enjoy language within tourism material package in english
TRANSCRIPT
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acTiviTy TOURiSM WORD cLOUD
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acTiviTy TOURiSM WORD cLOUD
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acTiviTy TOURiSM WORD cLOUD
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agRO-TOURiSM WORD cLOUD
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agRO-TOURiSM WORD cLOUD
vERBS NOUNS aDJEcTivES aDvERBS
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agRO-TOURiSM WORD cLOUD
PLacES acTiviTiES FEELiNgS FOOD aND DRiNKS
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LEiSURE TOURiSM WORD cLOUD
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agRO-TOURiSM viDEO ScRiPT
rereton rotourst outdoor unque eperene
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LEiSURE TOURiSM WORD cLOUD
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cULTURaL TOURiSM WORD cLOUD
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cULTURaL TOURiSM MUSicaL JOURNEy
NEW yORK, NEW yORKFrank Sinatra, 1966
Strt ___________ the news, i ___________ todi ___________ to be prt o t New york, New york
These bond shoes, ___________ to strRht throuh the er hert o t New york, New york
i wnt to wke up n t, tht ___________and nd i'm kn o the hll top o the hep
These lttle town blues, ___________ wi'll mke brnd new strt o t n old New yorki i n ___________ t there, i'll ___________ t nwhereit's up to ou New york, New york
New york, New yorki wnt to wke up n t tht neer ___________and nd i'___________ number one, top o the lst, kn o the hll
a number one
These lttle town blues, re meltn wi'___________ to mke brnd new strt o t n old New yorkand i '___________ mke t there, i'm on to mke t nwhereit'___________ ou New york New york
TO MaKE, TO SPREaD, TO SLEEP, TO MaKE, TO MELT,
TO LEavE, TO WaNT, TO LONg, TO SLEEP NEg., TO BE,
TO BE gOiNg TO, TO BE UP TO, caN
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cULTURaL TOURiSM WORD cLOUD
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TOURiSM DiScUSSiON caRDS 1
.enjo-lanuae.seA project inanced under te Lie Lon Learnin Prorammeme
(LLP-Ld/TOI/SE/11/1383 - 2011-1-SE1-LEO05-08376)
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TOURISM DISCUSSION CARDS
TOURISM DISCUSSION CARDS TOURISM DISCUSSION CARDS
TOURISM DISCUSSION CARDS TOURISM DISCUSSION CARDS
TOURISM DISCUSSION CARDSTOURISM DISCUSSION CARDS
TOURISM DISCUSSION CARDS
Where s the besthold destnton
or lubbn n Europe?
How do ou et lst mnute pke hold?
Wht s toursm?
.enjo-lanuae.se
Where s the best relnhold destnton or
oun ouple?
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Wht s the best pkehold tpe or mles wth
smll hldren?
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Where n ou osub dn n Europe?
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Where s the best pleto o on hold?
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TOURISM DISCUSSION CARDS
TOURISM DISCUSSION CARDS TOURISM DISCUSSION CARDS
TOURISM DISCUSSION CARDS TOURISM DISCUSSION CARDS
TOURISM DISCUSSION CARDSTOURISM DISCUSSION CARDS
TOURiSM DiScUSSiON caRDS 2
Wht s rotoursm?Whh res o Europe re
the most populr orrotoursm?
Wht s the hepest orm onterntonl trel?
Wht s the hepest wto trel between germn,
Frne nd Spn?
Wht re the dntes nddsdntes o toursm ?
Wht nterestn jobs rethere tht nole trel nd
toursm?
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How does toursm et
people ln on ostlnes?
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Wht s nluded nd
wht s not nludedn hold brohure?
TOURISM DISCUSSION CARDS
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TOURISM DISCUSSION CARDS TOURISM DISCUSSION CARDS
TOURISM DISCUSSION CARDS TOURISM DISCUSSION CARDS
TOURISM DISCUSSION CARDSTOURISM DISCUSSION CARDS
TOURiSM DiScUSSiON caRDS 3
Wht re the dnteso denture toursm,
s well s ts rsks?
Wht s the snne oherte n toursm?
Wht re the top 5 ulturldestntons n Europe?Wht s tt toursm?
Wht s lesure toursm?Wht s ulturl toursm?
TOURISM DISCUSSION CARDS
.enjo-lanuae.se
Wht s the derene
between ulturl toursm ndherte toursm?
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Where n ou o n Europe
or ulturl toursm?
BE CAREfUL IT MIghT BE AgAINST ThE LAw!
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TOURISM DISCUSSION CARDS
TOURISM DISCUSSION CARDS TOURISM DISCUSSION CARDS
TOURISM DISCUSSION CARDS TOURISM DISCUSSION CARDS
TOURISM DISCUSSION CARDSTOURISM DISCUSSION CARDS
TOURiSM DiScUSSiON caRDS 4
cn ou lst 5rotoursm jobs?
cn ou lst 5 ulturltoursm jobs?
cn ou lst 5 denturetoursm jobs?
cn ou lst 5 lesuretoursm jobs?
Where s there to ohkn n Europe?
Where s the mostdenturous spot n Europe
or trelln?
Wht s the best ple
he ou treled to s ndenture tourst?
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TOURISM DISCUSSION CARDS
He ou eer red
n nterestn rtle nn nht mzne?
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TOURISM DISCUSSION CARDS
TOURISM DISCUSSION CARDS TOURISM DISCUSSION CARDS
TOURISM DISCUSSION CARDS TOURISM DISCUSSION CARDS
TOURISM DISCUSSION CARDSTOURISM DISCUSSION CARDS
TOURiSM DiScUSSiON caRDS 5
Do ou thnk toursmhelps people n the worldunderstnd eh other?
is there derene between tourst nd bkpker ?
Wht s eotoursm?Do ou thnk ts ood de?
Wht re the mjor tourstttrtons n our ountr?
Wht do ou thnk toursmwll be lke n the uture?
How mportnt s toursmto our ountr?
Wht re the derenes
between the derenttpes o toursm?
TOURISM DISCUSSION CARDS
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Hs n rlne eer lost our
lue? Wht hppened?
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TOURISM DISCUSSION CARDS
TOURISM DISCUSSION CARDS TOURISM DISCUSSION CARDS
TOURISM DISCUSSION CARDS TOURISM DISCUSSION CARDS
TOURISM DISCUSSION CARDSTOURISM DISCUSSION CARDS
TOURiSM DiScUSSiON caRDS 6
Do ou lke to trel wthhldren?
Wh or wh not?Wht hs been our
worst trp?
could ou le n notherountr or the rest o
our le?Wht hs been our
best trp?
Wht s toursm?are ou ood mbssdor
or our ountrstoursm ndustr?
Do ou thnk toursm s bd
or the plnet?
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TOURISM DISCUSSION CARDS
is there derene between
oun tourstsnd older toursts?
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TOURISM DISCUSSION CARDS
TOURISM DISCUSSION CARDS TOURISM DISCUSSION CARDS
TOURISM DISCUSSION CARDS TOURISM DISCUSSION CARDS
TOURISM DISCUSSION CARDSTOURISM DISCUSSION CARDS
TOURiSM DiScUSSiON caRDS 7
Wht do ou need beore oun trel to nother ountr?
Wht ountres would oumost lke to st?
How muh lue do ouusull rr?
How mn tmes he outrelled brod?
He ou eer been n dfult stuton whle
treln?
Do ou preer to trel btrn, bus, plne or shp?
Do ou preer summer
holds or wnter holds?
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TOURISM DISCUSSION CARDS
When n do ou preer
wndow set or n sle set?
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TOURISM DISCUSSION CARDS TOURISM DISCUSSION CARDS
TOURISM DISCUSSION CARDS TOURISM DISCUSSION CARDS
TOURISM DISCUSSION CARDSTOURISM DISCUSSION CARDS
Nme some o the tools orequpment ou use.
Dd ou do n trnn orour oupton?
Desrbe the poste thnsbout our oupton.
Desrbe ourple o work n detl.
Wht re the perks o worknn our ndustr?
Wht knd o omputerprorms do ou use
n our work?
TOURiSM DiScUSSiON caRDS 8
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Do ou thnk there re mn
derent tpes o toursts?ge some emples.
TOURISM DISCUSSION CARDS
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Wht knd o ustomers do
ou nd dfult?
TOURISM DISCUSSION CARDS
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TOURiSM PROFESSiONS caRDS 1
ao
mmodtonSere
Mner
.enjo-lanuae.se
TOURISM PROfESSION CARDS
arTrf
controller
.enjo-lanuae.se
TOURISM PROfESSION CARDS
Job descriptions source: Copyright 2012 go2 Tourism HR Society. All Rights Reserved. Republished under license.
Job desrpton Responsbltes Sklls nd bltes Future reer pth
an r trf ontrollerdrets r trf wthnssned r spe, ndontrols mon rrt ndsere ehles t rports.
Ths s bus poston thtrequres totl onentrton. Trf ontrollers
nlse normton, suhs wether ondtons, ndlod nd uel ptes,nd determne strteesrom ths normton. Themontor hts n proressnd ommunte wth nddret plots nd roundrews. Emploment s usull wth the ederl oernment or t publ, prteor mltr rport.
Use rdr, twow rdosnd other ommuntonUse sul trkn equpmentDret tt o monrrt nd sere ehleson runwsissue ntonl nd other
normton to plotsMntn rdo nd telephone ontt wth otherontrol towerscoordnte moements oplnesalert emeren sereswhen neessrPrepre nd mntnht plns, los nd otherreports
an ee or detlgood ornstonl skllsgood judment nd ommunton skllsgood helth, hern ndsona wllnness to ontnulluprde sklls
a wllnness to ompleten ar Trnsport trnnprormmea wllnness to relotecomputer nd tehnolol sklls nd nterestsn sset
Tme mnement ndledershp nd temworksklls n ssetEmeren nd dsstermnement sklls n sseta seond lnue n sset.
Flht DsptherFlht Sere Spelstar Trf control che
Tower controller
Job desrpton Responsbltes Sklls nd bltes Future reer pth
an ommodton seremner plns, ornses,drets, ontrols nd elutes the opertons o nommodton estblshment or deprtmentwthn n ommodtonestblshment. The reemploed b hotels, motels,resorts, bed nd breksts et. aommodtonsere mners ensurethe smooth operton o thebusness nd should be bleto work wth lttle dreton.
implement nd elutepoles nd proedures or the
operton o the deprtment orbusnessPrepre budets nd montorreenues nd epensesPrtpte n the deelopmento prn nd promotonlstrteesNeotte wth lents or theuse o ltes or onentons,bnquets, reeptons nd otheruntonsMeet uests needs relted tooernht st nd melsRerut nd superse stResole ustomer omplnts
Respond to enqures nd soleproblemsEnsure the ompleton odmnstrte tsksMntn lt, equpmentnd supples
Preous eperene n toursm s preerredStron busness mnement skllsStron sles nd mrketnskllsgood ornstonl skllsStron ustomer sereskllsgood ommunton skllsLedershp blt
Trnn n rst d s nssetHumn resoures mnement sklls s n sset
admnstrte skllsDplom or deree n hotelmnement, hosptlt,busness or mrketn
Mner o multple deprtments wthn the busnessHher leel mner oreeute
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TOURISM PROfESSION CARDS
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TOURISM PROfESSION CARDS
Job descriptions source: Copyright 2012 go2 Tourism HR Society. All Rights Reserved. Republished under license.
