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EMBARQ Florida, Inc. d/b/a CenturyLink Local Terms of Service

Florida EFFECTIVE: July 11, 2017 5th Revised Title Page 1 This Local Terms of Service contains regulations and rates applicable for the furnishing of Basic Local Exchange Service, Long Distance Message Telecommunications, Wide Area Telephone Service, and for other general customer services, and facilities associated with the above services offered by Embarq Florida, Inc., the Telephone Company, and/or Company within the State. [1] This Local Terms of Service replaces the General Exchange Tariff previously filed with the Florida Public Service Commission for United Telephone Company of Florida and for Central Telephone Company of Florida. Material previously found on this page now appears on Title Page 1.1.

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Florida EFFECTIVE: July 11, 2017 Original Title Page 1.1 Differences in rates and rate application between certain exchanges are noted. Wherever the designations United Telephone exchanges only and Central Telephone exchanges only appear in this Local Terms of Service, they refer to particular exchanges as follows: UNITED TELEPHONE [2]

Apopka, Arcadia, Astor, Avon Park, Belleview, Beverly Hills, Boca Grande, Bonita Springs, Bowling Green, Bushnell, Cape Coral, Cape Haze, Clermont, Clewiston, Crystal River, Dade City, Eustis, Everglades, Forest, Fort Meade, Fort Myers, Fort Myers Beach, Groveland, Howey-in-the-Hills, Immokalee, Inverness, Kenansville, Kissimmee, LaBelle, Lady Lake, Lake Placid, Leesburg, Lehigh Acres, Marco Island, Montverde, Moore Haven, Mount Dora, Naples, North Naples, Ocala, Ocklawaha, Okeechobee, Orange City, Port Charlotte, Punta Gorda, Reedy Creek, Saint Cloud, Salt Springs, San Antonio, Sanibel-Captiva Islands, Sebring, Silver Springs Shores, Tavares, Trilacoochee, Umatilla, Wauchula, West Kissimmee, Weirsdale, Wildwood, Williston, Windermere, Winter Garden, Winter Park, Zolfo Springs CENTRAL TELEPHONE [2]

Bonifay, Cherry Lake[3], Cottondale, Crawfordville, Crestview[3], DeFuniak Springs, Destin[3], Fort Walton Beach, Freeport, Glendale, Greenville, Greenwood[3], Kingsley Lake, Lawtey, Madison, Marianna, Monticello, Ponce de Leon, Reynolds Hill, St. Marks, Santa Rosa Beach, Seagrove Beach, Shalimar, Sneads, Starke, Tallahassee, Westville Interstate communication services are furnished through facilities provided by the Company for the transmission of intelligence by electrical impulse, principally by means of wire, radio, or a combination of both. [1] Wherever in this Local Terms of Service the terms "Company" or Telephone Company, the names

United Telephone Company of Florida, United Telephone, Central Telephone Company of Florida, Central Telephone or "Embarq Florida, Inc." appears, that shall mean and shall refer to Embarq Florida, Inc. d/b/a CenturyLink, unless the context clearly indicates otherwise.

[2] Effective October 15, 2016, rate center consolidations resulted in the following revisions to this list of

exchanges:

Cape Coral includes the geographical area formerly served by the North Cape Coral and North Fort Myers exchanges

Crawfordville includes the geographical area formerly served by the Sopchoppy exchange

Inverness includes the geographical area formerly served by the Homosassa Springs (including Chassahowitzka) exchange

Lake Placid includes the geographical area formerly served by the Spring Lake exchange

Sanibel Island includes the geographical area formerly served by the Pine Island exchange

St. Marks includes the geographical area formerly served by the Panacea exchange [3] Effective July 11, 2017, rate center consolidations resulted in the following revisions to this

list of exchanges:

Cherry Lake includes the geographical area formerly served by the Lee exchange.

Crestview includes the geographical area formerly served by the Baker exchange.

Destin includes the geographical area formerly served by the Valparaiso exchange.

Greenwood includes the geographical area formerly served by the following exchanges: Alford, Grand Ridge, and Malone.

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Florida EFFECTIVE: March 1, 2013 Original Title Page 2

Trade Names, Trademarks and Service Marks Used in this Local Terms of Service Below is a list of trade names, trademarks and/or service marks for services which are offered in this Local Terms of Service. These trade names, trademarks and/or service marks are owned by CenturyLink, Inc. or a subsidiary of CenturyLink, Inc. and are used by the Company with express permission. Trademark and service mark designations will not be listed hereafter in the Local Terms of Service. However, the laws regarding trademarks and service marks will still apply. Trademarks and service marks that are owned by CenturyLink, Inc. or a subsidiary of CenturyLink, Inc. cannot be used by another party without authorization. CENTURYLINK CORE CONNECT

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Florida Section A1 EFFECTIVE: March 1, 2013 Original Page 1

EXPLANATION OF TERMS ACCESS LINES - A telephone facility between the station protector on the customers telephone service or PBX to, and including, the serving central office main frame. ACCESSORIES - Devices which are mechanically attached to, or used with, the facilities furnished by the Company and which are independent of, and not electrically, acoustically or inductively connected to the communications path of the telecommunications systems. ACOUSTICAL CONNECTION - A connection made by sound. ADD-ON - A feature which permits a station user to add another station to the conversation on incoming central office trunk calls. AFFILIATED ENTITIES - Affiliated entities are those corporations, partnerships, proprietorships or other groups that hold stock in excess of fifty percent (50%) of the stock of the entity which claims to be affiliated. AGENT OR REPRESENTATIVE - One authorized to act on behalf of another, usually by legal contract. AIRLINE MEASUREMENT - The shortest distance between two points. Also see Mileage. ALTERNATING CURRENT SUPPLY - Electrical energy which is used for power purposes, for protection of equipment in humid areas, and for the operation of bells and signal devices. AUTHORIZED PROTECTIVE CONNECTING MODULE - A protective unit which is designed and manufactured in compliance with standards as set forth by Part 68 of the FCC rules and regulations. AUTHORIZED USER - A person, firm, or corporation, other than the subscriber, who has been authorized by the Company to communicate over a private line or channel according to the local terms of service and (1) on whose premises a private line service is terminated or (2) who receives from or sends to the subscriber over such private line or channel communications relating solely to the business of the subscriber. AUXILIARY LINE - An individual circuit connecting an additional main station with a central office for one-way (inward to the subscriber) service in order to relieve the load on the first individual line. AUTOMATIC IDENTIFICATION OUTWARD DIAL (AIOD) - Provides the capability of automatically identifying the number being called and the number from which the call originates. BASIC TERMINATION CHARGE - A charge applying when a subscriber discontinues a service prior to the expiration of the initial service period designated for such item. The basic termination charge is an amount established for an individual service from which the termination charge is computed. BATTERY - Electrical energy for talking and signaling purposes other than ringing except in the case of intercommunicating systems when direct current may be used for ringing the station bells. BAUD - A unit of signaling speed which is the reciprocal of the time duration in seconds of the shortest signal element (mark or space) within a code signal. The speed in bauds is the number of signal elements per second.

