erp implementation methodology

APPLY PMBOK TO ERP IMPLEMENTATION

Project Management à PMBOK

10/8/12 www.smartbiz.vn 1

q I. Managing Project & Effective PM q II. Project Management Body Of Knowledge

v II.1. PM Knowledge Areas & Process Groups v II.2. 9 Knowledge Areas -‐ ‘Things’

q Software Development Process


Table of Content


I.1. Managing Project q Why ERP-‐Implementation Fail: v Although selected “best” package, why is that we still have ERP-‐Implementation problems?

v Everything seems to point to the approach taken to manage the implementation project.

q Manage ERP Project v Identifying requirements v Establishing clear and achievable objectives v Balancing quality, scope, resources, risk, time and cost to produce a quality deliverable.

v Adapting speciYications, plans, approach to different concerns & expectations of various stakeholders.

DeJining Effective Project Management q “Effective Project Management requires that the project management team understand and use knowledge and skills from, at least, Jive areas of expertise” (PMBOK Guide, PMI) v Interpersonal skills v General management knowledge and skills v Understanding the project environment v Application area knowledge, standards and regulations

v The Project Management Body of Knowledge.


II.1. PM Knowledge Areas & Process Groups PM Process Groups / Knowledge Area Processes

Initiating Process Group

Planning Process Group Executing Process Group

Monitoring & Controlling Process Group

Closing Process Group

Project Management Integration

Develop Project Charter Develop Prelim Project Scope Statement

Develop Project Management Plan Direct and Manage Project Execution

Monitor and Control Project Work Integrated Change Control

Close Project

Project Scope Management

Scope Planning Scope Definition Create WBS

Scope Verification Scope Control

Project Time Management

Activity Definition & Sequencing Resource Estimating Duration Estimating Schedule Development

Schedule Control

Project Cost Management

Cost Estimating Cost Budgeting

Cost Control

Project Quality Management

Quality Planning Perform Quality Assurance

Perform Quality Control

Project HR Management

Human Resources Planning Acquire Project Team Develop Project Team

Manage Project Team

Project Communications Management

Communications Planning Information Distribution Performance Reporting Manage Stakeholders

Project Risk Management

Risk Management Planning Risk Identification Qualitative / Quantitative Risk Analysis Risk Response Planning

Risk Monitoring and Control

Project Procurement Management

Plan Purchases and Acquisitions Plan Contracting

Request Seller Responses Select Sellers

Contract Administration Contract Closure


II.1. PMBOK Processes


II.2. Knowledge Areas -‐ ‘Things’ q An area of project management deYined by its knowledge requirements and described in terms of its associated process, practices, inputs, outputs, tools and techniques

q IdentiYied knowledge areas (the ‘things’) v Integration: to accomplish project objectives v Scope: deYines & controls what is/isn't included in project v Time: required for the timely completion of a project v Cost: planning, estimating, budgeting & controlling costs v Quality: quality policies, objectives & responsibilities v Human Resource: organize and manage the project team v Communications: ensure project info is timely & appropriately v Risk: increase/decrease probability-‐impact of positive/negative v Procurement: purchase/acquire products, services or results

Timeline for ASAP Implementation Methodology

Project Preparation Final

Preparation

Project Preparation

Review

Project Preparation

Review

Blueprint Review

Blueprint Review

Realization Review

Realization Review Final

Preparation Review

Final Preparation

ReviewGo Live & Support Review

Go Live & Support Review

RealizationGo Live &SupportBusiness

Blueprint

PM Reviews an integral part of project quality management: n  PM Methodology Roadmap: Planning Phase à Management Plan Development

à Develop Project Quality Management Plan.

n  Roadmap: General Project Management deliverable group under Phase Sign Off.


