Enabling Government to Empower People

An Overview of the NeGP

Sridevi AyaluriProject Manager

ayaluri.sridevi@nisg.org

Political Mandate

Administrative Reforms

“….. e-Governance will be promoted on a massive scale. ….”

Upgrade the quality of governance by vastly improved delivery of government services in G2C & G2B domains

e-Governance is part of Government’s National Common Minimum Programme (NCMP)

Digital Content in e-India: Key Challenges

• 1.2 billion population

• 22 major Indian languages

• 80% Indians speak and understand one of these

• More than 95% Indian websites are in English language

– Approx 5% speaks English

– Hardly any content rich portal in local language

• Lack of tool to tap vast pool of indigenous knowledge

What can ICT do?

• It can flatten the world!

• Reach out to all

• Create an Information Rich society

• Transform people and society

Did You Know? My Space, with 200 million registered users could be 5th largest nation

Bermuda is the # 1 ranked country in Broadband penetration

31 billion Google searches every month against 2.7 billion in 2006

Total number of SMS sent and received daily exceeds the population of our planet

Years to reach a market audience of 50 million:

Radio – 38 years; TV – 13 years;

Internet – 4 Years; iPod – 3 years;

Facebook – 2 years.

Number of Internet Devices:

1984 – 1000; 1992 – 1000,000; 2008 – 1000,000,000.

What does this mean?

• We are living in exponential times.

• Information and Knowledge essential for Development

• Access, Sharing and Dissemination of Information is critical for empowerment of all

• ICT is the tool and enabler for the process

What is required?

• Creation of appropriate Digital Content

• Enable delivery of citizen services

– Ensure intended benefits reach those targeted

– Capture the needs of the people / stakeholders

– Spark the Imagination / Innovation of developer

How to address the requirement

In

frastr

uctu

re &

Access

Aw

are

ness o

n T

ech

nolo

gy

& A

pp

licati

on

s

Reliab

le C

itiz

en

Cen

tric

Serv

ices (

G2B

, G

2C

)

NeGP Vision

All Government services

Accessible to the common man In his locality, throughout his life

through a One-stop-shop (integrated service delivery)Ensuring efficiency, transparency & reliability

at affordable costs

To meet the basic needs of the common man

NATIONAL e-GOVERNANCE PLAN (NeGP)

• Launched in May, 2006 to improve public service delivery

• NeGP Includes :

– 27 Mission Mode Projects (MMPs)

– Core infrastructure components - Service Centres, Data

Centres and Wide Area Networks

• Web enabled delivery of services & service levels

• Process re-engineering, change management and project

management

Centralized Initiative - Decentralized Implementation :

emphasis on PPP

Size and Complexity

LandRecords

RoadTransport

Police

LandRegn

TreasuriesComrlTaxes

Agriculture

Gram Pts

Munici palities

EmploymentExchanges

CivilSupplies

Education

IncomeTax

PassportVisaMCA21

Insurance

Banking

NationalIDCentral

ExcisePensions

GIS

Common ServiceCentres

Gatewaye-Procure

e-Office

eBiz

EDIe-Courts

IndiaPortal

CorePolicies

Resource Requirement Over Rs 33,000 cr

Size of NeGP

• 20 GOI Depts• 30 States / UTs• 360 Depts @ States• 500 implementation agencies• 2 lakh sites• 70,000 man-years of effort

Integrated Projects

Central Govt. Projects

State Govt. Projects

e-District

MMPs- Mission Mode Projects

Integrated Projects1. e-BIZ2. EDI 3. India Portal4. EG Gateway 5. e-Courts6. e-Office7. e-Procurement

State Govts 1. Agriculture2. Land Records3. Transport4. Treasuries5. Commercial Taxes6. Gram Panchayats7. Municipalities8. Registration9. Police10.Employment

