person to relax

Used in social situations like concerts, plays or sporting events

Used in social situations like concerts, plays or sporting events

Listening types



Empathic You try to put yourself in another person’s place,

but not necessarily agree with them

Goal is to develop understanding and appreciation of the meanings & feelings of sender

Usually used in interactions between two people or a small group.

You try to put yourself in another person’s place, but not necessarily agree with them

Listening types



Barriers of listening

We listen at 125-250 wpm, think at 1000-3000 wpm 75% of the time we are distracted, preoccupied or forgetful 20% of the time, we remember what we hear More than 35% of businesses think listening is a top skill for

success Less than 2% of people have had formal education with

listening

Fast FactsGladiator LCMC, Section-B, Batch-4



Source: Secondary


Environmental Barriers



Linguistic Barriers

Psychological Barriers

Physiological Barriers

Perceptual Barriers

Content Barriers

Personal Barriers



Bad Listening habits

• Calling the Subject Dull• Criticizing the subject or the speaker• Listening only for facts• Not taking notes OR outlining everything


Bad Listening Habits


• Faking Attention• Tolerating or creating distraction• Choosing only what's easy• Wasting time difference between speed of speech and speed

of thought


Bad Listening Habits




Good Listening habits


Do not just hear, Listen pay attention to:

What the other person is saying,What he/she is not saying, &What is his/her body language.

Do not keep thinking what to say next, orKeep waiting for your chance to speak.

‘Every body wants to talk, few want to think & no body wants to listen’


Good Listening Habits


Listening is not a natural gift , it’s a skill which needs to be acquired Listening is not a natural gift , it’s a skill which needs to be acquired

Why you need to be an effective listener?



Why to be an effective listener

• Needs of the Customer

• Builds stronger relationships

• Listening reduces stress and tension

• Listening plays a key part in business success



Why to be an effective listener?

Why listening important for Organization?

Listening is important to effective working relationships.

•Gain Information

•Maintain Reputation

•Reduce Conflict

•Motivate Employees



Why to be an effective listener?


How you can be an effective listener?


Stop Talking



How to be an effective listener?


Prepare Yourself to Listen




Put the Speaker at Ease




Remove Distractions




Empathy




Avoid Personal Prejudice




Please feel free to send your valuable feed-back and suggestions to me at the following e-mail address:

[email protected]

or call me at :

+88 01914877658

If you want to know more about our topic, pls visit us at FB, our FB page name :

Gladiator (IBA, LCMC, Batch-4, Section-B)



Thank you for listening


effective listening skills training -final one at meeting

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