enhancing your competitive edge - amazon s3...panellist: ross jackson, vice president asia pacific...

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5 JUNE 2014 · PULLMAN AUCKLAND

Enhancing Your Competitive Edge

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N E W Z EA L A N D H OT E L I N D U ST RY CO N F E R E N C E 2014

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ADDITIONAL EXHIBITORS

INDUSTRY SUPPORTERS

7:45am - 8:45am Registration, Coffee, Muffins and Networking

8:45am - 9:00am Welcome PRINCES BALLROOM C Geoff Bryan – Master of Ceremonies

9:00am - 9:20am Opening Address PRINCES BALLROOM C Hon Todd McClay, Associate Minister of Tourism

9:20am - 9:25am Platinum Sponsor Welcome PRINCES BALLROOM C Garth Simmons, Senior Vice President New Zealand, Pacific Islands and Japan – Accor

9:25am - 10:10am Keynote Interview PRINCES BALLROOM C Interviewee: Bob East, Chief Executive Officer – Mantra Group Interviewer: Terry Ngan, Director – Horwath HTL

10:10am - 10:40am Morning Tea — Sponsored by PRINCES BALLROOM A & B

10:40am - 11:40am Keynote Speech and Panel Discussion PRINCES BALLROOM C Domestic and Global Economies – Impact on Visitor Outlook Speaker: Dominick Stephens, Chief Economist – Westpac Chair: Rod Oram, Business Commentator Panellist: Dominick Stephens, Chief Economist – Westpac Panellist: Dr Kirdan Lees, Senior Economist – NZIER Panellist: Ross Jackson, Vice President Asia Pacific – Visa Worldwide PTE Limited

11:40am - 12:25pm Plenary Panel PRINCES BALLROOM C Hotel Leaders Panel Chair: Jesper Palmqvist, Area Director Asia Pacific – STR Global Panellist: Barry Robinson, Chief Executive Officer and Managing Director – Wyndham Hotels Asia Pacific Panellist: Bill Edwards, Head of Operations, Australasia – InterContinental Hotels Group Panellist: Garth Simmons, Senior Vice President New Zealand, Pacific Islands and Japan – Accor

12:25pm - 1:25pm Lunch — Sponsored by PRINCES BALLROOM A & B

1:25pm - 2:25pm Plenary Panel PRINCES BALLROOM C Airline Growth Outlook Chair: Charles Spillane, General Manager, Corporate Affairs and General Counsel – Auckland Airport Panellist: Grant Kerr, Head of New Zealand – Jetstar Panellist: Malcolm Johns, Chief Executive – Christchurch Airport Panellist: Mark Frood, International Market Development Manager – Auckland International Airport Limited Panellist: Michael Ma, New Zealand General Manager – China Southern Airlines Panellist: Richard Thomson, General Manager Networks – Air New Zealand

2:25pm - 3:10pm Plenary Panel PRINCES BALLROOM C Hotel Grading / Review Systems Chair: Simon Haigh, Managing Director Asia Pacific – Market Metrix Panellist: Ronnie Ronalde, Group Development Manager – Heritage Hotels Panellist: Tim Keeling, General Manager – Qualmark Panellist: Todd Basham – ReviewPro

PROGRAMME

2 N E W Z EA L A N D H OT E L I N D U ST RY CO N F E R E N C E 2014

3:10pm - 3:40pm Afternoon Tea — Sponsored by PRINCES BALLROOM A & B

3:40pm - 4:40pm Breakout Session (Concurrent) PRINCES BALLROOM C 1A: Hot Issues, Opportunities and Risks Facing Hotels Chair: Terry Ngan, Director – Horwath HTL Ltd Panellist: Chris McGeown, Acting Chief Executive / Chief Operating Officer – Tourism Industry Association New Zealand Panellist: Graeme Ham, Director Human Resources – Accor NZ & Fiji Panellist: Lynn Jeynes, Project Manager – Miles Partnership Panellist: Peter Goodwin, Country Manager – MICROS-Fidelio NZ Ltd

Breakout Session (Concurrent) REGATTA ROOM D 1B: Hotel Development and Conversion Trends Chair: Dean Humphries, National Director Hotels New Zealand – Colliers International Panellist: Andrew Taylor, Director Acquisitions and Development, Pacific Region – Starwood Hotels Panellist: Brett Russell, Managing Director – Dominion Construction Panellist: Ken Smith, Regional Director Valuations and Advisory Services – CBRE Panellist: Lindsay Leeser, General Manager Development Pacific – Accor Panellist: Mark Farrands, Area Manager Property Finance Unit – Westpac

4:40pm - 5:25pm Presentation PRINCES BALLROOM C Doing Business with China Speaker: Julia Gong, Chief Executive – China Ready & Accredited®

5:25pm - 5:40pm Presentation PRINCES BALLROOM C Carbon Neutral Hotels Speaker: Ray Leach, Advisory Board – Greenfield Limited

5:40pm - 5:45pm Closing Remarks PRINCES BALLROOM C Geoff Bryan – Master of Ceremonies

5:45pm - 7:15pm Cocktails — Sponsored by PRINCES ROOM A & B

7:15pm - 11:00pm Dinner — Sponsored by PRINCES ROOM C

HOTEL AWARD SPONSORS

Senior Hotel Outstanding Young Environmental Executive Hotel Executive Initiative

Content Disclaimer: Speakers, panellists, programme and session timing are subject to change without notice. The opinions expressed during the New Zealand Hotel Industry Conference 2014 by speakers, panellists and delegates will not represent professional advice, nor will they necessarily represent the opinions of the conference co-hosts and sponsors.

NZHIC 2014 IS A CARBON NEUTRAL EVENT

PROGRAMME


CONFERENCE CO-HOSTS


www.tianz.org.nz

TIA Hotels represents the interests of:

Corporate Subscriber – CONFERENCE SPECIAL OFFER:

*These offers are only available to new Corporate Subscribers and end on 31 July 2014

Over 130 of New Zealand’s international chainand privately owned hotels, and account foraround 90% of hotel capacity in the main centresand close to 100% of ‘large hotel’ inventory.

TIA Hotels has one of the best sets of data in the tourism/hospitality sector with over a decade’s worth of monthly occupancy, average daily rates and RevPar statistics as well as market segment data by sector and origin.

Become an annual Corporate Subscriber and gain access to all eight TIA hotel regions monthly data for the Conference Special price of $5500 + GST per annum (normally $6500).* Also available, a Corporate Subscription for one TIA Hotel region only. Choose from one of eight NZHC regions for the Conference Special price of $1500 + GST per annum (normally $2000).*

If you are a hotel operator and would like more information about how to become a TIA Hotel member, please contact Sally Attfieldon (09) 495 0814, or email [email protected]

Photo: Auckland Tourism, Events and Economic Development Ltd

Horwath HTL knows Hotels, Tourism & Leisure Horwath HTL provides specialist consulting

services to clients in the hotel, tourism and leisure industry, and is affiliated with other Horwath HTL consulting firms with offices in 12 cities throughout the Asia Pacific region, and throughout the world.

Horwath HTL has in-depth knowledge of the New Zealand hotel, tourism and leisure industry, including the challenges and opportunities operators, lenders and owners in the industry face.

Our services include strategic advice on existing and new-build hospitality developments, market demand and supply studies, financial feasibility studies, operating and financial projections, hotel operating reviews, independent expert advice, litigation support, operator selection and management agreement negotiations, pre-lending bank reviews, purchaser and vendor due diligence and asset management.

To discuss our services further, please contact Stephen Hamilton or Terry Ngan (Directors).

Horwath HTL Limited Website: www.horwath.co.nzLevel 11, Forsyth Barr Tower55-65 Shortland StreetAuckland, New Zealand

Telephone: +64 9 309 8898Facsimile: +64 9 309 8980Email: [email protected]

Horwath HTL is pleased to co-host the New Zealand Hotel Industry Conference

New ZealandHotel IndustryConference

New ZealandHotel IndustryConference

Geoff BryanPOSITION: Master of Ceremonies

Geoff has been lucky enough to spend much of his professional life getting paid for what he enjoys doing rather than working. He is best known as a long-standing television sports broadcaster, and has 35 years experience in the media.

A graduate of Victoria University in politics and history, he succumbed to a youthful desire to play rock music for a living with 2ZM in Wellington before moving to TVNZ in the early 80s. In his time with TVNZ, he was lucky enough to travel the world to major sporting events, including eight Olympic Games – a mixture of Summer and Winter games – from the Seoul Games in 1988 through to Beijing in 2008.

He has covered five Commonwealth Games, numerous Rugby, Cricket and Football World Cups and a wide variety of other sports at top level. He has seen many changes in sport and the media, but the heart of his job remains being able to relate to either the viewer or listener. These skills draw them in, and add value, to what they are either listening to or watching.

Hon Todd McClayPOSITION: Associate Minister of Tourism

Hon Todd McClay is the Member of Parliament for Rotorua. He was first elected to Parliament in 2008 after winning his seat from the Labour Government with a majority of more than 5000 votes. In 2011 he was re-elected and increased his majority to more than 7300 votes.

In June 2013 he was appointed Minister of Revenue and Associate Health and following a Cabinet reshuffle this year, he retained the Revenue portfolio and was appointed Associate Minister of Tourism. Previously he was Chair of the Government’s influential Finance and Expenditure Select Committee and has chaired the Commerce Select Committee, been Deputy Chair of the Social Services Select Committee and was a member of the Foreign Affairs, Trade and Defence Select Committee.

Prior to entering Parliament he owned an international communications and lobbying company in Europe. He has worked in a political capacity internationally, in the European Parliament as the Chief of Staff to the Leader of the British Conservative Party and for the Irish Fianna Fail Party. In 2000 he was appointed the Cook Islands and Niue Ambassador to the European Union serving these governments in Brussels, Belgium. In recognition of his work for the people of the Cook Islands, in 2005 he was made an Honorary Cook Islands National. he lives in Rotorua with his wife and four children.

SPEAKER | CHAIR | PANELLIST BIOGRAPHIES


PLATINUM SPONSOR

As the largest hotel operator globally and in the Pacific region, Accor is uniquely placed to support hotel owners and operators with management and franchise expertise to enhance the market profile of their hotels and assist in driving revenue and profitability.