TOURiSM PROFESSiONS caRDS 2
Job desrpton Responsbltes Sklls nd bltes Future reer pth
Bkers prepre bred, rolls,mufns, pes, kes ndother bked oods. Them be ollown trednd true repes or mbe deelopn new ones.
The poston m men theBker spelses n retn
one or two tpes o bkedoods, or m be noledn mkn ll the bkedoods requred. Bkers relso noled n ordernnd mntnn supples,nd n qult nd portonontrol.
Reserh, deelop nd testnew repesPrepre douh, btter ndrostnsBke douhs nd bttersFrost nd deorte bkedoodsPurhse bkn supples
Hre nd trn stSuperse produton ndslesOperte mhnerEnsure qult o produtsmeet estblshed stndrdsDrw up produtonshedule to determne tpend quntt o oods toprodue
completon o seondrshool s usull requredcompleton o three orourer pprenteshpprormme or bkersorcompleton o ollee orother prormme or bkers
s usull requredOnthejob trnn s nssetFor nterpronl moblt, trde ertton (RedSel) s n ssetKnowlede o NtonlOuptonl SupersorSklls Stndrds s n sset
Hed BkerBker SupersorFood Produton MnerFood Sere MnerOwner/Opertor
Bker
Bed
ndBrekstOwner/Opertor
Job desrpton Responsbltes Sklls nd bltes Future reer pth
an owner/opertor o bed nd brekst, ountrnn, ton rm or smlrsmll ommodtonbusness plns, drets ndmnes ll the dl ndlonterm opertons. Thsposton oers the opportunt to work eble hoursnd meet new people.Busness tsks n oten beombned wth householdtsks (e.. brekst oruests n be purhsed tthe sme tme s roeres
or the household).
Meet uests needs relted to oernht sts ndmelsRespond to enqures ndsole problemsOer toursm normtonnd promote lol reEnsure the ompleton odmnstrte tsksDeelop nd mntnpoles or the eete ndonsstent mnement oour st.Promote busness slesthrouh eete mrketn
strteescomplete nnl mnement tsksMntn lt, equpmentnd supples
Preous eperene n toursm s preerredKnowlede o smll busness opertons stndrdsnd reultonsStron busness mnement nd sles skllsgood ornstonl skllsStron ustomer serend ommunton skllsKnowlede o lol busness, setor nd ndustrLedershp blt n sset
Trnn n rst d s nsset
Rsk mnement / humnresoure mnement skllsadmnstrte skllsFOODSaFE s requredSern lohol reultons
Epnd busnessPurhse lrer opertonMner/Eeute n nother toursm busness
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TOURISM PROfESSION CARDS
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TOURISM PROfESSION CARDS
Job descriptions source: Copyright 2012 go2 Tourism HR Society. All Rights Reserved. Republished under license.
TOURiSM PROFESSiONS caRDS 3
B
rtender
Job desrpton Responsbltes Sklls nd bltes Future reer pth
Brtenders re beeresere ttendnts whom nd pour lohol ndnonlohol beeresor uests n brs, lounes,nhtlubs, resturnts, onruse shps nd t eents.Dependn on the estb
lshment n whh thework, brtenders m serethe drnks the mke, orthe m e them to ood nd beere serer,who seres them to theustomer. Lke most toursmouptons, brtendn llows ou to work wth people nd s prt o temBrtenders usull reeertutes
Prode ustomer serePrepre beeres usnproper brtendn tehnquesPrepres ommon drnks,m lso prepre drnkssuested b the ptronPrte responsble lohol
sereclen nd mntn br rend wsh lsswreMntn/ontrol nentoro br stok nd supples
Proessonl ppernend tttudeMust be lel drnkn ecustomer sere sklls rerequredcsh hndln epereneablt to multtskKnowlede o relent lws
nd reultonsProdut knowledea seondr shool dploms preerredcourses n brtendn ren ssetSern lhohol reultons re requredSe ood hndln s requred where pplbleFrst d s n ssetNtonl Ouptonlcertton s Brtenders n sset
Hed BrtenderFood nd Beere SereSupersorBeere Seres Mnerassstnt MnerMnerOwner/Opertor
BnquetSerer
Job desrpton Responsbltes Sklls nd bltes Future reer pth
a bnquet serer seresood nd beere toptrons nd prodes tblemntenne nd roomsetup nd ter down. Foodorders m or m not heto be tken dependn onthe menu seletons or theeent. Bnquet serers mwork n resturnts, hotels,bnquet hlls or prtesere ompnes. you mdopt our own sernstle, but mn estblshments he ther own re
qurements suh s unorm,reetn, tttude et. Thsposton requres eellentustomer sere nd bltto work under pressure.
greet ptrons nd mlrse them wth the ood ndbeere menuM be requred to presentood nd beere optons,tke orders, mke reommendtons, nd nswerquestons rerdn theood nd beereat s the pont o onttbetween the ptron nd brnd kthen stMke reommendtons onwne seleton wth melsSere ood nd beeres
M requre preprton ospelt ood nd beeretems t the tbleM he to present bll ndpment trnston
completon o seondrshool m be requredalhohol sern ertton s requredFOODSaFE ertton srequredForml bnquet serersm requre ompleton opprenteshp prormmecustomer sere skllsWne epertse m berequredablt to ollow nstrutonnd bde b udelnes
BrtenderSommelerResturnt MnerFood nd Beere Mner
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TOURISM PROfESSION CARDS
Job descriptions source: Copyright 2012 go2 Tourism HR Society. All Rights Reserved. Republished under license.
TOURiSM PROFESSiONS caRDS 4
Job desrpton Responsbltes Sklls nd bltes Future reer pth
csno Delers ondutmes n snos nd snohotels. The del rds ndm hndle lre mountso mone. The m workeenns, weekends ndholds, s snos reoten busest ter 95 work
n hours. The m reeertutes n ddton toslr.
Operte mbln tbles nd mes suh sblkjk, roulette, keno,brt, et.Ensure the rules o theme nd house re benollowedDetermne wnners, p out
wnnn bets nd olletlosn bets
Bs mthemtl skllsMnul detert s requredgood ustomer sere skllsgood ommunton skllscsh hndln eperene s requrementKnowlede o rous sno mes s requrement
a seondr shool dploms preerredKnowlede o the NtonlOuptonl Entr LeelSklls Stndrds s n sset
Supersorassstnt Mnergmes MnerMner
csnoDeler
Job desrpton Responsbltes Sklls nd bltes Future reer pth
cmpround Opertorsmne ll spets o prte or publ mproundsn se nd proessonlmnner. The dutes o cmpround Opertorre derse, requrn bothpeople nd mehnlsklls. Muh o the work soutdoors nd the sesonlnture o most mprounds enerll llowsor derent opportuntes durn the o seson.Some opertors tke the
wnter o, some he derent wnter reer,nd stll others ontnue tooperte ther mproundsthrouhout the wnterseson.
Oer toursm normtonnd promote lol reMntn nd repr lt,equpment nd supplesRespond to enqures ndsole problemsOersee operton o retloutletsMne humn resoureuntons, suh s hrnnd trnn stUse busness mnementskllsUse sles nd mrketnsklls
complete nnl mnement tsks, suh s mnn proll nd sh owUse dmnstrte sklls
Eperene n toursm s nssetKnowlede or preouseperene n phslplnt mntenne nd ompround opertons sn sset.customer sere sklls rerequredKnowlede o the lol re,reon nd toursm ndustrre enerll requrementsMrketn, promotonl,HR mnement skllsFnnl mnement sklls
good ommunton skllsRsk mnement sklls ndornstonl sklls re nssetFrst d s requrementcrdopulmonr resustton (cPR) s requrement
Mner o chnResort Mnerc
mproundOper
tor
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TOURISM PROfESSION CARDS
Job descriptions source: Copyright 2012 go2 Tourism HR Society. All Rights Reserved. Republished under license.
TOURiSM PROFESSiONS caRDS 5
Job desrpton Responsbltes Sklls nd bltes Future reer pth
ctern mners oerseell spets o ternseres n hotels, resorts,prte lubs nd eentsnd onerenes. The tern mner deelops,mplements nd montorsstndrds o sere nd o
ordntes tern ttesmonst st to ensure tht hh qult o produtonnd sere s onsstentlmntned. The ternmner m lso deelopnd dmnster budetsontrol osts nd ssst wthsles nd mrketn.
Pln, oordnte nd superse the ttes o workersn dnn rooms, kthens,brs nd other resKeep reords o pmentnd epenseassst n promoton ndsles
condut reulr nspetonso opertonResole ustomer omplntsMne humn resoures,suh s rerutment, hrn,trnn nd shedulnconsult wth lents, prodn plns nd ost estmtesMntn ontt wthlents beore, durn ndter eent to ensure stston
Proen supersor ormnement eperene srequredFood nd beere eperene s n ssetcustomer sere nd ommunton sklls n ssetPlnnn nd budetn
eperene s n ssetBusness mnement skllsnd tme mnement skllsre n sseta dplom or deree nhosptlt or ood ndbeere mnement senerll requredKnowlede o lohol ndnonlohol beeresSe ood hndlnFrst d nd sere trnnre ssetsalhohol reultons
Nhtlub MnerBeere Seres MnerFood nd Beere Dretorgenerl MnerOwner/Opertor
cternMner
Job desrpton Responsbltes Sklls nd bltes Future reer pth
a sno slot ttendntsprodes ret o uestseres on the mnoor. The rne nd etento sklls used n the workple depends upon the
jursdton, the sno ndthe lble tehnolo.
The m work eenns,weekends nd holds, ssnos re oten busestter 9 5 workn hours.
The m reee rtutesn ddton to slr.
