empowering citizens to transform european public administrations deliverable d7.1 brochure … ·...

D7.1 – Brochure and Public Website Version 1.0 – Final. Date: 31.01.2017

Project Title: CITADEL Contract No. GA 726755

www.citadel-h2020.eu

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Empowering Citizens to Transform European Public Administrations

Deliverable D7.1

Brochure and Public Website

Editor(s): Leire Orue-Echevarria

Responsible Partner: TECNALIA

Status-Version: Draft / Final – v1.0

Date: 31/01/2017

Distribution level (CO, PU): PU




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Project Number: GA 726755

Project Title: CITADEL

Title of Deliverable: Brochure and Public Website

Due Date of Delivery to the EC: 31/10/2017

Workpackage responsible for the Deliverable:

WP7 Dissemination and communication

Editor(s): Leire Orue-Echevarria (TECNALIA)

Contributor(s): Marisa Escalante (TECNALIA), Juncal Alonso (TECNALIA), Alberto Berreteaga (TECNALIA), Judit Gómez (TECNALIA)

Reviewer(s): Marco Di Ciano (IP), Antonio Campese (IP)

Approved by: All Partners

Recommended/mandatory readers:

All WP’s

Abstract: The initial version of the brochure and project website will include at least project objectives and contact details. CITADEL website will be set-up by the Project Leader TECNALIA and continuously enhanced by all partners to include public downloadable results and links to related news and initiatives.

Keyword List: Public website, brochure

Licensing information: This work is licensed under Creative Commons Attribution-ShareAlike 3.0 Unported (CC BY-SA 3.0) http://creativecommons.org/licenses/by-sa/3.0/

Disclaimer This document reflects only the author’s views and neither Agency nor the Commission are responsible for any use that may be made of the information contained therein

http://creativecommons.org/licenses/by-sa/3.0/




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Document Description

Document Revision History

Version Date Modifications Introduced

Modification Reason Modified by

v0.1 26/10/2016 First draft version Leire Orue-Echevarria (TECNALIA)

V0.2 25/01/2017 Reviewed version Antonio Campese

V0.3 26/01/2016 Final version Leire Orue-Echevarria (TECNALIA)




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Table of Contents

Table of Contents .......................................................................................................................... 4

List of Figures ................................................................................................................................ 5

List of Tables .................................................................................................................................. 5

Terms and abbreviations ............................................................................................................... 6

Executive Summary ....................................................................................................................... 7

1 Introduction .......................................................................................................................... 8

1.1 About this deliverable ................................................................................................... 8

1.2 Document structure ...................................................................................................... 8

2 Public Website ....................................................................................................................... 9

2.1 Structure ........................................................................................................................ 9

2.2 Graphical Appearance ................................................................................................... 9

2.2.1 Menu ..................................................................................................................... 9

2.2.2 Body ..................................................................................................................... 10

2.3 Content ........................................................................................................................ 11

2.3.1 Home page .......................................................................................................... 11

2.3.2 The Project .......................................................................................................... 13

2.3.2.1 Mission and Objectives ................................................................................... 13

2.3.2.2 Approach ......................................................................................................... 14

2.3.2.3 Pilots ................................................................................................................ 16

2.3.2.4 Current Status ................................................................................................. 20

2.3.3 Results ................................................................................................................. 20

2.3.4 Library .................................................................................................................. 21

2.3.4.1 Deliverables ..................................................................................................... 21

2.3.4.2 Publications ..................................................................................................... 22

2.3.4.3 Communication ............................................................................................... 23

2.3.5 Consortium .......................................................................................................... 23

2.3.5.1 Partners ........................................................................................................... 23

2.3.5.2 Team Members ............................................................................................... 24

2.3.6 News .................................................................................................................... 25

2.3.6.1 News ................................................................................................................ 25

2.3.6.2 Events .............................................................................................................. 25

2.3.7 Contact us ............................................................................................................ 25

2.3.8 Private area ......................................................................................................... 26

3 Leaflet .................................................................................................................................. 27




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3.1 Front of the leaflet ...................................................................................................... 27

3.2 Inside the Leaflet ......................................................................................................... 27

3.2.1 Project Objective ................................................................................................. 27

3.2.2 Approach ............................................................................................................. 28

3.2.3 Results ................................................................................................................. 28

3.2.4 Benefits................................................................................................................ 28

3.2.5 Use cases ............................................................................................................. 29

3.3 Back of the leaflet: ...................................................................................................... 29