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EXPLANATION OF TERMS BILL TO THIRD PARTY - A billing arrangement by which a call can be charged to an authorized station as determined by the Company other than the station originating the call or the station where the call is terminated. BRIDGING CONNECTION - Amplifying equipment and services required to connect a station, or an interexchange channel serving a station, at an intermediate point on an interexchange network or to connect an additional station at a terminal point. BUILDING (SAME) - The term Same Building, as it applies to other than Shared Tenant Service buildings, is to be interpreted as a structure under one roof, or two or more structures under separate roofs but connected by covered passageways not crossing public thoroughfares, in which the cable of the Company can be safely run provided the plant facility requirements are not appreciably greater than would be required normally if all structures were under one roof. In those cases where there are several structures under separate roofs, but connected by enclosed passageways and the plant facility requirements for furnishing telephone service are appreciably greater than would be required normally if all the structures were under one roof, the term Same Building applies individually to each of the separate structures. Pipes and conduit are not considered enclosed passageways. BUILDING (SINGLE) - In a Shared Tenant Service application, the term single building means one structure under one roof. Separate buildings superficially connected are not considered as one building. CALL - An attempted or completed communication. CALL AGGREGATOR - Any vendor that, in the ordinary course of its operations, makes telephones available to the public or to transient users of its premises for telephone calls using a provider of operator services. CALLING AREA LOCAL - The area within which telephone service is furnished subscribes under a specific schedule of exchange rates and without long distance charges. A local service area may include one or more exchange service areas under extended area service arrangements. CANCELLATION CHARGE - A charge applicable under certain conditions when an application for service and/or facilities is canceled in whole or in part prior to the completion of the work involved. CAPTION LISTING - The listing of the subscribers name without address or telephone number followed by a series of indented listings covering branches or different departments of the business or other listings associated with the residence. CENTRAL OFFICE - A switching unit for establishing telephone communication between stations by having the necessary equipment and operating arrangements for terminating and interconnecting lines and trunks. CENTRAL OFFICE AREA - The specific section or area served by a single central office and serving all subscribers lines which have a common central office designation. CENTRAL OFFICE CONNECTING FACILITY - A facility furnished to an Other Common Carrier by the Company between the terminal location of the Other Common Carrier and a point of connection on the Company premises.

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EXPLANATION OF TERMS CENTRAL OFFICE LINE - A circuit extending from a central office to the demarcation point of an individual line, rotary line, or a PBX trunk. CHANNEL - An electrical path suitable for the transmission of communications. CHANNEL TERMINATION - The facilities required for terminating and connecting an interexchange channel to a station or the facilities required where, at the request of the customer, such an interexchange channel is terminated in a telephone company central office. CLASS OF SERVICE - A description of telephone service furnished a customer in terms such as:

a. For Exchange Service:

1. Grade of Line: Individual Line 2. Type of Rate: Flat Rate or Measured Rate 3. Character of Use: Business or Residence

b. For Long Distance Telecommunications Service:

1. Type of Call: Station-to-Station, Person-to-Person, etc.

c. For Wide area Telecommunications Service:

1. Type of Rate: Outward or TFC Service

COIN DROP PAY TELEPHONE - A telephone station equipped with a device for collecting money in payment of telephone messages and used in connection with pay telephone service. COINLESS PAY TELEPHONE - A pay telephone connected directly to the Telephone Company or another Carrier for the placing of collect, credit card and third-number billed calls only. COLLECT CALL - A billing arrangement by which the charge for a call may be reversed (charged to the called station) provided the charge is accepted at the called station. A collect call may be billed to a credit card or third party number. COMMON BATTERY SERVICE - The type of telephone service in connection with which electrical energy for talking and signaling is supplied from a central point. COMMUNICATING DEVICE - A device consisting of a transmitter, receiver, network control signaling unit, and associated apparatus and so connected as to permit the sending and receiving of telecommunication messages. COMMUNICATING SYSTEMS - Channels and other facilities which are capable, when not connected to telecommunications services, of communications between customer-provided terminal equipment.

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EXPLANATION OF TERMS COMPANY - Whenever used in this Local Terms of Service, Company refers to Embarq Florida, Inc., (formerly United Telephone Company of Florida and/or Central Telephone Company of Florida) unless the context clearly indicates otherwise. COMPANY STATION - A station for which the central office equipment, lines and station equipment are owned and maintained by the company and provided as a part of the Companys service offering. COMPLETED CALL - A completed call is a calling attempt by the subscriber that results in an off-hook condition at the receiving end. Such conditions shall include the following actions:

a. The called party responds by personally answering the call;

b. A customer controlled automatic answering device responds by answering the call;

c. A Company recording, under the control of the called party responds to the calling attempt (i.e., Call Block, Anonymous Call Rejection would be completed calls), except for attempts defined as incomplete calls; and/or

d. The calling attempt, when under the control of the called party (i.e., Call Forwarding Busy,

Call Forwarding Dont Answer, etc.), is forwarded to another telephone number which results in one of the conditions described preceding.

CONFORMANCE NUMBER - An identifying number assigned by the FCC to a particular model of conforming answering device incorporating an authorized protective connecting module when that model or device is in conformance with the provisions set forth by the FCC in its technical reference for conforming answering devices. CONFORMING ANSWERING DEVICE - A customer-provided device which automatically answers incoming calls; transmits a prerecorded voice message or appropriate audible signal to the calling party; records a voice message from the calling party if so designed and arranged; and automatically disconnects from the line in a prearranged manner on completion of the last of the functions for which it was designed and arranged as described in this paragraph. The conforming answering device may include remote interrogation and/or device function control. A conforming answering device must incorporate an authorized protective connecting module and must bear a valid conformance number. CONNECTING ARRANGEMENT - The protective equipment to accomplish a direct electrical connection of customer-provided facilities with the facilities of the Company, or of facilities of the Company with other facilities of the Company when such customer provided equipment does not conform with the FCC Rules and Regulations on terminal equipment. CONNECTING COMPANY - A corporation, association, firm or individual owning and operating a toll line and/or one or more central offices providing local exchange telephone service to the public and with whom the Company interchanges traffic. CONSTRUCTION CHARGE - A separate initial charge for construction of pole lines, circuits, facilities, etc., in excess of that contemplated under the rates quoted in local terms of service. CONSULTATION HOLD - Permits a station user to hold an existing external call while originating a new call for the purpose of consultation. After consultation, the initial call can be restored.

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EXPLANATION OF TERMS CONTINUOUS PROPERTY - A continuous plot of ground, including any building thereon, which is used exclusively by the customer (or by an authorized user of the customers service) and which is not separated by property occupied by others. Application of continuous property treatment to the campus of a college or university will be based upon the following:

a. In evaluating continuous property for a college or university, especially in a metropolitan area, a map of an individual campus of a college or university will be considered for determining continuous property.

b. The addition of properties, not shown on the original map, when being made a part of the

campus, will be reviewed by the Company for consideration as continuous property.

c. Where maps are not available, the Company will review the general campus area in determining whether off-campus property additions can reasonably be considered as continuous property.

CONTRACT - The service agreement between a customer and the Company under which service and facilities for communication between specified locations for designated periods and for the use of the customer and the authorized users specifically named in the contract are furnished in accordance with the provisions of this Local Terms of Service. CONTRACT PERIOD - The length of time for which a subscriber is responsible for the charges associated with service and facilities. COST - Wherever the word cost is used in this Local Terms of Service, it is intended to cover the cost of labor, material, and incidentals, plus a charge for supervision. CUSTOMER - Any person, firm, partnership, corporation, municipality, cooperative organization or government agency furnished communication service by the Company under the provisions and regulations of its local terms of service. Same as subscriber. CUSTOMER OF RECORD/SUBSCRIBER OF RECORD - A person, firm, partnership, corporation, municipality, cooperative organization or government agency which orders and is responsible for paying the telephone bill for any form of exchange service furnished by the Company. A subscriber may also be the agent for multi subscribers when the exchange service is for residential individual line service and the service will be used by multi owners of the individual residential apartment, the individual residential condominium unit apartment or the single-occupancy residential house. CUSTOMER PREMISES - The discrete real property owned, leased, or controlled by a customer for the customers own business or residential purposes. CUSTOMER PREMISES EQUIPMENT (CPE) - Terminal equipment owned and maintained by the customer, such as telephone sets, data terminal equipment, key system equipment, etc. CPE does not include Company-provided pay stations, terminal equipment used for official telephone company business, subscriber multiplexing terminal equipment, subscriber pair gain equipment, transmit earth stations, telecommunications devices for the deaf (TDD) or E911 PSAP equipment.

