er hcmc 1314 - best er award (final)
DESCRIPTION
AIESEC HCMC is honored to present our application for National awards in ILEAD 2014TRANSCRIPT
Best ER AwardLC HCMC – Jan 2014
1. Relative growth
• RA: -28.12%• MA: -42.31%• RE: -32%
Compared to the previous term 2012
2. Goal achievement
• RA: 19/18 (105%)• MA: 8/19 (42.1%)• RE: 8/16 (50%)
3. Process performance
a) TN fee collection: ~ 50% on time
b) Fire fighting process (NPS): 1 case open and follow up well
c) Response rate (NPS): 43%
Incremental reminder response 57%
d) Matching efficiency: 1 – 1.5 month
4. Account management
a) Reporting to MC:
90% on time in cooperation with MCVPER/ICX & BD managers (excepts cooperation with VNG & Adecco), fulfilled 90% in overall (excepts the whole business accounts during Podio Auditing Week because of lacking HR capacity)
b) LC-MC cooperation:
Support MC in matching and doing service for 5 TNs
100% supported MC in making National newsletter, ER wiki, new contract, sales role model, joined Matching mania, Podio Auditing week, iGIP research, pricing research (90% of fulfillment)
100% supported MC in cooperation with partners such as VNG, Adecco
Role model in weekly update in ER sheet, led by Hans
Phat – NST – build matching foundation of AIESEC in Vietnam & do matching at national level
c) Usage of PODIO
d) TN taker endorsement: UT FLC - VASS
5. Quality
a) NPS score: matched 43 – realized 63 – completed 29
b) TN taker evaluation: 9 on average
c) Market research: - Sales: Input in ET segment- Matching: We have EP Pool Analysis periodically
(attached)
6. ER Contribution
a) Contracting: Gave feedback and joined discussion with Vyx and Diep
b) PODIO: Follow well before and after PODIO revising time. Late during the time set.
c) National Business Newsletter: Yes including content of iGIP, good case practice in recruitment and 1 ET TN endorsement
7. Innovation
National ER Dropbox: Share learning materials among ER network (sales material, B2B etc)
ER Bonding monthly – Happy Birthday member
MEC for sub-function: Sales, Matching, Service
Sales:- Did sales audit and involved alumni- Invited partner (BigEdu) and UEH teacher to educate salesmen about
Business Etiquette, Risk management- Proceed long-term engagement with partner (survey and package partner’s
need)- Learn B2B Marketing: How to surprise business partner? (involved
alumni working for marketing agency)
7. Innovation
Matching:- Involved member in 2nd interview with company- Utilized relationship with AIESEC Osaka (introduced 2
Japanese Eps)- Used Mailchimp and function to send individuals with
specific name
7. Innovation
• Service:- Updated new working process (work-permit, visa)- Intern uses intern guide book- Set meeting with intern to set expectations, prepare
culture shock, Q&A before coming to Vietnam- Organized intern education cycle (Vietnamese class, city
tour, cultural parties – 1 Vietnamese food/ week, countryside trips)
Thanks for your reading