enterprise 2.0 - is more than blogs and wikis
Post on 17-Oct-2014
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Ideas about the notion and scope of Enterprise 2.0TRANSCRIPT
Enterprise 2.0Enterprise 2.0- -
More than Enterprise WikisMore than Enterprise Wikisand Corporate Bloggingand Corporate Blogging
Björn NegelmannBjörn Negelmann
Definition of Enterprise 2.0Definition of Enterprise 2.0
► Term for bringing the Web 2.0 ideas Term for bringing the Web 2.0 ideas into the enterpriseinto the enterprise
► Web 2.0 ideaWeb 2.0 idea User Feedback & Architecture of User Feedback & Architecture of
ParticipationParticipation Harnessing Collective IntelligenceHarnessing Collective Intelligence Flexibility to ChangeFlexibility to Change
Foundation of Foundation of IT Enabled EnterpriseIT Enabled Enterprise
MarketLink
ConsumerBusiness
Zulieferer (Supply Side)
Kunden (Sell Side)
Customer Service
Sales & Distribution
Information & Selection
Accounting, Financing & Mgmt.
Manufacturing & Production
Engineering & Research
Logistics Distribution Procurement
IntraBusiness
InterBusiness
MarketDriven
MarketPlace
© [n:sight] 2003
Foundation of Foundation of IT Enabled EnterpriseIT Enabled Enterprise
► Enterprise defines the rules of Enterprise defines the rules of businessbusiness
► Defined business rules defineDefined business rules definefoundation for IT enablementfoundation for IT enablement
Foundation of Foundation of IT Enabled EnterpriseIT Enabled Enterprise
Backend
InformationManagement
ProcessManagement
IntegrationInfrastructure
Frontend
InformationScreening
InformationFiltering
InformationExchange
InformationSignaling
© [n:sight] 2003
Characteristics of Characteristics of IT Enabled EnterpriseIT Enabled Enterprise
Best-PracticeBest-Practice► Streamlined for given business rulesStreamlined for given business rules
But Competitive Environment is not But Competitive Environment is not constantconstant
► Efficient in information and processEfficient in information and processmanagement for defined objectsmanagement for defined objects There are more than defined objectsThere are more than defined objects
► Productive for skilled co-workersProductive for skilled co-workers There are more than skilled peopleThere are more than skilled people
Foundation of Foundation of IT Enabled Enterprise 2.0IT Enabled Enterprise 2.0
MarketLink
ConsumerBusiness
Zulieferer (Supply Side)
Kunden (Sell Side)
Customer Service
Sales & Distribution
Information & Selection
Accounting, Financing & Mgmt.
Manufacturing & Production
Engineering & Research
Logistics Distribution Procurement
IntraBusiness
InterBusiness
MarketDriven
MarketPlace
© [n:sight] 2003
Web 2.0 & Social Softwareas informational and
processual enhancement
Foundation of Foundation of IT Enabled Enterprise 2.0IT Enabled Enterprise 2.0
MarketLink
ConsumerBusiness
Zulieferer (Supply Side)
Kunden (Sell Side)
Customer Service
Sales & Distribution
Information & Selection
Accounting, Financing & Mgmt.