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Florida Section A1 EFFECTIVE: 08-01-2017 1st Revised Page 6

EXPLANATION OF TERMS CUSTOMER-PROVIDED TERMINAL EQUIPMENT - Devices or apparatus and their associated wiring, provided by a customer, which do not constitute a communications system and which, when connected to the communications path of the telecommunications system, are so connected either electrically, acoustically, or inductively. DATA ACCESS ARRANGEMENT - A protective connecting arrangement for use with the network control signaling unit, or, in lieu of the connecting arrangement, an arrangement to identify a central office line and protective facilities and procedures to determine compliance with criteria set forth in this Local Terms of Service. DATA SET - A device designed to accept from and/or impart to data transmitting and/or receiving terminal equipment material in the form produced and/or accepted by the terminal equipment into a form acceptable for transmission over network facilities. DEMARCATION POINT - The point of physical interconnection (connecting block, terminal strip, jack, protector, optical network interface or remote isolation device) between the telephone network and the customers premises wiring. This point is part of the telephone network provided and maintained by the Telephone Company under local terms of service. The location of this point is:

a. Single line/single customer building - either at the point of physical entry to the building, or at a junction point as close as practicable to the point of entry.

b. Single line/multi customer building - within the customers premises at a point easily

accessed by the customer.

c. Multi line systems/single or multi-customer building - at a point within the same room or within 25 feet of the FCC registered terminal equipment or cross-connect field.

d. Temporary Accommodations Subscriber Premises with inadequate grounding (i.e., some

mobile homes, trailers, houseboats, construction modules) - on a permanent stake, pole or structure with a suitable safety ground.

DESIGN SERVICE - A service that is not immediately available for provisioning and requires treatment, equipment or engineering design (e.g. ISDN-PRI, DS1, Private Line, Foreign Exchange Service). DIGILINK SERVICE - A digital transmission service designed to transmit signals end to end over digital facilities routed through the Companys central offices. DigiLink is furnished at synchronous rates of 2.4, 4.8, 9.6, 19.2 and 56 Kbps between two or more points located within the same LATA. This service is available in United Telephone exchanges only. DIRECT BURIAL - The installation of cables or conductors directly in the earth and not in conduit or duct. DIRECT CONNECTION - Connection of terminal equipment to exchange facilities by means other than acoustic and/or inductive coupling. DIRECT CURRENT SUPPLY - Electrical energy for talking and signaling purposes other than ringing. However, in some inter-communicating systems, direct current may be used for ringing the station bells. DIRECT ELECTRICAL CONNECTION - A physical connection of the electrical conductors in the communications path.

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EXPLANATION OF TERMS DIRECTORY ASSISTANCE CALL COMPLETION (DACC) - A service which provides customers who dial Directory Assistance from a touch-tone telephone the option of having the requested local or intraLATA telephone number automatically dialed and the call completed by the automated Directory Assistance System. DIRECTORY LISTING - The publication in the Companys directory and/or directory assistance records of information relative to a subscribers telephone number, by which telephone users are able to ascertain the call number of a desired station. DISCONTINUANCE OF SERVICE - An arrangement made at the request of the subscriber, or initiated by the Company for violation of local terms of service regulations by the subscriber, for a permanent interruption of telephone service. Once effected, telephone equipment would be removed, if appropriate, from the subscribers premises and a final bill would be rendered showing monies owed to the Company as of the date service was disconnected. DORMITORY STATION - A station furnished to a college or university and located in the living quarters of students, faculty members, or employees. DROP WIRE - Wires used to connect the circuits of open wire, aerial, buried, or underground distribution facilities to a point of entrance to the building where connection is made with the inside wiring. DUPLEX SERVICE - Service which provides for simultaneous transmission in both directions. EMBARQ LOCAL OPERATING COMPANY (a.k.a. Embarq LOC) - The term used to describe Embarq Corporations Incumbent Local Exchange Carrier (ILEC). EQUALIZATION - The treatment applied to a telecommunications channel so that the component frequencies of the program material transmitted have about the same relationship at the two ends of the channel. ENTERPRISE SERVICE - A service plan by which a subscriber can offer his/her customers in selected areas the privilege of calling him/her without payment of toll charges and without having to request that charged be reversed. EXCHANGE - An area served by a central office or group of central offices, together with the subscribers lines connected thereto, forming a local system which furnishes means of telephone intercommunication without toll charges between subscribers within a specified area, usually a single city, town or village; a toll rate center. When an exchange includes only one central office, it is termed a single office exchange, but when it includes more than one central office, the exchange is termed a multi office exchange. EXCHANGE LINE - Any line (circuit) directly or indirectly connecting an exchange station with a central office. Exchange lines are subdivided into Central Office Lines, Main Station Lines, Extension Station Lines, Extension Lines, PBX station Lines, Centrex Station Lines and Tie Lines.

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EXPLANATION OF TERMS EXCHANGE SERVICE - The general telephone service rendered in accordance with Local Terms of Service provisions. Exchange service is a general term describing as a whole, the facilities provided for local intercommunication, together with the right to originate and receive a specified or an unlimited number of local messages at charges in accordance with the provisions of this Local Terms of Service. EXCHANGE SERVICE AREA - The geographical area served by an exchange within which local telephone service is furnished at the exchange rates applicable within that exchange. EXTENDED AREA SERVICE - A type of telephone service whereby subscribers of a given exchange may complete calls to and receive calls from one or more exchanges without the application of long distance message telecommunication charges. EXTENSION LINE - A circuit connecting an extension telephone or extension bell with the telephone circuit to which the main telephone is connected or for connecting a Private Branch Exchange (PBX) station to a PBX switchboard or to another PBX station. EXTENSION LINE MILEAGE - The measurement applying to that portion of an extension line in excess of the length provided by the Company without additional charge. FLAT RATE SERVICE - A classification of exchange service for which a stipulated charge is made, regardless of the amount of use. FOREIGN CENTRAL OFFICE MILEAGE - The measurement applying to a line within the exchange connecting a subscribers main access line or PBX trunk with a central office other than that from which he/she would normally be served, for the use of which a separate circuit charge is made in addition to the basic rate. FOREIGN CENTRAL OFFICE SERVICE - A classification of exchange service furnished to a customer in a multi-office exchange from a central office other than the one from which service would normally be furnished. FOREIGN EXCHANGE LISTING - The listing of a subscriber in the alphabetical list of an exchange other than that for the exchange from which the subscriber is served. FOREIGN EXCHANGE MILEAGE - The measurement applying to a line connecting a subscribers main line or PBX trunk with a central office of an exchange other than that from which the subscriber would normally be served, for the use of which a separate charge is made in addition to the basic rate. FOREIGN EXCHANGE SERVICE - A classification of exchange service furnished to a customer from an exchange other than the one from which he/she would normally be served. GENERATOR - A mechanical device for producing electrical current for ringing. Generators designed to be hand-operated are termed hand generators and those which are not to be hand-operated are termed power generators. GRADE OF SERVICE - The type of service which may be provided to a customer over a telephone access line, such as individual residence, business, rotary or PBX.

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Florida Section A1 EFFECTIVE: May 1, 2017 1st Revised Page 9

EXPLANATION OF TERMS HALF DUPLEX SERVICE - Service which provides for transmission alternately in either direction or for transmission in one direction only. HARM - Electrical hazards to persons, damage to Company equipment, malfunctions of Company billing equipment, and degradation of service to persons other than the user of the subject terminal equipment or communications system, as well as the calling or called party. HOST OFFICE - Denotes an electronic switching system which provides call processing capabilities for one or more Remote Modules or Remote Systems. HUB - Denotes a Company designated wire center where bridging or multiplexing functions are performed. INCOMPLETE CALL ATTEMPT - Calls that are not completed due to insufficient answering capability. Call attempts are considered incomplete if the calling party receives a busy signal, a ring with no answer, or a recorded message stating network difficulty in completing the call, number changed, number invalid, number not in service or number not assigned. INDENTED LISTING - A directory listing indented under another listing. IDENTIFICATION OUTWARD DIALING - Provides the capability of identifying the number being called and the number from which the call originates. INDIVIDUAL LINE (a.k.a. One-Party Line) An exchange access line designated for the connection of one main station. INDUCTIVE CONNECTION - A connection made by using the electromagnetic field generated by the telephone equipment. INITIAL SERVICE PERIOD - The minimum period of time for which service, facilities, and equipment are provided. INSTALLATION CHARGE - A nonrecurring charge applying to the provision of certain services or facilities as distinguished from the service connection charge applicable for establishment of basic telephone service. The installation charge is normally associated with optional service features and may sometimes be called an initial charge. INTERCEPT SERVICE - A service arrangement whereby calls placed to an unequipped nonworking, a disconnected or discontinued telephone number are intercepted by operator, recording or audio response computer, and the calling party is informed that the called telephone number is not in service, has been disconnected, discontinued, or changed to another number, or that calls are received by another telephone. This service is also provided in certain central offices or switching centers to inform the calling party of system blockages, inability of the system to complete a call as dialed, no such office code, all circuits busy, etc. INTERFACE - That point on the premises of the customer at which provision is made for connection of other than telephone company provided facilities to exchange facilities provided by the Telephone Company.

