elke bastian aris product marketing - scheer gmbh · digital business platform analytics &...

Elke Bastian

ARIS Product Marketing

© 2017 Software AG. All rights reserved. For internal use only

2 |

ARIS


AT A GLANCE

FIRST BPA PLATFORM

2M END

USERS

WORLD-

WIDE 450.000 COMMUNITY

MEMBERS

10.000+ CUSTOMERS

25 YEARS OF SUCCESS

TOP-RANKED BY LEADING ANALYSTS SINCE

1996

3 |

BARC PRODUKTSTUDIE, DEZ 2016

© 2017 Software AG. All rights reserved.

PROZESSMODELLIERUNGSWERKZEUGE

„Mit dem aktuell im vierten

Quartal 2016 getesteten

Release konnte die

Software AG Ihre Best-

Bewertung „Siegel in Gold“

weiter ausbauen.“

„Software AG – wie erwartet erstklassig“

„Alle geforderten Kriterien der

Anwendungsunterstützung zu

Modelladministration, Standardnotation,

Ausgereiftheit der Methoden, Collaboration

und Modellanalyse konnten von ARIS

vollumfänglich erfüllt werden.“

Quelle: http://barc.de/Artikel/software-ag-wie-erwartet-erstklassig

4 |

SOFTWARE AG’S


DIGITAL BUSINESS PLATFORM

ANALYTICS & DECISIONS Streaming Analytics Operational Intelligence

PROCESS Business Process Management

Agile Applications

INTEGRATION Integration

API Management

IN-MEMORY DATA In-memory Data Fabric

BUSINESS & IT

TRANSFORMATION

Business Process

Analysis

Governance, Risk &

Compliance

IT Portfolio Management

Enterprise Architecture

Management

+ HYBRID

CLOUD

ON PREMISE

powered by

ARIS & ALFABET

powered by

TERRACOTTA

powered by

WEBMETHODS

powered by

APAMA & WEBMETHODS

powered by

WEBMETHODS

5 |

Strategize

& Design

Implement &

Execute

Business Models

Process landscape

Customer Journeys

Risks

IT architecture

IoT scenarios

CAPABILITIES

ARIS PLATFORM

ARIS Architect, Connect

• Modeling

• Analysis

• Reporting

• Simulation

• Publishing

• Mobile Apps

6 |

Monitor &

Control Strategize

& Design

Implement &

Execute

Business Models

Process landscape

Customer Journeys

Risks

IT architecture

ARIS Architect, Connect

• Modeling

• Analysis

• Reporting

• Simulation

• Publishing

• Mobile Apps

ARIS Aware

• Visual Analytics

• Dashboards

ARIS PPM

• Process

Monitoring /

Mining

ARIS GRC

• Risk Mgmt

• Compliance

Mgmt

• Audit Mgmt

IoT scenarios

CAPABILITIES

ARIS PLATFORM

7 | © 2017 Software AG. All rights reserved. For internal use only

PROCESS COLLABORATION

MOBILITY

& CLOUD CUSTOMER

EXPERIENCE

PERFORMANCE &

VISUAL

ANALYTICS

INTERNET

OF THINGS GDPR

RISK &

COMPLIANCE


PROCESS COLLABORATION

SET ON ROLE-BASED

COMMUNICATION

INCLUDE ALL

STAKEHOLDERS &

LET THEM

CONTRIBUTE

CONTINOUSLY

IMPROVE

PROCESSES

9 |

CONSUME, CONTRIBUTE & COLLABORATE


UX IMPROVEMENTS, THEMING AND STATISTICS

• New shortcut favorites for quick access to users’

content

• Embedded multi-media content that makes

publishing more interesting

• Extended collaboration

What‘s new?

