etihad hospitality in economy

7/25/2019 Etihad Hospitality in Economy

1/86


2/86


3/86


4/86


5/86


6/86


7/86


8/86


9/86


10/86


11/86


12/86

o

o

o

o

o

o

o

o

o
http://www.google.ae/imgres?q=picture+of+etihad+child+meal&start=512&biw=1311&bih=548&tbm=isch&tbnid=TTB85-7tga5flM:&imgrefurl=http://www.matthewparrishdesign.co.uk/&docid=sQdEkkbJtm0EMM&imgurl=http://www.matthewparrishdesign.co.uk/wpress/wp-content/uploads/2013/03/etihad-1.png&w=657&h=343&ei=iAvgUaOrCM3fOKqkgfAH&zoom=1&iact=hc&vpx=2&vpy=284&dur=344&hovh=162&hovw=311&tx=179&ty=116&page=23&tbnh=135&tbnw=251&ndsp=24&ved=1t:429,r:24,s:500,i:76


13/86

o

oo

o

o

o

o

o

o

o


14/86


15/86

o

o

o


16/86

o

o

o

o

o

o

o


17/86


18/86


19/86


20/86

o


21/86


22/86


23/86


24/86


25/86

o

o

o


26/86

o

o

o

o

o

o

o

o


27/86

o

o

o

o

o

o

o

o

o

o


28/86

o

o

o

o

o

o

o

o

o

o

o

o

o

o

o


29/86

o

o

o

o

o

o

o


30/86

o

o

o

o

o


31/86

o

o

o


32/86


33/86


34/86

HALF BAR CART Top of the Cart:

TOP OF CART

1 DRAWER with:o2 wines (red and white)o2 soft drink bottleso1 diet soft drink bottleo1 bottle of wateroSpirits (rum, whiskey, gin and vodka

with lids)oIce bucket with ice tongso2 stacks of tumblers

1 BAR WORKTOP with:oLemon and orange slices

with sugar tongs

SADDLE RACK

4 juices (full selection)

Napkins (in plastic)

INSIDE

TOP DRAWER with:

Savoury snacks

Salt and pepper sachets

Swizzle sticksWorcestershire and

Tabasco


35/86


36/86

FULL CART

TOP OF CART

1 HOT MEAL BOX (menu inserted)with:oHot mealsoWarm bakery (refer to Z-Card)

For Japan set up:

*Remove one bottle of water and replace

with oolong tea

Add Sake to drawer (inside cart)

For tray services , load 12 additionalmeal casseroles on tra s in first column

MT with:o4 juices (full selection)o1 diet soft drink bottleoIce bucket with ice tongoWarm bakery with bread

tong (refer to Z-Card)

SADDLE RACK

1st SADDLE RACK:oNapkins (in plastic)o2 soft drink bottles (full

selection)o2 wines (red and white)

2nd SADDLE RACK:o2 stacks of tumblerso2 bottles of water*

INSIDE

DRAWER with:

Wine (red, white)

Beers


37/86

FULL CART

TOP OF CART

1 HOT MEAL BOX (menu inserted)with:oHot mealsoWarm bakery (refer to Z-Card)

For tray services , load 12 additionalmeal casseroles on trays in first column

MT with:o4 juices (full selection)oSpirits (vodka, gin, rum,

whiskey)o1 diet soft drink bottleoIce bucket with ice tongoWarm bakery with bread

tong (refer to Z-Card)

SADDLE RACK



2nd SADDLE RACK:o2 stacks of tumblerso2 bottles of water

INSIDE

DRAWER with:

Wine (red, white)

