effectiveness of computerized administrative …...al khawarizmi international college, united arab...

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International Journal of Advanced Research in Management (IJARM) Volume 8, Issue 2, April-June 2017, pp. 1–17, Article ID: IJARM_08_02_001

Available online at

http://www.iaeme.com/IJARM/issues.asp?JType=IJARM&VType=8&IType=2

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ISSN Print: 0976 - 6324 and ISSN Online: 0976 - 6332

© IAEME Publication

EFFECTIVENESS OF COMPUTERIZED

ADMINISTRATIVE INFORMATION SYSTEM

AND ITS IMPACT ON CRISIS MANAGEMENT

Dr. Ayman Mustafa Al Armouti

Assistant Professor of Business Administration,

AL Khawarizmi International College, United Arab Emirates

Abdulla Ali Eisa Aldhahrei

Researcher, AL Khawarizmi International College, United Arab Emirates

ABSTRACT

This research will determine effectiveness of computerized management

information system and its impact in crisis management in Criminal Investigations

Department within Murabba Police Station, Al Ain for measuring effectiveness of

computer based management information systems related to; information

accessibility, decision making process, user satisfaction, management levels

adaptability, timely response to development, and information security.

Sample of this study was 75employees selected randomly as 56% out of study

population. Analytical descriptive approach was applied using a questionnaire as a

study tool. Major findings illustrated that there's a statistical relationship between

computer based management information systems and Criminal Investigations

Department's ability of crisis management because 66.6% of department's ability to

manage crisis interpreted by effectiveness of computer based management information

system. Major recommendations of the study illustrated necessity of securing and

storing information directly to safe places, moreover providing standby backup

servers, and establishing effective disaster recovery systems.

Key words: Effectiveness, crisis management , computerized administrative

information system.

Cite this Article: Dr. Ayman Mustafa Al Armouti and Abdulla Ali Eisa Aldhahrei.

Effectiveness of Computerized Administrative Information System and its Impact on

Crisis Management. International Journal of Advanced Research in Management,

8(2), 2017, pp. 1–17. http://www.iaeme.com/IJARM/issues.asp?JType=IJARM&VType=8&IType=2

Dr. Ayman Mustafa Al Armouti and Abdulla Ali Eisa Aldhahrei


1. INTRODUCTION

The world is witnessing quantum leap in various fields of life due to the remarkable human

and scientific development which has coincided with increasing numbers of newcomers to

some countries where employment opportunities have emerged creating an urgent need to

deal with such increase in numbers of arrivals in addition to the consequent quantitative and

qualitative expansion of offenses that may be committed by those new arrivals. Accordingly,

security systems have to deal with that increase using effective methods that ensure continuity

of control on those arrivals and ensure safety of the community.

Problems may appear in some reasons that may hinder the work including; hardware

failures that may lead to system breakdown or data loss due to systems weakness and lack of

compatibility with each other in addition to problems that may appear as a result of

disconnection and errors that may appear as a result of human errors.

Thus, it's important to focus on the side of security crisis management through the

effective information system that works on finding a quick and effective decision-making

process within the Investigation Department Al Murabba Police Station which provides an

opportunity to exact the work and trace proper security matters that may threaten stability.

1.1. Problem Statement

Due to importance of administrative computerized information systems and its clear role in

success of organizations and avoid crisis besides its importance in avoiding resulted loses

from the system breakdown; it's necessary to recognize the role of the computerized

management information systems to early detection of crises and to hedge on these crises and

to develop solutions and avoid falling again in this crisis. The problem of the study is

represented in the following statement; what's the effectiveness of computerized management

information systems in the crises management within the Investigation Department in Al

Murabba Police Station.

1.2. Definition of the Problem

Easiest way to define research problem is by converting research title to question as follows:

"Is there statistical significant relationship between effectiveness of computerized

management information systems with its six elements –speed of access to information, speed

of decision-making, user satisfaction, appropriateness of administrative levels, responding to

emerging changes, information security– and ability to manage crisis within Investigation

Department in Al Murabba Police Station?

Core question will have some other sub-questions in the same field of the study as

follows;

• Is there statistically significant relationship between effectiveness of computerized

management information systems with its six components and early detection for crises

signals?


management information systems with its six components and preparedness and prevention

stage?


management information systems with its six components and damage containing stage?


management information systems with its six components and restoring activity?

