empower your workforce - crugo · 05 - empower your workforce the future of mail is a hybrid we...
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Empower Your Workforce
With Lotus Notes Social Edition and Lotus Traveler
Gregory Sechuga – Manager Rational and ICS Competitive ResearchMark Moore – Senior Software Engineer
Empower Your Workforce
05 - Empower Your Workforce
Renovations, Inc.’s Goals, Metrics, And Initiatives
Increase Employee
Productivity
Improve Employee Retention
Improve Employee
MoraleMeasured by
§ Improved Personal Productivity
§ More efficient decision making
§ Increased productive time via mobile device use
§ Reduced employee turnover
§ Improved relationships with coworkers
§ Employee Satisfaction Survey Results
§ Deploy Lotus Notes Social Edition to facilitate information flow from inbox to a social environment
§ Deploy Connections Files and Profiles entitlements to enable file sharing and expertise locations
§ Deploy Lotus Traveler on mobile devices to improve productivity of employees who work at project sites
Implemented by
Goa
lsIn
itiat
ives
Met
rics
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05 - Empower Your Workforce
Collaboration Skills Are Crucial To The Success Of An Organization
Source: IBM. Working beyond borders. Insights from the Global Chief Human Resource Officer Study. http://www-304.ibm.com/businesscenter/fileserve?contentid=221519
“While collaboration may be regarded by many as a ‘soft’ skill, our data suggests it can have bottom-line consequences. In our sample, financial outperformers are 57 percent more likely than underperformers to use collaborative and social networking tools to enable global teams to work more effectively together.”
Relative Future Importance to the organization
Effe
ctiv
enes
s of
impl
emen
tatio
n w
ithin
the
orga
niza
tion
Based on conversations with 700 Chief Human Resource Officers worldwide
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05 - Empower Your Workforce
Younger Employees Are More Likely To Use Social Technologies
Source: Pew Research Center’s Internet & American Life Project Surveys, September 2005 – May 2010. http://pewinternet.org/Reports/2010/Older-Adults-and-Social-Media/Report.aspx?view=all
0
2
4
6
8
10
12
Percentage of adult users who use social technologies
Silent Generation 65+
Baby Boomers 50-64
Gen X 30-49
Millennials 18-29
89% use Email regularly
92% use Email regularly
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05 - Empower Your Workforce
Yet Email Remains The Dominant Method Of Communications
EmailNumber of Accounts 2,900,000,000 750,000,000 300,000,000
Number of Messages sent per
day188,000,000,000 60,000,000 140,000,000
Average number of updates per account
each day64.8 0.08 0.47
107 Trillion107 Trillion Emails were sent in 2010, a 19% increase from 2009. Corporate email volume was 87 Billion a day in 2011
Source: http://blogs.smartertools.com/2011/08/29/http://royal.pingdom.com/2011/01/12/internet-2010-in-numbers/Radicati Group “Email Statistics Report 2011”
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05 - Empower Your Workforce
What Is Happening Is That The Line Between Email And Social Technology Is Blurring
“Very soon, you won't be able to see email and social networking separate. Email will not die, it will in fact have more flavor and will be more
integrated” Neha Gupta, senior research analyst, Gartner
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05 - Empower Your Workforce
The Future Of Mail Is A Hybrid We Call “Social Mail”
Social MailTraditional Mail
Individual emailsManaged conversations threads that incorporate forums posts, microblog status updates, and
activity streams
Static email attachments Integrated social file sharing
Standalone email address books Dynamic social profiles and networks
Standalone personal calendar Shared group and social calendaring
Excessive and disruptive switching between multiple, standalone, communications
tools
Seamless, integrated environments with email, instant messaging, social sharing, voice, and video
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05 - Empower Your Workforce
Social Mail Makes Every Employee More Effective
“I prefer to use email to communicate”
“I prefer to use social networking to communicate”
“20% of business users will use social networking instead of email as their primary communication source by 2014”Business Gets Social,” July 2011, www.gartner.com/technology/research/business-gets-social/.
“Employees spend up to half their time processing email”- Courtney Rubin, “Study: Employees are Unproductive Half the Day;” Inc.com, March 2, 2011, www.inc.com/news/articles/201103/workers-spend-half-day-being-unproductive.html.
0 2 4 6 8 10 12
There are two types of users in an organization
Source: IDC’s social business survey 4Q2010. ftp://ftp.software.ibm.com/software/lotus/pub/lotusweb/232546_IDC_Future_of_Mail_is_Social.pdf
1
2
Both types of users will benefit from social mail
Percent of Respondents
Tim
e Sa
ved
by u
sing
soc
ial s
oftw
are
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05 - Empower Your Workforce
Some of our employees prefer to use email while others prefer social tools. How can we make both parties happy yet still allow them to communicate and collaborate effectively?
