emergency management plan & operational response procedures

Emergency Management Plan & Operational Response Procedures

Reference Manual

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Contents

Purpose 4

Section1Intruduction 6

Commend & Control 8

Incident Alerting & First Response 10

Emergency Plan – Contingencies 11

Emergency Plan – Post-Incident Considerations 12

Evacuation Plan – Key Elements 13

Evacuation Plan – Diagrammatic 14

Air Supply Contamination 17

Armed Hold Up 18

Armed Offender on Campus 20

Offender Description Form 22

Assault 23

Bomb – Threat 24

Bomb – Mail Bombs 28

Chemical Spill 29

Civil Disorder 30

Confined Spaces Emergency 31

(Apparently) Deceased Person 32

(Suspected) Drug Overdose 33

Earthquake 34

Electric Shock 36

Emergency Lockdown 37

Explosion 39

Fire – Alarm 40

Fire – Building 41

Fire – Safety 42

Food Poisoning 43

Gas Leak 44

Hold-in-Place 45

Hostage/Siege 46

Medical Emergency 47

Motor Vehicle Accident 48

Power Failure 49

Sexual Assault 50

Storm/Severe Weather 51

Structural Damage to Building/s 52

(Apparent) Suicide 53

Suspicious Mail & Packages 54

Syringes (Found) 55

Threats (Written or Taped) 56

Violent or Threatening Person 57

Water Leak (Minor Flooding) 58

Water Supply Interruption 59

Section2Threat Assessment Team 60

Copyright ©. Macquarie University. All rights reserved.

The information contained within this document has been prepared for the express use of employees and students working at MacquarieUniversity,NorthRydeCampus and may only be referred to by any such persons for the purposes of internal instruction or for guidance in responding to an emergency situation or critical incident arising in connection with the Organisation’s activities at the aforementioned location.

Except for the abovementioned circumstances and without limiting the rights under copyright reserved above, no part of this publication may be reproduced, stored in or introduced into a database or a retrieval system, or transmitted in any form or by any means (electronic, mechanical, photocopying, recording or otherwise) or referred to or used for any commercial purpose or for any other purpose without the express written permission of the copyright owner and the publisher of this document

The Emergency Plan and Procedures contained in this manual have been developed on the basis of site-specific information supplied by persons employed by or acting on behalf of Macquarie University. Information pertaining to building occupancy, operations, systems, equipment or configuration has been prima facie accepted by the authors of this manual and has not been independently verified for accuracy.

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PurposeThis manual is a fundamental element of the Campus Emergency Management Program. It is intended for use by management as a reference framework for achieving and maintaining an effective level of emergency preparedness and also as a management guide during an emergency.

Definitions&Abbreviations

Incidentclassification

UsageThis manual is intended for management use only. Whilst certain elements of information contained within this manual will be of use to general staff, the document as a whole is not intended for general distribution.

ReviewThe contents of this manual will be reviewed in accordance with the audit cycle prescribed in the Emergency Management Plan.

AmendmentsAny amendments should be recorded in the Amendment pages at the front of this manual. Superseded pages must be removed and shredded.

Action Title Purpose

1 The Emergency Management Plan

This section details the organizational structure, systems, resources and processes that may be activated in whole or in part in the event of an emergency.

2 Critical Incident Response Procedures & Guidelines

This section details in alphabetical order First Response procedures and/or guidelines for various critical incidents.

3 Threat Assessment Team

This section outlines the structure and processes of the Threat Assessment Team.

4 Appendices This section serves as a repository for assorted reference information which may be subject to frequent amendments.

Structure

Term Abbreviation Definition

Critical Incident CI Critical Incident is an event that occurs during a participation activity, which may cause or is likely to cause extreme and/or emotional distress to students, staff and other workers of Macquarie and partner organisation, and which may be regarded as outside the normal range of experience of the people affected.A Critical Incident:• may not necessarily require an initial emergency response;• may significantly disrupt the operations of Macquarie University and impact on business continuity; and/or• may have the potential to bring Macquarie University into disrepute.

Incident I Any unplanned event resulting in or having the potential for injury, ill health, damage or loss.

Campus Emergency Control Centre

CECC The site command post at which the Campus Emergency Coordinator is located in the event of an evacuation or major incident.

External Meeting Point

EMP The external location where Building Wardens can report to in the event that the MECP has been evacuated and they are unable to report to the Emergency Response Officer following an evacuation.

Emergency Any incident which could: • Jeopardise the safety of or traumatise persons on or near the site• Result in significant damage to property or equipment on-site• Significantly disrupt normal site operations

Warden Meeting Point

WMP An external located (usually the entrance of the building being evacuated) where the area wardens report the the Building warden the status of their evacuation.

Emergency Management Team

EMT The collective name given to those staff that performs the roles of Campus Emergency Coordinator, Emergency Response Officer, and Communications Officer (and their respective deputies).

Campas Emergency Planning Group

CEPG A group of site representatives responsible for overseeing an appropriate level of emergency preparedness on-site.

Emergency Procedures

EP Procedures that have been designed so that all responding on-site personnel will act in a coordinated manner which will complement and support the actions of responding emergency services.

Evacuation Assembly Area

EAA A safe location which evacuees proceed to in the event of an evacuation.

Warden Meeting Point

WMP A building-specific location where Area Wardens report to their Building Warden on completion of their evacuation duties. Typically located near to the entrance where the Building Fire Indicator Panel is located.

Level 1Routine Incident

• Normal day to day incident• Minor non-medical incident eg. victim of a minor offence not involving Police• Minor medical incident eg. minor accident or health problem/illness nit involving Emergency medical services• Group conflict• Incident can be easily handled by Team Leader/Host Supervior or/and with assistance of Unit convenor/Faculty •

Participation Manager• No impact on further continuation of student’s participation in the activity

Level 2Significant Incident

• Issue unresolved at Level 1• Escalation of medical or safety issue from Level 1• Minor injuries involving Emergency medical services• Potential trauma to student• Potential for the media exposure to the situation• Incident requiring withdrawal of a student

Level 3Major Incident

• Severe injuries/health issues requiring hospitalization• Trauma to student• Likely media coverage• Natural disasters (whether or not they directly impact on students) in/near the location of the participation activity that

do not require evacuation

Level 4Critical Incident

• Individual student/multiple students critical injury• Serious crime• Evacuation from the location of the activity• Student(s) (concern for welfare)• Death• Incident expected to bring the University

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ElementsThe Emergency Management Plan encompasses the following key elements:

Purpose

The purpose of the Emergency Management Plan is to enable management and staff to quickly and decisively respond to an actual or potential emergency, which could threaten the safety of persons, cause major damage to property or equipment or significantly disrupt campus operations.

The Plan provides for appropriately trained management and staff to assume the primary response role for incidents or emergencies occurring on site which are within the capabilities of internal resources to control, which have no external impact and which do not necessitate the deployment of resources from external authorities or agencies.

The Plan also provides for management and staff to act in a support role in circumstances where external intervention is necessary.

The Plan caters for all modes of site operations and response procedures are intended to complement the roles and responsibilities of responding combat agencies.

EMPORP Reference Manual

Section 1

1.1 Introduction

Relationship with other plans & operational documents• Death of Student or Staff Policy/Procedure

• Emergency Warden Appointment Procedure

• First Aid Procedure/Schedule

• Occupational Health and Safety Policy

• Weapons on Campus

• Scene Preservation – Serious Incident – Policy 5.21

• Responses to Overseas Critical Incidents – Notefor Executive (08 MAR 10)

• Escalation Hierarchy at Macquarie University for outbound exchange incidents (Jan 2010)

• Occupational Health and Safety Act of NSW, 2000• Occupational Health and Safety Act of NSW – Regulations 2001• The State Emergency and Rescue Management Act of NSW, 1989

Audit & Review

CampusEmergencyPlanningGroupRole

The Campus Emergency Planning Group is a cross-disciplinary group of employees formed under the Campus Safety Governance Committee, to advise and assist in the development, evaluation, implementation and maintenance of the operational emergency management plans that will be supported by policy and protocols to address risks and or emergency incidents, with an emphasis on early intervention and prevention.

StatementofPurpose

The Objectives of the Group are:

• To safeguard the University Community and facilities of foreseeable disasters or emergency incidents by developing strategies and processes that will strengthen Macquarie University’s capacity to protect the lives of students, staff and visitors in a disaster situation

• To minimise the potential damage and injury to persons and property following an emergency incident

• To facilitate recovery and restoration of facilities damaged by an emergency incident and

• To ensure speedy resumption of operations following a major incident

SpecificResponsibilities

• To identify and review all existing available procedures, protocols and policies related to emergencies

• To develop strategies to promote a culture of safety via education to students, staff and other members of the University Community

• To develop policies and standard emergency operating procedures

• To identify training and equipment needs for staff likely to be involved in responding to an emergency

• To develop training and equipment acquisition plans

• To approve schedules for the implementation and testing of preventative emergency measures exercises (e.g. fire drills, chemical spill, desktop emergency exercise)

• To review and recommend for approval policy and procedures proposed by members

• To identify and recommend human and financial resources needs to support the emergency planning framework

• To participate in post-mortem analyses following an emergency exercise or an actual incident and recommend corrective measures

• To prepare reports to the Campus Safety Governance Committee for each major emergency incident

Composition

• Campus Security Manager (Chair)

• Manager, Health & Safety

• Executive Dean – Nominated by Executive

• Director, Campus Wellbeing

• Chair(s) or Nominees of Building Emergency Planning Committees

• Representative from University Legal Office

• Representative of U@MQ

• Representative of Property

• Representative of SIBT

Meetings

The Group will meet every six months, on a day and time to be nominated by the Chairperson.

• The Group will also convene as soon as practicable after an emergency situation to review organisational response and at other times when matters affecting the emergency preparedness of the Campus are deemed necessary

• A secretary will be appointed by the Chair to record minutes – copies will be distributed to Group members and a master copy will be retained on file

MeetingAgenda

The Meeting Agenda will include reports from Group representatives concerning:

• Any emergency or critical incident which has impacted on the Campus and an evaluation of the Campus organisational response to the event

• Staff training in emergency preparedness which detail names, positions and the date they last attended training

• Details, evaluation and issues arising from the most recent campus emergency and evacuation exercise/s

• Most recent audit of campus emergency systems and equipment

• Proposed amendments to the Campus Emergency Reference Manual

• A review of the Campus Emergency Reference Manual to ensure that all information contained within remains pertinent and accurate

• Any other issues impacting on Campus Emergency Preparedness

Element Remarks

Compliance Responsibility of the Emergency Planning Committee

Review every 12 months or following an emergency

Information Type Distribution

Emergency Reference Manual • Campus Emergency Coordinator• CECC

Evacuation Checklist Building Wardens

Emergency Information Cards All staff and strategic locations throughout the buildings

Education Type Participation Refresher

Building Warden On appointment Every year

Area/Stair Warden On appointment Every year

Emergency Control Organisation Committee Training On appointment Every two years

Fire Extinguisher Training On appointment Every two years

Assisting people with disabilities evacuate On appointment As required

Emergency Information Cards N/A Every year

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The Emergency Control Organisation is responsible for implementing emergency procedures as outlined in the Emergency Management Plan & Critical Incident Response Procedures.

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EmergencyControlOrganisationalStructure

7am – 10pm Monday – Friday and 10am – 6pm Saturday and Sunday (excluding Public Holidays)


Section 1

1.2 Command & Control

ChiefEmergencyOfficer(AppointedExecutiveMember)

• Recommend suitable persons to the position of Emergency Coordinator

• Ensure that an effective communications system • exists in any emergency situation

CampusEmergencyCoordinator(CampusSecurityManager;Manager,Health&Safety;Director,Wellbeing andEngagement)

• Responsible for occupant safety & welfare• Authorised to implement general evacuation• Coordinates deployment of internal resources• Liaises with emergency services• Regular updates to Chief Emergency Officer/other

applicable senior management

EmergencyResponseOfficer(SecurityShiftSupervisor)

• First response to incident/alarm• Occupant safety at scene• Authorised to implement partial evacuation• Access control to incident area• Regular updates to Emergency Coordinator• Emergency services access to site/scene• On-scene liaison with emergency services• Damage control/containment

SecurityControlCentreOperator

• Inform applicable emergency service/s

• Assist Emergency Coordinator• Maintain log of events

SpecialistPersonnel

• First Aid• Facilities• Security• Technical

BuildingWardens

• Confirming building access controlled• Confirming building evacuated• Confirming Area Wardens accounted for• Reporting status to ERO or Coordinator

AreaWardens

• Delegating ‘sentries’ to control building access

• Directing persons to nearest safe exit• Checking to ensure all persons

have evacuated• Closing doors and windows where possible• Reporting to Building Warden

EmergencyControlOrganisation– Non CoreHoursOutside core operational hours, the Emergency Response Officer is responsible for coordinating the initial response to an emergency and updating the Campus Emergency Coordinator at the first reasonable opportunity.