Contact: [email protected] +61 2 9280 99973,500 hotels 440,000 rooms 92 countries

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Garth SimmonsORGANISATION: Accor POSITION: Senior Vice President New Zealand, Pacific Islands and Japan

Garth was appointed to the role of Vice President for Accor New Zealand and Fiji in June 2012, based in the Accor Regional Office in Auckland.

He is responsible for managing Accor’s interests in New Zealand and Fiji which currently comprises 31 hotels, 4514 rooms and 11 brands which generate over $175 million in revenue. There are 23 Managed and 5 Franchised hotels amongst the portfolio ranging from the luxury of Sofitel through ibis, ibis Styles and ibis Budget and includes the Pullman, MGallery, Grand Mercure, Novotel, and Mercure brands. The recent addition of Quay West Suites Auckland and Sebel Suites Auckland as owned hotels have further enhanced Accor’s position as New Zealand’s largest hotel operator.

Bob EastORGANISATION: Mantra Group POSITION: Chief Executive Officer

Bob joined the Mantra Group in 2006 and has held the position of Chief Executive Officer since 2007. Bob has been responsible for the consolidation and strengthening of the Mantra Group brands and has developed the Group into one of the leading accommodation providers and marketers in Australasia.

Bob’s enthusiastic leadership style and vision has seen Mantra Group grow from 41 properties in 2006 to more than 100 properties in 2013.

With over 20 years’ industry experience, Bob is well positioned to lead Mantra Group’s future growth prospects.

Bob holds a Master of Business Administration and is a Board Member of the Gold Coast Tourism Board, Tourism and Transport Forum (TTF), Tourism Accommodation Australia (TAA), Gold Coast Football Club (AFL) and is Chair of the Tourism and Transport Forum’s Hotel Industry Panel (TTF).

Terry Ngan ORGANISATION: Horwath HTL POSITION: Director

Terry jointly established the specialist hotel, tourism and leisure consulting practice, Horwath HTL Limited, together with Stephen Hamilton in 2002.

Terry has extensive knowledge and consulting experience in the hotel and tourism industry having been responsible for or undertaken over 500 consulting assignments over the past 20 years in New Zealand and the South Pacific Islands in relation to hotels, resorts, luxury lodges, serviced apartments, visitor attractions and activities, and event venues. He has also had first hand experience working in senior management positions within two hotel chains based in New Zealand (financial controller) and Asia (business development). Terry’s primary service lines for private and public sector clients (including developers, investors, operators, receivers, funders, central government and city councils) include market demand analysis, financial feasibility studies, operator selection, sourcing investors, management contract negotiation, performance improvement, owner representation and due diligence.

Based in Singapore from 2000 to 2002, Terry worked as Business Development Director (Asia) for a major hotel group expanding the number of hotels managed and owned. His role included financial feasibility studies, due diligence on hotel opportunities, negotiation of management contracts, proposals to developers and owners and hotel asset management. Terry was National Director of the Hotel, Tourism and Leisure consulting team in a ‘Big Four’ accounting and management consulting firm for seven years from 1992-1999.

Dominick StephensORGANISATION: Westpac POSITION: Chief Economist

Dominick joined Westpac as a Senior Economist in 2006, and became Chief Economist in 2011. His most well known research concerns the roles of taxation, interest rates and inflation on the New Zealand housing market. He has also published research on the exchange rate, New Zealand’s labour market, and macroeconomic modelling. Dominick started his career at the Reserve Bank of New Zealand. He was closely involved in forecasting and interest rate decisions as second-in-charge of the RBNZ’s forecasting team.

He is from Christchurch, and graduated from the University of Canterbury with a Bachelor of Science with 1st Class Honours in Economics. His travels include crossing Mongolia on horseback, riding 1000 miles down the Peruvian Andes, and a year spent in the Amazon jungle.

Rod Oram POSITION: Business Commentator

Rod has more than 30 years’ experience as an international business journalist. He has worked for various publications in Europe and North America, including the Financial Times of London. Rod and his family emigrated from the UK to New Zealand in 1997. He is currently a columnist for the Sunday Star-Times; a regular broadcaster on radio and television; and a frequent public speaker on business, economics, innovation, creativity and entrepreneurship, in both New Zealand and global contexts.

For more than a decade, Rod has been helping fast-growing New Zealand companies through his involvement with The ICEHOUSE, the entrepreneurship centre at the University of Auckland’s Business School. In 2007 Penguin published his book on the New Zealand economy, ‘Reinventing Paradise’. He was named the Landcorp Agricultural Communicator of the Year for 2009. In 2010, Rod was the winner in the individual category in the Vero Excellence in Business Support Awards and was Columnist of the Year in the consumer category in the national magazine awards for his columns in Good, a consumer sustainability magazine. Rod is Chairman of the Hikurangi Foundation, which helps social enterprises develop their business models in areas of sustainability.



Dr Kirdan LeesORGANISATION: NZIER POSITION: Senior Economist

Kirdan is one of Wellington’s leading macroeconomists, a sought after consultant and advisor who works for clients in many sectors including tourism. Kirdan joined NZIER after leading both policy and research teams at the Reserve Bank of New Zealand after earning his PhD in Economics at the University of Melbourne.

His thinking on New Zealand’s economy is widely published and he is adept at distilling key insights to policymakers and business groups. Kirdan leads the team at NZIER that produces the regular tourism outlook for the Ministry of Business, Innovation and Employment and has advised several clients in the tourism sector.

Ross JacksonORGANISATION: Visa Worldwide PTE Limited POSITION: Vice President Asia Pacific

Ross is responsible for Cross Border Business and Product, Brand and Client Marketing in Asia Pacific. He is also Visa’s representative to the WTTC and the Board of PATA. He joined Visa in 2008, in the concurrent roles of Marketing Director for South East Asia and Product Innovation Marketing Director for Asia Pacific and also led Cross Border Business and Marketing Analytics in Asia Pacific.

In 2010 he was appointed Head of Cross Border Business in Asia Pacific and CEMEA and, from April 2014, added responsibilities for Brand, Product, Sponsorship and Client Marketing in Asia Pacific. Prior to moving to Singapore, Ross was Head of Cards (Issuing and Acquiring) for Westpac Bank, New Zealand.

His marketing and business career also includes senior roles as Regional Director, BBDO in Asia Pacific, Managing Director of Colenso BBDO and Director of Clemenger BBDO New Zealand, Managing Director of Mattingly DY&R New Zealand and Managing Partner of Euro RSCG Australia. He holds an MBA, a post graduate Diploma in Marketing and is a Fellow of both the NZ and Australian Institutes of Management.

Jesper PalmqvistORGANISATION: STR Global POSITION: Area Director Asia Pacific

Jesper is the Area Director Asia Pacific for STR Global and is based in Singapore. He has 20years of experience in hospitality, online travel and IT through various verticals in regional European IT start-ups and hotel chains, as well as global companies such as Orbitz Worldwide, Wyndham Hotel Group and Groupon.

As a strong supporter of big data facilitation he works to increase the engagement in hospitality data intelligence and clarify the decision making for hospitality, research and investment companies in Asia Pacific.

Jesper frequently presents the latest trends and updates at industry events in the region. STR Global tracks supply and demand data for the hotel industry and provides valuable market share analysis for global hotel and investment companies and agencies across the globe.

Barry RobinsonORGANISATION: Wyndham Vacation Resorts Asia Pacific and Wyndham Hotel Group South Pacific POSITION: CEO and Managing Director of Wyndham Vacation Resorts Asia Pacific and Managing Director of Wyndham Hotel Group in the South Pacific

Barry has spent most of his life in the hospitality industry and is committed to the concept that exceptional service and successful business go hand-in-hand. Born in New Zealand, Barry’s formative years were spent learning the founding principles for success in his family’s hospitality businesses and at several independent hotels and resorts.

Becoming a hotel General Manager in New Zealand at the age of 27, he has since worked in the Asia Pacific region for some of the world’s largest hospitality companies, including Swissôtel Worldwide Partner Hotels and Choice Hotels International. Barry has been the CEO and Managing Director of Wyndham Vacation Resorts Asia Pacific since September 2003. In 2009, Barry launched the Wyndham Hotel Group in the South Pacific as Managing Director. In this capacity Barry is responsible for managing the region’s largest vacation ownership company with more than 47,000 vacation owners, and expanding Wyndham Hotel Group’s brands throughout the South Pacific, including Wyndham Hotels and Resorts®, Ramada®, Planet Hollywood® Hotels and Days Inn® brands. With more than 30 years hospitality experience, Barry has a vast knowledge of the hotel industry, from development to branding, management, franchising and operations.



Bill EdwardsORGANISATION: InterContinental Hotels Group POSITION: Head of Operations, Australasia

Bill has been leading the IHG Australasia team since June 2012, and has been with the company for almost two decades. Based in Sydney, Bill oversees the company’s operations of managed, owned and franchised hotels across Australasia – a region incorporating Australia, New Zealand, Fiji and Papua New Guinea. His specific expertise includes skill in asset management, hotel operations, strategy and development and people leadership. He has more than 30 years of cross-functional experience in the hospitality industry, working across Australia, New Zealand, the Pacific Islands, India, China and South East Asia. An advocate of the Australian hotel industry, Bill was recently appointed to the Tourism Accommodation Australia’s board of directors.

In 2010, as the Regional General Manager for NSW, the ACT and New Zealand, Bill was granted IHG’s Internal Flame award, in recognition of his commitment to people development. Bill started his career in small independent hotels and pub management, and then progressed through the finance, development, marketing and operations divisions of Sheraton before joining IHG (then Bass Hotels & Resorts) as Director of Operations in 1995. He is married with four children and is a sports lover who is especially passionate about cricket.

Charles SpillaneORGANISATION: Auckland Airport POSITION: General Manager Corporate Affairs and General Counsel

Charles is Auckland Airport’s General Manager of Corporate Affairs and its General Counsel. He is also the Acting General Manager of Commercial Aeronautical Activity. Charles joined the airport in 2002 and is responsible for its corporate communications, governance, government relations, share registry, risk management, and insurance. He also represents the company’s interest in Queenstown Airport.