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EXPLANATION OF TERMS INTEROFFICE CHANNEL - That element of a private line service which interconnects Local Channels which serve customers located in different central office areas (wire center serving areas). LIFELINE ASSISTANCE - A program sponsored by the Federal Communications Commission which provides reduction in the price of basic local residential exchange access service to qualifying low-income subscribers. LISTING - The publication in the Companys directory and/or directory assistance records of information relative to a subscribers telephone number, by which telephone users are able to ascertain the call number of a desired station. LOCAL CALLING AREA/LOCAL SERVICE AREA - The area within which telephone service is furnished subscribers under a specific schedule of exchange rates and without long distance charges. A local service area may include one or more exchange service areas under extended area service arrangements. LOCAL CHANNEL - The element of a private line service required for connecting customer premises to the serving wire center. LOCAL EXCHANGE SERVICE - The general telephone service, provided under a specified schedule of rates, which allows a subscriber to originate and receive calls from his/her telephone line through facilities provided for local intercommunication to other telephone lines within a specified area without payment of toll charges. Local exchange service rates may or may not be based on usage, and generally include provisions for the local exchange access line and extended calling privileges to one or more exchange areas where applicable. LOCAL MEASURED SERVICE - A classification of exchange service which may be charged on the basis of local usage, as determined by one or more of the following: 1) the number of calls, 2) the duration of the calls, 3) the distance of the calls, or 4) the time of day the calls are placed. LOCAL MESSAGE - A communication between a calling telephone and any other telephone within the local service area of the calling telephone. LOCAL SERVICE AREA/LOCAL CALLING AREA - The area within which telephone service is furnished subscribers under a specific schedule of exchange rates and without long distances charges. A local service area may include one or more exchange service areas under extended area service arrangements. LONG DISTANCE MESSAGE TELECOMMUNICATIONS SERVICE - The furnishing of facilities for customers telephone communications on an individual message basis between the rates centers or, in connection with toll stations, within the same rate center. The toll service charges specified are in payment for all service furnished between the calling and called telephones. LONG DISTANCE TERMINAL - A subscribers station used exclusively for toll service and directly connected with the Toll Switchboard. MAIN STATION LINE - Any line (circuit) directly or indirectly connecting an exchange station with a central office. Exchange lines are subdivided into Central Office Lines, Main Station Lines, Extension Station Lines, Extension Lines, PBX station Lines, Centrex Station Lines and Tie Lines.

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EXPLANATION OF TERMS MANUFACTURER DISCONTINUED - Items of regulated equipment which are no longer manufactured. Existing stock items in this category may continue to be offered and provided until available stock is depleted. MESSAGE - A communication between two telephone stations. Messages may be classified as local or toll. MESSAGE RATE SERVICE - A classification of exchange service which is charged for on the basis of amount of use. MILEAGE - A charge applying for the use of part or all of a circuit furnished by the Company in addition to the basic rate for service, including airline measurement, route measurement, etc. MISCELLANEOUS COMMON CARRIERS - Communications Common Carriers, as defined in Part 21 of the FCC Rules, which are not engaged in the business of providing either a public landline message telephone service or public message telegraph service. MOVE - A change in the location on the same premises which does not involve a change in the class or grade of service, a change in the rate charged for service furnished, or a break in the continuity of the contract under which the service is furnished. N11 SERVICES - Abbreviated three (3)-digit dialing codes which allow the caller to connect to a location in the local telephone network that otherwise would be accessible only through a seven (7)- or ten (10)-digit telephone number. The local telephone network must be preprogrammed to translate the three-digit code into the appropriate seven- or ten-digit telephone number and route the call accordingly. Among abbreviated dialing arrangements, "N11" codes are three-digit codes of which the first digit can be any digit other than 0 or 1, and the last two digits are both 1. 0 and 1 are unavailable because those digits are used for switching and routing. The following N11 codes have been designated by the FCC or by the telephone industry for the purpose listed below: N11 CODE Purpose

211 Allows access to community information and referral services. Designated by the FCC. 311 Allows access to non-emergency police and government services. Designated by the

FCC. 411 Traditionally allows access to local directory assistance services of local telephone

companies. Not designated by the FCC. 511 Allows access to traveler information services. Designated by the FCC. 611/811 Traditionally allows access to local telephone company repair and business offices. Not

designated by the FCC. 711 Allows access to Telecommunications Relay Services (TRS) for individuals with hearing

or speech disabilities. Designated by the FCC. 911 Federally mandated as the National Emergency Number and allows access to

emergency services. Designated by the FCC and ordered by the United States Congress.

011/111 Not available. "0" and "1" are used for switching and routing purposes.

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Florida Section A1 EFFECTIVE: May 1, 2017 1st Revised Page 12

EXPLANATION OF TERMS NETWORK CONTROL SIGNALING - The transmission of signals used in the telecommunications system which perform functions such as supervision (control, status, and charging signals), address signaling (dialing), calling and called number identification, audible tone signals (call progress signals indicating reorder or busy conditions, alerting, coin denominations, coin collect and coin return tones) to control the operation of switching machines in the telecommunications system. NETWORK CONTROL SIGNALING UNIT - The terminal equipment furnished, installed and maintained by the Company for the provision of network control signaling. NETWORK INTERFACE - That point on the premises of the customer at which provision is made for connection of other than telephone company provided facilities to exchange facilities provided by the Telephone Company. NONLISTED TELEPHONE NUMBER - An exchange telephone number which, at the subscribers request, is not listed in the directory but is carried in Directory Assistance Records. NONPUBLISHED TELEPHONE NUMBER - An exchange telephone number which, at the subscribers request, is not listed in the directory and is not made available to the general public by the Company. The Company may decline to furnish the call number of such lines or may decline to complete connections with such lines unless the number is furnished by the calling party. NONPUBLISHED TELEPHONE NUMBER - An exchange telephone number which, at the subscribers request, is not listed in the directory and is not made available to the general public by the Company. The Company may decline to furnish the call number of such lines or may decline to complete connections with such lines unless the number is furnished by the calling party. NONRECURRING CHARGE - A charge that does not occur again after it is once made. ONE-PARTY LINE (1-PTY) See Individual Line OTHER COMMON CARRIER - A common carrier (when not engaged in the business of furnishing public switched network telephone services or of furnishing domestic private line voice or data service via terrestrial facilities), a Domestic or International Public Record Carrier, or a Domestic Satellite Carrier. PAY TELEPHONE SERVICE (PATS) - A class of service furnished to individuals, firms or corporations which permits connection of a customer-provided instrument that is activated by the deposit of coins, cards, tokens, or the entry of a customer account number, to the lines of the Company. PAY STATION - A telephone station equipped with a device for collecting money in payment of telephone messages and used in connection with pay telephone service. PERSON-TO-PERSON CALL - A service whereby the person originating the call specifies to the telephone company operator a particular person to be reached, or a particular station, department, or office to be reached through a PBX attendant. PORT - Denotes the point of access into a computer, a network, or other electronic devices.