3.3.1 Find us! ................................................................................................................ 29

3.3.2 Project Key data .................................................................................................. 29

3.3.3 Contact information details ................................................................................ 29

4 Conclusions ......................................................................................................................... 30

List of Figures

FIGURE 1. LOCATION OF THE MENU IN THE SCREEN ................................................................................ 10 FIGURE 2. LOCATION OF THE MENU IN THE SCREEN ................................................................................ 10 FIGURE 3. MENU STRUCTURE ............................................................................................................ 10 FIGURE 4. BODY APPEARANCE OF THE CITADEL WEBSITE ...................................................................... 11 FIGURE 5. IMAGE OF THE APPROACH .................................................................................................. 12 FIGURE 6. IMAGE FOR THE PILOTS ...................................................................................................... 12 FIGURE 7. IMAGE SHOWING THE EVLE MODEL .................................................................................... 13 FIGURE 8. CITADEL APPROACH ......................................................................................................... 15 FIGURE 9. CITADEL ARCHITECTURE FOR THE ICT ENABLERS ................................................................... 16 FIGURE 10.PUBLICATIONS FORMAT .................................................................................................... 22 FIGURE 11. MAP OF EUROPE SHOWING THE PRECEDENCE OF CITADEL’S PARTNERS................................... 23 FIGURE 12. EXAMPLE OF HOW A PARTNER INFORMATION SHALL APPEAR .................................................. 24 FIGURE 13. EXAMPLE 1 OF TEAM PROFILES .......................................................................................... 24 FIGURE 14. ‘CONTACT US’ WEBPAGE .................................................................................................. 25

List of Tables

TABLE 1 DELIVERABLE LIST ................................................................................................................ 21




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Terms and abbreviations

EC European Commission

DoA Description of Action

EVLE Exit, Voice, Loyalty, Entry




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Executive Summary

This document presents the look and feel of the CITADEL website as well as the main content that this website will have in the very first version. The CITADEL online site will be continuously updated as results are achieved or to inform about events, news or other outreach activities. The second goal of this deliverable is to present the structure and content of the first version of the CITADEL leaflet. This leaflet will be subsequently updated taking into consideration the different phases in which the project is, the events, the target audience and so on.

This deliverable is a key pillar of the outreach strategy and also to establish the CITADEL brand.

The document is structured as follows. Section 2 presents the website structure and how the information should be presented. It also presents the graphical look and feel and how the menu items, the social networks profiles as well as the body should look like. Finally, it presents the content that the website should present to the visitor, as well as, the file names of the images to be used on the website. This part has been created as a specifications document that has been provided to our website developers for its development. Section 3 presents the main structure of the first version of the leaflet and the minimum content that it should contain. The aim of this first version of the leaflet is to create awareness of the project and present the key aspects of CITADEL. Subsequent versions of the leaflet will have other goals, such as the presentation of the pilots and a later version focused on the presentation of the results delivered. Section 4 presents the conclusions of the deliverable.

Both the website and the leaflet will be continuously updated. In the case of the website, as results are attained, these will be published on the website, as well as deliverables, presentations, videos, source code and so on. Also, as mentioned beforehand, the leaflet will also have several iterations, with different foci, goal and target audience.




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1 Introduction

1.1 About this deliverable

The objective of this deliverable is twofold. On one hand, it presents the look and feel requirements, as well as the structure and main contents that the CITADEL website. On the other hand, it presents how the first version of the leaflet should be organized and the main content that it should contain.

1.2 Document structure

The document is structured as follows. Section 2 presents the website structure and how the information should be presented. It also presents the graphical look and feel and how the menu items, the social networks profiles as well as the body should look like. Finally, it presents the content that the website should present to the visitor, as well as, the file names of the images to be used on the website. This part has been created as a specifications document that has been provided to our website developers for its development. Section 3 presents the main structure of the first version of the leaflet and the minimum content that it should contain. The aim of this first version of the leaflet is to create awareness of the project and present the key aspects of CITADEL. Subsequent versions of the leaflet will have other goals, such as the presentation of the pilots and a later version focused on the presentation of the results delivered. Section 4 presents the conclusions of the deliverable.




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2 Public Website

2.1 Structure

The website is a powerful communication and dissemination tool that will be updated on a regular basis as the project evolves. At this stage, the structure that we envision is as follows:

The Project o Current status: under this section, the current status of the project,

highlighting the major achievements and successes. o Mission and Objectives: here the main goal of the project will be described

along with the smaller technical and social objectives broken down. o Approach: a brief explanation of how CITADEL envisages solving the problem

statement. o Pilots: a brief description of the main challenges of the pilots

Results: in this initial stage, we will describe here the main results that CITADEL is expected to achieve. As the project evolves, these will be linked to the corresponding GitHub repository for downloading.

