enrich tiers guidebook

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ENRICH TIERS Your journey to greater heights of privileges and preferential treatment

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ENRICH TIERSYour journey to greater heights of privileges and preferential treatmentAs an Enrich member, you will start off on our Enrich Blue tier, and asyou continue your journey with us, you will advance to our Enrich Elite tiers, which start with Enrich Silver, and go on to Enrich Gold, and ultimately Enrich Platinum. Each tier will provide you with a variety of advantages, benefts and privileges. These membership tiers are designed with your travel profle and priorities in mind, so as to bring you a truly rewarding experience.Now that Malaysia Airlines is a member of the oneworld alliance, your Elite tier membership will have the corresponding oneworld status which allows you to take advantage of all the oneworld top tier privileges. The pinnacle of privileges. Greater heights of privileges. A lifestyle of privileged enjoyment.The beginning of a rewarding lifestyle. Enrich PlatinumEnrich SilverEmeraldRubySapphireFOUR TIERS OF PRESTIGE Enrich GoldEnrich Blue1.Enrich Platinum membership for your spouse.2.Meet & Greet and Kerbside Drop-Off Service at Kuala Lumpur International Airport (KLIA). Just book this service 24 hours before your fight, by calling us at:1 300 88 3000 (within Malaysia)+603 7843 3000 (outside Malaysia)3.Malaysia Airlines Platinum Lounge access at KLIA for you and one guest travelling on any Malaysia Airlinesor oneworld fight.For access to lounges for children under 12 years oldand infants, please refer to malaysiaairlines.com4.Platinum Assistance Programme for global emergency, travel, automobile, home or concierge assistance. Call +603 2263 5777 anytime, from anywhere in the world.5.Enrich Miles with no expiry date.6.Priority on the reservation waitlist if your fight of choice is fully booked.7.Guaranteed seat in Malaysia Airlines Economy Class if First Class and Business Class seats are fully booked, as long as your reservation is made no less than 24 hours before fight departure.8.Telephone check-in at our dedicated 24-hour Enrich Platinum Helpline +603 7847 2299.Collection of boarding pass at the check-in counter: If you have no luggage: 30 minutes before departure (for domestic fights) 40 minutes before departure (for international fights) If you have luggage: 60 minutes before departureENRICH PLATINUMIn the upper echelons of luxury travel, the privileges are unsurpassed.9.Priority check-in at the Enrich Platinum and First Class counters at KLIA, or First and Business Class countersat other airports, regardless of your class of travel.10. Priority airport standby if your fight of choice isfully booked.11.100% extra baggage allowance on top of your travel entitlement class when you fy with Malaysia Airlines.12. Priority baggage handling even if you are travelling on Economy Class.13. Priority boarding at the same time as First and Business Class passengers of Malaysia Airlines, regardless of your class of travel. 14. Malaysia Airlines Golden Lounge access for you and one guest who is travelling on any Malaysia Airlines or oneworld fight. Simply register together at the lounge.For access to lounges for children under 12 years oldand infants, please refer to malaysiaairlines.com15. Access to the network of Malaysia Airlines Shared Lounges for you and one guest travelling onMalaysia Airlines or oneworld member airlines(for departures only).16. Receive a 30% Elite Tier Bonus on your base miles whenever you fy with Malaysia Airlines. Elite Tier Bonus Miles do not count towards Elite tier status qualifcation.REQUIREMENTS Qualifcation100,000 Elite Miles or 130 Elite Sectors(in one calendar year)Requalifcation100,000 Elite Miles or 100 Elite Sectors(in one calendar year)BENEFITS AND PRIVILEGES 1.Priority on the reservation waitlist if your fight of choice is fully booked.2.Telephone check-in:1 300 88 3000 (within Malaysia) +603 7843 3000 (outside Malaysia)Collection of boarding pass at the