episode #13 – job performance – english at work – esl library

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Job PerformanceEnglish at Work – Episode #13

B. Vocabulary Preview

Match the words on the left with the correct meanings on the right.

a) b) c) d) e) f) g) h) i) j) k) l) m) n)

nervoushaving a favorable or good effectto do what someone is supposed to doa belief that someone should behave or act in a certain waytotal or final with all things being consideredto suggest, to give an opinion that something is gooda written namea document that describes a person’s job performancehappy, satisfieda note that someone adds to a formthe quality level of someone’s workthe process of taking care of a company’s customersto go over, to look over again, to examineto do better than

job performancereviewanxiouscustomer servicepleasedpositiveevaluation formexceedmeetoverallcommentsignatureexpectationrecommend

1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14.

Job PerformancePre-ReadingA. Warm-Up Questions

1. Have you ever had a job performance review?

2. What things do people talk about during a job performance review?

3. Would you be nervous about a job performance review? Why or why not?

4. What can happen if you have a good job performance review? What about a bad review?



ReadingPractice reading the dialogue with a partner. Underline any words or phrases you don’t understand.

Hello, Lee. Are you ready for your job performance review?

Yes, Mr. Michaels. I’m ready.

During the review, we will talk about your job performance and your work attitude.

I’m anxious to hear what you think.

Let’s get started. First, your job performance gets high marks.

That’s great news. I worked hard to meet the company’s expectations.

I was also pleased with your attitude.

I think having a positive attitude helps me achieve great customer service.

I liked the way you worked to meet the customers halfway.

Thank you. I’m glad I could help them.

You can see on the evaluation form that you not only met but also exceeded expectations.

What was my overall score?

You received a 5 out of 5. Also, you can see in the comments section that I’d like to recommend you for management training.

I’m happy to hear that. Thank you.

I just need your signature stating that you agree with this evaluation.

I’m happy to sign.

Lee Mr. Michaels



Vocabulary Review

Comprehension1. How were Lee’s marks for his job performance?

2. How did Mr. Michaels feel about Lee’s attitude?

3. What was Lee’s overall score?

4. What type of training did Mr. Michaels recommend for Lee?

SpeakingWrite your own dialogue. Work with a partner and write your own conversation using at least four words or phrases from today’s lesson. Practice the dialogue, and then present it in front of the class.

Complete the sentences using vocabulary from page 1. You may need to change the word forms.

1. Nate’s boss gave him a good job performance because he met all the monthly targets.

2. I was about the test, so I studied a lot the night before.

3. were high for the Canadian hockey team to win the gold medal at the Winter Olympics.

4. Eduardo was disappointed that he had not his boss’s expectations.

5. John met all the expectations for his job and got an score of 3.

6. The customer added about the company’s customer service on the evaluation form.

7. Jose had to put his on the time card so his boss would know he was on time to work.

8. My mother was with my good marks in math and science.

9. I needed three people to me before I could apply to be a manager.

10. I learned how to properly treat customers in one of my training courses.



WritingFill in the evaluation form below based on a job that you have or would like to have. Think about the job duties and how you would expect an employee to perform. Write complete sentences for the section at the bottom of the form.

Evaluation Form for Job Performance

Employee’s Name: Time at Current Job:

EMPLOYEE’S SCORE FOR JOB DUTIES:

Job DutyExceeds Expectations

Met Expectations

Didn’t Meet Expectations

OVERALL SCORE:

1 2 3 4 5

What does the employee do well?

What does the employee need to improve?

What does management recommend for this employee?

Manager’s name: I agree with this evaluation:

(employee signature)



ListeningFill in the blanks as you listen to the recording.

Hello, Lee. Are you ready for your review?

Yes, Mr. Michaels. I’m ready.

During the , we will talk about your job performance and your work attitude.

I’m to hear what you think.

Let’s get started. First, your job performance gets high marks.

That’s great news. I worked hard to meet the company’s .

I was also pleased with your attitude.

I think having a attitude helps me achieve great .

I liked the way you worked to the customers halfway.

Thank you. I’m glad I could help them.

You can see on the that you not only met but also exceeded expectations.

What was my overall score?

You received a 5 out of 5. Also, you can see in the comments section that I’d like to you for management training.

I’m happy to hear that. Thank you.

I just need your stating that you agree with this evaluation.

I’m happy to sign.

Lee Mr. Michaels



Answer KeyLESSON DESCRIPTION:

In this lesson, Lee meets with his boss to discuss

his performance review. Students learn new

vocabulary and fill out mock job performance reviews.

LEVEL: Intermediate–Advanced

TIME: 2 hours

TAGS: business, business English, English at Work,

office, job performance, review, boss

Pre-Reading

A. WARM-UP QUESTIONS

Discuss as a class, in groups, or in pairs.

B. VOCABULARY PREVIEW

1. k

2. m

3. a

Reading

Have students practice reading the dialogue with a partner.

Monitor their pronunciation. Go over any difficult vocabulary

and useful phrases as a class. You may also choose to play the

audio as your students read along a second time. A gap-fill

version of the reading is available on page 5.

Vocabulary Review

Listening

Speaking

Answers will vary.

Writing

Answers will vary.

1. review

2. anxious

3. Expectations

4. met

5. overall

1. job performance

2. review

3. anxious

4. expectations

5. positive

4. l

5. i

6. b

7. h

8. n

9. c

10. e

11. j

12. g

13. d

14. f

6. comments

7. signature

8. pleased

9. recommend

10. customer service

6. customer service

7. meet

8. evaluation form

9. recommend

10. signature

Comprehension

1. Lee received high marks for his job performance.

2. Mr. Michaels was pleased with Lee’s positive attitude.

3. Lee’s overall score was 5 out of 5.

4. Mr. Michaels recommended Lee for management training.

(continued on the next page...)



Answer Key cont.

SPELLING NOTES:

This lesson shows the American spelling of the words Favorable

and Practice. Most other English-speaking countries spell

these words this way: Favourable and Practise (when used

as a verb; Practice when used as a noun). Make it a challenge

for your students to find these words in the lesson and see

if they know the alternate spellings.

Dialogue Building

This optional task is included at the end of the lesson. Students

should cut up the strips and rearrange them into the correct order.

1. c

2. f

3. i

4. l

5. n

6. p

7. b

8. e

9. h

10. k

11. a

12. d

13. g

14. j

15. m

16. o



Dialogue BuildingThe dialogue below is not in the right order. Cut up the strips, and then work alone or with a partner to rearrange them into the correct order. Then read the dialogue out loud.

aYou can see on the evaluation form that you not only met but also exceeded expectations.

b I was also pleased with your attitude.

c Hello, Lee. Are you ready for your job performance review?

d What was my overall score?

e I think having a positive attitude helps me achieve great customer service.

f Yes, Mr. Michaels. I’m ready.

g

You received a 5 out of 5. Also, you can see in the comments section that I’d like to recommend you for management training.

h I liked the way you worked to meet the customers halfway.

iDuring the review, we will talk about your job performance and your work attitude.

j I’m happy to hear that. Thank you.

k Thank you. I’m glad I could help them.

l I’m anxious to hear what you think.

m I just need your signature stating that you agree with this evaluation.

n Let’s get started. First, your job performance gets high marks.

o I’m happy to sign.

p That’s great news. I worked hard to meet the company’s expectations.

episode #13 – job performance – english at work – esl library

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