eTrust Net Banking

Maker & Checker User Manual

I. Trade Finance

i. Import LC Inquiry

ii. Export LC Inquiry

iii. Import Bill Inquiry

iv. Export Bill Inquiry

II. On-Line Transaction (Trade Finance)－LC

Issuance/Amendment/Document Attachment

9. Introduction: E-Factoring Inquiry

I. Assignment Inquiry

II. Financing Inquiry

III. Repayment Inquiry

IV. Invoice Inquiry

V. Credit Limit Inquiry

10. On-Line Transaction Procedures

(Cash Management)

I. Payment initiation and Submission

i. Payment initiation (Sample : Internal

Remittance)

ii. Payment Submission

iii. Foreign Currency Exchange (Sample : FCY

Remittance)

iv. Foreign Exchange and Transfer

II. Beneficiary and Template Maintenance

i. Create Beneficiary Template (Sample: LCY

Remittance)

ii. Create Transaction Template (Sample: FCY

Remittance)

iii. Beneficiary and Template Inquiry and

Modification

11. Introduction: Bulk Payment

Procedures

I. Bulk File Upload

II. Bulk File View

12. Checker Authorization

I. View Pending Authorization

II. Authorization procedure for Checker using

Token

III. Authorization procedure for Checker using

iKey

13. Authorization Procedures

I. View payment status and authorization status

II. Prepay Account Inquiry

III.Transaction Status Explanation

eTrust Contents

1. Introduction of the Features of

eTrust Net Banking

2. Explanation of Password

Categories

3. Procedures for First-Time Login

I. Navigate To The eTrust website address.

II. Enter password from the password

notification provided.

III. Enter activation code.

IV. Change Net-banking Password.

V. Change user ID, preferred language,

default login web page and Favourite.

4. Procedures for First-Time Login

of Singapore

5. Function Table of eTrust Net

Banking

6. Introduction: Cash Management

Inquiry

I. Account Information

i. Account Overview

ii. Account Summary

iii. Account Activity (explanation for print,

download and personalized columns

setting)

iv. TD Account Summary

v. TD Details

vi. Investment Product Summary (TW /

HK / CN)

vii. Investment Product Details (TW / HK

/ CN)

II. Collection and Remittance

i. Cheque Collection Inquiry (TW only)

ii. Clean Bill Collection / Purchase

Inquiry

iii. Inward Remittance Inquiry

iv. Outward Remittance Inquiry

v. Virtual Account Inquiry (TW / HK /

SG)

7. Introduction: Loan Management

Inquiry Function

I. Loan Details

8. Introduction: Trade Finance

Inquiry

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02

03

07

09

10

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31

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eTrusteTrust

1. Introduction of the Features of eTrust Net Banking

Global Multi-Language Net Bank Platform

You can select preferred language for personal interface. Language options include: Traditional Chinese, Simplified Chinese,

English, Japanese and Vietnamese.

24/7 Net Banking Services

Our services are available for 7 days / 24 hours, including account overview inquiry, collection / remittance inquiry and trade

finance inquiry, etc.

Tailored user interface for Net Banking

You can personalize and adjust user interface according to your preference.

1. Set as Favourite: You can set your frequent-use functions.

2. Help: The brief introductions are immediately displayed when you select the item “Help”.

3. Set Landing Page: For your convenience, you can set the landing page after logging in.

4. You can rearrange, customize, and sort the search results when you search your account information.

5. Account information and search results can be downloaded in EXCEL/PDF/TXT formats.

Data searching with high efficiency

While the search results are above 200, a complete inquiry data (EXCEL) will be directly sent to designated E-MAIL

address.

Investment Product Inquiry (TW / HK / CN)

Your Investment Product balance for all accounts of CTBC will be displayed within same Customer ID.

Personnel Authorized to keep confidential information in safety

You can authorize trusted staff to access to payment / transaction account / range of transaction amount / user’s account

inquiry based on your demand.

Real–time transaction monitoring

eTrust will notice the related user of a payment with updated status by auto-email till authorization completed.

High security protection

eTrust enables clicking password on dynamic keypad to prevent malicious attacks efficiently when making a payment.

Online real-time foreign exchange transaction (TW / HK)

Electronic form for authorized payment modification

With Electronic form instead eTrust will send notifications to us to amend the remittance / transaction for clients.