Exchange11.e-District

Central Govt1. Income Tax2. Central Excise 3. Passports/Visa &

Immigration

4. MCA 215. National ID6. Pensions7. Central Excise

Industry Initiative8. Banking9. Insurance

States can add more 4-5 State specific Projects

During 2006-2007

All States in the Country initiated the process to develop State specific

eGovernment Roadmaps and Capacity Building Roadmaps

NeGP Program FrameworkBringing Government closer to the Citizen

GOIAgencies

StateAgencies

Service Providers

Home PCs

IntegratedService Centres

Mobile

Kiosks

Citizens

Businesses

eIndiaInfrastructure

Cyber Cafes

PaymentGateway

Security Infra.SWANs/ NICNET

Data Centers

3 infrastructure pillars

CORE & SUPPORT INFRASTRUCTURE

• Common Service Centres (CSC)

– More than100,000 tele-centers in 600,000 villages.

– Broad band internet enabled connectivity

– Implementation through PPP

• State Wide Area Network (SWAN)

– Secured network for Government work

– Connecting State HQs ,District HQs, Blocks HQs

– Minimum 2 Mbps Broadband Connectivity

CORE & SUPPORT INFRASTRUCTURE

• State Data Centres (SDC) – State of art Data Centers at each of 35 States/UTs

– Housing all applications and databases

– e-Delivery of G2G, G2C and G2B services

– State Portals, State Service Delivery Gateways

• Capacity Building Scheme (CBS) – Recruiting 400 Professional from market

– Constituting State e – Mission Teams ( SeMTs)

– E- Governance roadmaps and Programme Management

Block/Taluk

Villages

SWAN- State Wide Area Network Connectivity

State HQ

MIT ( National SWAN backbone)

Community Center

Horizontal Offices

Horizontal Offices- Census- Health- Land Records- Power disti etc.

India

State/UT HQ(35)

District HQs(600+)

CSCs(100,000)

2Mbps

WLAN

Services – e Forms, e Learning, Weather, Communication, Commodities market

District HQs 2Mbps

2Mbps 2Mbps

SDC - State Data Center

State Data Centre is a critical Digital Nerve System (DNS) for delivery of G2C, G2G & G2B services that would provide shared infrastructure and consolidation of data for the departments at the State level.

State Data Centre

• key-supporting element of e-Government Initiatives• provides better operations & management control minimizes overall cost of Data Management , IT Management, Deployment and other costs.

• acts as a mediator and convergence point between open

unsecured public domain and sensitive government environment.

• centralized computers/Servers will be used to host multiple applications.

DIT has formulated the Guidelines to provide Technical and Financial assistance to the States for

setting up State Data Centre

CSC – Common Service Centre

When fully implemented, it will bring paradigm shift in Service Delivery for Rural Citizen

Most Important Support e-Gov Infrastructure in NeGP

To create a low cost vehicle for Government institutions so that easy, direct and cost-effective delivery of e-Governance services to the rural citizen be possible

Deployment Pattern of CSCs

• So the scheme intends to cover 40% of GPs or otherwise 1 CSC per 6 villages

• One Block has appx 40 GPs• So One Block may have 16 CSCs.

638000+ Villages6000+ Blocks600+ Districts2,37,000+ GPs1,00,000 CSCs in GPs

Agriculture

Animal Husbandry

Citizen Services

Health

EducationLand / PropertyEmploymentSocial WelfareUtility ServicesBusinessPanchayatConsumer WelfareEnvironmentTourism & TransportEntertainment Services

Over 15 Categories of Services

& Over 100 Services

• Common Services Centre to support multi-service-delivery.

• Mix of all government & private services needed by the local community

• Data, Voice and Video services

• Regulatory & Developmental services

• Content primarily in the local language.

CSCs – Service Offerings

Various Category of Services

• Government– Electoral list, – Old age pension list– Widow pension list– Small savings accounts– Village Panchayat Accounts/Data-

entry,etc.

Category 1: Business Process Outsourcing (BPO)

(Contd…)

Various Category of Services

Private– Rural surveys, – Data compilation & entry for –

Red Cross, WHO, UNICEF,USAID, Corporate

Category 1: Business Process Outsourcing (BPO)

(Contd…)

• Computer training• Language-English• Teacher’s training• Modern Farming methods• Vocational courses

Category 2: Education

(Contd…)

Various Category of Services

Category 3: e-Governance

• Inclusion of a particular service depends upon the support and willingness of the local administration.