Prior to joining Auckland Airport, Charles practiced law at Russell McVeagh. He is a Fellow of the Institute of Chartered Secretaries and a past Board member of the New Zealand Tourism Industry Association. Charles is passionate about driving growth in New Zealand travel, trade and tourism.

Grant KerrORGANISATION: Jetstar POSITION: Head of New Zealand

Grant joined the Jetstar Group in August 2013 as Head of New Zealand and is responsible for the low cost carrier’s New Zealand-based fleet of nine Airbus A320 aircraft flying up to 400 domestic and short-haul international services a week. Previous aviation experience includes eight years in executive airline management roles with Air New Zealand as General Manger/Director of Air Nelson, General Manager/Director of Eagle Airways and International Operations Manager International Cargo.

Before joining the aviation industry, Grant worked for more than 15 years in a variety of management and strategic positions in the electricity distribution sector in New Zealand and Australia with Energex, a top 100 Australian company based in South East Queensland.

Malcolm Johns ORGANISATION: Christchurch Airport POSITION: Chief Executive Officer

Malcolm joined Christchurch Airport as Chief Executive in January 2014. Prior to this role, he was Chief Executive of InterCity Group (NZ) Ltd for nine years and Deputy Chair of Tourism New Zealand for six years to November 2013.

He was appointed director of Tourism Industry Association of New Zealand in December 2013. He worked as a sales manager for the Mt Cook Group, a management consultant at Croxley Stationery and as Managing Director of Canadian-based Discover Holidays.

Christchurch Airport is the South Island’s only long-haul international airport and its busiest and most strategic air connection to the world’s trade and tourism markets. It is a major driver of the southern economy and the island’s largest single site of employment, generating more than 6000 jobs. The South Island currently hosts around 50% of New Zealand’s international visitor nights and is the brand engine room for New Zealand’s international image.

Mark FroodORGANISATION: Auckland International Airport Limited POSITION: International Market Development Manager

Mark is the International Market Development Manager for Auckland International Airport Limited. His role is to develop the market structures in countries and build enduring profitable relationships.

Mark has considerable Asian experience having lived in Shanghai, China for 5 years (2007 - 2012) where he was the General Manager Asia for Tourism New Zealand, a role encompassing Asia from Japan to India.

Michael MaORGANISATION: China Southern Airlines POSITION: New Zealand General Manager

Michael has been an integral part of China Southern Airlines for the past 22 years. Since starting off in the Sales and Marketing Department in 1992, Mike has held various roles with his most recent appointment as General Manager of the Auckland office in 2012.

China Southern plays a crucial part to New Zealand – China air links. The airline started Guangzhou – Auckland direct service since April 2011, within the past three years, the weekly service has increased from three times weekly to currently 10 times weekly. The substantial growth contributed significantly to New Zealand - China passenger growth.



Richard ThomsonORGANISATION: Air New Zealand POSITION: General Manager Networks

Richard has Bachelor of Commerce and Bachelor of Law degrees from the University of Canterbury and a Post Graduate Diploma in Applied Finance. Richard has held a lifelong interest in aviation and joined Air New Zealand in early 2004. His roles have included Manager, Group Financial Planning, General Manager Corporate Finance, General Manager Commercial (Long Haul Airline) and General Manager Network (Group).

Prior to joining Air New Zealand, Richard had 11 years experience in the financial services industry advising companies on mergers and acquisitions, debt and equity capital raisings, corporate taxation and company valuations.

Simon HaighORGANISATION: Market Metrix POSITION: Managing Director Asia Pacific

Simon manages the Asia Pacific region where he focuses on delivering guest satisfaction solutions to hotels and casinos. The role encompasses sales, professional services and solution implementation. Key focus areas include hospitality research, sharing trends and best practice across the industry and maintaining client relationships. Simon is also regularly invited to present and speak at hospitality industry events.

Ronnie Ronalde ORGANISATION: Heritage Hotels POSITION: Group Development Manager

Ronnie has more than 30 years’ experience in the Hospitality industry. After holding senior management positions over a nine year period in the UK, Ronnie moved to New Zealand in 1991 where he joined the Plaza Hotel in Rotorua. He also held positions with MCK until joining Heritage Hotels as General Manager of CityLife Wellington in 1996, then in 1997 opening the CityLife Auckland and remaining at the helm as General Manager until 2003. He then moved to set up and manage a new management company focusing on the ‘Boutique’ market in New Zealand.

In 2010 Ronnie returned to Heritage Hotels with the mandate to set up, launch and grow a new boutique brand the ‘Heritage Boutique Collection’. This collection has moved rapidly and has 13 properties. In 2013, Ronnie was promoted to Group Development Manager, Heritage Hotel Management.

Tim KeelingORGANISATION: Qualmark POSITION: General Manager

Tim has been at the helm of Qualmark New Zealand for a little over two years, with that time spent re-establishing Qualmark’s fundamentals as a world leading quality assurance organisation. Having spent seven years with Tourism New Zealand in international marketing roles, Tim has brought a fundamental customer perspective to the management of Qualmark, assisting tourism businesses across New Zealand to both attract and deliver better to their customers.

Qualmark works with a diverse cross section of the New Zealand tourism industry, constantly reminding Tim of the privilege it is for the organisation to assist so many wonderful businesses to grow and prosper. After growing up in the lower South Island, Tim easily discovered his passion for New Zealand tourism, going on to complete a Bachelor of Tourism from Otago University. Since 2005 Tim has lived in Auckland, punctuated with frequent travel around our beautiful country.

Todd BashamORGANISATION: ReviewPro / Effective Tourism POSITION: Director

Todd is the Director of Effective Tourism which is a tourism and travel consultancy specializing in online strategy, project management and travel trade representation. At Effective Tourism they work alongside their clients to ensure they are maximizing their effectiveness and return on investment across all relevant segments of the travel and tourism industry.

Chris McGeownORGANISATION: Tourism Industry Association New Zealand POSITION: Acting Chief Executive/ Chief Operating Officer (COO)

Chris is responsible for the day-to-day running of TIA, managing the commercial partner portfolio and membership development. He brings a wealth of experience to the role, having worked in senior business development management roles around the world across a range of industries.

Chris joined TIA in late 2012 fresh from the sun and sand of the Cook Islands where he had spent three years as General Manager of The Edgewater Resort and Spa. During his time in the Cook Islands, he also did voluntary work for their Tourism Industry Council (the nation’s equivalent of TIA), and chaired the local Tourism Awards.

When he’s not in the office Chris is a keen runner and golfer.



Graeme HamORGANISATION: Accor — New Zealand and Fiji POSITION: Director of Human Resources

After working in the food manufacturing industry and undertaking aligned tertiary studies, Graeme commenced in hospitality gaining qualifications in cookery, restaurant service and vocational training.

Involved with industry training from 1980 initially as a part time tutor at Waikato Technical Institute (Wintec), Graeme joined HCITB (now Service IQ) as Training Advisor for the Central North Island area. Joining SPHC in 1985, initially as Training Manager for New Zealand and Fiji, he worked for 12 years in Regional Human Resources roles in New Zealand, Fiji, Malaysia, Thailand, Vietnam, Indonesia, India and Australia. He returned to New Zealand to set up Human Resources for Dynasty Hotels (now Heritage Hotels).

Graeme had served on the HSI Board as the nominee of the NZ Hotel Council from 2008 to 2012 inclusive and is now the Service IQ Hospitality Industry Advisory Group Chairman and a trustee of the Hospitality Training Trust.

Since 1999 Graeme has been Regional Director of Human Resources for Accor’s hotels in New Zealand and the South Pacific region. Responsibilities include the planning and implementation of Accor’s global and regional strategic HR initiatives in: employee attraction, recruitment and retention; employee orientation, skills training, learning and career development initiatives from entry level to executive; attraction and development of next generation talent; maintaining employment and industry relationships; risk management; compliance, sustainable development; personnel practices and HR information and data analysis.

Lynn JeynesORGANISATION: Miles Partnership POSITION: Project Manager

Lynn’s marketing background covers the outdoor adventure and tourism sectors - both in the UK and in New Zealand. Lynn is passionate about travel and specialises in helping small and medium sized tourism organisations use content strategy and search engine optimisation to deliver results.

Peter GoodwinORGANISATION: MICROS POSITION: Country Manager

Peter’s background is within the hospitality industry, working in various hotel management roles in the 4 and 5 star hotel/resort sector, becoming a specialist in new openings and operational process review. For the past 18 years working for MICROS in various roles with the Asia Pacific region, his most recent appointment managing the companies operations in New Zealand. This strong Hospitality background and detailed understanding of the MICROS product suite enables him to advise hospitality operators on the best use and capabilities of the company’s products in their properties.

MICROS range of PMS and distributions solutions ‘Fidelio’ and ‘Opera’ have a global installation base and local expertise to insure the needs and requirements of the local operators are meet. MICROS offers a wide range of scalable and modular property and central solutions for effective hotel

management. Whether a single boutique hotel or an international, multi-branded hotel chain MICROS has a solution that can be tailored to perfectly fits your unique business needs. The portfolio encompasses solutions for front office, back office, CRM, sales and catering, revenue management, reservations, distribution and a lot more. With more than 1,000+ certified interfaces to external systems we ensure the best connectivity and smooth running business processes.

Dean HumphriesORGANISATION: Colliers International POSITION: National Director Hotels New Zealand

Dean is a highly respected hotel advisor specialising in the disposal, acquisition and valuation of hospitality and tourism assets. Dean provides advice to many institutional and tourism related entities including: Host Hotels & Resorts, CP Group, Scenic Hotels, Rydges, Accor, Toga, ANZ, BNZ, Colwall, Westpac, Heritage Hotels and the Reddy Group. Dean is also recognised as this country’s most successful investment advisor having sold a number of high profile assets over the past three years including Hyatt Regency Auckland, InterContinental Wellington and The Hilton Auckland.