EmergencyControlOrganisationPersonnelWarden and First Aid listings are available online at: http://www.hr.mq.edu.au/HealthAndSafety.html

MaintenanceofWardenCoverageOverallResponsibilityforMaintenanceofCampus-wideECO Coverage

Overall campus-wide responsibility for the maintenance of sufficient warden personnel and an accurate list of all wardens rests with the Chair – Emergency Planning Committee.

ResponsibilityforMaintenanceofSufficientWardens(withinaBuilding)

Responsibility for the maintenance of sufficient warden personnel within a building rests with the applicable Executive Dean/Director. Where applicable, Heads of Department will nominate new or replacement wardens within their specific department as and when a vacancy occurs or when requested by the applicable Building Warden.

ResponsibilityforCheckingandUpdatingWardenList

The Manager, Health and Safety will check with Building Wardens on a quarterly basis to confirm the accuracy of Building Warden Lists and where practicable, make any adjustments.

WardenVacancies

On being advised of any warden vacancies that cannot be filled, the Manager, Health and Safety will write to the applicable manager requesting an appropriate warden nomination.

ProductionofUpdatedWardenList

The Manager, Health and Safety will ensure that an updated warden list is produced and made available to warden personnel once every 6 months. Copies of this list will be forwarded to all manual holders for insertion in the Emergency Procedures Manual.

E.C.OIdentification

In an emergency, ECO personnel wear colour-coded safety hats as follows:

Type HatColour

Campus Emergency Coordinator(s) White

Communications Officer White

Emergency Response Officer –

Building Warden Yellow

Area Warden Red

First Aid Green

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Section 1

1.3 Incident Alerting & First Response


Section 1

1.4 Emergency Plan – Contingencies

PersonDiscoveringEmergency

EmergencyResponseOfficer

CampusEmergencyCoordinator

ControlRoomOperator9999

• Move (& keep) persons away from any immediate danger

• Contact Campus Emergency Number

Inform

Monitor

Communications Link

To Scene

• Investigate• Action as necessary

Update Campus Emergency Coordinator

If serious incident

• ‘000’ Call • Proceed to

Campus Emergency Control Centre

• Deploy specialists as necessary

• Inform senior management

• Further action as required

• Life Threatening• Major Damage• Significant Disruption• Reputation

Consequences• Legal Consequences

Confirm:• nature of emergency• exact location• present situation• time of incident• informant details• injured person

Term Definition

CampusManagementNotifications

In the event of an emergency or critical incident, the Emergency Response Officer must inform the Campus Emergency Coordinator(s).

The Campus Emergency Coordinator will immediately inform the Chief Emergency Officer in any of the following circumstances:

• Death or serious injury to any person on-site or a staff member or student employed or participating in University activities off-site

• Criminal activity of a serious nature against or involving persons or property associated with the Campus or the University

• Any incident which could cause serious harm to persons or property on or near to the Campus or result in adverse media coverage or criminal or civil proceedings against University employees

Off-CampusIncidentInvolvingOrganisedUniversityActivity

In the event of an emergency or critical incident occurring during an off-campus event the person responsible for organising/controlling the event must coordinate the incident response, including contacting the Campus Emergency Coordinator and emergency services.

IncidentInvolvingInternational Student/s

In the event of an incident involving international students, the Campus Emergency Coordinator must inform Macquarie International of the event and student details.

EmergencyServices If emergency services are responding to an incident on-campus:

The EmergencyResponseOfficer must delegate a person to meet and direct arriving emergency services vehicles to the scene.

The CampusEmergencyCoordinator is responsible for providing or sourcing the following support:

• Advice on technical or operational matters associated with the activities of the campus

• Appropriate plans, data sheets and other reference material

CounsellingandSupporteg.EAP;WellbeingorNSWMHU

The CampusEmergencyCoordinator is responsible for contacting the Manager, Allied Health Services to ensure that the appropriate counsellors are informed of any critical incident and that appropriate counselling personnel are made available for persons requiring this support.

Media All media inquiries should be referred to the Manager–MediaandCommunications.

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TerminationofEmergencyOnce emergency services have concluded their involvement, control of the affected area will be handed back to the Campus Emergency Coordinator.

In determining whether an area can be re-occupied and to returned normal operations, the Campus Emergency Coordinator should consider:

• Any residual/lingering hazards

• Any structural or process weaknesses caused by the original event which could initiate a subsequent emergency if operations are reinstituted

• The need to preserve the scene if there is to be a subsequent investigation

• Occupant safety

• Industrial relations ramifications

Where applicable, the decision to re-commence operations will be taken in consultation with specialist staff.

PreservationoftheIncidentSceneIn any emergency situation where there is the possibility of a subsequent statutory investigation or coronial inquiry, the Campus Emergency Coordinator must ensure that all evidence relating to the incident including documents, computer information, personnel and materials is preserved.

The Campus Emergency Coordinator must ensure that there is no interference with evidence and that any cleaning up, movement of bodies, repairs and so on, apart from that necessary to bring the emergency under control, does not occur without approval of appropriate authorities.

The Emergency Response Officer is responsible for ensuring that the incident scene is cordoned-off.

Refer to the Scene Preservation Procedure for further information.

IncidentReportThe Emergency Response Officer must ensure that an online Incident Report is completed prior to completing their shift.

InvestigationandRecommendationWithin 2 days of the conclusion of the emergency, the Emergency Planning Group will conduct a formal review of the events and processes affecting the emergency to ensure that the Campus Emergency Plan and organisational preparedness remain appropriate and competent. This review will involve debriefing relevant personnel and compiling an appropriate report under the authority of the Chair-Campus Emergency Planning Group.

Where deficiencies or weaknesses are identified, a written strategy (including time frames for completion) will be developed.


Section 1

1.5 Emergency Plan – Post-Incident Considerations


Section 1

1.6 Evacuation Plan – Key Elements

Element Information

AuthorityToEvaluate

Partial Evacuation Emergency Response Officer/Building Warden/Area Warden

General Evacuation Campus Emergency Coordinator

EvaluationTriggers Activation of building evacuation alarm or fire alarm

Evacuation directive issued by warden/security or emergency services

If evacuation becomes an obvious necessity for personal safety

EvacuationAssemblyPoints

Unless otherwise instructed and providing it is safe to do so, all staff and students proceed to the nearest Evacuation Assembly Area.

Emergency Information maps located throughout each building identify the Evacuation Assembly Area (and an alternate) for the particular building.

(A listing of Evacuation Assembly Areas is contained in the Appendices to this Manual.)

WardenMeetingPoint

Each building has a designated Warden Meeting Point. Typically this is outside the entrance to the building nearest to where the Fire Indicator Panel is located. In the event of an evacuation, and providing it is safe to do so, the Warden Meeting Point is where:

• The Building Warden will be positioned

• Area Wardens should report to after they have completed their evacuation duties

• The Emergency Response Officer will meet the Building Warden to ascertain the situation

Re-entry

Persons should remain at the Evacuation Assembly Area until advised by the Emergency Response Officer, Building Warden (or a delegated warden) that it is safe to re-enter the building or area.

CommandPost Campus Emergency Control Centre

Primary Security Office

Alternate Property Office (Y6A)

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EvacuationProcess–CoreHours(Monday–Friday)*exceptPublicHolidays


Section 1

1.7 Evacuation Plan – Diagrammatic

Close doors & windows if & where practicable

Deploy sentries to building entrances where applicable

Collect Hat & Evacuation Checklist

Update Emergency Response Officer

Assist if appropriate & safe to do so, otherwise go to Assembly Area

Go to Assembly Area – await further instructions

Proceed with students to Assembly Area

Check designated area – confirm persons evacuating

Inform Campus Emergency Number

If possible confirm all students safe & accounted for – report missing students to nearest warden or emergency services personnel

Confirm all persons have evacuated and note persons requiring assistance to evacuate

Close doors & windows where applicable

Check Fire Indicator Panel and/or make P.A. Announcement and manual activation of evacuation alarm (if applicable and practicable to do so)

Meet Area Wardens and confirm:• Sentries covering

building entry points• All areas evacuated

& checked• Doors/windows closed• All Area Wardens

accounted for• If necessary,

replace ‘sentries’ with Area Wardens

• People requiring assistance to evacuate

Proceed to Warden Meeting Point – direct evacuees and control access

Report to Building Warden at Warden Meeting Point

Inform Security of Evacuation Status

If Emergency Response Officer not present at building

Remain with students at Evacuation Assembly Area and await further instructions

LecturersinChargeof Classes

ChiefEmergencyOfficer

• Monitors situation

• Informs/updates applicable senior management

• Activates Crisis Management Team if appropriate

• Supports and assists Campus resources


• Liaises with Building Warden

• Liaises with emergency services

• Updates CEC

CampusEmergencyCoordinator(CEC)

• Attends Emergency Control Centre

• Liaises with Emergency Services as necessary

CommunicationsOfficer

• Maintains Incident Log

• Assists CEC

AreaWardens

• Evacuate personnel

• Check area – close doors

• Report to Building Warden

• Control entry to Incident Area

Evacuees moved to safe area

CampusEmergencyControlCentre

SafetyZonePerimeter

EmergencyServiceGuide

Meet & direct emergency services to scene

EmergencyServices

AreaWardens BuildingWardensControlRoom

OperatorOthers

BuildingWarden

• Oversee Building Evacuation

• Confirm building evacuated

• Confirm wardens safe

• Confirm safety cordon in place

• Confirm evacuees safe

• Update ERO/Emergency Services

• Assist as required EvacuationAssemblyArea

IncidentScene

Dispatch Emergency Services guide to meet emergency services and direct to scene

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Section 1

1.7 Evacuation Plan – Diagrammatic


Section 1

Air Supply Contamination

EmergencyResponseOfficer• Notify Property

• Ensure that the suspect air handling system is immediately shut down

• Send a security detail to assist with evacuation. Evacuate the area/s serviced by the suspect system

• Notify the Campus Emergency Coordinator

SecurityDetail• If necessary assist in evacuation the areas serviced by the

suspect system

• Cordon off the suspect plant to prevent unauthorised access

• Where practical and safe to do so, naturally ventilate the affected areas

CampusEmergencyCoordinator• Notify Manager, Health & Safety

• Confer with Facilities Management, Manager, Health & Safety and other appropriate specialists – determine potential health and productivity impacts

• Update Chief Emergency Officer as applicable

Manager–Health&Safety

• Confer with Campus Emergency Coordinator and other applicable management

• If applicable, notify Local Council

• If applicable, notify Health Department

• If applicable, notify Work Cover

• If applicable, ensure that appropriate tests/medical assessments are conducted

EvacuationProcess–ExtendedHoursIncludingPublicHolidays

Inform Campus Emergency Number

Go to scene

Go to Assembly Area Assist with evacuation process

Ascertain situationEvacuate students – appoint student to lead group to Evacuation Assembly Area

Meet Security Officer outside building main entrance and advise situation

Assist Security Officer if requested (and safe to do so)

Otherwise, proceed to Evacuation Assembly Area – confirm students are safe and accounted for

Close doors & windows where applicable

If applicable and practicable, obtain assistance from volunteers to:• Cordon-off affected

building or area• Check to ensure all

persons have evacuated• Identity of

people requiring assistance to evacuate

Meet, update & assist emergency services

Keep personnel at Evacuation Assembly Area updated on situation

Inform Campus Emergency Coordinator

Standby at AssemblyAreaand await further instructions

LecturersinChargeof Classes

EmergencyResponse Officer

Others ControlRoomOperator

Dispatch Emergency Services guide to meet emergency services and direct to scene

Incident Log

Assume control as Campus Emergency Coordinator

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Persons Involved

DuringtheIncident• Don’tbeahero–staycalm.Your safety and the safety

of those around you is of primary importance. If you are not directly involved stay out of it.