PM Review Delivery Roadmap

RemoteRemote

Prepare InterviewsPrepare

Interviews

Information Sheet

Project Documents

Interview Agenda

Prepare InterviewsnStudy DocumentsnPrepare Questionnaire

On site visit2nd day


Functional Teams

Technical Teams

End-User Training & Documentation

De Briefing Presentation

Closing Closing

Discuss final version of report

Customer Survey

Customer Sign Off

Lessons Learned and Archiving

On-SiteOn-Site

Review AnalysisReview Analysis

Executive Summary

Presentation

Review Report

On site visit1st day


Kick Off

Project Management

Team

Functional Team

Change Management

RemoteRemoteRemoteRemote


Interviews

Information Sheet

Project Documents

Interview Agenda



Interviews

Information Sheet

Project Documents

Interview Agenda




Functional Teams

Technical Teams





Functional Teams

Technical Teams



Closing Closing


Customer Survey

Customer Sign Off


Closing Closing


Customer Survey

Customer Sign Off


On-SiteOn-Site


Executive Summary

Presentation

Review Report


Executive Summary

Presentation

Review Report



Kick Off

Project Management

Team

Functional Team

Change Management



Kick Off

Project Management

Team

Functional Team

Change Management

RemoteRemote


Phase-‐1 Project Preparation


Phase-‐ 2 Business Blueprint


Phase-‐3 Realization


Project Plan Outline for Realization


Phase-‐4 Final Preparation


Phase-‐5 Go Live & Support


Technical SolutionDeliverables

SAP Delivery Management Deliverables (internal)

Customer’s SolutionDeliverables

Standard Project Deliverables

WBS Template(ASAP Implementation)

5Go Live and

Support

Technical Solution Management

Project Management

Integrated Solution Readiness

4Final Preparation

Project Management



Training

Lifecycle Data Management

Organization Change Mgmt

2Blueprint

Project Management

Training




Business Process Requirements,

Design, Configuration and

Testing

1Project

Preparation



Project Management



Testing

Training

3Realization




Project Management



Testing


Training

SAP Delivery Management







SafeguardingServices

Services

Services

Services

Services

Services

ASAP WBS Template


1Project

Preparation


Business Process Requirements, Design,

Configuration and Testing

Training


Org. Change Management

Project Management


1.6.1Inventory of Legacy

Systems

1.4.1Business Scenario

and Process Inventory

1.7.1.2System Landscape

Document

1.7.1.3Initial Hardware Sizing Proposal

1.7.1.1Solution Landscape

Deployment Plan

1.7.1.6Project Support

Tools and Systems

1.8.1.1Project Team Train.

Plan

1.8.2Preliminary End-

User Training and Documentation

Strategy

1.5.1Change Charter

1.5.2Initial Stakeholder

Mapping and Business Readiness

Assessment

1.5.3.1Sponsorship

Strategy

1.1.1Phase Startup

1.1.2Project Initiation

1.1.3Project Management

Plan Start-Up

1.1.4Exec./Mon./Cont.

Results

1.1.5Phase Sign-Off

1.5.3.2OCM Organization and Change Agent

Network

1.5.4.1Communication Plan

1.5.4.2Initial Announcement

1.5.5.1Organizational

Alignment Strategy

1.5.5.2Social Contract

1.5.6Project Team

Change Management

1.8.1.2Trained Project Team (Level 1)

1.7.1.7Project Team

System Authorization Standards

1.7.1.8High-Level

Integration Strategy

1.7.1.10Transport Strategy

1.7.1.9Messaging

Landscape Strategy

Safeguarding Services

1.1.5.3PM Review

Service Report

1.6.2Strategy For Legacy

Data Conversion

Product specific deliverables (EP, MDM and XI)

ASAP WBS Template: Project Preparation


Project Management

1.1.1Phase Startup

1.1.2Project Initiation


Plan Start-Up


Results

1.1.5Phase Sign-Off

1.1.1.4Handoff Checklist from Pre-project

activities

1.1.1.2Detailed Phase

Schedule

1.1.1.1Phase Resources

Allocation

1.1.1.3Phase Kickoff

Meeting

1.1.2.1Business Case

1.1.2.2Project Charter

1.2.1Project Strategic

Framework

1.1.2.3Scope Statement

1.1.3.6Project Team Organizational Chart, Project

Team Roles and Responsibilities

1.3.1.1SAP Solution Manager

Usage Guidelines

1.1.3.1Project

Management Plan

1.3.1.6Additional Project Tools

1.1.3.7Project Team On-Boarding Package

1.1.3.2Monitoring/

Controlling Plans1.3.1.7

Software System Configuration Standards

1.3.1.2Project Documentation

Standards

1.1.3.8Project Contract

Inventory

1.1.3.3Prelim. WBS and WBS Dictionary

1.3.1.3Issue and Escalation

Management Procedure

1.1.3.4Project Schedule

1.3.1.4Initial Development

Management Standards

1.1.3.5Project Budget

1.3.1Implementation

Project Standards

1.3.1.5SAP Services

Deployment Plan

1.1.4.4Issue Log

1.1.4.7Team Member Evaluations/Appraisals

1.1.4.10Contractual Changes

1.1.4.5Risk Register

1.1.4.8Communications Matrix (updated)