FL 17-02



EXPLANATION OF TERMS PREMISES (same) - The term Same Premises (except in connection with inside moves) shall be interpreted to mean:

(a) the building or buildings, together with the surrounding land occupied or used in the conduct of one establishment or business, or as a residence, and not intersected by a public thoroughfare or by property occupied by others; or

(b) the portion of the building occupied by the customer, either in the conduct of his/her

business or as a residence, and not intersected by a public corridor or by space occupied by others; or

(c) the building or portion of a building occupied by the customer in the conduct of his/her

business and as a residence provided both the business and residence bear the same street address; or

(d) the continuous property operated as a single farm not intersected by a public

thoroughfare.

In connection with inside moves, the term Same Premises is to be interpreted to mean the building or portion of a building occupied as a unit by the customer in the conduct of his/her business or residence, or a combination thereof, and not intersected by a public thoroughfare, a corridor or space occupied by others.

PRIMARY CLASS OF SERVICE - Any of those classes of service which the Company undertakes to furnish at any point within a specific exchange at a rate common to all applicants for the same class located in the same area. PRIMARY LOCATION - The continuous property designated by the customer as the primary location and at which the attendants position is located. PRINCIPAL LOCATION - The premises of the customer at which the largest number of main stations are located. PRIVATE BRANCH EXCHANGE (PBX) TRUNK - A central office line (circuit) connecting a customer-provided PBX system with a central office. PRIVATE LINE - A circuit provided to furnish communication only between two or more terminals directly connected to it and not having connection with either central office or private branch exchange switching apparatus. PRIVATE LINE NETWORK - Two or more private line units of the same type contracted for by one customer and reaching one or more common service points. The lines may be operated separately or they may be connected or connectable by means of a switching arrangement. PRIVATE LINE SERVICE - The channels or the channels and equipment furnished to a customer for communication between specified locations. PROTECTIVE CONNECTING ARRANGEMENT - Equipment provided for electrical protection when facilities provided by other than the Company are connected with facilities provided by the Company.

FL 13-01



EXPLANATION OF TERMS PAY TELEPHONE - An appropriate equipped piece of customer premises equipment (CPE) installed at a location chosen or accepted as suitable and for furnishing services to the general public for a fee. RATE CENTER - A specified geographical location within an exchange area from which mileage measurements are determined for the application of rates between exchange areas. REFERENCE LISTING - The listing of a generally accepted name of a firm or corporation followed by a reference to another listing. REGISTERED PROTECTIVE CIRCUITRY - Separate, identifiable, and discrete electrical circuitry designed to protect the telephone network from harm, and registered in accordance with Part 68 of the FCC Rules and Regulations. REGISTERED TERMINAL EQUIPMENT - Terminal equipment which is registered in accordance with Part 68 of the FCC Rules and Regulations. REMOTE MODULES AND/OR REMOTE SYSTEMS - Denotes small end offices which obtain their call processing capability from a Host Office. When a Remote Module (RM) or a Remote System (RS) has its own NXX, the RM or RS will be considered the central office or wire center for private line rating purposes. When an RM or RS shares the NXX of the Host Office, the Host Office will be considered the central office or wire center for rating purposes. RESTORATION CHARGE - A charge made for restoring service after service has been suspended (temporarily interrupted) at the request of the subscriber or by the Company for violation of Local Terms of Service regulations by the subscriber. ROTARY LINE SERVICE - A service arrangement which allows calls made to a busy number to be completed to another idle line in that rotary number group. ROUTE MEASUREMENT - The actual length of a circuit between two points. SAME CUSTOMER - In order for different services to be considered as furnished to the same customer, such services must be billed in the same name. The business and residence service of a customer qualify as being furnished to the same customer even though the business service is furnished in other than his/her own name. SECRETARIAL LINES - Extension station or main station lines of patrons of a telephone answering bureau which terminate in telephone answering facilities on the premises of the bureau so as to permit the bureau attendant to answer incoming calls on such lines. SERVICE CONNECTION CHARGE - A nonrecurring charge applying to the establishment of basic telephone service for a subscriber and certain subsequent additions to that service. SERVICE LINES - A two-way business individual line, a dial PBX main station, or an extension of any of the before mentioned, which is required for testing of certain services provided by the Company and which is to be billed at the existing local terms of service rate.

FL 13-01


Florida Section A1 EFFECTIVE: 08-01-2017 1st Revised Page 15

EXPLANATION OF TERMS SERVICE POINT - When used in connection with customer-provided communication channels, this term denotes the point on the customers premises where such channels or facilities are terminated in switching equipment used for communications with stations or customer-provided terminal equipment located on the premises. SERVING CENTRAL OFFICE - The central office from which a customer or authorized user would normally be served for local exchange telephone service. SHARED TENANT PROVIDER - One who has been granted a certificate of public convenience and necessity by the Florida Public Service Commission to provided Shared Tenant Services in accordance with Chapter 86-270 Laws of Florida (or Section 364.339 Florida Statutes (Supp. 1986). SHARED TENANT SERVICE - A class of resold local exchange service furnished through a common switching or billing arrangement to commercial or residential tenants within a single building by a provider other than an existing local exchange telephone company. SPECIAL DESIGN SERVICE - See Design Service STATION - The equipment located at the customers premises at which the line facilities terminate to provide exchange, long distance and other communications services. In connection with private line services, a station consists of the transmitting or receiving equipment, or combination transmitting and receiving equipment, at any location on a premises and connected for private line service; or, where the service involves only channels, a station is any point on a premises at which a channel is terminated. In connection with private line channels, a station is any point on the premises of a customer or authorized user at which a private line channel is terminated. In connection with program transmission channels, a station includes points designated by a customer on premises other than those of the customer or an authorized user at which material is transmitted to or received from a program transmission channel. A point of connection or interexchange and local channels is not considered to be station. STATION ARRANGEMENT - The Company-provided equipment which is necessary to condition the signals from CPE to insure that such signals are acceptable for transmission over 150 baud private line channels. STATION CONNECTION - Amplifying equipment and service including special supervision which may be required when a station transmits a program to or receives a program from an interexchange network. STATION TERMINATION - The connection to the exchange access line through a standard plug, jack, or equivalent. STATION-TO-STATION CALL - A service whereby the person originating the call either dials the telephone number desired or gives to the telephone company operator the telephone number of the desired telephone, Miscellaneous Common Carrier connecting circuit, PBX or PBX station which is reached directly rather than through a PBX attendant, or gives only the name and address under which such number is listed and does not specify a particular person to be reached, nor a particular station, department or office to be reached through a PBX attendant.

FL 17-05



EXPLANATION OF TERMS SUBSCRIBER OF RECORD/CUSTOMER OF RECORD - A person, firm, partnership, corporation, municipality, cooperative organization or government agency which orders and is responsible for paying the telephone bill for any form of exchange service furnished by the Company. A subscriber may also be the agent for multi subscribers when the exchange service is for residential individual line service and the service will be used by multi owners of the individual residential apartment, the individual residential condominium unit apartment or the single-occupancy residential house. SUPPLEMENTAL CONTRACT - A contract for service or facilities in addition to that provided for under the original contract. SUSPENSION OF SERVICE - An arrangement made at the request of the subscriber, or initiated by the Company for violation of Local Terms of Service regulations by the subscriber, for temporary interruption of service without terminating the service agreement. Although the service is rendered inoperable, the facilities are reserved in anticipation that normal service will be resumed at some future date. TELECOMMUNICATIONS SERVICES - The services offered by the Company as specified in this Local Terms of Service. TELECOMMUNICATIONS SERVICE PRIORITY (TSP) SYSTEM - A service developed by the National Communications System (NCS) of the Federal Government which provides the regulatory, administrative and operational procedures authorizing the priority installation and/or priority restoration of National Security Emergency Preparedness (NSEP) telecommunications services. TELEPHONE ANSWERING SERVICE - A service provided by other than the local exchange company for the purpose of answering customer telephone lines at a central location, either as a primary line or an extension of a primary line, when the customer is absent or does not desire to answer calls personally. TELEPHONE NETWORK INTERFACE (TNI) DEVICE - A device installed by the Company on the customers premises that establishes a point of demarcation between network facilities provided by the Company for connection to facilities provided by other than the Company. See DEMARCATION POINT. TELEPHONE NUMBER - A designation assigned to an access line, central office line, or PBX trunk for convenience in placing calls and for identification in the assessment of message charges, etc. Such designation usually consists of a seven-digit number comprised of a three-digit central office code (name or numeral) followed by a four-digit line number. TELEPHONE OR TELECOMMUNICATIONS NETWORK - The local telephone exchange and long distance message telecommunications facilities or network, for both interstate and intrastate. TEMPORARY SERVICE - Private line service furnished for a period of less than one month. TERMINATION CHARGE - A charge applying when a subscriber discontinues an item of service prior to the expiration of the initial service period designated for such item. The basic termination charge is an amount established for an individual item of service from which the termination charge is computed.

