employee training program - learn free english
TRANSCRIPT
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CAREER DEVELOPMENT
INSTITUTE (CDI)
EMPLOYEE TRAINING PROGRAM (2010-2011)
LUCKNOW BRANCH
Shop No 2,1st
Floor
Near K.A.K.A Market
Telibagh, Lucknow (U.P)-226002
For more information please contact9026410965, 0522-2442879
Websitewww.cdi.co.in, www. cdilucknow.blogspot.com
Regd Office13th
Floor Malviya Apartment & Complex Gurgaon 122001
Any queries Kindly mail us
[email protected] DEVELOPMENT INSTITUTE TRAINING
http://www.cdi.co.in/http://www.cdi.co.in/mailto:[email protected]:[email protected]://www.cdi.co.in/ -
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Helping PEOPLE Achieve and Succeed For Over 5 Years
Founded in 1990, CDI has evolved from one mans belief in the power of self-improvement. It
focuses on giving people in business the opportunity to sharpen their skills and improve their
performance to build positive, steady, profitable results.
CDI emphasizes practical principles and processes by designing programs that offer people the
knowledge, skills and practices they need to add value to the business.
CDI taught its first public speaking class in 1990 to a handful of adults at N.C.R. Convinced that it
was never too late for people to realize their full potential; CDI set the stage for a revolution in
professional development. CDI soon formalized its course, added trainers and launched it
subsequently as Career Development Institute Teachers Training Program.
Since then, CDI has given employees the opportunity to improve their communication and
leadership skills.
The core principle remained constant: Maximizing human potential remains the key to successful
business performance.
From leadership training to relationship selling, from presentation skills to teamwork
development, CDI designs and delivers programs that provide a practical approach for businesssuccess in a competitive environment.
At the heart of CDI lies the mission to improve business performance by developing the innate
abilities of employees a mission supported by the belief that people are the most powerful
source of competitive advantage.
In an ongoing global survey on customer satisfaction, 99% of CDI graduates express satisfaction
with the training they received.
What differentiates CDI is its unique four-phase training cycle that integrates these components:
attitude change, knowledge, practice, and skill development.
Our prime focus is to provide quality education and training to our customers giving them a
competitive edge over others.
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OBJECTIVES OF TRAINING AND DEVELOPMENT
Functional Objectives
Departments
contribution at various
Level
Societal Objectives
Ethically and sociallyresponsible to the needs
and challenges of the
society
OBJECTIVES OF TRAINING AND
DEVELOPMENT
Individual Objectives
Help employees in
achieving personal Goals
Organizational Objectives
Bringing Individual
Effectiveness
IMPORTANCE OF TRAINING AND DEVELOPMENT
Optimum Utilization of Human Resources Training and Development helps in
optimizing the utilization of human resource that further helps the employee to achieve the
organizational goals as well as their individual goals.
Development of Human Resources Training and Development helps to provide an
opportunity and broad structure for the development of human resources technical andbehavioral skills in an organization. It also helps the employees in attaining personal
growth.
Development of skills of employees Training and Development helps in increasing
the job knowledge and skills of employees at each level. It helps to expand the horizons of
human intellect and an overall personality of the employees.
OTHER AREAS OF IMPROVEMENT ARE- (Productivity, Team-Spirit,Organization Culture & Climate, Quality, Healthy work environment, Health
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and Safety, Morale, Image, Profitability, Decision making, problem solving,
leadership skills, motivation, loyalty, better attitudes)
TRAINING WITH CDI
CDI provides industry professional to work with an organization in achieving its training and
development objectives.
Estimation of Training Outsourcing
It has been estimated that 58% of the emerging market in training outsourcing is in
customer education, while only 42 percent of the market is in employee education.
Importance of Training -
It helps in enhancing organization image
It helps in strengthening the team spirit
It helps in applying knowledge, developing core competencies, and reducing work load
It helps in improving the work relations
It helps in developing focused and inspired staff
BENEFITSOF CDI
InitailCouncelling
TrainingNeed
Analysis
Professional
Team
Of the shelfTrainingCourses
TrainingEvaluation
LastingResults
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It leads to greater chances of success CDI provides help on following areas:
Management Development
Team Building Leadership
Health & Safety Training
Interpersonal Skills
Sales Training
METHODS OF TRAINING
There are various methods of training, which can be divided in to cognitive and behavioral
methods. Trainers need to understand the pros and cons of each method, also its impact
on trainees keeping their background and skills in mind before giving training.