Effectiveness of Computerized Administrative Information System and its Impact on Crisis

Management



management information systems with its six components and learning phase?

• Are there statistical significant differences between effectiveness of computerized

management information systems with its six components and effect of computerized

management information systems with its five components due to variables of gender,

experience, qualification, and specialization?

1.3. Objective of the Research Study

• Measuring effectiveness of computerized management information systems and its impact on

Investigation Department's ability to manage its crises Al Murabaa Police Station.

• Recognizing availability of infrastructure for computerized management information systems

and measuring its effectiveness in Investigation Department.

• Recognizing department's concern and awareness about computerized management

information systems.

• Recognizing how the Investigation Department provide prepared-in-advance plans and

scenarios and find out how it updates such plans to be used at necessary time.

• Illustrating relationship between computerized administrational information system and

contribution extent of this system in containing resulted damages from crises within the

Department.

• Focusing on importance of computerized administrational information system and its effective

role in decision-making process that contribute to avoid crises.

1.4. Study Significant

Importance of this study lay of being the first study that deals with crisis management in

Investigations Department in Al Murabaa Police Station according to the knowledge of the

researcher. Importance of this study comes in dealing with an important police sector, which

is one of the most crisis-prone sectors, especially in the light of the security conditions that

constantly change prompting the researcher to find out how to take advantage of the offered

features by the computerized administrational information systems in crisis management. In

addition to the previous significant we could add the following;

• Detecting vulnerabilities and affecting factors in performance of Investigations Department

and recognize its causes and how to avoid them also preparedness and prevention before they

occur, which supporting police performance and lead to strengthen its capacity to manage

crises and take advantage of it in future, also supports the stability and growth of the city of Al

Ain.

• Shedding the light on the important and positive for computerized administrational

information system in preparedness and prevention of crises that may make the work of the

department and its contribution to contain the caused damage by the crisis, and then restore

normal activity and learning from previous crises and make use of them in the future.

1.5. Hypothesis of the Study

• There's statistical significant relationship between effectiveness of computerized management

information system and ability to manage crises.


information system and early detection for crises signals.




information system and preparedness and prevention stage.


information system and damage containing stage.

• There's no statistical significant differences between effectiveness of computerized

management information system due to variables of; gender, experience, specialization, and

qualification.


information system and restoring activity.


information system and learning phase.

1.6. Identifying and Labeling Variables

• Dependent variable; crisis management which consisted of five components, as; detecting

early warning signals, preparedness and prevention, containing damages, restoration activity,

and learning.

• Independent variable; computerized management information system which consisted of six

components, as; speed of access to information, decision-making speed, user satisfaction,

appropriateness to administrative levels, responding to emerging changes, and information

security.

1.7. Boundaries

• Time boundary; 2015.

• Spatial boundary; Investigations Department working into Murabba Police Station, Al Ain

Police HQ.

• Objective boundary; study about effectiveness of computerized management information

system and its impact on crisis management: survey study about Criminal Investigations

Department - Murabba Police Station.

• Human boundary; study is limited to study the subject from point of view of those responsible

for the investigations department.

• Variables boundary; dependent and independent variables that have been derived from the

literature of the study.

1.8. Arrangement and Approach of Study

The descriptive analytical approach as the most appropriate approaches to be applied due to

the nature of the study and its objectives. Descriptive analytical approach is the most

commonly approach used in the study of social and human phenomena. The methodology of

the study will be presented with all its aspects in the following phases.

2. METHODOLOGY RESEARCH

In order to achieve objectives of the study, descriptive analytical method was applied as a

research method that deals with events, phenomena, and existing practices that are available

for study and measurement as they're without any intervention, but the researcher can interact

with it to describe and analyzes. The aim of this the study is to analyze the effectiveness of

computerized administrative information system and its impact on crisis management process.

The study will depend on two key types of data, as;


Management


• Initial data by a field study and distributing questionnaires to study some of the research

points and collect necessary information about research subject and then unload and analyze

such information using appropriate statistical programs to reach enough semantics with value

and indicators that support the study subject.