Library o Deliverables: Public deliverables o Publications: details on the papers and journals published. o Communication: leaflet, brochure, and so on

Consortium o Partners: brief description of the partners. o Team members: who is participating in CITADEL from each organisation along

with a brief CV.

News and Events o News o Events

Contact us: form to contact the project coordinator.

Private Area: link to the project’s Alfresco repository.

2.2 Graphical Appearance

2.2.1 Menu

The menu of the website will be located in the upper frame of the screen, uppermost the navigation path.




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Figure 1. Location of the menu in the screen

Figure 2. Location of the menu in the screen

The menu structure shall be as follows:

Home | The Project | Results | Library | Consortium | News and Events | Contact us | Private Area.

Figure 3. Menu structure

2.2.2 Body

The body of the website is composed of two columns. The left one contains the main content of the website, that is, the text, while the right one contains the social network logos, a “box” CITADEL at a Glance with info about the project, the Twitter roll and the calendar of events.

The information that ‘CITADEL at a glance’ has to show is the following:

Funded under: H2020

Project No.: 726755

Total Budget: 3.6 Million Euro

Duration: Oct 2016 – Sept 2019

Coordinator: TECNALIA




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Figure 4. Body appearance of the CITADEL Website

CITADEL website shall present the logos of the following social networks:

- Facebook - Twitter - Linkedin - Slideshare

The page disclaimer shall comply with the requirements of the European Commission. The EC flag shall appear following the guidelines of the EC, as well as the claim “This project has received funding from the European Union’s Horizon 2020 research and innovation programme under grant agreement No 726755”, as well as the corresponding Legal Information, Policy information and cookies information.

The partner logos should not appear in the footer due to the high number of partners (12).

In a subsequent version of the website, the Youtube icon will be included, with a link to the project’s Youtube channel. In this channel, demo videos of the ICT enablers will be uploaded, as well as commercial videos.

2.3 Content

2.3.1 Home page

When the user lands at the CITADEL homepage, the first thing he will see is the rolling banner / rolling pictures (Approach, Use cases).

Approach image




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Figure 5. Image of the Approach

Use case images

Figure 6. Image for the Pilots




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Underneath that, the following text should appear:

CITADEL is focused on transforming the public sector to make more efficient, inclusive and citizen-centric public services that identify/capture new or unsatisfied needs more quickly and satisfy them more effectively and in an inclusive way, providing also guidelines and features to support new processes.

CITADEL is based on Hirschman [1] and Rokkan [2] models, hugely influential across the social sciences, as the schemes to face the challenge of knowing how engaged members in an organization are; how likely they are to remain members; when they might cease to be a member; and why they have not yet become members.

Figure 7. Image showing the EVLE model

To achieve its objectives, the CITADEL ecosystem will combine and promote a set of technologies (e.g., semantics, mobile, analytics, sentiment analysis, open linked data) to both empower PA to improve its offering and the engagement of citizens and other subjects (i.e., the private sector), as well as foster cooperation among the PA and the users of its services.

[1] Albert O. Hirschman. 1970. Exit, Voice, and Loyalty: Responses to Decline in Firms, Organizations, and States. Cambridge, MA: Harvard University Press. ISBN 0-674-27660-4.

[2] Stein Rokkan. 1974. Entries, voices, exits: Towards a possible generalization of the Hirschman Model. Social Science Information. 13 39-53.

2.3.2 The Project

2.3.2.1 Mission and Objectives

CITADEL aims to explore, monitor and analyse the drivers, enablers, impact, risks and barriers of open, innovative and collaborative government across a diverse terrain of PAs through an open and scalable platform based on innovative ICTs in order to understand, transform and improve by proposing recommendations to enhance the PAs policies and processes with a view to deliver effective, inclusive and high quality public services across Europe.

CITADEL’s mission will be realized by achieving the following objectives:




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To analyse information coming from different sources to improve the effectiveness and efficiency of PAs by providing a set of recommendations to transform its processes and policies

To incentivize the co-creation of digital public services by empowering citizens and PAs.

To increase the participation of Citizens in the Public Administration system by improving their experience when using digital public services.

To facilitate the use of the digital public services integrating the previous results into the CITADEL Ecosystem, containing the ICT enablers.

