embracing emerging technology...embracing emerging technology a planning template mark warner and...
TRANSCRIPT
Embracing Emerging TechnologyA Planning TemplateMark Warner and Brian Pesis, Plante Moran
Agenda• Overview of select Emerging Technologies: • Blockchain • Robotic Process Automation • Business / Data Analytics• Performance Management• Internet of Things
• Framework/Process to Plan and Budget for these technologies.
50 years of Technology Changes• 1968 – Computer mouse (commercialized by Apple in ‘84)*• 1970 – Floppy disk is developed*• 1977 – Apple’s first computer*• 1981 – IBM personal computer (MS‐DOS)*• 1993 – PDA (Personal Digital Assistant)*• 1998 – eCommerce takes off*• 1998 – MP3 player*• 2000 – Bluetooth*• 2002 – Digital camera on cell phone*• 2004 – 3G cellular network service*• 2007 ‐ iPhone• 2012 – 3D printing*• 2015 – Health watch• 2019 – 5G networks and smartphones* Source: Consumer Technology Association
Technology Incubator Framework
Plan Prepare Pursue
PLAN – Prepare ‐ Pursue
The mayor walks in Monday morning and says “We need a new flux capacitor, I heard a city in Texas has one……..”
What do you do??
Education Research Visioning
Plan – PREPARE ‐ PursueSo, now its Tuesday and the mayor says “Great, glad you’re on board with my flux capacitor idea. Now tell me why you need 2
gazillion dollars to do this?
What do you say?
Business Case Plan Support Requirements
Plan Deployment
Plan – Prepare ‐ PURSUEAnd now its Wednesday and at the council meeting, the mayor asks “now that we gave you an open checkbook, how are you going to
do it?”
What do you do??
Manage Execution
Evaluate ROI
Lessons Learned
Emerging Tech ‐BlockchainDeepak Agarwal
What is Blockchain?
A blockchain is a digital, distributed ledger of transactions, using consensus algorithms to facilitate trust throughout the network.
cryptocurrency
The requested transaction is broadcast to a P2P network consisting of computers, known as nodes
ValidationThe network of nodes validates the transaction and the user’s status using known algorithms
A verified transaction can involve cryptocurrency,contracts, records, or other information
Someone requests a transaction
Once verified, the transaction is combined with other transactions to create a new block of data for the ledger
This new block is then added to the existing blockchain, in a way that is permanent and unalterable
The transaction is complete
Has no intrinsic value in that it is not redeemable for another commodity such as gold
Has no physical form and exists only in the network
It’s supply is not determined by a central bank and the network is completely decentralized
x
x
x
Blockchain: How does it work?
Blockchain in Mature Industries
Finance
‐ International Payments‐ Instantaneous, low‐cost
‐ Banking
Healthcare
‐ Medical device and pharmaceutical supply chain‐ Secure access to patient records‐ Faster claims adjudication and payments
Real Estate
‐ Title insurance‐ Reducing fraud, bringing transparency
‐ Realtor‐ Smart contracts between tenants,
sellers or buyers
Insurance
‐ Coverage‐ Comprehensive, secure and interoperable
repository of health information‐ Claims Management
‐ Instant update and verification of information
Blockchain in Government• Record Keeping• Property Deeds• Procurement Contracts • Elections• Driving License • Tax payments • Tracking homeless residents
Blockchain A blockchain‐based government has the potential to solve legacy pain points and enable the following advantages:
• Secure storage of government, citizen, and business data
• Reduction of labor‐intensive processes
• Reduction of excessive costs associated with managing accountability
• Reduced potential for corruption and abuse
• Increased trust in government and online civil systems
Robotic Process Automation (RPA)Brian Pesis
What is RPA?• A software robot (bot) that automates repetitive rule‐based actions performed electronically.
• A digital worker that supplements or replicates work done by a real person.• A script that completes tasks quickly and with a low error rate.
RPA in Mature Industries
Manufacturing
Banking
Retail
Federal Government
Local and State
Government
RPA in Government
All organizations Public sector
Board actionsAssessing & permitting
Court filingsCode enforcement
PayrollBudgeting
Bank reconciliationRecruitingOnboardingProcurement
Accounts Payable
18
Example: Accounts payable
RPA Marketplace• By the end of 2020, 72% of organizations are expected to have started their RPA journey.
• By 2021, 4 million robots will be doing office and administrative work as well as sales and related tasks.