• Secondary data by reviewing books, periodicals, and special or related publications to the

study subject related to effectiveness of administrational computerized information system and

its impact in administration.

2.1. Corporate Description

2.1.1. Organization's Activities

Al Murabaa Police Station works in Al Ain City as an important part of Abu Dhabi Police

GHQ in coordination with other departments to gain access to a safer society, and seeks to

maintain stability and reduce crimes and remove fear from citizens as well as contribute in

justice achievement among public. Vision of the station is to become the most effective police

force on the ground in response to community needs and get the highest integrity and training

levels as a part of Abu Dhabi Police GHQ values of; integrity, honesty, respect the human

rights, provide the service fairly and with dealing people kindly as well as promoting

teamwork and recognizing individuals and group contribution in achievement.

2.1.2. Strategic Management

• Vision; to ensure continuity of Abu Dhabi Emirate as community enjoys security and safety

through provision of high quality police services to citizens, residents of the emirate and its

visitors.

• Mission; working for a safe community, achievement of stability, reduction of crime rates.

Contribution to implementation of justice in a manner that promotes the confidence of the

public in police.

Core Values

• Integrity and honesty; maintaining highest levels of integrity and honesty at all times, and

preserving human rights.

• Justice; providing fair and tactful services to all segments of society.

• Recognizing achievements; appreciating and evaluating achievements made by individuals

and community by encouraging team spirit and motivating initiatives at all levels.

• Effective Communication; adopting effective communication with public and private sectors

as a vital importance to accomplish our coveted goals.

• Excellence; making sure to pursue excellence in all our work and ensure that our activities are

assessed effectively and efficiently.

Strategic Objectives

As a result of accelerated changes in the world in general and in Abu Dhabi in particular and

to achieve the vision of the emirate to be one of the most developed capitals, the GHQ of Abu

Dhabi police prepares and updates the plan annually in line with the requirements of the

general secretariat of the executive council and achievements of Abu Dhabi government's

outputs in line with the continuous variables in the population structure and urban expansion.

So Abu Dhabi police GHQ updates its plans based on analysis of the internal and external

environment surrounding the GHQ of Abu Dhabi police and knowledge of the best practices



to achieve its strategic goals and priorities and organizes all its resources to realize these

goals.

2.1.3. Current Projects Undertaking

Maintaining security and stability is a lofty goal sought by the Ministry of Interior, they're

keen to fulfill its responsibilities to achieve according to the sublime directives of the wise

leadership stemming from the absolute belief that the security is the key pillar of growth and

prosperity and maintain the gains of the UAE. From this point the Abu Dhabi Police GHQ has

strived to work on maintaining security and stability, geared to that all the human and material

resources to be achieved.

Among the latest projects that have been done by Al Murabaa Police Station we find the

new teeth imprint specialty as one of the supporting disciplines of Forensic Medicine

according to international levels on responding to disasters and mass deaths incidents through

careful cognition to disaster victims by comparing dental characteristics of the unidentified

victims and comparing the available X-Ray files and radiographs at dentists inside and

outside the country to determine the extent of the similarity between structures, or draw some

cognitive characteristics of the victim in the absence of these files. This program was

activated under a cooperation agreement between the Abu Dhabi Police GHQ, University of

Sharjah, and Victoria Institute of Forensic Medicine in Melbourne Australia.

2.1.4. Industry Analysis

Al Murabaa Police Station has an important role in Al Ain City in particular and in UAE

community in general as it's responsible for maintaining peace, order and consolidation of the

law; also it carries out its assigned duties with full responsibility and respect towards

members of Al Ain. Police station seeks to improve the treatment toward its citizens and

communities and protect them as it became a partner in reforming the business policies that it

performs. Many factors have contributed to highlight the need to reform and that from such

internal audits.

In line with the variables of the international strategic reality which produced non-

traditional types of threats; there's a need to adopt training methods, tactics, and security

policies that increase effectiveness of various security services (particularly the police) in

dealing with threats. The issue of building security man (professionally, culturally, etc…) has

become among the priorities of the national agenda of UAE.

