eq overview cb sb final 231119

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Introducing EQ: With a focus on ‘Knowing Yourself’

EQ Emotional Intelligence

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Know your entry and exit points Know your emergency evacuation muster

point Be mindful of your colleagues and don’t

contribute to trip hazards Report any hazards to the appropriate

responsible person Ensure you hydrate regularly throughout

the course

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"Emotional Intelligence is a way of recognizing, understanding, and choosing how we think, feel, and act. It shapes our

interactions with others and our understanding of ourselves ........

Research suggests it is responsible for as much as 80% of the "success" in our lives."

Josh Freedman

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Welcome Objectives for today What is EQ and why is it important? The 6 seconds EQ Model Our focus – Know Yourself

Enhance Emotional Literacy How the brain works Recognising Patterns

Putting EQ In Action Summary

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“Anyone can become angry - that is easy. But to be angry with the right person, to the right degree, at the right time, for the right purpose, and in the right way - this is not easy.”

ARISTOTLE, The Necomachean Ethics

QuoteQuote

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Overview of EQ and the benefits How EQ works and how it can make a

difference EQ model to consider ‘Know Yourself’ as a starting point Four practical EQ tools for you to use Putting it in action – some simple strategies

What are your objectives from this course? This is a personal experience…

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Think of a person that has inspired exceptional performance or has brought out the best in you?

What were the qualities that you admired/ inspired you to be your best?

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Behaviours and EQ Behaviours and EQ

EQ is visible in behaviours:

High EQ

Bouncing back

Listening

Empathizing

Risking

Flexing

Including

Low EQ

Blaming

Resenting

Attacking

Stonewalling

Judging

Excluding

8

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1990 - Salovey & Mayer article on Emotional Intelligence

1995 - Daniel Goleman’s Emotional Intelligence released 1997 - 6 Seconds established 2007 - 6th International Nexus EQ Conference 2008 - Search on “emotional

intelligence” finds over 2.5 Million hits

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- Salovey & Mayer, 1999

“Being nice”“Being emotional”

PersonalityOpposite of IQ

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- Salovey & Mayer, 1999

“Emotional intelligence is the ability to perceive emotions; to access and generate emotions so as to assist thought; to understand emotions and emotional knowledge; and to reflectively regulate emotions so as to promote emotional and intellectual growth.”

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“Emotional intelligence is being smart with feelings so you can develop optimal

relationships with yourself and others.”

- Six Seconds

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Personal Growth

Academic Achievement

Business Success

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Success depends on "mature adaptations" including altruism, humour, self-management, and optimism/anticipation (George Vaillant, Adaptation to Life, 1995)

People who learn optimism skills are more motivated, more successful, have higher levels of achievement, plus significantly better physical and mental health (Seligman, 1991)

People who accurately perceive others’ emotions are better able to handle changes and build stronger social networks (Salovey, Bedell, Detweiler, & Mayer, 1999)

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After EQ training, discipline referrals to the principals dropped by 95% (Johnson & Johnson, 1994)

EQ training increases focus, learning, collaboration; decreases both negative "put downs" and violence (Anabel Jensen, Self-Science Pilot Study, 2001)

Children with highly developed social skills perform better academically (Grossman, et al, 1997). Children who are able to delay gratification are more popular, earn better grades, and had an average of 210 more points on their SAT tests (Shoda, Mischel, and Peake, 1990)

People high in emotional intelligence are expected to progress more quickly through the abilities designated and to master more of them (Salovey and Sluyter 1997)

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US Airforce spent $10,000, saved $2,760,000 in recruitment (Fast company June 2000)

High EQ consulting partners earned 139% more (Boyatzis, 1999)

2% business increase for American Express Financial Advisors (Fast company "How Do You Feel," June 2000)

EQ in plant cut accidents 50%, formal grievances 80%, raised top line $250,000 (Pesuric & Byham, 1996)

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We are most powerful when

emotion and thought work together.

Thinking Feeling

Fusion!