1.1.4.2Requests for

Change

1.1.4.6Deliverable Acceptance Documents

1.1.4.9Status Reports

1.1.4.3Change Log

1.1.5.2Lessons Learned

Log

1.1.5.3Phase Completion

Check (internal)

1.1.5.1Closed Contracts

1.1.2.4Schedule for

Project Planning

1.3.2Standards Meeting

1.3.1.8Enhancement and

Modification Standards

1.3.1.9Support Package and Upgrade Standards

1.3.1.10Change Request and

Transport Management Standards (CTS)

1.3.1.11Testing and User-Acceptance

Standards

1.3.1.12Preliminary Post-

implementation Service and Support Standards

1.3.1.13Integration Conventions

1.1.5.4Phase Sign-Off

Document

Project Preparation – PM Work Stream


2Blueprint

Project Management


Training





2.2.2Sponsorship Engagement

2.2.3.1Key Messages for Blueprinting and Program outlook

2.2.1Org. Change

Management Plan


2.3.1.2Updated Project Team Training

Plan

2.10.1Technical and Integration

Design

2.10.2Development Environment

2.8.2System Authentication

Concept

2.10.3System Administration

Procedures

2.8.1Authorization

Requirements and Design

2.10.4Support Procedures

2.7.1Lifecycle Data

Management Strategy

2.6.1.2Scenario 1

2.6.1.3Scenario 2-n

2.1.1Phase Startup


Results.


Plan Completion

2.1.4Phase Sign-Off

2.2.3.2Tactical

Communication Plan

2.2.5 Project Team Change Mgmt

2.4.1Business Org

Structure

2.4.2General Settings &

Master Data


2.1.4.3PM Review

Service Report

2.11SAP Feasibility

Check

2.2.4 Organizational

Alignment

2.3.2End-User Training

and Documentation

Strategy

2.4.3.1Business Scenario

Workshop Schedules


Overview

2.6.1.1Business Process

Workshop Schedules

2.6.1.2.1Process #1

2.6.1.2.1Scenario

Requirements

2.6.1.2.2Process #2-n

2.7.2Data Cleansing

Procedures

2.7.3Conversion

Development Requirements

2.7.2Conversion

Requirements

2.10.5Project IMG

2.6.2Integration Scenario

Specification


2.4.4BI Strategy definition

2.6.4BI Requirements

2.6.5Portal Content Requirements

2.6.6Portal Framework

Requirements

2.6.7.1Business Blueprint

2.6.7.2Baseline Scope

2.6.7.2Detailed

Transactional Scope

2.6.8.1Knowledge Transfer Workshop

for Global Delivery Team

2.9Development Standards and Approved Development Work

2.6.1.2.1.1Business Process

Requirements Documents


Models

2.6.1.2.1.3Development Requirements

Product specific deliverables (BI, EP, MDM and XI)

WBS Template: Business Blueprint


Project Management

2.1.1Phase Startup


Plan Completion


Results

2.1.4Phase Closure &

Signoff


Schedule


Allocation


Meeting

2.1.3.1Project Management

Plan (Updated)


2.12.8Communications Matrix (updated)

2.1.2.2Requests for

Change


2.1.2.6Deliverable

Acceptance Docs

2.1.2.9Quarterly

Operations Reviews

2.1.2.3Change Log



2.1.2.4Issue Log

2.1.4.2Lessons Learned Log and Project Debrief


Check (internal)



(Updated)

2.1.3.2Monitoring/Controlling

Plans (Updated)


(Updated)

2.1.3.5Business Case

(Updated)


Document

Business Blueprint – PM Work Stream


Business Process Requirements, Design, Configuration and Testing

2.4.1Business Org

Structure

2.4.2General Settings &

Master Data


Overview

2.6.1.1Business Process

Workshop Schedules

2.6.1.2.1Scenario Requirements

2.6.5Portal Content Requirements

2.6.7.1Business Blueprint

2.6.8.1Knowledge Transfer Workshop for Global

Delivery Team



2.6.1.2.1.3.1Forms

Requirements

2.6.1.2Scenario 1

2.6.1.2.1Process #1

2.6.1.2.2Process #2-n


Models


2.6.1.2.1.3.2Reporting

Requirements

2.6.1.2.1.3.5Miscellaneous Development Requirements

2.6.1.2.1.3.3Interface

Requirements

2.6.1.2.1.3.4Workflow

Requirements


Workshop Schedules


Specification

2.4.4BI Strategy definition

2.6.4BI Requirements


Requirements

Product specific deliverables (BI, EP and XI)