If police means a group of authorized individuals/units toenforce public and social order

through restraint methods that includes legal use of power; reality variables accompanied by

security threats escalation has led to need of review of this definition to include functions and

other tasks that not only turn on law forced side; thus police forces should be reconsidered in

a realistic way through two main levels;

• Analyzing internal environment; management excellence approach was adopted in identifying

the gaps in the internal environment which is based in the analysis process on five criteria;

leadership, individual, knowledge, money, and operations in addition to another 3 criteria as;

civil protection, reform and rehabilitation, and analyzing the legal and regulatory environment

that governing the work of security sector. This addition is stemmed from the importance of

those aspects in security sector. The weaknesses points that have emerged in the analysis were

named as gaps that need policy interventions during the coming period.

• Analyzing the external environment; revised methodology was adopted for quartet strategic

analysis which focused on identifying risks and threats in the external environment to turn

them into opportunities or reduce its negative impacts. Also, capacities and needs were

identified to be built to confront and face such risks and threats and challenges.


Management


3. ORGANIZATIONAL ANALYSIS

Criminal Investigation Department in Al Murabaa Police Station within Al Ain City is

responsible for performing the complicated and indirect investigation activities and also

they're asked to deal with that information to solve the crime. In line with the developmental

requirements; there is a necessary to observe many items which must be considered upon

reviewing the comprehensive strategy of the department including the following;

Management Related Organizational Analysis

TQM is a management strategy for investigation Department in AL Murabaa Police Station

which seeks to create an organizational culture that encourages continuous improvement of

operations with participation of all employees at all times to achieve customer satisfaction. It

requires a process of change and improvement in organizational processes, procedures, and

behaviors of individual and institutional beliefs. On the other hand, performance measure as

an integral part of management strategies helps in identifies problems that can be solved by

modifying and improving existing processes.

TQM is a comprehensive approach that seeks to satisfy internal and external customers

using strategies that depend on; people involvement and employee empowerment,

performance measurement, and continuous improvement. Customer satisfaction about the

services can be measured through quality diminutions that include; performance,

conformance, accuracy, reliability, and timelines which are measurable and come under

planning and previewing process in order to achieve the customer satisfaction and business

excellence.

HR Related Organizational Analysis

The human element now has become one of the main resources for any production process,

whether it be in the service or industrial organizations or the public of the state where in the

past this component works larger than the current but without efficiency wasn't seen and

interest as now, where interested in the human vendor In recent years, I am fully aware that

this resource is in itself the most important resource of the organization's resources. Shall be

deemed to humans variable pivotal role in all organizations, without which lose physical

assets worth exactly, that any organization is made up of human beings, and therefore get

them and prepare them and motivate them and maintaining them so that the Organization can

reach the goals, and thereby become much on any organization that plans and organize and

evaluate its human resources, that it must manage.

Perhaps the scientific and cultural developments have contributed and contribute to the

development of human resources, giving them a strategic dimension and functions and

concepts of new jobs added to the traditional concepts undertaken by this administration.

Perhaps the talk of strategic human resource management as an integrated and coherent

system includes a set of related and overlapping operations, and the effectiveness of this

system stems from the existence of a set of coordinated policies that guide the operations and

management practices in human resource issues, including sync with the organization's goals

by looking at the human element as a partner on the other hand

Marketing Related Org Analysis

Marketing information system is adopted by the Investigation Department as one of the

information systems that rely on it in management decisions, especially decisions that have to

do with marketing because they need information at different stages of their projects, both at

the beginning of the project, during or when facing a marketing problem. To avoid errors in



the exploitation of information by management collects a great deal of this information

according to the marketing information system, where thanks the marketing manager to take

many decisions regarding price, advertising, promotion, distribution, sales and product, and

thanks also can develop a marketing plan and evaluate its decisions and results reached them.

Accounting Department in the investigation of the service departments, which holds the

processing and transfer of data to the accounting information appropriate and useful help

management in the decision-making process management. Therefore it launches accounting

information system gateway on the tasks performed by this section.

3.1. Data Analysis

This part deals with a description of approach to the study, sample and population of the study

as well as a description of the procedures that have been in the legalization of the study and

application tools, and finally statistical treatments that have been adopted in the study

analysis.

3.1.1. Survey Sampling

The problem of the study in the following question: What's effectiveness of computerized

management information systems in the management of crises in Investigation Department in

Al Murabaa Police Station in Al Ain City? In order to implement this purpose study was

limited to community consists of four categories of officers in the station because they're the

best who are able to evaluate management information systems, and directly related to the

development of crisis management plans.