Cognitive methodsare more of giving theoretical training to the trainees. The variousmethods under Cognitive approach provide the rules for how to do something, written or
verbal information, demonstrate relationships among concepts, etc. These methods are
associated with changes in knowledge and attitude by stimulating learning.
Behavioral methodsare more of giving practical training to the trainees. The various
methods under Behavioral approach allow the trainee to behavior in a real fashion. These
methods are best used for skill development.
COGNITIVE BEHAVIORAL MANAGEMENT DEVELOPMENT
1. LECTURES2. DEMONSTRATIONS3. DISCUSSIONS4. COMPUTER BASED
TRAINING (CBT)
5. INTELLEGENT TUTORIALSYSTEM(ITS)
6. PROGRAMMEDINSTRUCTION (PI)
7. VIRTUAL REALITY
1. GAMES ANDSIMULATIONS
2. BEHAVIOR-MODELING
3. BUSINESS GAMES4. CASE STUDIES5. EQUIPMENT
STIMULATORS
6. IN-BASKETTECHNIQUE
7. ROLE PLAYS
1. COACHING2. MENTORING3. JOB ROTATION4. JOB INSTRUCTION TECHNIQUE5. SENSTITVITY TRAINING6. TRANSACTIONAL ANALYSIS7. SIMULATION EXERCISES8. STRAIGHT LECTURES
Management Development Methods arethe more future oriented method and more
concerned with education of the employees. To become a better performer by education
implies that management development activities attempt to instill sound reasoningprocesses.
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Management development method is further divided into two parts:
ON THE JOB TRAINING OFF THE JOB TRAINING
1. COACHING2. MENTORING3. JOB ROTATION4. JOB INSTRUCTION TECHNIQUE
1. SENSTITVITY TRAINING2. TRANSACTIONAL ANALYSIS3. SIMULATION EXERCISES4. STRAIGHT LECTURES
BENEFITS OF TRAINING OUTSOURCING
The prospective benefits of outsourcing training are well recognized. Organizations go foroutsourcing to save training costs, gain access to practical and technical proficiency,
concentrate on core competencies and offer an overall enhanced training to their
employees.
Also, outsourcing allows companies to deliver best training to their employees and get the
clients the best of their abilities. The key to increase in customer turnover is customer
satisfaction. With rapid globalization, increase in competition, technological innovation,
increase in access to information, and improve in customer services, the customer loyaltyprograms have become an integral part of the organizations. Retaining existing customers is
now much more important than acquiring new customers.
There is number ofbenefits of outsourcing training as it directly linked to the benefits like:
CUSTOMER SATISFACTION CUSTOMER RETENTION
COST SAVING & EFFICIENCY INCREASE IN SALES
BENEFITS OFTRAINING
OUTSOURCING
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CDI MODULAR TRAINING PROGRAM
CDI is delighted to introduce our unique modular based programs"(already 80 in number and expanding).
These programs are specifically created for short durations, approximately 2-3 hrs only, and address a
specific employee need or a competency development issue.
The modular programs are all listed below, and come under the heads of Presentations, Leadership,
Customer Service, Team Engagement etc.
Customer Service Leadership Development
Attitudes for Services Build Trust, Credibility, and Respect
Complaint Resolution Business Professionalism 101
Create Loyal Customers Coach for Performance Improvement
Cross and Up Selling Coaching Supportive and Directive Approach
Customer Follow Through Communicate to Lead
Customer Value Solutions Conflict Management
Effective First Impressions : Face to Face Delegation
Generate Customer Interest Ethical Leadership
Internal Customer Service Focus & Discipline
Manage Customer Expectations Global Travel and Culture
Referrals Handling Mistakes
Service to Sales Lead Effective Meetings
Suggestion Selling Leadership CommunicationsTelephone Skills: Inbound and Outbound Leadership Styles and Tendencies
Telephone Skills: Inbound Leading Strong Teams
Telephone Skills: Outbound Mentorship Launching an Initiative
Mentorship: Creating a Partnership
Team Member Engagement Motivation
Avoid Burnout Motivational Leadership
Being a Contributing Team Member Multi-tasking
Bringing Conflict into the Open Network Through Community Service
Communicate with Diplomacy & Tact Network to Build Business Connections
Communicating Across Generations Networking to Build Your Personal Brand
Communicating Across Generations Networking to Promote Your Organization
Conflict - Maintaining Emotional Control New Employee Orientation
Conflict as a Growth Opportunity Performance Appraisals
Conflict Mediation Performance Defined
Conflict to Collaboration Planning
Dealing with Difficult Team Members Share the Glory
Disagree Agreeably Strategic Planning
Ending a Successful Team Succession Planning
Establishing an Effective Team Time Control to Work on Your Business
