embed data and information quality into your organisation's dna
TRANSCRIPT
EMBEDDING DATA & INFORMATION QUALITY IN YOUR ORGANISATION’S DNA
JAY ZAIDI October 13, 2015
INFORMATION AND DATA QUALITY SUMMIT 2015, BALTIMORE
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These materials, and any part thereof, are protected under copyright law. The contents of this document may not be reproduced or transmitted in any form, in whole or in part, or by any means, mechanical or electronic, for any other use, without the express written consent of Jay Zaidi.
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1. “DAWN OF DATA”
4. CHANGE MANAGEMENT
Embedding Quality Into the DNA
2. TRANSFORMATION AGENDA
3. QUALITY MATTERS
For more information on Strategic Data Management & Analytics, visit www.alydata.com
5. CALL TO ACTION
CopyrightJayZaidi,AlyData2012-2015
AboutMe
IamtheFounderandManagingPartnerofAlyData.Asanentrepreneur,advisorandthoughtleaderinStrategicDataManagement.PriortofoundingAlyData,Ispent13yearsatFannieMaeandwasadirectreporttotheChiefDataOfficer.MyLinkedIn!profileisat-hNps://www.linkedin.com/in/javedzaidi.
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influence organize mobilize
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WELCOME TO
OF THE DAWN
DATA 1
CopyrightJayZaidi,AlyData2012-2015
WELCOMETOTHEDAWNOFDATA.
WEAREMOVINGFROMANIT-CENTRICTOADATA-CENTRICREALITY.
CopyrightJayZaidi,AlyData2012-2015
DATAISTHENEWSOIL.ITSPROUTSFLOWERSANDWEEDS.
CopyrightJayZaidi,AlyData2012-2015
ORGANISATION’SAREFACINGADATATSUNAMI.
VOLUMEISPROJECTEDTOGROW44TIMESBY2020.
SOCIAL,CLOUD,LOCATIONANDMOBILERULE.
DECENTRALISATIONANDDEMOCRATIZATIONOFDATAISINTRODUCINGNEWCHALLENGES.
CopyrightJayZaidi,AlyData2012-2015
ORGANISATIONSRUNONDATA.
SERIOUSCONSEQUENCESRESULTFROMUSINGBADQUALITYDATA.CopyrightJayZaidi,AlyData2012-2015
ORGANISATIONS NEED A TRANSFORMATION
AGENDA
2
FOCUSED ON PEOPLE AND CULTURE – TIED TO
BUSINESS DRIVERS CopyrightJayZaidi,AlyData2012-2015
SPONSORSHIIPFROMTHETOPANDLONGTERMINVESTMENTAREPRE-REQUISITESFORSUCCESS.
CopyrightJayZaidi,AlyData2012-2015
Ø THIRDPARTYDATAISSUESØ LACKOFQUALITYSTANDARDSØ POORGOVERNANCEOFDATAØ LACKOFACCOUNTABILITYFORQUALITYØ COMPLEXDATA&ITSYSTEMSØ COMPETINGPRIORITIESØ DATASILOS
THISISCOMPLEX.THEREFOREREQUIRESATRANSFORMATIONEFFORTSPEARHEADEDFROMTHETOPOFTHEORGANISATION.CopyrightJayZaidi,AlyData2012-2015
SILOS
THEREALITYISUGLYANDPRESENTSCOMPLEXCHALLENGES.
CopyrightJayZaidi,AlyData2012-2015
QUALITY MATTERS
3
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A2002TDWIstudyWtled“DataQualityandtheBoNomLine:AchievingBusinessSuccessthroughaCommitmenttoHighQualityData”,esWmatedthatU.S.businesseslost$600Bduetobaddata.Thereport'sfindingswerebasedoninterviewswithindustryexperts,leading-edgecustomers,andsurveydatafrom647respondents.
Intoday’senvironment,thisesSmateisatleast$1Trillion.Thisisequivalentto6%ofU.S.GrossDomesScProduct.
Primarycauses–IncorrectData,ReconciliaWonIssues,DataDuplicaWon,Aging,andIncompletedata.