To validate the CITADEL ecosystem in local, regional and national environments.

2.3.2.2 Approach

CITADEL, using emerging technologies, will capture data from different sources (citizens, service users and civil servants) associated with Exit, Entry, Voice and Loyalty, and use them to understand the use (or not) of digital public services by citizens, so as to transform PAs, in order to improve the efficiency and inclusiveness of public services.

By analysing Loyalty and Voice, CITADEL can understand how satisfied citizens are with digital public services. In addition, the project will extend user Loyalty (satisfied citizens) and Voice (users´ opinions) through co-creation, by allowing citizens to take active part in the creation of new public services and increasing uptake.

By analysing Exit, data can be used to the public policies and processes, and to bring citizens back in, where possible.

By analysing Entry, CITADEL can include the views of citizens who do not use a given public service as part of Voice, with a view to increase the participation of citizens in the PAs.

CITADEL follows a multidisciplinary approach to understand users´ behaviour when interacting with PAs in order to improve their policies and processes through ICTs with a view to providing recommendations towards better public value. CITADEL approach is composed of two main processes that use ICT technologies as a Key Enablers. These two processes are “Understand to Transform” and “Co-create to Transform”.




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Figure 8. CITADEL Approach

Understand to transform The objective of this process is to collect all the available information coming from citizens (collected by means of existing open data repositories and information directly provided by the users of the services) and other stakeholders in order to analyse and understand which are required the transformations needed to be carried out in in the policies and processes of the PAs in order to deliver services with higher added-value, more effective and more efficiently. The mains steps in this process are:

1. Collect information. CITADEL will collect information related to: (1) the context of the citizens (culture/legislative/ socio-economic) by means of existing open, but also surveys carried out in the use cases environments and (2) the behaviour and opinions of citizens that use the public services.

2. Understand the collected information. CITADEL will use semantic and big data techniques to select the relevant information for each situation based on a set of parameters that help PAs understand the needs of the citizens and the behaviour of the users of the public services.

3. Transform PAs. CITADEL will provide the PAs with a set of contextualized recommendations and guidelines for transforming their policies and processes. These will be accompanied by a report containing Key performance indicators based on the results of big data analytics with the aim of improving the services delivered to the citizens by the PAs based on the formers’ opinions and feedback. The results of these evaluations and recommendations will trigger the next CITADEL process: Co-create to Transform.

Co-create to transform




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The objective of this process is to increase the participation of citizens and other stakeholders in the PA system by means of facilitating their involvement in the creation or modification of the public services. The mains steps in this process are:

1. Identify the needs of potential new services. CITADEL will facilitate the identification of new services based on the analysis of the behaviour of the public services users and on the assessments provided by those users.

2. Team up. CITADEL will provide all the means to facilitate the cooperation of among citizens, other stakeholder and PAs for building an open and collaborative government where the main objective is to collaborate for deciding, prioritizing and defining the new public services based on the identified opportunities.

3. Co-create. CITADEL will guide the co-creation process developing a tool-supported methodology that could be customized according to the different characteristics of each PA. This customization can be due to the nature of the legal system, nature of the service to be co-created, the target groups and so on. The co-creation collaborative tool will allow all stakeholders involved in CITADEL co-design, at conceptual level, the selected Public Services.

The implementation of these two processes will be enabled by ICT technologies through the ICT enablers, which will be integrated in the CITADEL Ecosystem. The CITADEL ecosystem is an open and scalable solution based on innovative ICT Technologies such as cloud-computing, big data, or semantics that allow understanding, transforming and improving the public sector.

Figure 9. CITADEL architecture for the ICT Enablers

2.3.2.3 Pilots

If possible add the logos of the different PA that are implemented the pilots. When clicking on the images, go to the description of each pilot. Another alternative is to include them as submenus.

REGIONE PUGLIA

Image: camera-1500826_1920.jpg




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The goal of Regione Puglia use case is to demonstrate a more effectively creation of public value (i.e better quality of public service delivery, new interactive inclusion and participation, long term economic sustainability of services) testing CITADEL platform in the specific public sector of Regional Cultural Heritage. The use case will specifically focus on actions related to the demonstration that incentivize the co-creation of digital public services by empowering citizens, students,

tourists, professionals and PAs as VOICE factor could represent the ROI of public funding in cultural heritage infrastructures, supporting also other stakeholders (SMEs, non-profit organisations, social enterprises) in terms of cultural economy. Two Regional Department will be linked together and will organise themselves around user expectations, needs and associated requirements: the “Economic Development Department” through the regional administration ICT arm InnovaPuglia SpA and the “Tourism, Culture and Territory Department”. This means that the first department analyse, study and advise the second department that develop, deploy and interact with users in a full feedback loop. This feedback, interaction and collaboration across government departments will be also made available to other actors (municipalities, social partners, civil society organisations, etc.).

