An Enterprise Business Solution from NDOT

NDOT Technologies

Engagedots

• Substantial 4+ years of experience in web-oriented product design

& development and mobile application development

• Cumulative organization experience of 400 man years

• Head quarters occupying 7500 Sq.Ft in Coimbatore city with an

operating office at US and Morroco

• Team of 140+ skilled professionals

• More than 1000+ customers across the globe

Eminent Features

Engagedots is an enterprise business solution that can manage

entire business through single platform. It can increase the

sales & income with centralized database & good support

system.

The employees can be managed efficiently with task

management and performance management. The project can

be monitored for progress and can be completed within

stipulated time.

Engagedots

Leverages sales with good support system User-friendly and intuitive user interface Suitable for all types of industries including:

IT services Government Financial services Manufacturing Healthcare Retail Education Media

Best Cloud-based collaboration platforms Standalone and also supports SaaS model Supports on various platforms

Engagedots Features

Adapts with the existing business Collaboration among employees Quick decision making Integrates all departments into single unit Generates need-specific reports Append data from other CRM Manage employees in hierarchal structure Project & sales automation Secured access along with effective communication

Engagedots Advantages

Tremendously improve the sales with custom modules Track down marketing goals and direction Breakthrough productivity and workflow Easy customer handling with centralized database Satisfied customer with personalized service Easy employee management Employee collaboration within enterprise Enterprise-level social networking Control on completion of assigned task Detailed report on projects and sales

Benefits

1. Contact management

2. Sales module

3. Support & Tickets management

4. Employee/Team management

5. Reports

6. Internal Social networking

7. Settings

8. Project management

9. Task management

10.Employee collaboration

Engagedots Modules

The contacts module acts as the central database that is accessed by other modules for proper functioning of Engagedots solution.

The functions include:

Manages centralized contact database Provides database to follow leads Database used for communication with clients Lead status can be viewed at any time Search the database dynamically Filter the contact database alphabetically Sort by field label

Contacts Management

The features include:

Contacts can be managed easily with option to edit or delete All the information like name, title, email, phone number etc can

be recorded Each contact record can track the complete details of

opportunities, purchases, and invoices The notes related to the contact can be recorded.

Contacts Management

The sales module includes:

Lead Management Customer management Opportunities Purchase Management Invoice Management

Sales Module

Features include:

Assign leads Manage sales leads Lead generation Billing and invoice automation Tickets listing with status Track projects and tasks Schedule events or meetings Record the notes

Sales Module Features

This module helps to resolve the client's problem swiftly using the right

tools. Tickets are raised on issues by clients Tickets are automatically assigned to support agents with powerful

business rules Tickets are attended by the liable person to solve issue Manage queries through multiple channels like email, live chat,

help desk, web form, and phone call FAQ is made available with smart answer recommendations Helps to build long lasting customer relationship

Support and Ticket Management

Features include: Track ticket status till the closure Client contact information handling Route or assign tickets Set ticket types and priority Monitoring tickets closely Email notification Support via phone, email, skype

Support and Ticket Management

The employee management module manages the complete

details of the employees like name, roles, responsibilities etc

in a hierarchy model in the enterprise level. Team level hierarchy Level-wise employee details Centralized employee database Keeps track of employee leads, contacts, opportunities,

purchases and projects Notes can be included for each entry

Employee/Account Management

Features include: Manage employees in hierachial manner View the tree structure Record employee personnel information Monitor each employee's status Keep track of particular employee's leads, contacts,

opportunities, purchases, and projects Option to edit or delete employee records

Employee/Team Management

Reports are essential tools to get insight of various facts using data

and understand the relationship among the data

Functions include: Reports to monitor task progress and completion Sales report to get status of the lead and percentage of

conversion Work status report to monitor work progress Track on enterprise activities with chart wise reports like pie

chart, bar diagram and more

Reports Management

Features include: Prepare reports with editable fieldset by selecting the fields

required. Add or view reports Filter the reports based on field value Avoid redundancy of data Pictorial charts for better understanding Periodical reports for closely monitoring the business activities

Reports Management

The internal social interaction helps to build a corporate community within the organization that can enable better decision making and problem solving.

Profiles are created for each employee to communicate with his

colleagues within enterprise Get updates about colleagues and share ideas and interest View profile, post on wall, update status, search people Import all the contact information like email id, phone number etc Helps to establish a social connect

Internal Social Network

Features include:

Detailed profile management Add friends Secured messaging and socializing Calendar option to note events My task list to view status of work Update status message Include photo, video, or link with status message Restrict message view only to friends, only me, and

everyone

Internal Social Network

The settings panel allows to manage the entire business as well

as the Engagedots business solutions to function properly.

The features of Settings panel include The hierachical organization tree structure can be

managed with dynamic role definition Editable readymade email templates are made available

with option to track changes Control parameters are available for internal/external

access

Settings

The features of Settings panel include Every employee can be vested with limited powers and

permission to access the application The dashboard of each empolyee is role-based The application is made secured with authorized access

set by administrator The language can be set using settings panel The SMTPsettings can be defined

Settings

The projects can be handled easily by Engagedots with complete

control over project execution and completion.

The functions of project management includes: The whole projects can be assigned or can be divided and

assigned as tasks Multiple projects can be handled simultaneously The work progress can also be monitored with regular

events like meetings The status of work or task completion is indicated by the

progress bar

Project Management

The functions of project management includes: The summed up progress bar of each employee associated

with projects indicates project status The project hours can be edited by authorized persons Project-related documents and notes can be managed in

this module Events like meetings can be scheduled to monitor project

progress

Project Management

The task management module assigns task to employees and keeps track on the project

Functions include:

Tasks are assigned level-wise to employees Progress of the task is monitored The completion of the task is measured in percentage Work progress is reflected on team level as well as individual Module aids to have complete control over the project Multiple task handling

Task Management

The task module includes:

Task management Assign task Task tracking Schedule Meetings Task status reports.

Task Management

Features include:

Option to add, edit, or delete task Set priority and status Have checklist of tasks Filter task based on status Search the records based on task/email Reduced project administration overhead Control on project progress Monitor resource utilization

Task Management

Social networking within the enterprise level allows for best employee collaboration.

Corporate private network within the organization Dynamic knowledge-based database Quick access to needed information Share documents and ideas Assist for better decision making Solve issues quickly Manage easy work flow

Employee Collaboration

Features include: Advantage of enterprise social networking Post on wall Enterprise micro blogging Likes, comments, link sharing Easy updates on people and projects Share ideas and feedback

Employee Collaboration

• Proficient field knowledge• Cost effective solutions• Experienced professionals• Fast turn-around time• Bug-free application development• Technical support to customers round the clock

Strength

India Corporate HQ:NDOT Technologies Pvt Ltd,Site No.7, Block No.3, Maruthamalai Road,Coimbatore - 641 041, India.

US OperationNDOT LLC,1628 Oak Tree Rd STE 9Edison,NJ 08820Phone: +1 (323) 982-8943

MoroccoChahir DrissM.D Super TradeMag. 7 IMM. ALI171 BIS RUE MOHAMED EL BEQALGUELIZ , MARRAKECH 40000MOROCCOEmail: d.chahir@ndot.inPhone : +212 (0)6 58 58 5000

US Office: +1 (323) 982-8943.Head Office: +91 422-434-2519.Email: contact-sales@ndot.inSkype: nandakumar.online

BahrainAshish Thomas MathewBuidling 929, Road 2919ManamaKingdom of Bahrainashish.mathew@ndot.inPhone: +97334313532

Contact

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