Manufacturing & Production
Engineering & Research
Logistics Distribution Procurement
IntraBusiness
InterBusiness
MarketDriven
MarketPlace
© [n:sight] 2003
More intelligence and more flexibility
by human participationand service orientation
Enterprise 2.0 User Enterprise 2.0 User Enhancements:Enhancements:User Experience & Process User Experience & Process EnrichmentEnrichment
Author: Mike WagnerSource: http://photos-b.ak.facebook.com/photos-ak-sf2p/v78/19/107/500351595/n500351595_112693_822.jpg
Enterprise 2.0 User Enterprise 2.0 User Enhancements:Enhancements:User Experience & Process User Experience & Process EnrichmentEnrichment
Author: Dion HinchcliffeSource: http://hinchcliffe.org/img/web2participation.jpg
Enterprise 2.0 Enhancements:Enterprise 2.0 Enhancements:Service Orientated FlexibilityService Orientated Flexibility
Author: Mike WagnerSource: http://photos-d.ak.facebook.com/photos-ak-sf2p/v78/19/107/500351595/n500351595_112899_228.jpg
Enterprise 2.0 Enhancements:Enterprise 2.0 Enhancements:Service Orientated FlexibilityService Orientated Flexibility
Author: Dion HinchcliffeSource: http://photos-a.ak.facebook.com/photos-ak-sf2p/v65/19/107/500351595/n500351595_19484_7349.jpg
Enterprise 2.0 Enhancements:Enterprise 2.0 Enhancements:Service Orientated FlexibilityService Orientated Flexibility
Author: Dion HinchcliffeSource: http://www.slideshare.net/Web20.it/leveraging-the-web-20-movement-dion-hinchliffe
First ConclusionFirst Conclusion
► Enterprise 2.0 is …Enterprise 2.0 is …
more than using Web 2.0 principles more than using Web 2.0 principles forforonline marketingonline marketing
and more than just Enterprise Wikiand more than just Enterprise Wikiand Corporate Bloggingand Corporate Blogging
Enterprise 2.0 is more … on Enterprise 2.0 is more … on ECMECM► Enterprise Content Management 2.0:Enterprise Content Management 2.0:
ECM 1.0: Top-Down Organized ECM 1.0: Top-Down Organized Unstructured InformationUnstructured Information►ECM 1.0 (EIP, DMS, CMS, KMS)ECM 1.0 (EIP, DMS, CMS, KMS)
ECM 2.0: Enhancement With SLATESECM 2.0: Enhancement With SLATES►CMS 2.0 (Wiki, Blogs)CMS 2.0 (Wiki, Blogs)►ECM 2.0 (Competence Networks)ECM 2.0 (Competence Networks)
SLATES: Search, Links, SLATES: Search, Links, Authorship, Tags, Extensions, Authorship, Tags, Extensions, SignalsSignals► SLATES describes the combined use of effective enterprise SLATES describes the combined use of effective enterprise
searchsearch and discovery; and discovery;► Using Using linkslinks to connect information together into a meaningful to connect information together into a meaningful
information ecosystem using the model of the Web;information ecosystem using the model of the Web;► Providing low-barrier social tools for public Providing low-barrier social tools for public authorshipauthorship of of
enterprise content;enterprise content;► TagsTags to let users create emergent organizational structure; to let users create emergent organizational structure;► ExtensionsExtensions to spontaneously provide intelligent content to spontaneously provide intelligent content
suggestions similar to Amazon's recommendation system, suggestions similar to Amazon's recommendation system, and; and;
► SignalsSignals to let users know when enterprise information they to let users know when enterprise information they care about has been published or updated, such as when a care about has been published or updated, such as when a corporate RSS feed of interest changescorporate RSS feed of interest changes
Author: Dion HinchcliffeAuthor: Dion Hinchcliffe
Enterprise 2.0 is more … on Enterprise 2.0 is more … on BIBI► Business Intelligence 2.0Business Intelligence 2.0
BI 1.0: Top-Down Organized BI 1.0: Top-Down Organized Structured InformationStructured Information
BI 2.0: Enhancements With SLATESBI 2.0: Enhancements With SLATESMark Madson describes it asMark Madson describes it as►Good AccessGood Access►Good DeliveryGood Delivery►Social FeaturesSocial Features