• Don’targue–obeytheoffender’sinstructions.But do only what you are told and no more. Do not volunteer any information.

• Bedeliberateinyouractions.If you are ordered to do something by the offender – do as you are instructed, however, avoid sudden movements.

• Don’tstareattheoffender.Avoid direct eye contact.

• Makeamentalnoteofeverythingyoucanaboutthe offender.In particular note speech, mannerisms, clothing, scars or any other distinguishing features such as tattoos; number of offences.

• Try and observeanyvehicle used by the banditOnce the offender has left; and if you can without risk and if nobody else has already done so, take particular note of the registration number, type, colour and any distinguishing features of the offender’s vehicle.

• Treat any weapon and real and a danger to you or others.

• Do not take any action that may jeopardise your safety or that of other around you.

• Do not pursue offenders.

Aftertheoffenderhasleft• Help any person who has been injured

• Activate duressalarm (if applicable)

• Contact9999 (Campus Emergency Number)

• Lockdoors to secure crime scene

• Askallpersons to remain within the area

• Record your observations in writing as quickly as you can after the Hold-Up. (The Police need individual impressions of what happened, uninfluenced by others.).

Control Room Operator

Hold-UpAlarm(orVerbalReportof Hold-Up(asapplicable)• Ensure the hold-up alarm receives priority handling

• Where practicable, manipulate CCTV cameras to provide surveillance of Incident Scene and approach/departure routes to/from Incident Scene and Campus

• Via radio advise SSOs to approach area with extreme caution

• Advise Security Management

• If practicable, check CCTV coverage of any motor vehicle or motor bikes in close proximity to Incident Scene that are in any way suspicious or unusual

• Update Security Manager

• Once the alarm is verified as a confirmed incident, notify police – Dial 0-000 and report any information available regarding offenders and/or weapons

• Inform Ambulance (if required)

• Remain alert – Closely monitor all CCTV activity

• Keep radio traffic to a minimum during the incident

• Make no comment to the media or other parties

• Record all information in The Daily Events Log

Security Officer/s responding to Alarm/ Incident

Confirmfollowinginformationwith Control RoomOperator• Is anyone injured?

• Is/are offender/s still on site? Last seen going in which direction?

• Exact location of the incident (Building, Level and Room No.)

• Name, location and means of contact (e.g. landline extension or mobile phone number) of informant

Caution–ifarmedoffender/sis/arebelievedtostillbepresent atIncidentscene

• Do not approach incident scene

• If safe to do so, cordon-off area to prevent others from entering danger area

• If practicable and safe to do so, attempt to keep exits from incident scene under discreet surveillance until arrival of police

InitialActionsonArrivalattheScene• Confirmoffendershaveleft and obtain description

(ensure police are updated)

• Confirm if anypersonsinjured and ensure appropriate medical treatment is provided

• Securethearea where the incident occurred and don’t allow anyone into the area. Nobody should be allowed into this area until the Police have checked for fingerprints and other evidence

• UpdateControlCentreOperator/SecuritySupervisor/SecurityManager (as applicable)

• Obtainnames,addressesandtelephonenumbers from all persons involved together with brief details of incident (including description of offender/s. Ask them to remain until the Police arrive. Explain to them that their view of what happened, however fleeting, could prove vital when pieced together with other evidence

• Provide a quietplace for them to sit down

• Obtain namesofattendingpolice (and station) and prepare an incident report for the Campus Emergency Coordinator (where applicable) before leaving the site

Emergency Response Officer

Confirmfollowinginformationwith Control RoomOperator1. What exactly has happened?

2. Does it involve the use or threatened use of a weapon?

3. Is anyone injured?

4. Is/are offender/s still on site?

5. Exact location of the incident (Building, Level and Room No.)

6. What type of weapon is/was involved

7. Name, location and means of contact (e.g. landline extension or mobile phone number) of/with informant

8. Any description of offender/s

9. Any description of motor vehicle (if involved) – If Yes, where last seen and direction of travel

Ifconfirmedthatoffender/shas/haveleft theCampusAs quickly as possible:

1. Verify the nature of the incident and type of weapon involved

2. Obtain a description of the offender/s, where last seen, direction of travel and details of any motor vehicle involved

3. Confirm if any persons require immediate medical attention

4. Contact ‘9999’ and update them on the situation and any additional information – if applicable, request Police/Ambulance to the scene

5. Attend the incident scene (if not already there)

6. Ensure that the Incident Scene is isolated and persons are prevented from interfering with evidence or disturbing the Crime Scene

7. Ensure that names, addresses and contact numbers of victims and witnesses are obtained and documented

8. Ensure that security personnel are deployed to meet and guide responding emergency services to the scene

9. Ensure that the Security Manager/Campus Emergency Coordinator is promptly informed and regularly updated

10. Complete an appropriate Incident Report before going off-shift

Ifarmedoffender/sis/arebelievedto still bepresentatIncidentSceneRefer to ‘Armed Offender on Campus’ Section in this Manual.

Emergency Response Officer/Campus Emergency Coordinator

InitialActionsInformation

ConfirmwithSecuritySupervisororControlRoomOperator:

1. What exactly has happened?

2. Does it involve the use or threatened use of a weapon?

3. Is anyone injured?

4. Is/are offender/s still on site?

5. Exact location of the incident (Building, Level and Room No.)

6. What type of weapon is/was involved

7. Name, location and means of contact (e.g. landline extension or mobile phone number) of/with informant

8. Any description of offender/s

9. Any description of motor vehicle (if involved) – If Yes, where last seen and direction of travel

10. Initial actions already undertaken or currently being implemented by Security Supervisor

11. Any staff/students in immediate area

Ifconfirmedthatoffender/shas/haveleft theCampus1. Confirm accuracy of initial report with Emergency Response

Officer at the scene

2. Confirm that Police are attending and description of offender/s has been passed on to Police

3. Confirm if any persons have been injured – If YES, confirm ambulance is attending and details of casualties are being obtained by Security at the scene

4. Confirm that area has been cordoned-off as a Crime Scene

5. Inform Chief Emergency Officer

6. Inform applicable counselling personnel

7. Inform Manager-Media and Communications

8. Inform Manager – Health & Safety

9. Ensure that appropriate Head of Department (of staff involved) is informed

10. Ensure that other managers (as applicable) are informed

11. Ensure that responding security personnel complete Incident Reports prior to going off-shift

12. Ensure that details of Investigating Police are obtained and logged

13. In the event that any victims require ambulance transportation ensure that the name of destination Hospital is obtained

Ifarmedoffender/sis/arebelievedto still bepresentatIncidentSceneRefer to ‘Armed Offender on Campus’ Section in this Manual.


Section 1

Armed Hold-up

20 21


Section 1

Armed Offender on Campus

Control Room Operator

InitialActions1. Obtain the following information from the informant (see Offender Description Form):

• Exact location of the incident (Building, Level and Room No.)

• What exactly has happened?

• How long ago did this happen?

• Is anyone injured?

• Number, location and description of offender/s

• What type of weapon is believed to be involved (e.g. knife, syringe, handgun, rifle etc)

• Name, location and means of contact (e.g. landline extension or mobile phone number) of/with informant

• Any description of motor vehicle (if involved) – If Yes, where last seen and direction of travel

• Any staff or students in the immediate areas

2. Note time of initial report

3. Inform nearest security personnel – caution – Instruct them not to approach location of offender/s

4. Inform Security Supervisor

5. Inform Police

6. Inform Security Manager

7. Log all information and communications

8. Ensure CCTV cameras are focussed on the incident area

• Do not enter the building unless all offenders have left the scene

• Administer First Aid if appropriate

• Monitor security channel for further instructions or updates

• Provide updated information to staff and students as it becomes available

Security Officer/s responding to Initial ReportCaution–Donotapproacharmedoffender

• If safe to do so, prevent others from entering the immediate area

• If practicable and safe to do so, attempt to keep exits from incident scene under discreet surveillance until arrival of police

Emergency Response Officer1. Ensure that Police have been called.

2. Ensure that responding security personnel donotenteror approach the incident scene.

3. Ensure that the Campus Emergency Coordinator is promptly informed.

4. If applicable, and subject to the exact location of the Incident Scene and the apparent risk to persons involved, deploy security personnel to quickly evacuate any persons from exposed spaces in the vicinity of the Incident Scene.

5. Subject to the exact location of the Incident Scene, determine if persons occupying the building who are not involved in the incident can be safely, promptly and discreetly evacuated from the building via safe egress routes that do not expose them to view from the incident scene or cause them to pass in close proximity to the incident scene.

If it is determined that this course of action can be safely implemented, contact the applicable Building Warden, brief him/her on the situation and unambiguously instruct them to commence a silent evacuation via agreed egress routes to an agreed safe location (indoors) in a building well outside the Security Cordon.

6. If it is determined that persons not involved in the incident cannot be safely, promptly and discreetly evacuated from the building in which the incident scene is located contact the Building Warden for the particular building, brief him/her on the situation and direct them to implement an Emergency Lockdown of those areas that can be safely contacted.

7. Refer to Campus Map – pinpoint incident scene – determine appropriate safe locations to position security personnel to prevent pedestrian access to the incident scene – if insufficient security personnel, enlist assistance from appropriately located wardens and grounds/maintenance staff to establish this Security Cordon.

8. Subject to the exact location of the Incident Scene, determine if persons occupying those buildings surrounding the incident scene (i.e. those inside and those on the perimeter of the Security Cordon) can be safely, promptly and discreetly evacuated from their buildings via safe egress routes that do not expose them to view from the incident scene or cause them to pass in close proximity to the incident scene.

If it is determined that this course of action can be safely implemented, contact the applicable Building Wardens, brief them on the situation and unambiguously instruct them to commence a silent evacuation via agreed egress routes to agreed safe locations (indoors) in buildings well outside the Security Cordon.

9. If is determined that persons in these buildings cannot be safely, promptly and discreetly evacuated from their buildings – contact the applicable Building Wardens, brief them on the situation and direct them to implement an Emergency Lockdown of their respective buildings.

10. Subject to the location of the incident scene, determine if security personnel need to be deployed to safe locations to detour vehicles away from the vicinity of the incident scene.

11. Again, subject to the location of the incident scene, determine if the Railway Station needs to be contacted, apprised of the situation and requested to hold persons within the Station confines until Police give the ‘All Clear’.

12. Ensure that CCTV cameras are operated to provide optimum surveillance of the incident scene and approaches and confirm that video imagery is being recorded.

13. If applicable, ensure that appropriate imagery of the offender/s is printed out as soon as practicable and available for attending Police.

14. Brief attending Police on their arrival, provide photo/description of offender/s and Campus Map indicating Incident Scene and current dispositions of Security Cordon personnel together with any other Immediate Actions which have been implemented (e.g. partial Campus Emergency Lockdown etc).

15. Ensure that all actions and communications are date/time logged.

16. Provide regular updates to the Security Manager/Campus Emergency Coordinator.

Campus Emergency Coordinator1. Confirm with Emergency Response Officer:

• What exactly has happened?

• Is anyone injured?

• Exact location of the offender(s) (Building, Level and Room No.)

• What type of weapon is believed to be involved (e.g. knife, syringe, handgun, rifle etc)

• Name, location and means of contact (e.g. landline extension or mobile phone number) of/with informant

• Description of offender/s

• Initial actions already undertaken or currently being implemented by Security Supervisor

• Present dispositions of security personnel (and any others assisting)

• Ensure that Police have been informed

2. Ensure that responding security personnel donot approach the incident scene.

3. Confirm that any persons in open spaces in close proximity to or in view of the Incident Scene have been evacuated to safe areas.