CopyrightJayZaidi,AlyData2012-2015
IMPACT OF BAD DATA AND INFORMATION QUALITY
USD455Billion
>USD1000Billion
SliceoftheUSGDP(6%to15%)
OrganizaSon’sOperaSngExpense(15%to45%)
CyberCrimes
DQ&IQ
CopyrightJayZaidi,AlyData2012-2015
DATAQUALITYISSUESGETFANNEDOUTASDATAFLOWSTHROUGHTHEINFORMATIONSUPPLYCHAIN.
THISRESULTSINTHECOMPOUNDINGOFREMEDIATIONCOSTSANDRECONCILIATIONISSUES.
CopyrightJayZaidi,AlyData2012-2015
“15to45%oftheopera/ngexpenseofvirtuallyallorganiza/onsisWASTEDduetoDataQualityissues"
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AREALSTORYTHATSHOWSTHECONSEQUENCESOFDATAQUALITYISSUES.
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HASTOCOMEFROMTHETOPANDWITHCONVICTION.
FORDISTHEONLYAUTOMAKERTHATDIDN’TNEEDAHANDOUTAFTERTHEFINANCIALCRASH.
CopyrightJayZaidi,AlyData2012-2015
FordMotorsusedqualityasthedrivertotransformitselffromamanufacturingcompanytoaconsumerproductcompany.
ResultedinU.S.$300Millioncostsavingandincreasedrevenues.
Inthe80’s,FordCEOJacquesNasserintroducedtheslogan“QualityisJob1.”
WasdrivenbycustomersaWsfacWonanddesiretogrowrevenues.1.5pointsofcustomersaWsfacWondrove1pointmoreloyalty,InNorthAmericathistranslatedintomorethan$2Billiononincrementalrevenueand$100millioninprofit.
HowFordMotorsachieveditsgoals-
Ø Focusedonqualityateverystep–fromconcepttoproducWon,Ø Investedintotalqualitymanagementtools,processandmeasurement,Ø Trainedstaffinqualityconcepts,Ø Diligentlymeasuredandimprovedqualityacrosstheproductsupplychain-
process-by-process,Ø HadcommitmentfromeveryleveloftheorganizaWon,andØ Incentedstafftofocusonquality.
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CHANGE MANAGEMENT IS THE KEY TO SUCCESS
4
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BLAH
BLAH
BLAH BLAH
BLAH BLAH
BLAH
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STARTWITHANOUTLINEANDAFRAMEWORK.
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ANDDEVELOPTHEVISIONANDSUCCESSFACTORS.
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IMPLEMENTINGCHANGEISHARDWORK>INFLUENCE.ORGANISE.MOBILISE>GAINBUY-INFROMALLKEYSTAKEHOLDERS.
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ImpedimentsYouWillFace>Budget.Time.Resourceskills.
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ExplainwhatDATAQUALITYIs,Whyitiscomplex,andHowtheorganizaSonwilladdressit.
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DEFINETHEENTIREDATAQUALITYPROCESSFROMREQUIREMENTSDEFINITIONTOMEASUREMENTANDREMEDIATION.INCORPORATEITINTOITDEVELOPMENT&GOVERNANCEPROCESS.
DEPLOYTOOLSANDANALYTICSTHATWILLMEASUREANDREPORTONDATAQUALITYACROSSTHEINFORMATIONSUPPLYCHAIN.
TOOLS
PEOPLE EDUCATESTAFFONDATAQUALITYCONCEPTSANDBESTPRACTICES.TRAINTHEMONPROCESSANDTOOLS.
ADDRESSTHEPROCESS,TECHNOLOGYANDPEOPLEDIMENSIONS
DON’TBOILTHEOCEAN.FOCUSONCRITICALDATAANDPROCESSES.CopyrightJayZaidi,AlyData2012-2015
SUPPORTINGCAPABILITIES.
