embedded utilities: realising our potential- 01 tony jackson
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Embedded Utilities: Realising our Potential- 01 tony jacksonTRANSCRIPT
Utilities – WhyUtilities Why are Telcos Involved andInvolved and What Do They
?Add?
MWC - 17 Feb 2011
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ConvergysConvergys …
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Baard EilertsenBaard Eilertsen CEO
Founded in 1998
A virtual mobile operator focusing on p gM2M services for industrial applications
More than 3000 customer references worldwide
Convergys billing customer since 1999
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The future of energy1st Generation 3rd Generation2nd Generation
gy
Established Service1st power networkDeregulationR t fit f bl
Accessible ServiceAnalog to DigitalHAN, NANP l t
Ubiquitous ServiceChange in business models to drive new revenue streams
R i PHEV
butio
n
Retrofit for renewables Personal energy management Roaming PHEVsProliferation of products / applicationsPre & post paid
Cont
rib
Real-time data1 meter read every 15
minutes (near real-time)Maximum of 1 meter read
per month
Thro
ughp
ut
Edison’s Grid Smart Grid 2G Smart Grid
echn
olog
yT
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1880 - 2007 2007 - 2013 2013+
Te
1880 - 2007 2007 - 2015 2015+
Why do Telcos need to be involved?Why do Telcos need to be involved?
Hundreds of millions of Smart Meters generating Customers have varyingg gbillions of messages
Customers have varying degrees of willingness to entrust their energyusage information to
Telcos already have the infrastructure to carry this
gdifferent entities,
trusting utilities and telecom companies infrastructure to carry this
trafficmore and the
federal government and ISPs less.
BUT, it is not only about communications betweencommunications between the meter and the utility provider
Ponemon Institute, “Perceptions about Privacy on the Smart G id” N b 2010
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provider
6
Grid” , November 2010
Personal energy managementPersonal energy managementCustomer
InternetMaingate
iPad iPhone
Encrypted communication
Push update of tariffs
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Media by choicey
• Visualization via: in-house display, apps for smart phones, mobile web pageVisualization via: in house display, apps for smart phones, mobile web page and via E.ON specific application
• Consumers are able to read minute by minute, day by day and month by thmonth
• Combining of B2B and B2C models and applications• Pay per function / information not just per connection
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Pay per function / information not just per connection
M2M requires a Telco industry transformationq y
Telecoms access is transforming other industries
Massive scale mission
Consumer Devices
Massive scale, mission critical, low ARPUCharging based on a
Connected
TransportAnd
Logistics
Unattended Machines
g gcombination of:
- Traffic- Data
Devices
Utilities, Security & B ildi
Machines Data- Function- Information
HealthcarePatient
Monitoring
Buildings Management
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M2M business model challengesM2M business model challenges• ARPU generally 50c - $10 per month
Low Cost Business
Model
• Automate business processes as much as possible to reduce headcount required to support the business
• Choose support platforms that have low ongoing cost of ownershipChoose support platforms that have low ongoing cost of ownership and are flexible for the future
• 100s of millions of unique connected devices creating micro usage
Massive Scale
q g gcharges
• Data management efficiency needed, need to aggregate usage and apply know-how to keep costs down
M lti
apply know-how to keep costs down
• Global reach is key for some models – partnering with networkMulti Party Value Chain
Global reach is key for some models partnering with network providers in other countries, need to be able to support wholesale settlement
• Support both retail and wholesale pricing models• Support both retail and wholesale pricing models
• Settlement and commission payments
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What can Telcos teach the Utilities?What can Telcos teach the Utilities?
Real Time Usage Data
C stomer
Real Time Usage Data• TOU• Demand Response
CustomerSelf Service
• Centralized charging for
Real-Time Charging
CustomerCare
Centralized charging for Smart Meters
• Same charging for pre-and post-pay customer
Care• Real time balance monitoring
Highly available network
Settlement• Remote Connect
Highly available, network independent charging
• Remote DisconnectBased on account balance or top up
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In summary: Telcos must add valueIn summary: Telcos must add value
fProvide proven reliability and scale for the M2M communications from a trustworthy partner
Support Utility partners with Telecoms expertise in pp y p ptariff creation, marketing and customer experience management
Provide applications and data management know-Provide applications and data management knowhow to allow consumers to get more out of smart meterss a t ete s
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Thank you
Tony JacksonDirector, Telecoms Solution Strategy, [email protected]
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