4. Confirm that security personnel are being deployed to establish a Security Cordon at safe points around the Incident Scene (verify exact locations of deployments and confirm that the Cordon will isolate the Incident Scene out to an apparently safe distance.

5. As a guide only, this initial cordon should be positioned such that it prevents persons from approaching buildings and areas adjacent to the Incident Scene as well as the area from (and including) these adjacent buildings and areas in to the building in which the Incident Scene is located.

6. Liaise with the Emergency Response Officer to confirm Initial Safety Actions have or are being implemented in and around the immediate vicinity of the Incident Scene (i.e. based on available information, is a Silent Evacuation of unaffected areas of the Incident Building and adjacent buildings inside the Security Cordon underway, wardens been instructed to implement an Emergency Lockdown of unaffected areas of the Incident Building and adjacent buildings inside the Security Cordon).

7. Confirm if security personnel have or need to be deployed to safe locations to detour vehicles away from the vicinity of the incident scene and outside the Security Cordon.

8. Does the Railway Station has been or needs to be contacted, apprised of the situation and requested to hold persons within the Station confines until Police give the ‘All Clear’.

9. Providing it is safe to do so, proceed to the Campus Control Centre (Security Control Centre).

10. Inform and update the Chief Emergency Officer.

11. Confirm that CCTV cameras have been trained to provide optimum surveillance of the incident scene and approaches and confirm that video imagery is being recorded.

12. If applicable, confirm that appropriate still photos of the offender/s and any suspect vehicle are available for attending Police.

13. If an armed offender is believed to be on campus, and safe to do so implement a General Campus Emergency Lockdown until such time as the Police are satisfied that no further risk exists to Campus personnel (see page 37).

14. Ensure that all actions and communications are date/time logged.

15. Ensure that the Manager-Media and Communications is informed.

16. Ensure that the Manager – Health & Safety is informed

17. Ensure that a Campus Emergency Bulletin briefly describing the situation and Campus Safety Precautions is posted on the University Web Site as soon as practicable.

18. Provide regular updates to the Chief Emergency Officer.

19. Update the Campus Emergency Bulletin as necessary.

22 23


Section 1

Offender Description formName/Nickname used

Approxage Height cm

Sex: Male Female

Build: Thin Stout Medium Muscled Overweight

Hair: Colour

Straight Bald Wavy Thick Long Curly Crew cut

Nose: Size Shape

Mouth: Size Shape

Ears: Size Shape

Eyes: Colour Size

Squint Intense Stare

Moustache/beard:

Colour

Type

Glasses: Colour Shape Tinted Thick

Complexion: Fair Dark Fresh Pimply Suntanned Flushed Pale

Racial origins

Teeth:Good Bad Spaced Protruding Uneven Missing

Hands: Size

Soft Hairy Calloused Large Small

Nails: Missing Deformed Long Short

Gloves: Type Colour

Jewellery(describe):

Scars: Tattoos Scars

Describe:

Stature:Erect Stooped Slouchy

Walk: Quick Slow Limp Springy Pigeon-toed

Voice: Clear Loud Thick Slangy

Accent:

Distinguishingcharacteristics:

Clothing(Describe):

Disguise:

Weapon(s):

MethodofoperationWhat did person do, say, touch etc?

Methodanddirectionofescape:

Makeofcar:

Model:

Registration:

Colour:

Number of vehicles seen:


Section 1

Assault

Emergency Response Officer

InitialActions• Assess the situation

• Remain calm

• Obtain assistance

• Do not provoke the assailant or aggravate the situation

• If safe to do so, assist the victim (e.g. determine if first aid or medical attention is required and action accordingly)

• Request further security assistance

• Disperse any casual spectators but ask witnesses to remain

• Obtain and note details concerning the incident:

• Full details of victim

• Circumstances surrounding the incident

• Witnesses

• Description/details of assailant/s

IfMinorAssault• Refer the matter to the Campus Security Manager for follow-up

• Inform Manager, Health & Safety

• Complete an online security report detailing the incident and any action taken

• If required, contact Police

IfSeriousAssault• Immediately notify the Police – include:

• Description of offender/s

• Any weapon/s

• Vehicle/s

• Last known whereabouts and

• Direction of travel

• Cordon off the scene of the incident

• Identify any witnesses and request them to remain until police arrive

• Where witnesses cannot wait for Police attendance, their details are to be noted

• If offender is still present on-site, ensure that victim and witnesses are isolated from the person

• If offender is still present on site and is considered to pose a danger to others, attempt to keep persons away from the offender and keep the offender under discrete surveillance

• Inform the Campus Security Manager and Manager, Health & Safety

24 25


Section 1

Bomb – Threat

• Note Threat Details• Contacts the Campus Emergency Number (9999)

• Interview Call Recipient• Note Threat Details• Inform Police• Inform Campus Emergency Coordinator

Callrecipient


• Review Threat Information• Confer with Emergency Response Officer,

appropriate management and Police (where practicable and time permits)

• Determine and implement appropriate response• Advise Chief Emergency Officer of Threat


• Note Threat Details• Contacts the Campus Emergency Number (9999)Callrecipient


• Interview Call Recipient• Note Threat Details• Inform Police• Inform staff occupying applicable building/s • If practicable, conduct safety inspection of egress routes

and Assembly Area/s• Initiate evacuation• Inform Campus Emergency Coordinator• Meet and update Police • Confer with Police and affected staff – determine if

Precautionary Inspection is appropriate and practicable• Implement agreed response• Update Campus Emergency Coordinator• Confer with Police, staff and Campus Emergency

Coordinator re any subsequent actions (e.g. Re-entry, cancellation of lectures)

ResponsePlan(day)

ResponsePlan(night)

General Guidelines

ResponseBomb threat calls must always be treated seriously. Action in relation to any call should always be assessed by the Campus Emergency Coordinator who will determine the level of response required, where practicable in consultation with Police and senior management.

PolicePolice should always be informed of any bomb threat calls received.

MinimumResponseWherever time permits, a search of any area mentioned in the threat, relevant building/s exterior, exit routes and Assembly Area/s should always be undertaken in response to a specific bomb threat.

AppropriateInspectionPersonnelBecause improvised explosive or incendiary devices can be easily disguised, persons who are familiar with the area to be searched are more likely to quickly discover an unusual item or object.

VoluntaryBasisIf staff are requested to check their work area in response to a bomb threat, any such search must be on a voluntary basis.

StaffNotificationWhenever a bomb threat call is received, staff resident in the building/area affected by the call should be notified of the call and advised of what action is being taken in relation to the call.

EvacuationIf evacuating in response to a suspected bomb being discovered or as a precaution (where time permits):

• Evacuation should be initiated no later than 30 minutes prior to any detonation deadline

• Persons should take bags & personal belongings with them

• Where practicable, doors & windows should be left open

• Persons must not assemble in any location that is line of sight to a possible danger area

• Building re-entry should only be considered after a thorough search has been conducted by volunteers and after consultation with police and building occupants


Section 1

Bomb – Threat

26 27

TimeofCall

Whatdidthecallersay:

Were Exactly is it – which building?

When Will it explode?

What Does it look like?

What Will make it explode?

Did You place the bomb?

Why Did you place the bomb?

Who Are you?

How Can we contact you?

Howdidthecallersound

• Angry

• Calm

• Irrational

• Drug/Alcohol affected

• Abusive

CallerProfile

• Sex

• Nationality

• Age

• Voice

• Familiarity

CallInformation

• Background noise

• Mobile Phone/Pay Phone etc


Section 1

Bomb – Threat

Precautionary Inspection – Coordination Guidelines – Emergency Response OfficerIf initiating a Precautionary Inspection in response to a building-specific threat:

• Inform applicable Building Warden

• Request Building Warden to inform Area Wardens and meet at Warden Meeting Point

• Inform available maintenance staff and request attendance at Warden Meeting Point

• Proceed to Warden Meeting Point – confirm location is safe

• Brief personnel on threat information and proposed response (Precautionary Inspection)

• Establish inspection areas (Internal & External)

• Assign Area Wardens to Internal areas and Facilities/Grounds staff to External areas

• Make a note of who is assigned to what areas

• Be sure that all personnel are aware of their respective areas of responsibility

• Request personnel to conduct inspection as follows:

• Low-key inspection – no hats or vests

• Be methodical

• Discreetly inform staff as they proceed through their areas:

• Ask staff if they have observed anything suspicious

• Remind staff not to evacuate at this stage

• Advise staff that they will be informed of outcome and any further action

• Return to Warden Meeting Point on completion of inspection

• Confirm time by which they must report back to the Warden Meeting Point

• Review Safety Precautions if a suspicious object is discovered:

• Do not touch

• Keep people away

• Immediately inform Emergency Response Officer

• Do not use 2-way radios or mobile phone in close proximity

• Ask personnel if they have any questions

• Dispatch personnel and standby at Warden Meeting Point

• Update Campus Emergency Coordinator

• Review results of inspection with personnel

• Confer with Campus Emergency Coordinator

• Determine if any further action is warranted

• Update staff

WhattolookforWhen searching for a possible explosive or incendiary device, packages, bags, boxes or other items may be viewed as ‘suspect’ in any of the following circumstances:

• The item appears similar to the one described in the threat message

• The item is foreign to the premises and its’ origin is questionable

• The item is labelled suspiciously

• The physical characteristics of the item are suspicious in size, shape, weight and sound

• The item cannot be vouched for as belonging to anyone on site

• There are signs of forced entry, footprints, scrapes or fresh diggings

• Pieces of tape, wire, string, or explosive wrappings etc are present

• The condition of the room or area has been altered

ActionondiscoveringasuspiciousobjectIn the event that an object is discovered which cannot be vouched for or for any other reason is suspected of being a possible explosive or incendiary device, immediate actions are as follows:

PersonDiscovering

• Donottouch the object

• Note the appearance, sound and exact location of the object

• Calmly and discreetly keep persons away from potential danger area

• Inform the Emergency Response Officer (Donotuse2-way radiosormobilephone)


• Evacuate the building

• Where time permits, request all persons to take their personal belongings with them and leave internal doors open (not fire doors)

• Persons should NOT be permitted to gather in an area that is line of sight to a suspected danger area

• Inform Police, Campus Emergency Coordinator and Facilities

• Shut down gas (if applicable)

• Cordon off the building

• Liaise with Police on their arrival



Section 1

Bomb – Threat

28 29


Section 1

Bomb – Mail Bombs

IntroductionMail bombs are essentially anti-personal weapons, which are generally designed to explode at the moment of opening.

TypesofBombsExplosive:

• Designed to inflict injury, death or damage through blast or fragmentation

Incendiary:

• Designed to inflict injury, death or damage through Incendiary effects

Vixious:

• Designed to inflict injury, death or create a nuisance effect through a variety of toxic means eg poison

ActivationActivation may occur as a result of:

• Opening the package

• A rough tearing apart of the envelope

• The pulling of an envelope flap which has been tucked-in

• The action of using a letter opener

• Withdrawal of string or tape

• The removal of the contents

• Accident:

• Tampering or careless handling

• Submersion in liquid

• Two-way radio or mobile phone transmission in vicinity

• Smoking in close proximity

RecognitionPointsCharacteristics to look for in determining whether mail is suspect include:

• Excessive weight for size

• Uneven balance

• Stiffness of the envelope or package

• Protruding wires or strips

• Perforations or pinholes

• Noise of loose metal when moved

• Greasy marks

• Strong smell of almonds or marzipan

• Sound of ticking

• Powder deposits

• Restrictive markings

• Excessive taping

• Poor typing or handwriting

• Title but no name

• Misspelling of common words

• Visual distractions

• Incorrect title

• Excessive stamps

• Unknown source

• Unusual postmark

Response Plan

PersonDiscoveringIf a suspected mail bomb is discovered in the course of opening:

• Carefully place on nearest level surface

• Do not handle any further

• Evacuate the immediate vicinity

• Call the Campus Emergency Number ‘9999’

EmergencyResponseOfficer• Proceed to scene, observe object and note appearance –

do not touch

• Ensure that persons are evacuated from the immediate vicinity

• Notify Police, Building Warden, Campus Emergency Coordinator and Facilities staff

• Do not use 2-way radio or mobile phone in vicinity of suspect object

• Evacuate potential danger area and cordon-off

• Shut down gas (if applicable)

• If located in an outside room with windows – cordon off outside area

• Liaise with Police on their arrival

CampusEmergencyCoordinatorConsult with senior management re follow up action concerning alerting staff, and evacuate other within the vacinity.