• Services would be uniform across all districts in a particular State.

(Contd…)

Various Category of Services

Category 4: CorporateUtilizing the Common Services Centre

network to either strengthen or complement the distribution channel of a Corporate’s rural marketing efforts. Several partnerships are possible.– Consumable Goods– Agri Products– Micro Irrigation Products– Insurance

(Contd…)

Various Category of Services

Category 5 : Local Services

• Employment Exchange• Railway / Bus Reservation• Telephone Cards• Tourist Information and related

services

Various Category of Services

• VLE (Village Level Entrepreneur) to set up, operate CSC

• SCA (Service Centre Agency) to select, support VLEs, establish no. of CSCs

• State designated implementation agency to interface with SCAs, monitor SCAs/VLEs

• DIT to manage the project nationwide through a National Level Service Agency (NLSA)

3-tier implementation structure

VLE may not have requisite technical, managerial, financial, commercial competencies to run CSC unaided – hence SCA

Recommended NeGP Service Benchmarks

Category of Service Benchmarked Service Levels

Information

Information Availability / Dissemination

Online and Through service centres Updated every 7 days; Changes updated within 1 working day

Availability of Forms100% forms available; Online & Through service centres Changes updated within 1 working day

Submission of ApplicationOnline & through service centres Changes updated within 1 working day

Delivery of

Services

Transaction (w/o verification)(Registration / Certificate / Approvals)

Online, through Payment Gateway<1 working days, through Banks / Service centres

Transaction (requiring personnel interface / verification of documents)

Through service centres < 5 working days

Transaction (requiring personal interface / field verifications)

Through service centres < 10 working days

Service

Centres

Service Centres – Department or Third Party

- Online Connectivity (Web Based)- 99.9% Uptime- Urban Areas, within 5-10 sq. kms- Services within 15 minutes

Monitoring

Tracking of Application /Grievance Redressal System (including consideration for Right To Information)

- Online, Instant Acknowledgement / Reference No.- Response Time < 1 working days- Redressal of Complaint < 7 working days- Monitoring Module

e-District : Highlights

• Districts are the primary delivery channel for the Government Administration and delivery of large number of services

• Significant improvement in delivery of Government services by integrating other e-Governance initiatives by different departments (Land records, Property Registration, Agriculture, Passport, Police etc.)

• Establishing a Multi-Disciplinary center for information accessibility for capacity building of the district administrative processes

• Formulation of strategies for creating a Central data repository at the district level

Need for eDistrict

• Implementation of an efficient electronic workflow system for reduction of workload

• Fast processing of public cases/appeals/grievances dissemination of information

• Ensuring longevity of the data / protection from damage

• To create an efficient delivery mechanism

• To provide an efficient monitoring tool for Government schemes, planned developmental activities and on going activities

Project Objectives

• Issue of Certificates (Domicile, Caste, Birth …..)

• Pensions (Old age, Widow, Handicap …..)

• Revenue Court (Case listing, Case adjournment …)

• Govt. dues and recovery as part of land record

• Public Distribution System (Ration card related services..)

• RTI including Grievance redressal (Application, tracking …)

Core Services Category

A maximum of 10 services Categories are envisaged to be taken up at State level. 6 core service categories are given below the remaining 4 can be selected at the State level

Overview of the e-district Application - Illustrative

Delivery Channels

Other Delivery points

Common Service Centres

Front end

· Public Grievance Redressal· Electricity Bills Payment

· Issue of Ration Cards· Work flow automation· Computerization of Birth/Death

Certificates· Computerization of Domicile

certificate/ Caste Certification · Monitoring of the Rural

Employment Guarantee Scheme

· Computerization of Old Age pension

· Employees Database for collect orate officials

· Monitoring of Revenue Court Cases

· Issue of revenue recovery Certificates

Middleware

Health

Registration

Police

Agriculture

Transport

Rural Development

Land Records

Other Department Applications

Back-end Digitization and delivery

E-District Application

Citizens

Online

SWAN

Internet

Go vern

men

t Ga

t ewa y

State Data Center

Governance Structures

National eGov Council (PM)