Hndle shEpln mesMntn mhnes ndmn re
good ommunton skllsgood ustomer sere skllsMthemtl skllsProessonl ppernend tttudecsh hndln eperene
Tme mnement skllsKnowlede o relent lwsnd reultonsKnowlede o the mhnes,lt, ndustr roup ndo the toursm setorLel mbln e s musta seondr shool dplom
s preerredTrnn n ustomer seren ssetPronl sno mnlense must
Sht Supersorassstnt MnerMner
csnoSlotattend
nt
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TOURiSM PROFESSiONS caRDS 6
cook
Job desrpton Responsbltes Sklls nd bltes Future reer pth
cooks prepre nd ook wde ret o ood. cooksm be responsble orbs ood preprton lkeslds nd sndwhes tomore omple tsks lkerostn nd pttes. There emploed n resturnts,eters nd hotels. cooks
re lso emploed bordshps nd lon mpstes. Dependnt on the szeo the kthen, ooks mhe eposure to seerlresponsbltes or onl tospe tsks.
Bs ood preprtonPrepre nd ook ndduldshes or entre melsEnsure sntr ooknondtons nd pproprtese ood hndlnM he to montor orude kthen stM ssst n menu deelop
mentM ssst n ost ontrol,montorn nd ordern osupples
a seondr shool dploms usull requredRelted post seondrshool ourses re preerredRestrton n n pprenteshp prormme s nssetBs ood preprtonRethermlzton o pre
pred oodsDeelopn knowlede obuther nd sh uttnDeelopn knowlede obkn nd pst produtonDeelopn knowlede oll ookn methods suh srostn, stewn et.ablt to del wth hhpressure enronmentsKnowlede o ood set(e.. FOODSaFE ertton) s reommended
3rd cook2nd cook1st cookche de PrteSous cheEeute che
checonere
Job desrpton Responsbltes Sklls nd bltes Future reer pth
a he onere supersesboth uest seres ttendnts nd oneres. aonere seres the needso uests n hotels, resortsnd other ommodton ltes b prodnnormton nd spelseres to enhne uestssts. The poston s red: onere m be skedto book eluse thetretkets, e dretons to lol estl or reommend dotor.
Superse nd dret uestseres ttendnts ndonerescommunte dretl wthuests, n person or btelephoneProde normton on ltes nd seres, eentsnd ttrtons, tours, trelroutes nd trnsporttonshedulesProde re mps, brohures nd other lterturearrne tkets, bookns,ppontments nd resertons or uests
a seondr shool dploms requredPostseondr trnn ntoursm or hosptlt mnement s n ssetgood ommunton skllsnd ustomer sere skllsre requreda stron knowlede o theommunt, re nd reons neessrguest seres or onereeperene s neessrProblem soln, ornston nd tme mnement,nd superson sklls
a seond lnue s nsset
assstnt Front OfeMnerShps PurserFront Ofe MnerSles Mnergenerl Mner
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TOURiSM PROFESSiONS caRDS 7
Job desrpton Responsbltes Sklls nd bltes Future reer pth
The role o the dreemploee s to prode se enronment orhldren to pl n. Unlkeother dres, the drelt t sk resort hs thedded bonus o hldren ben ble to enjo the snownd relted ttes rom
n erl e.
Superse the hldrens pln the dreHelp to pln, set up, ndled hldrens dl ttesEnsure tht ll uests reben ttended to n thepproprte mnneradhere to opertn
poles s outlned n SolSeres nd Dre Emploee Mnuladhere to sntr demndso the dreLht lenn dutesSuperse the m rpetsk ltadmnstrton, hekn nnd out o hldren
Frendl personlt wththe blt to relte tohldrenablt to work n temorented enronmentDemonstrted hldreepereneFrstd trnn nludncPR
guest seres mnementDyreEmp
loyee-SkResort
Job desrpton Responsbltes Sklls nd bltes Future reer pth
a ustomer sere dretorplns, ornses, drets ndontrols the opertons o ustomer sere re o trnsportton ompn.
The oersee ustomersere representtes swell s perorm the duteso ustomer sere representte when requred.
The m be emploedt n rport, rl sttonor ruse or err sereounter.
Mne humn resoureuntons, suh s ssnnst dutesRespond to ustomer enqures or omplntsattend to omort nd onerns o pssenersMke nd hne resertonsReee pment nd proess ormsSuperse lt opertoncommunte wth otherdeprtments s neededUse dmnstrte sklls
customer sere epereneSupersor or mnement eperenegood judment ndproblemsoln skllsStron ommunton skllsStron ledershp ndtembuldn sklls
Tme mnement sklls nssetFnnl mnement skllsn sseta seond lnue n ssetSeondr shool dploms requred
Deree or dplom n busness, mrketn or toursms oten neessrKnowlede o the NtonlOuptonl SupersorSklls Stndrds s n sset.
Mrketn nd Sles Mnerassstnt Mnergenerl Mner o Opertons
customerSereDretor
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TOURiSM PROFESSiONS caRDS 8
Job desrpton Responsbltes Sklls nd bltes Future reer pth
Sles nd mrketn dretors re responsble orestblshn nd dretnthe mrketn nd slesttes o n ornstonnludn dertsn ndpubl reltons. These ttes et the dretonnd ols o busness. The
poston ould be lblen n one o the e busness setors o toursm.
assn sles terrtor, tretroups nd sles quotscoordnte sles ttesPrepre nd submt plns,budets, proress reportsnd nnul sles reportsMne humn resoureuntonsReserh ompettors' prod
uts/seresDeelop ols nd objetes, projets nd prortesnd ssn them to SlesMnersDeelop nd ondutsles mpns, s well smrketn nd promotonlplns
a unerst deree or ollee dplom n busnessdmnstrton, mrketn,ommuntons, publreltons, dertsn or relted eld s requredPreous supersor ormnement eperenen sles, mrketn, publ
reltons nd/or the toursmndustr s requredKnowlede o the produtnd ompette enronment s requredProo o preous slessuessStron network o onnetons s n ssetLedershp skllsEellent ommuntonnd HR mnement skllsFnnl mnement sklls
assstnt MnerEeute Mnergenerl Mnerve Presdent o Sles ndMrketn
DretoroS
lesndMrketn
Job desrpton Responsbltes Sklls nd bltes Future reer pth
a dretor o ol mnes,superses nd oerseesthe entre ol operton norder to mntn the hhest stndrds o eelleneor uests nd members.
The work losel wth lldeprtment heds ndmntn superor reltonshps wth uests, membersnd supplers.
Desn, promote nd dretll ol ttesPrepre budets or olopertonsOrder merhndse or olshopOrder supples ssotedwth ol ttesMntn ttrte, orderlpperne n pro shopSuperse stOrnse hres nd ollet ees or ll olreltedttescondut ol ln ndtrnn prormmes
Mrket nd ornse llpubl nd lub tournmentsinterpret nd enore olrules nd reultons
Knowlede o mrketnnd nnl mnement
Tme mnement, problem soln nd desonmkn skllsSupersor eperenegood ommunton ndnterpersonl skllscustomer sere epereneOrnstonl nd tmemnement skllsEperene nd knowledeo ol ourse opertonEpert knowlede o olnd rules nd reultons
Knowlede o WHMiS ndOHS)prtesFrst ad nd cPR ertton n ssetEperene n ol nstrutons
generl Mnergol club Owner
Dretorogol
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TOURiSM PROFESSiONS caRDS 9
Job desrpton Responsbltes Sklls nd bltes Future reer pth
Eeute housekeepers dret nd ontrol housekeepn opertons nd st othe housekeepn deprtment. an eeute housekeeper, oordntes between housekeepn rewsto nspet ssned res toensure stndrds re met.
an eeute housekeepermnes mn prortesnd demnds nd s bleto sole problems, supportst, s well s perorm thedutes o housekeeperwhen requred.
Estblsh nd/or mplementopertn proedures ndstndrdsPln nd oordnte thettes o housekeepnsupersors nd ther rewcoordnte nspeton ornspet ssned res toensure stndrds re met
appl humn resouremnement sklls, suh shrn, trnn, shedulnnd elutn perormnecomplete nnl mnement tsks, suh s settnnd dhern to budetHndle dmnstrte tsks
a seondr shool dploms n sseta ollee dplom n toursm or busness mnement s n sset, s sNtonl Ouptonl certton s HousekeepnRoom attendntProessonl tttude
Preous eperene workn n housekeepn srequredPreous supersor or mner eperene s n ssetHumn resoure mnement sklls suh s rerutment nd trnnBs ountn skllsgood ustomer sere skllsPurhsn nd nentorsklls s n sset
Front Ofe/Rooms DsonMnerHousekeepn DretorRooms Dson Eeute
Exeute
Housekeeper
Job desrpton Responsbltes Sklls nd bltes Future reer pth
Eeute hes oersee llkthen st, ood preprton nd ookn ttesn lt or or seerlresturnts n n estblshment or hn. Most o thertme s spent outsde o thekthen reserhn ndrespondn to trends n theood ndustr, plnnn ndwrtn menus, budetnnd nnl plnnn, ndprtptn n busnessdeelopment. Reruts ndhres st, superses ther
ttes nd nstrutsooks n preprton,ookn, rnshn ndpresentton o ood.
Pln nd deelop menususn desrpte tet toenoure slesindustr trend nlssEnsure ood meets qultstndrdsUse nnl mnementsklls or budetr nd ostontrol purposesUse humn resouremnement sklls orrerutment, trnn ndshedulnM be responsble orptl ependtures
M prepre nd ookmels nd spelt oods
Red Sel, certed chede cusne desnton orculnr arts Dplom srequreda seondr shool dplomKnowlede o FOODSaFE,workple hzrdous mterls nd rst d s enerllrequredMust he proen eperene s che, cook, ctern Mner or equlentHumn resoure mnement sklls re requred;rerutment, seleton, trn
n, perormne mnement et.Fnnl mnement skllsgood ommunton ndledershp sklls
Tme mnement ndnltl sklls
Food nd Beere Mnercorporte cheOwner/OpertorE
xeuteche
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TOURiSM PROFESSiONS caRDS 10
Job desrpton Responsbltes Sklls nd bltes Future reer pth
Food nd beere mners pln, ornse, dret,ontrol nd elute theopertons o resturnts,brs, eters nd otherbusnesses tht opertesern ood nd beere.Food nd beere mn
ers m be emploed bresturnts, brs, hotels ndresorts et. Food nd beere mners stll requreret ustomer sklls butppl mnement skllsensurn the lbour ndnnl ols o the ornston re mntned.