SafetyPrecautions

• Do not handle unnecessarily

• Do not smoke in the immediate vicinity

• Do not subject to open flame, excessive heat or direct sunlight

• Do not immerse in water

WarningConfirm Area Safe to ApproachDo not enter any confined area where there is a risk of being exposed to toxic atmospheresImportantThe Fire Brigade is to be notified immediately for any hazardous chemical spill. This call should be made via ‘9999’.


Section 1

Chemical Spill

Emergency Response Officer• Inform applicable maintenance personnel and cleaner/s

• On arrival at the scene ensure that the affected area has been evacuated

• Ensure that persons assemble in a well-ventilated, safe area, upwind from the spill

• Prevent unauthorised access to the area

• Do not allow any ignition sources or electrical equipment to be operated in the immediate vicinity of the spill

• Recovery of a minor spillage of a hydrocarbon will be the responsibility of the person responsible for the hydrocarbon. A minor spillage of a chemical, if it can be recovered safely, will be the responsibility of the person responsible for the chemical

Note:

Ifthereisanyconcernaboutyoursafetyorthesafetyofothers,donotpermitspillagerecovery–leaveforspecialistFireBrigadepersonnel.

• Consideration should be given to site environmental conditions and a decision made as to whether further evacuation of the area is required

• The spill should be contained as soon as possible, using appropriate absorbents if it is believed safe to do so, based on information at hand. Particular attention should be paid to drains and these may need to be dammed using appropriate Bunding

• The person responsible for the chemical should manage the spill as specified on the Materials Safety Data Sheet (MSDS) or by the manufacturer/supplier of the substance


• All waste should be removed consistent with regulatory requirements

• Update the Campus Emergency Coordinator

30 31

Response GuidelinesOn becoming aware of civil disorder in the vicinity of or within the campus, or there is a real likelihood of such an incident occurring or a rowdy person or group has trespassed on the site, the Campus Emergency Coordinator should be immediately notified.

The Campus Emergency Coordinator will determine on the basis of the information available whether the following persons should be notified:

• Chief Emergency Officer

• Police

• ECO personnel

• Department Heads

Where time permits, the Campus Emergency Coordinator should consult with key stake holders and determine if appropriate personnel and property protection measures should be instituted.

If there is a risk to occupant safety or of unlawful building entry, then staff should be directed as follows:

• Take steps to restrict access to buildings or infiltration within buildings by the demonstrator/s

• Remove themselves and students to safe areas within the buildings

• Secure critical records, equipment and valuable items

• Remove any potential weapons or missiles (e.g. rocks, chairs etc.) that could be used by aggressive trespassers

• Be mindful of possible diversionary tactics by demonstrators to mask criminal activity

The Campus Emergency Coordinator should ensure that any group of demonstrators is kept under continuous discreet surveillance and attempt to ascertain size of group, composition, leader’s identity, motive, intentions, mood, and location.

Removal of trespassers is to be performed by police in consultation with the Campus Emergency Coordinator.

From the moment that the possibility of civil disorder is first suspected, the safety of the site’s occupants must be of paramount consideration to the Campus Emergency Coordinator and all necessary action undertaken (particularly providing advanced warning to the site’s occupants) to assure this.

Pre-PlanningOn being advised of a forthcoming event which could possibly result in civil disorder:

• Campus Emergency Coordinator must be notified and should confer with appropriate staff and emergency services representatives

• The Campus Emergency Coordinator should determine the appropriate response after identifying the risks and prepare a written action plan


Section 1

Civil Disorder

Response Guidelines• Inform emergency services (Fire & Ambulance)

• Evacuate the confined space – refer to entry/exit log to confirm all persons are safe and accounted for

• Donotattempttorescue a person from inside the confined space (emergency services will perform)

• Campus Emergency Coordinator must be informed

• If safe to do so, gas cutting equipment and flammable materials should be removed from the confined space and immediate vicinity

• Nopersonshouldbeallowedtoenter the confined space without permission from Fire Brigade or appropriate technical expert


Section 1

Confined Spaces Emergency

32 33


Section 1

(Apparently) Deceased Person


Section 1

(Suspected) Drug Overdose

Person finding an (Apparently) Deceased Person• Contact 9999

• Check for vital signs

• Lock down area until security arrives

Control Room Officer• Contact Police/Ambulance

• Dispatch Emergency Response Officer/Campus Security Manager

Emergency Response Officer• Check for vital signs of life

• Isolate the site where the incident has occurred

• Segregate any witnesses in private area away from incident scene

• Segregate any friends/colleagues of the deceased in private area away from incident scene

• Disperse any spectators

• Avoid contact with blood and other body fluids by using protective gloves

• If practicable, cover the body and make sure that it cannot be disturbed

• Inform Police and Campus Emergency Coordinator

• Inform Ambulance

• Do not interfere with any evidence

• Comfort witnesses/colleagues

• Collect accurate information about the incident

Campus Emergency Coordinator• Inform applicable counselling personnel and

Chief Emergency Officer

• Inform Manager – Health & Safety. Contact Work Cover

• Liaise with Police re Next-of-Kin details and request Police to advise when notification has been made

Person finding a (Suspected) Drug Overdose• Contact Security on 9999 and request assistance

• Check the person’s vital signs. If no signs are present, commence CPR

• Lock down the area until security arrives

Control Room Officer• Contact Police/Ambulance

• Dispatch Emergency Response Officer/Campus Security Manager

Emergency Response Officer• Check for vital signs of life and manage according

to First Aid protocols

• Contact First Aid Officer and Ambulance



• Segregate any friends/colleagues of the patient in a private area away from incident scene


• Inform Campus Emergency Coordinator


34 35


Section 1

Earthquake

General Guidelines – Persons Involved

DuringtheEvent

StayCalm Stay calm – the greatest risk is from falling debris.

Shelter If you are inside when the earthquake starts – remain there – take cover under a desk, table, door arch or against an inside wall. Keep well away from glass and external walls.

If you are outside, move well away from buildings, high walls and electrical wires.

The greatest risk from falling debris is immediately outside doorways and near external walls.

NoIgnitionSources Because of the risk of ruptured gas pipes – do not use candles, matches, lighters or other naked flames during or immediately after the event.

Fires Immediately extinguish any fires.

HelpOthers Render assistance to those around you that require it.

Evaluate If building is damaged, evacuate – be careful of broken glass and unstable substances.

DuringtheEvent

Utilities Check utilities (water, gas, electricity) for damage but do not turn on.

Evacuate Leave the building and stay out until the building has been inspected for structural integrity.

Aftershocks Prepare for possible after-shocks.

Search&Rescue This function will usually be performed by emergency services personnel.

Information Monitor local radio for information and official instructions.

Telephones Do not use the telephone unless you require urgent assistance.

Campus Emergency Coordinator

MinorTremorConsiderations

• The possibility of further tremors (and uncertainty concerning magnitude, frequency, duration and timing)

• Impact on building structures, utilities, fire safety and communications systems

• Impact on occupant morale and behaviour

The Campus Emergency Coordinator will need to determine if a risk is posed to occupant safety as a result of any or all of the above factors and implement an appropriate response. Where practicable, this would be undertaken in consultation with senior management, specialists and emergency services.

EarthquakeIn the event of a more pronounced seismic event, the consequences may be far more extreme and could encompass any or all of the following:

• Structural collapse

• Gas leaks

• Fires

• Communications Failure

• Uncontrolled crowd movement

• Casualties

• Loss of critical personnel

• Failure of essential services

• Dilution of emergency service capabilities

• Power Disruption

PrioritiesIn the event of such a disaster, the Campus Emergency Coordinator’s major priorities would include:

• Prompt re-establishment of command, control and communications

• Evacuation of non-essential personnel

• Combating fires

• Isolation of hazardous utilities

• Treatment of casualties

• Cordoning off dangerous areas

• Accounting for staff, students and visitors

• Support to emergency services

InitialResponseIn the event of an earthquake, subject to magnitude and impact, the Campus Emergency Coordinator may elect to:

• Establish the Outdoor MECP close to the Campus Emergency Control Centre

• Evacuate all building occupants to the Main Evacuation Assembly Area (co-located with External Meeting Point)

• Muster all wardens – inventory communications and first aid equipment

• Establish a First Aid Post at the Assembly Area

• Deploy wardens to organize evacuees into building/class/office groupings

• Attempt to account for all personnel

• Determine and implement appropriate recovery strategy

36 37


Section 1

Electric Shock


Section 1

Emergency Lockdown

CautionAvoid direct contact with the affected person while they are in contact with the current

General Guidelines

LowVoltageImmediateActions–PersonDiscovering

• Break the contact by switching off the current

• If the above action is not possible, stand on something dry (blanket, rubber mat, newspapers) and break the contact by pushing the affected person free with a wooden pole or board, or pulling with a loop of rope around an arm or a leg

• Delegate a person to contact the Campus Emergency Number

(Note – Injuries due to electric shock from low voltage contact are not usually severe.)

ImmediateActions– EmergencyResponseOfficer

• Inform nearest First Aider

• Proceed to scene – keep onlookers away from live or energised equipment

HighVoltageImmediateActions –PersonDiscovering

• Immediately disconnect power source

• Only permit first aid after current has been switched off

• Delegate a person to contact Campus Emergency Number (9999)

(Note – Injuries due to high voltage contact may be very severe – even fatal – involving burns to the skin and possibly to internal organs)

ImmediateActions– EmergencyResponseOfficer

• Inform nearest First Aider


• Inform Property


• Inform Manager – Health & Safety

• Attend scene – keep onlookers away from live or energised equipment

• Cordon off scene

BackgroundFor the purposes of the Campus Emergency Management Plan, an ‘Emergency Lockdown’ involves the following actions:

• The timely communication of an ‘Emergency Lockdown’ directive to all building occupants

• The securing (where practicable) of all entry points to a building to prevent persons from gaining un-forced access to the building

• The withdrawal of building occupants to ‘Safe Rooms’ within the building

• The removal of persons in open spaces on campus to appropriate buildings or their evacuation to safe areas off-campus

• The denial of pedestrian access to the Campus (other than responding agencies)

• The denial of vehicular access to the Campus (other than responding agencies)

• The timely and regular (where practicable) communication to affected persons of situational developments

• The confirmed termination of an Emergency Lockdown state on campus by Police

• The coordinated and timely communication of the termination of an Emergency Lockdown to affected persons

• The coordinated re-opening of Campus access

• The systematic and comprehensive verification that all affected buildings/areas have returned to a state of normal activity

An Emergency Lockdown would most likely be implemented in situations where there is a perceived risk to the safety of person’s on-campus as a result of an incident involving an armed offender occurring within or near to the Campus.

The Police may direct that an Emergency Lockdown be implemented or the Campus Emergency Coordinator may determine that an Emergency Lockdown is an appropriate precaution in the circumstances

(Alsoreferto‘ArmedOffenderonCampus’SectioninthisManual)

StrategyThe Campus Emergency Coordinator will, wherever time permits, consult with the Police, Chief Emergency Officer and Security Manager prior to implementing a General Emergency Lockdown of the Campus.