check-in counter: If you have no luggage: 30 minutes before departure (for domestic fights) 40 minutes before departure (for international fights) If you have luggage: 60 minutes before departure3.Priority check-in at the Enrich Gold counter at KLIA, or First and Business Class counters at other airports, regardless of your class of travel.4.Priority airport standby if your fight of choice isfully booked.5.50% extra baggage allowance on top of your travel entitlement class when you fy with Malaysia Airlines.6.Priority baggage handling even if you are travelling on Economy Class.ENRICH GOLDA life of enjoyment and extraordinaryprivileges that is fully deserved.7.Priority boarding at the same time as First and Business Class passengers of Malaysia Airlines, regardless of your class of travel.8.Access to the Malaysia Airlines Golden Lounge. Unwind and recharge at the Business Class Golden Lounge at KLIA or Malaysia Airlines Golden Lounges at other airports, regardless of your class of travel. You are welcome to bring one guest who is travelling on any Malaysia Airlines or oneworld fight. Just register together at the lounge. For access to lounges for children under 12 years oldand infants, please refer to malaysiaairlines.com9.Relax in the luxury of over 50 lounges in the network of Malaysia Airlines Shared Lounges, exclusively for you and one guest travelling on Malaysia Airlines or any oneworld member airline (for departures only).Shared lounges are lounges not operated byMalaysia Airlines.10. Gold Assistance Programme for travel assistance or global emergencies. Call +603 2261 4103 anytime, from anywhere in the world.11.Receive a 25% Elite Tier Bonus on your base miles whenever you fy with Malaysia Airlines. Elite Tier Bonus Miles do not count towards Elite tier status qualifcation.REQUIREMENTS Qualifcation50,000 Elite Miles or 50 Elite Sectors(in one calendar year)Requalifcation50,000 Elite Miles or 50 Elite Sectors(in one calendar year)BENEFITS AND PRIVILEGES ENRICH SILVERBeyond privileges and preferential treatment,it gives priority to your comfort and peace of mind.REQUIREMENTS Qualifcation 25,000 Elite Miles or 30 Elite Sectors (in one calendar year)Requalifcation 25,000 Elite Miles or 30 Elite Sectors(in one calendar year)BENEFITS AND PRIVILEGES 1.Priority on the reservation waitlist if your fight of choice is fully booked.2.Telephone check-in:1 300 88 3000 (within Malaysia) +603 7843 3000 (outside Malaysia)Collection of boarding pass at the check-in counter: If you have no luggage: 30 minutes before departure (for domestic fights) 40 minutes before departure (for international fights) If you have luggage: 60 minutes before departure3.Priority check-in at the Enrich Silver counter atKuala Lumpur International Airport (KLIA), orBusiness Class counters at other airports,regardless of your class of travel. 4.Priority airport standby if your fight of choice isfully booked.5.5kg extra baggage allowance on top of your travel entitlement class. 6.Priority boarding at the same time as First and Business Class passengers of Malaysia Airlines, regardless of your class of travel. 7.Golden Lounge Privilege Programme (GLPP) for an annual subscription fee of RM1,900, plus RM100 administrative fee. This allows you to use the Business Class facilities at any Malaysia Airlines Golden Lounge, regardless of your class of travel.8.Receive a 25% Elite Tier Bonus on your base miles whenever you fy with Malaysia Airlines. Elite TierBonus Miles do not count towards Elite tierstatus qualifcation.ENRICH BLUEThe beginning of a rewarding lifestyle, with the opportunities to attain Enrich Elite Tier status. BENEFITS AND PRIVILEGES REQUIREMENTS Basic membership is free. All you needto do is sign up for it!1.Earn Enrich Miles whenever you fy with Malaysia Airlines, oneworld member airlines and Enrich partner airlines. You can also earn miles through our travel lifestyle partners at over 4,000 locations worldwide.2.Redeem award fights with Malaysia Airlines, oneworld member airlines and Enrich partner airlines.3.Redeem Enrich Miles for a class upgrade