2.9Development

Standards and Approved

Development Work

2.9.1Conceptual Design of Developments

2.9.2Development

Guideline

2.9.3.1Work Estimates

2.9.3.2List of Approved

Development Objects

Business Blueprint – Business Process Requirements, … Work Stream




2.6.1.2Logistics and Warehouse

2.6.1.2.1Inventory

Management

2.6.1.2.2Warehouse

Management

2.6.1.2.3Physical Inventory

2.6.1.2.4GTS (Custom

Documentation)

2.6.1.2.1Scenario

Requirements

2.6.1.2Quote to cash

2.6.1.2.1Quotations

2.6.1.2.2Order

Management

2.6.1.2.3EDI

2.6.1.2.4Shipping

(outbound)

2.6.1.2.4Invoicing

Customer WBS Template: Blueprint Example (1)

This structure will be further de-‐composed to detail the deliverables for each business process. See the next two examples for details.






2.6.1.2.1.3.1Forms

Requirements

2.6.1.2Plan to produce

2.6.1.2.1Product Data Management

2.6.1.2.2Production &

Procurement Plan


Models



Requirements



Requirements

2.6.1.2.1.3.4Workflow

Requirements

2.6.1.2.3Production Exec &

Control

2.6.1.2.4Quality

Management

2.6.1.2.4Maintenance Management







2.6.1.2.1.3.1Forms

Requirements

2.6.1.2Logistics and Warehouse

2.6.1.2.1Inventory

Management

2.6.1.2.2Warehouse

Management


Models



Requirements



Requirements

2.6.1.2.1.3.4Workflow

Requirements

2.6.1.2.3Physical Inventory

2.6.1.2.4GTS (Custom

Documentation)



3Realization


3.9.2Technical

Operations and Handover Strategy

3.14Integration Test

3.9.1.2Preliminary

Cutover Plan


3.10.1.2Data

Dependencies, Conversion Time,

and Sequence Map

3.10.1.1Conversion Technical

Specifications



3.12Final Configuration


3.11.2System Authentication

3.16.2Production Environment

Design and Setup

3.17.3Test Environment and

Test Scripts

3.17.1Preparation for

Performance Test

3.8.1Quality Assurance

Environment

3.9.1.1Preliminary Production

Support Plan

3.11.1System User Roles and

Authorizations


3.2.4Organizational

Alignment

3.2.3Communication

during Realization


Project Management

Training


and Documentation

Plans and Templates



and Documentation

Content, Data, and System

Environment

3.3.1.1Refined Project Team Training

Schedule

3.1.1Phase Startup


Results


Plan Updated

3.2.1Updated

Organizational Change

Management Plan

3.2.5 Project Team Change Mgmt

3.16.1Production

Infrastructure Ready

3.17.2Performance-Test Plan

3.5Baseline

Configuration

3.1.4Phase Sign-Off


3.1.4.3PM Review

Service Report

3.15SAP Technical

Integration Check



Schedule and Logistics

3.16.1.1Data Center Ready

for Production

3.16.1.2Updated IT

Infrastructure Doc.

3.17.4System Test Plans

3.17.4.2System Administration

Test Plan

3.17.4.1Failure Test Plan

3.17.4.3Printing and Faxing

Test Plan

3.17.4.4Disaster Recovery Test

Plan

3.17.4.5Regression Test Plan

3.17.4.6Backup-and-Restore

Test Plan

3.17.4.7Connectivity Test Plan

3.10.1.3Completed

Programmatic Data Conversions

3.10.1.4Completed Manual Data Conversions

3.10.1.5Test Results of

Data Conversions

3.10.1.6Documented Data

Conversions

3.10.2.1Archiving Strategy

3.10.2.2Archiving

Procedures

3.10.2.3Tested Archiving

Procedures

3.18.1SAP GoingLive Check: Analysis

Session

3.18.2SAP GoingLive

Check: Optimization

Session

WBS Template: Realization Work Stream


3.1Project Management

3.1.1Phase Startup


Signoff


Schedule


Allocation


Meeting


Log


Check (internal)



Results


3.1.2.2Requests for Change

3.1.2.7Team Member

Evaluations/Appraisals


3.1.2.3Change Log

3.1.2.8Communications Matrix

(updated)