Overdue authorization

eTrust allows a prolonged seven-day authorization if the process cannot be completed within the due date.

Alliance Express Transfer (TW only)

Customers can transfer money to CTBC branches oversea by applying for Alliance Express (MT101).

Affiliate account inquiry and transaction function

Company is able to manage its affiliate accounts by applying for this service.

1

Notice:

Both NetBank password letter

and activation code email

notification are required for first-

time users. If you do not receive

one or both of these notifications,

please contact customer service.

Passwords will be expired in 30

days. Please change your

password immediately otherwise

re-application will be required.

II. Net Bank Password Letter: We will send you a physical letter containing your Net

Bank Password to mail address specified in the application form.

When applying for eTrust Net Banking service, you will receive two passwordnotifications as below.I. Activation Code Notification: The Net Bank system will send an ” ActivationCode Notification” to your registered E-Mail address. If you did not receiveActivation Code email, please contact our Customer Service.

2. Explanation of Password Categories

2

12345678

000101

ABCDEFGHIJ

eTrust

II. Enter your customer ID, user ID, and Net Bank password from the password letter in

the fields located in the top-left corner, then click LOGIN.

3. First Time Login Procedures

I. Navigate to the eTrust website address:

3

Taiwan: https://corporate.ctbcbank.com/tw/ Vietnam: https://corporate.ctbcbank.com/vn/

Hong Kong: https://corporate.ctbcbank.com/hk/ China: https://corporate.ctbcbank.com.cn/cn/

Singapore: https://corporate.ctbcbank.com/sg/ India: https://corporate.ctbcbank.com/in/

US: https://corporate.ctbcbank.com/ny/ Japan: https://corporate.ctbcbank.com/jp/

Others: https://corporate.ctbcbank.com/(country code)/

The system should display “Bulletin” page.

You can click “Change Language” to set your preferred language.

Enter old password

Enter new password (Must contain at least 1 lower character and 1 number)

Click the change button

Step 1

Step 2

Step 3

Step 4

Step 5

Step 4 Step 5

Step 3

Step 1

Step 2

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III. System will guide you to change a new password.

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Step2

Step 1

Step 2

Step 2

Step 1

Step 3

Step 4

Step 5

Step 3

Step 4

Step 5

000101

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IV. Setting User ID, Language Preference, Landing Page and Set As Favourite.

Click on the “Customer Service” button on the top-right corner.

Then select “Set User Preference” from the left menu. The detail page will be

displayed as below.

Set User ID: At any time you may set a new preferred user ID. (User ID is

case sensitive and can include both characters and numbers).

Set Language Preference: You can choose your preferred language of

Traditional Chinese, Simplified Chinese, English, Japanese and Vietnamese.

Set Landing Page: You can set a default page after you login to Net Bank.

Step 6

Step 7

Step

7

6

Set as Favourite: You can set frequently used functions as Favorites by

selecting the function lists in “Set As Favourite” section.

Once you change your settings and then click the “Set Preference” on the

bottom-right button, a “Change Completed” notification will appear. Click

“Confirm” button to finalize your changes. (Note: Once you set up the

preference, you need to login via your new user ID.)

Step 6

Step 7

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Access the eTrust (For SG customers Only, URL: https://corporate.ctbcbank.com/sg/)

4. First-Time Login Procedures of Singapore

Step 1

Step 2

Step 2

Step 1

7

Enter your customer ID

Enter your USER ID and click “LOGIN” button.

Turn on Token and enter PIN number, Token will generate 8 digits random

password on Token screen.

Enter random password in the Token field on screen and click “Confirm”.

Step 3

Step 4

Step 4Step 3

Then, the system will guide you to change a new password.

8

The system should display “Bulletin” page. Password changing process

completed.