Most relevant KRs of CITADEL approach are related to users “empowerment” and private sector higher quality delivery “offer” in order to better demonstrate that Economy and Culture is a possible growth pathway. Co-creation collaborative tool that allows the PA (Regional Departments), Private Sector (Research and SMEs local clusters) and citizens (ultimate Users and Evaluators) to co-create new public services at a conceptual level is one of the most expected results in the use case demonstration. Discovery service, that allows encountering digital public services based on the user´s profile and the result of semantic analysis of the data (preferences, utilization, opinions, etc.) and assessment services could pave the way to transform the actual low sustainability of public co-financed cultural heritage structures (museum, monuments, historical ruins, etc.) to a positive ROI figure in terms new and well accepted production, communication and protection of cultural heritages reducing “Exit” and attracting “Entry” as new user both at local and EU level (silver age tourists, food and wine pathways, cultural researcher, etc.) and moving towards more sustainable regional cultural mindfulness. Economy (Puglia is still a convergence region) and Culture (Puglia is one of the most historical and attractive area in Italy) in the Region is a possible joint development growth process if a clear understanding of local behaviour and users discovery assets, and CITADEL ecosystem can much better support the fragile starting transformation of public services through social, open and democratic co-creation process. Safeguarding cultural heritage works as a “multiplier” through which investment can have positive impacts beyond that initially intended, thereby increasing the level of benefit and sustainability of the initial investment.

ANTWERPEN

Image: eiffel-tower-1161353_1920.jpg




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Antwerp receives a lot of visitors and tourists, but without a good understanding of the location and movements of these groups of people, it is hard to adapt policy to real life situations. This pilot will enhance the city’s insight in target audiences and enable the city to learn from the collected data. In combination with, already available, extensive market research data, this will help the city to better understand why some people exit certain city services. Antwerp wants to use CITADEL’s recommendations to transform its processes and policies and improve its effectiveness and efficiency. By opening up certain datasets it wants to incentivize the co-creation of digital public services by empowering citizens and to increase the participation of Citizens in the Public Administration system by improving their experience when using digital public services.

The main objectives for the city of Antwerp to use the CITADEL ecosystem are:

To examine the impact of its tourist, recreational, hospitality and retail policies by using big data (analytics) from a variety of open data sources.

To better register among others (unique) visitors, new and returning visitors, streams, arrivals, departures, travel times and cross visit is therefore essential for the monitoring and value of certain acquired , or take, evaluate actions and policy decisions, under construction or changes to fix this. In addition, they also want to take note of the target audience reached (limited profiling)

To our public screens telling people which roads are the safest ways to reach the festivities. The public screens and safest roads are constantly adapted to the situation on the ground. When a certain location is overcrowded, Antwerp can deny further access, this until the location is secure again.

To evaluate, analyze and look for patterns to improve the effectiveness and efficiency of public services with an initial focus of (multi-modal) mobility and crowd management.

Ministry of the Environmental Protection and Regional Development - Latvia

Image : digitalservices3.jpg

In the area of regional development the Ministry implements and evaluates regional policy at state level. Implementation and coordination of the e-Governance and improvement of public services accessibility include establishment of “one stop shop” principle for provision of state and local government services and implementation of modern and effective information and communication technologies in the public sector across all levels of




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governments. With practical help of its agency runs national service catalogue of public services provided by state and municipal institutions to citizens and business. Currently catalogue provides extensive information and access to more than 2000 services.

Apart from digital “one stop shop”, after extensive study and execution of pilot project government of Latvia came out with new approach by eliminating borders in delivery and access of public services by setting up Network of State and Municipal Unified Customer Service Centers. Innovative approach of implementation of the “one stop shop” principle was voluntary involvement of local governments to provide most popular “physical/on-site” state institution services, as well as paying significant attention and fostering a positive attitude of citizens toward digital self –service. Currently 72 State and Municipal Unified Customer Service Centers are functional where besides municipal services citizens and business can get advice or apply for services of 8 state institutions. Currently customer service centers amongst local government services provide possibility to apply for a number of services of 8 government institutions (State Social Insurance Agency; State Employment Agency; State Revenue Service; Register of Enterprises; State Rural Support Service; State Land Service; Office of Citizenship and Migration Affairs and State Labor Inspectorate).