SecuritySecurity will be responsible for:

• Communicating the Emergency Lockdown directive to the various University buildings

• Where practicable and safe to do so, removing persons in open spaces to secure buildings

• Initially controlling pedestrian and vehicular access to the Site

WardensBuilding Wardens will be responsible for:

• Communicating the Emergency Lockdown directive to their respective building’s occupants either via EWIS P.A. (where applicable) or via a cascading verbal notification utilising wardens and other available persons

• Where practicable, securing the building entry points

BuildingOccupantsBuilding occupants will be responsible for:

• Withdrawing to ‘Safe Rooms’ (where practicable) within their respective buildings

• Implementing Emergency Lockdown precautions

• Remaining in a state of Emergency Lockdown until otherwise advised by Police, Campus Security or the Building Warden

CampusEmergencyCoordinatorThe Campus Emergency Coordinator will be responsible for:

• Ensuring that the Emergency Lockdown directive is communicated in a timely, coordinated, unambiguous and comprehensive manner

• Ensuring that applicable senior executives are kept regularly updated on situational developments

• Ensuring that the Emergency Lockdown state together with suggested personal safety precautions is promptly promulgated by means of a Campus Security Bulletin on the University Web Site

• Ensuring that (where practicable and appropriate), regular updates regarding situational developments are communicated via Building Wardens and/or the University Web Site

• Liaising with Police and providing appropriate support and resources

• Once the ‘All Clear’ is given by Police, conferring with the Chief Emergency Officer and other applicable executives, confirming and implementing the Termination and Resumption Plan and subsequently verifying that all affected areas have returned to normal activities

38 39

Campus Emergency Coordinator – Checklist


Section 1

Emergency Lockdown


Section 1

Explosion

Emergency Lockdown Guidelines

BuildingOccupantsOn being advised to implement an Emergency Lockdown within the building, occupants should:

• Withdraw to ‘Safe Area’ within the building/work area. A ‘Safe Area’ is a room which:

– Can be locked from the inside

– Can be screened-off (e.g. by closing curtains/blinds) such that the interior can neither be observed from the outside or from internal spaces

– Is equipped with a telephone

– Is equipped with an accessible computer terminal

– Ideally, provides access to a TV or commercial radio

• Stay away from windows

• Turn off room lights

• Limit noise and movement to the extent that your presence cannot be discerned (visually or aurally) from outside the room

• Monitor the University Web Site and news media (if practicable)

• Remain in Emergency Lockdown until advised by Police, Security, Building Warden or University Web Bulletin

If no room is capable of being internally secured within the building or work area, you should move to a discreet space on an upper floor of the building and comply with the other precautions/guidelines.

CampusEmergencyCoordinatorIn implementing an Emergency Lockdown of the Campus, you need:

1. A Campus Map.

2. A schedule of all buildings that need to be contacted.

3. A University telephone directory.

4. Access to as many telephones as possible (at least 4).

5. Persons to make the telephone calls (communicators).

6. Sufficient copies of the (current) Warden List for each communicator and one for you.

7. A written script that all communicators will deliver by means of telephone.

Process1. Determine which buildings need to be contacted.

2. Issue a Warden List to each of the communicators.

3. Allocate a proportionate number of buildings to each of the communicators and identify which ones they are responsible for contacting.

4. Issue a written script to each of the communicators and make sure that they are clear on what you want them to say.

5. Instruct the communicators to commence making the telephone calls.

6. As each building is contacted the communicator should update the Campus Emergency Coordinator who in turn will note the status on the Building Schedule.

7. Communicators will instruct Building contacts to ring back once their respective buildings are in ‘Lockdown’.

8. This will be communicated to the Campus Emergency Coordinator and status noted on the Building Schedule.

9. When all buildings have been positively confirmed as notified, the Campus Emergency Coordinator will update the Chief Emergency Officer.

10. The Chief Emergency Officer will also be updated when the Campus Emergency Coordinator when all buildings have subsequently confirmed that they are in ‘Lockdown’.

Item Action

EmergencyServices Ensure that emergency services are promptly informed.

Casualties Seriously injured should be treated at the scene by first aiders.

Persons suffering minor injuries should be treated at the Assembly Area.

Those that are obviously dead must not be moved.

Fires Appropriately trained personnel should be deployed to combat any fires pending the arrival of the Fire Brigade.

Evacuation Persons not engaged in on-scene response efforts should be evacuated to the designated assembly area (or other location as determined by the Chief Warden).

Hazards Appropriate staff should be deployed to isolate/shut down hazardous processes or equipment that could pose additional hazards to rescue and recovery operations.

Search&Rescue Emergency Services will normally perform this task – steps should be taken however to attempt to quickly account for all persons in the affected area at the time of the explosion – any persons unaccounted for should be brought to the attention of emergency services.

AccessControl Only essential vehicles and personnel should be permitted on site.

SeniorManagement Appropriate senior management should be informed as soon as possible.

Security A ‘no-go’ zone should be placed around the scene. Only authorised persons should be permitted inside this restricted area. This reduces the risk of evidence being destroyed or interfered with or persons being unwittingly exposed to danger or sightseers hampering rescue efforts.

Evidence All efforts must be made to preserve the physical and legal integrity of all evidence. Nothing must be touched without the permission of the senior emergency services officer present.

Media Refer media inquiries to the applicable media spokesperson.

BuildingDamage Action should be taken to quickly survey building for any sign of structural damage and if suspect – placed off-limits.

Inquiries The Switchboard may quickly become inundated with inquiries from media and concerned relatives and friends. Consideration should be given to determining who will handle the calls and what they will say.

CasualtyList The Campus Emergency Coordinator will ensure that an accurate list is prepared and maintained of those injured in the incident. Name, brief description of injuries and present disposition (e.g. taken to hospital, treated at the scene and released) will be recorded. Details will only be released with the permission of the senior manager/s in consultation with the senior emergency services officer present.

Witnesses Details of witnesses should be documented and referred to the Police.

Welfare Provide comfort, counselling, communications and transport as required to those affected by the event.

40 41


Section 1

Fire – Alarm


Section 1

Fire – Building

Staff, Students & VisitorsProceed to Evacuation Assembly Area and await further instructions

Area Wardens• Deploy ‘sentries’ to safe locations outside building entrances

(if applicable)

• Evacuate and check designated areas

• Report to Building Warden at Warden Meeting Point

• Assist as required

Building Warden• Contact 9999

• Check Fire Indicator Panel – identify zone/detector or area in alarm

• Proceed to Warden Meeting Point

• Confirm with Area Wardens that building has been evacuated and checked and doors closed

• Confirm with Area Warden from area in alarm if any evidence of a fire

• Deploy Area Wardens to relieve sentries (if applicable)

• Update Emergency Response Officer

• Assist as required

Emergency Response Officer • Proceed to building in alarm

• Ensure backup is organised

• Meet Building Warden – confirm location of alarm and any anecdotal evidence of fire from wardens/occupants

Ifnoapparentoranecdotalevidenceoffire:

• Proceed to Fire Indicator Panel – confirm origin of alarm – investigate further

• Return to Warden Meeting Point

• Meet and Update Fire Brigade on arrival


Ifevidenceofafire:

• Ensure that all persons are evacuated from the building and building is cordoned-off

• Meet and Update Fire Brigade on arrival


Person DiscoveringInitialActions

In the event of a fire, the person discovering the fire should:

• Alert persons in the vicinity of the fire

• Ring Campus Emergency Number

• Extinguish the fire – only if safe to do so and the person is competent in use of applicable fire fighting equipment

• Obtain back-up from another member of staff and proceed to Warden Meeting Point

Iftoodangeroustofightthefire:

• Activate nearest Break Glass Alarm

• Evacuate the immediate vicinity (Use ALL available safe exits)

• If possible turn off ignition sources and gas (if safe to do so)

• Attempt to contain fire and smoke by closing all windows and doors as area is evacuated

• Meet and update Emergency Response Officer

Control Room Operator• Notify Fire Brigade

• Notify applicable maintenance personnel

• Notify Campus Emergency Coordinator

Emergency Response Officer InitialActions

On being advised of a fire on campus:

• Ascertain the following information from the informant:

• Exact location of fire

• Extent & trend of fire

• Any persons injured

• What are the occupants doing?

• Name & location of informant and time fire discovered

• Proceed to building

On-Scene

• Meet Building Warden

• Confirm that all persons are evacuated from the building

• If possible, confirm that air-conditioning is shut down and exhaust fans are activated (where applicable)

• If practicable, ensure isolation of any gas or other fuel sources to fire affected area

• If safe to do so, coordinate local fire fighting efforts

• Ensure that persons are kept away from building and Fire Brigade ingress route

• Leave building – meet and update Fire Brigade on arrival


Campus Emergency CoordinatorOn confirming the presence of a fire on campus:

• Consider if a broader evacuation is required

• Consider if vehicular access to campus should be restricted to emergency service and other relevant vehicles

• Ensure applicable senior management are advised at first available opportunity

42 43


Section 1

Fire – Safety

Fire Safety HousekeepingEmergencyExits

• Staff should be familiar with location of all emergency exits in their work area

• Must be clear&unobstructed

ExitLighting

• Should be on at all times

FireFightingAppliances

• Should only be used in an emergency and never removed, operated or tampered with for amusement or malicious purposes

• First attack fire fighting equipment such as extinguishers and fire hose reels should only be operated by persons who are competent in their use, providing it is safe to do so and only for the specific types of fires for which they are designed

• Extinguishers or any other fire detection, suppression or safety equipment that appears to be faulty, missing or in any other way suspect should be immediately reported to the applicable responsible person

• Items must not be stored around fire extinguishers or in the fire hose reel cabinets


Section 1

Food Poisoning

Response GuidelinesAs suspected food borne illnesses can have a gestation period of some length it must be considered that the first notification of concern could be some time after consumption and from persons no longer on campus.

The following guidelines should be adhered to where appropriate:

Personreceivinginitialnotification

• If report is by phone record details of initial and any subsequent calls

• Information required:

• Campus Relationship; Student/Staff/Visitor

• Food outlet frequented

• Meal or item(s) purchased/consumed

• Time of consumption

• Condition assessed by local Doctor; Yes/No



• Inform Chief Emergency Officer (if necessary)

• Quarantine any suspected food

• Ascertain delivery, storage and food preparation details

• Confirm statutory/local government reporting requirements and comply

• Notify U@MQ

• Provide First Aid if required

44 45


Section 1

Gas Leak

WarningConfirm area safe to approach.

Do not enter any confined area where there is a risk of being overcome by gas.

Person Discovering Leak• Notify Campus Control Room on 9999

• Alert other’s in immediate vacinity and evacuate the building

Control Room Operator• Notify Emergency Response Officer of property

• If required contact Fire Brigade

Emergency Response Officer • Where applicable, evacuate persons from the affected area

and assemble them in a well-ventilated area where they are not exposed to further risk

• Inform Campus Emergency Coordinator Property

• If safe to do so, isolate gas supply

• Ensure no naked flames or smoking throughout the building

• Ventilate the affected area

• If major leak, evacuate the building

• Do not allow any electrical equipment to be operated in the immediate vicinity and do not touch any electrical equipment



Section 1

Hold-in-place

BackgroundSituations can develop on or external to the site where it is prudent in the interests of personnel safety to temporarily hold persons within a building or buildings – this guideline relates to safety-related situations such as a gas leak or chemical release. (Note – For Security-related incidents such an armed offender on campus, refer to ‘Emergency Lockdown’ in this Manual.)

Campus Emergency CoordinatorIn any such event, the priority for the Campus Emergency Coordinator is the safety of personnel on site and this will be primarily dependant on effective, prompt, site-wide communications and building perimeter security.

On being instructed by emergency services to hold personnel within a building or buildings, or, on the basis of available information it appears to be a prudent course of action in the circumstances, the following process may be adopted:

• Where practicable, establish line of communication with applicable emergency services in order to be able to keep abreast of developments outside and to confirm how you will know when it is safe to release personnel from the building/s

• Confirm nature and location of threat/hazard

• If applicable, ascertain apparent wind direction

• Depending on the threat/hazard, confirm if building air-handling system/s should be shut down

• Depending on the threat/hazard, determine if external windows and perimeter doors and/or internal doors should be closed

• Gather, brief and deploy available personnel to inform key building occupants (e.g. wardens) via phone or in person (if safe to do so) of situation and precautions. Building representatives contacted will in turn, cascade instructions to others within their respective buildings

• When informing these people, confirm communications protocol (e.g. their contact numbers, how to get in touch with Campus Emergency Coordinator, how they will know when it is safe to leave the building)

• Inform Chief Emergency Officer

46 47

Alsoreferto:

‘ArmedOffenderonCampus’Section of this Manual

‘EmergencyLockdown’Section of this Manual

Person reporting incident• Notify Campus Control Room on 9999

• Provide sufficient details regarding location and people involved

Control Room Operator• Contact Police immediately

• Dispatch Emergency Response Officer

Emergency Response Officer• Inform Police

• Confirm exact location of incident

• Keep persons away and out of sight

• Ensure Campus Emergency Coordinator is informed of the situation

• If practicable, ascertain from witnesses any information concerning hostage/s (name/s, condition) and offender (name, description, type of weapon)

• Segregate witnesses

• Depending on the situation and after consultation with the police, it may be necessary to evacuate or initiate an Emergency Lockdown of all or part of the campus


Campus Emergency Coordinator• Quickly appraise staff on campus of the situation

and precautions

• Inform Chief Emergency Officer

• Inform appropriate counselling staff

• Determine in consultation with police, strategy for informing next of kin of hostage/s


Section 1

Hostage/Seige


Section 1

Medical Emergency

First ResponseIn the event of a medical emergency, the person discovering the casualty should immediately contact the Campus Emergency Numberon9999.

