a customizable conversational chatbot for Airlines

How does the typical customer in 2017 look like?

Always – on

Communicating in social networks

Demanding towards all services (critical consumer)

Trusting their social media community and their opinions

Informed about technology and the latest trends

Doesn't want to download unneccessary Apps

Spontaneous and impulsive

What does that mean for Airlines?

It is hard to establish a loyal relationship with customers

Social media presence is more important than before

Brand images are fading away

Ancillaries are driving success more than traditional sources of income

New touchpoints with customers need to be established in an environment where they feel comfortable -> social media

Elevate your customer experience to new levels with Assisto

THE ANSWER: CHATBOTS! A BOT CAN...

04

08Utilize the up-and cross-selling potentials together with various partners

Reach new customers and make them your passengers

03

07Reconnect with your customers

Easen up the booking process and help generating more revenue

02

06Establish a new direct sales channel

Help you engage with your customers in their favorite environment – social messaging platforms

01

05Give your brand a unique voice

Boost your customer's user experience and satisfaction through personalized treatment

Our Assisto for Airlines starter pack:

Search Flights

Explore new destinations

Get a taxi/ hotel/ restaurant and other upselling

Access a vast volume of users

Cross-sell with local partners

Up-sell additional services

Service your customers

Acquire younger customers

Create a new user touchpoint

Book flights Check-in

Hotel Taxi Restaurants Media content

Airlinecompanysystems

Persistentstorage

CHATBOT

MODULE 1

MODULE 2

MODULE 3

MODULE 4

Searching & booking flight

Check-in reminder & flight-delay notification

Upselling

Natural language processing

Facebook

Skype

Other

IOS

IOSuser

Android user

Be one of the first movers to engage your customers in a new digital space. Make them feel comfortable during the entire journey – from their living room to the beach.

Assisto for Airlines helps you to link you services to local partners at origin and destination and giude your customer not only from A to B, but from door to door. Because after all, nobody can win alone – Let Assisto help you.

VOYEGOPenthouse, Blackthorn Exchange, Bracken Road, Sandyford Industrial Estate, Dublin 18, D18 P3Y9

www.voyego.com

POWERING DIGITAL TRAVEL

VOYEGO is part of Comtrade Group, a leading IT provider with offices in 16 countries across the

globe. The group was established in 1990 and operates through 27 companies with over 2,000

employees. Voyego develops tailor-made software solutions and opens up novel possibilities and

business opportunities in the mobility and travel industry.

Our extensive expertise and domain knowledge are the bedrock of this unique combination of

content creation, thought leadership and advisory. Our consulting services span Ireland, China,

Singapore, Germany, Slovenia and Austria. Using emerging technologies such as AI, Chatbots

and Blockchain, the Digital Transformation Lab is paving the way in the industry. Through the

digitalization of airlines and ground mobility providers, Voyego is enriching the mobility

experience of millions of people across the globe.

VOYEGO