More accurate profiling and targeting would help to decide on other services which might need to be bundled and offered through the Network of State and Municipal Unified Customer Service Centers. Other challenge is to develop actionable recommendations for government institutions involved in national eGovernment benchmark. Current capacity is to provide index and indication on strengths and weaknesses in main monitored dimensions, but additional intelligence would be needed to construct overall conclusions and indicate trends and tendencies and to develop more comprehensive insights and recommendations per each involved institution.

The main objective of this Latvian use case is an in depth analysis of government sector eGovernment performance data and 1) provision of intelligent conclusions on overall status/ trends, indication of specific profiles, and 2) construction of recommendations per each involved institution (based on affiliation to specific group, or on individual performance).

ICTU - The Netherlands

Image : system-825314_1920.jpg

In the Netherlands there are over 1500 Public Administrative Bodies, many of them are interacting with citizens. There are several initiatives on improving public services by citizen engagement, in many of which ICTU is involved directly or has been during development. For example the Pro Active Informal Approach Model (IPAM) and the Mypage/Messagebox by the Dutch Ministry of Interior and Kingdom Relations, and the Online consultation service for citizens about new laws and regulations.

The problem that the Dutch use case aims to solve relies on CITADEL’s ability to evaluate, recommend, stimulate and facilitate citizen or business engagement in the policy making process or in the service delivery of a National Government Agency responsible for the execution of certain policy areas. Most of the problems to be solved within CITADEL are also relevant to different levels of the Dutch Public Sector. Therefore, the lessons learned and




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knowledge acquired need to be transferred to not only other areas of the central government, but also to governments of provinces and municipalities.

The Dutch use case will be focused on analysing the evaluation of current services by users of those digital services. This will be done in order to provide policy recommendations to Dutch Public Bodies, in agreement to ICTU’s mission. Based on these recommendations, the mission of ICTU is to translate these recommendations to actual implementations of improved services. These will be achieved by involving citizens in the co-creation of improved and more efficient services.

2.3.2.4 Current Status

The project is in its inception phase, as it has started on October 1st, 2016.

Updates will come soon.

2.3.3 Results

CITADEL expects to achieve the following Key Results (KR):

KR1: CITADEL Recommendations and guidelines to transform PA. A set of guidelines for deriving recommendations as derived from the use cases and surveys will focus on the re-definition of the public policies, processes and services to be adapted to citizens´ and organizations’ (users and non-users) expectations. The use of these CITADEL recommendations will allow PAs save significant money in the re-design of their processes.

KR2: CITADEL Information monitoring service: This service monitors and analyses all available citizens´ (user and non-users) data (e.g. feedback, open data, demographic statistics, preferences and so on). The objective is to extract, using big data, semantics and privacy preserving technologies, relevant information required for the formulation of the recommendations. This service is composed of two important assets:

1. Monitoring services asset: Based on semantics, this asset will select the relevant information in each moment and in each situation.

2. Analysis services asset: Based on the relevant information provided by the monitoring asset, this asset will provide KPI (Key performance Indicators) or if possible recommendations.

KR3: CITADEL tool-supported methodology for the co-creation of services . This methodology will guide and support PAs in the co-creation process and will be customized for taking into account the characteristics of each PA. The adaptation could be done based on different aspects like, legal systems, scope and audience or the target group.

KR4: CITADEL Co-creation collaborative tool that allows the PA, Private Sector and citizens to co-create new public services at a conceptual level.

KR5: CITADEL Discovery service, that allows discovering digital public services based on the citizen’s profile and the result of semantic analysis of the data such as preferences, utilization, opinions and so on.




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KR6: CITADEL Assessment service that is responsible for allowing those citizens that use digital public services to evaluate them providing useful information for improving them.

KR7: CITADEL Security toolkit: A set of assets integrated in CITADEL:

Dedicated asset for the integration of privacy regulations

Implementation of cloud- and device-based personal data privacy features

Privacy-by-Default features

KR8: CITADEL Ecosystem is the main result of the project and aggregates both the social and technical aspects.