ImportantNoteIf patient’s condition is uncertain or possibly life threatening, then the person making that judgement (whether first aid qualified or not) should ring for an ambulance. (Advise Security if this action is undertaken at first reasonable opportunity)

Control Room Officer Receiving Initial NotificationNote the following information:

• Date

• Time

• Name of caller

• Phone extension/Contact Number

• Exact location of incident

• Apparent condition/injuries of victim

Inform:

• Nearest First Aid Officer

• Emergency Response Office

Emergency Response Officer• Attend scene – an Incident, Casualty and Witness details

(also First Aider record details if involved)

• Inform Campus Emergency Coordinator if appropriate

• If patient is to be conveyed by ambulance to Hospital, ensure that patient details are obtained before ambulance leaves the campus and confirm with ambulance crew which hospital patient will be conveyed to

48 49

Emergency Response OfficerOnCampus

In the event of a motor vehicle accident occurring on campus, the Emergency Response Officer should proceed as follows:

• Ascertain if any person/s injured – if yes, request Ambulance and render First Aid if practicable

• Determine if vehicle/s pose/s a hazard to persons nearby (e.g. leaking fuel) – if yes, request appropriate emergency services (e.g. Fire Brigade) and evacuate persons from immediate danger area

• If no person injured and no danger, determine if vehicle/s pose/s an obstruction to normal vehicular traffic flow. If yes, request driver/s to move vehicles off road (e.g. into car park) – if vehicle unable to be moved, request driver to immediately obtain tow truck assistance

• Obtain particulars from driver/s & witness/es involved:

• Names

• Addresses

• Telephone Numbers (Home & Work)

• Details of registered owner/s of vehicles involved (if different from driver/s)

• Vehicle details (Reg. No., type, make, colour)

• Brief description of events

• Confirm if driver/s require Police to be called (if persons are injured, Police must attend)

• Complete Incident Report

• Take photos of car and scene

Off-Site

On being advised of a motor vehicle accident involving a University vehicle or believed to involve staff or students engaged in University activities:

• Confirm exact location of accident

• Ascertain condition of occupants



Section 1

Motor Vehicle Accident


Section 1

Power Failiure

Emergency Response Officer• Establish whether power failure is building,

site or locality – specific

• Contact Property

• Ascertain expected time until restoration of power


• If practicable, update affected personnel

50 51


Section 1

Sexual Assault

Emergency Response OfficerOn receipt of a report of a sexual assault:

• Ensure that appropriate medical treatment is afforded

• Ascertain the facts from relevant persons – preserve the crime scene

• Explain to the victim that Police will be called as they can provide specialist expertise and support to the victim. It will however be up to the victim to determine whether s/he wishes Police to take further action in relation to the matter

• Notify Police

• Notify Campus Emergency Coordinator who will contact the Manager, Allied Health Services

• Log brief details & complete a detailed confidential Incident Report

• Secure site and effects for evidence collection

Note:

Sexual Assault is a very personal and traumatic (both physically and psychologically) crime for the victim and must be handled with the sensitivity and well being of the victim foremost in the mind of the Campus Emergency Coordinator/Emergency Response Officer.

The preservation of physical evidence can prove to be of significance in obtaining the subsequent conviction of an offender for this crime. For this reason, where circumstances permit, the victim should be discouraged from cleansing themselves or disposing of clothing worn at the time of the offence until police are in attendance.


Section 1

Storm/Severe Weather

Campus Emergency CoordinatorPrecautionaryMeasures

On becoming aware of an approaching storm of apparent severe intensity, the Campus Emergency Coordinator may instruct persons to adopt all or some of the following precautionary measures:

• All persons to remain indoors due to the risk of lighting strike, hail or flying debris/objects

Note

Persons caught outside during a severe electrical storm should avoid high ground, wire fences and tall objects such as towers and light poles due to the risk of lightning strike.

• Close doors and windows

• Bring indoors or firmly secure any objects outside which could become airborne in strong wind gusts and cause damage

• Do not use electrical equipment during an intense electrical storm (this includes computers and telephones)

52 53


Section 1

Structural Damage to Building/s

Emergency Response OfficerTotalorPartialCollapse

• Where there is the possibility of a total or partial building collapse:

• Persons should be immediately evacuated and kept away from the building until it has been professionally inspected to determine structural integrity

• Inform Fire Brigade

• The area surrounding the building should be cordoned off at a sufficient distance that persons cannot be exposed to falling debris

• Where applicable, isolate gas supply to building from external point

• Once the building has been evacuated, determine if it is practicable and safe to isolate power to the building from an external point

• Inform Campus Emergency Coordinator and applicable maintenance personnel

• Consider alternative accommodation for displaced occupants

FallingObjects

• Where there is no risk of building collapse, but there is the possibility of objects falling from the building (e.g. window failure):

• Immediately cordon off the area below, to prevent persons from being injured by falling debris

• Applicable maintenance personnel


Section 1

(Apparent) Suicide

Person Discovering• Immediately inform Campus Security on 9999

• Do not interfere with any potential evidence

• Keep persons away from incident scene

Control Room Officer• Call Police and Ambulance


Emergency Response Officer• Inform nearest First Aid Officer



• Segregate any friends/colleagues of the deceased in private area away from incident scene


• Avoid contact with blood and other body fluids by using protective gloves

• If practicable, cover the body and make sure that it cannot be disturbed

• Inform Police



• Do not interfere with any evidence

• Comfort witnesses/colleagues

• Collect accurate information about the incident

• Complete a Serious Incident Report and forward to the Campus Emergency Coordinator within 30 minutes of leaving the scene

Campus Emergency Coordinator• Inform Chief Emergency Officer

• Inform Manager, Health & Safety. Contact Workcover

• Inform applicable counselling personnel

• If International Student, ensure applicable Policy/Procedures are followed

• Liaise with Police re Next-of-Kin details and requesting Police to advise when notification has been made

54 55


Section 1

Suspicious Mail & Packages

RecognitionOrigin

• Unusual postmark

• Unknown source

Labeling

• Poor Handwriting or Typing

• Misspelling of common words

• Restrictive markings

PhysicalCharacteristics

• Unusual size, shape, weight, feel, sound or smell

• Excessive tape

• Excessive postage

• Discoloration, stains or powdery deposits

• Perforations or protruding objects

Immediate ActionsCarefully place on nearest level surface

• Do not open, smell, touch or taste

• Isolate the area – move/keep people away from suspect article

• Inform applicable Supervisor/Manager

• Inform Campus Emergency Number – include following information:

• Exact location in building • Description of the suspicious article • Initial actions on discovery • Number of persons in affected area

• Implement applicable Initial Response (see next page)

Initial Response GuidelinesSuspectedBomb

• Do not handle unnecessarily or roughly

• Do not smoke in the immediate vicinity

• Do not subject to open flame, excessive heat or direct sunlight

• Do not immerse in water

• Evacuate immediate vicinity – move persons to area where they would not be exposed to potential blast/fragmentation danger

• Keep people away from potential danger area

• Meet and update police on arrival

Suspected Biological or Chemical HazardIfarticleisunopened

• Alert others-keep people away from the immediate vicinity of the article

• Place article in a plastic bag and seal the bag so it is airtight

• Place all items in a second plastic bag and seal that bag so it is airtight

• Remain in your office or immediate work area

• Do not touch anyone

• Try to minimize physical contact with anything else – if you have to, then try and remember what you do touch

• Ensure that other persons in the same room/work area also remain there

• Stop anyone else from entering the room/work area

• Keep your hands away from your face to avoid contaminating your eyes, nose and mouth

• If possible (without leaving your work area) wash your hands

• If possible have the building ventilation system shut down and turn off any fans or equipment that is circulating air around the workplace

• Remain calm – you are not in immediate danger – wait for help to arrive

Ifarticleisopened

• Do not disturb the item any further

• Do not pass it around

• If any material has spilt from the item, do not try to clean it up or brush it from your clothing

• If possible place an object over the package without disturbing it (e.g. a large waste bin)

• Remain in your office or immediate work area

• Do not touch anyone

• Try to minimize physical contact with anything else – if you have to, then try and remember what you do touch

• Ensure that other persons in the same room/work area also remain there and adopt the same personal precautions

• Stop anyone else from entering the room/work area

• Close all doors and windows

• If there is a strong or noxious smell emanating from the article then move to an adjoining room closing all doors and windows and stay in that area until help arrives

• Keep your hands away from your face to avoid contaminating your eyes, nose and mouth

• If possible (without leaving your work area) wash your hands

• If possible have the building ventilation system shut down and turn off any fans or equipment that may distribute/move air around the workplace

• Remain calm – you are not in immediate danger – wait for help to arrive

Suspected Radiological Hazard• Limit Exposure

• Don’t handle

• Evacuate area

• Shield yourself from the object


Section 1

Syringes (Found)

General GuidelinesConsulttheSafeWorkProcedurebeforehandlingsyringes.

• Caution: Do not handle in a way which is likely to cause injury

• Syringes should only be handled with approved tongs

• Place in sharps container

• Note details and inform Manager, Health & Safety

56 57

Person Receiving – Initial Actions• Avoid further handling

• Ring Campus Emergency Number (9999)

Emergency Response Officer• Examine the threat material and ascertain the nature

of its delivery and/or discovery

• Inform Police and Campus Emergency Coordinator

• Further unnecessary handling should be avoided

• All materials must be saved including any envelope or container

• Every possible effort should be made to retain evidence such as possible fingerprints, hand writing or typed writing, paper and post marks

• The material should be placed in a clean, clear plastic bag and handed to the Police

• In the case of a bomb threat, it should be dealt with per the section dealing with Bomb Threats in the Campus Emergency Procedures Manual


Section 1

Threats (Written or Taped)

Person Encounting Violent or Threatening Person• Do not argue with or provoke the person

• Do not attempt to physically subdue the person

• Back away from the person and alert others to move away also

• Avoid sudden moves

• Do not surround the person

• Make it easy for the person to leave the building/area

• Notify the Campus Emergency Number by the quickest possible means

• Make a mental note of the person’s description

• Remember that assuring your physical safety is the primary goal

Control Room Officer• Dispatch Emergency Response Officer/Security

• Contact Police if required

Emergency Response OfficerInitialActions

• Ascertain the following information from the informant:

• Exact location of the incident

• Is the person armed (If YES – Refer to Armed Offender on Campus’ Section of this Manual)

• Does the person appear to be affected by drugs or alcohol

• Are there other persons in the vicinity

• What are the other persons doing at the moment (e.g. evacuating, hiding, confronting the person etc.)

• Does the informant know the identity of the violent/threatening person

• If not, can the informant provide a brief description of the violent/threatening person

• Name and location/contact no. of the informant

• Remind the informant to:

• Keep persons away from the incident area

• Do not argue with the violent/threatening person

• Do not attempt to physically subdue or contain the person

• Notify Police

• Notify Campus Emergency Coordinator

Important NotePersonalSafety

Do not attempt to deal with violent/threatening person – if there is the slightest apparent risk to personal safety, keep well away from the person, attempt to keep them under discreet observation and await arrival of police.

SelfDefence

If physically attacked by a person, you may use no more force than is reasonable in the circumstances to protect yourself.