Andrew TaylorORGANISATION: Starwood Hotels POSITION: Director Acquisitions and Development Pacific Region

Andrew joined Starwood Hotels & Resorts as Director of Acquisitions and Development for the Pacific Region including Australia, New Zealand and the South Pacific in June 2011. Since joining Starwood, Andrew has reinvigorated Starwood’s growth across the Pacific region signing the A$140M+ Westin Perth, A$50M+ Aloft Perth, A$80M+ Four Points by Sheraton Brisbane and A$40M Sheraton Tokoriki Island Resort & Spa, Fiji. In 2014, Starwood will open six new hotels across the Pacific Region and will establish its presence for the first time in the country of Samoa with the signing of the Sheraton Samoa Aggie Grey’s Hotel & Bungalow and Sheraton Samoa Aggie Grey’s Resort.

Starwood operates nine world class brands across nearly 1,200 hotels globally. In Australia, Fiji and New Caledonia Starwood currently manages 16 upper-upscale and luxury hotels under the Sheraton, Four Points by Sheraton, Westin and Le Méridien. Starwood is one of the fastest growing hotel management companies in the Asia Pacific region. Prior to joining Starwood, Andrew was the Development Manager at Mirvac Hotels & Resorts for over five years. During his tenure, Mirvac Hotels increased its footprint from 28 to 47 hotels and resorts in CBD and regional locations across Australia and New Zealand. Andrew also holds a law degree and was a qualified lawyer for over six years, working mainly on real estate and property transactions.

Andrew’s experience spans the full gamut of hotel management, acquisition and development deals including hotel conversions, large scale refurbishment and rebranding projects, mixed used developments, branded residential projects and the construction of a number of corporate and leisure based hotels in both CBD and regional resort locations.



Brett RussellORGANISATION: Dominion Construction POSITION: Managing Director

With over 30 years of experience in the construction industry from trade experience and training through to company ownership and management, Brett has a hands-on management style and a natural leadership ability which has been fundamental in building Dominion’s reputation for both quality and performance.

Brett’s ability to coordinate large scale projects and multiple sites with a personable approach has allowed for an effective interface on projects between all major stakeholders, consultants, subcontractors and all site staff.

Ken SmithORGANISATION: CBRE POSITION: Regional Director of Valuation and Advisory Services

Ken is the Regional Director of Valuation and Advisory Services, CBRE Hotels throughout Australia, New Zealand and the South Pacific. Ken experience as a property professional spans over 32 years, with 24 years specialising in tourism, student accommodation and business related property. He joined CBRE in 2006.

The scope of Ken’s activity has focused on valuation, feasibility and consultancy assignments for a broad range of individual, corporate, institutional and government clients. Clients have included most of Australia’s leading investors and many overseas investors in Australia, positioning the practice developed at the forefront of hotel investment advisors in the region. Ken has carried out consultancy and valuation assignments in the major cities of Sydney, Melbourne and Brisbane in Australia, as well as work in New Zealand, the South Pacific Islands and resort property throughout Australia.

Lindsay LeeserORGANISATION: Accor POSITION: Vice President Development Pacific

Lindsay is currently employed as Vice President Development Pacific for Accor based in Sydney, Australia. In this role, Lindsay is responsible for the development and growth of the Accor network within Australia, New Zealand and the Pacific. His qualifications include a Bachelor of Commerce, Tourism and Hospitality Management and Marketing.

Lindsay joined Accor in 1998 and became a Business Development Analyst at Accor Sydney office in 2001. He was appointed to the position of Corporate Asset Manager followed by Development Manager North Asia & Pacific. In 2006, Lindsay undertook the position of General Manager Development Australia, New Zealand and South Pacific. In January 2008, he was promoted to the role of Director Development Pacific and was promoted to Vice President Development Pacific in March 2014. During Lindsay’s time in the development team, Accor has seen unprecedented growth to become the market leader in Australia and New Zealand with some 240 hotels and over 32,000 rooms across the region. Outside of Accor, Lindsay is also a Board Member of the Garvan Research Foundation and Chairman of the Young Garvan Committee in Sydney.

Mark Farrands ORGANISATION: Westpac POSITION: Area Manager Property Finance Unit

Mark is Area Manager for the Westpac Property Finance Unit covering the upper North Island. He has worked at Westpac for 11 years and in the Property Finance industry since 1999.

Previous to starting his banking career, Mark was a Registered Valuer and has worked in the Auckland and Queenstown markets. He holds a Bachelor of Property Administration degree from Auckland University.

He has travelled extensively across Europe, Eastern Europe, the Middle East, and the USA.

Julia GongORGANISATION: China Ready & Accredited® POSITION: Chief Executive

Julia Gong is the CEO of China Ready & Accredited® mainland China and began her career as a youth television presenter before working with global firms PricewaterhouseCoopers and Coca-Cola. Julia holds a Bachelor of Commerce Degree (and is a Certified Practising Accountant and CPA member), a Master’s Degree in Government and International Relations, and a qualification from Paris in the fashion industry.

Julia has excellent communication and Chinese language skills, an in-depth knowledge of the West, and enjoys high level relationships and networks in mainland China. She has provided advice to governments and organizations across many industry sectors through China Ready & Accredited®. Her recent focus has been centered on the global roll-out of the China Ready & Accredited® Quality Assurance Certification Program to the world’s tourism industry, as well as assisting Western businesses to engage effectively with China. China Ready & Accredited® World Expo China United Corporate Pavilion to assist Italy in meeting the expectations of the estimated 1 million+ Chinese who are expected to visit during the Expo period. The China United Corporate Pavilion will represent mainland China’s top 100 enterprises at the Expo.

Ray LeachORGANISATION: Greenfield Limited POSITION: Chairman Advisory Board

Ray holds a Master of Environmental Management, University of Birmingham City, United Kingdom and also a Diploma in Town Planning, Birmingham Polytechnic, United Kingdom. Ray is a qualified environmental auditor and an expert in airport environments. Ray is also an expert in business planning and implementation, strategic management and communication management.



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COMPANY WEBSITE BOOTHKing Koil Commercial www.ahbeard.co.nz 1Jacobsens www.jacobsens.co.nz 2Colliers International www.colliers.co.nz 3Schneider Electric (NZ) Limited www.schneider-electric.co.nz 4InterContinental Hotels Group www.ihg.com 5Southern Hospitality Limited www.southernhospitality.co.nz 6NZBagIt www.nzbagit.co.nz 7Bach Expresso Coffee www.douweegbertsprofessional.com 8Wyndham Hotel Group www.wyndham.com 9SKY Television www.skybusiness.co.nz 10PowerGen www.powergenbatt.com 11Crowe Horwath / Horwath HTL www.crowehorwath.co.nz/www.horwath.co.nz 11AThe Greenfield Limited www.greenfieldcarbon.com 12Texco International www.texcointernational.co.nz 13Swiss-Belhotel International www.swiss-belhotel.com 14Accor www.accor.com 15Brantas International Technology Ltd www.brantasinternational.com 16KABA New Zealand Ltd www.kaba.co.nz 17RéserveGroup Consulting www.reservegroup.biz 18CBRE www.cbre.co.nz 19


EXHIBITORS AND FLOORPLAN

PRINCES ROOMS A & B WIFI PASSWORD: NZHIC2014


Platinum Sponsor www.accor.comAccor, the world’s leading hotel operator and market leader in Europe, is present in 92 countries with more than 3,500 hotels and 440,000 rooms.

Accor provides an extensive offer including complementary brands from luxury to economy that are recognised and appreciated around the world for their service quality: Sofitel, Pullman, MGallery, Quay West, Sebel, Grand Mercure, Novotel, Mercure, ibis, ibis Styles and ibis budget.

With more than 160,000 employees in Accor brand hotels worldwide, the Group offers its clients and partners nearly 45 years of know-how and expertise.

Founding Sponsor www.scenichotelgroup.co.nzScenic Hotel Group is New Zealand’s largest independently owned and operated hotel group. We are 100 percent New Zealand owned, and pride ourselves on offering true Kiwi hospitality at our 17 hotels throughout New Zealand and most recently our latest hotel in Tonga. Our two brands, namely Heartland Hotels and Scenic Hotels, plus the Te Waonui Forest Retreat, offer distinct levels of quality , comfort, luxury and value.

While offering consistent quality and standards, each of our hotels presents its own style and personality, and reflects its unique location. Come and experience New Zealand with us!

Founding Sponsor www.simpsongrierson.comSimpson Grierson is one of New Zealand’s leading law firms delivering comprehensive advice in every commercial practice area. A national practice with more than 350 staff, including over 230 legal staff and 46 partners, Simpson Grierson combines leadership, innovation, technical expertise and good business sense to ensure our clients receive the best legal service available. With a list of high-profile clients and a strong track record, Simpson Grierson is well- positioned to meet the needs of those across all areas of the hospitality sector.

The specialist Hospitality and Tourism group works together to advise hotels and motels, restaurants, resorts, wineries, breweries, entertainment promoters, insurance companies and trade associations on the full range of issues affecting the industry. In addition, partners Greg Allen (Commercial Property), Peter Stubbs (Sales and Marketing), Shan Wilson (Employment) and consultant Phillip Merfield (Commercial Property), provide specialist advice to meet the unique requirements of those within the hotel industry.

Gold Sponsor www.multi-media.co.nzMulti-Media Systems Ltd is a family business established by Bong and Noon Wong in 1974 out of their home garage. The initial focus was on the sales, rental and repairs of 8mm and 16mm reel projectors with the market focus being on schools, community halls and church groups. When the focus expanded into the corporate sector a new avenue opened up to explore the service of film processing and development, specifically for 35mm slides.

Until the early 90s Multi-Media Systems remained focused on this area of the industry creating a strong reputation for dynamic visual presentation delivery. Product launches and road shows were at the peak of event trends as industries and companies wanted to share information amongst peers and clients on a national level.

The need to give clients more cost effective solutions for travel outside our main hub in Auckland gave the company reason to open its doors in Wellington. As part of cost effective solutions, the business decided to spread its knowledge in areas of audio and lighting. Creating a one-stop shop solution for clients enabled the business to have control from concept phases through to execution and delivery. The expansion into the South Island gave us further ability to service our national clients. The Christchurch base was set up in 2004 with the idea of looking after clients in a more localised manner.

