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Business Foundation for Education

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Learnwell Oywww.learnwell.fi

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7

[1]Dornyei, Z. and Otto, I., Motivation in action: A process model of L2 motivation.

Working Papers in Applied Linguistics (Thames Valley University, London, England), 4:43-

69, 1998.

[2] Hochschild, A.R., Emotion Work, Feeling Roles, and Social Structure, American Journal of

Sociology, 85(3), 1979, 551-75 (University of Chicago Press, US)

[2] Brotheridge, C.; Grandey, A. Emotional Labor and Burnout, Journal of Vocational

Behaviour, 60, 2002,op. cit.

[3] Dornyei, Z., (2001, 2001a), Teaching and Researching: Motivation. Essex:

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enjoy language within tourism handbook in bulgarian

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