• UI/UX improvements

• Favorites/star content

• Steps view & glossary enhancements

• Highlighting gets object-based

• Profiles for target-driven views & functionality

• Publication of multi-media content

• Business Usage statistics

Publishing & Search

1

• Daily/weekly/monthly e-mail digests of news

• API/export functionality

Collaboration & Governance

2

• Theming to get rid of individual CSS changes

• Asset rollout with tenant management

Admin. & Technical Enhancements

3

10 |

ARIS CONNECT/ARIS CLOUD


BUSINESS USAGE STATISTICS1 – POWERED BY ARIS AWARE

A Center of Excellence always wants to know what happens on their platform to derive

wise roll-out decisions for their transformation programs

1 This feature requires configuration changes for activation or parametrization purposes

KPI on Viewing

KPI on Modeling

KPI on Collaboration

KPI on Governance

ARIS Cloud Adv: no

ARIS Cloud Enter: yes

11 |



STEPS VIEW ENHANCEMENTS1

The Steps View is crucial to roll-out business process-related information to business users in a

simplified way. As it is so important, it gets a bunch of enhancements


Steps View to show operator related

information

It must be necessary to switch between the full

process (Diagram View, birds eye view) and

the reduced one (Steps View)

Provide SSC for Steps View fact sheets

When having multiple options (e.g. start nodes,

after split), more important options to be shown

first

Show tooltip in steps view for very long names

ARIS Cloud Adv: partly


12 |



PROFILE-BASED VIEWS FOR DIFFERENT ROLES / USER GROUPS1

Different target groups have a different need for information and functionality. You now assign user

groups to profiles which define what user see and what they can do


Determines in the portal

what tabs are shown and which one

is default

which functionality is exposed

People with profile

„Viewers“ are getting

„Steps View“ first and

not seeing „Tasks“

User Group

ARIS Cloud Adv: no


13 |



MULTI MEDIA PUBLICATION IN THE PORTAL

To catch a business users attention, content published (e.g. for a QMS) needs to be catchy and

simplistic. Multi-media content publication is a game changer

ARIS Cloud Adv: no


VIDEO (embedded

player; shown

in fullscreen)

IMAGE (stored in

ADS; shown

in fullscreen)

14 |



CONTRIBUTION – INFORM WORKFLOW

To make an owner aware of changes which have been made, we introduced the ‘Inform owner on

change’ mini-workflow

ARIS Cloud Adv: no



This new workflow is meant for Contribution

users who have made changes via the Portal.

After having done their changes, they can simply

start this workflow to inform the owner that these

changes have been made.

15 |



REPORTS WITH DIALOGUES IN ARIS CONNECT

More extended reports can be run in ARIS Connect if the reports allow further specification

of criteria (e.g. level, output format etc.). Choices are shown in dialogs

ARIS Cloud Adv: yes



MOBILITY

& CLOUD

MAKE PROCESSES

AVAILABLE

ANYTIME,

ANYWHERE

EMPOWER

BUSINESS USERS

SET ON A FLEXIBLE

INFRASTRUCTURE

ARIS ARIS

MOBILE

17 |

BUSINESS FROM ANOTHER PERSPECTIVE


CUSTOMER JOURNEY MAPPING AND TOUCHPOINT ANALYSIS

CUSTOMER EXPERIENCE

OUTSIDE-IN APPROACH - FROM

THE CUSTOMER’S PERSPECTIVE

COMBINE INTERNAL & EXTERNAL

PERSPECTIVE

INCREASE CUSTOMER

SATISFACTION & VALUE

18 |

BUSINESS FROM ANOTHER PERSPECTIVE


CUSTOMER JOURNEY MAPPING AND TOUCHPOINT ANALYSIS

19 |

CXM WITH ARIS - 1


CUSTOMER SEGMENTATION MAP

The CXM method is extended with the customer

segmentation map

Customer segmentation map:

Can be used to depict a company's

customer segments and to group

clients according to specific key

characteristics.

Customer segment:

Describes the community of

customers or businesses that you are

aiming to sell your product or

services to. A customer segment is a

group of individuals who are similar in

specific ways, such as age or

interests.

AT A GLANCE

20 |

The CXM method is extended with the customer segmentation map

CXM WITH ARIS - 2


Objects:

• Products/services

• Revenues

– Revenue type

– Total revenue

• Risks

• Initiatives

• Customer Journey

Customer segment attributes

• Name

• Description

• Relevance

– very important, important, average, less important,

almost unimportant

– Describes the relevance of the customer segment to the

business.

• Loyalty

– low, medium, high

– Describes the degree to which a customer believes that

your company's product or service offer is the best

option. The loyalty of a customer is highly influenced by

the customer's experience with your company.