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External Partnerships Time Management
Foundation for Success Vision, Mission, and Values
Internal Conflict Resolution Visionary Leadership
Team Bonding Taking training Sessions
Interpersonal Competence: Connect with Others
Interpersonal Competency for Career Growth Process ImprovementKeep Stress and Worry in Perspective Adjust to Change
Leveraging Diversity Analyze Problems and Make Decisions
Negotiations: A Human Relations Approach Change Engagement
Resolving Conflict in the Workplace Innovation
Staying Positive in the Face of Layoffs Lead Change without Authority
Stress Reduction through New Work Habits Manage Change Effectively
Sustaining Measurable Success Process Improvement
Team Building Project PlanningTeam Building Basics Team Change Engagement
Understanding Diversity Team Problem Solving and Decision Making
Understanding Generational Diversity
Valuing Diversity Sales Effectiveness
Work with Difficult People Coaching Salespeople
Work-Life Balance Foundation for Consultative Selling
Hiring Salespeople
Presentation Effectiveness InterestConfrontational Questions Master the Selling Process
Facilitate for Group Results Motive and Commitment
Planning Presentations Objections
Present to Gain Input Rapport
Present to Inform Recruiting Salespeople
Present to Persuade Sales Meetings
Presenting with Visual Impact Sales Performance Defined
Team Presentations Successful Sales Leadership
Vocal Skills and Body Language Uncover Selling Opportunities
These programs are specially designed for the employees working at various levels of from
different fields Education, IT, Medical,Corporate etc.
The company-wide quality approach places an emphasis on three aspects:
1. Elements such as controls, job management, defined and well managed processes ,performance and integrity criteria, and identification of records
2. Competence, such as knowledge, skills, experience, and qualifications3. Soft elements, such as personnel integrity, confidence, organizational culture,
motivation, team spirit, and quality relationships.
http://en.wikipedia.org/wiki/Integrityhttp://en.wikipedia.org/wiki/Confidencehttp://en.wikipedia.org/wiki/Organizational_culturehttp://en.wikipedia.org/wiki/Motivationhttp://en.wikipedia.org/w/index.php?title=Team_spirit&action=edit&redlink=1http://en.wikipedia.org/w/index.php?title=Team_spirit&action=edit&redlink=1http://en.wikipedia.org/wiki/Motivationhttp://en.wikipedia.org/wiki/Organizational_culturehttp://en.wikipedia.org/wiki/Confidencehttp://en.wikipedia.org/wiki/Integrity -
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CAREER
DEVELOPMENT
INSTITUTE
Spoken English Program
(2010-2011)
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INTRODUCTION
The Career Development Institute was established to achieve the following
objectives:
Youmight have a professional degree ,you might be a good student you might bevery good in the subject knowledge but if you lack communication you will not be
able to communicate your knowledge to the other person henceforth losing out on
the future prospects even if you get through it you would not get the desired
package. Recognizing the importance of English Language Fluency is the success of every
career, CDI has introduced a range of programs to enhance English communication
skills for Individuals. Whether you wish to start learning English as a beginner or
whether you are a student, Executive, House wife, we have the right learningpackage for you, based on your level.
CDI teaches English in a very easy way making it as a part of your daily life. Theinstitute emphasize in teaching British English because it is the most acceptable
language over the world with the use of correct grammar and neutral accent. CDI offers programs catering to various levels of learners from the basics to the
advances level.
Other career Options - In todays work culture every carrier option would require anindividual to be good in communication as well as in interpersonal skills no matter
how qualified you are in the respected subject of interest.
PROMINENT FEATURES
Well-qualified and Professional trainers with minimum four years of trainingexperience.
Result oriented course content that achieves fluency in English and also developspublic speaking, presentation, confidence and other skills.
Personal attention -15 people per batch. Personality Development Projects. We train the teachers from the basics to the advanced level making it a gradual
learning process for the Individual.
SPOKEN
ENGLISH
FLUENCYDEVELOPMENT
PERSONALITYDEVELOPMENT
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BATCH TIMINGS
There are flexible batch timings which you can opt as per your convenience. The classes would be for 3 days a week (Monday, Wednesday and Friday) giving an
individual enough time to practice the subject.