Multi-Media Systems Ltd is now a national business with services that can support a myriad of events. The experience and knowledge remains within the family with Bong and Noon’s son Damian looking after day to day proceedings supported by key personnel to ensure clients’ experiences are first class.

SPONSORS

Gold Sponsor www.ahbeardcommercial.comKing Koil Commercial, the commercial division of family-owned bedding manufacturer A.H.Beard, is leading the BATTLE of the BEDS race. With a history spanning more than 100 years, AH Beard manufacture with long-standing commitment to excellence; positioning King Koil Commercial as the industry standard for commercial bedding and delivering locally crafted quality products for the hotel and hospitality market.

King Koil Commercial delivers premium sleep systems at affordable prices and remains the preferred brand of some the best known Asia Pacific corporate and leisure properties. The client list of hotels across Australia and New Zealand is impressive, from the 5 star boutique Emirates Wolgan Valley and the quirky Art Series & QT Hotels, to mainstream 4 star accommodation including Rydges; Stamford Plaza, Auckland and Sky City New Zealand; A.H. Beard beds meet every expectation of property fit out and refurbishment.

King Koil Commercial provides the kind of quality sleep that will keep guests coming back. With a dedicated Commercial team and manufacturing facilities in every state of Australia, and New Zealand, King Koil Commercial offers prompt, reliable service guaranteed.

Driven by our mission to improve lives through better sleep we have built an enviable reputation as the innovators in sleep products. Continuous research, development and testing means that King Koil Commercial beds are engineered to withstand the rigours of the commercial environment and are developed in conjunction with the International Chiropractors Association to ensure that each bed delivers your guests with spinal alignment and pressure-relieving comfort.

Silver Sponsor www.wyndham.comWyndham Hotel Group is the world’s largest and most diverse hotel company, encompassing approximately 7,190 hotels and 609,600 rooms in 66 countries under 15 hotel brands including Wyndham Hotels and Resorts®, Ramada®, Ramada encore, Days Inn®. In addition, the company has a licence agreement to franchise the Planet Hollywood Hotels brand.

Wyndham Hotel Group is a division of Wyndham Worldwide, a publicly listed company on the New York Stock Exchange (NYSE: WYN) with its South Pacific regional office headquartered on Australia’s Gold Coast.

From the award winning upscale offerings of its namesake Wyndham Hotels and Resorts brand to the distinctly comfortable properties of its iconic Days Inn, the company prides itself on providing guests and franchisees with exceptional customer service, great value and the most accommodation choices around the world.

Wyndham Worldwide recent accolades:

1. Named in Fortune Magazine’s Most Admired Companies (2008, 2009, 2010)

2. Wyndham Worldwide in the top 100 Greenest companies in America Ranked among the top 100 greenest companies in the US by Newsweek magazine, and number one among hotels and restaurants (2011)

3. Wyndham Worldwide was listed on Ethisphere Institute’s 2010 list of the World’s Most Ethical Companies, joining only one other honoree in the Travel and Hospitality category.

Silver Sponsor www.mantragroup.com.auMantra Group is the largest Australian based accommodation provider, with a network of 116 hotels, resorts and retreats operating under the Group’s three highly successful brands, Peppers, Mantra and BreakFree.

Ranging from designer city hotels and serviced apartments to luxurious resorts and retreats, Mantra Group operates properties in every Australian capital city and major domestic holiday destination. Outside Australia, the portfolio boasts twelve high profile properties throughout New Zealand and two in Bali, including the world-class Peppers Sentosa, Seminyak.

The past year has been Mantra Group’s most prolific period of growth, with 13 new hotel signings and a large pipeline of projects set to fulfil the company’s assertive expansion plans in the Asia Pacific region. This growth mandate will see Mantra Group target international destinations favoured by Australian travellers, with a focus on New Zealand and Indonesia.

Mantra Group’s sophisticated operating systems, leading distribution platforms, and proven management acumen have underpinned the company’s sustained financial success and growth. This strength is supported by Mantra Group’s engagement in the full range of contemporary hotel operating models, characterised by flexible solutions and successful partnerships with hotel owners, developers of new product, and industry intermediaries.


SPONSORS


SPONSORS

Silver Sponsor www.hotelmanagement.com.auHM, now in its 16th year, is the leading accommodation magazine in the Asia-Pacific region and is distributed to virtually all accommodation properties in Australia, Fiji, New Zealand, Noumea, Vanuatu, Tahiti and parts of South-East Asia (Singapore, Kuala Lumpur, Bali, Hong Kong, Macau, Bangkok). The magazine, published bi-monthly, has a circulation of over 10,000 (readership of 80,000) and is direct mailed to all tiers of hotel management (from Global CEOs, Regional Directors and General Managers to Sales and Marketing staff) throughout these countries.

HM is read by all members of the Accommodation Association of Australia and the Tourism Accommodation Australia in Australia, the Tourism Industry Association New Zealand and the Fiji Hotel & Tourism Association, and hosts the annual HM Awards for Hotel & Accommodation Excellence in Sydney, now in its 11th year. James Wilkinson is the Editor-in-Chief of HM Magazine and Adam Daff is the HM Group Sales and Sponsorship manager.

Silver Sponsor www.colliers.co.nzColliers International is the largest commercial property firm in Australasia. We deliver real estate services globally through 13,500 professionals in 370 offices in 62 countries around the world, across six continents. Globally, we provide advice for our clients on over $86 billion in transactions annually and manage in excess of 92 million square metres with revenue reaching US$2 billion.

Colliers International has 13 offices around New Zealand and provides valuation, real estate management, project and building consultancy, tenant representation, research and consulting services alongside its sales and leasing agency business.

In 2012, Colliers International completed over $1.7 billion worth of commercial property sales transactions and leased over one million square metres of commercial property in New Zealand. In April 2013, The Royal Institution of Chartered Surveyors (RICS) once again named Colliers International as New Zealand’s top commercial, industrial and retail sales agency, with Colliers International winning all three sales awards at the annual RICS NZ Awards for the third year in a row.

RICS also awarded the Property Management Team of the Year 2012 award to Colliers International. Colliers International New Zealand won the ‘World’s Best’ award for Property Consultancy Marketing at the 2012-2013 International Property Awards, beating competition from around the globe.

Silver Sponsor www.swiss-belhotel.comFounded in 1987 and headquartered in Hong Kong, Swiss-Belhotel International is today recognised as one of the world’s fastest-growing international hotel and hospitality management companies. Providing highly professional development and management services in all aspects of hotel, resort and serviced residences, Swiss-Belhotel International currently manages a portfolio of more than 120 hotels, resorts and projects located in China, Vietnam, Philippines, Malaysia, Indonesia, Australia, Kuwait, Qatar, Bahrain, Iraq, Oman, and Saudi Arabia.

With the motto ‘Passion and Professionalism’, Swiss-Belhotel International is strongly committed to progressively and substantially increasing the Group’s property portfolio within the next three years. Today, the worldwide operations of Swiss-Belhotel International are supported by Regional Operations and Development Offices and Regional Sales and Marketing Offices in Hong Kong, Shanghai - China, Hanoi - Vietnam, Jakarta - Indonesia, Bali - Indonesia, Bangkok - Thailand, Sydney - Australia, Auckland - New Zealand and Dubai - United Arab Emirates.

Unique compared to many other international hotel management companies, Swiss-Belhotel International believes in consulting and working with the property owners to build a close partnership so that the owners’ objectives and goals are achieved and the success and growth of the operation and Swiss-Belhotel International is ensured.

Awarded Indonesia’s Leading Global Hotel Chain in 2010/2011, 2011/2012 and 2012/2013, and Most Favourite 4-Star Hotel, it is the unique fusion of Swiss hospitality professionalism and Asian passion and service that truly sets Swiss-Belhotel International apart from other international hotel management companies.

Each of the Group’s properties proudly carries the hallmark of Swiss-Belhotel International, a combination of quality, convenient location and dedication to providing excellent value to business and leisure travellers. This commitment is enshrined in Swiss-Belhotel International’s philosophy of ‘Passion and Professionalism’. The most treasured reward for Swiss-Belhotel International is that guests return, as the ultimate compliment to the staff, the management and to the Group as a whole.

SPONSORS


Dinner Sponsor www.ihg.comInterContinental Hotels Group (IHG) [LON:IHG, NYSE:IHG (ADRs)] is the world’s largest hotel group by number of rooms. IHG franchises, leases, manages or owns, through various subsidiaries, over 4,500 hotels and more than 650,000 guest rooms in 100 countries and territories around the world. The Group owns a portfolio of well recognised and respected hotel brands including InterContinental® Hotels & Resorts, Hotel Indigo®, Crowne Plaza® Hotels & Resorts, Holiday Inn® Hotels and Resorts, Holiday Inn Express®, Staybridge Suites® and Candlewood Suites® and also manages the world’s largest hotel loyalty programme, Priority Club® Rewards with 52 million members worldwide.

IHG has over 1,200 hotels in its development pipeline, which we expect to create 160,000 jobs worldwide over the next few years. InterContinental Hotels Group PLC is the Group’s holding company and is incorporated in Great Britain and registered in England and Wales.

IHG offers information and online reservations for all its hotel brands at IHG and information for the Priority Club Rewards programme at Priority Club. For the latest news from IHG, visit our online Press Office.

Cocktail Sponsor www.cbre.co.nzCBRE is the world’s largest* commercial real estate services firm. With 34,000 employees (excluding affiliates), CBRE serves real estate owners, investors and occupiers through more than 300 offices worldwide.

Our specialised CBRE Hotels Services unit has been established for over 20 years. We are a team of highly professional individuals who operate exclusively in hotels and leisure related properties. Many of the properties included in this category possess such complex operational functions that specialisation is essential. The geographic spread of our unit spans offices in Australia and New Zealand with added specification within the Pacific Islands. We provide a full service offering with specialist hotels and leisure agency and valuation services as well as providing strategic consultancy advice to our clients. *Based on 2013 revenue

Wine Sponsor www.pasquale.co.nzThe Pasquale family-owned estate has over 100,000 vines in New Zealand’s remote, newest wine region, Waitaki Valley, in the mountains behind Aoraki / Mt Cook.