Section 1

Violent or Threatening Person

58 59

Initial Actions• Evacuate the affected area

• Inform Property

• Shut off electricity to the affected area

• If practicable, isolate source of flooding/water leakage

• Prevent unauthorised access to the affected area

• Notify Campus Security Control Centre

• In the event that material and documents are water soaked find a location to which they can be transferred. This location should:

• Be adequately ventilated

• Have easy access to exterior of building and be on the ground floor

• Water soaked materials should not be placed in an area where they might cause collateral water damage to other materials eg. rugs, carpets etc

• Follow up action may involve the pumping out of the affected area and the removal of undamaged materials


Section 1

Water Leak (Minor Flooding)

Emergency Response Officer• Establish whether failure is building, site or locality – specific

• Inform Property

• Ascertain expected time until restoration of supply


Campus Emergency Coordinator• Assess impact and determine potential consequences


Section 1

Water Supply Interruption

60 61

The Threat Assessment Team is a cross-disciplinary group of Macquarie University representatives responsible for the development of a framework to assist the University in the identification, analysis and response to high-risk individuals or situations, with an emphasis on early intervention and prevention.


Section 2

Threat Assessment Team

Threat Assessment Process – Risk AssessmentRisk of harm assessment requires the examination of a number of key domains relating to the identified person, including social and academic functioning, static and dynamic risk variables, protective factors, and situational and contextual factors. All these areas contribute to an overall assessment of risk.

This document provides information on the factors that need to be considered in these domains and a guide to determining the threat level, as well as the potential risk to mental health and wellbeing.

1.StaticRiskFactors

These are risk factors that are either unchanging, or not subject to change as a result of treatment interventions e.g.

• Age

• Gender

• International vs domestic

• Existing psychiatric disorder or history

• History of violence, aggression, criminality

2.DynamicRiskFactors

These are risk factors that are subject to change, and may be amenable to change as a result of treatment interventions e.g.

• Current stressors e.g. academic stress

• Recent life stressors

• Substance use/addictions

• Current living circumstances

• Relationship issues

• Social network

3.Situational/contextualfactors

These are other factors occurring in a person’s life that may negatively impact on functioning or increase risk.

4.ProtectiveFactors

These are factors that may help protect the individual and mitigate some of the above risk factors e.g.

• Social support

• Family support

• Academic ability

• No access to means (e.g. not licensed to carry/possess/use firearm)

• Motivation to overcome issues/improve functioning

• No psychiatric history

5.Futurehazards/possibleadverseoutcomes

Risk assessment should also include a summary of what may happen if the situation is left unaddressed or unresolved.

The Threat Assessment Team will have an ongoing role in the assessment and case management of individuals who have been identified as high risk and will meet as required to perform this function. On occasion it may be necessary to co-opt other stakeholders to assist with the functions of the Threat Assessment Team (see key stakeholders below).

The Threat Assessment Team operates within the broader framework of the Campus Safety Strategy under the authority of the Deputy Vice-Chancellor, Chief Operating Officer. In addition to the Threat Assessment Team, other key components of the Campus Safety Strategy are the development of an Emergency Management Plan and a Campus Safety Audit.

The aims of the Threat Assessment Team are to (1) prevent critical incidents occurring by identifying, analysing and responding to potential risk and, (2) in conjunction with the Emergency Response Plan, assist in the post incident recovery in the event that a critical incident does occur. In the event of a critical incident occurring, the Emergency Management Plan (currently being finalised), will apply.

In responding to risk, the Threat Assessment Team will operate within an assessment framework rather than a disciplinary approach.

StatementofPurpose

The Threat Assessment Team aims to develop strategies and processes that will strengthen Macquarie University’s capacity to identify high-risk situations or individuals, promote early intervention and management of risk amongst students and assist in the post-incident recovery of staff and students if a critical incident does occur.

Specifically the Terms of Reference for the team are to:

i. Develop strategies to embed a culture of safe behavior via education of students and staff in the identification of signs of potential risk and response to risk.

ii. Develop a process for receiving, assessing and recording data and information relating to high risk situations and individuals within relevant Privacy regulations.

iii. Review and assess current University protocols regarding the response to, and management of, high risk cases.

iv. Determine authority and develop a process for identifying and responding effectively and quickly to inappropriate, concerning and threatening behavior.

v. Implement an effective case management process for individuals identified as being high-risk.

vi. Identify effective post incident recovery and support for staff and students.

vii. Develop and implement post-incident review processes.

GroupMembers

Executive Director Campus Experience, (Chair)

Director Campus Wellbeing

Dean of Students

Manager, Allied Health Services

Macquarie International

Executive Dean – Faculty of Science, representing the Executive Deans

Assistant University Solicitor

Campus Security Manager

OtherStakeholders

The following groups are key stakeholders and will be part of the consultation process as required.

• NSW Police Mental Health Intervention Team

• Eastwood Local Area Command – NSW Police Force

• University Residences

• Student Groups

• North Ryde Community Mental Health Centre

62 63


Section 2


Risk of harm: Guide to Assigning Risk Level and ResponseThe following is a guide to assigning a risk level and the response required for ‘high’ and ‘moderate’ risk levels. A flow chart is also included to illustrate the referral and escalation pathways in response to high, moderate and low risk.

HighRisk

Refer to Director of Campus Wellbeing and Engagement. For imminent risk contact Security immediately and contact Director of Campus Wellbeing and Engagement. NSW Police and TAT need to be informed and Mental Health Crisis Team may also need to be involved. If students details are to be disclosed the University Legal Counsel must be advised.

When there is a requirement for the matter to be reported to the Police and other law enforcement agencies the University General Counsel must be contacted.

• Persistent danger to self or others

• Damage to property

• Credible threats of violence

• Acts of violence

• Hostile unpredictable behaviour

• Stalking behaviour

• Evidence of approach behaviour

• Evidence that individual had taken steps to prepare for an attack

• Evidence of escalation eg. threat, proximity seeking

• Current mental illness symptoms that enhance the risk of violence eg. paranoid delusions, command hallucinations, psychopathy

• Physical attack/s

• Ongoing physical aggression

ModerateRisk

Contact to Manager Allied Health Services and add to agenda for the next TAT if the following applies:

• Written, verbal or physical abuse

• Unwelcome relationship seeking

• Inappropriate emotional outpourings eg. tearful, aggressive outbursts, maybe hints of self injury

• Threatening communications

• Aggressive defiant behaviours

• Paranoid bizarre thinking

• Damage to property

• Behaviour is erratic or inappropriate

• Speech illogical, obscure or irrational

• Contact with reality unstable

• Paranoid, bizarre thinking

• Delusional thinking

LowRisk

Contact to Manager, Allied Health Services.

• Persistent complaining

• Non-specific threats in writing or drawing on exam papers/note relating to harm to others

• Occasional irritability

• Occasional demand behaviour

• Some difficulties in social functioning

• Some evidence of stress, coping difficulties, avoidance, anxiety

• Some evidence of disorganisation

• Moody

• Isolated incidents of poor anger management

• Obscene exposure

• Illogical, obscure or irrational speech

NoRisk

No action required.

• No evidence of aggressive or violent behaviours

• No evidence of ‘approach behaviour’

• No evidence of positive symptoms of psychosis

Response to Risk Assessment

*The Manager, Allied Health Services will brief Dir. Campus Wellbeing & Engagement re. all mod-high risk cases and ensure CRM is updated.

Risk level determined and case details recorded on CRM

Moderate Risk Low RiskHigh risk

Threat Assessment conducted by NSWP; TAT meet & determine mgt plan

Management Plan implemented and reviewed on ongoing basis

Case resolved and all documentation recorded on CRM

Discuss with Manager, Allied Health Services, deploy any immediate containment measures necessary. Refer to TAT & NSWP MHIT.

Discuss with Manager, Allied Health Services:Can internal containment measures be put in place to resolve current risk?

Case management plan completed & discussed with Manager, Allied Health Services. Reviewed ongoing.

RiskAssessmentConducted

No Yes

Abbreviations:

DIR CWE Director Campus Wellbeing and Experience

MHIT Mental Health Interaction Team

NSWP New South Wales Police

TAT Threat Assessment Team

64 65


Section 2


Risk Assessment and Response GuidelinesRiskLevel Informationre:Subject Informationre:Target/s

High Persistent danger to self and others

Credible threats of violence

Acts of violence

Hostile unpredictable behaviour

Stalking behaviour/attack related behaviour

Physical attack/s

Obscene exposure

Ongoing physical aggression

Evidence of approach behaviour*

Evidence that individual has taken steps to prepare an attack

Evidence of escalation eg. threat, proximity seeking

History of mental problems that enhance the appeal of violence eg. paranoid delusions, command hallucinations, psychopathy

Identifiable target/s

Target/s vulnerable to attack

Target/s well known to subject eg. subject acquainted with individual’s work, daily routines etc

Target afraid of subject

Medium Concerning writing, drawing on exam papers

Written, verbal or physical abuse eg. pushing, shoving

Concerning and unwelcome relationship seeking

Inappropriate emotional outpourings eg. tearful, aggressive

Threatening communications

Persistent complaining

Presents danger to self ie. self-harm/suicidal ideation/attempts

Aggressive defiant behaviours

Erratic or inappropriate behaviours

Illogical, obscure or irrational speech

Contact with reality unstable

Paranoid, bizarre thinking

Delusional thinking

Sleeping on Campus (refer to Security)

Intentional theft

Damage to Property

Pornography use contravening University policies

Unclear re: specific target/s

Limited knowledge of target/s movements and daily routines

Low Occasional irritability

Occasional demanding behaviour

Some difficulties in social functioning

Some evidence of stress, coping difficulties, avoidance, anxiety

Some evidence of disorganisation

Moody

Isolated incidents of poor anger management

No evidence of escalation of aggression/violence

No evidence of ‘approach behaviour’*

No clear identifiable future target/s

Guilt/remorse showed re: past acts of anger, irritability

Has insight into behaviour and willing to change

Isolated incident

Informationre:informant MitigatingFactors Response/Recommendations

Credible source of information – appears well-intentional

No likely hidden agendas

No likely secondary gain

Not serial complainant

No mitigating factors ie: has intent, means, access etc

Evidence of poor overall functioning

Evidence of deterioration of state of mind

Refer to Director Campus Wellbeing & Engagement1

For imminentrisk contact Security immediately

Dir CW&E inform TAT and NSW Police Mental Health Intervention Team

Refer for Psychiatric assessment and intervention if required

1See Emergency Contact List below

Credible source (see above) Some mitigating factors: seeking treatment or assistance, has social support (others in life aware of issues and assisting), some insight, limited access or means to carry out threat

Refer to Manager Manager, Allied Health Services1

Agenda case for next TAT meeting

Refer for Psychiatric assessment and intervention if required

Provide any immediate support required


Serial complainant

Strongly likely to obtain secondary gain

Likely to have hidden agenda

One-off stressor

Adequate social support

Adequate overall level of functioning

Is currently receiving assistance re: contributing issue/s

Spiritual/religious beliefs that oppose violence

Some insight and willingness to address issues

Refer to Manager Allied Health Services1 for consultation

Offer Support services as required


*Approach behaviour: Actions taken towards the target/s that are escalation with a particular goal in mind eg. observing target’s daily routine, scoping location of potential attack.

PurposeThe purpose of the Emergency Management Plan is to enable management and staff to quickly and decisively respond to an actual or potential emergency, which could threaten the safety of persons, cause major damage to property or equipment or significantly disrupt campus operations.

The Plan provides for appropriately trained management and staff to assume the primary response role for incidents or emergencies occurring on site which are within the capabilities of internal resources to control, which have no external impact and which do not necessitate the deployment of resources from external authorities or agencies.

The Plan also provides for management and staff to act in a support role in circumstances where external intervention is necessary.

The Plan caters for all modes of site operations and response procedures are intended to complement the roles and responsibilities of responding combat agencies.


Section 1

1.1 Introduction

Health and Safety, Human Resources Building C4B, Macquarie University NSW 2001

Telephone 9850 9725, Facsimile 9850 9748

www.mafc.mq.edu.au

2011

emergency management plan & operational response procedures

Documents