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“Fusion is the active state of engagementthat comes when heart and mindare in synch. It feels awake,powerful, compassionate,and courageous.” - Josh Freedman

EQ is Fusion

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EQ is visible in behaviours:

High EQ

Bouncing back

Listening

Empathizing

Risking

Flexing

Including

Low EQ

Blaming

Resenting

Attacking

Stonewalling

Judging

Excluding

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The 6 Seconds EQ Model

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Applying EQ Model

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The 8 Competencies EQ Model

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“He who knows others is wise:

He who knows himself is enlightened”

-Lao Tzu

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Enhance Emotional Literacy◦ Name and understand feelings

Recognize Patterns◦ Recognise your typical reactions

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Primal

Universal

Functional

InfectiousJoshua Freedman

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Emotions are chemicals that provide data

Emotions are a feedback system delivering information

Emotional literacy is the capacity to access and interpret that data

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Emotion Purpose / Signal A time I felt this …

What I wanted to do?

Joy Achieving Goals; Expanding Possibilities

Fear Uncertainty; Powerlessness

Anger Road is Blocked; Change Needed

Sadness Not achieving goals; Something important is missing

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Emotion Purpose / Signal A time I felt this …

What I want to do?

Acceptance Appreciation; Belonging

Anticipation Planning ahead; Seeking new situation

Disgust Something is unacceptable; Reject or move away

Surprise Reality is different to beliefs; Re-evaluate

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“What the Bleep” – let’s watch a 3 minute segment from the film.

Activity 4 – Perception of “Wedding Scene”

How the brain worksHow the brain works

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Triune BrainTriune Brain

Cortical BrainCortical BrainLimbic BrainLimbic Brain

Brain Stem

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Automatic Nervous System

Heart and lungs

Endocrine System

Spinal cord – motoring & sensory functions

Brain StemBrain Stem

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“High order” thinking

Synthesis / analysis

Logical & Spatial

Language & symbols

CortexCortex

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Emotional Headquarters

Emotions

Memory

Attention

Limbic SystemLimbic System

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The Limbic BrainThe Limbic Brain

Hippocampus Hippocampus pays attentionpays attentionThalamus -- air Thalamus -- air

traffic controllertraffic controller

Amygdala - reaction centreAmygdala - reaction centre

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How the Brain worksHow the Brain works

Illustration provided by Vancouver Coastal Health

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How our Brain worksHow our Brain works

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Brain OverloadBrain Overload Reaction ‘floods or overloads’ through the

brain and body, like spice to a stew

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Emotional ShortcutEmotional Shortcut

Thalamus CPUThalamus CPU Amygdala Emotional HQ

Amygdala Emotional HQ

Emotional StimulationEmotional

Stimulation ResponseResponse

Cortex Rational Thinking

Cortex Rational Thinking

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Be aware of triggers Prevention is better Think before reacting Channel thoughts in a more rational manner Create a distraction

What Can We Do?What Can We Do?

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Remember six favourite places Think of the first line of six songs Ponder six favourite romantic moments

Six Seconds = Flood subsides Better decisions

Tool 3 - Six Seconds PauseTool 3 - Six Seconds Pause

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Recognise PatternsRecognise Patterns

Unconscious Analytical

Unaware of own reactions. Viewed as not self-aware, gets stuck in same situations, maybe becomes a victim

Insightful into own behaviour. If combined with high

Consequential Thinking (the ability to evaluate the costs & benefits of own choices), can

create real self-mastery

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Video camera – reflection on an eventWantsReaction◦ Thoughts◦ Feelings◦ ActionWhen _______ , I ________Consequential Thinking◦ Cost & BenefitsConclusion

Tool 4 - Recognising Tool 4 - Recognising PatternsPatterns

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What am I feeling?

What options

do I have?

What’s my empathic and principled choice?

6 Seconds EQ Model in Action

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Wisdom lives within

No way is the way

The process is the content

Go For It!!!!

Fish don’t talk about water

Philosophy – 6 seconds Philosophy – 6 seconds approachapproach

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Practicing EQ in one area of your life will affect all the others.

SelfWorkRomanceFamilyCommunity

Action IdeasAction Ideas

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What is Emotional Intelligence History & Background Know Yourself Enhance Emotional Literacy Recognise Patterns How to incorporate in your life Tools & Techniques What are the next steps

SummarySummary

eq overview cb sb final 231119

Documents

eq emotional intelligence

low eq

overview of eq

seconds eq model

difference eq model

competencies eq model

josh freedman eq

practical eq tools