Enter old password

Enter new password (Must contain at least 1 lower character and 1 number)

Click the change button

Step 5

Step 6

Step 7

Step 8

Step 7

Step 5

Step 6

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5. Function Table of eTrust Net Banking

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Account Information

• Account Overview

• Account Summary

• Account Activity

• TD Account Summary

• TD Details

• Investment Product

Summary

(TW/HK/CN)

• Investment Product

Details (TW/HK/CN)

Collect & Remittance

• Cheque Collection

Inquiry (TW/HK)

• Clean Bill Collection /

Purchase Inquiry

• Inward Remittance

Inquiry

• Outward Remittance

Inquiry

• Virtual Account

Inquiry (TW only)

Online Transaction

• Internal Transfer

• Foreign Exchange &

Transfer

• Internal Remittance

• LCY Remittance

• FCY Remittance

• Alliance Express

(MT101, TW Only)

• LCY Remittance

(Multiple, TW/JP)

• FCY Demand Draft

• Open Term Deposits

Bulk Payment

• Bulk File Upload

• Bulk File View

• File Format Converter

Cash Management

My Services

• Change Password

• Bulletin

• Set User

Preference

• Session Summary

Customer Service

• Interest Rate

Inquiry

• Foreign Exchange

Rate Inquiry

Bank Advise

• Beneficiary and

Template

Maintenance

• File Download

• Electronic Form

Download

• User Manuals

CA/Token

• Token Validation

• CA Issuance

• CA Management

Customer Service

Account Information

• Loan Details

Trade Finance

• View Import LC

• View Export LC

• View Import Bill

• View Export Bill

Online Transaction

• LC Issuance

• LC Amendment

• LC Document

Attachment

E-Factoring Inquiry

• Assignment Inquiry

• Financing Inquiry

• Repayment Inquiry

• Invoice Inquiry

• Credit Limit Inquiry

Loan Management Trade Finance E-Factoring

Account Information

• Transactions

• FEDI Authorization

(TW only)

• Prepay Amount

Inquiry

Other Function Group

• File Format Converter

Authorization Other Service

In this section, your account balance for all accounts with CTBC will be displayed. You may

view account summary by selecting search criteria and then click the “Search” button.

Includes affiliate accounts.

End-of-day Account Balance on a specified date is available.

6. Introduction: Cash Management Inquiry

By selecting “Cash Management” → “Account Overview”, your account overview information

will be displayed. On this page you can also search for account balance, available balance and

loan information.

• Affiliate accounts are excluded.

• Available balance does not include the balance of the same day cheque.

i. Account Overview

ii. Account Summary

I. Account Information

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Step 1

Step 2

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Account Summary Inquiry Details

You can search for the details of saving and checking account information by clicking the

“Search” button:

Includes affiliate accounts.

If a search query contains more than 200 results, a warning message will be displayed.

Please click “Download” and enter your Email address to receive the complete search

results via email.

View Type includes: Transaction Details, Collection Details and Statement Details (TW

only).

“Account Balance” does not include cheque balance with future maturity and inward

remittance. Please refer to “Account Summary” → Available Balance for relevant

information.

Step1

Step 2

iii. Account Activity

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Click the icon in the upper left hand corner

In the pop-up box you can personalize your search results by setting

personalized columns and by moving the columns up and down.

Click on the “Save” button after you have finished.

1. Click “Print” button to export PDF file. 8 columns available to be chosen at most.

2. Click “Download” button to export search results to XLS/PDF/TXT Files.

Step2

Sep3

Step 1

Step 1

Step 2

Step 3

Step 2

Step 3

Setting Personalized Columns

Print and Download:

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eTrust

To search for detailed information, please follow the Net Banking’s instruction.

To search for detailed information, please follow the Net Banking’s instruction and enter the

required information.

To search for detailed information, please follow the Net Banking’s instruction.

To search for detailed information, please follow the Net Banking’s instruction and enter the

required information.

By selecting “Collection And Remittance”→ “Cheque Collection Inquiry”, the “Cheque

Collection Inquiry” page will be displayed. You can search for cheque details by selecting the

search criteria and then click on the “search” button.

Includes affiliate accounts. (HK cheque collection is not available)

If a search query contains more than 200 results, a warning message will be displayed.

Please click “Download” and enter your Email address to receive your search results via

email.

Last 2-month transactions are available to search.

Step 2

Step 1

Step 2

iv. TD Account Summary

v. TD Details

vi. Investment Product Summary (without affiliate account)

vii. Investment Product Details (without affiliate account)

(TW / HK / CN)

(TW / HK / CN)

i. Cheque Collection Inquiry

II. Collection & Remittance：

(TW only)

13

After selecting “Clean Bill Collection/Purchase Inquiry”, you can search for the details of

“Clean Bill Collection/Purchase Inquiry” by selecting the search criteria and then click the

“Search” button.