FL 13-01


Florida Section A1 EFFECTIVE: March 1, 2013 Original Page17

EXPLANATION OF TERMS TERMINATION CHARGE - A charge applying when a subscriber discontinues an item of service prior to the expiration of the initial service period designated for such item. The basic termination charge is an amount established for an individual item of service from which the termination charge is computed. TERMINATION OF SERVICE - An arrangement made at the request of the subscriber, or initiated by the Company for violation of Local Terms of Service regulations by the subscriber, for permanent discontinuance of service. THIRD PARTY BLOCK SERVICE - A service that blocks the placing of monthly recurring charges on customers' telephone bills by third party service providers. TIE LINES - A circuit connecting two switching systems, either PBX and/or ACD systems, for the purpose of inter-communicating between the stations connected with such switching systems. TIE LINE MILEAGE - The measurement upon which the rate for tie lines is based in accordance with Local Terms of Service provisions. TOLL BLOCKING - A service that enables the customer, by means of Telephone Company operator identification, to restrict outgoing toll calls from station users and prohibits the charging of calls to the customers telephone number(s) via alternate billing arrangements, such as third number or collect billing. TOLL FREE CALLING (TFC) - Denotes a three-digit Numbering Plan Area (NPA) or Area Code that is specifically assigned by the telecommunications industry for use by Telecommunications Services Providers in the provision of telephone numbers that, unlike traditional telephone numbers and calls, when dialed are toll free to the originating caller. The specific codes assigned and used, or reserved for use, for this purpose are 800, 822, 833, 844, 855, 866, 877, and 888. TOLL MESSAGE - A communication between two telephone stations, the called station being outside of the local service area of the station from which the message originates. TOLL SERVICE - That part of the total telephone service rendered by the Company which is furnished between patrons in different rate centers which is outside of the local service area. TOUCH-TONE CALLING SERVICE - A classification of exchange service furnished from certain specified central offices whereby calls are originated through the use of pushbuttons in lieu of a rotary dial. Touch-Tone is included in the monthly exchange rates for Individual, Key, Centrex, Trunk and Pay Telephone Service lines. TRANSIENT - One temporarily occupying the premises, with occupancy not to exceed nine (9) months. TRANSITIONAL LIFELINE ASSISTANCE - A transitional program which provides a reduction of basic local telecommunication service for any Lifeline subscriber who no longer qualifies for Lifeline Assistance. TRIBAL LINK UP - Is a federal program designed to provide a discount on connection charges for qualified residents living on federally recognized Tribal Lands. Tribal Lands include any federally recognized Indian tribes reservation, pueblo, or colony.

FL 13-01



EXPLANATION OF TERMS TROUBLE LOCATION CHARGE - The nonrecurring charge applicable in connection with a service difficulty, or acceptance testing of customer provided premises wiring, when it is determined that the difficulty was caused by or resulted from the use of CPE including intra-system wiring, protective circuitry, or communications systems connected to Company facilities and requiring a premises visit. UNAFFILIATED ENTITY - One that controls less than 50% of another entities stock. VOICE GRADE FACILITY - A communications path typically used in the telecommunications industry for the transmission of the human voice and associated telephone signals within the frequency bandwidth of approximately 300 to 3000 Hertz between two points comprised of any form or configuration of physical plant capable of transmitting and receiving these frequencies. WEATHER ANNOUNCEMENT SERVICE - An announcement service providing the means for telephone access by the general public to a brief announcement of current and forecasted weather conditions. The service is furnished by an electronic or electromechanical device and may be publicly advertised. The announcements may contain advertising messages. WIDE AREA TELECOMMUNICATIONS SERVICE (WATS) - The furnishing of facilities for dial type telephone communication between a wide area service access line and access lines in specified service areas as prescribed in the Local Terms of Service. WIRE CENTER - A building or complex of buildings housing Company equipment necessary for the provision of switched or non-switched telephone service to customers in a defined geographical area within an exchange. The facility is identified with V&H coordinates and is assigned one or more NXXs for use in providing switched services to customers located in the specified geographical area. The company equipment located at a Wire Center may consist of switching equipment or non-switching equipment working with a distant host switch as well as equipment used to terminate dedicated non-switched services.

FL 13-01



GENERAL REGULATIONS A. APPLICATION

Additional regulations, where applicable, pertaining to specific service offerings are located in the various sections of this Local Terms of Service.

B. LIMITATIONS AND USE OF SERVICE

1. Use of Subscribers Service

a. Telephone facilities are furnished for the use of the subscriber, employees, agents, or representatives of the subscriber or members of the subscribers domestic establishment except in connection with pay telephone service and except as the use of the service may be extended to the transient public. Transient public may include, but is not limited to, patrons of hotels, members of clubs, patients of hospitals, occupants of licensed Adult Congregate Living Facilities, nursing homes, continuing care facilities and retirement homes, students living in quarters furnished by schools, colleges or universities; to persons temporarily subleasing a subscribers residential premises; to the transient public in connection with reservation service at airport terminals and other public places; to exhibitors at convention halls, to transient customers of time-share facilities, yacht basins, apartment hotels and composite data services; or, to clients of a certificated Shared Tenant Service operation as specified in Section A26 of this Local Terms of Service. In addition, airports are permitted to extend local service to businesses located at the airport terminal and engaged in airport operations necessary for the proper functioning of the airport.

(1) The transient public, for purposes of this Local Terms of Service, is defined as

one temporarily occupying the premises, with occupancy not to exceed nine (9) months.

(2) The exception for Adult Congregate Living Facilities, nursing homes, continuing

care facilities and retirement homes is appropriate when at least 75% of the occupants are over age 62, or totally or permanently disabled and the facility has one or more of the following licensed or certificated components:

a) Licensed as a nursing home pursuant to Chapter 400, Florida Statutes, or

b) Licensed as an Adult Congregate Living Facility pursuant to Chapter

400.404, Florida Statutes, or exempted as an ACLF pursuant to Section 400, Florida Statutes, or

c) Certificated as a continuing care facility pursuant to Chapter 651, Florida

Statutes, or

d) If funded or insured by the United States Department of Housing and Urban Development (HUD) pursuant to the National Housing Act. 12 U.S. Code SS1701, programs designed to aid the elderly.

(3) Subscribers who desire to provide access arrangements for the exclusive use of

inmates served within the confines of penal, correctional, or mental institutions shall do so under the regulations, rates and charges as set forth in Section A7 of this Local Terms of Service for Coin Telephone Service.

FL 13-01



GENERAL REGULATIONS B. LIMITATIONS AND USE OF SERVICE (Continued)

1. Use of Subscribers Service (Continued)

b. Except as otherwise provided in this Local Terms of Service, service furnished by the Company is intended only for communications in which the subscriber has a direct interest and shall not be used for any purpose for which a payment or other compensation shall be received from him from any other person, firm or corporation for such use, or in the collection, transmission, or delivery of any communication for others.

2. Establishment of Identity

a. The calling party shall establish his/her identity in the course of any communications as

often as may be necessary.

b. The calling party shall be solely responsible for establishing the identity of the person or station with whom connection is made at the called location.