Ø DataqualitydimensionsØ BusinessIntelligencefor
dataqualityØ IssueloggingsystemØ MetadataforCriWcal
DataØ DatastoreinventoryØ ExternalizeCalculaWon
andDerivaWonlogicØ ExternalizequalityrulesØ ReferenceandMaster
DataØ DataqualitystandardsØ Dataqualitypolicies
ProacWveReacWve
THEREAREMANYPROGRAMCOMPONENTS.PROACTIVE&REACTIVE.
CopyrightJayZaidi,AlyData2012-2015
AGILEDATAQUALITY.
Time-to-valueisimportanttothebusiness.EverydataqualityprojectandissueshouldusetheAgileMethodology.Waterfalltechniquesaren’tideal.
Startwithagoalorproblem.PrioriWzerequirementsandexecutesprints.EngageSubjectMaNerExpertsandstakeholdersthroughouttheprocess.
Projectsuccessrequirescross-funcWonalteamofSMEs,ScrumMastersandprojectstaff,coupledwithqualitymanagementbackground.
CopyrightJayZaidi,AlyData2012-2015
THE
PROCESS
DEFINEPROGRAMMILESTONESANDREGULARLYSHOWPROGRESS.CopyrightJayZaidi,AlyData2012-2015
HIGHQUALITYDATAWILLHELPINTERNAL&EXTERNALCUSTOMERS.
YOURHARDWORKWILLRESULTINCOSTSAVINGSANDHIGHERPROFITS..CopyrightJayZaidi,AlyData2012-2015
CALL TO
ACTION 5
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influence organize mobilize
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GETLONGTERMCOMMITMENTFROMTOPLEVEL.ADDRESSALLSTAKEHOLDERNEEDS.
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CAPTUREMETRICSACROSSTHEDATAQUALITYCYCLE(DEFINITION,MEASUREMENT,IMPROVEMENT.REMEDIATION.)
IMPLEMENTAGILEDATAQUALITY,FORFASTTIME-TO-VALUE.CopyrightJayZaidi,AlyData2012-2015
COMMUNICATE.COMMUNICATE,COMMUNICATE.
FORDATAQUALITYTOBEEMBEDDEDINYOURORGANIZATION’SDNA,ITHASTOBECOMEPARTOFTHEDAILYROUTINE–EASYTOUSE,ONTHEDESKTOP,PRE-BUILTUTILITIESANDRULELIBRARIES.
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DataQualityisJob1.
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CopyrightJayZaidi,AlyData2012-2015
www.alydata.com [email protected]
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References(ArWclesbyJayZaidi):Ø UseDataAnalyWcsandFactsForGreatestImpactØ UseDataVisualisaWonsToTellStoriesandGainInfluenceØ 5ReasonsDigitalSpringCleaningIsCriWcalForRiskManagementØ The11DataManagementKnowledgeAreasØ 5TipsForSolvingEveryDataUser'sFrustraWonØ 4ImpedimentsToSelf-ServiceAnalyWcsØ HighQualityData+AnalyWcs=DeepInsightsØ UseTheDataManagementMaturityModelToGuideYourJourneyØ 6CoreComponentsofaDataQualityProgramØ 3AcWonsCanSaveYourOrganisaWonMillionsØ OrganisaWonCanSaveMillionsByApplyingThisDataRuleØ ThePoliWcsofDataØ 12CriteriaForSelecWngaDataQualityToolØ MethodologyForSelecWngaDataQualityToolØ 7RootCausesFortheHighCostofBadDataØ BadDataIsCosWngtheU.S.AtLeast6%ofItsGDPØ 5DataQualityBestPracWcesØ 4ReasonsWhyDataDeservesaSeatattheTableØ Who'sOnPointForData?Ø DataWithoutContextisDataPornØ GotDarkData?DoSomethingAboutItØ SeriousImplicaWonsoftheDarkSideofBigDataØ Re-thinkingInformaWonSecurityandDataGovernanceØ DataQualityisJob1andHere'sWhy?Ø Whatisthisthingcalled"DataQuality"?Ø 3ComponentsofanInformaWonSecurityFramework
CopyrightJayZaidi,AlyData2012-2015