Grapes hibernate through alpine winters until vines become energised by rivers of melting snow. Hot, dry summers and long autumn days build complex, enduring flavours in grapes hand harvested, then transported in cool dawn to the company’s on-site, state-of-the-art Kurow Winery.

Authenticity is so important that Oritain Global, a world-leading New Zealand research company, registers the DNA fingerprint of the soils and vines, enabling a unique standard of proof of origin for every bottle.

Pasquale is available in New Zealand only through restaurants and hotels, the Kurow Cellar Door, and a selected few fine wine outlets. The Kurow Village brand is more widely available. Distribution also takes place in Australia, mostly through high-end restaurants and in Hong Kong through a distributor there. Our newest market being the US in the states of California and New York.

Beer and Cider Sponsor www.independentliquor.co.nzThe Boundary Road Brewery is nestled in the foothills of the Hunua ranges south of Auckland and it is here the great tradition of independent New Zealand brewing continues using natural ingredients and skilled brew masters.

In 2011, the brewery was bought by Asahi, one of the world’s greatest brewers. The world class facilities have been given the stamp of approval from global brands Asahi, Budvar, Carlsberg, Estrella Damm and Kingfisher. These are also complemented by local brews such as NZ Pure, Haagen, Wild Buck and our very own Boundary Road Brewery and Founders craft ranges.

Our brews are available nationwide and we invite you to try them to taste the ongoing dedication to the brewer’s art.

SPONSORS


Juice/Water Sponsor www.simplysqueezed.co.nzSimply Squeezed was founded in Bay View, Hawke’s Bay, in 1991 by Steve Brownlie. Brownlie sourced local fruit, focusing on oranges. “He squeezed them and delivered the juice fresh to the local hotels and cafes,” explains Adrian Barr, the CEO of Simply Squeezed. “It wasn’t long after that he realised he was onto a product that customers were really liking. The demand just grew.” From there, Brownlie built his company from the ground up. “In the mid-90s he was able to get his products into supermarket chains, and from there it really took off and blossomed,” he says.

By the mid-2000’s, Simply Squeezed was a substantial business, and it has continued on that trajectory up to the present, where it is the largest chilled juice manufacture in New Zealand. They also have several other brands under the company name, selling them under the Supreme, Arano, Bay Harvest and Allganics Brands. Barr came on board with the company in early 2009, and the company was added to Frucor Beverages in September of that same year.

Lunch Sponsor www.westpac.co.nzWestpac are long-term supporters of the Tourism Industry in New Zealand, and excited to be working with the Tourism Industry Association New Zealand in support of the Hotels sector and HTC members. Westpac are a full service bank and pride ourselves on the depth of our ongoing relationships, our comprehensive industry knowledge, and our innovative solutions to this sector.

Working with our colleagues and specialists across Westpac New ealandZ and Australia, we provide financing and banking solutions to support the infrastructure, utilities and property sectors. Westpac’s Infrastructure, Utilities and Property team is based in Auckland and provide financing and banking solutions to support the infrastructure, utilities and property sectors.

Our 360° approach to banking, our dedication to growing New Zealand’s economy, and our ability to act globally for our customers, define Westpac Corporate and Institutional Bank.

Bronze Sponsor www.southernhospitality.co.nzSouthern Hospitality is New Zealand’s leading supplier of equipment and supplies to the Hospitality Industry, with over 700,000 items in stock. We can supply the latest products at the best possible prices. Specialists in the supply of a complete range of commercial kitchen equipment, bakery equipment and supplies, food safety products, chemical and disposable paper, barware and refrigeration, as well as a comprehensive crockery, cutlery, glassware and furniture range. But we offer more than just foodservice products, we believe in enhancing the ability of those who provide hospitality, in delivering a more desirable level of comfort and enjoyment to their guests. By providing products and services which add value to the preparation and presentation of food and beverages, we are also assisting our customers in promoting a greater sense of ambience.

At Southern Hospitality we are able to design complete turnkey projects or refurbishments of kitchens, buffets, front of house hars and restaurants and room interiors. No job is too small or too large.

With 14 Branches throughout New Zealand, in locations of Whangarei, Albany, Parnell, Manukau, Hamilton, Tauranga, New Plymouth, Napier, Wellington, Nelson, Christchurch, Queenstown, Dunedin and Invercargill, we now have three branches in NSW, Australia, Artarmon, Alexandria and Silverwater. Our Stainless Steel factories, Project Stainless in Auckland, Wellington and Christchurch allow us to offer custom solution as does our Joinery factory Project Joinery in Auckland. New this year is Project Mechanical, which under licence, will manufacture Britannia Brit Stream low velocity super efficient grease removal extraction hoods.


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SPONSORS


Nigel Coventry



Bronze Sponsor www.insidetourism.comIn 1982 award-winning editor Nigel Coventry became PRO for the then Tourist and Publicity Department (now Tourism New Zealand) after 20 years in radio, TV and print media in the UK, Monaco, Australia and Brunei.

He left in 1985 to write fulltime on the New Zealand industry for overseas magazines, and edit Travel Scene, a glossy magazine. Inside Tourism began when Nigel saw a need for an independent, up-to-the-minute, factual publication for what was, and still is, a fragmented industry.

Launched on January 21, 1994, Inside Tourism was immediately embraced by the industry. IT started as a fax-based publication with issues being posted out for anyone who did not, at the time, have a fax machine. Nigel was chided by one industry leader who could not believe there was enough news to fill a weekly. How wrong that CEO was. IT started with four pages. But as soon as readers recognised its value as an independent voice, advertising followed.

Today, there is so much happening in the industry that IT is now consists of between 12 and 15 pages, necessitating the need for an Executive Summary for the subscribers who now almost all take the publication by email. The philosophy of IT has always been to try not to take sides on issues - merely to record the views of those in the industry. Inside Tourism does not seek out scandals or controversy but tries to show both sides of an issue in a balanced way. Nigel was Travel Writer of the Year in 1985/6, won a PATA Gold Award in 1999 for an exclusive interview with He Guan Wei, the then chairman of the China National Tourism Administration when he visited Wellington prior to ADS. And in 2008 Nigel was stunned to be named PATA Journalist of the Year.

Bronze Sponsor www.texcointernational.co.nzTexco International is a leading supplier of commercial linen, textiles and associated products throughout New Zealand, the South Pacific and Australia. Texco is a key partner and supplier to the accommodation, laundry, government, healthcare and aged care industries and has ‘been in the business’ for over 125 years. Having formed several years ago from the merger of respected industry players ‘Wales & Mackinlay’ and ‘Commercial Linen’, Texco prides itself on having quality products, a knowledgeable team, great service and a focus on innovation. Our product range is extensive and includes a large number of custom made and specially sourced items.

Bronze Sponsor www.tourismbusinessmag.co.nzTourism Business Magazine is a business magazine dedicated to the wider tourism sector – hotels, motels, holiday parks, backpackers, lodges, BnB, adventure, tours, transport, service providers, the outdoor sector, arts and crafts, museums and attractions. Bimonthly, the magazine has an audited circulation to June 2013 of 3217 and is wholly New Zealand owned and operated. The magazine’s aim is to help our readers grow their businesses.

Bronze Sponsor www.skybusiness.co.nzSKY is the pre-eminent pay television broadcasting service in New Zealand. It is listed on NZX and the ASX and had a market capitalisation as at 30 June 2011 of NZ$ 2.1 billion based on a share price of NZ$ 5.40 at that time.

SKY’s principal business activity is the distribution of both local and foreign programme content to its subscriber base, predominantly through a digital satellite network. SKY’s revenue, NZ$ 797 million for the year ended 30 June 2011, is principally derived from monthly subscription fees (approximately 88%), installation fees and other revenue including advertising sales and the on-sale of programme rights.

Through SKY’s B2B Division, SKY Business, it provide subscription services to over 1800 motel and hotels, 1900 pubs and clubs, over 4500 shops offices and shops, as well facilities like stadiums, hospitals, retirement villages etc. Movielink NZ, a SKY Business company, also provides in-room PPV movies, guest internet and i-Fi to over 45 top 4 and 5 Star Hotels. SKY Business also operates SKY Music, New Zealand’s largest supplier of managed background and foreground music, to over 1,000 hospitality and retail businesses.

SPONSORS


Bronze Sponsor www.brantasinternational.comBrantas International Technology Ltd is New Zealand’s leading provider of in room technology solutions with over 120 hotels, motels and apartment operators in New Zealand, Fiji and the Pacific Islands using our products.

Our solutions offer cost saving as well as revenue and bottom line increasing potential. We have recently introduced INNCOM’s award winning integrated guest room automation system. The INNCOM solution can lead to 50% energy savings and has some very attractive design options and integration to third party solutions such as door locks and mini bars. Our Bartech Automatic Minibar Solution will be on display at the booth, together with our Teleadapt Mediahubs and Telematrix phones as well as our Safeplace Safes and SAFLOK card locks.

Working with industry leading manufacturers allows us to offer top quality solutions, guarantee unparalleled service, warranty and support. Brantas offers attractive lease to own and rental finance options.

Exhibition Sponsor www.exhibitionhire.co.nzExhibition Hire Services & Displayworks are two of the leading exhibition companies in the industry. We offer a diverse range of products nationwide and have built a reputation on providing display solutions to all aspects of the event industry. From roadshows, conferences, product launches to large exhibitions we have the expertise and knowledge to design your floorplan and offer solutions to all aspects of your event, and above all we provide impeccable services to you the client. Working together with your organisation we create the environment you need to command attention in todays increasingly competitive market. Our experience and diverse product range enable us to provide you with endless innovative ways to create exciting and unique solutions that can be delivered on time and within budget.

Having worked at all New Zealand’s major venues we understand the professionalism, creativity and organisation needed to make your event a success. With preferred supplier status at many of these venues we have the ability to work closely with you and the venue to understand your requirements and how best to achieve the desired outcome. As the largest combined supplier of furniture to the New Zealand Exhibition market we are continually investing in new products and are in a unique position to provide you with exactly what you need and to create the right atmosphere.

Coffee Sponsor www.douweegbertsprofessional.comD.E Coffee & Tea New Zealand are leaders in the New Zealand coffee market; we have built a strong reputation by delivering consistently high standards through our product quality and service.