CUSTOMER SEGMENTATION MAP DETAILS

21 |

PERFORMANCE &

VISUAL

ANALYTICS

MEASURE &

ANALYZE PROCESS

EXECUTION

CONSIDER CONTENT

& CONTEXT

MONITOR & VISUALIZE

KPI’s WITH

DASHBOARDS


22 |

ARIS AWARE


THE KEY FOR CLEAR INSIGHTS & BETTER DECISIONS

connect internal

and external data

& derive new

insights

ENRICHED

ARIS CONTENT

CONTEXT-

SENSITIVE

DASHBOARDS

build dashboards

once and use them

in different contexts

OUT-OF-THE-

BOX USE

CASES

INTERACTIVE

ANALYSES

use predefined

chart solutions &

templates

interact with

models and charts

to get the details

STAKEHOLDER

SPECIFIC KPIs

provide specific

information for

each level of

business


Consolidated Dashboards

Dynamic Charts & KPIs

Queries & Spreadsheets

CONNECTED

DATA

ARIS Repository

APG

PPM

GRC

CSV

Excel

JSON

XML D A

T A

S

O U

R C

E S

INTERACTIVE ANALYSES

IN ARIS CONNECT

Enterprise

Architecture

Management

Customer

Experience

Management

Process

Performance

Management

Business Usage

Monitoring

Center of

Excellence 1

2

3

4

5

OUT-OF-THE-BOX USE CASES

Configurable data

acquisition for

individual use

cases

Ready-to-start

solutions for CoE &

Usage Statistics

Reusable chart &

dashboard

templates

Stakeholder &

content specific

views

ARIS AWARE NEW ARIS CONNECT SERVER EXTENSION – AN OVERVIEW


DASHBOARDS IN ARIS CONNECT

ARIS AWARE side-by-side

dashboards

assigned to

(meta-) content

home dashboards

typically without a specific

context

overview dashboards

improve the models’ fact sheet

dashboarding tab

separated model-related dashboards

for different personas, topics or use

cases

25 |

ARIS AWARE


Innovative, context-sensitive and story-telling visualization of KPIs

Analysis seamlessly and fully integrated in ARIS Connect

26 |

ARIS AWARE - PROCESS PERFORMANCE


Sensors

Actual measured

KPIs from ARIS

PPM side-by-side in

design context!

# process instances

material cost

error rate

sales status

throughput time

revenue

27 |

ARIS PROCESS PERFORMANCE MANAGER 10


REBRAND "WEBMETHODS PPM" IN "ARIS PPM"

With ARIS 10, PPM is again part of the ARIS product line.

28 |

WHAT CAN YOU DO WITH ARIS PPM?


ANALYTICS FOR DISCOVERED PROCESSES Which steps

are executed?

How are the

steps executed?

Interactive

filtering of

process paths

Process structure

shows real behavior for

the selected processes

29 |

ARIS PPM


ADDRESSING DIFFERENT PERSONAS

PPM Dashboard PPM GUI

Advanced tool for

Process Analysts

• Subject matter and domain

knowledge

• Advanced process analytics

Lightweight tool

for Managers and

Business Analytics

• Line of business

• View insights and

take action in business

ARIS & ARIS Aware

Integrated tool for

Process Designers

• Process owners

• Provide performance metrics

• Compare and analyze to-be

and as-is processes

PPM server

30 |

ANALYTICS FOR DISCOVERED PROCESSES


PROCESS BENCHMARKING

Process weak points

identified in behavioral

pattern

Best Performer

due to lean processes

31 |

PROCESS DESIGN VS. ACTUAL EXECUTION


ARIS PPM & ARIS AWARE

Overview of

to-be

process model

Measured process

with refined functions

of overview model


INTERNET

OF THINGS

CONNECT IOT TO

BUSINESS PROCESSES

PLAN IOT PROJECTS

MODEL & DESIGN

IOT OBJECTS

33 |

ARIS FOR IoT


IoT OBJECTS, SENSORS, ACTUATORS

IoT actuator device

IoT object in process

IoT sensing

device

IoT-related risks

Events emitted and

consumed by IoT objects

IoT data variables

IoT object

34 |

YOUR FIRST LINE DEFENSE FOR

GDPR COMPLIANCE


GDPR RISK &

COMPLIANCE

PERFORM

READINESS

SURVEYS

ASSESS DATA

PROTECTION

IMPACTS

PROOF GDPR

COMPLIANCE

35 |

GOVERNANCE, RISK & COMPLIANCE


CLOUD, SCALABILITY, REPORTING, USABILITY

ARIS Risk &

Compliance

Manager

(Private Cloud)

ENSURE COMPLIANCE

Build and maintain an efficient

internal control system that covers

all laws and regulations and provides

an up-to-date status overview.

