engage simplifying the quote ... - virgin media business · a small change but small things can...
TRANSCRIPT
S c r e e n s h o t s o f b e f o r e a n d a f t e r f o r S i t e t o
S i t e , S i t e t o M u l t i s i t e a n d V P N / M I A p r o d u c t s
Engage – S imp l i f y ing the Quote
Exper ience
Document Owner: Engage Product Owner
Date: 16th December 2016
Version: 1.0
PUBLIC
Site to Site Quote Comparisons
2
Home screen Before…
Home Screen After…
Quote menu: the quote menu
had many different options to
select for our Site to Site and
Site to Multisite Ethernet
products making it confusing
for new and existing users.
Quote menu: we’ve
made this clearer for
you and simplified the
options that appear
within the drop down
menu shown on
screen. “Site to Site”
and “Site to Multisite”
have been
consolidated into one
and re-named “Point to
Point Ethernet”.
Sites Tab Before… Sites Tab After…
Site selection: previously, the first
screen within the Quote section of
Engage contained a mix of search
and filter boxes, making it confusing
and time consuming to find sites.
Site selection: your POI
(Point of Interconnect) sites
will be automatically
displayed, as well as any
generic Telehotel sites that
may be relevant for your
organisation.
Serviceability Tab Before…
Serviceability Tab After…
Serviceability results:
product options available
at individual sites will be
more clearly presented,
enabling you to make a
more informed choice.
Configuration Tab Before…
Configuration Tab After…
Auto population of
Quote name: this is only
a small change but small
things can make a
difference. Moving
forwards, we’ll auto-
populate the quote name
for you, meaning that you
won’t have to!
Site Configuration Tab Before…
Site Configuration Tab After…
Default configurations: we’re making it easier
for you to configure both your A and B End sites
on the same screen. Engage will now include
the most frequently used configurations – all you
need to do is select them from the menu, saving
you time and the effort of having to enter the
information from scratch each time. You’ll also
be able to generate custom configurations too.
Quote Results Tab Before…
Quote ResultsTab After…
Quote Results: preparing another
quote? We’ve made it much simpler
for you to start the quote journey
again and also provided options to
See all Saved Quotes or place an
order.
Quote Results: once completed the only option
is to Finish or Order.
Site to Mult i Site Quote
Comparisons
9
Home screen Before…
Home Screen After…
Quote menu: the quote menu
had many different options to
select for our Site to Site and
Site to Multisite Ethernet
products making it confusing
for new and existing users.
Quote menu: we’ve
made this clearer for
you and simplified the
options that appear
within the drop down
menu shown on
screen. “Site to Site”
and “Site to Multisite”
have been
consolidated into one
and re-named “Point to
Point Ethernet”.
Sites Tab Before… Sites Tab After…
Site selection: search for
and select multiple B End
sites to produce a site to
multisite quote.
Site selection: previously, the first
screen within the Quote section of
Engage contained a mix of search
and filter boxes, making it confusing
and time consuming to find sites.
Site selection: your POI
(Point of Interconnect) sites
will be automatically
displayed, as well as any
generic Telehotel sites that
may be relevant for your
organisation.
Serviceability Tab Before…
Serviceability Tab After…
Serviceability
results: product
options available at
individual sites will be
more clearly
presented, enabling
you to make a more
informed choice.
Configuration Tab Before…
Configuration Tab After…
Auto population of
Quote name: this is only
a small change but small
things can make a
difference. Moving
forwards, we’ll auto-
populate the quote name
for you, meaning that you
won’t have to!
Site Configuration Tab Before… Site Configuration Tab After…
Default configurations: we’re making it easier for you to configure both
your A and B End sites on the same screen. Engage will now include the
most frequently used configurations – all you need to do is select them
from the menu, saving you time and the effort of having to enter the
information from scratch each time. You’ll also be able to generate
custom configurations too.
Quote Results Tab Before…
Quote ResultsTab After…
Quote Results: preparing another
quote? We’ve made it much simpler
for you to start the quote journey
again and also provided options to
See all Saved Quotes or place an
order.
Quote Results: once
completed the only option is to
Finish or Order.
VPN/MIA Quote Comparisons
16
Home screen Before…
Home Screen After…
Quote menu: the quote menu
had many different options to
select for our Site to Site and
Site to Multisite Ethernet
products making it confusing
for new and existing users.
Quote menu: we’ve
made this clearer for you
and simplified the
options that appear
within the drop down
menu shown on screen.
“Site to Site” and “Site to
Multisite” have been
consolidated into one
and re-named “Point to
Point Ethernet”.
Sites Tab Before… Sites Tab After…
Site selection: sites will be
automatically displayed, just
enter your site postcode,
click on Search and then
‘Add’.
https://jive.systems.private/docs/DOC-40371
Access Method Tab Before…
Access Method Tab After…
No change.
No change.
Serviceability Tab Before…
Serviceability Tab After…
Serviceability results:
product options
available at individual
sites will be more
clearly presented,
enabling you to make a
more informed choice.
Product Configuration Tab Before…
Product Configuration Tab After…
Auto population of Quote
name: this is only a small
change but small things can
make a difference. Moving
forwards, we’ll auto-populate
the quote name for you,
meaning that you won’t have
to!
Site Configuration Tab Before…
Site Configuration Tab After…
Site Configuration: to save you
time, options are pre-populated for
you.
Results Tab Before…
Results Tab After…
Quote Results: preparing another quote?
We’ve made it much simpler for you to start the
quote journey again and also provided options to
See all Saved Quotes or place an order.