With coffee as our core focus, we provide a total solution offer including associated coffee, tea and chocolate products, equipment, training and technical service.

Morning Tea Sponsor www.heritagehotels.co.nzHeritage Hotel Management manages a pre-eminent range of four star plus properties in New Zealand with convenient CBD CityLife Hotels in Auckland and Wellington, and luxury Heritage Hotels in Northland, Auckland, Nelson, Hanmer Springs, Christchurch and Queenstown. New to Heritage Hotels is the Heritage Boutique Collection. Since its launch four luxury properties have joined the Collection with further additions to be announced soon.

SPONSORS


Afternoon Tea Sponsor www.arrowinternational.co.nzArrow International (NZ) Ltd is a privately owned New Zealand construction company that plans, manages and builds capital works projects. The company was established in 1984 and was restructured in 2010 to provide separate governance around the core construction and property entities.

The original offering of project and construction management services was in response to clients who were demanding a smarter approach to construction projects. The company has since widened the offerings to Design and Build contracts along with a full suite of contracts including lump sum tendering and guaranteed priced contracts. As a contractor we have built a reputation for market excellence with a strong history and a resilient heritage of quality, stability and innovative leadership in the New Zealand market place.

A strength of Arrow is our ability to resource projects from our country wide reach of over 300 people in 10 branches. Our construction experience is gleaned from over 2500 projects completed across New Zealand. Our vision is to be a 100 year company. We want to be the most outstanding company in the history of New Zealand’s Construction industry.

Notable projects include The Forsyth Barr Stadium in Dunedin, The Hermitage redevelopment including the Sir Edmund Hillary Alpine Centre, Peppers Bluewater Resort in Lake Tekapo, Te Waonui Forest Retreat in Franz Josef, Quest Serviced Apartments Napier, Coronet Peak Ski Field redevelopment, Riverside Casino in Hamilton, Queenstown Airport redevelopment, Snow Planet in Auckland and The Big Splash at Rainbow Springs in Rotorua.

“There is no greater challenge than when someone is relying on you, and there is no greater reward than to exceed their expectations,” Steven van der Pol, Strategic Developments Director

Notebook Sponsor www.dalman.co.nzDalman Architecture are architects and interior designers who specialise in hotels, hospitality and tourism. Our projects - many from clients who have been with us since our inception in Christchurch in 1997 - span Australasia and the Pacific.

Our work is the perfect partnership between our expertise and your desires. As a result, our portfolio is a diverse mix of outstanding architecture and interiors, both new builds and refurbishments. It is important to us that you enjoy your experience of our company - that you know you are listened to and your needs are correctly identified and met, both in our designs and in the process of the project.

We take the approach that each client has their own story to express through the medium of our architecture. Each design is unique, forming the perfect fit for your guest profile and brand. With your requirements as a starting point, we bring our understanding of the site and context and our industry experience to each design.

Quality is woven into every aspect of our work - including our concepts, design development and management, and documentation/reporting. Our many awards testify to the respect we have in the industry.

With a staff of 24, Dalman Architecture is one New Zealand’s largest architecture and interior design practices. In August 2013, we celebrated our 16th year in business.

HOTEL AWARDS SPONSORS


Senior Hotel Executive Award www.ahshospitality.com.auAHS Hospitality is the largest provider of outsourced housekeeping services to the hospitality industry in Australasia. The business was created more than 20 years ago and has been solely dedicated to the hospitality industry ever since. Being responsible for servicing more than 9 million rooms every year, AHS operates at 170 hotels across all of the major hotel brands in the region. With more than 5,000 employees, AHS are one of the largest hospitality employers in Australia and New Zealand.

Their clients include most of the major domestic and international operators in the region representing nearly 50 different hotel brands. As a result, AHS are the market leaders in the provision of outsourced housekeeping services. Their management infrastructure is comprised of seasoned professional hoteliers and they pride themselves on their depth of experience and knowledge. The combined hotel experience of the senior leadership team spans over 180 years across the majority of the large multinational hotel chains.

The foundation of the culture of the organisation of AHS is based on the same fundamental philosophies that the major chains use to establish their operating cultures. Specifically, AHS has developed operating systems, procedures and policies all designed around servicing hotels. These systems include advanced IT programs that can integrate directly into a hotel’s operating and communication systems to streamline the entire operation. Through these IT systems, AHS are able to monitor and report on a range of quality results from overall hotel trends down to individual daily results on a micro level.

Equally important, the business model that AHS has created significantly reduces risk for hotel operators and hotel owners. Through outsourcing, a hotel can reduce its exposure to unexpected or unwanted risks in areas such as Human Resources, Industrial Relations and Work Health Safety. Moreover, AHS’s guaranteed price per room significantly reduces the financial risk and allows expense budgets to be consistently achieved every month.

AHS Hospitality is part of the Chandler Macleod Group, a leader in the provision of recruitment, human resources and managed labour services throughout Australasia. Chandler Macleod is a publicly listed company trading on the Australian Stock Exchange (ASX: CMG).

Outstanding Young Hotel Executive Award www.serviceiq.org.nzServiceIQ - ‘shorthand’ for service industry qualifications that develop smarter people for smarter businesses - aims to have a world class New Zealand service industry through qualified people. Our purpose is to develop and facilitate on-the-job training that has a tangible positive impact on the businesses we work with, and results in productive employees.

We believe industry training is essential to improving the service industry’s productivity and profitability, which will contribute to a stronger New Zealand economy. ServiceIQ sets standards, develops qualifications and arranges training for the service industry in the accommodation, aviation, bars and restaurants, cafés, clubs, food services, museums, quick service restaurants, retail, tourism, travel and wholesale sectors of the service industry.

Environmental Initiative Award www.greenfieldcarbon.comFounded in 2006, we are environmental professionals providing a one-stop shop to carbon reduction. We specialise in carbon footprinting, emission reduction, and carbon offset trading for industry, but with a unique point of difference. We have solved the missing link by not only helping industry to tackle carbon emissions internally, but also helping them externally to engage customers to take an active part in lowering the collective impact, and further improving business performance. We provide our clients with the unique insight to solve their most pressing climate issues. We are dedicated to helping corporations improve their performance and achieve sustained profitable growth with critical consideration of environmental protection and social development.

We developed our unique M.A.G.I.C. Principle that is the foundation that gives us the capability to provide the world’s first truly comprehensive and holistic approach to Carbon Management, from strategy to actions, and results for our clients. The five factors that make up M.A.G.I.C. are all fully integrated, but can be adopted independently. Each factor delivers results, whether those are critical stakeholder engagement, measuring and lowering emissions, reducing costs increasing margin, improving business, or adding brand value.

Meanwhile, as part of the M.A.G.I.C. Principle we designed the Carbon Club for the hospitality industry to reduce their emissions by also engaging their potential guests in the process. The Carbon Club is the world’s first members association for hotels and guests to jointly offset their impact on the environment. People and business should be rewarded for reducing their impact on the environment, and the Carbon Club is the revolutionary platform that can make this happen. All we want to do is to help provide whatever type of reward will motivate you to act NOW!



Crowe Horwath www.crowehorwath.co.nzCrowe Horwath New Zealand has the largest national footprint to deliver practical accounting, audit, tax and business advisory services to individuals and businesses from our network of 22 offices across the country. We are the fifth largest accounting and business advisory firm across Australasia.

Crowe Horwath is part of the Crowe Horwath International global accounting network that delivers high quality audit, tax and advisory services in over 100 countries. We are the relationship that you can count on – large enough to offer a range of expertise and skills – and small enough to provide the personal touch.

Our goal is to deliver responsive, practical and cost effective advisory services that are focussed on the particular needs of each client, whether they are large or small, public or private. We provide the knowledge, experience and support our clients require to succeed.

RéserveGroup Consulting www.reservegroup.bizRéserveGroup Consulting is a leading global tourism consultancy firm and should sit top of mind when seeking experienced growth specialists to partner with your property group. The innovative team behind ReserveGroup Consulting comprise over 20 accomplished professionals with a genuine passion for the business of tourism. ReserveGroup Consulting’s talented experts specialise in formulating growth strategies based on rigorous research and analysis.

Well respected in the industry ReserveGroup have been entrusted with a variety of critical projects. Clients include Distinction Hotels, Blackstone Group, Cook Islands Tourism, Papua New Guinea Tourism and Tourism New Zealand. Visit us at our stand, check out our website or join us on LinkedIn.

Schneider Electrical (NZ) Limited www.schneider-electric.comPampering guests in hotels is a priority. They expect to be welcomed with a pleasing ambiance and efficient service, whether they are checking into a luxury resort or an economy hotel. A positive experience means that a guest will return. While guest satisfaction is a goal, operating efficiency is a close second. Operating costs in hotels are traditionally high – partly due to environmental and security requirements – and this means increased energy use. Hotels are complex facilities with large fluctuations in occupancy: reception areas, restaurants, conference rooms, offices, housekeeping, fitness centers and spas all have different requirements. Each guest chooses their own settings inside their room.

Schneider Electric solutions are an active part of the design of a hotel and ensure a level of comfort that fits the guest expectations, while at the same time optimizing the building operations. Our solutions range from simple stand-alone applications to fully integrated systems, across the following domains of expertise:

1. IT Room Management – Ensuring availability of services, critical data and applications, while improving energy efficiency

2. Building Management – Integrating all building systems, including those from third party systems, to increase control, save time, free up capital and increase productivity.

3. Power Management – allowing you to monitor, analyze and control your entire power distribution network, while making timely, effective energy decisions.

4. Security Management – Ensuring the safety and security of people, property and assets with solutions that identify incidents quickly for immediate response.

5. Guest Room Management – Easy-to-use, convenient guest room controls & technology designed for maximum enjoyment, safety, efficiency and end-to-end connectivity.

