electronic delivery of software license entitlement documentation
DESCRIPTION
eDelivery Overview. Electronic Delivery of Software License Entitlement Documentation. What is eDelivery ELD?. Enables electronic fulfillment of software license entitlement documentation Provides near real-time solution that best fits customer delivery requirements - PowerPoint PPT PresentationTRANSCRIPT
© 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 1
Electronic Delivery of Software License Entitlement Documentation
eDelivery Overview
© 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 2
What is eDelivery ELD?
Enables electronic fulfillment of software license entitlement documentation
Provides near real-time solution that best fits customer delivery requirements
An easy-to-use web based tool that allows partners to more efficiently and effectively manage software licensing
• Better visibility
• History
• Improved customer service
© 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 3
What is eDelivery ELD?
• Electronic License Delivery “ELD” is the near real-time electronic fulfillment of software license entitlement documentation
Licensed Product
###
License To Use
Right To Use
End User License
Agreement
Claim Certificate with
associated PAK
Claim Certificate
PAK #: ________________________
Software License Terms
________________________________
Electronic Delivery
Dow
nload
Cisco Partner
© 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 4
Benefits of eDelivery
Partners Customers
Reduces customer support costs
Address customer requirements
Improved delivery performance
Enhance customer satisfaction
More effective management
Near real-time delivery
Choose preferred delivery method Physical or electronic
Provides portal to manage orders
Faster time-to-market
Improved customer service
© 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 5
eDelivery ELD Participation Overview
Does not change your ordering process• How do you order today?
Back end process will change for fulfillment!!!
Partner feedback• Issue escalation through CSRM/FSRM
© 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 6
eDelivery Order Fulfillment
11
Notification
Fulfillment Options
• Bill to / Ship to are verified •Order clears booking and routes to manufacturing• License docs are generated • License docs “shipped” to eDelivery Portal
Order Delivery
• Email notification sent to users associated with order.
• Access requires CCO user id • Invoice is sent upon notification
(not download)
• Ship to address fulfillment flexibility
1. Direct ship to Disty 2. Drop ship to reseller
License Download
1. Distributor ship to - Disty downloads PAK and sends via email - Disty accesses, re-assigns for partner download - Disty print / ship with COO when exporting2. Drop ship orders - Notice sent to partner for direct access
• Standard Ordering tools• Unique PID (L-xxx)
Order Placement
© 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 7
Customer Testimonials
“Achieved customer satisfaction rating: “6 out of 5, if possible”, 5 being the highest Roger Kraehenbuehl, purchasing agent, ALSO Schweiz
“We have nothing but positive things to say about our pilot participation” Dustin Beck, INX procurement
“I was able to log in and receive the licensing from the website. It was very fast and to the point” Chris Ruttman, INX sales division
“I don’t think it could be any easier and thank you” Andrea Lucero, purchasing agent, Nexus
© 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 8
Documentation
Customer and Partner Training Modules eDelivery Distributor Guide - Guides are intended for parties
who DO have a direct financial relationship (buy directly from) Cisco. This includes Distributors and DVARs
eDelivery User Guide - Intended for parties who Do Not have a direct financial relationship with Cisco. This includes: resellers and end users. These are resellers who do NOT buy direct from Cisco
eDelivery FAQs Documentation and available SKUs can be found at the following
link:• www.cisco.com/web/tsweb/edelivery/pilot/edelivery.html
© 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 9
Contacts and Escalation
Your CSRM/FSRM should be you first point of contact to help address any issues or questions regarding eDelivery.
General Questions
© 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 10