Beers

Soft drinks / mixers

Swizzle sticks

Salt & pepper

TabascoWorcestershire

Lemon and orange sliceswith sugar tongs


38/86

FULL CART

TOP OF CART

AFT MT with:o1 with brewed coffeeo1 with brewed teao2 with hot water

FWD SACHET DIVIDER(removed from plasticdrawer) with:oCappuccino, hot chocolate,

decaf coffeeoFull selection of teaoSugar, sugar substitute,

milk, stirrers, disposabletrays

SADDLE RACK

1st SADDLE RACK:oNapkins (in plastic)o1 hot beverage cup (for

empty sachet placement)o3 stacks of hot beverage

cups

2nd SADDLE RACK:o2 stacks of tumblerso2 bottles of water

1 SERVING TRAY

INSIDE

1 EMPTY DRAWER


39/86


40/86

FULL CART

TOP OF CART

HOT MEAL BOX (menu inserted)with:oHot mealsoWarm bakery with bread tong (refer

to Z-Card)

MT with:o2 flasks with brewed coffeeo2 flasks with brewed tea**

For CTU / PEK or sectors where crewobserve high demand of hot water forguests wishing to make their own tea, 2flasks of hot water may replace 1 flask ofcoffee and 1 flask of tea

For Japan set up:

*Remove one bottle of water and

replace with Oolong tea

**Replace one flask of tea with

one flask of hot water for Miso

soup

For tray services , load 12additional meal casseroles ontrays in first column

SADDLE RACK

1st SADDLE RACK:oNapkins (in plastic)o4 juices (full selection)o1 stack of hot beverage

cups

2nd SADDLE RACK:o1 stack of hot beverage

cupso

1 stack of tumblerso2 bottles of water*

1 SERVING TRAY

INSIDE

DRAWER with:o Extra sugar, sugar

substitute, milk, stirrersoExtra juiceso Additional stack of tumblers


41/86


42/86

FULL CART

TOP OF CART

HOT MEAL BOX (menu inserted)with:oHot meals

MT with:o4 juices (full selection)o1 diet soft drink bottleoIce bucket with ice tongso1 flasks with brewed coffeeo1 flasks with brewed tea

For tray services , load 12additional meal casseroles ontrays in first column

SADDLE RACK



2nd SADDLE RACK:o1 stack of hot beverage

cupso1 stack of tumblerso2 bottles of water

1 SERVING TRAY

INSIDE

DRAWER with:o Juices; Beerso SugaroSugar substituteo Milko Stirrerso Additional stack of tumblers

No alcohol on flights to SaudiArabia (replace with water /soft drinks)


43/86


44/86

FULL OR HALF CART

TOP OF CART

PLASTIC DRAWER with:o8 juices (full selection)oIce bucket with ice tongs

BAR WORKTOP

SADDLE RACK

1 SADDLE RACK:oNapkins (in plastic)o2 stacks of tumblerso2 bottles of water

INSIDE

DRAWER with:oSoft drinkso Beers

MULTIPURPOSE BOX with:o Caf Items


45/86

o

o


46/86

HALF CART

TOP OF CART

PLASTIC DRAWER with:o4 juices (full selection)o1 bottle of watero2 flasks of water, 1 flask brewed

coffee (for HC)o1 flask tea, 1 flask coffee, 1 flask

water (for MS)

BAR WORKTOP

1 SERVING TRAY

SADDLE RACK

1 SADDLE RACK:oNapkins (in plastic)o1 hot beverage cup (for

empty sachet placement)o2 stacks of hot beverage

cupso1 stack of tumblers

INSIDE

DRAWER with:oSachet dividero Additional stack of tumblers

For Hot Caf Service, 2 flasks of water and 1 flask brewed coffee are to be placed on the cart.