The batch size would be of 15 people giving individual attention.Batch No Timings
Batch 1 6.30 a.m-8.00 am
Batch 2 8.15 a.m-9.45 am
Batch 3 10.30 a.m-12.00 noon
Batch 4 4.30 p.m-6.00 pm
Batch 5 6.15p.m-8.00 pmCDI LEARNING MODEL
Career Development Institute has created a powerful model of teaching and learning. Our
institute today provides education and training to hundreds of individuals across the majorcities, including graduates, undergraduates, working professionals, and school going
students.
CDI LearningModel
Self Learning(Learningmaterial $
Assingments)
CouncellingSessions
Trainingclasses
TechnologyenabledLearning
( Video andAudio)
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TESTIMONIALS
Dr.Brijendra Kumar Srivastava - Eldeco Udyan 2
"The course was a "Refresher" for me. I have been practicing the principles of CDI and one
great news I want to share with you is that my management has promoted me & also givenme more responsibility, which I like. Thanks to your coaching!!!"
Mohd Quayoom Khan Senior Eng Vodafone Vrindavan Colony
No doubt, it is the CDI Course itself which is just superb. No hesitation in confirming that
this is the best I have experienced so far in my life. It was hard but powerful stuff
Mrs Saroj Srivastava Senior Teacher (St Anthony School)
The CDI was all about human relations: it improves attitude and effective communication,
enhances morale and builds others through recognition, to our day-to-day problems it has
an answer, a solution.
Mr Santosh Kumar Secretary Director SGPGI
The concepts of CDI were highlighted in a very simple and lucid manner for the participants
to understand and practice in their daily lives. It was fun and learning while interacting with
the faculty members as well as other participants.
Mr Rajendra Bhatt Army
It has been great experience learning at CDI I am presently posted at J&K and I attended the
program for only 1 month as I was on leave I have learned so much that I cant explain them
in my own words I wish I could have spend more time with CDI. Thanks & Regards to Brij
Sir.
Dr.Surya Naryan Mandal M.B.B.S (SGPGI)
I joined the institute on 23/07/09 for 3 months program as I didnt have much time but
trust me it has been one of the greatest experiences of my Life the teaching methodology
and the pronunciation of words was the most interesting part of the program, listening to
audio lessons was a great help to understand the different accents.
Mr Rakesh Rai - Student
Being as a student it has helped me to develop my overall personality which in turn hasmade me more confident. The free speech and the sentence making session has really
helped me a lot.
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PLACEMENT ASSISTANCE OF TEACHERS TO SCHOOLS
CDI is a leader in helping teachers from the Indian subcontinent find job all over India aswell as overseas. We have helped bring hundreds of teachers to Delhi, Gurgaon, Noida and
Lucknow since our inception. Our program will help your students receive world-class
instruction from highly qualified teachers while learning about India's rich and vibrant
culture.
During the past years we have worked with both rural and urban school districts including
Cleveland Public Schools, The School District of Gurgaon, and over 30 districts throughout
the State of Delhi.
We work to help you find highly qualified and culturally curious teachers for your schools.
Our program is only as good as our teachers and we work very hard providing our teachers
with professional development and support that they need to succeed. Teachers Placement
Group's qualified staff is always there to support our teachers and help them excel in their
new environments.
WE BRING SPECIAL EDUCATION, MATH, & SCIENCE TEACHERS TO SCHOOLS
Our Teachers have superb communication skills.
A large majority of our teachers possess Master's degrees.
Our Teachers understand hard work. All of our teachers have at least 3 years of successful
teaching experience.
Teachers Recruitment:
CDI provides training, relocation, and consulting services to help schools find highly
qualified and culturally curious teachers. We specialize in providing Math, Science, and
Special Education teachers. Our staff accompanied by a large group of educators conduct
interviews. At the end the schools are able to interview with hundreds of pre-screened and
qualified Special Education, Math, and Science Teachers. These teachers are then placed in
a pool for selection by all of our participating school districts.
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THE BENEFIT TO YOU
1. You get trained employees in all the aspects covering personality, soft-skills,management, leadership and sales approach.
2. You dont need to spend money on training you just need to refer the employee tous mentioning the fact that you have an association with the institute or even noneed say that just provide them our reference.
3. You get the assistance from the institute to get highly qualified and trained stafffor your organization whenever required at no cost. Just give us a call.
4. The criterion for getting the Employee placement assistance is referral of yourcolleagues and Staff.
5. The name and reputation of your organization including the productivity gets ahuge jump when you get a faculty of trained and highly qualified employees which
is again a proven fact.
6. We provide career counseling sessions and corporate training at variousinstitutions where you get the advantage of being known as a reputed client of
ours i.e. promotion of your school.
7. As our client if you have any training requirement for the school we would be gladto assist you.