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©2011 Global Groupware Solutions Ltd.© 2011 Global Groupware Solutions Ltd.

Employee Performance Management

Using 360 Degree Feedback for Capability Assessments

Sumeet KapurCEO, Global Groupware Solutions Ltd.August 11, 2011


Sumeet KapurFounder & CEO

• B. Com, University of Delhi, PGDBM (MBA) from XLRI, Jamshedpur • Apart from overall leadership of the company, leads marketing & sales

teams and provides HR domain expertise for the product design• Serial entrepreneur with 23+ years experience in IT industry• Previously worked with Tata Unisys (merged with TCS) and Wipro• First venture: Chipsoft Technology – multi-vendor IT support services

company• Pioneered SaaS in India building Smiles™ CRM in 2001


What is 3600 Feedback

• 360o feedback, aka "multi-rater feedback," is feedback that comes from all around an employee

Peers

Subordinates

Manager

Others


Why Use 3600 Degree Feedback

• Changing business environment and need for agility in business leading to flatter organisations– Spans are wider, tenures under same supervisors are shorter, Work is

more collaborative– Controlling & directing replaced by coaching & participating– A Supervisor is no longer the “best judge”

• To plan their training and development• Making reward and growth decisions (pay or promotion)


3600 Feedback is not a PMS

• 360o feedback is not the same as a performance management system

• Merely a part of the feedback and development that a performance management system offers within an organization

• Using 360-degree feedback exclusively for development purposes ??


Making 3600 Feedback Work

• Identify competencies and have comprehensive job descriptions

• Make people aware of the expected competencies and job duties

• Connect with the overall strategic aims of the organization• Measure of accomplishment of organization’s long term

goals


3600 Feedback: Critical Success Factors• Selecting the feedback tool and process• Selecting the raters• Using the feedback• Reviewing the feedback• Integrating into the overall PMS


Thank you!

I would be happy to exchange ideas and take questions anytime.

Please write to me at [email protected]