3. Customer-Provided Terminal Equipment and Communications Systems

Customer-provided terminal equipment may be used and customer-provided communications systems may be connected with the facilities furnished by the Company for telecommunications services as provided in Section A15 of this Local Terms of Service.

4. Accessories Provided by the Subscriber

Accessories which aid a subscribers convenience in his/her use of the facilities of the Company in the service for which they are furnished under this Local Terms of Service are permissible provided any such accessory so used would not endanger the safety of Company employees or the public; manage, require change in or alteration of, or involve direct electrical connection to the equipment or other facilities of the Company; or interfere with the proper function of such equipment or facilities; or impair the operation of the telecommunications system or otherwise injure the public in its use of the Companys services.

5. Broadcast of Recordings of Telephone Conversations

The broadcasting of a recording of a telephone conversation during the period of recording is permissible provided that the interest of protecting the privacy of telephone service, the recording is made in accordance with the provisions set forth in Section A15 of this Local Terms of Service.

FL 13-01




6. Recorded Public Announcements

a. Use of Company facilities or service in connection with automatic announcement service, automatic answering and recording service, recorder-coupler service, or miscellaneous devices for recorded public announcements are subject to the following conditions:

(1) For purposes of identification, subscribers to telephone service who transmit

recorded public announcements over facilities provided by the Company must include in the recorded message the name of the organization or individual responsible for the service and the address at which the service is provided.

(2) Subscribers transmitting factual public announcements such as time, stock

market quotations, airline schedules, and similar information are excluded from the preceding condition.

(3) Nonpublished telephone numbers will not be furnished for use with recorded

public announcements.

(4) Failure to comply with the provisions of this Local Terms of Service shall be cause for termination of the service.

7. Limited Communication

The Company reserves the right to limit the length of communication when necessary because of a shortage of facilities caused by emergency conditions. In addition, when deemed necessary by the Company to prevent degradation of its general telephone service, arrangements which are designed to limit the volume of calls directed beyond a central office in which such calls originate may be used by the Company. The Company will incur no liability for not forwarding such calls.

8. Transmitting Messages

The Company will not transmit messages, but offers the use of its facilities when available, and will not be liable for errors in transmission or for failure to establish connections. Employees of the Company are forbidden to accept oral or written messages to be transmitted over the facilities of the Company.

9. Unlawful Use of Service

The service is furnished subject to the condition that it will not be used for an unlawful purpose. Service will be discontinued if any law enforcement agency, acting within its apparent jurisdiction, advises in writing that such service is being used in violation of law. The Company will refuse to furnish service when it has reasonable grounds to believe that such service will be used in violation of law.

FL 13-01




10. Refusal or Discontinuance of Service by Company

a. As applicable, the Company may refuse or discontinue telephone service under the following conditions provided that, unless otherwise stated, the customer shall be given notice and allowed a reasonable time to comply with any rule or remedy any deficiency:

(1) For non-compliance with and/or violation of any State or municipal law,

ordinance or regulation pertaining to telephone service.

(2) For the use of telephone service for any other property or purpose than that described in the application.

(3) For failure or refusal to provide the Company with a deposit to insure payment of

bills in accordance with the Companys regulations.

(4) For neglect or refusal to provide reasonable access to the Company for the purpose of inspection and maintenance of equipment owned by the Company.

(5) For non-compliance with and/or violation of the Commissions regulations or the

Companys rules and regulations on file with the Commission, provided five (5) working days written notice is given before termination.

(6) For non-payment of bills for telephone service, including the Telecommunications

Access System surcharge, provided that suspension or termination of service shall not be made without five (5) working days written notice to the customer, except in extreme cases. The written notice shall be separate and apart from the regular monthly bill for service. The Company shall not, however, refuse or discontinue service for nonpayment of a dishonored check service charge imposed by the Company.

(7) For purposes of paragraphs 5) and 6), working day means any day on which

the Companys business office is open and the U.S. Mail is delivered.

(8) Without notice in the event of customer use of equipment in such manner as to adversely affect the Companys equipment or the Companys service to others.

(9) Without notice in the event of tampering with the equipment furnished and owned

by the Company.

(10) Without notice in the event of unauthorized or fraudulent use of service. Whenever service is discontinued for fraudulent use of service, the Company may, before restoring service, require the customer to make, at his own expense, all changes in facilities or equipment necessary to eliminate illegal use and to pay an amount reasonably estimated as the loss in revenues resulting from such fraudulent use.

FL 13-01




10. Refusal or Discontinuance of Service by Company (Continued)

b. In case of refusal to establish service, or whenever service is discontinued, the Company shall notify the applicant or customer in writing of the reason for such refusal or discontinuance.

c. Service shall be initiated or restored when cause for refusal or discontinuance has

been satisfactorily adjusted.

d. The following shall not constitute sufficient cause for refusal of service to an applicant or customer:

(1) Delinquency in payment for service by a previous occupant of the premises,

unless the current applicant or customer occupied the premises at the time the delinquency occurred and the previous customer continues to occupy the premises and such previous occupant shall benefit from such new service.

(2) Delinquency in payment for service by a present occupant who was delinquent at

another address and subsequently joined the household of the subscriber in good standing.

(3) Delinquency in payment for separate telephone service of another subscriber in

the same residence.

(4) Failure to pay for business service at a different location and a different telephone number shall not constitute sufficient cause for refusal of residence service or vice versa.

(5) Failure to pay for a service rendered by the Company which is not regulated by

the Commission.

(6) Failure to pay the bill of another customer as guarantor thereof.

(7) Failure to pay a dishonored check service charge imposed by the Company.

(8) Lifeline subscribers will not be disconnected for non-payment of toll charges.

e. When service has been discontinued for proper cause, the Company may charge a reasonable fee to defray the cost of restoring service as provided in Section A4 of this Local Terms of Service.

f. The Company may refuse to furnish or continue to furnish service, if such service

would be used or is used for a purpose other than that for which it is provided; or when its use interferes with or impairs, or would interfere with or impair, any other services rendered to the public by the Company.

FL 13-01




10. Refusal or Discontinuance of Service by Company (Continued)

g. The Company reserves the right to cancel any contract for service with and to discontinue service to any person who uses or permits the use of obscene, profane, or grossly abusive language over or by means of the Companys facilities, and who, after reasonable notice fails, neglects, or refuses to cease and refrain from such practice or to prevent the same; and to remove its property from the premises of such person.

11. Termination of Service

a. Termination by the Company

Violation of the regulations contained in this Local Terms of Service on the part of the subscriber may be regarded as sufficient cause for termination of the subscribers service. The subscriber shall be responsible for the payment of all charges due. This includes all charges due for the period service has been rendered plus any unexpired portion of an initial service period or applicable terminations charges, or both.

b. Termination of Service at the Subscribers Request

Service may be terminated at any time upon reasonable notice from the subscriber to the Company. Upon such termination, the subscriber shall be responsible for the payment of all charges due. This includes all charges due for the prior service has been rendered plus any unexpired portion of an initial service period or applicable termination charges, or both.

12. Termination Liability

a. Unless noted in specific sections of this Local Terms of Service, the following

termination liabilities will apply:

(1) Termination liability may not carry over from one system to a new system, but must be paid in full before the new system or equipment is installed.

(2) Periods for which a system has been temporarily suspended by the customer, or

suspended by the Company for non-payment will not be credited to the determination of the termination liability.

(3) Service may be terminated after expiration of the initial contract period upon

proper notification to the Company and payment of all charges due up to the date of termination of service.

FL 13-01


Florida Section A2 EFFECTIVE: October 1, 2013 1st Revised Page 7


12. Termination Liability (Continued)

b. Calculation of Termination Liability

(1) The customer will be liable for the total monthly rate which is to be paid over the contract period minus the recurring expenses associated with the service.

(2) The total termination liability is calculated as follows:

Monthly rate minus monthly maintenance minus monthly Administration minus Other Taxes equals Monthly Liability. Monthly liability times the contract period (in months) equals the total termination liability to be prorated over the life of the contract.