Ornse, dret ndelute ood nd beeresereRerutment nd trnno stSht shedulnPerormne mnement;montor st perormne
nd prode eedbkPurhse nd ontrol onentorMontor reenues ndepensesEnsure prte o hethnd set reultonsNeotte suppler rrnements or ood nd beere produtsNeotte wth lents oruse o ltes or tern,prtes, bnquets, et.
completon o seondrshool should be requredDplom or deree nbusness mnement ortoursm relted eld wouldbe n ssetLedershp skllsFlebltadptblt
inentor mnementcont resolutonablt to work under pressureablt to multtskgood ornstonl sklls
Dretor o Sles nd Mrketngenerl Mner
Food&Beere
SereSupersor
Job desrpton Responsbltes Sklls nd bltes Future reer pth
a err bot ptn opertes erres, trnsportnpsseners nd ro on set pth between two ormore doks n ostl ndnlnd wters. The mntn shedule, oerseelodn nd unlodnproedures on the shp ndsuperse nd oordntethe ttes o dek rews.Emploment ould bethrouh mrne trnsportompn or the ederloernment.
commnd nd operteerr botsDetermne eorphpostonnEeute se ntonlpsseMntn ntonl nstruments nd equpmentDret tt o dek rewDret nd superse lodn nd unlodn o ehles nd oot pssenersBe prepred to hndleemeren stutonsKeep shps lo montorother essels lon route
conentrton nd ousTehnl pttudegood judment ndproblemsoln skllsgood ommunton skllsLedershp qultesan blt to work s n eete tem membergood helth, hern ndsonProen ntonl sklls
Tme mnement skllsEmeren/dsster mnement sklls.One to three ers eperene on dek rew.
Ferr Bot MsterShps cptnOwner/Opertor o mrne trnsport ompnF
erryBotcpt
n
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TOURiSM PROFESSiONS caRDS 11
Job desrpton Responsbltes Sklls nd bltes Future reer pth
a ood sere ounterttendnt prepres, hetsnd nshes smple oodtems. These smple oodtems re sered to ustomers t ood ounters. Foodsere ounter ttendntsre emploed n ood ndbeere estblshments
where serers re not usedor the dnn eperene nmore sul, buet or stood n stle.
Tke orders rom ptronsPrepre oods lke sndwhes, burers, wrps,slds, sot drnks et.Bs plte nd portonpreprton; both dnennd tkeoutSere ustomers t ounteror buet stle settn
Stok nentorM hndle sh nd shount n tll
Seondr shool edutons usull requredgood ommunton skllsgood ustomer sere skllscsh hndln sklls
Tem LedMner
FoodSere
counterattendnt
Job desrpton Responsbltes Sklls nd bltes Future reer pth
Plns, ornses,
drets, ontrols ndelutes the opertons o n ommodton estblshmentor o deprtmentwthn n ommodton estblshmentEmploed b hotels,motels, resorts, bednd breksts et.Ensure the smooth operton o the busnessShould be ble to workwth lttle dreton
Plns, ornses, drets,
ontrols nd elutes theopertons o n ommodton estblshmentEmploed b hotels,motels, resorts, bed ndbreksts et.Ensure the smooth operton o the busnessShould be ble to mplement nd elute polesnd proedures or theoperton o the deprtment or busnessPrepre budets nd montor reenues nd epenses
Preous eperene n tour
sm s preerredStron busness mnement skllsStron sles nd mrketnskllsgood ornstonl skllsstron ustomer sere skllsgood ommunton skllsledershp blttrnn n rst d s n ssetHumn resoures mnement sklls s n ssetdmnstrte skllsDplom or deree n hotel
mnement, hosptlt,busness or mrketn
Mner o multple
deprtments wthn thebusnessHher leel mner oreeute
aommodtonSere
Mner
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TOURiSM PROFESSiONS caRDS 12
Job desrpton Responsbltes Sklls nd bltes Future reer pth
Oten uest's rst mpresson o propert s theresult o the Front Deskaent's sklls nd bltes.Front desk ents prodemn uest seres, workn n the lobb or reepton res o hotels, motels,resorts nd other ommo
dton ltes. The poston s hllenn, rednd oers the opportuntto work eble hours ndmeet mn new people.
assst uests wth rrlsnd deprturesHndle uests' onernsOer reerrl or seresnd hndle requests ornormtonHndle nd store lueassst wth the hekn ndhekout o roups nd
toursProde let prknassst other deprtments srequred
a seondr shool dploms requredPostseondr trnn ntoursm or hotel mnement s n ssetEellent ommuntonnd ornston skllsProessonl tttudePreous eperene n us
tomer sere s n ssetablt to use ret oomputer ppltonscsh hndln eperene sn ssetadmnstrte sklls
Tme mnement skllsablt to spek seondlnue s n ssetWorkn knowlede o thelt, seres nd lolre
Front conereassstnt Front OfeMnerFront Ofe Mnercustomer Sere aentFlht or Shp attendntSupersor
FrontDeskaent
Job desrpton Responsbltes Sklls nd bltes Future reer pth
a reshwter nln udes n outdoor dentureude who ornses ndonduts shn epedtons. The n etheroperte ther own smllbusnesses or work or denture toursm ompnes,resorts, prks, lodes ormprounds. The mhttke lents or d trp oror loner epedtons.
gude lents to desntedrescrete poste lent reltonsassemble neessr equpment nd supplesSet up nd brek mpPrepre nd/or sere melsinstrut nd demonstrteshn sklls nd tehnquesRespet nd mntn enronment
Fshn eperene ndknowledeKnowlede o the terrn,enronment nd lol ren whh the ude s totrel nd shPhsl blt nd bltto et lon nd work wellwth othersOrnstonl nd ledershp skllsEellent ommuntonnd nstruton skllsKnowlede o outdoorookn sklls s desredEqupment mntenne
nd repr skllsKnowlede o relentlws, set nd emerenproeduresStndrd rst d nd cPRre usull requred.
SupersorMnerOwner/Opertor o smllbusness
Freshwteranlngude
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TOURiSM PROFESSiONS caRDS 13
Job desrpton Responsbltes Sklls nd bltes Future reer pth
a mes mner s responsble or the mn untons t sno opertons.
The oersee delers ndsupersors, nd prodesuperson, trnn ndsupport. gmes mnersmust demonstrte ledershp nd be ble to mke
responsble desons.
Deelop nd dmnsterpoles nd proeduresHndle dtod snoopertonsOersee mn tblesSuperse personnel, e..ensure poles re dheredto ssure the seurt ndproteton o the sh
Deler or mn supersor eperenecustomer sere skllsProblem soln skllscommunton skllsMnement or supersorepereneHumn resoure mnement sklls desred
Tme mnement skllsdesredMonetr trnston skllsdesredSeondr shool dplomKnowlede o the NtonlOuptonl SupersorSklls Stndrds s n sset
csno generl MnerOwner/Opertor
gme
sMner
Job desrpton Responsbltes Sklls nd bltes Future reer pth
Fundrsn consultntsoordnte the undrsn ttes or n eent,onerene or nonprotornston. The requestsupport rom busnessesnd ndduls, nd rerequred to epln whtrsed unds wll be usedor when sked. Ths n be er rete poston, sthere re mn ws to rseunds.
Solt orporte, oernment nd oundtonsupport presenttons,proposls, et.Solt publ dontons dret ml mpns nddonor prormmesEstblsh nd operteendowments, bequestsnd deerredn prormmescondut membershpdres nd undrsnmpnsRse unds nd wrenessthrouh spel eents
Wrte nd produe promotonl mterlPublse ornston ndeents
Thnk sponsors or ornse sponsor ppretonprormmes
a seondr shool dploms requreda deree or dplom n busness, rts dmnstrton,mrketn or ommuntons s n ssetPreous undrsn eperene s n ssetStron ommunton skllsMrketn skllsProen eperene n budetn nd mnn moneStron ornstonl sklls
Eeute DretorOwner/Opertor
Fundrsnconsultnt
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TOURiSM PROFESSiONS caRDS 14
Job desrpton Responsbltes Sklls nd bltes Future reer pth
The enerl mner s themost senor eeute o toursm busness; lthouh,the mht report to theowner or eeute o theestblshment. a enerlmner s responsble oropertonl, mrketn,humn resoures nd other
busness plnnn. Thedeelop the budet oreh deprtment, pproeepenses nd estblsh thestndrds o sere. Theenerl mner lso hsresponsblt or deprtmentl meetns, supplerreltons nd oerll mntenne o the estblshment.
Plns nd drets the opertons nd deprtmentsEstblshes the nnlnd sere stndrds o theornstonPrepres budetsMontors epensesShedules/superses st
a ollee dplom or unerst deree n busness mnement or relted eldSeerl ers o eperenes requred; ths eperenem reple the requrement o some ormledutonLedershp sklls
Entrepreneurshp skllscommunton skllsFnnl plnnn ndbudetn eperene s nssetBusness mnement skllss n sset
Tme mnement sklls
EeuteOwner/Opertor
gener
lMner
Job desrpton Responsbltes Sklls nd bltes Future reer pth
a te/sh ttendntdentes to ustomers thepre o dmsson to nttrton or the ost orelted oods nd seres.
The reee nd proesspment, prode tkets orproo o purhse, nswerquestons nd prodedretons. Work m be tn tpe o ttrton, rnn rom museums nd rtlleres to hstor stes ndbotnl rdens.
Follow estblshed shhndln proeduresShre knowlede o ttrton wth ustomersHndle ustomer omments, omplnts ndrequestscsh out nd reonle shwth totl sles
good ommunton skllsProessonl tttudeOrnstonl skllsEnjo workn wth peoplecsh hndln epereneKnowlede o the ttrtonnd lol recustomer sere eperene s desrble.Seondr shool dploms preerred.Knowlede o the NtonlOuptonl Entr LeelSklls Stndrds s n sset.
attrton Tour gudeattrton Supersor
gte/cshattend
nt
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TOURiSM PROFESSiONS caRDS 15
Job desrpton Responsbltes Sklls nd bltes Future reer pth
gol club generl Mners re senor eeuteswho report to n owner orbord o dretors on llmnement untons.
Ths nludes opertnproedures, prtes ndnnl results o ollub.