Sample of the study was selected from the study population consisted of four groups

within the sample using the random stratified. Sample of the study has reached 80 employees

who received the questionnaire. Only 75 questionnaires were recovered after excluded 5

questionnaires due to non-fulfillment of the conditions required to answer a questionnaire, and

thus the number of questionnaires under study were 75 questionnaires.

3.1.2. Qualitative and Quantitative Data

Digital numerical estimate for a phenomenon deals with capabilities, human inclinations,

aptitudes, skills, and attributes of his personality and performance in various fields. The word

is derived from "how much" and the related answers are usually subject to numerical

identification with data in all kinds. The qualitative and descriptive data dealing with quality

describe and analyze phenomenon without measuring variables vocabulary digital which is

derived from "how".

In order to compile those quantitative and qualitative data, questionnaire was prepared as

follows:

• Prepare an initial questionnaire for using it in data and information collection.

• Reviewing the questionnaire by some supervisors to test its suitability for data collection.

• Adjusting the questionnaire primarily according to the supervisor's points of view.

• Conducting a field study to identify the risk trial preliminary and adjusting it to what fits.

• Distributing the questionnaire to all members of the sample to collect the necessary data.

Questionnaire was divided into three sections as follows;

o First part consists of personal data for the study sample.

o Second part deals with views of the sample about effectiveness of computerized

administrative information systems.


http://www.iaeme.com/ijarm/index.

o Third part deals with the views of the sample about impact of computerized

administrative information system in crisis management.

3.1.3. Tables and Charts

Gender

1st Lieutenant

Warrant Officer

1st Warrant Officer

Sergeant

Total

The table shows that 4.3% of the sample are

are 1st Warrant Officer, and 9.7% are

Department.

Gender

Male

Female

Total

The table shows that 94.4% of the sample are males and 5.6% are female; this is due to

the prevailing culture in preference of male than the female into the

positions.


Management

ijarm/index.asp 9 [email protected]

4.3

43 43

9.7

Distribution of job category

Precentage

hird part deals with the views of the sample about impact of computerized

administrative information system in crisis management.

Table 1 Distribution of position

Frequency Percentage

3

32

32

8

75

The table shows that 4.3% of the sample are1st Lieutenant, 43% are Warrant Officer,

and 9.7% are Sergeant responsible of Information Technology

Table 2 Distribution of gender

Frequency Percentage

70 94.4

4

75


the prevailing culture in preference of male than the female into the senior management


[email protected]

hird part deals with the views of the sample about impact of computerized

Percentage

4.3

43

43

9.7

100

Warrant Officer, 43%

Information Technology

Percentage

94.4

5.6

100


senior management


http://www.iaeme.com/ijarm/index.

Graduate

Experience Less than 10 years

From 10 to 20 years

More than 20 years

Total

The table shows that 21.6% of the samp

experience from 10 to 20, 19.2% have experience more than 20 years. It's clear that managers

needs many years of experience to assume high positions

Qualification

Graduate

Bachelor

Diploma

Total

The table shows that 18.4% of the sample have graduate certificate, 77.6% have bachelor

certificate, and 4.0% have diploma certificate which demonstrates the tendency of staff to

completion higher stages of education.


ijarm/index.asp 10 [email protected]

GraduateBachelor

Diploma

18.4

77.6

4

Distribution of qualification

Precentage

Male

Female

70

4

Distribution of gender

Precentage

Table 3 Distribution of experience

Frequency Percentage17

44

14

75

The table shows that 21.6% of the sample have experience less than 10, 59.2% have


needs many years of experience to assume high positions

Table 4 Distribution of qualification

Frequency Percenta

13 18.4

58 77.6

4

75



etion higher stages of education.


[email protected]

Percentage 21.6

59.2

19.2

100

le have experience less than 10, 59.2% have


Percentage

18.4

77.6

4.0

100




Management


4. RESEARCH FINDINGS

• Investigation Department has an effective computerized administrative information system

which is good and appropriate for all administrative levels and enjoys good protection of

information according to the proposed scale which was designed to measure effectiveness of

computerized administrative information systems.