CONTROL AND MITIGATE RISKS

Take immediate measures to mitigate

risks and implement the right

controls.

PLAN AND EXECUTE AUDITS

Support audit management activities,

from planning, execution to reporting

to save time and costs.

• Stabilization & optimization private cloud offering

• Scalability improvements

GRC@Private Cloud

1

• Next step in ARIS based reporting: dialogs

• ARIS & ARCM objects in the same report

• Additional capabilities in script-based reporting

Optimized Reporting

2

• Improvement usability (status panel, breadcrumb)

Usability 3

• Control execution documentation via subscription

• Risk assessment improvements – evaluation

Further

5

• ARCM reports support user interaction

• Repeating headers in reporting for lists

• New status panel with additional information (status, last editor

and user role) in all forms

• New event type control execution allows CEP subscription

• Separated evaluations for qual. and quant. risk assessments

What‘s new? • Compliance with EU General Data Protection

Regulation (GDPR)

GDPR Support 4

36 |

WHAT IS EU GDPR?


GENERAL DATA PROTECTION REGULATION

Strengthen and

unify data

protection for

individuals within

the European

Union (EU)

European

Commission

Personal data

It’s time to react!

New unified regulation

within the EU!

Give EU residents back

control of their personal

data and simplify the

regulatory environment

for international

business.

Affecting

• All organizations

processing data from

EU residents

• Export of personal

data outside the EU

• Policy procedures

varying from one

member state to

another

Effective

May 25,

2018


REPLACES THE PATCHWORK OF DATA PROTECTION RULES SOME ARE CALLING IT A 'MILESTONE OF THE DIGITAL AGE‘

Penalties can amount to

20 million € or 4% of global revenue

Or else…

* Selection

Right to be forgotten

Right to obtain consent

Right to restriction of

processing

Right of access

by the data subject

Right for data portability

Rights of EU-Citizens*

Protects data of all EU

residents everywhere

Extended definition of

private data

Data Controller &

Data Processor

Who & What?

Assign Data Protection Officer

72h Report data breaches

Run privacy impact analysis

Privacy by design & default

Accountability

Obligations for Processors*

38 |

YOUR COMPANY ISN’T READY FOR GDPR COMPLIANCE


Many diverse

stakeholders

across the

enterprise

Distributed

information on

data and

processing

activities

Inadequate

information

quality on data

and processing

activities

Constantly

changing business

demands and IT

landscape

Lack of GRC

framework for risk

assessment

and mitigation

No systematic

planning

process for new

technologies

39 |

COMPLY WITH THE GDPR EFFECTIVELY AND EFFICIENTLY

360-degree view of data, the processes

that create/use it, the systems that

process it, its movement between

systems / processors / controllers /

countries

Data transparency Data transparency

Up-to-date, reliable information in

variable formats immediately available

for provision to subjects / authorities on

current and planned processing and

compliance activities.

Reporting efficiency Reporting efficiency

Ensure policies, principles, roles and

responsibilities are understood and

enforced.

Company-wide commitment

Heightened risk awareness supported

by impact analysis, risk assessment,

issue and incident management.

Data transparency Risk sensitivity

Continued business and IT innovation

with confidence of GDPR compliancy.

Reporting efficiency Informed transformation

Greater personalization of customer

experience that includes personal data

protection rights.

Customer intimacy

40 |

Risk Mitigation & Governance Insight, Analysis & Planning

• Transparency into processes / data / IT

• Extensive documentation of processes and

processing activities

• Information provision for EU subjects

• Evidence for GDPR compliancy

• GDPR impact assessment on projects

• Readiness surveys

• Policies and principles

• Roles and responsibilities

• Controls and audits

• Risk assessment and mitigation

• Issue and incident tracking

THE SOFTWARE AG GDPR FRAMEWORK

Business and IT Transformation Strategy Planning and Execution

YOUR FIRST LINE DEFENSE FOR GDPR COMPLIANCE THE CAPABILITIES YOU NEED

41 |

ARIS ALFABET INTEROPERABILITY REPOSITORY FEDERATION LAYER

Data maintained in either ARIS or Alfabet can be re-used in the other application to ease data

maintenance and to prevent data inconsistencies between the different management tools. The

interoperability allows for the regular synchronization of (risk) data between ARIS and Alfabet.