• By 2023, RPA services are expected to reach $12 billion.
Business/Data AnalyticsJilson Schlachter
What is Data Analytics?
21
Relevant Information
Relevant Information
Actionable InsightsActionable Insights
SmarterDecisionsSmarter
Decisions
BetterOutcomes
BetterOutcomes
ITMaturity to Enable Your Analytics VisionLevel 1
OpportunisticLevel 2Siloed
Level 3Enterprise
Level 4Predictive
Level 5Prescriptive
What Happened?
Why did it Happen?
When Will it Happen?
How do we Make it Happen?
• Data is compiled at an individual level
• No consistency• No governance
• Data is compiled at a department level
• Data sharing is limited
• Each department has its own interpretation
• Data combined and standardized across the enterprise
• Data governance becomes important
• Insight gained across data domains
• Data supports decision making
Hindsight Insight Foresight
• Data driven analytics
• Proactive decision making
• Data drives policy
Data Analytics in Government• Budget vs Actual• Staffing models• COVID‐19 case tracking• Program/Initiative tracking• Asset Monitoring• Financial Accountability of Funds• Public population counts and services provided• Student evolution and workforce tracking
Integrated business planningData driven decision making• Data driven planning and assumptions• Focused on future planning and forecasting• Provides calculation capability to incorporate leading forecasting and predictive capabilities into planning
• Up to date and increases efficiency in necessary business functions
Free to answer critical business questions• Answers “what – if” and “where are we going?”• Ensure organization wide connected alignment on plans and drives accountability
24
Performance ManagementEthan Rold
What is Performance Management?
Data Driven
Modeling
ConnectPlanningFunctions
DecisionSupport
PlanningAutomationEfficiency
• Data driven analytics tool that support models across multiple business planning functions.
• Increases insight to drive decision making and planning collaboration in real time • Automates manual spreadsheet driven activities for time savings
Performance Management in Mature IndustriesBusiness Systems
ERP
HRIS
Procurement
• Visualization• Performance
Monitoring
• Detail analysis• Data capture• Standard model
Planning analytics Reporting
Business Intelligence
Data Warehouse
Advanced analytics
Distributed reports
Performance Management in Government
• Annual operating plan• Rolling forecasts• Scenario planning• What‐if analysis• Human capital planning• Capital asset planning
• Fee/rate setting• Fleet management• Capital asset management• Financial consolidation• Appropriations planning• Overhead allocations• Fund spend management• 10 year forecast
All IndustriesAll Industries GovernmentGovernment
Performance Management• Predictive and AI Assisted planning is projected to become
commonplace Most vendors already have a predictive or AI “plug in” to their solution
• Average 2 weeks hard dollar time savings over manual spreadsheet processes
• Scalable solutions to support single departments or entity wide planning requirements
• In model version management and “what if” analysis creates efficiency in understanding your business
Today and tomorrow’s performance analytics solutions drive timely and powerful decision making by integrating computing and business user intelligence around data.
Internet of Things (IoT)Brendan Hogan
What is the Internet of Things?• System of devices connected to the internet• Can be used without human interaction• Typically used to gather data or control an environment
Internet of Things in Mature Industries• Oil & Gas: Remote sites can be monitored through sensors
without on‐site human presence• Retail: Customer smartphone data can be used to target
customers with offers based on their movement within stores• Smart Homes: Consumers can control lighting, blinds, heat,
security systems, and more• Insurance: In‐vehicle tracking devices• Medical: Collecting and sending patient health data from heart
monitors and pace makers. Consumers using fitness trackers and sleep trackers.
Internet of Things in Government• Intelligent traffic signals• Smart parking management • Track public transportation• Infrastructure sensors• Advanced metering infrastructure (AMI)• Smart grids• Sanitation bin sensing• Storm drain monitoring
Notable City IoT and Smart City ProjectsCity Project
Denver, CO Connected vehicle network and pedestrian detection systems• Plan to procure 1,500 connected EV for
city usePeña Station NEXT with Panasonic
Kansas City, MO Cisco & Sprint ThinkBig smart city program
San Francisco, CA Smart Carpooling and Traffic Signals
Columbus, OH Mobility Modernization Program• $50M DOT Smart City competition winner
inspiring over $500M of public investment
Chicago, IL Array of Things
Questions?
Thank you!For more information:Mark [email protected]