Enterprise 2.0 is more … on Enterprise 2.0 is more … on BIBI
Appealing User Frontend for Business Intelligence Applications
http://wefeelfine.org
Business Intelligence 2.0
Enterprise 2.0 is more … on Enterprise 2.0 is more … on CRMCRM► Customer Relationship Management Customer Relationship Management
2.02.0 CRM 1.0: Top-Down OrganizedCRM 1.0: Top-Down Organized
Structured Information and ProcessesStructured Information and Processes CRM 2.0:CRM 2.0:
►SLATES Enhancement on Informational SLATES Enhancement on Informational ConceptConcept
►Convergence of Customer Information & Convergence of Customer Information & Interaction Management with Customer-2-Interaction Management with Customer-2-Customer NetworkCustomer Network
Enterprise 2.0 is more … on Enterprise 2.0 is more … on CRMCRM
CRM 1.0
CRM 2.0Author: Felipo SelvasSource: http://selvascano.spaces.live.com/blog/cns!D7439E6DC600CAE9!429.entry
Enterprise 2.0 is more … on Enterprise 2.0 is more … on CRMCRM
GetSatisfaction.com: „People-Powered Customer Service“
Enterprise 2.0 is more … on Enterprise 2.0 is more … on BPMBPM► Business Process Management 2.0Business Process Management 2.0
BPM 1.0: Top-Down Organized ProcesBPM 1.0: Top-Down Organized ProcesDesign, Management & ControllingDesign, Management & Controlling
BPM 2.0:BPM 2.0:►Integrated methodology towards Integrated methodology towards
Objects & Processes Objects & Processes (see Object Process Methodoloy)(see Object Process Methodoloy)
►Leads towardsLeads towards Process tagging/folksonomyProcess tagging/folksonomy User-created processes/mashupsUser-created processes/mashups Process collaborationProcess collaboration Rich User InferfacesRich User Inferfaces
Enterprise 2.0 is more … on Enterprise 2.0 is more … on PortalPortal► Enterprise Workspace Portal 2.0Enterprise Workspace Portal 2.0
EI/WP 1.0: To a Number of Defined EI/WP 1.0: To a Number of Defined Ressources Limited Web-WorkspaceRessources Limited Web-Workspace
EI/WP 2.0 = Office 2.0 = Web OSEI/WP 2.0 = Office 2.0 = Web OS►Web as PlatformWeb as Platform►Applications as ServicesApplications as Services
Enterprise 2.0 is more … on Enterprise 2.0 is more … on PortalPortalEnterprise Web OS: eXo Platform
Enterprise 2.0 is more … on Enterprise 2.0 is more … on ERPERP► Enterprise Ressource Planning 2.0Enterprise Ressource Planning 2.0
ERP 1.0: Top-Down Organized ProcessesERP 1.0: Top-Down Organized Processes ERP 2.0 – esp. HRM 2.0:ERP 2.0 – esp. HRM 2.0:
►Competence Networks as Tools for HRMCompetence Networks as Tools for HRM
Second ConclusionSecond Conclusion
► Enterprise 2.0 is an EnhancementEnterprise 2.0 is an Enhancementfor Enterprise Business Applicationsfor Enterprise Business Applications
Foundation of Foundation of IT Enabled Enterprise 2.0IT Enabled Enterprise 2.0
Backend
InformationManagement
ProcessManagement
IntegrationInfrastructure
Frontend
InformationScreening
InformationFiltering
InformationExchange
InformationSignaling
© [n:sight] 2003
SLATES
SOALightweight & Interoperable
Adaptive
UserExperience Web OS
Second ConclusionSecond Conclusion
► Enterprise 2.0 is an EnhancementEnterprise 2.0 is an Enhancementfor Enterprise Business Applicationsfor Enterprise Business Applications
► But as IT is only an Enabler – But as IT is only an Enabler – Enterprise 2.0 needs also a RethinkingEnterprise 2.0 needs also a Rethinking
Enterprise 2.0 is more … CultureEnterprise 2.0 is more … Culture
► Enterprise Management 2.0Enterprise Management 2.0 Enterprise Management 1.0: Enterprise Management 1.0:
►Top-DownTop-Down►Management by ObjectivesManagement by Objectives►Inside-Out ThinkingInside-Out Thinking
Enterprise Management 2.0:Enterprise Management 2.0:►Buttom-UpButtom-Up►Management by RulesManagement by Rules►Outside-In ThinkingOutside-In Thinking
Cultural Change
Looking for …Looking for …
► Feedback!Feedback!► Best-Practices!Best-Practices!
► Interested People forInterested People forEnterprise 2.0 Enterprise 2.0 ResearchResearch
Mail: [email protected]