3.1.2.6Deliverable Acceptance

Docs

3.1.2.4Issue Log

3.1.2.9Quarterly Operations

Reviews


Plan Updated


3.1.3.1Project Management Plan

(Updated)


Plans (Updated)


(Updated)

3.1.3.4Project Budget (Revision)

3.1.3.5Blueprint Document

(Updated)


Document

Realization – PM Work Stream



3.12Final Configuration

3.5Baseline

Configuration

3.5.1.1Refined Baseline

Scope

3.5.1.2Baseline

Configuration Plan

3.5.1.3.1.1General Settings

3.5.1.3.1.2Organizational

Structures

3.5.1.3.1.3Master Data

3.5.1.3.2Configured and Tested

Scenario #1

3.5.1.3.2.1Process #1

3.5.1.3.2.2Process #2

3.5.1.3.3Configured and Tested

Scenario #2 (to n)

3.5.1.3.2.1.1Baseline

Configuration

3.5.1.3.2.1.2Business Process

Procedures

3.5.1.3.2.1.3Baseline Test

Cases

3.5.1.3.2.1.4Baseline Test Plan3.5.1.4

Baseline Test Results/Updated

Baseline Test Cases

3.5.1.5Baseline Issues

List

3.5.1.6Migrated Baseline

SAP Software System

3.5.1.7Refined Project IMG

3.5.1.8Baseline Confirmation

3.7.1Portal Content


Configuration

3.7.3Content and Integration

Development

3.7.4Portal User Interface and

Personalization


Configuration

Product specific deliverables (EP, MDM and XI)

3.12.1Final Configuration and

Development Cycle Plan

3.12.2Confirmed Configuration and

Development for Cycle n

3.12.2.1Refined Scope for

Cycle n

3.12.2.2Configuration and

Development Workshop Schedule

for Cycle n

3.12.2.3Configuration and Development Plan

Approval for Cycle n

3.12.2.4Configuration and

Development Workshops for Cycle n

3.12.2.5Configured and

Tested Scenario #1

3.12.2.6Configured and Tested

Scenario #2 (to n)

3.12.2.8Migrated Configuration

and Development to QA for Cycle n

3.12.2.9Cycle Test Results/

Updated Configuration Test Cases for Cycle nn

3.12.2.10Confirmation of

Configuration and Development for

Cycle n

3.12.2.5.1Process #1

3.12.2.5.2Process #2 (to n)

3.12.2.5.1.1Final Configuration


Procedures

3.12.2.5.1.3Unit Test Cases

3.12.2.5.1.4Unit Test Plan

3.12.2.5.1.5Unit Test Results

3.12.2.5.1.6Completed

Development Objects

3.12.3Realization of the Enterprise

Data Warehouse

3.12.2.5.1.6.1Form (n)

3.12.2.5.1.6.2Report (n)

3.12.2.5.1.6.3Interface Program

(n)

3.12.2.5.1.6.4Enhancement Program (n)

3.12.2.5.1.6.5Workflow (n)

3.12.2.5.1.6.6Miscellaneous

Development (n)

Technical Specifications

Created Form

Test Results

Documented Form


Created Report

Test Results

Documented Report


Created Interface

Test Results

Documented Interface


Created Enhancement

Test Results

Documented Enhancement


Created Workflow

Test Results

Documented Workflow


Created Misc. Dev.

Test Results

Documented Misc. Dev.

Product specific deliverables (BI)

Realization – Business Process Configuration and Testing Work Stream



3.9.2Technical

Operations and Handover Strategy

3.14Integration Test

3.9.1.2Preliminary

Cutover Plan

3.14.1.1Final Integration

Team

3.14.1.2Final Integration Test

Logistics


Cases/Scenarios

3.14.1.4Preliminary Portal Performance Test

Cases


Plan Approval

3.14.1.6SAP Software

System Handover from Global Delivery

3.14.1.7Migrated and Frozen

SAP Software System

3.14.2.1Integration Test

Results - Cycle 1

3.14.2.1.1Tested Scenario #1

3.14.2.1.2Tested Scenario n

3.14.2.2Functional User Acceptance Test Results - Cycle 2 3.14.2.2.2

User Acceptance of Scenario n

3.14.2.2.1User Acceptance of

Scenario #1

3.14.2.3Preliminary Portal Performance Test

Report

3.14.2.4Portal User

Acceptance Report

3.14.2.5Resolved

Integration Test Issues

3.14.2.6Final Integration

Test Sign-Off

Product specific deliverables (EP)