Includes affiliate accounts.

Last two months transactions are available to search.

You can search for the details of inward remittance transactions by selecting the search criteria

and then click on the “Search” button.

Includes affiliate accounts.

If a search query contains more than 200 results, a warning message will be displayed.

Please click “Download” and enter your Email address to receive your search results via

email.

Please refer to “Account Activity” for actual inward remittance.

Channels: IBRS (TW only), FEDI (TW only), RTGS, MT103.

If the transaction is in foreign currency, Exchange rates will be displayed at search details.

TWD Currency Inquiry: Last 1-month transactions are available.

Other Currency Inquiry: Last 3-month transactions are available.

ii. Clean Bill Collection/Purchase Inquiry

iii. Inward Remittance Inquiry

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Step 1

Step 2

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You can search for the details of outward remittance transactions by selecting the search

criteria and then click on the “Search” button.

Include affiliate accounts.

If a search query contains more than 200 results, a warning message will be displayed.

Please click “Download” and enter your Email address to receive your search results

via email.

Channels: IBRS (TW only), FEDI (TW only), MT103, RTGS

Foreign currency transactions can also be inquired.

TWD Currency Inquiry: Last 1-month transactions are available to search.

Other Currency Inquiry: Last 6-month transactions are available to search.

iv. Outward Remittance Inquiry

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Step 1

Step 2

Step 1

Step 2

Step 1

Step 2

The service must be further applied under your RM’s assistance.

You can search for the details of virtual account inquiry by selecting the search criteria and then

click on “Search” button.

Account Number/Currency/Inquiry Type(Virtual Account/Future)must be filled in.

Includes affiliate accounts.

You cannot download a search query file with more than 200 results as EXCEL or PDF

format. To display a whole result, please choose ZIP/ZIPALL format and download TXT

file instead.

v. Virtual Account Inquiry (TW/HK/SG only)

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For more details of “Online Transaction Procedures” and “Bulk Payment Procedures”, please

refer to Chapter 10 and 11.

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You can search for loan details by navigating to the “Loan Management” category, then

pressing the “Search” button.

Includes affiliate accounts.

Last 2-month transactions are available to search.

7. Introduction: Loan Management Inquiry Function

i. Loan Details

I. Account Information

Step 2

Step 3

Step 1

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You can search for import/export LC details by navigating to the “Trade Finance” category,

then pressing the “Search” button.

Include affiliate accounts.

Last 2-month transactions are available to search.

By choosing “On-line Transaction”, you can edit and upload related information in LC Issuance

/ LC Amendment / LC Documents Attachment columns.

8. Introduction: Trade Finance Inquiry Function

Step 2

Step 1

Step 3

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9. Introduction: E-Factoring Inquiry

You can search for factoring details by navigating to the “E-Factoring Inquiry” category, then

look up buyer details by pressing “Search” button among Assignment / Repayment / Invoice /

Credit Limit inquiry category (Except Financing).

For example, at “Assignment Inquiry” page, by clicking “Buyer Name”>>Choose

customer>>“Search”, eTrust will display related information such as assignment date and

batch number.

For example, at “Credit Limit Inquiry” page, by clicking “Buyer Name”>>“Search”, eTrust

will display related information such as assigned amount and currency.

Step 1

Step 2

Step 3

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Step 2

Step 1

Step 4

Step 3

Sample: LCY Remittance (Referring to the following page)

Plug in iKey before initiating a payment.

Click “Cash Management” button on the top-left corner.

Select “On-Line Transactions” from the left menu.

Select one of 8 categories before initiating a payment based on your demand.

‒ Internal Transfer: Transfer between same areas / branches (TW → TW)

‒ Foreign Exchange and Transfer: TWD exchange between accounts with the

same corporate name (TWD → HKD)

‒ Internal Remittance: Remittance between different areas / branches (HK →

TW)

‒ LCY Remittance: Remittance in local currency between same areas (TWD in

TW, CTBC TW → other banks in TW)

‒ FCY Remittance: Remittance in foreign currency between different areas

(TWD to other country or other currency, CTBC TW → other banks)

‒ Alliance Express (MT101): Remittance to CTBC overseas branches

‒ LCY Remittance (Multiple): Remittance to multiple beneficiaries in local

currency between same areas (Currently available only in TW / JP)

Then, eTrust will display pages based on the transaction type selected.

