employee initiative
TRANSCRIPT
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Employee Initiative:How to Make It Happen
© 2012 Advantage Caribbean Institute Ltd.
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Course objectives
• Create a shared vision and mission statement
• Identify and overcome obstacles to empowerment
• Perform the steps of completed staff work• Practice systematic analysis• Establish meaningful accountability
measures
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Empowerment
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Building ownership
• See it
• Own it
• Solve it
• Do it
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Sharing information
• Good decisions depend on good information
• Responsibilities without information is a recipe for failure
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Challenging types
• Afraid of failure• Stuck in their
old ways
• Unmotivated• Happy doing
exactly what they’re doing
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Examples of unspoken norms
• “Taking risks is avoided because mistakes are frowned upon.”
• Creative thinking is suppressed because the boss rewards consistency and stability.”
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CSW philosophy
• Answers, not questions• Solutions, not problems• Recommendations, not alternatives• Facts, not assumptions• Reasons, not excuses• Suggestions, not complaints• Specifics, not generalities• Brevity, not superfluous detail
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Essential skills for CSW
• Self-management/time management
• Problem solving (individual and group)
• Decision making (individual and group)
• Negotiation• Conflict resolution• Team player attitude
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Details that constitute CSW
• Cover letter in your boss’s name
• Extra copies already made• Materials three-hole
punched if appropriate• Mailing labels made• Meeting(s) set up• Copies distributed
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Summary statement
• Describe the problem/situation• Explain the effects on the organization• State your recommendation and why you selected
that solution
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Don’t leave anything for your boss to do except sign his/her name
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Accountability system
• Measures the right thing• Provides feedback• Uses principles of self-correction
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James Burke, former CEO of Johnson and Johnson, has observed that the ultimate measure of an organization's success is the extent to which it "serves all of its constituencies better than its competition."
PBS Video, 1995
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Specific or general?
1. James led three successful brainstorming sessions with his team.
2. Margaret is really stressed out and can’t do her job.
3. Charles’ top priority is watching out for himself.
4. Gail is the glue that holds this team together.
5. Scott missed two meetings in the past two weeks.
© 2012 Advantage Caribbean Institute Ltd.