from Business Class to First Class or Economy to Business Class.4.Redeem a companion travel award fight when you purchase a First Class or Business Class ticket.5.Redeem Enrich Miles for Temptations shoppingvouchers, in-fight purchases, excess baggagepayment and access vouchers to Malaysia AirlinesGolden Lounge.6.Top up, transfer or extend your Enrich Miles.Enrich Blue Enrich Silver Enrich Gold Enrich PlatinumBenefts and PrivilegesSTANDARD GLPP*Elite Tier Bonus 25% ofbase miles25% ofbase miles25% ofbase miles30% ofbase milesGolden Lounge access forEconomy Class travellerBusiness Class Lounge (cardholder) with 12-mth membershipat RM1,900+ RM100admin feeBusiness Class Lounge plus1 guest**First Class Lounge plus1 guest**Golden Lounge access for First/Business Class travellerFirst/Business Class Lounge access(as per ticket entitlement)First/Business Class Lounge access(as per ticketentitlement)First/Business Class Loungeaccess(as per ticket entitlement)Business Class Lounge plus1 guest**(First ClassLounge asper ticketentitlement)First Class Lounge plus1 guest**Network ofMalaysia Airlines shared lounges (for departure only)Lounge access plus 1 guest**Loungeaccess plus 1 guest**Extra baggage allowance5kg 5kgAdditional50%Additional100%Telephonecheck-in Priority reservationwaitlist Priority check-in at Kuala Lumpur InternationalAirport (KLIA)Enrich Silver counter at KLIAEnrich Silver counter at KLIAEnrich Gold counter at KLIAEnrich Platinum counter at KLIAENRICH BENEFITS AND PRIVILEGESFor more information and detailed Terms and Conditions, please visitmalaysiaairlines.com/hq/en/enrich.htmlEnrich Blue Enrich Silver Enrich Gold Enrich PlatinumBenefts and PrivilegesSTANDARD GLPP*Priority check-in at other airportsBusiness Class Business Class First/Business ClassFirst/BusinessClassPriority airport standby Priority boarding Prioritybaggagehandling Gold Assistance ProgrammePlatinum Assistance ProgrammeKLIA meet and greet service (departure and transit only)Kerbsidedrop-off service at KLIAPre-ordered meal at Platinum Lounge KLIA***Partner privileges with HertzGuaranteed Economy Class seat (if First and Business Class seats are full)Enrich Platinum HelplineSupplementaryPlatinumSpouse Card***Call Golden Lounge Command Centre at +603 8776 1107 to pre-order your meal.**For travelling on any Malaysia Airlines or oneworld fight. Cardholder and guest must register together at the lounge.*Golden Lounge Privilege Programme (GLPP) is only applicable for Malaysia Airlines Golden Lounge access.Benefts and PrivilegesEarn miles on all oneworld fights Redeem miles on all oneworld fights Earn tier status points on all oneworld fights Access to Business Class priority check-in** Access to preferred or pre-reserved seating* Priority on waitlists and when on standby Access to Business Class Lounges** Priority boarding Access to First Class priority check-in**Access to First Class Lounges** Extra baggage allowance(one extrapiece or 20kg)Priority at security lanes (at selected aiports)*** Exception: Members of Malaysia Airlines Enrich and LANs LANPASS programmes will experience reciprocal frequent fyer rewards and benefts when fying on each others airlines from 1 April 2013.For the most up-to-date information about oneworld services and benefts, and a complete list of affliate airlines, visit oneworld.comEnrich Platinum Enrich Blue Enrich Silver Enrich Gold***The list of selected airports will be displayed at oneworld.com on 1 February 2013.**First or Business Class check-in desks and lounges are not available at all airports.*Preferred and pre-reserved seating is offered in line with the individual policy of the oneworld member airline operating the fight. Customers are advised to refer to the oneworld members website for more information.ONEWORLD TIER STATUS AND PRIVILEGESRuby Sapphire EmeraldNow that Malaysia Airlines is a member of the oneworld alliance, Enrich Elite Tier members will enjoy the corresponding oneworld tier benefts. To ensure you receive the benefts you are entitled to, show your Enrich membership card which carries your oneworld tier status.