For Midnight Snack service, 1 flask of brewed coffee, 1 flask of brewed tea and 1 flask of hot water is to be placed on the cart. The sachet divider isinside the cart, however hot chocolate is the only selection to be promoted, other beverages are served on request


47/86

FULL CART

TOP OF CART

FWD PLASTIC DRAWER with:o4 juices (full selection)o1 bottle of watero2 flasks of water, 1 flask brewed

coffee (for HC)o1 flask tea, 1 flask coffee, 1 flask

water (for MS)

FWD BAR WORKTOP

AFT PLASTIC DRAWERwith:o4 juices (full selection)o1 bottle of watero2 flasks of water, 1 flask

brewed coffee (for HC)1 flask tea, 1 flask coffee, 1flask water (for MS)

AFT BAR WORKTOP

SADDLE RACK

1stSADDLE RACK:

oNapkins (in plastic)o1 hot beverage cup (for

empty sachet placement)o3 stacks of tumblers

1 SERVING TAY

2nd

SADDLE RACK:oNapkins (in plastic)o3 stacks of hot beverage

cups1 SERVING TRAY

INSIDE

FWD DRAWER with:o Sachet divider

FWD MULTIPURPOSE BOXwith:o Caf items

AFT DRAWER with:o Sachet divider

AFT MULTIPURPOSE BOXwith:o Caf items

For Hot Caf Service,2 flasks of water and 1 flask of brewed coffee are to be placed on the cart.

For Midnight Snack service, 1 flask of brewed coffee, 1 flask of brewed tea and 1 flask of hot water is to be placed on the cart. The sachet divider isinside the cart, however hot chocolate is the only selection to be promoted, other beverages are served on request


48/86


49/86

o

o


50/86


51/86

FULL CART

TOP OF CART

MT with:o4 juices (full selection)o1 flask brewed tea, 1 flask brewed

coffee

HOT MEAL BOX with:oHot Caf Items

1 SERVING TRAY

SADDLE RACK

1stSADDLE RACK:

oNapkins (in plastic)o2 soft drink bottles (full

selection)o2 stacks of hot beverage

cups

2nd

SADDLE RACK:o

2 stacks of tumblerso2 bottles of water

INSIDE

DRAWER with:oJuices, Watero SugaroSugar substituteo Milko Stirrerso Additional stack of tumblers

MP BOXES with:oCaf Bags


52/86


53/86

o

o

o


54/86


55/86


56/86

o

o

o

o

o

o

o

o

o

o


57/86

AFT

FWD

AFT

FWD


58/86

o

o

o

FWD

AFT


59/86

Service Flow Service Process

FWD AFT

2 cabin crew member

1 crew member Start at row 6

2nd crew member start at row 19

Clearance with MTs

Clearance with waste carts

Menus

Menus and headsets

(if applicable)

Surprise

Service Flow

Service Process

XC

(FWD-AFT)

1/2 Tray

(FWD-AFT)

6 16 (1ST

cart)

16 26 (2NDcart)

26 32 (3rdcart)

6 14 (1ST

cart)

15 23 (2NDcart)

24 32 (3rdcart)

FWD

AFT

FWD

AFT


60/86


61/86


62/86

B

D

A

C

FWD

AFT

AFT

B

D

A

C

FWD


63/86

B

D

A

C

AFT

FWD


64/86

A

C

B

D

E F

AFT

A

C

B

D

E F

AFT

FWD

FWD


65/86

FWD

AFT

C

E

A B

D F


66/86

A

C

B

D

E F

FWD

AFT


67/86

A

C

B

D

E F

FWD

AFT

A

C

B

D

E F

AFT

FWD


68/86

o

o

A

C

B

D

E F

AFT

A

C

B

D

E F

AFT

G

FWD

FWD


69/86

o

FWD

G

AFT

C D

FE

A B

AFT

E F

FWD


70/86

A

C

B

D

E F

FWD

AFT

G

A

C

B

D

E F

AFT

G

FWD


71/86

A

C

B

D

E

AFT

FWD

A

C

B

D

E

AFT

FWD


72/86

o

o

o

o


73/86


74/86


75/86


76/86


77/86

STEP ONE


78/86

STEP TWO

o

o

o

o


79/86

STEP THREE

o

o


80/86


81/86

ListenApologiseS olveThank


82/86


83/86


84/86


85/86


86/86

etihad hospitality in economy

Documents