ENHANCING PUBLIC ENHANCING PUBLIC SERVICE SERVICE

EFFECTIVENESS EFFECTIVENESS With With

e-PAYMENTe-PAYMENT

Presented by Presented by

Uchenna Okwodu Uchenna Okwodu (Mrs) (Mrs)

Table of ContentTable of Content

1.Introduction and Background

2.What is e-Payment

3. Public Service without e-Payment

4. e-Channels of payment

5.Public service Effectiveness – The e-Payment Advantage

6. Threat to cashless growth in public sector

7.The final word

Introduction Introduction

Following renewed effort from CBN for a cash less economy, e-payment has recorded a huge success. This has further complemented FGN government efforts for a better managed economy.

Being the major driver of the Nigerian economy, Public service support and participation has been largely responsible for the success.

Though the Nigera public service activities has greatly improved with the adoption of e-payment, there are still rooms for effectiveness if cash less is fully employed

What is e-Payment What is e-Payment

-E-payment is the use of alternate electronic channels to perform banking transactions such as withdrawals through ATM, or funds transfer and purchases through the Internet, Mobile phone or Point of sale (POS).

-Effective and efficient means of transferring funds

Public sector Activities

Functions of Public Services

Public Service without e-payment Public Service without e-payment

Prior to the adoption of e-payments by government agencies , some of the challenges, which are now thing of the past include;

Delay and unsecure means of payment Prone to fraudInefficiency Lack of confidence by FDIsInability to compete with the rest of the world or play in the global marketPoor reporting and Reconciliation Man hour loss Loss of funds due to time difference

Alternative Delivery Channels Alternative Delivery Channels

With determination of having a cash less economy and a better managed public sector and its positive effect, CBN in partnership with other stakeholders have repositioned all alternative channels towards migrating Nigeria away from a cash based system. Among the channels are;

Alternative Channel Purpose

ATM-Over 12,000 deployed Cash disbursement

Point of Sales (POS)-over 100 deployed

Merchant Purchases Cash Back

Mobile Payment Transfers , Merchant payment , Agency Service

Web Payment Web purchases , Transfers ( For Salaries, vendors payment), e-ticketing

Retail Payment Bill payment, Direct debit

e-Collection platforms (Cash Management solutions

For revenue collection

Effectiveness – The e-Payment Effectiveness – The e-Payment Advantage Advantage

Government establishments now have a more effective system with following benefits to the Nigerian Economy ;Revenue Growth Reduced transaction cost to the public service Faster and secured mode of payment Improved confidence in our economy because of the transparency in the e-payment system Attractions of Foreign Direct Investments Reduced cost of cash managementFlexibility of providing ready access to personal accounts at any timeDirect access to goods and services from vendors/merchants through electronic commerceReduced operational costs Reduced Inflation rate Helps the anti corruption crusade of the federal government

Threat to e-Payment Growth Threat to e-Payment Growth

Despites the success, cash less an e-payment is being threatened

by the following factors;

Increased customer expectations. Lack of Infrastructure – Effective Telecom . GRPS Technological challenges. Lack of understanding and knowledge Security challenges User resistance to change- (i.e. adoption within the

organization) Delay or Non resolution of customer complaints by

Banks Concentration on of channels in the cities/town

Way Forward Way Forward

Having a better public service and economy with e-payment as driving force requires support of every stakeholder in the following ways;

Creation of awareness to users (bill board advert) Support of various government establishment Entrenchment of policy on e-payment Regular power supply Availability of strong and reliable communication

facilities Extension of e-payment channels to rural areas Deployment and constant maintenance of delivery

channels collaboration between the banks, ePayment providers

and the regulators (regular meetings to check) Customer supports and prompt resolution of customer

complaints

QUESTIONS??

Safety

Trust Strength

Service