Are your Customers Happy?

Customer Service makes the difference between happy and unhappy customers

«While 92% of companies view customerexperience as a top priority, 53% of customers saythey have experienced very poor, poor, or just okay

service.»

What if you have poor Customer Service?

Lost of Sales Opportunities

Churn

Brand impacts

Inefficiency of your team

Our Target

Redefine the Customer Service market space, becoming the mostinnovative application used by Enterprises to deal with end customers

Eudata Solution is a

Customer Centric

Platform designed to

manage innovative

channels and

communication flows

Video Chat for Customer Service

“We consider our inclusion in the Cool Vendor report byGartner a great confirmation of our mission to enable ourcustomers in providing the greatest digital experience whileengaging their clients using web or mobile devices,” saidSandro Parisi, CEO of “Eudata srl”.

Big Market Applauses

140.000/month session

5000/day Session

3000/day concurrent agents

12 Enterprise Companies

More than:

References:Business Case: http://www.eudata.biz/case-studies/

Feel Free to Design your

Customer’s Experience…

… And your Agent/Expert instrument

CRM Integration via standard API

Agent Experience

Customer

Position

Customer Info

Chat

Window

Collaboration

Agent

Status

Video

Panel

(Option)

Reduce

Area

CRM

Session

ControlHipo

Sighted

WCS

Real Time Channels

CHAT AUDIO/VIDEO

3

Design your Customer Journey

Reuse your InfrastructureCRM, Contact Center, Presence

Ready for the future

TechnologiesWebRTC, Social, Next Business Action su

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Give Value to your Customer Info

2

EXPERT ADVISOR

Local Branch

FocusCreate real time communications between customers,

Experts or branch staff

Customer

3

Customer and PB are online on the Web or on Mobile

APP. (Also PB should be on mobile)

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The communication starts using chat2The communication escalate to voice and video

PB shows to the customer a proposal using desktop

sharing

Personal BankerCustomer

PB can viewhis

online/offline customers

Customer can view if PB is

online

Personal BankerCustomer on Mobile

PB can viewhis

online/offline customersCustomer can

view if PB isonline

Your Personal Banker is

Personal BankerCustomer

Customer can chat with the

PB

Personal BankerCustomer on Mobile

Customer can chat with the

PB, share documents

or link

Personal BankerCustomer

Bi directional Audio/Video Communication

Bi directional Audio/Video Communication

Personal BankerCustomer on Mobile

Personal BankerCustomer

PB Shows the Contract to Customer. The Audio/Video session remains active

Feature

Session reports provides full control of the managed sessions (session details, customer info, chat, all the tasks done are tracked)

Experts receive precall data, allowing faster and personalizedproblem resolution or service

Highly flexible and customizable via SDKs, allowing enterprises to implement the most appropriate architecture and business logic thatmeets their needs

3

Engage with their personal point of contact directly

from the provider’s web or mobile site

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Branches can serve or call-to-action customers, without

the need to have them phyically present at the local

branch2Optimizes the use of time of the branch staff, which

will serve both customers in the physical branch and

remote clients

Allow “Knowledge Workers”, “Informal Agents”,

“Occasional Agents”, or “Expert Advisors” to be part of

the Branch even if they’re not a physical part of it

#EudataBank

--

@sandroparisi

@eudatasrl

@UnycoService

eudataVia Melchiorre Gioia 55/C

20124 Milano

tel.: +39 02 45495098

fax : +39 02 45495099