National Apex Committee (CS)

Empowered Committees

OfMinistries

Council of CIOs( IT Secretaries

of States)

PMU - NISG

DIT

PeMT

GOI

State eGov Council (CM)

State Apex Committee (CS)

PeMT

SeMT

DIT

Sta

tes

Program Management

Project Management

State eGov Council (CM)

State Apex Committee (CS)

Departmental Committee

SeMT

DIT

DeMT

State Government

State e-Governance Council

State e-Gov Council to provide leadership and vision for the State e-Governance Plan

Advisory Council to be preferably headed by the top political leadership of the State

Members of the Council to consist of eminent people from the industry / state

State eGov Council (CM)

State Apex Committee (CS)

Departmental Committee

SeMT

DIT

DeMT

State Government

State Apex Committee

State Apex Committee to provide strategy to achieve policy direction and oversee the State e-Governance program & ensure inter - departmental

co-ordination

Chief Secretary Chairman

Secretary (IT) / Secretary (e-Governance) or any other Secretary

Member Convener

Secretary (Finance) Member

Secretary (Planning) Member

Secretary (Administrative Reforms) Member

Secretary (Personnel) Member

Representatives of departments taking up e-Governance projects under SeGP

Members

Domain / Technical experts Members or special InviteesIndicative

State eGov Council (CM)

State Apex Committee (CS)

Empowered Committee ofDepartment

SeMT

DIT

DeMT

State Government

Role of SeMTSeMT would do the groundwork for :Providing an overall

o Directiono Standardization and o Consistency

Resolve all issues pertaining to :o Interdependencieso Overlapso Conflictso Standardso Overarching architecture,

Securityo Legal aspects, etc.

Assist PeMT in accessing external competencies

SeMT Within Govt. : 30-50% SeMT Outside Govt. : 50-70%

Domain Expertise

State eGov Council (CM)

State Apex Committee (CS)

Empowered Committee ofDepartment

SeMT

DIT

DeMT

State Government

Role of PeMT Project Development

Project proposal preparation Financial sustainability

Manage Project Implementation BPR Software Hardware Networking Quality assurance Change management Data entry

Operation & Maintenance

Assistance from

External Agency

Assistance from SEMT Envisaged

Domain Expertise

PeMT : Around 50% PeMT : Around 50%

State Nodal Agency

• SeMT shall be under the administrative control of

State government through a Nodal Agency for its

regular functions and day-to-day operations.

• Nodal Agency would be responsible to handle the Capacity Building fund for SeMT

• It would be responsible for initiating and implementing capacity building including services like selections, contracting of external agencies and administrative support to SeMT

NeGP Cabinet approval envisages centralized planning and decentralized implementation.

This will involve formulation of:

–A Core Scope Document;

–Preparation of Detailed Project Report by the

Concerned State Department; and

– Involvement of State Departments / local

Government bodies in project implementation

NeGP State Sector MMPs Context

Key Challenges

Managerial and Technological

Implementation of projects in a ”mission mode” – clearly

defined Goals, Timelines and Responsibilities.

Program management at State level with consistent

strategies for Cost optimization and Integration.

Standardization and Consistency across initiatives, and

Have an opportunity and flexibility to drive the plan

The most pervasive issue

PeopleCapacity Building

Conceptualization Stage• Vision, Objectives• Services & Outcomes• DPR

Design Stage• Process Re-engineering • Architecture• Business Model

Implementation Stage• Project Management• Development & Testing• Change Management

Post- Implementation Stage• SLA Management• Assessment• Enhancement

ROAD MAP

Infrastructure deployment

SWAN, CSC & SDC

Commissioning of State Service Delivery Gateways & State Portals

Capacity Building scheme implementation and formation of SeMTs

Dedicated Division for National e-Governance Plan

State MMPs scheme preparation , design & development and

implementation

Application deployment

Roll-out of e-Services

Year 2009 -10

Year 2010 -11

Enabling Government to Empower People

e-Governance is a Journey

and not a destination…

Thank You