Oer toursm normtonnd promote lol reOersee ol shop opertonscomplete nnl mnement tsks, suh s deelopment o budet ndmnn the prollOersee ofe opertons
Oersee operton o retlnd ood nd beereoutletsMne humn resoureuntons, suh s rerutment, trnn nd dsplnn o stOersee tur mnement,mntenne nd ltrepr opertonsRerut nd retn ol lubmembers
a seondr shool dploms requredDeree or dplom n busness, toursm or reretons n ssetPreous mnementeperene s requredKnowlede o ol nd ollub opertons s requred
Eellent ustomer sereskllsKnowlede o tur rssmnement s neessrFnnl mnementndHR mnement skllsOpertons mnementskllsSles nd mrketn skllsEellent ommuntonnd ornstonl skllsKnowlede o ood ndbeere nd retl opertons s n sset
Mner o hn o lubsOwnerResort Mner
golclubMner
Job desrpton Responsbltes Sklls nd bltes Future reer pth
a ol ourse mntennemehn stores, mntnsnd dstrbutes ol rts.
clen rts nd hrebtteres nd mntn ndrepr ol rtsMntn sufent nentor o prts nd tools tosupport qult rt reprnd mntenne prormmeOrnse strtl sheduledpreente mntenneprormme or ll rtsSubmt hres to Bookkeeper or gol Proessonlor ll seres rendered tomembersMntn rt shop nd d
jent res n len ndorderl mnnerOperte ol rts nd rtshop equpment n send proessonl mnnerProde rts to Strterwhen requred
Dplom or erttes eletrl mehnor equlent trde s mehnKnowlede o equpmentreprn nd troubleshootnEperene nd knowledeo ol ourse opertonKnowlede o WorkpleHzrdous Mterls inormton Sstem (WHMiS)Poste tttude nd wllnness to work n temgood ommunton skllsEnthussm or ol n sset
Weldn nd brtoneperene n ssetvld drers lense
crt Shop MnerEqupment MntenneSupersorHed Proessonlgenerl Mner
golcourse
MntenneMeh
n
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TOURiSM PROFESSiONS caRDS 16
Job desrpton Responsbltes Sklls nd bltes Future reer pth
a ol ourse ssstntsuperntendent sssts theol ourse superntendentn mntnn the esthets o the ol ourse. There lso responsble or stsheduln nd trnn,oerseen ertlt ndpestde prormmes,
ensurn proper opertono the rrton sstem swell s prtptn n llonon projets on theol ourse.
Pln nd superse themntenne o the olourseOrnse nd delete workshedules s well s projetworkSuperse, mne ndtrn tur mntenne stReport to the superntend
ent on ll deprtmentttesDeelop nd mplementemploee set polassst wth ulturl prtesnd proper opertons othe rrton sstemRespond to nternl ndeternl ustomer nquresPerorm other dutes srequred b the superntendent
a deree or dplom n turmnementgol ourse mntenneepereneSupersor nd/or oremnepereneKnowlede o rrtonoperton nd wter mnement nd o ol ourse
equpment, mntennend reprsEperene nd knowledeo ol ourse opertonEellent ledershp skllsnd trouble shootn skllsEperene n supersn,dretn, sheduln stKnowlede o omputerprormmesKnowlede o ertlt ndpplton methodsDrers lense
Superntendentgol course generl Mner
golcourse
assstntSuperntendent
Job desrpton Responsbltes Sklls nd bltes Future reer pth
an ssstnt ol proessonl oersees ll spetso merhndse n theol shop, whh nludesordern, reen, prn,sles, storn nd dsplo merhndse, s well sprodes ll doumentton,nentor nd ontrol reports s requred. The lsossst the Hed Proessonln prodn uests wth plesnt ol eperene.
assst ol proessonl nnstrutn nd mnnmerhndsn nd onourse personnelOersee nd perorm dlopertons o the ol shopPromote the me o olnd ssst ll plers bprodn nd nterpretnetquette, poles, rules ndreultonscondut ol lnsassst Hed Proessonln determnn mrketnobjetesattend proessonl, om
mttee nd st meetns srequredPromote member prtpton n ll ol lub eentsintert wth ol lubmembers
Knowlede o mrketnnd nnl mnementProblem soln nd deson mkn skllsMember n ood stndnwth the cPga
Tehn nd cohn certton rom the cPgaSupersor eperenegood ommunton skllsOrnstonl nd tmemnement skllsEperene nd knowledeo ol ourse opertonEpert knowlede o olnd rules nd reultons
Knowlede o WHMiS ndOHS prtesFrst ad nd cPR ertton n ssetEperene n ol nstrutons
Hed Proessonlgenerl Mnergol course Owner
gol
courseassstntProessonl
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Job desrpton Responsbltes Sklls nd bltes Future reer pth
a ol ourse oremnreports dretl to the olourse superntendent.
The re responsble or ssstn n the dl mnement nd opertons o theol ourse nd oerseenthe weekend mntenneopertons. Other respons
bltes nlude trnn ndsuperson o st s wells ssstn n ll spets oulturl prtes, properoperton o the rrtonsstem s well s opertono equpment.
coordnte sheduln otur mntenne st tomeet worklod nd setrequrementsMntn nd oersee workunt budetsassst n rerutn ndmentorn tur mntenne st
Trn st on montorn,mntenne nd serno equpment to ensureopertonl stndrdsRespond to nternl ndeternl ustomer nquresPerorm other dutes srequred b the superntendent
a deree n hortulture, rounds orlndspn or dplom ombnedwth opertonl eperenea mnmum o two to three ers ool ourse mntenne eperenea mnmum o two ers o supersor epereneablt to work ndependentl ndolletel s temablt to superse nd trn ston proper use o mntenneequpment
Knowlede o Workple Hzrdous Mterls inormton Sstem(WHMiS) nd Opertonl Helthnd Set (OHS) prtesEellent ommunton, nterpersonl nd ornztonl skllsgood tme mnement skllsEperene nd knowlede o olourse opertonKnowlede o omputer prormsFrst ad nd cPR ertton nssetEperene wth drn trtor ormown equpment n ssetvld drers lense
gol club generl Mnerassstnt SuperntendentSuperntendent
TOURiSM PROFESSiONS caRDS 17
golcourseForemn
Job desrpton Responsbltes Sklls nd bltes Future reer pth
a ol ourse oremnreports dretl to the olourse superntendent.
The re responsble or ssstn n the dl mnement nd opertons o theol ourse nd oerseenthe weekend mntenneopertons. Other responsbltes nlude trnn ndsuperson o st s wells ssstn n ll spets oulturl prtes, properoperton o the rrtonsstem s well s opertono equpment.
coordnte sheduln otur mntenne st tomeet worklod nd setrequrementsMntn nd oersee workunt budetsassst n rerutn ndmentorn tur mntenne st
Trn st on montorn,mntenne nd serno equpment to ensureopertonl stndrdsRespond to nternl ndeternl ustomer nquresPerorm other dutes s
requred b the superntendent
a deree n hortulture,rounds or lndspn or dplom ombned wthopertonl eperenegol ourse mntenneepereneSupersor epereneablt to superse ndtrn st on proper use omntenne equpmentKnowlede o WHMiS ndOHS prtesEellent ommunton,nterpersonl nd ornstonl skllsEperene nd knowlede
o ol ourse opertonFrst ad nd cPR ertton n ssetEperene wth drntrtor or mown equpment n ssetDrers lense
gol club generl Mnerassstnt SuperntendentSuperntendent
gol
courseEqupmentT
ehnn
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TOURiSM PROFESSiONS caRDS 18
Job desrpton Responsbltes Sklls nd bltes Future reer pth
a ol ourse mrshllensures smooth pe opl on ol ourse, nd tss n normton entre orol nd rel estte deelopment ssues.
Obsere pe o plRequest slower plnroups to speed up peor to llow others to plthrouh, pproprteEsort unuthorzed peoplerom ourseEnsure tht dots nd bllmrks re repred
Report ll nrtons toStrterEnsure tht snd trps rerkedcrr nd prode lentowels nd wter or bllwshersassst Strter t rst tee durn bus tmes
good ommunton skllsgood nterpersonl skllsOrnstonl skllscustomer sere eperenePoste tttude nd wllnness to work n temKnowlede o the me ool
StrterHed Proessonlgenerl Mnerg
olcourseMrshll
Job desrpton Responsbltes Sklls nd bltes Future reer pth
an rrton tehnn sresponsble or mntnn proper rrton on llrounds.
Desns, mplements ndmntns mehnl ndeletrl omponents oomple rrton sstemReprs equpment ssoted wth rrtonPerorms preente mntenne on ll equpmentssoted wth rrton
Trns nd supersesst ssned to rrtonresponsbltescontrols epenses ssoted wth rrton equpment nd ttesMntns nentor o prts
needed or rrton equpmentirrtes ll rounds sneeded
Dplom or ertte n turmnementOrnstonl nd tmemnement skllsEperene nd knowledeo rrton sstem mnementEperene nd knowledeo rrton equpment reprn nd troubleshootnKnowlede o WorkpleHzrdous Mterls inormton Sstem (WHMiS)good ommunton skllsEnthussm or ol n ssetWeldn nd brton
eperene n ssetPestde appltor ertton n ssetvld drers lense
gol course EqupmentTehnnEqupment MntenneSupersorSuperntendent
golcourseirrtonTe
hnn
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TOURiSM PROFESSiONS caRDS 19
guestSeresattendnt
Job desrpton Responsbltes Sklls nd bltes Future reer pth
a uest seres ttendntprodes sere to uestst the mn door or lobb on ommodton propert. The help wth lue, oer normton, ndenerll endeor to mkeeh nd eer personsst plesnt one. Work
n be er stped,espell durn the hhseson, but etr eort mbe rewrded wth rtutes.guest seres ttendntsre oten the ees nd erso propert, s the reonstntl mon roundt, nd oten note ssuestht need ttendn to.
Prode uests wth erblor wrtten normtonbout the ltes, seres,room hoes nd rtes, ndre ttrtonsMke room resertonsollown estblshed proedures, usn omputersedor mnul sstems
Hndle uest rrls nddeprturesHndle uest kes, ml ndescomple reord sheets orlo books, uest ountsnd ouhersPrepre blls nd proesspments
Proessonl tttudeablt to work s membero temgood ommunton skllscustomer sere skllsEnjo workn wth peoplePhsl blt to lt ndrr he sutses ndother tems
good tme mnementsklls m be requredKnowlede o lt, seres nd loleSeondr shool dploms preerredPostseondr trnn ntoursm s dnteousguest Seres attendntNtonl Ouptonl certton s n sset.
conereTrn Sere attendntPssener attendntguest Seres Mnerassstnt Front Desk MnerFront Desk Mner
Job desrpton Responsbltes Sklls nd bltes Future reer pth
groomers re the peoplewho spend ther nhtsrmn ll the snow, lndown orduro or the ollown ds' slders. Thelso spend ther tme tmn new snowlls, rebuldn sk runs, buldn terrnetures or terrn prksnd enerll retn nwesome skn/bordneperene or uests.
crete hh qult sldnondtonsKeep buldns, lt termnls nd so on, ler ohzrds nd snowPerorm pre strt upnspetons per estblshedheklstsPerorm shut down ndpost opertonl proeduresnludn doumenttonrerdn mhne mntenneObsere reull nd dhere to ll ompn set,opertn nd mntenne
proeduresMntn ood workn reltonshp wth ll st ndssst other deprtments srequredHe n ee or rsk mnement ssues
Mountn opertons eperene nd/or he equpment opertn epereneMehnll nlnedvld drers lenseSelmotted, responsblend open mndedable to work lone or wthothersable to work sht work ndunsoble hoursPhsll helth nd oodsker or border
He equpment opertorapprente mehnSlopes SupersorSlopes MnerMountn OpertonsMnergenerl Mnerg
roomer
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TOURiSM PROFESSiONS caRDS 20
Job desrpton Responsbltes Sklls nd bltes Future reer pth
Housekeepn room ttendnts prode or the omorto uests n hotels, motels,resorts, lodes nd nns bensurn tht uest roomsnd publ res re lennd properl presented.a housekeepn room ttendnt promotes poste
me o the propert touests, nd must be plesnt, rendl nd ble toddress problems or spelrequests.