Realization – Integrated Solution Readiness Work Stream


Customer WBS Template: Realization Example (2)


4Final Preparation

Project Management


Training




4.2.1Updated OCM

Plan


4.2.3.1Key Messages for

Go-Live

4.3.1Trained End Users

4.5.1Established Functional

and Technical Production Support

4.5.3Approved System Tests

4.5.4Production Software

Loaded

4.4.1Fully Simulated Data Loads to Production

4.8.1Production Data

Loaded

4.8.2Production

Cutover Sign-Off

4.1.1Phase Startup


Results


Plan Updated

4.5.2Approved Performance

Tests

4.4.2Final Production Data

Load

4.1.4Phase Sign-Off

4.2.3.2Communication Plan for Go-Live


4.7SAP Operations

Readiness Assessment

4.6SAP Solution

Management Optimization


4.1.4.3PM Review Service

Report

WBS Template: Final Preparation



4.1.1Phase Start-Up


Signoff


Schedule


Allocation


Meeting


Log


Check (internal)



Results


4.1.2.2Requests for

Change

4.1.2.8Communication Matrix Updates



4.1.2.3Change Log

4.1.2.9Quarterly

Operations Reviews

4.1.2.6Deliverable Acceptance Documents

4.1.2.4Issue Log



Plan Updated

4.1.3.1Project Management Plan

(Updated)


Plans (Updated)


(Updated)

4.1.3.4Project Budget (Revision)

4.1.3.5Blueprint Document

(Updated)


Document

Final Preparation – PM Work Stream



4.5.1Established

Functional and Technical Production

Support

4.5.3Approved System

Tests

4.5.4Production

Software Loaded

4.5.2Approved

Performance Tests

4.5.1.1User Support Implemented

4.5.1.2Solution

Management Procedures

4.5.1.3Monitoring Procedures

4.5.1.4Systems and Application

Handover to Support

Organizations

4.5.1.5Complete IT Infrastructure

Document

4.5.1.6Change Management

Document for Production

4.5.1.7Refined Production

Support Plan

4.5.1.8Established Help

Desk Organization

4.5.1.9Reorganized

Production Support Team

4.5.1.10Long-Term Support

Strategy

4.5.3.1Failure Test Results

4.5.3.2System Administration

Test Result

4.5.3.3Printing and Faxing Test

Result

4.5.3.4Disaster Recovery Test

Result

4.5.3.6Backup-and-Restore Test

Results

4.5.3.7Backup-and-Restore Test

Results

Final Preparation – Technical Solution Management Work Stream


5Go Live and

Support

Project Management


5.3.1.1Issue Log Resolution

5.1.4Final Customer

Acceptance

5.3.1.2Production Validation

Results


5.2.1Sponsorship Commitment

to realize the benefits

5.2.2Organizational Alignment

- Making Changes last

5.2.3Communication after Go-

Live

5.1.1Phase Startup


Results

5.5.2Project Closure

5.1.3Project

Management Plan Updated

5.3.1.3Follow-Up Training

5.3.1.4Business Operations

System Change Management

5.3.2Postimplementation Long-Term Support


5.6.1SAP GoingLive

Check: Verification Session


5.1.4.2PM Review

Service Report

5.7SAP EarlyWatch

Check

WBS Template: Go Live and Support



5.1.1Phase Startup

5.1.4Final Customer

Acceptance


Schedule


Allocation


Meeting


Check (internal)

5.1.4.3Deliverable

Acceptance Docs


5.1.2Phase Exec./Mon./

Cont. Results


5.1.2.8Communications Matrix

(Updated)

5.1.2.2Requests for

Change

5.1.2.6Deliverable

Acceptance Docs

5.1.2.9Quarterly Operations

Reviews

5.1.2.3Change Log

5.1.2.7Team Member

Evaluations/Appraisals


5.1.2.4Issue Log


Plan Updated

5.5.2Project Closure

5.1.3.1Project Management

Plan (Updated)


Plans (Updated)


(Updated)


(Revision)

5.5.2.1Project Survey Results

5.5.2.2Customer Satisfaction Survey

Results

5.5.2.3Consolidated Lessons Learned

Log and Project Debrief

5.5.2.4Project Closeout Report and

Presentation

5.5.2.5Team Member Evaluations/

Appraisals

Go Live and Support - Project Management Work Stream


THANK YOU


erp implementation methodology

Technology

implementation project

project management pmbok

project monitor

project charter

project info

project vtime

project vcost

project management team