2.3.4 Library

2.3.4.1 Deliverables

This page shall contain a table following this format:

Table 1 Deliverable List

Title File Read More

CITADEL brochure D7.1 CITADEL brochure

Data management plan D1.4 Data management plan

Initial Market, Innovation and Applicability Analysis

D6.1 Initial Market, Innovation and Applicability Analysis

Communication Plan, Networking Plan and Dissemination Strategy

D7.2 Communication Plan, Networking Plan and Dissemination Strategy

Initial scientific study of co-creation and citizens´ participation

D3.1 Initial scientific study of co-creation and citizens´ participation

Initial report on how to involve most effectively the private sector in public service co-creation

D3.3 Initial report on how to involve most effectively the private sector in public service co-creation

Initial requirements for co-creation D3.5 Initial requirements for co-creation

CITADEL DevOps Infrastructure D4.2 CITADEL DevOps Infrastructure

Initial CITADEL ecosystem architecture

D4.3 Initial CITADEL ecosystem architecture

Definition of the use case scenarios D5.1 Definition of the use case scenarios

Initial IPR Registry D6.4 Initial IPR Registry

Initial Dissemination, communication and networking report

D7.3 Initial Dissemination, communication and networking report

Initial CITADEL Security toolkit D4.5 Initial CITADEL Security toolkit

Initial CITADEL Ecosystem prototype D4.7 Initial CITADEL Ecosystem prototype

Functional and technical requirements elicitation

D4.1 Functional and technical requirements elicitation

Evaluation and impact of the initial pilot use cases implementation

D5.5 Evaluation and impact of the initial pilot use cases implementation

Requirements and parameters for selection of relevant information

D2.1 Requirements and parameters for selection of relevant information

Initial recommendations for transforming the public sector

D2.2 Initial recommendations for transforming the public sector processes




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processes

Final scientific study of co-creation and citizens´ participation

D3.2 Final scientific study of co-creation and citizens´ participation

Final report on how to involve most effectively the private sector in public service co-creation

D3.4 Final report on how to involve most effectively the private sector in public service co-creation

Final requirements for co-creation D3.6 Final requirements for co-creation

Initial CITADEL Methodology for co-creating a public service

D3.7 Initial CITADEL Methodology for co-creating a public service

Second Dissemination, communication and networking report

D7.4 Second Dissemination, communication and networking report

Final CITADEL Methodology for co-creating a public service

D3.8 Final CITADEL Methodology for co-creating a public service

Final CITADEL ecosystem architecture

D4.4 Final CITADEL ecosystem architecture

Final CITADEL Security toolkit D4.6 Final CITADEL Security toolkit

Final recommendations for transforming the public sector processes

D2.3 Final recommendations for transforming the public sector processes

Legal “vademecum” for PAs D2.4 Legal “vademecum” for PAs

Final CITADEL Ecosystem prototype D4.8 Final CITADEL Ecosystem prototype

Evaluation and impact of the final use cases implementation

D5.6 Evaluation and impact of the final use cases implementation

Final version of IPR Registry D6.5 Final version of IPR Registry

Final Dissemination, communication and networking report

D7.5 Final Dissemination, communication and networking report

The ‘read more’ column shall link to a dedicated page which includes the executive summary of the deliverable.

2.3.4.2 Publications

This page shall contain information about the articles, journals and general publications released in the project, under the following format:

Figure 10.Publications format




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For the time being, the following text needs to be included:

No publications yet available.

Come back soon!

2.3.4.3 Communication

This page will contain the links to the different communications released in the context of the project such as:

- Leaflet - Brochure - Press releases - newsletters

For the time being, the following text shall appear in this section:

No communications published yet.

Come back soon!

2.3.5 Consortium

2.3.5.1 Partners

The following text shall appear in this section:

CITADEL is composed of twelve partners from five different countries, representing Northern, Southern and Eastern Europe:

Figure 11. Map of Europe showing the precedence of CITADEL’s partners

Then, a brief description of all partners shall follow, under the following format:




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Figure 12. Example of how a partner information shall appear

2.3.5.2 Team Members

A key success factor of all projects is the team composing it. Therefore, in CITADEL, we have decided to include brief information of the team members participating in the project. This short profile will have the following format:

Figure 13. Example 1 of Team profiles




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2.3.6 News

2.3.6.1 News

The following text shall appear for the time being:

No news yet, but come back soon!

2.3.6.2 Events

A calendar (google plug-in) shall appear here with the events the consortium will partake.