With IBM’s Social Mail we can bring both email and social technologies together in a seamless and cost-efficient manner
Madison ArmandRenovations CIO
Dan MisawaIBM05 - Empower Your Workforce 10
05 - Empower Your Workforce
IBM Social Mail Brings The Tools To Renovations’ Staff Wherever They Prefer To Work
Social Tools from within their mailbox
Mail from within their social software
Work in whichever environment you are most comfortable with
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05 - Empower Your Workforce
Connections Users Can Easily View Their Email In-context Within Their Social Environment
Connections’ users don’t have to leave the application and switch contexts to check their email.
(Powered by an OpenSocial widget pulling mail from Domino)
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05 - Empower Your Workforce
Lotus Notes Users Get Social Mail Through A Combination Of Notes Social Edition And Connections
n This next version of Notes is dubbed Notes Social Edition
n Notes Social Edition is not product name, it is simply a feature of the next release – 8.5.4. This is done for ease of planning and deployment
n Both the Web and Mobile experiences are first class
n Social constructs are injected into the traditional mail experience to help ease the tradition for users who are used to collaborating via email
Notes Social EditionConnections entitlement for Notes
n Notes/Domino 8.5.3 licensees are entitled to use Connections Profiles and Files at no additional charge
n This applies to both Domino CAL and Domino Express licensees
n The goal is to provide existing Notes/Domino customers additional value to their existing investments
n It also gives current Notes/Domino customers little excuse not to get on the social computing bandwagon
No Charge
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05 - Empower Your Workforce
This Combination Allows Email Users To Gradually Transition Into Social Mail
Connect Discover Collaborate
Access§ Users click on the presence aware
icons and view business cards for contact information
§ They begin looking up status updates
§ Eventually they start micro blogging their own status updates
§ Discover new information on activity stream
§ Users continue using their preferred client applications for email and instant messaging
§ Presented with a clean and modern user interface
§ Next they start dropping email attachments into the Files plug-in to save to their repository
§ They also upload files from their computer and share with colleagues
§ Uploaded files are also dropped into emails to be sent as links
§ Business data and information can be embedded in emails and viewed in context without having to launch a separate window/application. This improves their productivity
§ A savings of a couple of seconds for a task performed multiple times a day really adds up
12
34
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05 - Empower Your Workforce
Notes Social Edition Is Familiar Yet With A Fresh New Look
Benefits
Connect
Connect and communicate using email and instant
messaging in-context
Connect and communicate using email and instant
messaging in-context
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§ Renovations’ users continue using the familiar Notes interface for email and instant messaging
§ They do not have to learn how to use a new software application so they can remain productive developing malls instead of worrying about how to use the software
§ No downtime from attending “training” sessions
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Find Useful Information About Your Coworkers Without Having To Leave Notes
Discover
Link to shared files
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Search Profiles to locate people who can help you
Benefits
§ Easily see that the email you just received came from the a VP instead of an analyst and thus should be prioritized accordingly
§ Save time by searching for individuals who can help you e.g. “Hydro engineer”. No more launching a separate browser window and navigating to the corporate directory app
§ When you find someone who you think might be a subject matter expert, browse their shared files to discover valuable templates or reusable collateral e.g. Latest trends in retail.ppt
Rich information about the sender of an email
Minh LiVP of Sales1-415-555-1350
I am available
[email protected], MA, USA
05 - Empower Your Workforce
Neither Do You Have To Leave Notes To Find Out What Is Happening In The Company
Discover
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Benefits
§ Discover that a highly regarded project manager has just finished another mall and is available for new assignments
§ Discover that an engineer recently solved a tricky filtration issue at another of Renovations mall properties. This technology could come in handy for Mega Mall
§ Uncover that multiple representatives are calling on the same customer, undermining the customer’s perception of Renovations
Activity Stream of all updates on the
Notes Home Page
Status updates appear in Notes
sidebar
05 - Empower Your Workforce
Share Files With Drag And Drop Ease, While Maintaining Integrity And Versions Collaborate
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Benefits
§ Sidebar panel allows team members direct access to shared team documents from the Mega Mall community created earlier
§ Instead of opening a browser, logging into the community, navigating to the document, copying the URL, then pasting it into the email, all they have to do now is drag the file into the email body to share it
§ This allows team members to maintain one version of the truth. Eliminate the inefficient practice of naming files v.1, v.2 etc. and emailing them among the team Email attachments