You may click “Existing Transaction Template”, and the payment information of

your chosen template will be automatically filled into fields on the page; or click

“Make New Payment” to create a new payment.

Enter the payment information on the page. (* means mandatory)

Please select the following:

“Next” → Continue initiating the payment, until the system displays “Please

enter CA password” page.

“Save as Template” → Save the current payment information on current page as

template for future use.

“Save as Draft” → Temporarily save the unfinished payment information and

not yet.

10. On-Line Transaction Procedures (Cash Management)

i Payment Initiation

I. Payment Initiation and Submission

Step 1

Step 2

Step 6

Step 3

Step 4

Step 5

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eTrust

If logging in as user and checker (no need to approve), you will be asked to plug in/out your

authorized carrier in 30 seconds. Please proceed to “Authorization” >> “Transactions” to

check payment status after finishing steps as aforementioned.

If logging in as user and checker (need to approve), you will be asked to plug in/out your

authorized carrier in 30 seconds while doing authorization. Please proceed to “Authorization”

>> “Pending Authorization” to execute checker’s authorization, and then go to “Transactions”

to check payment status.

Please click your numeric CA password into Dynamic Keypad field on the page.

Click “Confirm”, and finish all steps as indicated.

Step 1

Step 2

ii. Payment Submission

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Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step3

<Success message for checker>

<Success message for maker>

The system responds with following messages:Step 1

22

Step 1

Step 2<Enter Password>

eTrust

Deal Example: FCY Remittance

Only Spot FX deal is available in intra-day transactions.

Two ways to get the Foreign Exchange Rate:

1. FX Contract Number: Book a FX contract number with trader by phone.

2. Online Spot FX Deal: The exchange rate is real-time with each deal’s amount up to

USD$100,000. Accumulated FX amount is NOT ALLOWED to exceed USD$200,000

each day. Please notice that once you click “Accept”, the spot FX deal is effective and

taken to FX facility; penalty fee will be charged if the deal has not been authorized.

iii. Foreign Currency Exchange

In the case of FCY Remittance, as debit currency and transaction currency are

different, the next page will show Deal Details box once you click “Next”.

Step 1

Enter debit amount: USD$1,000

System will calculate credit amount after

the deal completed: HKD$7,718.20

<Debit Column>

Enter credit amount: HKD $7,718.20

System will calculate credit amount after

the deal completed: USD$1,000

<Credit／Remittance Column>

Step 1

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1. FX Contract Number: If you have already booked a FX contract number by

phone, please choose “FX contract number” and click “select” button.

Select the contract number in pop-up page and follow system instruction to

finish transaction.

2. Online Spot FX Deal: Exchange rate deal will remain for 30 seconds, you

have to agree this deal within seconds or this deal will be cancelled.

Step 2

Step 2

24

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iv. Foreign Exchange and Transfer

• There are two ways for customers to determine the exchange rate: online contract rate and

negotiated rate.

• Declaration Statement of Foreign Exchange Receipts and Disbursements or Transactions is

required while the amount exceeds NTD 500,000.

• In the case of online contract rate: (Case of negotiated rate also follows the same steps)

Step 1 At the column of “On-Line Transaction”, Click “Foreign Exchange And Transfer”

and edit debit account, beneficiary account / name, transaction currency, etc.

Click “Next” to proceed to the check page.Step 2

Click “Select” at the column of Exchange Details to access contract rate. Then,

click “Add” to proceed to the next step.

Step 3

Step 1

Step 2

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Country

Customer ID

Country

Customer ID

Debit Account

Transaction Date 2016/10/18

Beneficiary Account

Beneficiary Name

Currency USD

Debit Amount 500,000 TWD

Name: TEST Corp.

Name: TEST Corp.

Exchange Details

Exchange Rate

Serial Number

Select

ADD CANCEL

Step 3

26

Step 4 Enter password after confirming the information. Click “OK” to submit the

transaction.

Step 4 OK CANCEL

Customer ID

Debit Account

Transaction Date

Beneficiary Account

Beneficiary Name

Debit Amount

Insert Amount

Your payment will

eTrust

Create Beneficiary Template: You may save beneficiary account information in

beneficiary templates.