2.3.7 Contact us

The screen for the contact us tab shall appear like this:

Figure 14. ‘Contact us’ webpage

Furthermore, the following data shall appear:

Project Coordinator Contact: Leire Orue-Echevarria (TECNALIA) C/ Geldo. Parque Tecnológico de Bizkaia, Edificio 700. E-48160 Derio - Bizkaia (Spain)




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2.3.8 Private area

The link to the project’s Alfresco repository shall appear here: http://intranet.citadel-h2020.eu

http://intranet.citadel-h2020.eu/




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3 Leaflet

The aim of this first version of the leaflet is to create awareness of the project and present the key aspects of CITADEL. Subsequent versions of the leaflet will have other goals, such as the presentation of the pilots and a later version focused on the presentation of the results delivered.

The information that the first version of the leaflet contains is as follows:

3.1 Front of the leaflet

Logo of the project, acronym and title of the project

Empowering Citizens to Transform European Public Administrations

Motto of the project: “Understanding and transforming the landscape of the European Public Sector”.

EC Disclaimer: This project has received funding from the European Union’s Horizon 2020 research and innovation programme under grant agreement No 726755

EU flag: the EU emblem must have appropriate prominence. Graphics guide to the European emblem to be accessed at: http://publications.europa.eu/code/en/en-5000100.htm

Partner logos

3.2 Inside the Leaflet

3.2.1 Project Objective

Explore, monitor and analyse the drivers, enablers, impact, risks and barriers of open, innovative and collaborative government across a diverse terrain of PAs through an open and scalable platform based on innovative ICTs in order to understand, transform and improve by proposing recommendations to enhance the PAs policies and processes with a view to deliver effective, inclusive and high quality public services across Europe.

http://publications.europa.eu/code/en/en-5000100.htm

http://publications.europa.eu/code/en/en-5000100.htm




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3.2.2 Approach

3.2.3 Results

CITADEL Recommendations and guidelines to transform the PAs

CITADEL Information monitoring service which monitors and analyses all available citizens´ (user and non-users) data (e.g. feedback, open data, demographic statistics, preferences and so on, to extract, information required for the formulation of the recommendations.

CITADEL tool-supported methodology for the co-creation of services: to guide and support PAs in the co-creation process which will be customized taking into account the characteristics of each PA. This will be accompanied by the co-creation collaborative tool.

CITADEL Discovery service, that allows discovering digital public services based on the citizen’s profile and data such as preferences, utilization, opinions and so on.

CITADEL Assessment service which allows citizens that use digital public services to evaluate them so as to provide useful information to improve them.

CITADEL Security toolkit, including a dedicated asset for the integration of privacy regulations , an implementation of cloud- and device-based personal data privacy features as well as Privacy-by-Default features

CITADEL Ecosystem is the main result of the project and aggregates both the social and technical aspects.

3.2.4 Benefits

For PAs, to be able to understand o Why digital public services are being used or not by citizens o the reasons why citizens stay loyal to them, why they stop using them and what is

preventing citizens from using them




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For citizens, which allows them to improve and co-create digital public services in conjunction with PAs

3.2.5 Use cases

Stad Antwerp. LECTOR: Life Events CiTizen platform

Reglione Puglia. GET IN TOUCH - Growing citizens Engagement by Technology application IN apulian TOUristic and Cultural Heritage.

Latvia: Improved take-up of digital services at National Citizens portal of Latvia www.latvija.lv.

The Netherlands (ICTU): Life events

3.3 Back of the leaflet:

3.3.1 Find us!


Twitter: @citadelh2020

Facebook: https://www.facebook.com/profile.php?id=100014185420812

LinkedIn: https://www.linkedin.com/in/citadelh2020

Slideshare: http://www.slideshare.net/Citadelh2020

3.3.2 Project Key data

Project Duration: 1st October 2016 – 30th September 2019

Budget: 3,591,431 €

3.3.3 Contact information details

Project Coordinator: Leire Orue-Echevarria (TECNALIA) [email protected]

+34 664 103 005

https://www.facebook.com/profile.php?id=100014185420812

https://www.linkedin.com/in/citadelh2020

http://www.slideshare.net/Citadelh2020

mailto:[email protected]




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4 Conclusions

This document has presented on one hand, the main aspects of the CITADEL website that will be used as entry point to get to know the project, and on the other, the main content that the first version of the leaflet should present.

Both the website and the leaflet will be continuously updated. In the case of the website, as results are attained, these will be published on the website, as well as deliverables, presentations, videos and source code. Also, as mentioned beforehand, the leaflet will also have several iterations, with different foci, goal and target audience.

empowering citizens to transform european public administrations deliverable d7.1 brochure … ·...

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