Stok nd sort supplesvuum, len, dust ndpolsh uest roomsMke beds, hne sheets,remoe nd reple usedtowels nd toletresDeler nd retree temson lon to uests e.. ronnd ronn bords
Ensure seurt o uestrooms nd pr o uestsPerorm rotton lenndutes (e.. stem lenrpets) s requred
a seondr shool dploms preerredPhsl moblt ndstmn requredablt to ollow nstrutonDetlorentedProessonl tttude srequredablt to work ndepend
entlEellent tme mnementskllsBondble s enerllrequredPreous ustomer sereeperene m be requredgood ommunton skllsre n ssetgood ornstonl skllsWorkple Hzrdous Mterls inormton Sstem(WHMiS) s n sset
assstnt or EeuteHousekeeperLundr Supersorarrt groomer
Housekeepn
Roomattendnt
Job desrpton Responsbltes Sklls nd bltes Future reer pth
Herte nterpretershelp others understndnd pprete ulturlor nturl herte. Thework n mn derentsettns rom prks,museums nd qurumsto ndustrl stes, nterprete entres nd botnlrdens. interpreters do notsmpl leture the he omplete understndno ther subjet mtter ndshre ther nterest ndknowlede wth others. Thederent udenes mke
ths poston nterestn ndstmultn.
Deelop nd deleredutonl or ulturlprormmesOperte presenttonequptment (e.. udosul, oerheds, slde shows,et.)Protet resoures
a seondr shool dploms requreda relted deree n toursm/eotoursm s n ssetadpt to derent lernnstles nd prtpnt needsEellent ommuntonnd publ spekn skllsablt to reserhPreous ustomer sereeperene n ssetinterprete eperene mbe requredLedershp skllsProblemsoln skllsWorkn knowlede o the
re, ts herte nd otherrelent normtonWorkn knowlede o bs omputer ppltonsFrst d trnn nd otherset trnn s n sset
Supersor o interpreteSeresassstnt Mner/Mnero interprete Serescurtor
Herteinterpreter
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TOURiSM PROFESSiONS caRDS 21
Job desrpton Responsbltes Sklls nd bltes Future reer pth
a kthen helper lens ndsntses kthen equpment, sssts n bs oodpreprton, nd wthreen nd storn produts n kthens, resturnts,lubs, st ood outletsnd tern ompnes.
The he knowlede o
enerl kthen opertonsnd o enerl ood storeudelnes. Ths postones kthen helpers theopportunt to lern boutkthen nd resturnt opertons nd the opportunt to work wth nd lernrom hes.
assst n bs ood preprtonclen kthen equpmentLod nd unlod dshwsherSrub pots nd pnsclen ood preprton ndstore resReee nd store oods
good helth ondtonablt to lt nd rrhe tems properlDemonstrted nterestn ood preprton ndkthen opertons
Tme mnement skllsBs ood preprton skllsBs lenn nd mnte
nne skllsKnowlede o the produts,ookn, setor nd ndustr n enerl.Seondr shool dploms preerredcourses n rst d, Foodsend hndln o workplehzrdous mterls resset
Lne cookapprenteKthen MnerSous checheEeute cheFood nd Beere Mner
Kth
enHelper
Job desrpton Responsbltes Sklls nd bltes Future reer pth
a huntn ude ornsesnd onduts epedtonsor hunters. The work ordenture toursm ompnes or the open ther ownprte opertons. Trpsm be d lon, or them tke lents on lonerepedtons.
gude ndduls or roupsassess potentl dnerscrete poste ustomerreltonsassemble neessr equpment nd supplesSet up nd brek mpPrepre nd/or sere melsinstrut nd demonstrtehuntn sklls nd tehnquesRespet nd mntn nturl surroundns
Phsl blt or mostudn tsksHuntn eperene ndknowlede s requredKnowlede o terrn, enronment nd lol re nwhh the ude s to trelablt to et lon ndwork well wth othersEellent ommuntonnd nstruton sklls rerequredOrnstonl nd ledershp skllsEqupment mntennend repr sklls
Outdoor ookn skllsKnowlede o relentlws, set nd emerenproeduresSeondr shool dploms usull preerredStndrd rst d nd cPR
SupersorMnerOwner/Opertor o smllbusness
Huntngude
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TOURiSM PROFESSiONS caRDS 22
Job desrpton Responsbltes Sklls nd bltes Future reer pth
Lt opertors re responsble or the se nd efentoperton o mountnhr lts, nd the ustomers tht use them. Thespend ther ds helpnustomers, o ll skll leels,lod nd unlod rom lts,n ll knds o wether. as
result, enjoment o theoutdoors s must! The jobo lt opertor s rtlto the suess o n skoperton beuse muh othe ustomers tme s spentwth them.
Prode eellent ustomersere nd rete postememores or the uestsOperte the ssned ltsel nd efentlProde phsl ssstneto uests s requredMntn ll opertonlspets o the ssned lt
rmps, mzes nd sns
Possess eellent emploeend publ relton skllsnd enjo workn wth thepublMture, eneret, dependble nd selmottedable to reson nd retwth quk, thouhtul judment, whle remnn lm
under pressurecpble o perormnphsl/mnul dutesEnjo workn outdoors nll knds o wether
chr bossLts led hndLts Supersorgroomer, Lt MehnOpertons Mner
Lt
Opertor
Job desrpton Responsbltes Sklls nd bltes Future reer pth
The poston o lt mehns ulltme, er round, jobwth snnt mount oresponsblt tthed. Ltmehns nstll, mntn,repr nd troubleshoot ltequpment s well s ssstlt opertons wth the strtup nd shut down o thelts dl. The lso reddrms nd mnuturers mnuls, t berns,rebuld shee trns, sere rps nd perorm othermehnl proedures requrn spelsed trnn.
The work t ret hehts,n ll wether ondtons, tn tme o the d or nht.
To perorm ll dutes ssned b Lt MntenneMner nd Led hndEnsure ll lts re mntned to cSa Z98 odend mnuturers reommendtonsassst n emeren stutonsReport nd ret nunse stutonsKeep len, ornsed ndse work enronmentUse ourtes nd respetwhen deln wth mnement, st, oworkers,
nd uests t ll tmes
Mllwrht or pprentewth sk ndustr eperenegood ommuntonssklls, selmotted,mture, dependble, tmelnd ble to work well wthothersWlln nd ble to work nll wether ondtonsablt to work t eessehehtsvld clss 5 Drers Lenseablt to operte snowmobles, aTvs nd 44 truksn se nd responsblemnner
Opertors erttes orssoted ndustrl equpment n ssetgood workn knowledeo urrent WcB reultonsRequred tools
Lt Mehn Led hndLt Mehn SupersorMountn MntenneMnerDretor o Opertonsgenerl MnerL
tMehn
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TOURiSM PROFESSiONS caRDS 23
Job desrpton Responsbltes Sklls nd bltes Future reer pth
a motor oh drer opertes shtseen or tourbuses, nd trnsports psseners loll or oer londstnes. The he eellent drn reords nd reble to trnsport ustomerssel. The prode or theneeds o psseners nd
oer normton bout thelole. The re emploedb motor oh tournompnes or work dretlor resorts or hotels.
Mke routne heks ooh reet ustomersconrm destnton ndtke tketsassst psseners on nd oohDre psseners/oods torequested destntonPrte deense drn
Prode tour ommentrProde normton onlole, ttrtons, res, et.Reord trnstons ndtrp lo
a ld opertors lense srequredFour to e ers o drneperenegood helth nd phsltness
Toursm or ustomer sereepereneEellent ommunton
skllsOrnstonl nd reordkeepn sklls re ood toheKnowlede o destntons,routes, leslton nd reultons n ssetSeond lnue s n ssetSeondr shool dploms preerred
Tour DretorMnerOwner/Opertor
MotorcohDrer
Job desrpton Responsbltes Sklls nd bltes Future reer pth
The Lne cook s responsbleor the preprton o hhqult ood n tmel, efent, sntr nd onsstent mnner. The work n stped, hhpressurework enronment, whlemntnn the ornstonl blt to dent ndt on job dutes quklnd eetel. The lsowork s tem member n dnm workple, ollowll set proedures, ndhe hh threshold or
het n kthen enronment.
Dl preprton o oodtems n the pntr, r nd/or sttons or other res othe kthenPrepre ll ood tems sdreted n sntr ndtmel mnnerFollow repes, portonontrols, nd presenttonspetons s set b theresturntRestok ll tems s neededthrouhout shtUse nd mntn ll equpment n stton
assst wth the lenn,sntton, nd ornstono kthen, wlkn oolers,nd ll store resPrepre dshes or ustomers wth ood lleres orntolernes
Hh shool dplomProessonl dplomMnmum 1 er o ookneperene requredDemonstrted knowledeo ood nd tern trends,qult, produton, sntton, ood ost ontrols, ndpresentton requredKnowlede o methods ndproedures or sern ood,prnples o snttonablt to lt up to 50lbEete ommuntonskllsHhl eble, wth sold
nterpersonl sklls tht llow one to work eeteln derse workn
Sous cheHed cheKthen Mner
Lnecook
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TOURiSM PROFESSiONS caRDS 24
Job desrpton Responsbltes Sklls nd bltes Future reer pth
Nhtlub Mners dret,pln nd ontrol ll spetso nhtlub n hotels,resorts nd prte lubs.