• All the six components contribute to the effectiveness of the system at comparable rates and

slim differences. The most influential component was the system appropriateness for the

administrative levels, so as to the need for an appropriate system to serve all levels of

management without overlapping powers.

• There's a strong statistical significant correlation between effectiveness of management

information systems and Investigations Department's ability to manage crisis. Study

concluded that 66.6% of the capacity of the department to crisis management is explained by

effectiveness of computerized information system and the rest is due to other factors which

show the important and effectiveness of computerized administrative system and its impact on

crisis management.

• Impact of computerized administrative information systems on crisis management varies from

one phase to another. Biggest impact of such computerized systems was on the stage of

containing the damage which shows that the department is keen to contain the damage caused

by the crisis and mitigate the negative repercussions on the work of the security sector.

• Impact of computerized information systems on the rest of crisis management stages varying

little as it provides a special unit working on collecting information on crisis, analyzed and

stored on a database system also provides solutions prepared in advance scenarios to cope

with the expected crisis.

Summary for Results of hypotheses

Hypotheses Result

Main hypotheses; there's statistically significant relationship between

effectiveness of computerized management information systems and

ability to manage crises

Accepted

First hypotheses; there's statistically significant relationship between


early detection for crises signals

Accepted

Second hypotheses; there's statistically significant relationship

between effectiveness of computerized management information

systems and preparedness and prevention stage

Accepted

Third hypotheses; there's statistically significant relationship between


damage containing stage

Accepted

Forth hypotheses; there's statistically significant relationship between


restoring activity

Accepted

Fifth hypotheses;there's statistically significant relationship between


learning phase

Accepted

Sixth hypotheses; there's no statistical significant differences between


due to variables of gender, experience, and specialization?

Denied

Sixth hypotheses; there's no statistical significant differences between


due to variables of qualification

Accepted



Contribution of this Project

This study contributed in dealing with an important police sector which is one of the most

vulnerable sectors to crises especially in light of constantly changing security conditions

which make the researcher to find out how to take advantage of features offered by the

computerized administrative information systems in crisis management which contributed to

the early detection of vulnerabilities and factors influencing the work of the work and

performance of Investigation Department and stand on the causes and try to avoid before they

occur which in turn support police performance and lead to strengthen its capacity to manage

crises which supports the stability and growth of Al Ain City.

Limitations

Few difficulties only appeared in front of the researcher when conducting this study, but the

most significant difficulty that faced the researcher in this study was the following;

• Lack of cooperation from HR officers in Al Muraba Police Station when they were asked to

deliver the phone numbers for the officers of Investigation Department to complete the

questionnaire due to some regulatory conditions and confidentiality conditions.

Recommendations

• Benefiting from computerized management information system because it's considered to be

the backbone of security work. The high effectiveness for the system gives Investigations

Department the ability to avoid crises and mitigate the negative effects.

• Preparing ready scenarios and plans for crisis management which is continually updated and

tested to make sure its validity.

• Forming working group to monitor early warning signals and discover weaknesses and

develop proposals to solve problems.

• Managing and protecting information from loss, breach or stalking and storing such

information directly in safe places.

• Providing back-up devices ready for use in case of malfunction of hardware and equipment for

any reason.

• Establishing effective disaster management system in the event of system failure due to

natural disaster or human being to apply disasters treatment systems because if the system

stops for hours mean a big loss.

• Processing all communication alternatives to identify users by the crisis and how to address

them efficiently and effectively to involve them in handling crisis.

• Benefiting from experts and specialist in computerized management information systems,

crisis management, and staff training to manage crises.

• Take advantage of dealing with crises in the rest of the police departments and experiences of

other countries.

5. CONCLUSION AND LESSON LEARNED







Management




Some sensitive security systems in those countries may face some problems upon

exercising its activities; therefore the field of crisis management has become important due to

the state of openness taking place in these countries. This situation led to the emergence need

of a documented information system able to assist in proper crisis decision-making process

which requires more efforts in handling and precaution of crises by building an effective

computerized management information systems and updating it on an ongoing basis. Finally

the researcher presents his deepest thanks to all who helped him to complete that study due to

their support and cooperation.

