erin thompson & shrivana mawren - cabrini health - mobilising 1200 private consultants
TRANSCRIPT
Mobilising 1200 Private Consultants
Erin Thompson, eMM Project Pharmacist, Cabrini Health
Shrivana Mawren, eMM Project Pharmacist, Cabrini Health
Cabrini Health: a snapshot....
Cabrini Malvern 508 bed acute care, emergency, coronary care, intensive care, maternity, paediatrics, day oncology, hospital in the home.
Cabrini Ashwood 90 bed residential aged care, medical, social, recreational , emotional and spiritual care.
Cabrini Prahran 22 specialist palliative care, medical, nursing, pastoral, allied health, home care.
Cabrini Brighton 141 beds, five theatres, high dependency unit, endoscopy, sleep centre, imaging, pathology, consulting suites.
Cabrini Rehabilitation 71 beds across two campuses, specialist in patient and out patient rehabilitation services.
Today’s Agenda
1. Mobility as a necessity and an enticement
2. Engaging and supporting new users
3. Training – how do we make eLearning work?
…..and a few key learnings.
Why mobility?
Few doctors are employed by Cabrini….
1,100 accredited doctors300 accredited anaesthetists
25 full time staff doctors120 part time, casual staff doctors
Many of our doctors…
Need to master systems and processes across multiple hospitals
Are not supported by Registrars or Interns who can absorb a process workload
Limited availability for meetings
Limited availability for training
Admit patients infrequently
Not always easy to contact
Not always on site
Our challenge
• To demonstrate the benefits
• To counter the objections
• To make transition painless
Our enticements
• Always with you
• Always available
Productivity
Convenience
Technological
• Take the time to become proficient
• Efficiency gains through use of protocols
• Integration with other Cabrini clinical tools
• Robust, reliable, well supported
• Component of Electronic Medical Record
How did we engage?
• We had outstanding executive support delivering a clear and consistent message: ‘MedChart or No Chart’
Peter Lowthian Executive Director of Medical ServicesSimon Woods Executive Director, Cabrini Malvern John Reeves Medical Director, Practicing AnaesthetistToni Grossi Chairman of Medical Staff, Practicing AnaesthetistAnne Zandegu Director of Nursing, Cabrini MalvernAmanda Footit Director of Pharmacy, Cabrini
We promoted the benefits
• Demonstrable reduction in medication errors
• Improved patient safety
• More efficient workflow –doctor : pharmacy : nursing
• More efficient prescribing (once the basics are mastered)
We understood our users...
We looked at discharges over the period Aug – Sept – Oct 2015, immediately prior to go liveAnd then at Mobility Suite UsageAdmitting doctors only, anaesthetists not included
35 docs had 61 – 99 patients (1027 patients in total )
39 docs had 100+ patients (2654 patients in total)
Potential champions – harness the energy of the early adopters,support the ‘laggards’ as they are equally influential.
Ensure these users are well informed and have easy access to support.
Work at maintaining contact with these users. They are occasional visitors and do not build their competency or confidence via frequent usage.
327 docs had fewer than 60 patients(5396 patients in total)
Doctors Patients
We understood their support needs…
time
Basic functionality
Complex workflows
Problem solvingMastery
Emotional Response
Apprehension
ConfidenceInefficiency
Frustration
Acceptance
Our less frequent visitors spend more time here…..and needed plenty of support!
Our champions quickly find themselves here…