Ensure the eete ndomplnt opertons o thenhtlub; suh s ollownleslton nd set odesEnsure the nnl ntert o the operton; suh smntnn nd montornsh ow, hndln bnkdeposts nd oerseen
ountn proeduresassst n promoton ndslesMntn reordscondut reulr nspetonso opertonResole ustomer omplntsMne humn resoures,suh s rerutment, trnn nd sheduln st
a dplom or deree nhosptlt or ood ndbeere mnement senerll requredcourses n busness,mnement, mrketn,ountn, lohol sere,se ood hndln, rst dor sere trnn re ssets
Proen supersor ormnement eperene srequredFood nd beere eperene s requredgood ustomer sere skllsgood ommunton skllsFnnl plnnn ndbudetn eperene s nsset
Tme mnement sklls ren sset
Beere Seres MnerFood nd Beere Dretorgenerl MnerOwner/OpertorN
htlubMner
Job desrpton Responsbltes Sklls nd bltes Future reer pth
curtors re spelsts n prtulr dem dsplne relent to hstorste/museum/ller's olleton. Museum curtorsreserh nd reommendquston o rtts ndre responsble or there o objets, mterlsnd spemens. The hehhl spelsed sklls ndknowlede n ther res ostud.
interpret mterls or rtts or the publ nd/oror other museum stReommend qustons,lons or sles reserhauthentte hstor orttscoordnte the store oolletonsDetermne proper onerston methodsSet up dspls nd ehbtonsSuperse ssstnts
adned unerst dereewth onentrton n dsplne relted to relent re o the museum'solletons s requredEellent ommuntonsklls re requredPreous eperene n museum, ller or reltededutonl or reserhornston s enerllrequredEellent reserh nd wrtn skllsSpelsed knowlede nthe re relent to mu
seum olletonsEellent ntrepton skllsWorkn knowlede o theeths o olletnKnowlede o ustomsreultons s n sset
generl MnerOwner/Opertor
Museumcurto
r
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TOURiSM PROFESSiONS caRDS 25
Job desrpton Responsbltes Sklls nd bltes Future reer pth
as prt o the uest seresdeprtment the Prkn Lotttendnt prodes uestwth prkn dretonsnd normton bout theresort nd wth n otherseres the requre. Workn be er stped,espell durn the hh
seson, nd Prkn Lot ttendnts re oten the eesnd ers o the resort, sthe re onstntl monround t, nd oten notessues tht need ttendnto.Responsbltes:
Ensure the prkn spesre sufent or eh nddul ehleEnsure the prkn lots relled to mmum ptallot prkn spes wthpreerene to sze o ehlesEnsure ou re lerl den
tble to stors/uestsSet up set onesProde uests wth erblnormton bout theresort ltes, seres ndttrtonsKeep supersor uptodtewth prkn lot ptEnsure the prkn lots rekept len nd tdReord nd resole llcustomer omplnts ndomments
Proessonl tttudeablt to work s membero temgood ommunton skllscustomer sere skllsEnjo workn wth peopleaddtonl lnues nsset
Prkn SupersorPrkn Mner
PrknLotattendntSkResort
Job desrpton Responsbltes Sklls nd bltes Future reer pth
Outdoor denture udesornse nd ondut epedtons or sports enthussts, denturers, toursts orresort uests. The work ordenture toursm ompnes, resorts, prks, lodesor mprounds, or theoperte ther own smllbusnesses. The mht tkelents whte wter rtn,shn, huntn, or mountn lmbn, dependnon the seson nd on thersklls. Oten the work ssesonl, nd, dependn
on the tpe o udn, thehours n be rreulr.
gude ndduls or roupscrete poste ustomerreltonsassemble neessr equpment nd supplesSet up nd brek mpPrepre nd/or sere melsinstrut nd demonstrterelted sklls nd tehnquesRespet nd mntn nturl resoures
a seondr shool dplomablt to del wth phsldemnds o the postonStndrd rst d nd cPRre enerll requredaddtonl helth nd settrnn s n ssetPreous eperene n therelent sport or tt srequredablt to work n temsEellent ommuntonnd nstrutonl skllsgood ornstonl ndledershp skllsWorkn knowlede o
terrn, enronment ndlol reWorkn knowlede orelent lesltonMountn udes must beredted
SupersorMnerOwner/Opertor o smllbusness
Outdooradenturegude
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Job descriptions source: Copyright 2012 go2 Tourism HR Society. All Rights Reserved. Republished under license.
TOURiSM PROFESSiONS caRDS 26
Job desrpton Responsbltes Sklls nd bltes Future reer pth
Sk nd Snowbord instrutors he the enble job ospendn ther ds on theslopes. These ptent ndduls teh eerone romwee tots to te senorshow to mproe ther sknnd snowbordn sklls.
The re lso mbssdors
on the mountn to ensureuests he suessul dnd wll return. The works dependnt on ustomerdemnd, so sk breks reommon wthn the workd.
Tehn dutes relte toertton nd eperenewth dults nd or hldrenn both roups nd prtelessonsPrtpton n trnnlnsBe mlr wth lessons ndprn to ontnue to pro
mote skll deelopmentatel ssst uests toremn n the sport
Proessonl sk nd snowbord nstrutor qultonsOutstndn erbl ndwrtten skllsPolshed nterpersonl ndmottonl skllsHhl ornsed
Tem pler
Seond lnue dentesset
Leel ii nstrutorLeel iii nstrutorLeel iv nstrutorSnow Shool Led hndSnow Shool SupersorSnow Shool DretorResort Opertons MnerDretor o resort opertonsgenerl Mner
Sk/Snowb
ordinstrutor
Job desrpton Responsbltes Sklls nd bltes Future reer pth
Ben ptroller on mountn requres wderet o sklls nd bltes.Job responsbltes rrom dmnstern rst dnd lnhe ontrol tosnn the mountn ndmrkn hzrds nd montorn skers nd bordersto ensure se onduton the hll. These rewsre ommtted mountnpeople who loe to work n ret o ondtons.
Frst d or uests nd stRsk mnement, hzrdpreenton nd mrknLt eutonassst n lnhe ontrolassst n serh nd resueSnowmoble operton ndsetWether obserton ndreportnMountn dspthPubl reltons
Ouptonl Frst ad leeliiiStron lpne sker/bordern ll snow terrn ndondtonsProent n operton osnowmoblesStron tobon hndlnnd tehn skllsHh leel o tness ndble to work n ll wetherondtonsSel motted wth stronnterpersonl skllsPreous sk hll eperenen sset
Leel 2 PtrollerLeel 3 PtrollerPtrol SupersorOpertons mner
Ptroller
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TOURiSM PROFESSiONS caRDS 27
Job desrpton Responsbltes Sklls nd bltes Future reer pth
Ths job noles workn sprt o tem to open ndmntn skn terrn wththe best possble snow thtn be reted.
Produe qult snowthrouh the use o both r/wter nd n equpmentWork up to 12 hour shtsbetween 12:00 m untl12:00 noon, tpll n lterntn 3 or 4 d perods(wether permttn)Perorm ll tsks sel s
per industrl Helth ndSet ReultonsWork losel wth, nd ssstother deprtmentsOperte rous eletrlnd pressursed r ndwter equpmentOperte rous tpes omotorzed equpment onnd o the mountnabde b ll mountn rulesnd reultons t ll tmeson or o the job
good temwork skllsPhsll ble to perormmnul tskscpble o worknoutdoors n ll wetherondtonsablt to thnk nd workndependentlablt to sk or snowbord
t mnmum ntermedteleelgood mehnl pttude,preerbl demonstrted npreous eperenevld Bc drers lense ndststor drers bstrtSnowmkn eperene sn ssetSkdoo nd/or snowteperene s n ssetKnowlede o mountnterrn nd opertons s nsset
Mountn opertons ormntenne mnement
Sno
wMker
Job desrpton Responsbltes Sklls nd bltes Future reer pth
Toursm Smll BusnessOwner/Opertors re ountble or plnnn,desonmkn ndmnement o ll spetso the toursm busness.an Owner/Opertor mustontnuousl reew ndupdte busness plns,hek budet ures, montor ountn nd shontrol proedures ndensure the oerll opertono the estblshment s nlne wth predtons.Responsbltes:
Meet nd eeed uests'epettonsOer toursm normtonnd promote lol reUse busness mnementskllsUse sles nd mrketnskllscomplete nnl mnement tsksUse dmnstrte skllsRespond to enqures ndsole problemsMntn lt, equpmentnd supples
a seondr shool dploma ollee dplom or dereen busness, toursm, mrketn or mnement
Trnn n both rst d ndsmll busness mnementPreous eperene n toursm s requredEellent ornstonl nddmnstrte skllsSles nd mrketn skllsre n ssetcustomer sere skllsaountn nd sh ontrol sklls
Ledershp skllsHumn resoure mnement sklls
Epnd busnessPurhse lrer opertonBed nd Brekst Owner/Opertorcmpround OpertorMner/Eeute n othertoursm busnesses
SmllBusnessOwner/Opertor
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TOURiSM PROFESSiONS caRDS 28
Job desrpton Responsbltes Sklls nd bltes Future reer pth
Spel Eents coordntorsssst n the preprton,mplementton, eeutonnd eluton o speleents. The help wthhumn resoure oordnton b rerutn, trnnnd mottn st ndolunteers. it s job tht
requres rett nd theuse o mn tlents. Eentcoordntor postons mbe shortterm ontrts,nd mn Eent coordntors moe rom ontrt toontrt, eent to eent.
admnster nnl ontrols nd proeduresimplement eent pln,nludn prormme, stedeelopment, equpment,stn, setn nd prkncoordnte ofe dmnstrtonFulll mrketn pln,
nludn dertsn, trdeshows, ontests nd olunteer/sponsor ppretonprormmesRerut, trn, superse ndelute st nd olunteersPrepre/deler wrtten nderbl ommuntons
a dplom or deree nommuntons, mrketn, busness dmnstrtonor toursm mnement susull requredStron wrtten nd erblommunton skllsablt to be n eetetem member
Eellent ornstonlskllsEellent projet mnement skllsPubl reltons nd HR skllsMrketn sklls re n ssetablt to motte othersNeotton sklls re nsset
conenton/ Meetn PlnnerSpel Eents MnerOwner/Opertor
SpelEe
ntscoordntor
Job desrpton Responsbltes Sklls nd bltes Future reer pth
Soushes pln nd dretood preprton nd ookn ttes. Soushesprepre nd ook melsnd spelt oods. There emploed n resturntsnd hotels nd smlrestblshments on ruseshps. Soushes re otenonsdered n entr leelmnement poston. Theposton o soushe enerll demnds 25% o thertme n the ofe nd 75%o ther tme n the kthen.
Superse ttes o llkthen st, nludnhes nd spelt hesSt shedulnPerormne mnemento st nludn dsplneinolement n menu ndprodut reserh nd deelopmentEnsures pproprte helthnd set stndrds,FOODSaFE prtesMontors pprenteshpdeelopmentM he nolement normulton o job desrp
tonsEqupment perormnemontorn, m demonstrte use o new equpmentinentor mnement
a seondr shool dploms usull requredRelted post seondreduton s usull preerreda ew to seerl ers opreous eperene n ommerl ood preprton srequredProent wth lbour lwProent wth helth ndset rules nd reultonsablt to oh nd mentorother stEellent ommuntonsklls
ablt to del wth hhpressure enronmentsgood deson mkn sklls
Eeute SouscheEeute cheOwner o Resturnt
Sous-he
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TOURiSM PROFESSiONS caRDS 29
Job desrpton Responsbltes Sklls nd bltes Future reer pth
The tket ofe supersorneeds to be erstle nddul, s the re responsble or the ur o tketsles rom prormmemnto selln, sh ontrol swell s tkn eeptonlre o uests purhsntkets. Ke to ths poston
s mkn sure st re welltrned nd ble to normeh uest o ther besttketn opton.
