ESP Course Syllabus

Interviewing Techniques for Job Searcher Prefaration

By : Edi Suprayetno

Course Participants : College graduation

Program/ Major : Business Management

Students’ Input : Able to communicate in Basic General English

Number of Students : 6 Students

Time : Evening Class

Place : Indoor and Outdoor

Type : Private Class

Course fee : Rp. 250.000/ students/month

Length of Course : 2 Months (16 meetings)

Time allocation : 1,5 hour per meeting

Course Description: Interviewing Techniques is an applied course designed to

develop basic relationship building, interviewing, reporting, problem-solving and

decision-making skills with diverse clients. The focus is on fundamentals and

techniques that cut across multiple interviewing situations.

Required Textbook:

Stewart, C.J.. & Cash, W.B. Jr. (2006). Interviewing: Principles and Practices. 11th

Edition. . McGraw Hill Publishing. ISBN: 0-07-298-776-6.

Course Objectives:

After joining the course students hope will be able to :

1. Examine and understand the formulation and use of various types of question in

various practices.

2. explore various approaches in job interview and able to answer the interviews

question fluently based on the the field the apply.

3. Pass the job interview and get the job they apply.

Learning Activities

Meeting Topics Resources Activities1 - 2 Introduction to job

Interviewingo Definition of

Interviewingo Types of

Interviewso Barriers to

interviewingo Basic

interviewing skills – Attending, Active Listening

o

Stewart and Cash Chapter 1, 2,

Discussion Questions: Role play : In partner act a job interview1. Consider an instance when you were

interviewed — for example, a job interview, school admission, school project, or sports event. Jot down the things that stood out in this interview: Things that made it difficult or

uncomfortable Things that made it welcoming and

comfortable Types of questions you were asked

On the basis of your memory:a. What were the characteristics of the

interviewer?b. What made the interview memorable?c. Had you been the interviewer, what would

you have done differently?

3 - 4 Interpersonal Communicationo Relationshipo Collaborativeo Self in

Relationshipo Environmental

Impact on Relationship

o Verbal and Nonverbal Interactions

o Role of Diversity

o Empathyo Demonstrating

Understanding o Feedback

Formulating interview questions

Situation and Contexto Time of Day,

Week, and Year

o Placeo Surrounding

or Settingo

Stewart and Cash Chapter 3

Discussion Questions: role play

1. Imagine you are an eyewitness to an incident. You have been asked to be interviewed. Please respond to the following situations:

You are asked to come to the office of the interviewer, located far from where you live. The traffic is heavy, and you have to park a couple of blocks away. The office is in a dirty building, you don’t have directions provided. There is no one to greet you, and you aimlessly wander around until you reach a room with a number of cubicles and messy desks. You spot the individual you agreed to meet behind a desk. The person greets you warmly and invites you to sit down.

You are at home when the incident takes place. You have been so busy that you have been unable to even tidy up the house. You are just about to start dinner and have a paper due in the morning.

You have an interview at a professional office close to your home. There is parking in the building and a directory when you enter. You walk into a professionally decorated office with a staff member who greets you and calls you by name.

In each of the given scenarios:a. How might you feel before being

interviewed?b. How might the surroundings affect the

Page 2

interview?c. Which scenario is best suited for an

interview, and which is the worst suited? Why?

Assignments:

1. A short 2-3 page reflection paper summarizing a fifteen minute interview of your choice. a. Conduct a 15-minute

interview with anyone and on a topic of your choice.

b. Submit the questions that you used in your interview and provide a general summary explaining how effective you were in probing and obtaining information based on the level of response from the interviewee.

c. Write down your thoughts regarding the following:i) What type of

interview did you conduct?

ii) How effective do you think you were in probing and obtaining information? Explain.

iii) Do you think your way of interviewing applies to any profession? Why?

5-6 Structuring the Interviewo Planning o Opening

Techniqueso Body of the

Interview Closing the

interview Handling

difficult situations

Questions and Their Useso Open-Closed

Questions

Stewart and Cash Chapter 4

Discussion Questions: Role Play

1. Kelsie is a newspaper journalist planning to interview several individuals regarding their experiences as students at a local university a. How should Kelsie prepare for this task?b. Outline his game plan and possible

questions for the interviewsc. What might be some challenges?

2. Elliott is employed at a local hospital as a nurse. He interviews a woman after a minor tour bus accident. She is a visitor from another country and speaks another language, so Elliott asks one of the other passengers to interpret

Page 3

o Primary-Secondary Questions

o Neutral-Leading Questions

o Problems with Question Formation

o Bipolar or Yes-No Questions

o Multiple Questioning at Once

o Leading Questions

o Loaded Questions

o Irrelevant Questions

o Ineffective Probing

o

some of the questions he needs to ask.a. What difficulties is Elliot likely to face?b. How might this influence rapport during

the interview?c. How might it influence the information

obtained during the interview?d. How might it influence the interviewer’s

behavior?e. How might it influence the interviewer‘s

interpretations, or how might the interviewer account for bilingualism when making observations and interpretations?

f. What are the ethical considerations you might be concerned about?

Assignments:

Plan your informational interviewing session and make an appointment with a professional of your choice.

The purpose of the interview is to learn about the operational aspect of the professional role and gain an understanding on the associated professional life.

7 - 8 Survey Research

o Using interviews for data collection in survey research.

o Structuring research questions.o Analyzing

interview data for research purposes.