ARIS

repository

Alfabet

repository

any kind of information

any kind of information

42 |

ALFABET & ARIS FOR GDPR SOLUTION POSITIONING

GRC BPA

GRC functions BPA functions IT functions


43 |

ARIS EXTENSION PACK GDPR

• New filters with conventions to document processing activities and GDPR-

relevant qualification of application systems, processes, data

• Method extensions for processing activities including risk assignment

• New data privacy classification attributes

• New ARIS and ARCM analysis and management reports

• New fact sheets for ARIS Connect for maintaining processing activities

• An out-of-the-box technical term model with detailed GDPR content

• Out-of-the-box example questionnaire templates (readiness and qualification)

• GDPR-specific impact type for risk assessment in ARCM

• Enhanced interoperability between ARIS and Alfabet


NEW FEATURES FOR ARIS

44 |

MIGRATION


45 |

ARIS 10 MIGRATION


EASY INSTALLATION WITH MINIMAL DOWNTIME

ARIS 9.8.6/7

installation

ARIS 10

installation ARIS 9.x

Software updates via

service packs

Automatic data

update by setup

Backup

tenant

Restore

tenant

No over install,

but side-by-side

• All ARIS 9 data gets migrated, incl. configuration, customizing &

3rd party integration

• Detailed Migration guide is part of the completely new structured

ARIS installation & administration documents on the ARIS DVD

Fresh setup

46 |

WHAT’S NEXT?


47 |

IT solution concepts

Business continuity management

Policy management

Tender document generation

Digital contract design

Standard operating procedures

…

ARIS

repository

• Use-case based & document-like

documentation

• Combination of high-structured and

semi-structured content

• Role-specific access for internal and

external users

• Sharing & governance capabilities

• Versions, variants and review

management

Documents

Images

Text

Video

Organization &

people

Systems & devices

Processes & CX

Business model &

strategy Information & data

Risks & controls

ARIS INNOVATIONS: DIGITAL BOOKS


A NEW APPROACH TO CORPORATE DOCUMENTATION

USE CASES

48 |

Combination

of different

content types

dynamically

embedded

Structured

content view

and navigation

Rich-text editing

and formatting

Status on a full

document and

single chapters

Reuse of ARIS

content in

textual, table-

based and

graphical form

Assign tasks

& track status

See and

compare

changes

49 |

OUTLOOK


ROADMAP ARIS FOR IOT

Analyse IoT-enabled

processes with

ARIS Aware & ARIS PPM

Apr 2017 Oct 2017 Oct 2017+

Model IoT objects & manage

IoT-enabled business processes

Transform

complex event logic to

Device Integration Platform

and Apama

Visual

analytics

50 |

NEXT INNOVATIONS: PROCESS VARIABILITY & ADAPTION


MASTER

Region

DACH EMEA

Product line

Car Truck Context

Characteristic

Context

• Time

• Region

• Product

• Division

• Milestone

• …

Provisioning of Masters & Variants

Request variant

Roll-out adapted masters

Roll-in of local (variant) best

practices

Language translation

51 |

WHERE TO FIND MORE?


53 |

ARIS NEWSLETTER


SUBSCRIBE AT www.ariscommunity.com FOR REGULAR UPDATES

http://www.ariscommunity.com/

54 |

ARIS NEWSLETTER


DOWNLOAD OLDER ISSUES IN PDF FORMAT


ARIS AWARE

2-MONTH TRIAL LICENSES

Customers using ARIS 10 can request a 2-month trial license at

http://ariscommunity.com/users/christina-heller/2017-04-19-aris-aware-out-now-get-your-

free-trial.

CUSTOMER WEBINARS

Watch recording:

Englisch

ON PREMISE & ENTERPRISE CLOUD

ARIS Aware will be available for ARIS Enterprise Cloud as of GA.

http://ariscommunity.com/users/christina-heller/2017-04-19-aris-aware-out-now-get-your-free-trial
























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