can be dropped into the File Library
Files can be dropped into emails
Files on the desktop are simply dragged into the panel to be shared
05 - Empower Your Workforce
Stop Switching Between Separate Windows Or Applications To Work With Data
Access
Embedded, contextual Experiences via
OpenSocial components
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Benefits
§ Currently whenever Renovations’ users need to work with line of business applications referenced in an email they click on a link in the email to launch the application or a browser window - The experience is disjointed
§ Notes Social Edition allows you to embed the application in the email so that you maintain context and there is no time wasted clicking back and forth
05 - Empower Your Workforce
The In-context, Embedded Experiences Are Powered By The OpenSocial Standard
u Notes Social Edition 8.5.4 will incorporate a social application container, based on the OpenSocial 2.0 standard
u The OpenSocial container is a standards-based platform for development of a reusable set of “gadgets” from both IBM and third parties (e.g., social mail, activity stream, embedded experiences)
u The OpenSocial common container APIs give gadgets access to data and integration points to run in-context. For example the Notes container will support declarative actions, selections, and openviews
u Embedded Experiences brings collaboration in-context resulting in tighter integration across IBM as well as third party products
u IBM is a participant as well as significant contributor to OpenSocial and its open source implementation Apache Shindig
Lotus Notes is an OpenSocial container
Inbox
Lotus Notes Social Edition
Activity Stream
Calendar
Home Page
OpenSocial Gadgets are based on HTML, Javascript, and Google Gadgets
Gadgets interact with container
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05 - Empower Your Workforce
DEMO: Notes Social Edition
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05 - Empower Your Workforce
Browser Based Users Will Also Get The Social Mail Experience With iNotes Social Edition
n Scheduled availability in 2013n Features embedded experiences within mail messagesn Supports Live Textn Support for OpenSocial Notes Widgetsn Connections Files integration for seamless file sharingn Leverages IBM Docs for web-based attachment viewer
Embedded content and actions
Live Text
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05 - Empower Your Workforce
Microsoft Claims To Provide Social Features Through Its Outlook Social Connector
Outlook Social Connector is a panel in Outlook below the email body that displays the current contact’s (sender/recipient) social feed. The feed can pull data from Exchange, SharePoint, Windows Live, Facebook, MySpace, LinkedIn, or Xing
Microsoft Outlook Social Connector is an Microsoft Outlook Social Connector is an add-on to Outlookadd-on to Outlook
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http://office.microsoft.com/en-us/outlook/outlook-social-connector-partner-listing-FX102317540.aspx
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However, Outlook Social Connector Is Very Limited Compared To Notes Social Edition
n Outlook Social Connector only allows you to see the activities of a single person at a time unlike Notes activity stream
n The overall user experience is limited to whatever Microsoft has deemed it should be. Providers are merely data sources and cannot modify the way their feeds look. OpenSocial gadgets on the other hand are completely customizable
How does Outlook Social Connector compare to Notes Social Edition?How does Outlook Social Connector compare to Notes Social Edition?
Features
Development
n Outlook Social Connector uses Microsoft’s own proprietary API unlike Notes’ standards-based OpenSocial support. Not only can Notes consume OpenSocial gadgets, Notes can now be embedded into other OpenSocial containers
n Microsoft’s provider API is read-only, whereas OpenSocial gadgets can perform basic CRUD operations on the container allowing them to be much more interactive
n Deployment is a hassle: Users have to first download and install the Outlook Social Connector add-on, then they have to individually download and install providers add-ons for each social service they wish to connect to. Notes users will be able to install OpenSocial gadgets from a catalog, or the admin can push them via a policy.
Deployment
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http://msdn.microsoft.com/en-us/library/office/ff759397.aspx
05 - Empower Your Workforce
IBM Is The Recognized Leader In Social Mail Platforms
“IBM represents the future of social business”—Mark Fidelman, Business Insider, July 20114
Leadership and experience● 35% of the Fortune 100 have purchased IBM Social
Software● More than Half of Fortune Global 100 Now use Lotus
Notes/Domino● IDC: identified IBM as the marketshare leader in Social
Software Platform providers for 20101
● Forrester: named IBM as a leader in two Forrester 2011 WavesTM, Enterprise Social Platforms and Mobile Collaboration2
● Gartner: Named IBM as a Leader in Social Software in the Workplace3
IBM can guide you on the social email journey● Surface relevant information and expertise – and put it in
context ● Align corporate culture with social transformation● Realize value quickly● Learn from IBM’s experience and mitigate risk
1 IDC: Worldwide Social Platform 2010 Vendor Shares, June 20102 Source: The Forrester Enterprise Social Platforms, Q3 2011 and The Forrester WaveTM Mobile Collaboration, Q3 20113 Gartner Magic Quadrant for Social Software in the Workplace, 2011, Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.4 "Why IBM Represents The Future Of Social Business," Business Insider, July 2011.