Create Transaction Template: You may save transaction information in templates, which

can save you some time for future use.

Beneficiary ID: Allows uppercase and lowercase, numeric and non-numeric characters

except “-”.

If Beneficiary Name is over the length of the name field, you may continue to enter into

the Address field.

SWIFTCODE: Please fill “X” on the right up to 11 characters.

Payment Details: Allows uppercase and lowercase, numeric and non-numeric characters,

and will be contained in transmission telegraph to receiving bank.

Ticket No: For reference only.

Email Address: you may enter receiver’s emails, delimited by “;” up to 255 bytes, if

there are multiple receivers. The system will automatically send out a message to

receivers after the payment is authorized.

Template Level: to manage template access.

1.Customer ID(default): Users are allowed to view to view all templates.

2.User ID: Users are only allowed to view templates created by themselves.

i. Create Beneficiary Template

II. Beneficiary and Template Maintenance

Click “Customer Service” on the top-right corner.

Then click “Bank Advise” on the left menu, and the system will display

“Beneficiary and Template Maintenance” page.

Please select the Transaction Type of the drop down menu.

Click “Create Beneficiary Template”, and the system will display the page

accordingly.

Step 1

Step 3

Step 2

Step 4

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Step 2

Step 1

Step 3

Step 4

Sample: LCY Remittance

Please enter the Beneficiary account information on the page. (*means mandatory)

Click “Add”, and complete all steps as aforementioned.

Step 5

Step 6

ii. Create Transaction Template

Sample: FCY Remittance

Click “Customer Service” at the top-right corner.

Then click on “Bank Advise” on the left menu, and the system will display

“Beneficiary and Template Maintenance” page.

Please select the Transaction Type of the drop down menu.

Click “Create Transaction Template”, and the system will display the page

accordingly.

Step 1

Step 2

Step 3

Step 4

Step 1

Step 3

Step 4

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Step 5

Step 6

Step 2

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Step 5

Step 6

Please enter the transaction information on the page. (*indicates mandatory)

Click “Add”, and complete all steps as aforementioned.

Step 5

Step 6

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iii. Beneficiary and Template Inquiry and Modification

Click “Customer Service” on the top-right corner.

Then click on “Bank Advise” on the left side of the page, the system will

display “Beneficiary and Template Maintenance” page.

Please select the Transaction Type of the drop down menu.

Click “Search”, the system will display the inquiry result page accordingly.

Then You may select the template and click “Delete” or “Modify” for deletion

or modification.

Step 1

Step 2

Step 3

Step 4

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Step 2

Step 1

Step 3

Step 4

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11. Introduction: Bulk Payment Procedures

Bulk payment file has specific layout

Bulk payment transaction flow： “Bulk File Upload” → ”Bulk File View”

Please make sure the file status is “file verified” in “Bulk File View” after file uploaded.

I. Bulk File Upload

Click “Cash Management” on the top-left corner.

Select “Bulk Payment” and “Bulk File Upload” from the left menu.

Select items (* means mandatory), and click “search” to select payment file to

upload. (Encoding type used for the upload file is not allowed to be changed)

Click on “Initiate” and follow the system instruction to upload the file.

Step 1

Step 2

Step 3

Step 4

Step 4

After system displays “Your request has been initiated successfully”, click

“File Reference Number” to confirm that the file has been uploaded

successfully.

Step 5

Step 5

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Step 2

Step 1

Step 4

Step 3

II. Bulk File View

When the file status shows “Error”, please update payment file and then upload it again.

You can inquiry the upload status/mistake causes/history upload record.

Click “Bulk File View”, and the page will display the upload file status which

is either “File Verified” or “Error”.

If the file status is “Error”, click “Error” and view “History of File” to see all

errors.

Step 1

Step 2

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Step 1

Error

Step 2

eTrust

12. Checker Authorization

1. View Pending Authorization

Click “Authorization” on the top menu.

Click “Transactions” on the left menu, the system will display “Pending

Authorization” page.

Check on the payment in “Pending Authorization” / “Partially Signed” status,

or click “None/All” to check all “Pending Authorization” / “Partially Signed”

payments.

Click “Authorize” button on the bottom right corner of the page.

Click check box to show or hide columns.

Step 1

Step 2

Step 3

Step 4

After confirming the payment information, please click “Authorize” button

and then the Token Validation window will pop up.