Limitations

Few difficulties only appeared in front of the researcher when conducting this study, but the

most significant difficulty that faced the researcher in this study was the following;

• Lack of cooperation from HR officers in Al Muraba Police Station when they were asked to

deliver the phone numbers for the officers of Investigation Department to complete the

questionnaire due to some regulatory conditions and confidentiality conditions.

Conclusion and Lesson Learned








Some sensitive security systems in those countries may face some problems upon

exercising its activities; therefore the field of crisis management has become important due to

the state of openness taking place in these countries. This situation led to the emergence need

of a documented information system able to assist in proper crisis decision-making process

which requires more efforts in handling and precaution of crises by building an effective

computerized management information systems and updating it on an ongoing basis. Finally

the researcher presents his deepest thanks to all who helped him to complete that study due to

their support and cooperation.

Recommendations

• Benefiting from computerized management information system because it's considered to be

the backbone of security work. The high effectiveness for the system gives Investigations

Department the ability to avoid crises and mitigate the negative effects.

• Preparing ready scenarios and plans for crisis management which is continually updated and

tested to make sure its validity.

• Forming working group to monitor early warning signals and discover weaknesses and

develop proposals to solve problems.

• Managing and protecting information from loss, breach or stalking and storing such

information directly in safe places.

• Providing back-up devices ready for use in case of malfunction of hardware and equipment for

any reason.



• Establishing effective disaster management system in the event of system failure due to

natural disaster or human being to apply disasters treatment systems because if the system

stops for hours mean a big loss.

• Processing all communication alternatives to identify users by the crisis and how to address

them efficiently and effectively to involve them in handling crisis.

• Benefiting from experts and specialist in computerized management information systems,

crisis management, and staff training to manage crises.

• Take advantage of dealing with crises in the rest of the police departments and experiences of

other countries.

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[10] Abu Dhabi Police GHQ (2015): Our values. Retrieved 29 July 2015 from

https://www.adpolice.gov.ae/en/aboutadpolice/adpvalues.aspx

[11] Hamzah Abdulrahman Yahya Al Habri and Dr. Madhulika A. Sonawane, Impact of

Management Information System (MIS) On Managers Decision in Industrial Companies

in India. International Journal of Management, 7 (4), 2016, pp.172–178.

APPENDIXES

Appendix 1 : Questionnaire

Questionnaire form for measuring the effectiveness of computerized management information

system and its impact on crisis management within Criminal Investigations Department -

Murabba Police Station

Please answer the following statements of the questionnaire according to your preferences

using Likert scale and its five levels of preferences of; strongly agree, agree, neutral, disagree,

strongly disagree.


Management


Part One : Personal Data

Job Title

Captain Lieutenant 1st Lieutenant

Warrant Officer 1st Warrant Officer Sergeant

Gender

Male Female

Experience Period

………………………………………………………………………………………………………………………………

……………………………………….…………………………………………………………………………………

Qualification

Advanced studies Bachelor Mid Diploma

Part Two: Measuring effectiveness of administrational information system with

its six categories

Please choose the best answer that illustrates your preference for each of the following

statements:

Statements S

tro

ng

ly

Ag

ree

Ag

ree

Neu

tral

Dis

agre

e

Str

on

gly

Dis

agre

e

Speed of getting information

1 You get the required data in the suitable time

2 Data which is given by the system is correct and accurate

3

Data which is given by the system is arranged and coordinated to be

easy for understanding

4 Data can be collected from colleagues and others departments

5

Data which is given by the system is suitable and satisfy work

requirements

Speed of making decisions

6 Current system always presents enough data about the problem

7

Current system analyzes the complicated problems and make it simple

and easy to be understood

8 Current system provides the required statistics for making decisions

9

Data which is given by the system is considered to be inclusive of all

the possible solutions

10 The current system helps to understand the best solutions

11

Current system helps in effective and efficient decisions making

process

12 Current system provides feedback

User satisfaction

13 Current system depends on the newest devices and programs

14 Current system is updated and maintained regularly

15 Current system enables to collect and record data easily

16 Current system's output is provided in useful and easy way

17 There's a technical support center for malfunctions

18 Current system improve work productivity

19

Users of the system receive regular training to enhance their abilities

and skills to help in getting use of the system



Part Three : impact of the computed administrational information on the crisis

management process with its five phases

Please choose the best answer that illustrates your preference for each of the following

statements:

System suitability with the other administrational levels

20

There're an independent department for information system that cares

only for information technology

21 Date taken from the system helps to achieve the desired tasks.

22

Current system provides computing programs that suit requirements of

every administrational level

23

Current system enables administrational levels to plan and arrange

their work

24 Current system helps to provide clear reports to be understood easily

25

Authorization to access the system is given according to the

administrational levels

Response to new changes

26 Current system is updated regularly

27 Data that comes from the system is updated regularly

28

Current system is dealing with consulting companies that presents

information about latest information technologies

29

Current system provides training that provides information about latest

information technologies

Information security

30

Current system includes advantages that work on securing data and

reducing errors

31 Current system provides secure and accurate data

32 Current system provides alternatives for storing data

33 Data bases element chances of repeated data

34 Current data is protected against viruses and hacking

35

Authorization to access the system is given according to the

administrational level

36 Data bases provides high security as it demand several security levels

37 Current system can discover errors and give warning massages

Statements

Str

ong

ly A

gre

e

Ag

ree

Neu

tral

Dis

agre

e

Str

ong

ly

Dis

agre

e

Effectiveness of computed administrational information system during discovering early warning signals

38

Current system provides dated and comprehensive data base which is

continually updated

39 Current system deals with all errors and complains seriously

40

Current system provides effective methods to evaluate different risks

to take advantage of them later.

41

Situation of the department is reviewed regularly to discover early

warning signals

42

There's is an interest to collect and discover danger signals which

could be a sign of a crises

43

Work internal environment is checked comprehensively and regularly

to recognize signs of possible crises

44

The work external environment is checked comprehensively and

regularly to recognize the signs of crises possibilities

45

Current system provides pre-solved solutions (scenarios) to face

possible crisis

46

Current system provides special unit that work on collecting data

about crisis, analyzing it and store it on data bases


Management


Effectiveness of computed administrational information system during crisis readiness and prevention

47 Current system deals with warning signals quickly

48

Current system provides suitable support to the team who diagnoses

and plans possible crisis

49

It's easy to get required technical and information possibilities from

when it's needed

50 Current system has ready made plans and programs to manage crisis

51

Information feedback and handling process are easy and simple and

done in suitable time.

52

There're special policies and procedures that determine terms of

reference for the authorized person to access data bases which is

given according administrational level

53

Current system provides data backup to protect it from damages and

loss during crisis

54 Expert and specialist are hired upon preparing a plan to manage crisis

Effectiveness of computed administrational information system during the damages containing process

55 Current system reduces the resulted damages of the crisis

56

Time factor is considerable when dealing with crisis accurately and

with suitable speed

57

Current system distributes tasks and authorities quickly to contain the

crisis's damages

58

Current system provides technical and professional possibilities to

users to deal with crisis and contain its damages

59

System's organizers interferes while crisis quickly to contain the

damages

60

Current system maintain communications and operation secrecy

during crisis

61

Current system provides alternatives ways for communication incase

of malfunction

62

Rest departments are involved in undertaking plans of the crisis

management during crisis

Effectiveness of computed administrational information system during the restoring activity process

63 Current system helps to overcome crisis

64 Current system helps to do the usual work during crisis

65

Current system determines the required needs of the different sites

that suffered from crisis to treat its effects and restore the ordinary

activity

66

Current system uses all kinds of communications methods to

introduce crisis to the customers and how to treat it efficiently and

effectively

67

Current system maintains taking the required decisions during crisis

to keep ordinary work without any effect

68

Information is delivered quickly through various communication

ways and provides alternatives means to be used instead of the

inactive mean

Effectiveness of computed administrational information system during the learning process

69 All the information about crisis is stored to take advantage of it

70 It's easy to access to information about crisis quickly and easy

71

All the recommendations and suggested solutions to solve the

previous crisis are put in consideration

72 Take advantage of the previous crisis and draw lessons of them

73

Previous crisis management plans and programs are evaluated to

enhance and develop it to deal with the coming crisis

74

Crisis management methods in the foreign country are considered to

take benefit of its experiences

effectiveness of computerized administrative …...al khawarizmi international college, united arab...

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