eudata video care
TRANSCRIPT
EUDATA VIDEOCARE
Leap to Next Generation Helthcare Services
We
Developproducts that
enhance WEB
customer care
performance
We are
Experts in
integrating
these products
into complex
customer
platforms
We
Specializein multichannel
customer
interaction
What We Do
Remote Care: provide remote
medical examination with
support of Video
Patient Care: provide to patient and familiar
to easily communicate during hospitalization
increasing the quality of permanence
Eudata VideoCare
1
2
TargetIncrease service quality, reducing travels
Reduce medical examination waiting times
Reduce crowd into hospitals
Humanization and improvement of therapy
Facilitate family reunification
Increase staff productivity
Reduction of stay of patients within the hospital
Remote Care
Sms Code
UseRemote Patient
Doctor
Insert Code into
Web Portal
Remote Care
Usa il ServizioRemote Patient
Doctor
Patient Care
Sms Code
Use
Patient
Family
Insert Code into
Web Site
Patient Care Mobile
Invio Codice via
sms
Usa il Servizio
Inserisce il Codice
nel sito
Paziente
Familiare
INTEGRATION
With Web Portal and Mobile APP
Remote control
Mediacal Record
REAL TIME COMMUNICATION
• Audio Video
• Mobile e Web
• Chat
CONTROL
• Service management and administration(Times, Emergency, settings, …)
• Reporting
What VideoCare is
Video Chat for Customer Service
Business Impact: The impact on businesses is potentially high, because video is a media that will pleaseconsumers, as well as serve as a useful tool for field technicians
Benefit Rating: High
Eudata WCS identified as a “sample vendor” by Gartner in the Hype Cycle for:
- CRM Customer Service and Support, 2013
- Hype Cycle for Contact Center 2013
Published: 23 July 2013
Analyst: Michael Maoz
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the
highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner
disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Update:Eudata named Cool
Vendor in the Magic
Quadrant for CRM
Customer Service and
Support, 2014
Thank you
More Infowww.eudata.biz/products/wcs/
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