Turn on Token and enter PIN number.

Token generates 8 digits random password on the screen. Enter this password

in the One Time Password field of the Token validation window.

Click “Submit” to finish authorization.

Step 1

Step 2

Step 3

Step 4

II. Authorization procedure for Checker using Token

33

Step 1

Step 3Step 2

Step 4

<Please mind the status>

Step 1

Step 2

Step 4

Step 3

<Generate

random

passcode>

<Enter Passcode>

System displays “Transaction submitted has been authorized” message. Click

“OK” to finish Authorization procedure.

Step 5

34

Step 5

• Instead of Token, OTP Login with

your mobile device also available

• In the case of first-time login or

login with unverified devices, just

login once to generate OTP offline

eTrust

III. Authorization procedure for Checker using iKey

After confirming the payment information, please click “Authorize” button and

then the Dynamic Keypad Window will pop up.

Step 1

Step 2

Step 3

Click your CA Password by mouse.

Click “Confirm” to finish the procedure.

<Enter password>

Step 3

Step 2

Step 1

System displays “Transaction submitted has been authorized” message. Click

“OK” to finish Authorization procedure.

Step 4

35Step 4

13. Authorization Procedures

I. View payment status and authorization status

Pending Authorization: Checkers can view all payments waiting for authorizations.

Initiated Transactions: Users can view, modify, and finish initiation of “Save as Draft”

payments.

View Transactions: Users can view all payments status.

View Transactions procedures:

Click “Authorization” on the top menu.

Click “Transaction” on the left menu and the system will display “Pending

Authorization” page.

Click “View Transactions”, and select inquiry criteria.

The page will display inquiry result. You may click “EBanking Reference No”,

the system will display the payment and audit details.

Step 1

Step 2

Step 3

Step 4

Step 5

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Step 1

Step 4

Step 2

Step 3

Step 5

eTrust

The system will display the detail and audit information of the payment.Step 1

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<Payment Status>

<Payment Detail>

<Updated Status>

Taiwan: https://corporate.ctbcbank.com/tw/

Hong Kong: https://corporate.ctbcbank.com/hk/

Singapore: https://corporate.ctbcbank.com/sg/

US: https://corporate.ctbcbank.com/ny/

Vietnam: https://corporate.ctbcbank.com/vn/

China: https://corporate.ctbcbank.com.cn/cn/

India: https://corporate.ctbcbank.com/in/

Japan: https://corporate.ctbcbank.com/jp/

Others: https://corporate.ctbcbank.com/(country code)/

II. Prepay Account Inquiry

You can search for prepay transactions on specified dates with inquiries such as debit account,

currency, transaction amount to calculate the amount to be used.

Inquiry steps as follow:

Step 1

Step 2

Step 3

Click “Authorization” on the top right corner and the account information

column will be shown on the left.

Click “Prepay Account Inquiry”.

Adjust search columns based on your demand. (Value Date is mandatory)

Then, Click “Search” button and related information will be displayed.

Status Explanation

Pending AuthorizationMaker submitted transaction successfully. The transaction is pending for Checker

to authorize.

Partially AuthorizedPart of Checkers finished authorizing transaction. The transaction is pending for

the other Checkers to complete the authorization.

Insufficient BalanceThe debit account has insufficient balance. The amount will be debited once the

account has sufficient balance.

Processing by BankAll checkers finished authorization. The transaction is under processing by bank or

is a transaction with a future value date.

In Progress

(Partial Fail)

Bulk payment is under processing by bank and partial records of the bulk payment

are failed.

Fail On-Line Payment fails.

Successful On-Line Payment successfully completed.

Partial Fail Bulk payment completed but partial records of the bulk payment are failed.

Completed Bulk Payment completed. No failed transaction.

III. Transaction Status Information

Step 1

Step 3

Step 2

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TW: (886) 2555-1380 or 0800-017-888 CN (Shanghai Branch): (86) 21-2080-5888

HK: (852) 2916-1816 VN: (84) 28-3910-1888 Ext. 6301~6304

SG: (65) 6351-4888 IN: (91) 11-43688888

US: (212) 457-8903 JP: (81) 3-3288-9888

CTBC reserves the right to modify or change the Images, Terms, Conditions at any time without prior notice to you.

Please visit our website periodically to review terms of use.