End-user Computing Insights:

a study of digital maturity

Users need instant access to their data and applications,

which requires transparency around the location of the

originating service. The true value of end-user computing is

to apply it in an innovative way, so as to achieve specific

personal and business outcomes for users and

organisations respectively.

Dimension Data’s End-user Computing Development

Model (EUCDM) is a consulting engagement that

embraces the evolution of workspaces and working styles

of modern organisations. The model allows us to guide our

clients in identifying business problems in the end-user

space, and apply technology solutions to solve them.

End-user computing as a focus on

productivity in the digital era …

The evolution of the EUCDM

We have evolved our EUCDM to embrace the evolution of workspaces and working styles of

modern organisations. This allows us to guide our clients in identifying business problems in the

end-user space, and apply technology solutions to solve them.

The EUCDM was created through the combining of two pre-existing Dimension Data tools.

Enterprise Mobility

Development Model

Developed through Dimension

Data’s many years of experience

in deploying wireless infrastructure

and enterprise mobility solutions

across a broad range of industries

and geographies

Next-generation Desktop

Virtualisation Assessment

Insights gathered from organisations

during the creation of environments

that combines a modern, well-managed

end-user computing environment, with

various mobility, management, and

virtualisation technologies

End-user Computing Maturity Model

Both the Enterprise Mobility Development Model and now

the End-user Computing Development Model tools make

use of a maturity model. The assumptions made by this

model are that every organisation will pass through a

roughly equivalent series of stages as that organisation

develops over time.

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Overall Maturity and Capability

The graph below is an overall summary of the EUCDM report 2016. The bottom bar represents the current

state or the ‘as-is’, where the organisations surveyed are today. The top bar represents collectively where

these organisations want to get to.

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End-user Computing Development Model average overall maturity

Key Theme 1 – Security

Consistent with the findings from the Mobile Workforce Report that Dimension Data published in

2015, where it was found that security was the single biggest end-user computing concern among

respondents; security remains an ongoing growing area of concern. The data collected over the

past four years shows that the gap in maturity levels between where clients are today and where

they want to be in the future has grown wider.

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Security gaps 2013-2016

Key Theme 2 - Applications

Based on the findings of the EUCDM, clients consistently rated

their current state of maturity in applications as the lowest of

the six areas. At the same time they also displayed very little

ambition when it came to applications. The ‘to-be’ maturity level

was the second lowest of the six areas. It’s clear that

organisations have acknowledged applications as critical to

gaining the benefits from end-user computing. However, in most

cases, they’re being restrained by the siloed nature of business

systems and content systems.

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Key Theme 2 - ApplicationsRead more

To-be average across 2013-2016

This is further highlighted by the findings of the Dimension Data 2015 Mobile Workforce

Report, where 78% of respondents recognised the interoperability of content systems as

critical for end-user computing, and 76% recognised the interoperability of business systems

as crucial for the success of end-user computing. More than 50% indicated that they had

little or no integration in place in these areas.

Shown in the graph below, the gap between organisations’ ‘as-is’ and ‘to-be’ states has

steadily reduced over the past two years, there nonetheless remains an ever increasing need

for business applications.

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Application gaps 2013-2016

Key Theme 3 - The ‘trade-off’ between

cost and performance

Clients that have completed an EUCDM

assessment don’t aim to reach the highest level

of maturity. Typically most scores for the ‘to-be’

or future state fall into the range of 3.5 to 4 out

of a possible score of 5.

Reason:

Organisations do not want a solution that is

leading edge, the main reason being cost,

including managing IT systems.

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Key Theme 4 - Devices

Over the last five years, there has been a significant

increase in the number of devices being brought into the

business environment. In this time these tools have

developed considerably and have become a lot more

effective and user friendly.

Around two thirds of all organisations have solutions and

security policies in place to manage mobile devices, with

the remaining one third planning to implement solutions in

the current year.

Organisations are now more familiar with the policies of

bring-your-own-device (BYOD) and choose-your-own-

device (CYOD) and the pros and cons these policies offer.

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Conclusion

Key advantages of end-user computing:

• improved employee productivity through

improved personal performance and

enhanced collaboration

• increased cost savings through space savings

and reduced property and travel costs.

• better staff retention and a more stable

work-life balance.

End-user computing is in the early

stages of adoption, but it will

fundamentally change the way

employees work in a number of

significant ways into the future.

The industry is changing to include

user-centric computing and it’s

imperative to understand these

shifts in more detail.

To read more on this piece please go to……….

http://www.workspacesfortomorrow.com/insights