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05 - Empower Your Workforce
Many of our employees work on job sites and need access to their email, calendar, and contacts from their mobile devices
Lotus Traveler is a free feature of Domino that provides push mail and synchronization with a broad array of mobile devices
Dan MisawaIBM
Minh LiSales VP
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05 - Empower Your Workforce
Lotus Traveler Pushes And Syncs Domino Mail With Mobile Devices
Ø Lotus Notes Traveler provides automatic push notifications, and two-way over-the-air syncing between Domino servers and wireless handheld devices running the ActiveSync protocol. Lotus Notes Traveler syncs email, calendar, to-do, address book, and journal data in real time.
Ø The Lotus Traveler component is installed as a server task on a standard Domino server
Ø Lotus Traveler is a no-charge service for Notes/Domino licensees
Mobile Device Firewall
InternetFirewallVPN Server e.g.
Lotus Mobile Connect
Traveler Server
Domino Mail Server(s)
Data Sync takes place over port 443 (https) using the ActiveSync protocol Notes RPC
port 1352
Typical Traveler Deployment
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Cell Tower
05 - Empower Your Workforce
Traveler Works Across All The Major Mobile Platforms And Form Factors
iOS Android SymbianWindows Mobile now
(Windows Phone coming)
Also works on tablet devicesWidgets available for
Android
Traveler mail, calendar, contacts sync with the native mobile platform clients except for Android which has a Traveler specific app
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05 - Empower Your Workforce
Traveler Demo
Email Calendar Contacts
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05 - Empower Your Workforce
All these new features are great, but do we have to deploy additional systems and resources to support these Social Mail initiatives?
No, IBM optimizes performance of Domino so that it can support more users on the same hardware with each new version. Plus Domino performance far exceeds that of Microsoft Exchange
Madison ArmandRenovations CIO
Dan MisawaIBM05 - Empower Your Workforce 30
05 - Empower Your Workforce
We Compared The Email Transaction Performance Of Domino And Microsoft Exchange
User mail databases on DS5100 RAID
IBM x3650, 16-coreWindows Server 2008
Domino 8.5.2
HP DL580, 16-coreWindows Server
2008Exchange 2010
IBM DominoIBM Domino
User mailboxes on DS5100 RAID
100 virtual Notes clients simulated with 20 physical desktops
100 virtual Outlook clients simulated with 20 physical desktops
Test
Wor
kloa
d: 1
0% s
end,
80%
read
, 10%
del
ete.
8k
mes
sage
bod
y an
d 33
k at
tach
men
ts in
25%
of
mes
sage
s
IBM
Con
fiden
tial
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05 - Empower Your Workforce
Domino Delivered 22x Higher Throughput Using The Same Hardware
0123456789
10
Throughput
Tasks per second
22x
For the same task, Domino is….
13x more efficient at disk utilization
22x more efficient at cpu utilization
§ We pushed cpu utilization to the maximum for both Domino (92%) and Exchange (100%)
§ Then we measured the number of transactions per second
§ Domino was the clear winner with 3345 transactions/sec vs. Exchange at 154 transactions/sec
Source: IBM
IBM
Con
fiden
tial
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05 - Empower Your Workforce
All This Results In Improved Business Value And Outcomes
Goa
lsM
etric
s
Improved personal productivity
More efficient decision making
Employee Survey Results
98% of employees report being more productive with their time1
24% of employees report faster decision making2
41% increase in employee satisfaction2
Source: 1. IDC’s social business survey 2010. ftp://ftp.software.ibm.com/software/lotus/pub/lotusweb/232546_IDC_Future_of_Mail_is_Social.pdf2. McKinsey https://www.mckinseyquarterly.com/Organization/Strategic_Organization/The_rise_of_the_networked_enterprise_Web_20_finds_its_payday_2716?pagenum=2#footnote4
Increase Employee
Productivity
Improve Employee Retention
Improve Employee
Morale
Improved relationships with coworkers
35% reported improved business relationships with colleagues2
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05 - Empower Your Workforce05 - Empower Your Workforce 34