All this is accomplished with respect for the hotel type environment, so the business can concentrate on guest satisfaction while boosting their bottom line. Schneider Electric delivers the industry experience, technical knowledge, application expertise and market-focused product and service solutions to help manage the total life cycle of hotels. From new construction through to daily operation, we can optimize the reliability, safety and efficiency of hotel building systems. Make the most of your energy™



KABA New Zealand Limited www.kaba.co.nzKaba New Zealand Limited is a member of the worldwide Kaba Group, providing Kaba Access Systems and architectural hardware to the New Zealand and Pacific Island market. The Kaba group has incorporated renowned companies such as Ilco, Unican, Silca, Mas Hamilton, Gege and Boyd and was named one of ‘Forbes Global Magazine’s 20 best small companies in the world in 2001.

In 2001, The Unican Group was acquired by Kaba. The merging of these access control industry leaders has resulted in the creation of a truly global provider of access solutions. The companies are united by a common vision ? “Total Access”, an integrated approach to access management for business, government, education and the lodging industry..

Today the company delivers exceptional products to the market including architectural hardware, cylinder systems, electronic access controllers, locksmith supplies, lodging systems, pushbutton locks and safe locks. Kaba Australia also provides security doors and gates, plus automatic doors through partner companies. What began in 1862 in Switzerland has now become a global entity, which can offer Total Access Solutions and services at a first class level.

‘lets get sustainable’ NZBAGIT www.nzbagit.co.nzNZBAGIT® is a trademark of Pacifico Agencies Limited. A New Zealand owned and operated company based in Auckland. NZBAGIT® are the innovators in custom bag and devices production, over the past fourteen years. We are continually working to reduce the use of extruded throwaway plastic film bags that are seriously affecting our environments and marine playgrounds. We are offering sustainable alternatives, reusable fabric bags 100% compostable starch film bags, fully certified, for single use applications.

PowerGen www.powergenbatt.comIntroducing PowerGen, a leader in mobile charging solutions. New to the New Zealand market PowerGen sells over 1,000,000 units a year in the USA market. PowerGen have developed the most sophisticated and stylish mobile charging solutions in the market today. We have battery power packs in a range of different sizes to fit into any bag. Car chargers with multiple USB ports to suit any phone and wall chargers with up to 4 USB ports to manage all the family’s needs.

Real testimonials say: “Would definitely buy this product again over any other battery pack out there”, “The PowerGen Mobile Juice Pack 5200mAh Mobile Juice Pack Ultra exceeded any expectations I had for it”, “A Solid Travel-Size Power Station”, “Man am I impressed with the quality of this battery pack”, “It has SO MANY ADAPTERS”, “You can charge the battery as well as any device at the same time”.

PowerGen battery packs work straight out of the box and can help your guests out in an emergency. The wall chargers will charge an iPad and phone at the same time. PowerGen offers New Zealand retailers a unique opportunity with products that perfectly suit the travel market. We welcome your enquiries and look forward to working with you.

Jacobsens www.jacobsens.co.nzJacobsen Creative Surfaces is a private New Zealand owned business that imports and distributes commercial and residential flooring nationwide. Established in 1962, Jacobsens has grown into one of the country’s largest flooring distributors with branches in Auckland, Wellington and Christchurch. Jacobsens have the New Zealand exclusive distribution rights to many of the world’s leading flooring brands – Tarkett Vinyl, Shaw carpet, Regupol Recycled Rubber, Nora rubber as well as many key Italian suppliers for ceramic tiles.

Jacobsens philosophy is to develop strong relationships with customers to deliver the very best products in terms of quality, design, colour and value. Jacobsens have a team of very experienced representatives right throughout New Zealand who can provide superior service, advice and product solutions. We also have relationships with all the leading flooring retailers and contractors nationally so we able to coordinate any installation anywhere in the country.

Jacobsens have a track record that has seen product installed in many large commercial projects right throughout the country – this includes major hospitals, universities, hotels , schools and offices. We have had our products installed in the toughest of environments. We have a very long standing reputation amongst architects and designers, who continue to use Jacobsen products due to its performance.


ATEED www.businessaucklandnz.comAuckland Tourism, Events and Economic Development (ATEED) is a council-controlled organisation (CCO), established to lift Auckland’s economic well-being and enhance the region’s performance as the growth engine of New Zealand’s economy. We are one of seven CCOs set up to sit alongside Auckland Council. We have been tasked with developing tourism, delivering events and improving the economic performance of the region, and international awareness of Auckland as a desirable place to visit, live, work, invest and do business.

We champion a co-ordinated approach to all aspects of business sector development across the region, working with central government and private sector organisations to maximise benefits for Auckland. This role is vital to Auckland’s success.

Hospitality New Zealand www.hospitalitynz.org.nzHospitality New Zealand is all about giving hospitality operators a helping hand in as many ways as we can with their business. We are a voluntary trade association representing 2,400 hospitality businesses committed to adding value to our members via individual membership service and by local and national advocacy. Through our membership service we are able to gauge the views and experiences of a wide variety of New Zealand hospitality operators including restaurants, café bars, hotels, taverns, off-licenses, casinos and a wide array of short and long term accommodation providers.

Tourism Export Council of New Zealand www.tourismexportcouncil.org.nzFor more than forty years, Inbound Tour Operators Council of New Zealand (ITOC) has represented the interests of inbound tourism in New Zealand. In 2012, ITOC rebranded as the Tourism Export Council of New Zealand to reflect the position of tourism as a key New Zealand export industry.

The Tourism Export Council of New Zealand is a trade association that represents the interests of the New Zealand inbound tourism industry. Its membership includes inbound tour operators (Inbound Members) and attraction, activity, accommodation and transport suppliers (Allied Members). Today, its Inbound and Allied Members collectively handle most of New Zealand’s holiday visitor arrivals. The Tourism Export Council of New Zealand plays a vital and supportive role in the expansion of New Zealand tourism. Its relationships with product suppliers in New Zealand and off-shore wholesalers are absolutely key to the nation’s continued growth as a visitor destination.

Tourism New Zealand www.tourismnewzealand.comTourism New Zealand is the organisation responsible for marketing New Zealand to the world as a tourist destination. We aim to improve tourism’s contribution to economic growth by growing the value of visitors to New Zealand International tourism has grown to become New Zealand’s second largest earner of foreign exchange, pumping around NZD9.8 billion annually into the nation’s economy. More than 2.7 million visitors arrive in the country every year. (December 2013). As New Zealand’s National Tourism Organisation, we are the only government owned entity within our country with the mandate and resources to promote ‘destination New Zealand’ to potential visitors.

The major tool we use to do this is the 100% Pure New Zealand marketing campaign. The campaign was originally conceived in 1999 and has evolved over the years to communicate the unique combination of experiences, people and culture, and landscapes discovered by people who visit New Zealand. While advertising and promotion activity is where we focus many of our resources, our marketing also extends to partnering with international travel sellers and airlines, regional tourism operators, engaging with New Zealand tourism operators, providing information for visitors, and providing assurance of the quality of New Zealand’s tourism product and experience.

Tourism New Zealand is a Crown Entity funded by the New Zealand Government and established under the New Zealand Tourism Board Act 1991. We are led by a Board of Directors appointed by the Minister of Tourism and have a team of around 140 staff in 14 offices around the world. From humble beginnings, we are now the oldest tourism marketing department in the world.

INDUSTRY SUPPORTERS

We would like to thank our Industry Supporters for their continued support of the conference.

EXHIBITOR QUESTIONNAIRE


Please answer all questions and return to the registration desk, winner will be drawn during the Cocktail party prior to dinner.

Name: ................................................................................................................ Mobile: ...................................................................................................

Organisation: ..................................................................................................... Email Address: .......................................................................................

Booth 1: King KoilQUESTION: Which bedding brand has the ‘international chiropractors association’ endorsement?

Answer: ...................................................................................................

Booth 2: Jacobsens QUESTION: What internationally recognised environmental certification does Shaw carpet have?

Answer: ...................................................................................................

Booth 3: Colliers InternationalQUESTION: Name one of the real estate services that Colliers Hotels provide?

Answer: ...................................................................................................

Booth 4: Schneider ElectricQUESTION: What does eDLT stand for?

Answer: ...................................................................................................

Booth 5: InterContinental Hotels GroupQUESTION: What does IHG stand for?

Answer: ...................................................................................................

Booth 6: Southern HospitalityQUESTION: As well as 14 branches throughout New Zealand, how many branches does Southern Hospitality have in Australia?

Answer: ...................................................................................................

Booth 7: NZ BagitQUESTION: What is NZBagit’s byline?

Answer: ...................................................................................................

Booth 9: Wyndham Hotel GroupQUESTION: Other than Hotels what else is Wyndham known for?

Answer: ...................................................................................................

Booth 10: SKY TelevisionQUESTION: Name the two SKY approved distribution methods for providing a high definition TV signal into hotel rooms?

Answer: ...................................................................................................

Booth 11: Crowe HorwathQUESTION: How long has Liz Le Prou worked for Crowe Horwath?

Answer: ...................................................................................................

Booth 11a: PowerGenQUESTION: How many units are sold in a year in the US market?

Answer: ...................................................................................................

Booth 12: The Greenfield LimitedQUESTION: How many birds are in the Greenfield Booth?

Answer: ...................................................................................................

Booth 13: Texco InternationalQUESTION: Texco International is a leading supplier of:

Answer: ...................................................................................................

Booth 14: Swiss-Belhotel International QUESTION: How many hotels and projects does Swiss-Belhotel International manage?

Answer: ...................................................................................................

Booth 15: AccorQUESTION : How many light sources are there in the image?

Answer: ...................................................................................................

Booth 16: Brantas International Technology LtdQUESTION: How much energy can a hotel save by installing INNCOM in the guest rooms?

Answer: ...................................................................................................

Booth 17: KABA New Zealand LtdQUESTION: What two brands of Hotel locks do Kaba offer?

Answer: ...................................................................................................

Booth 18: RéserveGroup ConsultingQUESTION: Name RéserveGroup Consulting’s four steps?

Answer: ...................................................................................................

Booth 19: CBREQUESTION: What services can CBRE Hotels assist you with? Please tick:

a) Hotel Valuations lb) The sale of your hotel lc) Development advice ld) Operator Selection le) All of the above l

NOTES


GOLD SPONSOR

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This document has been digitally printed on environmentally friendly recycled paper stocks using vegetable inks.

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Nigel Coventry


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