Knowledeble o ll tketn optonsHre, trn nd supersetket selln stProde ront lne supportnd on on trnn torontlne tket selln staountble or the urte nd tmel submsson
o shoutsResponsble or ll sh ndsh equlents n tketn reShedule st, mthnpredetermned budetwhle keepn n mndwether nd stor ptternsassst n re budetn
Preous tket selln eperene preerredPreous mountn eperene preerredcsh hndln eperene mustEellent nterpersonl ndommunton sklls
Tem pler
Stron ornstonl skllscustomer sere orenttedver omortble wthll spets o omputersstems
csh room supersorSeson pss oordntorguest seres postons,nludn mnement
TketOf
eSupersor
Job desrpton Responsbltes Sklls nd bltes Future reer pth
a t drer nd lmousnedrer dres utomoblesnd lmousnes to trnsport psseners. The reemploed b t drerompnes or work s ndependent drers. Thehe etense nd detledknowlede o the re nwhh the dre. The musthe nd mntn n eellent drn reord nd reble to trnsport ustomerssel rom pont a to pontB the most dret nd/orprtl route possble.
greet ustomersassst psseners s theenter nd et ehleStow lue nd otheroodsDre psseners nd/oroods to requested destntonPrte deense drnProde normton onlole, ttrtons, res, et.Hndle ustomer omplnts or dfult pssenersProess pment nd reordtrnstons
communte wth dspther
Proessonl ppernend tttudevld drers lene (clssg/4) nd ood drnreord s requredgood judment ndproblemsoln skllsgood ommunton skllscustomer sere skllsEperene n sh hndln
Tme mnement skllsSeond lnue s n sset
chueurDsptherMner o OpertonsOwner/Opertor
TxDrerndLmousneDrer
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TOURiSM PROFESSiONS caRDS 30
Job desrpton Responsbltes Sklls nd bltes Future reer pth
Toursm Reserhers prode mrket reserh, nlss, plnnn nd mrketnstrtees/seres ortoursmrelted busnesses.
The ollet, nlse nd report ndns bk to lentsnd m need to ondutomprte reserh
studes nd/or deelopsol eonom proles.Reserhers re emploedb oernments, b prteonsultn/reserh rms orb proessonl ssotons.
Prode reserh, nlssnd plnnn seresident nd reommendmrketn opportuntesPrepre mrketn nddeelopment strteesRespond to enqures rerdn reportsDesn, deelop nd mple
ment projets, eents,mpns, et.
a bhelor deree neonoms, ommere,busness or publ dmnstrton s requredPreous eperene n mrket reserh or mrketnStron erbl nd wrttenommunton skllsEellent reserh sklls
anltl skllsPlnnn skllsKnowlede o bs omputer ppltons
MnerEeute or Owner/Opertor n prte ndustrReserher n oernmenten
Toursm
Reserher
Job desrpton Responsbltes Sklls nd bltes Future reer pth
Tour Opertors re noledn plnnn, deelopment,promoton, dmnstrton nd mplementtono toursm produts. Theoersee ll the dtodtsks nd lso superse,motte nd trn st.
The re emploed b touror trnsportton ompnes, resorts or ttrtons. The m trel toproposed tour stes, hekthem out nd eperenethe seres rst hnd beore ssessn ther toursm
potentl.
Use opertons mnement skllsUse sles nd mrketnskllsMne humn resouresDeelop produtsUse nnl mnementsklls
a seondr shool dploms requreda unerst deree or ollee dplom n toursm orhstor s n ssetPreous mnement ndtoursm eperene s nssetHumn resoure mnement skllsLedershp sklls
Tembuldn skllsFnnl mnement skllsre requredgood ommuntonndustomer sere sklls
Knowlede o relent destntons, ttrtons ndtrel re mportntReserh sklls re n ssetKnowlede o seondlnue s n sset
Senor Mnergenerl MnerOwner/Opertor o touroperton
TourOpertor
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TOURiSM PROFESSiONS caRDS 31
Job desrpton Responsbltes Sklls nd bltes Future reer pth
a trde show ude seress host to nddulsor roups t trde shows,ehbtons nd onerenes. The m desrbeponts o nterest nd suppl normton, or esort prt throuh show orentre. The poston oers
n eellent opportunt tonetwork nd lern bouttrde shows nd the setorn enerl, s well s boutwht the eent s promotn.
Meet nd reet storsRespond to questons oronernsHnd out trde show mpsnd udesgude stors to dspl, oroer dretonsFll out n requred trkn dt, sttsts, et.
an nterest n the subjetre o the eentgood ommunton skllsPhsl blt to stndnd/or wlkProessonl tttude ndpperneWllnness to work wthpeople
customer sere skllsPresentton epereneKnowlede o trde showproduts nd ndustrSeond lnue s n ssetSeondr shool dploms preerredKnowlede o the Lol
Tour gude Ntonl Ouptonl Stndrds mbe n sset
Supersor o Trde ShowgudesMeetn Plnner
TrdeShowgude
Job desrpton Responsbltes Sklls nd bltes Future reer pth
Toursm/vstor inormtoncounsellors re n mportnt lnk between the stornd the sere proders.
The work t stor normton entres, oernmentofes or t ssotonofes, nd prode nswersto questons bout the re,hstor, ttrtons ndwether. Muh o ther tmes spent tlkn to uests.
answer questons ndprode normton speto reon or steDstrbute promotonlmterlsPromote toursm produtsEnoure new nd returnstsgther normton nddeelop new resouresPerorm dmnstrtetsksM lso stok nd sell merhndse nd hndle shtrnstons
completon o seondrshool s requreda ollee dplom or otonl trnn n toursm spreerredEellent ommuntonsklls re requredgood ustomer sere skllsKnowlede o ttrtons,eents nd the lol re slso requredReserh sklls re n ssetPreous eperene n slesnd sh hndln s nssetinentor nd dmnstr
te skllsTme mnement sklls ren ssetKnowlede o seondlnue s n sset
Toursm/vstor inormtoncentre SupersorReonl generl Mner
Toursm/vstor
inormtoncounsellor
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TOURiSM PROFESSiONS caRDS 32
Job desrpton Responsbltes Sklls nd bltes Future reer pth
a trel en mnerplns, ornses, drets ndontrols the opertons otrelrelted ornstons.
The lso oordnte nddret the ttes o st,oerseen not onl thedtod tsks, but the
hrn, trnn nd elutn o st members swell. aen mners mlso reserh new produtsnd destntons, otenb treln to them ndeperenn rst hnd theseres lble.
Use opertons mnement sklls, suh sestblshn work plns ndobjetesUse nnl mnementsklls, suh s oerseenbudetMne humn resoures,
suh s hrn nd trnnstUse sles nd mrketnsklls, suh s determnnpotentl mrketscoordnte merhndsn untons throuh retlbuersReserh new produts
Stron wrtten nd erblommunton skllsProen sles nd mrketnbltesOrnstonl nd plnnn skllsHR nd nnl mnement skllsMrketn, reserh nd
selln skllsTrel nd/or mnementepereneStron ledershp ndtembuldn sklls
Tme nd rsk mnementsklls n ssetSeond lnue n ssetSeerl ers o reltedretl sles epereneDplom or deree n toursm, busness or mnement m be neessr
Tour Opertorgenerl MnerReonl Mneraen Owner/Opertor
Trela
enyMner
Job desrpton Responsbltes Sklls nd bltes Future reer pth
a trde show restrtonlerk looks ter ll spetso restern deletesto meetn, onereneor eent. Muh s donepror to the eent, suhs reserhn the lst opotentl lents, preprnthe restrton pkemterls nd then sendnthem out. When orms rereturned, the normtons ollted, nd n ttendeelst s prepred. Durn theeent, restrton lerkkeeps trk o the number
o ttendees, nd m helpor oersee the work o thetrde show udes.
Prepre nd send mlnsto members nd othersSet up restrton re ndsstem or trkn prerestered deletesgreet/rester deletesProde normton, edretons nd nswerenquresReord nd report ttendne ures
good ommunton ndornstonl skllscsh hndln epereneMeetn nd onentonepereneRestrton eperenecustomer sere eperene
Tme mnement sklls nssetSeondr shool dploms preerredKnowlede o the EntrLeel Sklls Ntonl Ouptonl Stndrds s nsset
Restrton SupersorRestrton Mner
TrdeShowRestrto
nclerk
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TOURiSM PROFESSiONS caRDS 33
Job desrpton Responsbltes Sklls nd bltes Future reer pth
a mner o trel trdesles s responsble orpromotn destntonto trel enes nd tourompnes. goernmentenes, prte onsultn nd reserh rms ndproessonl ssotonsll emplo these mners.
The m trel requentl,eplorn new destntonsnd dsoern trel ttrtons.
Use dmnstrte skllsUse sles nd mrketnskllsUse nnl mnementskllsattend trel showsOrnse mlrstontours
Knowlede o destntontrel produts,Eperene n oernment,busness, toursm or treltrdeEperene n mrketn orbusness deelopmentReserh, nltl pln
nn nd sles skllsMnement or supersorepereneStron erbl nd wrttenommuntons skllsProen nnl mnement skllsDeelopment nd mnement o mpnsan etended network oonttsUnerst deree or olleedplom n toursm, busness, mrketn
EeuteOwner/Opertor
TrelTrdeSlesMner
Job desrpton Responsbltes Sklls nd bltes Future reer pth
a trel ounsellor dseslents on trel optons ndtour pkes, mkes bookns nd resertons, prepres tkets nd reeespment. The re enthusst bout trel, nd heood reserh nd ornstonl sklls. in ddton toslres, trel ounselorslso m be oered ommssons nd trel benets.
The re emploed n retltrel enes, wholesletour ompnes nd n
orporte ofes tht heenouh busness trel towrrnt ther own bookndsons.
Prode trel normtonnd tnerres to lentscounsel lents on termsnd ondtons o trel, e..nellton polesSell tkets/tours nd mkeresertonsProess pments nd keepountsPromote destntons, tourpkes nd other seresProde trel tps on urren, lnue, set,helth, et.M lso sell spel eent
tkets or trel nsurne
Stron wrtten nd erblommunton skllscustomer sere nd nterpersonl skllsapttude or sellnablt to work under pressureSles nd mrketn eperenecomputer epereneMonetr trnston skllsProen reserh, ornstonl nd tme mnement sklls
Trel eperene n sset
Seond lnue n ssetSeondr shool dploms requredRelted ollee dplom susull requested
Senor Trel counsellorsTrel aen Mneraen Owner/OpertorT
relcounsello
r
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TOURiSM PROFESSiONS caRD