C. ESTABLISHMENT AND FURNISHING OF SERVICE

1. Obligation to Furnish Service

a. The Companys obligation to furnish service is dependent upon its ability to secure and retain, without unreasonable expense, suitable facilities and rights for the provision of such service.

b. The rates and charges quoted in this Local Terms of Service provide for the furnishing

of service and facilities where suitable facilities are available or when the construction of the necessary facilities does not involve excessive costs. When excessive costs are involved for the construction of facilities, charges for such construction will be determined in accordance with the regulations as set forth in Section A5, Charges Applicable Under Special Conditions, except as otherwise specified.

2. Flat- and Message-Rate Service

a. When both flat- and message-rate service are offered in an exchange, an applicant

may, at his/her option, select either type of service.

b. A combination of both flat- and message-rate service will not be furnished on the same premises to the same subscriber, or in the same room to the same subscriber, or to a group of different subscribers. This does not apply to:

(1) hotel and hospital premises where flat-rate service may be furnished for the

exclusive use of the hotel or hospital management or may be contracted for separately by guests or patients, in addition to the message rate service ordinarily provided in guests or patients rooms and lobbies;

FL 13-06



GENERAL REGULATIONS C. ESTABLISHMENT AND FURNISHING OF SERVICE (Continued)

2. Flat- and Message-Rate Service (Continued)

b. (Continued)

(2) premises where pay telephones may be properly located;

(3) non-administrative lines connected to secretarial service facilities and not furnished with outward service;

(4) the premises of a Shared Tenant Service client who requests direct service from

the Company;

(5) Opportunity 800 customers.

3. Application for Service

a. Any applicant for service may be required to sign an application form requesting the Company to furnish the service in accordance with rates, charges, rules and regulations from time to time in force and effect.

b. The Company reserves the right to refuse service to any applicant who is found to be

indebted to the Company for service previously furnished until satisfactory arrangements have been made for the payment of all such indebtedness, except that conditions specified in B. of this section do not constitute sufficient cause for refusal of service to an applicant or customer.

The Company may also refuse to furnish service to any applicant desiring to establish service for former subscribers of the Company who are indebted for previous service, regardless of the listing requested for such service, until satisfactory arrangements have been made for the payment of such indebtedness.

c. If telephone service is established and it is subsequently determined that either

condition in b. preceding exists, the Company may suspend or disconnect such service until satisfactory arrangements have been made for the payment of the prior indebtedness.

In case of refusal to establish service, or whenever service is discontinued, the Company shall notify the applicant or customer in writing of the reason for such refusal or discontinuance.

d. When an application for service and facilities or requests for additions,

rearrangements, relocations, or modifications of service and equipment are canceled in whole or in part prior to completion of the work involved, the applicant is required to reimburse the Company for all expense incurred in handling the request before notice of cancellation is received. Such charge, however, is not to exceed all charges, which would apply if the work involved in complying with the request had been completed.

FL 13-01




3. Application for Service (Continued)

e. When a subscriber requests a change in location of all or a part of the facilities covered by his/her application for service or requests for additions, rearrangements, modifications of his/her existing service and equipment prior to completion of the work involved, he/she may be required to pay the difference between the total costs and expenses incurred by the Company in completing the work involved and that which would have been incurred had the final location of the facilities been specified initially.

4. Application of Rates for Business and Residence Service

a. In general, business rates apply at business locations and residence rates apply at

residence locations. The determination as to whether subscriber service should be classified as business or residence is based on the following paragraphs.

b. Business rates apply whenever the use of the service is primarily or substantially of a

business, professional institutional or otherwise occupational nature or where the listing required is such as to indicate business use. Business rates apply for:

(1) Offices, stores, factories, mines, and all other places of a strictly business nature.

(2) Boarding houses (1), except as modified following, offices of hotels, halls or

offices of apartment houses, colleges, quarters occupied by clubs and fraternal societies, except as modified following; public, private or parochial schools, hospitals, nursing homes, libraries, and other institutions and in churches.

(3) Any location where a business designation is provided or when any title

indicating a trade or profession is listed in the telephone directory or in other advertising, except as modified following.

(4) Business rates will be applicable to access lines providing interconnection of

Company facilities with amateur radio repeater stations if the repeater station is located on commercial property. Access lines for amateur radio repeater stations located on property used for residential purposes are subject to residence access line rates.

(5) Service terminating solely on the secretarial facilities of a secretarial answering

firm will carry business rates. (1) For purposes of this Local Terms of Service, a boarding house is defined as a house or apartment

where rooms are rented or boarders taken or both. Such houses or apartments may obtain service at residence rates when in the judgment of the Company; they are not conducted primarily for business purposes and are listed as residences.

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4. Application of Rates for Business and Residence Service (Continued)

c. Residence rates apply for:

(1) Private residences where a business listing in the telephone directory or business advertising is not utilized.

(2) Private apartments in hotels, clubs, and boarding houses where service is

confined to the domestic use of the subscriber and business listings are not employed.

(3) The place of residence of a clergyman, physician, registered or practical nurse,

midwife, dentist, veterinary surgeon, or other medical practitioner, provided the service is not installed in that portion of the subscribers residence, which is used as an office, but is located in the subscribers domestic establishment, and provided no business designation is employed. Titles such as Doctor, Reverend, Judge, Professor are not considered business designations.

(4) Private stable or garage when strictly a part of the subscribers domestic

establishment.

(5) College fraternity houses where members of the fraternity lodge within the house.

(6) Secretarial line terminations of residence main service terminating as extension

lines on the premises of a telephone answering bureau.

(7) Lines numbering six or fewer located at private residential locations will be billed residential rates. Lines in excess of six at private residential locations, if used primarily for domestic use, will be billed at residential rates. The residential rates as defined above will be applicable provided no business listing or directory advertising is requested.

d. Changes from business service where a business directory listing is employed to

residence service are made only in the event of a change in the subscribers arrangements, which would entitle a subscriber to a residence classification of service. Ordinarily the subscribers business number is to be changed and a new number assigned to the residence service without reference of calls.

e. Changes from residence to business service may be made without change in

telephone number, if the subscriber so desires.

f. Where a subscriber requests facilities in excess of those which would normally be provided, applicable rates and charges, found in Section A5 of this Local Terms of Service, will apply.

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5. Transfer of Service Between Subscribers

a. Service previously furnished one subscriber may be assumed by a new subscriber upon due notice of cancellation, or in case of abandonment, provided there is no lapse in service. Such transfers are subject to service connection charge regulations and may be arranged for in either of two ways:

(1) If the new subscriber, fully understanding the regulations governing the service

and the status of the account, willingly assumes all obligations thereunder, future bills are then rendered without an adjustment to or from any particular date, with the Company arranging for the requested change in billing and directory listing. No final bill will be issued.

(2) If the new subscriber does not wish to assume payment of the old account, a

new service application is taken and an adjustment in billing is made to and from the date the transfer is effective. A final bill is rendered for the old account and appropriate service connection charges apply for the new account.

b. Under either method of transfer the reassignment of the old telephone number to the

service of the new party is arranged for only after the former subscriber has given his consent to its use, and then only when, in the judgment of the Company, there exists no relationship, business or otherwise, between the old and new subscribers, and when in the judgment of the Company a change in the telephone number is not required.

c. When in the judgment of the Company a relationship does exist, business or otherwise,

between the old and new subscribers, the reassignment of the old telephone number will not be permitted unless all charges due under the current account have been paid, and then only when in the judgment of the Company a change in the telephone number is not required.

6. Initial Service Periods

a. Unless otherwise specified, the rate for all services offered in this Local Terms of

Service are monthly rates and the initial service period is for one month commencing with the date of installation of the service.

b. The initial service period relates to each applicable unit of service, either on the initial

or subsequent installations.

c. For additional directory listings, the initial period is the life of the directory issue in which the listing appears. Where the additional listing does not appear in the directory, the initial period is one month.

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7. Floor Space and Electric Power at the Subscribers Premises

a. The subscriber is responsible for the provision and maintenance, at his/her expense, of all suitable space and floor arrange

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