Stewart & Cash, Chap. 6

Discussion Questions:

1. John has been contracted to develop a survey to explore a community’s beliefs about immigration. What might be some important considerations John should take into account to make sure he designs a survey and survey process that is culturally sensitive and representative of the community?

Assignment:Class topic: Fast Food Restaurant Satisfaction Survey 1. Review an example of types of questions asked and how answered in some sample fast food surveys (e.g., http://www.smartgirl.org/reports/2217380.htmlhttp://www.questionpro.com/akira/showSurveyLibrary.do?surveyID=237&mode=1 )2. The class will decide on

some aspect(s) of satisfaction to survey (e.g., facilities, food, service, etc.). The class will then decide what key pieces of

Page 4

information they want from the survey. Next, the class will decide what format of questions they want to use in the survey. Also, the class will decide whom they want to survey (e.g., specific age groups, for specific restaurants, etc.)

3. Each member of the class will write at least five questions to be included in the first survey draft.

4. The class will then evaluate all the questions and select the best for the final survey that will provide the information that is needed, while also being well-written, not too long, easily administered, etc.

5. The class will consider whom to ask to complete the survey and how representative are they of people who eat at fast food restaurants, etc., and a game plan for how to find people who meet your criteria.

6. Each member of the class will ask at least five people, according to the protocol arrived at by the class, to complete the survey. Each class member will turn in his/her results.

7. The class will compile and summarize the results of the survey.

9 - 10 o Employment

and Recruiting Interviews

Stewart and Cash Chapter 7 and 8

Discussion Questions:

1.Melissa is employed as a human resource executive of a large corporation. Three individuals from one of the smaller departments apply for a leadership position. Melissa is asked to assess the three candidates who are all equally qualified.

She decides to develop interview questions, observe their work, and consider testing materials that will help objectively identify who might be more successful in the new position.a. How might these three assessment

methods assist in identifying the most appropriate candidate?

b. How might Melissa organize her interview to obtain the most helpful information?

Page 5

c. What techniques can Melissa utilize? d. Given that the individuals are equally qualified, what areas might Melissa focus on to help determine the best fit for the leadership position? e. What would make the interviews/assessment of these individuals different from interviewing individuals who are not equally qualified for a position? f. How might the interview/assessment be differentYou are employed in a human resource department and your job is to conduct the exit interviews of individuals leaving the company.

2.Today you are going to interview Julie, a 62-year-old woman, retiring after 42 years with the company. She has worked in the same department throughout her career, outlasting many others who have come and gone. She is a great historian of the events in and the evolution of the company over the decades. a. Develop a list of questions that would be important to ask during the exit interview. b. Why did you choose these questions and how will they help you gain the information you need and facilitate closure for Julie. c. Discuss any ethical concerns that could arise.Assignments:

Assignment:Create a list of the most valuable types of information to be gathered during a job interview of a candidate for a job.Create questions that will collect this information when posed verbally in a face-to-face interview.What are some considerations to make sure that questions are (1) legal, and (2) unbiased?

11 - 12 o Performance

interviewso Establishing

objectives and giving constructive feedback

o Persuasive and sales interviews

o Negotiation Skills

Stewart and Cash Chapter 9, 10, 11

Discussion Questions: role play1. Sally, a manager at a local retail chain, has

been supervising a group of employees for the past seven years. There have been complaints about Michael — one of the chains’ employees — arriving late for work. Sally has confronted Michael over the years, attempting to encourage him to change his work ethics.

One day, a customer files a complaint with Sally, stating that she had to wait 15 minutes for the store to open because no one was there. Sally is upset about the phone call and quickly calls Michael into the office.a. Discuss what is likely to impede Sally

from being objective in this situation.

Page 6

b. How can this lack of objectivity influence communication and intervention?

c. Provide an example of when your personal objectivity was challenged, how you handled it and what impact it had on the given situation?

d. If it were found that Michael was not responsible for the incident, how might that change Sally’s view of Michael?

Assignments:

Assignments1. Informational Interview

Paper Due

2. Plan, conduct, and analyze a volunteer interview due next week

See attached guidelines for the analysis of the interview.

13 - 16 o Counseling and health Care Interviews

Counseling approaches

Goals of counseling interviews

Phases of a counseling interview

Ethical Issues in counseling

o

Stewart and Cash Chapter 12-13

Discussion Questions:2. Joe, a counselor in private practice, has been

counseling Liza for the past three weeks. During each visit, Liza’s story is a repetition of the earlier weeks, discussing similar events and leading to identical outcomes: she discusses the issues she faces with her boyfriend, the ensuing arguments, and the resulting frustration she feels. Joe interprets her story as having themes and discusses with Liza the possible meaning or core issues.a. What are some of the areas Joe may

consider in determining themes? How should Joe interview Liza to identify the recurring themes? How should Joe discuss his thoughts with Liza?

b. What will happen if Joe doesn’t demonstrate to Liza that he has heard and understood her “story”?

c. What concerns might you have if Joe refers Liza to another therapist based on his belief that counseling is not progressing because Liza continues to repeat same “story”?

2. David, a seasoned counselor in a local community health setting, has been working as a counselor for many years.

a. Describe the benefits and opportunities if David were to obtain one of the following types of supervision:

Individual Supervision: One-to-one supervision by an individual with more experience.

Group Supervision: Supervision by more experienced colleagues.

Peer Supervision: Two or more colleagues sharing feedback and

Page 7

support.b. What are the strengths and drawbacks of each of these models of supervision?

3. What are some ethical considerations regarding types of information gathered in counseling settings and the protection of that information?

Assignments:

1. Final Project Interview Analysis Due

Page 8