enterprise it infrastructure support & management services

SOFTENGER INDIA PVT. LTDEnterprise IT Infrastructure Support | IT Remote Support | Application Development | Web Design | End-User Support

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Enterprise IT Infrastructure Support & Management Services


• System Administration & virtualization

• Database Administration

• Middleware Administration

• Storage (SAN / NAS)Administration

• Backup Recovery & Archive (BURA)

• Tools Administration Monitoring & Tracking

Softenger has a team of Engineers and Subject Matter Experts (SMEs) who have been successful in addressing these needs of changing technology & processes. With the best practices, control & governance mechanisms embedded in service delivery framework



Remote Monitoring & Support

Server Management

Database & Middleware support

Backup Recovery & Archive BURA

IT Infrastructure Support


System Administration & Virtualization Services

Softenger System Administration Services broadly covers

Basic System Administration Support Unix / Windows server environments that includes OS installations & upgrade, patch management, System monitoring, Performance Management etc.

Load Balancing & High Availability (Failover) Cluster

Environments Configure & Manage Load Balancing or High Availability (Failover) Cluster environments built using Linux , Veritas, HP , IBM or MS Windows with Veritas clustering software technology.

Virtualization SupportServer provisioning, data Migration, Support.


Database Administration Support Softenger Database Administration Services broadly covers

Basic Database Administration Database Schema creation & Management, Capacity planning, Performance management & Query tuning, Ensuring Database availability, Database movement & migration, Backup & Restore databases, Ensuring data security & Auditing.

Database High Availability Capabilities Support- Oracle HA Solutions: RAC, Dataguard, RMAN, Standby Database- Sybase ASE HA option- SQL Server HA Solutions: Mirroring, Log Shipping, Always On Failover Cluster Instancesor Availability Groups

Database Replication SupportMost of the large environments, replication is used for performance & fault tolerance purposes, to ensure business data availability and consistency.


Middleware Administration Management Services

Softenger Middleware Administration Services broadly covers

Basic Middleware Administration which includes Install, configure, support, monitor, manage and maintain WebLogic, WebSphere Application Server & WebSphere Portal Server, MQ Series, Tomcat, IIS, Oracle Directory Server.

Build & deploy scripts for automation of day to day tasks.

Security management within the Application Server & Web Server environment.

System Integration & App Specific Configuration for UAT & Production environments.

Version Migrations.

Cluster Configuration to provide increased scalability and reliability.All rights reserved ©

Softenger

Storage (SAN / NAS) Administration Services Storage Administration capabilities of Softenger canvas include supporting EMC, Netapp, Hitachi, IBM Tivoli Storage Technologies on

Storage installations & provisioning

Manage Host Level tasks to access Storage

Optimise Storage utilisation

Capacity planning

Migrations across Storage Technologies


Backup Recovery & Archival BURABURA Services by Softenger broadly covers

Design of Enterprise Backup Strategy Implementation of Backup , Recovery and Archival products

• Symantec – Net backup, Backup Exec• EMC – Networker, Avamar, Data Domain• IBM - Tivoli• HP - Data Protector (Omni Back)

Monitoring and performance optimisation of backup infrastructure Migration of Backup Infrastructure


Tools Administration Monitoring, Ticketing , Governance

Softenger Tools Administration expertise broadly covers support for

ITSM Services BMC Remedy Service Management Suite IBM Smart Cloud Control Desk HP Open View Products Suite

Nagios Suite of products Work Load Automation BMC Control-M CA Workload Automation (Formerly CA Autosys) IBM Tivoli Workload Scheduler


Global Delivery Leadership

Mature and proven expertise in operation and transformation

Proven track record of expertise & process maturity

Tailor solution to address your pain points

Focus on improving infrastructure processes and deploying Innovating ideas to continuously improve IT operation


Strong Credentials

In business since last 16 Years and client across globe

90% repeat business with existing customer

Managed IT infrastructure operation for more than 100 customers

Over the past decade including nearly 50% complex IT transformation

An ISO Certified Company


OUR PROMISE

“WE DON’T JUST IMAGINE THE FUTURE,

WE HELP YOU GET THERE

WE DON’T JUST DELIVER RAPID RESULT, WE CREATE LONG TERM VALUE

WE DON’T JUST FOCUS ON THE DESTINATION, WE PROMISE A GREAT JOURNEY

”


Value Propositio

n

Service Excellence

Innovation

Collaborative

Approach

Transparency


SOFTENGER CLIENTSOver two decades, Softenger has been recognised as one of the go to partners by our clients when it comes to infrastructure support. We have not only diversified our service portfolio beyond infrastructure support but have also increased our geographical foot print in past few years. The value adds we have offered through our services and relationships we have built with these Clients across regions have time and again demonstrated their trust in us.

Banking & Financial

Manufacturing / Maintenance

Technology


SOFTENGER OFFICESTO REACH US

India - Pune2B Demech House, 814 Law College Road, Pune 411 004Contact Person : Ms. Gauri GhorpadeEmail : [email protected] : +91 20 25654714

Singapore10 Jalan Besar, #13-08 Sim Lim Tower, Singapore 208787Contact Person : Ms ParvathyEmail :[email protected] : +65 63923029

MalaysiaA-G-12A, SME Technopreneur centre 2, 2260 Jalan Usahawan 1,63000 Cyberjaya, Selangor, MalaysiaContact Person : Mr. GopalEmail : [email protected] : +603 83224557

Hong KongSuite 605, 6/F China InsuranceGroup Building141 Des Voeux Road central,Central Hong KongContact Person : Mr. ManojEmail :[email protected]


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